Find Your Dream Job at a Company that Shares Your Values

About the Role:

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We are looking for a highly analytical and detail-oriented Global Supply Manager - US to join our dynamic team. In this role, you will play a crucial part in bridging the gap between demand forecasts and optimized supply. While your primary focus will be on ensuring efficient material and inventory management through meticulous tracking and mapping, you will also gain valuable experience in contributing to the ongoing development and refinement of our demand planning processes.

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Responsibilities

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• Determine and communicate supply needs on numerous projects, based on collaboration with engineering and historical consumption models.
• Identify optimal material and inventory levels to meet projected demand while minimizing holding costs.
• Track purchase orders, supplier lead times, and inventory locations to ensure timely delivery and availability of materials.
• Develop and implement supply visibility tools and reports to enhance operational efficiency.
• Identify and communicate potential supply chain disruptions and proactively propose solutions.
• Assist in the development and implementation of inventory buffer strategies to handle demand fluctuations.
• Collaborate effectively with cross-functional teams, including Procurement, Production, and Logistic to ensure on-time delivery of raw material.
• Manage multiple priorities and deadlines effectively in a fast-paced environment.

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Qualifications

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• Bachelor's Degree in Engineering, Industrial Engineering, Supply Chain Management, Operations Management, Supply Chain Analytics, or related field
• 4+ years demonstrated experience in supply chain engineering in a complex, and/or large-scale manufacturing supply chain environments.
• 2 + years' experience with world-class inventory management tools such as SAP/IBP.
• Strong analytical skills with proficiency in data analysis tools and techniques (e.g., Excel, SQL).
• Excellent communication and interpersonal skills with the ability to collaborate effectively in a team environment.
• Strong organizational and time management skills.
• Demonstrated commitment to continuous learning and development.
• While experience in demand planning is not required, candidates with some exposure or an eagerness to learn are highly encouraged to apply.

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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $88,000-$120,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

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Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. 

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Bitwarden seeks a Sales Leader to scale our rapidly growing U.S. Enterprise team. This role will primarily have you focus on managing a team of Enterprise Account Executives who employ the following sales motions:

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• Direct sales, including bottoms-up product-led selling and top-down enterprise sales
• Expansion sales
• Channel sales involving resellers, distributors and managed service providers

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The Bitwarden go-to-market strategy combines fully automated self-service with sales-assisted facilitation and deal closing. The Enterprise Sales Leader will commit themselves to building and managing a world-class group of sellers. We seek a candidate that is committed to working on deals with Account Executives, with a dedication to coaching and training and adherence to our sales playbook. We also seek an individual who will translate insights from across deals to steer playbook improvements, change management, and product enhancements.

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The ideal candidate will be a strong leader and developer of sales talent – someone who has consistently overachieved in high-growth environments and has actively contributed to building high-performance selling organizations as Bitwarden solidifies its market leadership. This role will report to our Chief Sales Officer. 

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This is an all-remote team and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time. 

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ABOUT YOU

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• World-class leadership and people management skills - proven ability to motivate and inspire others to over perform
• Excellent communication and presentation skills - must have the energy and charisma to influence people and the gravitas to build strong, trusted relationships
• Ability to motivate from afar, including asynchronous communications with team members around the world
• Strategic and commercial thinker with the ability to grasp new concepts rapidly and think creatively - ability to analyze and resolve problems in a timely manner
• The intellectual capacity to contribute to the overall leadership and direction of the business
• Hands-on and level-headed with a proven ability to perform under pressure and deliver results in a fast-paced, entrepreneurial, high-growth environment

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RESPONSIBILITIES

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• Drive Revenue Success: Own and exceed monthly sales targets
• Steer Deal Planning with AEs: Develop and execute toward increasing close rates
• Create Trust-Based Relationships: Partner with customers for the long term
• Distill Customer Needs and Value: Understand buyer needs and objectives
• Manage the Front-Line Voice of Bitwarden: Effectively communicate the value proposition through proposals and presentations
• Read the Market: Understand category-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts
• Build and Manage the A-Team: Hire and manage a growing team of sales executives, coach them via joint selling and regular pipeline reviews, and instill a culture of accountability and proactivity
• Create Revenue Predictability: Produce weekly forecasts based on pipeline trends and deal assessments
• Partner with Marketing: Contribute to top-of-funnel outreach efforts, target acquisition, and nurture campaigns

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WHAT YOU BRING TO BITWARDEN

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• 5-7+ years experience managing enterprise sellers in a fast paced, high growth SaaS environment
• Proven and substantial sales achievements
• A passion for coaching and developing
• Excellent interpersonal, leadership, organizational, and communication skills
• Inside sales experience
• Understanding of security and password management technologies
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

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Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

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• Meeting with our Recruiting Manager
• Interview with our CSO
• Interview/s with team members
• Reference calls
• Interview with our CEO

​

A FEW REASONS TO WORK WITH US

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• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

We recognize and understand that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don’t meet 100% of the qualifications for the position, you should still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.

​

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. 

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Bitwarden is expanding its sales footprint and is looking for a Mid-Market Account Executive based in the U.S.

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We are seeking an energetic and motivated sales professional with strong sales skills and channel experience to join our team. The ideal candidate will have 4-8 years of new account or business development experience with a proven track record of engaging the Partner ecosystem to drive success. In your role, you will be responsible for achieving an assigned quota number while also managing lead flow, closing deals, recruiting partners and developing geographical go to market plans.

