Credit and Collections Analyst
Headquartered in Cambridge, Massachusetts, CarGurus is the all-in-one platform that’s moving the entire car shopping journey online and guiding customers through each step. This includes everything from selling an old car to financing, purchasing, and delivering a new one. Today, millions of consumers visit cargurus.com each month, and more than 30,000 dealerships use our products. We have a people-first culture that fosters kindness, collaboration, and innovation, while empowering our Gurus with tools and resources to fuel their career growth. Our goal is to give all people—consumers, dealers, and our employees—the power to reach their destination.
Job Description
Role overview
This role involves contacting customers by phone and email to secure payments on overdue accounts. The ideal candidate is a self-starter, confident in negotiating, and able to handle challenging conversations to achieve favorable outcomes for the company.
What you'll do
- Manage Collections Portfolio: Make 30+ outbound calls per day and send emails to collect past-due balances and secure payments.
- Customer Relationship Management: Act as a liaison between internal teams (sales, customer relations) and customers to manage overdue accounts.
- Negotiation & Dispute Resolution: Negotiate payment arrangements and resolve disputes hindering collections.
- Payment Processing: Accurately process and apply customer payments to invoices.
- Aging Report Management: Review the AR Aging Report, taking proactive steps to reduce DSO.
- Internal Collaboration: Work with finance, billing, and sales teams to resolve discrepancies and customer inquiries.
- Compliance & Reporting: Ensure compliance with company policies and internal controls; provide updates on collection efforts.
- Continuous Improvement: Identify opportunities to enhance the collections process, contributing to improved efficiency and cash flow.
What you'll bring
- 1+ years’ experience in Collections or B2B customer-facing roles (Sales, Support)
- Skilled negotiator
- Quick learner, self-starter, and able to work independently
- Excellent organizational skills in a fast-paced environment
- Deadline-driven, with a focus on meeting performance metrics
- Strong verbal and written communication
- Detail-oriented with high accuracy
- Problem-solver with ownership mentality
- College degree in Accounting or Finance (preferred) or equivalent experience
Role overview
This role involves contacting customers by phone and email to secure payments on overdue accounts. The ideal candidate is a self-starter, confident in negotiating, and able to handle challenging conversations to achieve favorable outcomes for the company.
What you'll do
- Manage Collections Portfolio: Make 30+ outbound calls per day and send emails to collect past-due balances and secure payments.
- Customer Relationship Management: Act as a liaison between internal teams (sales, customer relations) and customers to manage overdue accounts.
- Negotiation & Dispute Resolution: Negotiate payment arrangements and resolve disputes hindering collections.
- Payment Processing: Accurately process and apply customer payments to invoices.
- Aging Report Management: Review the AR Aging Report, taking proactive steps to reduce DSO.
- Internal Collaboration: Work with finance, billing, and sales teams to resolve discrepancies and customer inquiries.
- Compliance & Reporting: Ensure compliance with company policies and internal controls; provide updates on collection efforts.
- Continuous Improvement: Identify opportunities to enhance the collections process, contributing to improved efficiency and cash flow.
What you'll bring
- 1+ years’ experience in Collections or B2B customer-facing roles (Sales, Support)
- Skilled negotiator
- Quick learner, self-starter, and able to work independently
- Excellent organizational skills in a fast-paced environment
- Deadline-driven, with a focus on meeting performance metrics
- Strong verbal and written communication
- Detail-oriented with high accuracy
- Problem-solver with ownership mentality
- College degree in Accounting or Finance (preferred) or equivalent experience
