Senior Enterprise Account Manager - Demand
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Parachute Health is modernizing healthcare through digital connectivity.
The Parachute Platform empowers healthcare providers with delightfully simple ePrescribing for medical equipment (DME), supplies, and services and powers suppliers with digital transformation tools - to streamline workflows, increase clinician satisfaction and improve patient outcomes.
ePrescribing DME on the Parachute Platform generates clean, complete orders, with no re-work required. This means fewer hassles for providers and insurers, all to enhance patient care.
Job Description
Job Overview:
The Enterprise Account Manager at Parachute Health oversees a portfolio of large health systems, ensuring seamless adoption, optimization, and growth of the platform. This role serves as the key point of contact for enterprise clients, focusing on long-term success, relationship management, and identifying opportunities for deeper integration and expansion. The Enterprise Account Manager collaborates cross-functionally with various teams including: sales, implementation, integrations, product, supplier account management and support teams to deliver exceptional solutions and drive continuous improvement.
Key Responsibilities:
Account Activation & Success:
Successfully accept Enterprise Health System handoffs from the implementation team post-integration, ensuring a smooth transition and ongoing client engagement. Develop and execute strategic account optimization plans to maximize platform adoption and success.
Client Relationship Management:
Build and maintain strong relationships with key stakeholders across large health systems. Serve as the primary point of contact, ensuring client needs are met promptly and effectively. Plan, prepare, and deliver quarterly business reviews to showcase performance metrics, highlight value delivered, and identify areas for improvement and growth.
EHR Integration Support:
Leverage familiarity with EHR systems (e.g., Epic and Cerner) to guide clients in optimizing workflows and resolving integration challenges in collaboration with the support and integration teams. Comfortable troubleshooting minor integration issues. Familiarity with FHIR and ADT integrations.
Growth & Optimization:
Analyze usage trends and client workflows to identify opportunities for increased engagement, expanded adoption, and additional integrations. Develop data-driven insights to ensure clients maximize the value of Parachute within their DME workflows.
Technical Troubleshooting:
Provide expertise in troubleshooting integration issues, addressing EHR-related challenges, and collaborating with internal teams to ensure technical solutions are implemented successfully.
Process Improvement:
Gather user feedback and collaborate with product and design teams to enhance the platform. Identify and escalate feature requests and track progress with internal teams.
Training & Support:
Conduct refresher training sessions and demos to ensure ongoing user engagement. Support clients with managing critical tasks like updating user access and optimizing workflows.
Collaboration:
Work closely with sales, implementation, support, and product teams to ensure a seamless experience for enterprise clients and drive continuous improvement in processes.
Requirements:
Experience: 3-5 years of experience in account management, implementation, customer success, or a related field, preferably in healthcare tech or SaaS.
EHR Knowledge:Familiarity with EHR systems aligned with Health Systems, such as Epic and Cerner.
Health System: Familiarity with health system hierarchy, workflows and integrations. Ability to independently manage several high priority client relationships.
Technical Skills: Experience troubleshooting SaaS platform issues and managing integration-related challenges.
Communication: Strong interpersonal and communication skills for building trust, managing expectations, and collaborating across teams.
Analytical Skills: Ability to analyze data to identify gaps and trends, provide insights, and drive account growth utilizing tools such as Tableau.
Tools: Proficiency in CRM tools like Gainsight and HubSpot; familiarity with data visualization tools like Tableau is a plus. You will utilize tools like Gainsight and HubSpot to manage day-to-day tasks, track client performance, and deliver monthly performance reports.
Customer-Centric: Passion for improving patient outcomes and ensuring client success in healthcare settings.
Adaptability: Ability to manage multiple enterprise accounts, prioritize tasks, and adapt to changing needs in a fast-paced environment.
Ability to travel up to 40% of the time for conferences, client on-sites, and company events.
