Agency Account Specialist
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We’re Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.
Job Description
Summary
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Spark is hiring an Agency Account Specialist to support our expanding network of partners and ensure our small/mid-sized agencies have the guidance they need to thrive. This role is ideal for someone who excels at managing high volumes of clients while providing top-tier service and support. You’ll be responsible for onboarding, engaging, and retaining a large portfolio of agency partners, ensuring they maximize the value of Spark’s offerings.
What You'll Do
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- Manage a high volume of small to mid-sized agency accounts, ensuring successful onboarding and ongoing engagement.
- Serve as the primary point of contact for agency principals and their top agents, addressing their needs and resolving concerns efficiently.
- Drive daily active usage among agency partners by proactively engaging and guiding them through Spark’s products and services.
- Maintain a deep understanding of Spark’s offerings and effectively communicate their benefits to agency partners.
- Adapt to evolving internal workflows and external agency dynamics to ensure optimal partner experience.
- Identify trends, challenges, and opportunities within your portfolio to enhance partner satisfaction and retention.
- Collaborate cross-functionally to streamline processes, improve service delivery, and drive long-term engagement.
- Monitor and proactively address risk factors to minimize churn and enhance agency Net Promoter Scores (NPS).
What You'll Have
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- 2+ years of experience in account management, customer success, product support or a similar client-facing role.
- Strong organizational skills with the ability to manage multiple accounts while maintaining attention to detail.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to quickly learn and adapt to new systems, workflows, and agency needs.
- Experience working in a fast-paced, high-growth environment where flexibility is key.
- A passion for delighting customers and helping small businesses grow.
Nice to Haves
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- Proficiency in CRM software & Google Sheets
- Previous experience in a startup or tech-driven environment.
- Ability to present and influence effectively across various organizational levels.
- Spanish fluency is a plus.
- Medicare knowledge is a plus.
Compensation
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Summary
Spark is hiring an Agency Account Specialist to support our expanding network of partners and ensure our small/mid-sized agencies have the guidance they need to thrive. This role is ideal for someone who excels at managing high volumes of clients while providing top-tier service and support. You’ll be responsible for onboarding, engaging, and retaining a large portfolio of agency partners, ensuring they maximize the value of Spark’s offerings.
What You'll Do
- Manage a high volume of small to mid-sized agency accounts, ensuring successful onboarding and ongoing engagement.
- Serve as the primary point of contact for agency principals and their top agents, addressing their needs and resolving concerns efficiently.
- Drive daily active usage among agency partners by proactively engaging and guiding them through Spark’s products and services.
- Maintain a deep understanding of Spark’s offerings and effectively communicate their benefits to agency partners.
- Adapt to evolving internal workflows and external agency dynamics to ensure optimal partner experience.
- Identify trends, challenges, and opportunities within your portfolio to enhance partner satisfaction and retention.
- Collaborate cross-functionally to streamline processes, improve service delivery, and drive long-term engagement.
- Monitor and proactively address risk factors to minimize churn and enhance agency Net Promoter Scores (NPS).
What You'll Have
- 2+ years of experience in account management, customer success, product support or a similar client-facing role.
- Strong organizational skills with the ability to manage multiple accounts while maintaining attention to detail.
- Excellent verbal and written communication skills with a customer-centric approach.
- Ability to quickly learn and adapt to new systems, workflows, and agency needs.
- Experience working in a fast-paced, high-growth environment where flexibility is key.
- A passion for delighting customers and helping small businesses grow.
Nice to Haves
- Proficiency in CRM software & Google Sheets
- Previous experience in a startup or tech-driven environment.
- Ability to present and influence effectively across various organizational levels.
- Spanish fluency is a plus.
- Medicare knowledge is a plus.