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RESPONSIBILITIES

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• Effective prospecting and lead management building a 3-5X pipeline within your territory
• Predominant focus on closing business in companies with between 51 and 1000 employees
• Managing and reporting a sales pipeline within our CRM, bringing the visibility of the revenue accurately, quarterly
• Territory planning and any sales support required
• Focus on activities and opportunities delivering short term and long-term revenue
• Effective and regular networking to attract and influence Partner sales and grow our Partner relationships
• Use your existing relationships to recruit and onboarding new partners, get them to agree to engage in proactive demand generation activities
• Maintain a regional partner plan mapping partner strengths (customer relationships, vertical focus, technology specialty) to accounts and target opportunities
• Track and manage lead flow both inbound and outbound between partners and the Bitwarden Sales team. Proactively communicate with Bitwarden sales leaders on the channel pipeline and forecast
• Work closely with marketing to deliver marketing events/programs/campaigns that create interest and awareness among partners’ customers. Build and execute joint partner business plans with measurable success
• Set financial goals for focus partners and ensure goals achievement
• Drive multiple key channel initiatives in parallel across technical, professional services, and sales

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WHAT YOU BRING TO BITWARDEN

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• Located in the U.S.
• Bachelor’s degree or equivalent work experience
• 4-8 years of outside high-tech IT sales experience.  IT security product experience is desirable but not mandatory
• Experience at a startup or pre $100M revenue company is desirable
• A proven track-record of driving continued partner growth and revenue
• Knowledge and strong relationships with SMB and SME focused resellers and MSP partners within a multistate region will be necessary
• Ability to drive influence and build effective relationships with decision makers across all levels of partner organizations
• Motivated and focused self-starter with strong leadership skills who can multitask, work independently or within a team
• Exceptional communication skills including listening, writing and public speaking.
• Can work in a fast paced, start-up environment
• An avid channel leader who knows how to teach, enable and motivate partners to find and close business
• Relationships and strong relationships with top VARs and Integrators
• Must demonstrate a consistent track record of achieving annual quota targets while providing specific details on key customer wins
• Possesses a competitive attitude, strong work ethic and thrives in a fast pace, high growth and matrixed organizational environment
• Positive history of collaborative selling
• Must be a proficient user of CRM tools and other Gsuite and MS Office tools

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

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Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

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• Screening call with our Recruiting Manager
• Interview with our Sales Manager
• Interview with our CSO
• AE Roleplay Interview
• Final Interview with our CEO
• Reference Checks

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A FEW REASONS TO WORK WITH US

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• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone––from our friends and family to the world’s largest organizations.
• Become an expert in a growing market. You’ll get immersed in the prominent technology markets of security and open source software.
• Learn and grow professionally. Embrace the opportunity to build up your demand generation and product-led growth expertise in a fast-growing startup.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.

​

We recognize and understand that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don’t meet 100% of the qualifications for the position, you should still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.

​

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. 

​

As a Sales Development Representative (SDR) at Bitwarden, you will play a pivotal role as a Product Specialist, acting as the first point of contact for potential customers. Your responsibilities will include developing a deep understanding of our sales process, researching leads, initiating new relationships, and setting the stage for our sales team's success. You will engage in both inbound and outbound sales activities, showcasing our offerings compellingly through various channels.

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This is an all-remote team and we’re looking for candidates located in Western Europe or candidates who are comfortable working Western European Time Zone hours. 

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RESPONSIBILITIES

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• Proactively respond to inbound sales inquiries from potential customers and partners.
• Generate sales leads by effectively prospecting and engaging potential clients through outbound outreach.
• Manage and maintain both an inbound and outbound sales pipeline ensuring optimal lead and prospect qualification.
• Identify and respond to potential client’s needs and suggest appropriate solutions.
• Follow the sales playbook to guide sales leads through an Account Executive-led buying process.
• Adhere to service-level agreements on lead response time and follow-up intervals.

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WHAT YOU BRING TO BITWARDEN

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• Located in the EMEA region
• 1 - 3 years of relevant sales experience in the technology / SaaS space.
• Strong verbal communication skills with the ability to quickly articulate technical information concisely.
• Effective problem-solving abilities, coupled with strong time management, and organizational skills.
• Innovative thinker who thrives in a dynamic and evolving environment.
• Collaborative team player willing to share best practices and learn from others.
• Demonstrates persistence, resilience, and a proactive approach to issue resolution.
• A 4-year degree or equivalent is preferred.

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NICE-TO-HAVE’S

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• Previous experience as a Sales Development Representative.
• Experience using a CRM tool such as HubSpot, Salesloft, or a similar engagement tool.
• Experience using prospecting tools like LinkedIn Sales Navigator, ZoomInfo, or similar, particularly in Enterprise B2B environments.

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to progress through the following stages: 

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• Screening Call with Recruiting Manager
• Interview with SDR Manager
• SDR Skills Assessment
• Interview with Productivity Leader
• Interview with CSO
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. 

​

As a Sales Development Representative (SDR) at Bitwarden, you will play a pivotal role as a Product Specialist, acting as the first point of contact for potential customers. Your responsibilities will include developing a deep understanding of our sales process, researching leads, initiating new relationships, and setting the stage for our sales team's success. You will engage in both inbound and outbound sales activities, showcasing our offerings compellingly through various channels.

​

This is an all-remote team and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time. 

​

RESPONSIBILITIES

​

• Proactively respond to inbound sales inquiries from potential customers and partners.
• Generate sales leads by effectively prospecting and engaging potential clients through outbound outreach.
• Manage and maintain both an inbound and outbound sales pipeline ensuring optimal lead and prospect qualification.
• Identify and respond to potential client’s needs and suggest appropriate solutions.
• Follow the sales playbook to guide sales leads through an Account Executive-led buying process.
• Adhere to service-level agreements on lead response time and follow-up intervals.

​

WHAT YOU BRING TO BITWARDEN

​

• 1 - 3 years of relevant sales experience in the technology / SaaS space.
• Strong verbal communication skills with the ability to quickly articulate technical information concisely.
• Effective problem-solving abilities, coupled with strong time management, and organizational skills.
• Innovative thinker who thrives in a dynamic and evolving environment.
• Collaborative team player willing to share best practices and learn from others.
• Demonstrates persistence, resilience, and a proactive approach to issue resolution.
• A 4-year degree or equivalent is preferred.

​

NICE-TO-HAVE’S

​

• Previous experience as a Sales Development Representative.
• Experience using a CRM tool such as HubSpot, Salesloft, or a similar engagement tool.
• Experience using prospecting tools like LinkedIn Sales Navigator, ZoomInfo, or similar, particularly in Enterprise B2B environments.