Benefits:
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Remote-First Company with the option to work from our New York City or Denver offices
- Equity Incentive Plan
- Annual Company-Wide Bonus (up to 15%)
- Flexible Vacation Policy
- Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
- Monthly Internet Stipend
- Annual Home Office Stipend
- Co-Working Space Reimbursement
Base Salary: $105K-$125K + Commission
Job Overview:
The Enterprise Account Manager at Parachute Health oversees a portfolio of large health systems, ensuring seamless adoption, optimization, and growth of the platform. This role serves as the key point of contact for enterprise clients, focusing on long-term success, relationship management, and identifying opportunities for deeper integration and expansion. The Enterprise Account Manager collaborates cross-functionally with various teams including: sales, implementation, integrations, product, supplier account management and support teams to deliver exceptional solutions and drive continuous improvement.
Key Responsibilities:
Account Activation & Success:
Successfully accept Enterprise Health System handoffs from the implementation team post-integration, ensuring a smooth transition and ongoing client engagement. Develop and execute strategic account optimization plans to maximize platform adoption and success.
Client Relationship Management:
Build and maintain strong relationships with key stakeholders across large health systems. Serve as the primary point of contact, ensuring client needs are met promptly and effectively. Plan, prepare, and deliver quarterly business reviews to showcase performance metrics, highlight value delivered, and identify areas for improvement and growth.
EHR Integration Support:
Leverage familiarity with EHR systems (e.g., Epic and Cerner) to guide clients in optimizing workflows and resolving integration challenges in collaboration with the support and integration teams. Comfortable troubleshooting minor integration issues. Familiarity with FHIR and ADT integrations.
Growth & Optimization:
Analyze usage trends and client workflows to identify opportunities for increased engagement, expanded adoption, and additional integrations. Develop data-driven insights to ensure clients maximize the value of Parachute within their DME workflows.
Technical Troubleshooting:
Provide expertise in troubleshooting integration issues, addressing EHR-related challenges, and collaborating with internal teams to ensure technical solutions are implemented successfully.
Process Improvement:
Gather user feedback and collaborate with product and design teams to enhance the platform. Identify and escalate feature requests and track progress with internal teams.
Training & Support:
Conduct refresher training sessions and demos to ensure ongoing user engagement. Support clients with managing critical tasks like updating user access and optimizing workflows.
Collaboration:
Work closely with sales, implementation, support, and product teams to ensure a seamless experience for enterprise clients and drive continuous improvement in processes.
Requirements:
Experience: 3-5 years of experience in account management, implementation, customer success, or a related field, preferably in healthcare tech or SaaS.
EHR Knowledge: Familiarity with EHR systems aligned with Health Systems, such as Epic and Cerner.
Health System: Familiarity with health system hierarchy, workflows and integrations. Ability to independently manage several high priority client relationships.
Technical Skills: Experience troubleshooting SaaS platform issues and managing integration-related challenges.
Communication: Strong interpersonal and communication skills for building trust, managing expectations, and collaborating across teams.
Analytical Skills: Ability to analyze data to identify gaps and trends, provide insights, and drive account growth utilizing tools such as Tableau.
Tools: Proficiency in CRM tools like Gainsight and HubSpot; familiarity with data visualization tools like Tableau is a plus. You will utilize tools like Gainsight and HubSpot to manage day-to-day tasks, track client performance, and deliver monthly performance reports.
Customer-Centric: Passion for improving patient outcomes and ensuring client success in healthcare settings.
Adaptability: Ability to manage multiple enterprise accounts, prioritize tasks, and adapt to changing needs in a fast-paced environment.
Ability to travel up to 40% of the time for conferences, client on-sites, and company events.
Benefits:
- Medical, Dental, and Vision Coverage
- 401(k) Retirement Plan
- Remote-First Company with the option to work from our New York City or Denver offices
- Equity Incentive Plan
- Annual Company-Wide Bonus (up to 15%)
- Flexible Vacation Policy
- Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
- Monthly Internet Stipend
- Annual Home Office Stipend
- Co-Working Space Reimbursement
Base Salary: $105K-$125K + Commission
