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Posted on
Sep 18, 2024
Category Analyst, Merch Operations
Mid-Senior ICs
Operations
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Parachute Health
Parachute Health is modernizing healthcare through digital connectivity.
The Parachute Platform empowers healthcare providers with delightfully simple ePrescribing for medical equipment (DME), supplies, and services and powers suppliers with digital transformation tools - to streamline workflows, increase clinician satisfaction and improve patient outcomes.
ePrescribing DME on the Parachute Platform generates clean, complete orders, with no re-work required. This means fewer hassles for providers and insurers, all to enhance patient care.
Job Description
Role Overview:
As a Durable Medical Equipment (DME)/Bent Metal Category Manager at Parachute, you will play a pivotal role in building and managing our catalog of DME products and services. You will also manage our Insurance Coverage Criteria rules engine, which helps clinicians better understand what items are covered for patients during their time of need. This role involves collaborating closely with various internal and external stakeholders to ensure that our platform offers a comprehensive range of offerings aligned with market demand and business growth strategies.
Key Responsibilities:
1. Catalog Management:
- Collaborate with internal stakeholders to understand strategic areas for business expansion, such as new product categories or markets.
- Conduct in-depth analysis and research within the DME categories of Hospital Beds, Ambulatory, Toilet & Bath, and ADLs. You will become a subject matter expert in product is-ness (how products exist including their physical attributes), as well as product application (how patients, vendors, clinicians, payors, and manufacturers interact with your product categories). You will also build familiarity with market trends and Parachute’s competitive landscape in your categories.
- Build and maintain the digital catalog in our Content Management System (CMS). You will analyze and organize various types and volumes of data, sourced from manufacturers and suppliers, to create product listings in our catalog. You will ensure accuracy, completeness, and usability of this catalog data.
- Continuously optimize the catalog content based on performance metrics, user feedback, and industry developments.
- Collaborate with cross-functional teams, including Product Management, Engineering, Account Management, and Customer Success to enhance the quality and usability of the catalog.
2. Insurance Coverage Criteria Management:
- Analyze complex insurance coverage criteria requirements related to the DME categories of Hospital Beds, Ambulatory, Toilet & Bath, and ADLs.
- Translate this criteria into a flowchart of questions and outputs to facilitate product eligibility determination (our rules engine). Bring your design to life by building, testing, and launching it on the Parachute platform.
- Attend webinars and perform periodic research to stay informed about regulatory and industry changes affecting your categories.
3. Catalog & Coverage Criteria Alignment:
- Ensure seamless integration between the insurance rules engine and the catalog to enable efficient ordering processes.
- Conduct demonstrations of your work, internally and externally, to gather feedback and prioritize improvements with the greatest impact.
- Create and maintain documentation about your work to assist collaboration with colleagues and external stakeholders.
- Raise workflow improvement opportunities to relevant internal software development teams.
- Solve ad-hoc issues and document the solutions for reuse by our support team.
Qualifications:
Personal Skills:
- Strong analytical skills with a keen attention to detail.
- Self-motivated and driven to manage projects through to their end.
- Adaptable to various types of projects within our domain.
- Works well with documented processes, and raises opportunities for process improvements.
- Clear, concise, and effective written and verbal communication.
- Ability to translate complex concepts into easy-to-understand language and workflows.
- Ability to prioritize various tasks and concepts, while managing multiple timelines and finishing work on schedule.
- Collaborative mindset and excited to contribute to team success.
- Commitment to improving patient outcomes in the healthcare sector.
Technical Skills:
- Previous consulting or project-based work experience (knowledge of project management concepts is a big plus).
- Proficiency in researching, analyzing, interpreting, and manipulating various types and sizes of datasets.
- Familiarity with coding concepts or willingness to learn.
- Knowledge (or ability to pick up quickly) tools such as Google Workspace suite, Miro, Notion, Zendesk, and Tableau.
Nice to Have:
- Experience in healthcare, especially Occupational Therapy, that involved treating patients with walkers, commodes, hospital beds, or other DME.
- Experience with taxonomy or ontology development, category management, and/or market research.
- Experience with product information management systems (PIMs) or content management systems (CMS).
- Background in healthcare or knowledge of healthcare regulations, coding, and/or claims practices.
- Background in computer science, library science, data science, or math.