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to progress through the following stages: 

​

• Screening Call with Recruiting Manager
• Interview with SDR Manager
• SDR Skills Assessment
• Interview with Productivity Leader
• Interview with CSO
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. 

​

As a Senior Software Development Engineer in Test at Bitwarden, you will contribute directly to the future of the Bitwarden product across mobile, web and server components while working with a great team and amazing open source community. We’re looking for someone who can help our team grow confidently by creating a suite of automated regression tests, help facilitate a total quality approach to software development and delivery, as well as establish guidelines and processes around the testing of community and internal product contributions.

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This is an all-remote team and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time. 

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RESPONSIBILITIES

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• Develop and maintain automated test scripts for web, browser extension, mobile, desktop, and CLI applications using C# and Selenium/Appium frameworks.
• Design and implement robust test automation frameworks to support various application types, ensuring scalability, reusability, and maintainability.
• Collaborate with development and QA teams to understand requirements, identify test scenarios, and automate test cases to ensure comprehensive test coverage.
• Conduct code reviews of test automation scripts to ensure adherence to coding standards, best practices, and maintainability.
• Execute automated tests and analyze results to identify defects, performance issues, and areas for improvement.
• Participate in Agile/Scrum ceremonies to provide updates on test automation progress, discuss blockers, and plan testing activities for upcoming sprints.
• Identify and implement opportunities for test automation to improve efficiency, reduce manual testing efforts, and increase test coverage.
• Contribute to the continuous integration and delivery (CI/CD) pipeline by integrating automated tests and ensuring their successful execution in build pipelines.
• Collaborate with cross-functional teams to troubleshoot and resolve automation-related issues in different application environments.
• Stay updated with the latest automation trends and technologies to continuously improve test automation strategies and practices.
• Document test automation frameworks and processes to facilitate knowledge sharing and ensure maintainability.
• Provide mentorship and guidance to junior team members on test automation best practices, coding standards, and frameworks.

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WHAT YOU BRING TO BITWARDEN

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• Strong proficiency in C# programming
• Strong understanding of mobile testing using Appium
• Experience setting up and maintaining CI/CD pipelines
• Experience with remote testing using tools such as Sauce Labs, Browser Stack, etc
• Solid understanding of software testing principles and methodologies
• Experience with AI and machine learning (nice to have)
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

​

• Interview with hiring manager
• Interview/s with team members
• Reference calls
• Interview with department leader

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

We recognize and understand that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don’t meet 100% of the qualifications for the position, you should still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.

​

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. 

​

As Sr. Product Manager, End User (Password Manager) at Bitwarden, you will lead the strategy on simplifying our end user experience for Bitwarden Password Manager to get users to build new security habits on creating and using strong, unique passwords. You obsess over the default, out-of-box experience and how to build an intuitive product to guide folks in as few steps as possible. You will use qualitative user and customer feedback in addition to adoption metrics to inform new roadmap initiatives. You also will think deeply about the end user experience in the context of our business customers who invest deeply in training to get their employees to adopt security habits. 

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This is an all-remote team and we’re looking for someone located in the U.S. with no preference for time zone. We do not offer visa sponsorship at this time. 

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RESPONSIBILITIES

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• Be the product and technology expert in how competitors solve end user adoption as well as benchmarking against reference products in other industries
• Engage directly with customers and prospects to discover and understand problems in the market
• Define and prioritize the roadmap for your product area
• Write clear, easy-to-understand product strategy documents, outlining problem and solution space for your initiatives to create shared understanding
• Define key metrics and business outcomes
• Obsess over product quality, inclusive of details in design, micro-copy, QA issues, and written GTM assets
• Collaborate with cross-functional teams including engineering, design, customer success and go-to-market teams to ensure successful product and feature launches
• Review and regularly communicate business performance post-launch
• Engage with the Bitwarden community across different channels to provide updates to our end users on upcoming releases, community PRs, and bugs

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WHAT YOU BRING TO BITWARDEN

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• 4+ years experience in product management
• Experience in B2C/D2C products or PLG-companies a strong plus
• Ability to empathize with the needs of customers as well as high emotional intelligence to build positive working relationships with internal teams in a distributed working environment
• Ability to have technical discussions across engineering teams
• Extremely organized and able to make highly informed prioritization & trade off decisions with engineering
• Excellent written and verbal communication skills
• A growth mindset and a desire to learn from others
• Excitement and enthusiasm for open source and for better internet security

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

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• Interview with Director of Product
• Interview with Sr. PM
• Interview with Director of Product Design
• Interview with Product Designer
• Interview with CCO
• Reference calls
• Interview with the CEO

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Successful candidates will be asked to authorize and complete a background check. 

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team.

​

We recognize and understand that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don’t meet 100% of the qualifications for the position, you should still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.

​

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

Hello! While we may not have the exact role you're looking for right now, we're always looking for passionate, curious, and empathetic people to join our team. Please apply below and tell us what excites you about working at Customer.io.

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About Customer.io

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Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

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Our core values

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When you join Customer.io, you are becoming a part of a global, remote-first team of 200+ individuals who live by our core values:

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• Empathy - Treat people with courtesy and kindness while trying to understand where they’re coming from.
• Transparency - Build trust and commitment through openness, dialogue, and accountability, within our team and with our customers.
• Responsibility - When people act and think like owners, everyone feels empowered to make our company the best it can be.
• Awkwardness - Celebrate the things that make you unique and do the same for your co-workers.

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Benefits at Customer.io

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• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar for dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend a to be used for home internet, cell phone and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in-person with your peers throughout the year

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Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

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If you're excited to work alongside a talented group of individuals spanning 14 countries, and for a people-first company that empowers you to succeed, please apply below. Include a cover letter and tell us more about the work you love to do, and why you're excited to join Customer.io. We look forward to hearing from you!

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👋 Well, hello! My name is Maria Diaz — I’m a Recruiter here at Customer.io. Thank you for taking the time to consider this opportunity. The Sales Team and I are proactively seeking qualified candidates for future Account Executive (AE) positions on our team.

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While we may not be actively hiring for this role at the moment, we are eager to connect with talented individuals who are interested in getting the ball rolling. This evergreen posting serves as an opportunity for you to express your interest in joining our Sales team.

