Product Manager - Business Travel Account
At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we’re supporting our customers’ financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly striving to uphold our powerful backing promise to our customers and each other every day.
These beliefs have been our North Star for 170 years as our business transformed – from helping evacuate travelers during World Wars, to ensuring the safety of our customers’ funds during the Great Depression in the U.S., to creating the Shop Small® movement to help small businesses recover from the Financial Crisis, to providing aid to communities impacted by many natural disasters and so much more.
For generations, the key to our success has been the determination and resilience of our American Express colleagues. Now, as a globally integrated payments company, we work together to provide customers with access to products, insights and world-class experiences that enrich lives and build business success. Join us and let’s lead the way together.
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Job Description
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Global Commercial Services (GCS) is the global leader in payment solutions for Small, Medium (SME) and Global and Large (G&L) enterprises. The Corporate Solutions team within Global Commercial Products is responsible for developing and managing a suite of corporate payment and spend enablement solutions uniquely differentiated through innovative benefits, features and partnerships underpinned by seamless digital experiences.
We are seeking a dynamic Product Manager to drive the evolution of our corporate travel payments product, the Business Travel Account. In this role, you will collaborate with cross-functional teams to identify product gaps and deliver incremental enhancements that improve the customer experience while supporting strategic analysis to inform product direction. This is an exciting opportunity to shape the future of travel payments in a fast-paced, customer-focused environment.
As the corporate payments ecosystem rapidly evolves, we are committed to maintaining our leadership position. Managed within the Corporate & B2B Product Management (CBPM) organization, the Business Travel Account is a critical payment solution for our most valuable corporate customers. Our BTA product team spearheads the creation of best-in-class manged travel spend experiences and capabilities meeting the evolving needs of US G&L and International GCG customers. This is an exciting time to join the team with double-digit growth momentum and a top-level commercial focus on delivering results for BTA in 2025.
We would love to hear from you if:
Y
- ou are passionate about how products help customers live their best life. Customers are at the heart of what you do, and empathy drives your decisions. You have customer centric product experience, preferably in a digital and regulated environment.
Y
- ou love to get things done. You make things happen instead of quietly wondering why things are as they are. You are not afraid to roll up your sleeves and take responsibility to deliver impactful results.
Y
- ou bring clarity and energy. You are great at communicating and bringing people together behind a common goal. You create clarity and manage conflicting viewpoints in diverse teams to deliver the best outcomes.
Y
- ou enjoy solving complex problems in ambiguous environments using your analytical skills and are eager to learn. You can make creative but pragmatic, data-driven, client-centric decisions about the direction we should take as a product to offer a best-in-class customer experience.
How will you make an impact in this role?
O
- ptimize product operations: Enhance internal processes across fundamentals (e.g. Servicing, CFR), improve efficiency, controls and enable seamless delivery of product enhancements
D
- eliver new product features: Work closely with product development, and business teams to define, prioritize, and launch features that meet customer needs and drive business growth.
S
- upport strategic analysis: Leverage data and market insights to assess product performance, identify opportunities, and influence decision-making.
Minimum Qualifications
E
- xperience in product management preferred: Proven track record in influencing or delivering business-centric products, ideally in payments, fintech, or corporate travel.
E
- xcellent communication & storytelling: Ability to craft compelling narratives that align stakeholders, drive decision-making, and articulate product vision clearly. Strong proficiency with PowerPoint and Excel.
S
- trong stakeholder management: Effective project planning and collaboration with risk, controls, legal, product development, and commercial business teams, as well as external partners.
A
- nalytical and data-driven mindset: Ability to interpret data, conduct business analysis including processes, and translate insights into actionable strategies.
Preferred QualificationsU
- nderstanding of corporate travel payments & workflows: Familiarity with travel booking systems, expense management, and payment reconciliation to provide deeper insights and recommendations.
E
- nd-to-end product delivery experience: Proven track record of leading cross-functional initiatives, from defining requirements and analyzing data, to overseeing execution and measuring impact.
Salary Range: $80,000.00 to $155,000.00 annually + bonus + benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:C
- ompetitive base salaries B
- onus incentives 6
- % Company Match on retirement savings plan F
- ree financial coaching and financial well-being support C
- omprehensive medical, dental, vision, life insurance, and disability benefits F
- lexible working model with hybrid, onsite or virtual arrangements depending on role and business need 2
- 0+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy F
- ree access to global on-site wellness centers staffed with nurses and doctors (depending on location) F
- ree and confidential counseling support through our Healthy Minds program C
- areer development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site.
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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