Who You Are

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As a leader, you put your people before all else, and are always thinking about how to create an inclusive, and diverse environment where they can develop their skills, provide them with new experiences, and grow their insurance knowledge. You enjoy working with and building consensus across multiple teams and external providers. You are extremely detail-oriented with identifying subtle cues and giving life to actionable insights. You love solving problems and helping others learn in the process.

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As the Senior Manager of the Insurance Operations team, you will own the day-to-day and long-term operational success of the health insurance and life and leave benefit operations at Justworks. You will have the opportunity to work cross-functionally as this role will partner with colleagues in Sales, Payments, Customer Success, Engineering, Product, Legal, and Finance.

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Your Success Profile

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What You Will Work On

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• Manage, lead, and develop the dynamic teams that are responsible for work across Justworks that provides new and existing customers with an incredible experience interacting with our suite of MDV-related insurance and life and leave insurance products
• Oversee day-to-day and long-term projects of the teams’ operations including:

+ Establish and improve KPIs with internal customers to improve issue resolution times, accuracy, and satisfaction

+ Manage insurance carrier and provider relationships including, but not limited, to contract negotiations/renewals, SLA maintenance, and implementation of new products and services

+ Annual renewals of certain insurance products including but not limited to COBRA, Life and Leave, and HSA/FSA

+ Approving timecards and PTO

• Handle general management responsibilities including (but not limited to):
• + Fostering a collaborative and performance-driven environment by supporting team members in identifying areas of improvement and creating tailored development plans for each employee.Providing regular feedback and conducting timely performance reviews

+ Ensuring accuracy, timeliness, and quality of the team’s work

+ Holding regular 1-on-1s and leading team meetings

+ Developing and overseeing hiring, retention, succession planning, and promotion strategies for all members in the team

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• In conjunction with Legal and Compliance, ensure Justworks’ compliance with ERISA, ACA, State requirements, and all other pertinent regulation
• Partner with our Product and Engineering teams to improve systems, diagnose bugs, and deploy solutions that drive operational efficiencies and create internal and external customer delight
• Performs other related duties as assigned

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How You Will Do Your Work

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As a Senior Manager, Insurance Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

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• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.  

Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

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In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

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• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

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Qualifications

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• Minimum of 7 years experience managing, developing, and scaling operational teams with some experience in a high growth, technical or start-up environment
• Strong track record of developing and engaging direct reports
• Knowledge of Insurance (Health & Welfare and/or Property & Casualty) a plus, but not required
• Project management experience related to systems/vendor implementation and/or process improvement
• Proven strategic agility, ability to succeed in a fast-paced, continuously-evolving environment
• Intellectual curiosity, a strong growth-mindset, and the desire to constantly improve
• SQL and Excel knowledge a plus

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The base wage range for this position based in our New York City Office is targeted at $155,500.00 - $178,825.00.

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