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Employees can work remotely in the United States or have the option to work from our New York City or Denver offices
- Equity Incentive Plan
- Annual Company-Wide Bonus (up to 15%)
- Flexible Vacation Policy
- Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
- Monthly Internet Stipend
- Annual Home Office Stipend
- Co-Working Space Reimbursement
Salary
$70,000
Role Overview:
As a Durable Medical Equipment (DME)/Bent Metal Category Manager at Parachute, you will play a pivotal role in building and managing our catalog of DME products and services. You will also manage our Insurance Coverage Criteria rules engine, which helps clinicians better understand what items are covered for patients during their time of need. This role involves collaborating closely with various internal and external stakeholders to ensure that our platform offers a comprehensive range of offerings aligned with market demand and business growth strategies.
Key Responsibilities:
1. Catalog Management:
- Collaborate with internal stakeholders to understand strategic areas for business expansion, such as new product categories or markets.
- Conduct in-depth analysis and research within the DME categories of Hospital Beds, Ambulatory, Toilet & Bath, and ADLs. You will become a subject matter expert in product is-ness (how products exist including their physical attributes), as well as product application (how patients, vendors, clinicians, payors, and manufacturers interact with your product categories). You will also build familiarity with market trends and Parachute’s competitive landscape in your categories.
- Build and maintain the digital catalog in our Content Management System (CMS). You will analyze and organize various types and volumes of data, sourced from manufacturers and suppliers, to create product listings in our catalog. You will ensure accuracy, completeness, and usability of this catalog data.
- Continuously optimize the catalog content based on performance metrics, user feedback, and industry developments.
- Collaborate with cross-functional teams, including Product Management, Engineering, Account Management, and Customer Success to enhance the quality and usability of the catalog.
2. Insurance Coverage Criteria Management:
- Analyze complex insurance coverage criteria requirements related to the DME categories of Hospital Beds, Ambulatory, Toilet & Bath, and ADLs.
- Translate this criteria into a flowchart of questions and outputs to facilitate product eligibility determination (our rules engine). Bring your design to life by building, testing, and launching it on the Parachute platform.
- Attend webinars and perform periodic research to stay informed about regulatory and industry changes affecting your categories.
3. Catalog & Coverage Criteria Alignment:
- Ensure seamless integration between the insurance rules engine and the catalog to enable efficient ordering processes.
- Conduct demonstrations of your work, internally and externally, to gather feedback and prioritize improvements with the greatest impact.
- Create and maintain documentation about your work to assist collaboration with colleagues and external stakeholders.
- Raise workflow improvement opportunities to relevant internal software development teams.
- Solve ad-hoc issues and document the solutions for reuse by our support team.
Qualifications:
Personal Skills:
- Strong analytical skills with a keen attention to detail.
- Self-motivated and driven to manage projects through to their end.
- Adaptable to various types of projects within our domain.
- Works well with documented processes, and raises opportunities for process improvements.
- Clear, concise, and effective written and verbal communication.
- Ability to translate complex concepts into easy-to-understand language and workflows.
- Ability to prioritize various tasks and concepts, while managing multiple timelines and finishing work on schedule.
- Collaborative mindset and excited to contribute to team success.
- Commitment to improving patient outcomes in the healthcare sector.
Technical Skills:
- Previous consulting or project-based work experience (knowledge of project management concepts is a big plus).
- Proficiency in researching, analyzing, interpreting, and manipulating various types and sizes of datasets.
- Familiarity with coding concepts or willingness to learn.
- Knowledge (or ability to pick up quickly) tools such as Google Workspace suite, Miro, Notion, Zendesk, and Tableau.
Nice to Have:
- Experience in healthcare, especially Occupational Therapy, that involved treating patients with walkers, commodes, hospital beds, or other DME.
- Experience with taxonomy or ontology development, category management, and/or market research.
- Experience with product information management systems (PIMs) or content management systems (CMS).
- Background in healthcare or knowledge of healthcare regulations, coding, and/or claims practices.
- Background in computer science, library science, data science, or math.
Benefits
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Employees can work remotely in the United States or have the option to work from our New York City or Denver offices
- Equity Incentive Plan
- Annual Company-Wide Bonus (up to 15%)
- Flexible Vacation Policy
- Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
- Monthly Internet Stipend
- Annual Home Office Stipend
- Co-Working Space Reimbursement
Salary
$70,000
