Senior Product Manager
We understand how paramount the customer experience is to a carrier's success. That's why our mission is to help insurance companies thrive by providing cutting-edge technology which places customers at the center of every transaction. From premium payments to claims disbursement, we ensure a hassle-free experience for everyone involved.
With a dedicated team of over 970 experts focused on the insurance industry, One Inc is equipped to solve even the most complex use cases for our carriers. We understand the intricacies of the insurance landscape and have the expertise to navigate them successfully. Our commitment to delivering exceptional solutions has earned us the trust of over 270+ successful insurance companies who have harnessed the power of One Inc.
One Inc's commitment to innovation is evident through our partnerships with leading core systems like Guidewire, Sapiens, Origami Risk and more. By leveraging these collaborations and maintaining one of the largest networks of over 900,000+ vendor/providers in the industry, we have set the standard for digitization in insurance transactions. One Inc continuously drive the industry forward and remain at the forefront of advancements that shape its future.
Job Description
Position Title: Senior Product Manager
Department: Product
Reports To: Vice President Product
Supervisory Responsibilities: NA
FLSA Status: Exempt
Job Type: Full-time
Location: US Remote
One Inc is looking for a Senior Product Manager to determine the strategy, roadmap, and feature definition for its market-leading platform. In this product management role, you will provide guidance to project managers and interact with multiple levels of the company, including the management team, engineering, and product marketing. You will be responsible for bringing the voice-of-the-market into product planning efforts.
In addition to deeply understanding customer and prospect needs—at the technical product feature level—you will have your finger on the pulse of the payments industry and insurance industry trends, and you will track what top competitors are doing to innovate in their products. You will synthesize this information to drive what One Inc includes in future versions of the product.
Candidates that have experience with homeowner insurance claims processes and/or mortgage lending are highly encouraged to apply.
Key Responsibilities
- Define and own the business plan for your product based on market opportunity and problems. Determine target markets, including market segments and sizes. Plan will include user personas, revenue potential, competitive threats, use case scenarios, and required timing
- Manage the entire product life cycle, including determining product features required for current customers and prospects. Create and manage the product feature roadmap. Work with program management on feature prioritization
- Specify market requirements for current and future products by conducting market research supported by on-going visits to customers, prospects, analysts, and others
- Analyze market trends and summarize these to other departments, and incorporate insights gained from the analysis into product feature requirements
- Own competitive analysis at the deep technical product feature level. Identify competitive shortcomings that your product needs to address. Be the go-to resource for product marketing as they create messaging and sales materials that take advantage of competitive product feature strengths, and are informed by any weaknesses
- Work with customer experience and support teams to understand existing processes, document them, and identify production opportunities/solutions to drive efficiency and reduce costs.
- Work with product marketing to provide them understanding of the market opportunity, competitive advantages, user personas, product benefits, and roadmap futures so they can build our go-to-market assets and plans.
- Conduct win/loss analyses to identify product and feature flaws that must be addressed.
Skills
- Experience executing a complex scope of high value deliverables and decisions independently; aligning with product and company strategies
- Strong written and verbal communication skills, with experience making and landing recommendations to executives
- Experience in and knowledge of market research techniques
- A passion for bringing objective evidence to every discussion—not satisfied to argue product futures in a vacuum without external data and insights
- Payments or insurance industry experience not required, but a major plus
Education & Experience
- Bachelor's Degree in Computer Science, Engineering, Business/Finance or related technical degree, or relevant experience; Master’s Degree is a plus
- Experience with homeowner insurance claims processes and/or mortgage lending is highly desired
- Preferred candidates will have experience in: payments; financial software; property & casualty insurance; APIs; digital applications; analytics & data visualization; process analysis, documentation, and process improvement
- 5+ years of software product management experience
- English fluency at native level
- Willingness to travel up to 20% of the time to customer and other locations in the United States
Desired Traits
- Action Oriented, Growth Mindset, Positive Outlook, Problem Solver, Self-starter, Demonstrates Ethical Behavior, Strong Drive, Team Player, Supportive & Adaptable to Change, Exudes a commitment to Personal & Professional Development
Physical Demands
The conditions herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions.
Environment
Standard indoor office setting; exposure to computer screens.
Physical
Requires repetitive motion. Substantial movements/motions of the wrists hands, and/or fingers. Sufficient mobility to work in an office setting; stand or sit for prolonged periods of time; operate office equipment including use of a computer keyboard, mouse, scanner and other tools as needed.
Vision
See in the normal vision range with or without correction; vision sufficient to read computer screens and printed documents.
Hearing
Ability to hear in the normal audio range with or without corrections.
Company Profile: One Inc provides insurers with the capability to give their customers what they expect: choice, control, convenience, and continuity. That’s the strength derived from the Power of One™ - a cohesive and seamless experience for both inbound and outbound digital insurance payments.
The One Inc Digital Payments Platform combines multi-channel digital communications with electronic payment processing and disbursement, creating a frictionless premiums and claims payments experience. As one of the fastest growing digital payments platforms in the insurance industry, One Inc manages billions of dollars per year in premiums and claims payments.
Headquartered in Folsom, CA—One Inc offers a competitive salary, and benefits including medical, dental, and vision insurance, 401(k) plan, a commitment to a solid work/life balance, and a policy of promoting from within whenever possible.
One Inc is an equal opportunity employer and complies with all EEOC legislation in each jurisdiction it operates in.
