Posted on
Apr 2, 2025
Agency Account Manager (Spanish Fluency Required)
Mid-Senior ICs
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Spark Advisors
We’re Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.
Job Description
Summary
-------
Spark is hiring an Account Manager, who is fluent in Spanish, to help drive forward Spark’s continued growth and give our new partners all the tools they need to be successful.
Key Responsibilities
--------------------
- Build and maintain relationships with Agency Principals, chaperoning them through the onboarding process, addressing their needs and resolving any issues or concerns.
- Drive daily active usage among top Spark agents.
- Guide new agencies, step by step, through the onboarding process and aid agencies in understanding and using our products and services.
- Become fluent with all elements of Spark’s product and service offering.
- Implement effective onboarding strategies and processes, regardless of unique agency dynamic, to enhance partner experience.
- Collaborate cross-functionally to identify areas for improvement and new implement strategies to enhance partner satisfaction and retention.
- Nimbly adapt to changes to internal workflow and process as well as to external agency factors.
- Negotiate adjustments to partnership agreements in good faith with Agency Principals, being sure to stay within Spark’s framework.
- Implement proactive practices to drive agency NPS, minimize churn and create lasting partnerships.
Skills Knowledge and Expertise
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- 2+ years of experience in account management or sales, or customer success.
- 2+ years of project management or onboarding/implementation experience.
- Experience in a start-up environment where you’re required to adjust on the fly.
- Proven ability to manage multiple accounts while maintaining strict attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Spanish fluency
- Strong verbal and written communication skills.
Nice to haves
-----------------
- Proficiency in CRM software (Airtable, HubSpot).
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
- Experience delivering partner-focused solutions based on client needs.
Compensation
------------
Summary
Spark is hiring an Account Manager, who is fluent in Spanish, to help drive forward Spark’s continued growth and give our new partners all the tools they need to be successful.
Key Responsibilities
- Build and maintain relationships with Agency Principals, chaperoning them through the onboarding process, addressing their needs and resolving any issues or concerns.
- Drive daily active usage among top Spark agents.
- Guide new agencies, step by step, through the onboarding process and aid agencies in understanding and using our products and services.
- Become fluent with all elements of Spark’s product and service offering.
- Implement effective onboarding strategies and processes, regardless of unique agency dynamic, to enhance partner experience.
- Collaborate cross-functionally to identify areas for improvement and new implement strategies to enhance partner satisfaction and retention.
- Nimbly adapt to changes to internal workflow and process as well as to external agency factors.
- Negotiate adjustments to partnership agreements in good faith with Agency Principals, being sure to stay within Spark’s framework.
- Implement proactive practices to drive agency NPS, minimize churn and create lasting partnerships.
Skills Knowledge and Expertise
- 2+ years of experience in account management or sales, or customer success.
- 2+ years of project management or onboarding/implementation experience.
- Experience in a start-up environment where you’re required to adjust on the fly.
- Proven ability to manage multiple accounts while maintaining strict attention to detail.
- Excellent listening, negotiation, and presentation abilities.
- Spanish fluency
- Strong verbal and written communication skills.
Nice to haves
- Proficiency in CRM software (Airtable, HubSpot).
- Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
- Experience delivering partner-focused solutions based on client needs.
Compensation
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