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About the job

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This is a unique opportunity to join a thriving, fast-paced team to take your sales career to the next level and help lead our expansion into the EMEA market. If you’ve worked deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.

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Our AEs run the full sales cycle (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.

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We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.

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Some things you'll do...

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• Prospect into our ICP (ideal customer profile) within the EMEA region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
• Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
• Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
• Schedule and perform online demos with qualified prospects.
• Uncover key business needs and problems, match Customer.io's solutions and features
• Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
• Explain and demonstrate the features and merits of our products and services

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About you...

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• You have a minimum of 2 years’ experience as a top performer in a B2B Saas based Account Executive role, ideally within the Marketing Technology landscape
• Proven track record of quota and goal achievement
• Familiarity with MEDDPICC or a similar sales framework
• Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
• Ability to identify customer business needs in order to recommend relevant solutions
• Ability to prioritize responsibilities in a fast-paced and dynamic environment
• You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
• You have a Growth Mindset, and always put your customers first!

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About Customer.io

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Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

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We are offering a starting salary of $90,000 USD Base + $90,000 Variable = $180,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

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Benefits at Customer.io include:

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• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks of paid parental leave
• 100% paid insurance premiums for you and your dependents, for medical, dental, vision,
• Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date.
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact!

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👋 Well, hello! My name is Maria Diaz — I’m a Recruiter here at Customer.io. Thank you for taking the time to consider this opportunity. The Sales Team and I are proactively seeking qualified candidates for future Account Executive (AE) positions on our Americas team.

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While we may not be actively hiring for this role at the moment, we are eager to connect with talented individuals who are interested in getting the ball rolling. This evergreen posting serves as an opportunity for you to express your interest in joining our Sales team.

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About the job

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This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.

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Our AEs run the full sales cycle (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.

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We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.

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Some things you'll do...

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• Prospect into our ICP (ideal customer profile) within the Americas region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
• Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
• Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
• Schedule and perform online demos with qualified prospects.
• Uncover key business needs and problems, match Customer.io's solutions and features
• Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
• Explain and demonstrate the features and merits of our products and services

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About you...

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• You are located in the Americas
• You have a minimum of 2 years’ experience as a top performer in a B2B SaaS based Account Executive role, ideally within the Marketing Technology landscape
• Proven track record of quota and goal achievement
• Familiarity with MEDDPICC or a similar sales framework
• Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
• Ability to identify customer business needs in order to recommend relevant solutions
• Ability to prioritize responsibilities in a fast-paced and dynamic environment
• You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
• You have a Growth Mindset, and always put your customers first!

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About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $90,000 USD Base + $90,000 Variable = $180,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks of paid parental leave
• 100% paid insurance premiums for you and your dependents, for medical, dental, vision,
• Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date.
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact!

​

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Hi, I’m Paul, VP Engineering at Customer.io.

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I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.

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At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.

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Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!

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As an Engineering Manager at Customer.io, you will...

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• Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
• Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
• Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
• Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
• Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
• Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
• Build and maintain a partnership with your Product Management and Design peers

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We're looking for someone who…

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• Works in North/South American time zones
• Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
• Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
• Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
• Builds and nurtures high performing teams
• Is fueled to reach higher when our customers are having a bad day
• Communicates concisely, accurately, and directly, both verbally and in writing

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About Customer.io

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Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

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This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.  

Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

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• Zone 1: $224,000 - $246,000 USD
• Zone 2: $205,000 - $225,000 USD
• Zone 3: $187,000 - $205,000 USD
• Zone 4: $150,000 - $$165,000 USD

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Please speak with a recruiter for additional information about zone locations.

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Benefits at Customer.io include:

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• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

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Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

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How to apply

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Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.

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Here's what you can expect from our hiring process (order is subject to change):

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1. 30 minute video call with Recruiter
2. Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
3. 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
4. Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview

Hi, I’m Somer, VP of Product at Customer.io.

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I’m looking for a Senior Product Manager to join our CDP team. You'll tackle a challenging opportunity: taking our Customer Data Platform product from 1 to 100.

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At Customer.io, we enable companies to create highly personalized messaging journeys that impact millions of people every day. Our customers are fellow product-led growth companies who use emails, SMS, in-apps, and mobile push notifications to accelerate their customers’ “Aha!” moment.

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Our Customer Data Platform connects the data needed for such messaging journeys from and to wherever it needs to go: APIs, data warehouses, marketing automation tools, ad platforms, analytics tools, CRMs, and more.

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Our vision is to evolve the CDP into the ultimate data experience for product-led growth professionals who aren’t comfortable with code. Do I use the first_name or the firstName attribute? When and why does the signup_validated event fire? These questions stop most users in their tracks. We need you to unblock them!

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This role is perfect if you enjoy getting into the weeds with customers, designers, and engineers as much as you enjoy building alignment with senior leadership. Both are critical for success.

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You’ll work within a supportive and disciplined product environment, and at a company with strong financials. Check out this report for an overview of how we stand out.

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What you'll do

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Lead the CDP Squad in achieving strategic outcomes with solutions that are:

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• Valuable (our customers choose to use)
• Viable (the solution works within the constraints of the business)
• Usable (our customers can figure out how to use)
• Feasible (our engineers have the skills and technology to implement)

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Contribute a deep knowledge of customer data integration, identity resolution, and the related competitive landscape.

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What we're looking for

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• Working hours that overlap with 9 AM to 3 PM Central Daylight Time
• 5+ years of product management experience in a software development setting
• 2+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product
• Alignment-building expertise - you listen, understand, and influence at a near-executive level
• Product-led Growth experience - you’ve used marketing automation tools before
• Fluency with concepts like unique identifier, API, ETL - an Engineering background is a plus
• Data proficiency - you can source, analyze, and present quantitative and qualitative data
• Excellent writing skills - you write clearly and concisely, favoring plain language over jargon
• Initiative - you take ownership of problems when next steps aren't clear

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About the job

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We are offering a starting salary of $145,000-$160,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

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Zone 1: USD $174,000 - USD $192,000

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Zone 2: USD $160,000 - USD $176,000

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Zone 3: USD $145,000 - USD $160,000

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Zone 4: USD $116,000 - USD $128,000

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Please speak with a recruiter for additional information about zone locations.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

​

Here's what you can expect from our hiring process:

​

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. Take Home Assignment
4. 60-minute assignment review call with a Product Designer and Engineering partner
5. 45-minute call with a Product leader

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This is a multi-functional role that works hand-in-hand with Deals Desk and collaborates with our internal Sales and Legal teams, as well as with Movable Ink’s clients, touching on all areas of our security, privacy, and compliance operations to support Movable Ink’s customer due-diligence process.

