Posted on 
Apr 25, 2025

Product Manager

United States
Entry level
Marketing, Product Management
FirstService Residential
FirstService Residential
FirstService Residential
5001+
Real Estate

FirstService Residential is simplifying property management. Its hospitality-minded teams serve residential communities across the United States and Canada. The organization partners with boards, owners, and developers to enhance every property's value and every resident's life.

 

Leveraging unique expertise and scale, FirstService serves its clients with proven solutions and a service-first philosophy. Residents can count on 24/7 customer care and tailored lifestyle programming, amenity activation, and technology for their community’s specific needs. Market-leading programs with FirstService Financial and FirstService Energy deliver additional levels of support.

Boards and developers select FirstService Residential to realize their vision and drive positive change in the communities in their trusted care.

FirstService Residential is also a Great Place to Work two years in a row and was recently awarded Fortune Best Workplaces in Real Estate™ 2024. 

For additional support, please contact our 24/7/365 Customer Care team at 855.333.5149

FirstService Residential is a subsidiary of FirstService Corporation (NASDAQ and TSX: FSV), a North American leader in providing essential property services to a wide range of residential and commercial clients.

Job Description

Description  

Job Overview:

As a Product Manager, you will be responsible for the strategy, development, and success of our product(s). You will work closely with cross-functional teams including engineering, design, marketing, and sales to define and prioritize product roadmap and product features. Your goal is to deliver innovative solutions that meet customer needs, drive business growth, and maintain our competitive edge in the market.

Your Responsibilities:

  • Define and own the product vision, strategy, and roadmap in collaboration with stakeholders and product team members.
  • Conduct market research, competitive analysis, and gather customer feedback to identify opportunities and inform product decisions.
  • Conduct ongoing product discovery through user interviews, surveys, and analytics; actively engage with stakeholders 
  • Work closely with the design team to prototype products and features
  • Lead prototype testing with the end users using various methodologies such as A/B testing, prototype walkthroughs and other methods
  • Represent customer needs and challenges during the development process 
  • Manage and prioritize the product backlog by collaborating with business and technology teams to identify epics and features 
  • Communicate and articulate product vision to stakeholders and internal teams (engineering, data, design). Lead cross-functional teams through the product development lifecycle, from concept to launch to post-launch optimization.
  • Define and track key performance indicators (KPIs) to measure the success of product features and initiatives.
  • Communicate product updates, roadmap changes, and key milestones to internal teams, stakeholders, and customers.
  • Collaborate with marketing and field teams to develop go-to-market strategies, product messaging, and field enablement materials.
  • Ensure the products and features effectively solve customer problems and deliver value to end-users
  • Manage all aspects of in-life product, including customer feedback, issues, and needs.
  • Drive continuous improvement through iteration and experimentation, using data-driven insights to optimize product performance.
  • Stay informed about industry trends, emerging technologies, and customer needs to inform future product development efforts.
  • Promote a collaborative team environment that fosters creativity, innovation and continuous improvement.
  • Manage one or more direct reports, specifically product owners and business analysts. 
  • Lead and mentor team members, providing guidance, support, and professional development opportunities.

Skills & Qualifications:

  • Bachelor's degree in computer science, Engineering, Business, or related field. MBA or advanced degree is a plus.
  • 3 years experience as a Product Manager or similar role, preferably in software or technology companies.
  • Strong understanding of product management principles and practices, with experience in Agile development methodologies.
  • Excellent analytical and problem-solving skills, with the ability to synthesize complex information and make data-driven decisions.
  • Strong communication and interpersonal skills, with the ability to effectively collaborate with cross-functional teams and influence stakeholders.
  • Effective decision-making abilities in strategy and customer considerations.
  • Experience with product management tools such as Azure/DevOps, Jira, or similar.
  • Ability to thrive in a fast-paced, dynamic environment and manage multiple priorities effectively.
  • Experience working in SaaS or software product development.
  • Familiarity with UX/UI design principles and user research methodologies.
  • Experience with product analytics tools.
  • Certified Scrum Product Owner (CSPO) or similar Agile certification.

Travel:

Remote in CA, FL, LA, NJ, NV, PA, TX, OH, CO, IL. 

Less than 25% travel to South Florida.

What We Offer:

 

As a full-time exempt associate, you will be eligible for full comprehensive benefits to include your choice of multiple medical plans, dental, vision. In addition, you will be eligible for time off benefits, paid holidays and a 401k with company match. Occasional travel may be required to attend training and other company functions.

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United States
United States
No items found.
Marketing
Marketing
Product Management
Product Management
Remote
Remote