Who You Are

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As a Senior Operations Associate for international benefits, you will play a vital role in creating processes and systems in which to manage benefits in several different countries. Your contributions will help us to develop new processes and create greater efficiencies that allow us to scale and grow internationally. Your ability to think critically, proactively problem solve, and communicate with the team will be invaluable for this role.

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This role is an incredible opportunity for someone looking to join a fast-paced team and get experience and exposure to all parts of building and running a product and business. As part of the International Benefits team, you will have the opportunity to work closely with product, engineering, GTM to build a product that meets our international customers needs. 

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What You Will Work On

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• Perform day-to-day operations for international benefits offering
• Help to develop processes for managing new company and member enrollments, changes, and terminations
• Work with international brokers to resolve escalated issues - enrollment errors, updates, etc., highlighting said issues to ProdEng if recurring in nature
• Collect plan and pricing data from brokers, and work within the existing systems to enroll groups and individuals helping to identify areas of improvement
• Build standard operating procedures with an eye towards improvement and creative problem solving
• Partner with the ProdEng team to help determine investments that would increase our overall efficiency
• Execute regular filing and/or any additional regulatory duties
• Maintain vendor and internal partner SLAs
• Triage incoming issues/inquiries to identify the need for additional intervention and escalate accordingly
• Work closely and collaboratively with product and GTM to develop strategies to drive operational efficiencies
• Establish subject matter expertise in International Benefits
• Perform other related duties as assigned

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How You Will Do Your Work

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As a Senior Operations Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

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• Critical thinking- understanding the systems that we work within and using that understanding to identify where things can be improved and alleviated by product
• Creativity- use creative problem solving to handle complex cases
• Detail-oriented- exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Collaboration- the ability to and willingness to work with different roles with a one team mentality
• Clear communication- the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

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In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

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• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. You are open with your ideas, willing to share and brainstorm with the team using your creativity
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

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Qualifications

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• Knowledge of Employer-Sponsored Benefit Plans is a plus
• Ability to speak French, and or Spanish is a plus
• Process-driven and able to break down complex concepts into core details
• Experience working cross-functionally
• Extremely detailed-oriented with great time management skills
• Excel experience or equivalent required
• Strong analytical and data management skills
• Strong project management and execution skills
• Experience with Jira and Confluence or similar software
• You enjoy working with people and helping others solve problems

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The base wage range for this position based in our New York City Office is targeted at $75,000.00 - $82,500.00 per year.

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