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Responsibilities:

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• Lead the end-to-end deal support lifecycle for the information security and compliance team, including client-initiated audit and assessment activities related to Movable Ink’s products and services for both new and existing clients.
• Analyze client security requests and estimate required resources and time needed to complete.
• Support elements of continuous program improvement and process automation while fostering cross-functional implementation teamwork.
• Work closely with the Deals Desk team to prioritize and assign SLAs based on size and scope.
• Work closely with the Information Security Team and other internal departments as needed to complete client security requests and audits.
• Manage resources and timelines for client inquiries and audits and ensure they are completed in an accurate and timely manner.
• Serve as a primary contributor to client due diligence questionnaires by providing approved cybersecurity responses and guidance relating to compliance and regulation to both internal and external stakeholders.
• Review security specific provisions in client agreements and contracts to ensure they align with Movable Ink’s security program.
• Manage due diligence document collection and distribution.
• Interface with clients as the information security representative for client meetings.
• Communicate requirements, timelines, and status updates with appropriate stakeholders.
• Ensure processes are well communicated and understood across the organization.
• Assist in the development and maintenance of client inquiry management software.
• Help maintain a Knowledge Base of frequently-asked-questions.

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Qualifications:

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• 5+ years of experience in a relevant field (e.g. information security, operational risk, third party assessments, deals desk support, or security sales roles).
• Proven experience working in a high-growth tech company.
• Excellent written and verbal communication skills.
• Demonstrated ability to articulate complex technical information, events, or processes with less technical stakeholders, especially clients.
• Experience collaborating with and effectively communicating with stakeholders at all levels.
• Experience responding to customer inquiries regarding security, privacy, and compliance.
• Knowledge of privacy/security-related legal, regulatory, and compliance frameworks such as GDPR, CCPA, SOC 2, or ISO 27001/27701.

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The base pay range for this position is $125,000-$135,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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Strategic Account Directors at Movable Ink take a consultative approach to selling digital transformation personalisation solutions to senior executives across many verticals. You will have the opportunity to develop custom and creative enterprise solutions that leverage the power of Movable Ink’s visual experience platform to tackle the challenges faced by Fortune 500 marketing leaders. As a Strategic Account Director you will be responsible for bringing on new business as well as working with existing clients to drive strategy and sophistication in an effort to fully embed Movable Ink technology into the client’s workflow. Strategic Account Directors will receive extensive training on the MEDDICC framework for enterprise solution selling, develop and manage senior executive relationships, and be a part of the fastest-growing personalisation software company in the world. 

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Responsibilities:

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• Penetrate assigned accounts which includes new business, renewal, cross-sell and upsell; build and close a strong pipeline of opportunities
• Consult on personalised marketing best practices across various marketing channels, leveraging Movable Ink's strategies and playbooks for each channel and each vertical
• Work collaboratively with Movable Ink’s Client Experience, Partner Sales, and Solutions Consulting teams to ensure successful sales outcomes leading to happy clients
• Build long-term, strategic plans in collaboration with internal business partners to maximise clients' success with the Movable Ink platform while maximising revenue for Movable Ink; understand C-level initiatives at strategic clients and how Movable Ink's solutions map to those objectives
• Forecast pipeline accurately, including expected close date, projected deal size, and projected deal probability
• Drive value through meetings and quarterly business reviews; safe future travel conditions permitting, ~25% travel

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Qualifications:

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• 5+ years of successful experience selling enterprise marketing solutions to CEOs, CMOs, VPs and Directors of Marketing
• Solid understanding of the digital marketing landscape
• Experience introducing new products to market
• Proven track record of closing large and high quality deals
• Technical aptitude and/or background in technology
• High performance selling in a specific geographic territory
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment
• Experience with strategic deal design
• Proven ability to sell collaboratively with multiple internal stakeholders and teams

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The base pay range for this position is £87,500/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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As a Machine Learning Engineer, you will be part of our Applied AI and Machine Learning team. You will work alongside other scientists and engineers in a collaborative environment, contributing features and machine learning models to our core recommender systems and our DaVinci Personalization product.  This is an opportunity to work end-to-end on a large-scale machine-learning system that touches millions of customers, and a chance to continuously learn and help improve our solution as the field evolves.

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Responsibilities:

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• Generate insights into customer behavior and derive modeling ideas for improving our content recommender system
• Work with data engineers to define what additional customer data we might want to collect and help make it available in a format suitable for modeling purposes
• Create meaningful machine-learning features that improve our content recommender’s performance measured through offline metrics and online  a/b tests
• Build machine learning models and deploy them as part of our recommender system

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Qualifications:

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• Master’s degree or equivalent experience (2+ years)  in a relevant field or industry
• Solid understanding of machine learning fundamentals
• High comfort level in Python or other programming language
• Familiarity with an ML stack such as typical scientific Python libraries (pandas, numpy, sklearn, xgboost) or deep learning frameworks (we use Pytorch)
• Familiarity with data analysis through SQL or a big-data processing framework such as Spark
• Ability to collaborate with technical partners – you’ll be working closely with other teams to determine requirements for your work and to make design decisions that affect our stack
• The idea of writing  and deploying production code, and getting real-world feedback on your models excites you
• A desire to always be learning and contributing to a collaborative environment

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The base pay range for this position is $160,000-180,000 USD/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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Senior Account Executives at Movable Ink take a consultative approach to selling digital transformation personalization solutions to innovative senior executives across retail, financial services, travel, hospitality, telecom, media, and entertainment. You will have an opportunity to develop custom and creative enterprise solutions that leverage the power of Movable Ink's visual experience platform to combat the challenges faced by Fortune 1000 marketing leaders now and in the next decade. Senior Account Executives will receive extensive training on the MEDDIC (Metrics, Economic buyer, Decision criteria, Decision process, Identify pain, and Champion) framework for enterprise solution selling, develop and manage senior executive relationships, and be a part of the fastest-growing personalization software company in the world.

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Responsibilities:

​

• Penetrate assigned accounts which includes new business, renewal, cross-sell and upsell; build and close a strong pipeline of opportunities
• Consult on personalized marketing best practices across various marketing channels, leveraging Movable Ink's strategies and playbooks for each channel and each vertical
• Work collaboratively with Movable Ink’s Client Experience, Partner Sales, and Solutions Consulting teams to ensure successful sales outcomes leading to happy clients
• Build long-term, strategic plans in collaboration with internal business partners to maximize clients' success with the Movable Ink platform while maximizing revenue for Movable Ink; understand C-level initiatives at strategic clients and how Movable Ink's solutions map to those objectives
• Forecast pipeline accurately, including expected close date, projected deal size, and projected deal probability
• Drive value through meetings and quarterly business reviews; safe future travel conditions permitting, ~25% travel

​

Qualifications:

​

• 3+ years of successful experience selling enterprise solutions to CEOs, CMOs, VPs and Directors of Marketing
• Technical aptitude and/or background in technology
• High performance in selling in a specific geographic territory
• Proven track record of closing large and high quality deals
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment
• Experience with strategic deal design
• Experience introducing new products to market
• Proven ability to sell collaboratively with multiple internal stakeholders and teams

​

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The base pay range for this position is $100,000-$115,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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The Business Development Representative’s (BDR) goal is to fill the Sales team’s pipeline with qualified opportunities. The BDR role is instrumental in the success and growth of the business and gives individuals ample opportunity to use your personality & creative/strategic thinking abilities to directly influence conversations with our prospects. The BDR role is designed to provide individuals with hands-on experience in a fast-paced start-up environment where things are constantly changing and evolving. Success in this role will lead to internal opportunities in Sales, Client Experience, Marketing, Partnerships, Strategic Accounts, etc. within 12-24 months. BDRs will be required to spend 1-2 days per week in the NYC office.

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Responsibilities:

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• Develop new relationships through phone, email, and social media communications in order to establish meetings with senior level decision makers in companies that could benefit from what we have to offer
• Assess the prospect's needs, identify and build upon pain points, explain Movable Ink solutions, and qualify/disqualify prospects on introduction/discovery calls and meetings to then hand off for your Account Executive to begin their sales process
• Work with your Account Executive to build and maintain a healthy sales pipeline
• Take & log organized notes, build out presentation decks, gather contact information & nurture contacts post-opportunity
• Research accounts and prospects thoroughly, identifying pain points, company-wide initiatives, and director-level objectives in order to formulate an outreach and execution strategy with your Account Executive
• Build mock-ups for prospects that illustrate how Movable Ink can provide additional value beyond what they’re currently doing
• Utilize our sales database and prospecting tools to manage your pipeline and maintain accurate information about suspects, prospects, and their companies

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Qualifications:

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• Able to commit to 1-2 days per week in the NYC office
• Self-motivation and the desire to work successfully in a fast-paced, highly strategic sales environment
• Experience with prioritization and organization in a professional environment; both in person and remotely
• Proven ability to collaborate effectively with colleagues, management, and other departments
• 1+ years of experience in a marketing or sales development role preferred, but not required

​

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The base pay for this position is $55,000 USD/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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The Client Experience Manager (CXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a CXM at Movable Ink, you will get to work with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.

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Responsibilities: 

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• You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
• Act as the internal point of contact for updates on account health and escalating churn risks as needed
• Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
• Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
• Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
• Instill testing best practices to prove ROI value of Movable Ink
• Maintain a best in class retention rate and realize growth within your covered book of business
• Train and/or mentor other team members, as needed

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Qualifications:

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• 3+ years of Account Management, Client Services or Digital Marketing Experience
• Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
• Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
• Familiarity with HTML and CSS
• Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
• Experience presenting and influencing client audiences that are Director-level and above with demonstrated ability to renew relationships for consecutive years

We are seeking a Distributed Systems Engineer who will be responsible for the design and implementation of distributed software systems that handle data at massive speeds and scale. The role offers the opportunity for innovation and impact through the development of sophisticated multi-tiered systems, delivering value to the world’s biggest brands. You will create and deliver technically impressive and impactful products while driving the development and deployment of high quality, scalable AI solutions by writing code.

​

Responsibilities:

​

• Design, develop, and test high performance systems that operate at massive scale
• Gain an understanding of existing systems, determine areas of complexity, and potential risks
• Perform code and design reviews
• Act as a Subject Matter Expert on projects in which they have been involved
• Stay actively involved in ongoing maintenance of software

​

Qualifications:

​

• Familiarity with GRPC and Protobuf
• 3+ years of Python experience
• 1+ years of experience using Kafka and Redis
• 1+ years of experience using a columnar database
• Demonstrate proficiency in back-end development concepts, including APIs, databases, and authentication/authorization mechanisms
• Able to write design documents that identify requirements, dependencies, and risks
• Interest in learning additional technologies such as Elixir
• Practitioner with bias toward action/execution/building
• Enjoys working in a fast-paced, goal-driven environment
• Having working knowledge of DevOps practices, such as continuous integration/continuous delivery and automated deployment
• Works effectively in a fast-paced, goal-driven environment
• Ability to collaborate with technical partners – you’ll be working closely with other teams to determine requirements for your work and to make design decisions that affect our stack

We are seeking a highly analytical and strategic-minded Senior Director of Revenue Operations to join our team. In this key leadership role, you will be responsible for leading a high-performing revenue operations team to optimize our revenue-generating processes across the sales, customer success, and marketing departments as well as provide actionable insights to drive our business forward. As a pivotal member of the Business Operations team, you will leverage your expertise in Salesforce.com, data analysis and business process to drive efficiency, scalability, and revenue growth.  This role will be reporting to the VP of Business Operations in our finance and operations organization.

​

Responsibilities:

​

• Advance our data analytics capabilities from descriptive (what happened) to diagnostic (why it happened), predictive (what will happen) and ultimately to prescriptive (what should we do to make it happen)
• Develop a data-driven approach to sales and churn forecasting that leverage both leading and lagging indicators and front-line knowledge of potential outcomes
• Automate and streamline key operational workflows, reporting and dashboards that support our go-to market teams, reducing time spent by both the rev ops team and GTM stakeholders in day-to-day execution
• Proactively identify opportunities to increase Salesforce adoption and productivity across the GTM org, streamlining processes and simplifying our data structure and processes
• Own sales quota, territory and compensation planning - ensuring alignment between each of these pillars
• Manage the Rev ops team and function to ensure we are highly responsive to the needs of the organization, increase team velocity and output, and manage workloads and workflows in a structured and scalable manner

​

Qualifications:

​

• At least 10+ years experience in revenue operations, with 3+ years of people leadership experience, preferably in a SaaS organization
• Proven track record of delivering impact across multiple go-to market teams including sales, customer success and marketing
• Strong analytical skills and proficiency in data analysis and reporting tools including Excel and Tableau
• Expertise in identifying key trends and actionable insights from various and disparate sets of data and communicate in a clear and concise narrative to stakeholders at various levels
• Significant experience with Salesforce.com with deep knowledge of workflows, business processes and data flow
• Bachelor's degree in Business Administration, economics or a related field; MBA or equivalent experience preferred
• Passion for innovation, continuous learning, and driving excellence in revenue operations

​

The base pay range for this position is $200,000-$225,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As a Senior Full Stack Engineer on the Mobile team, you will be responsible for developing and maintaining our mobile product offering, with both marketers and mobile developers as user personas. You will work closely with product managers, product designers and other engineers to deliver high-quality and scalable software, and be closely involved in customer discussions and product discovery.

​

Responsibilities

​

• Contribute heavily to the codebase and collaborate extensively with your teammates while considering the end goal and weighing the options and trade offs
• Conduct code reviews and provide helpful feedback to teammates
• Improve our existing services and troubleshoot customer issues. Join customer discovery calls and hear first hand their problems and desires.
• Have an interest in learning new tools, languages, workflows, and philosophies to grow

​

Requirements

​

• Experience working with Ember, React (or other modern Javascript frameworks)
• Experience working with Ruby, Rails and ActiveRecord
• Experience working with data through Postgres, Redis, and other data stores
• Experience working with Git
• Unit and Integration testing experience
• Excellent problem-solving and communication skills, and ability to work collaboratively with cross-functional teams including product managers, designers, and software engineers
• Ability to collaborate with technical partners
• Enjoys working in a fast-paced, goal-driven environment

​

The base pay range for this position is $175,000-$190,000 USD/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As a Senior Data Engineer, you will play an instrumental role in advancing our core machine learning solution. Your technical expertise and leadership skills will be leveraged to drive the development and deployment of high-quality, scalable data pipelines and products.  You will work alongside scientists and engineers in a collaborative environment, contributing features and data pipelines to power our core recommender systems and our DaVinci Personalization product.  This is an opportunity to work end-to-end on a large-scale machine-learning system that touches millions of customers, and a chance to continuously learn and help improve our solution as the field evolves.

​

This role will be reporting to the Director of Engineering (AI).

​

​

Responsibilities

​

• Implement production data products and pipelines that are scalable, reliable, and of high quality.
• Build, maintain, and optimize our machine learning Data Lake.
• Continuously improve data infrastructure for greater scalability.
• Support the data needs of ML Engineers and Scientists for machine learning model development.
• Release features that deliver measurable and tangible business value.

​

​

Requirements

​

• 4+ years of data engineering experience
• Experience with large-scale data processing frameworks (we use PySpark, SQL)
• Expertise in Spark DataFrame API
• Experience with event stream data (we use Kafka)
• Strong software development skills in Python (unit testing, git, code review, CI/CD)
• Experience with cloud computing platforms and cluster configuration, optimization, and scaling (GCP)
• Experience in data storage formats (we use Parquet, Delta Lake)
• Ability to collaborate with technical partners – you’ll be working closely with other teams to determine requirements for your work and to make design decisions that affect our stack
• Enjoys working in a fast-paced, goal-driven environment

​

​

As a Senior Data Engineer, you will play an instrumental role in advancing our core machine learning solution. Your technical expertise and leadership skills will be leveraged to drive the development and deployment of high-quality, scalable data pipelines and products.  You will work alongside scientists and engineers in a collaborative environment, contributing features and data pipelines to power our core recommender systems and our DaVinci Personalization product.  This is an opportunity to work end-to-end on a large-scale machine-learning system that touches millions of customers, and a chance to continuously learn and help improve our solution as the field evolves.

​

This role will be reporting to the Director of Engineering (AI).

​

​

Responsibilities

​

• Implement production data products and pipelines that are scalable, reliable, and of high quality.
• Build, maintain, and optimize our machine learning Data Lake.
• Continuously improve data infrastructure for greater scalability.
• Support the data needs of ML Engineers and Scientists for machine learning model development.
• Release features that deliver measurable and tangible business value.

​

​

Requirements

​

• 4+ years of data engineering experience
• Experience with large-scale data processing frameworks (we use PySpark, SQL)
• Expertise in Spark DataFrame API
• Experience with event stream data (we use Kafka)
• Strong software development skills in Python (unit testing, git, code review, CI/CD)
• Experience with cloud computing platforms and cluster configuration, optimization, and scaling (GCP)
• Experience in data storage formats (we use Parquet, Delta Lake)
• Ability to collaborate with technical partners – you’ll be working closely with other teams to determine requirements for your work and to make design decisions that affect our stack
• Enjoys working in a fast-paced, goal-driven environment

​

​

Senior Account Executives at Movable Ink take a consultative approach to selling digital transformation personalization solutions to innovative senior executives across retail, financial services, travel, hospitality, telecom, media, and entertainment. You will have an opportunity to develop custom and creative enterprise solutions that leverage the power of Movable Ink's visual experience platform to combat the challenges faced by Fortune 1000 marketing leaders now and in the next decade. Senior Account Executives will receive extensive training on the MEDDIC (Metrics, Economic buyer, Decision criteria, Decision process, Identify pain, and Champion) framework for enterprise solution selling, develop and manage senior executive relationships, and be a part of the fastest-growing personalization software company in the world.

​

Responsibilities:

​

• Penetrate assigned accounts which includes new business, renewal, cross-sell and upsell; build and close a strong pipeline of opportunities
• Consult on personalized marketing best practices across various marketing channels, leveraging Movable Ink's strategies and playbooks for each channel and each vertical
• Work collaboratively with Movable Ink’s Client Experience, Partner Sales, and Solutions Consulting teams to ensure successful sales outcomes leading to happy clients
• Build long-term, strategic plans in collaboration with internal business partners to maximize clients' success with the Movable Ink platform while maximizing revenue for Movable Ink; understand C-level initiatives at strategic clients and how Movable Ink's solutions map to those objectives
• Forecast pipeline accurately, including expected close date, projected deal size, and projected deal probability
• Drive value through meetings and quarterly business reviews; safe future travel conditions permitting, ~25% travel

​

Qualifications:

​

• 3+ years of successful experience selling enterprise solutions to CEOs, CMOs, VPs and Directors of Marketing
• Technical aptitude and/or background in technology
• High performance in selling in a specific geographic territory
• Proven track record of closing large and high quality deals
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment
• Experience with strategic deal design
• Experience introducing new products to market
• Proven ability to sell collaboratively with multiple internal stakeholders and teams

​

​

The base pay range for this position is $100,000-$115,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As a Senior Full Stack Engineer on the Mobile team, you will be responsible for developing and maintaining our mobile product offering, with both marketers and mobile developers as user personas. You will work closely with product managers, product designers and other engineers to deliver high-quality and scalable software, and be closely involved in customer discussions and product discovery.

​

Responsibilities

​

• Contribute heavily to the codebase and collaborate extensively with your teammates while considering the end goal and weighing the options and trade offs
• Conduct code reviews and provide helpful feedback to teammates
• Improve our existing services and troubleshoot customer issues. Join customer discovery calls and hear first hand their problems and desires.
• Have an interest in learning new tools, languages, workflows, and philosophies to grow

​

Requirements

​

• Experience working with Ember, React (or other modern Javascript frameworks)
• Experience working with Ruby, Rails and ActiveRecord
• Experience working with data through Postgres, Redis, and other data stores
• Experience working with Git
• Unit and Integration testing experience
• Excellent problem-solving and communication skills, and ability to work collaboratively with cross-functional teams including product managers, designers, and software engineers
• Ability to collaborate with technical partners
• Enjoys working in a fast-paced, goal-driven environment

​

The base pay range for this position is $175,000-$190,000 USD/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

Strategic Account Directors at Movable Ink take a consultative approach to selling digital transformation personalization solutions to senior executives across many verticals. You will have the opportunity to develop custom and creative enterprise solutions that leverage the power of Movable Ink’s visual experience platform to tackle the challenges faced by Fortune 500 marketing leaders. As a Strategic Account Director you will be responsible for bringing on new business as well as working with existing clients to drive strategy and sophistication in an effort to fully embed Movable Ink technology into the client’s workflow. Strategic Account Directors will receive extensive training on the MEDDICC framework for enterprise solution selling, develop and manage senior executive relationships, and be a part of the fastest-growing personalization software company in the world. 

​

Responsibilities:

​

• Penetrate assigned accounts which includes new business, renewal, cross-sell and upsell; build and close a strong pipeline of opportunities
• Consult on personalized marketing best practices across various marketing channels, leveraging Movable Ink's strategies and playbooks for each channel and each vertical
• Work collaboratively with Movable Ink’s Client Experience, Partner Sales, and Solutions Consulting teams to ensure successful sales outcomes leading to happy clients
• Build long-term, strategic plans in collaboration with internal business partners to maximize clients' success with the Movable Ink platform while maximizing revenue for Movable Ink; understand C-level initiatives at strategic clients and how Movable Ink's solutions map to those objectives
• Forecast pipeline accurately, including expected close date, projected deal size, and projected deal probability
• Drive value through meetings and quarterly business reviews; safe future travel conditions permitting, ~25% travel

​

Qualifications:

​

• 5+ years of successful experience selling enterprise marketing solutions to CEOs, CMOs, VPs and Directors of Marketing
• Solid understanding of the digital marketing landscape
• Experience introducing new products to market
• Proven track record of closing large and high quality deals
• Technical aptitude and/or background in technology
• High performance selling in a specific geographic territory
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment
• Experience with strategic deal design
• Proven ability to sell collaboratively with multiple internal stakeholders and teams

​

The base pay range for this position is $140,000-$150,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

The Senior Full Stack Engineer will be responsible for providing technical leadership, software design and implementation, and driving high-quality full stack system development. The role offers the opportunity for technical leadership, innovation, and impact through the development of sophisticated back-end systems, delivering value to the world’s biggest brands at an impressive scale. You will get to experience the joy of being a part of creating and delivering innovative and impactful products while doing what you love most–designing and writing code!

​

Responsibilities:

​

• Develop and implement scalable, maintainable solutions across the full stack, meeting technical requirements and adhering to best practices, ensuring a seamless, high-quality user experience and robust backend functionality
• Mentor both front-end and back-end developers, promoting continuous learning and the adoption of best practices across the full spectrum of web development
• Lead the integration of comprehensive design systems and backend architecture, ensuring consistency, efficiency, and reliability throughout the application stack
• Optimize full-stack codebases for enhanced performance, scalability, and reliability, driving project agility and innovation by leveraging proven technologies and minimizing the need for custom development
• Collaborate closely with cross-functional teams to understand comprehensive project requirements, align on technical solutions across the full stack, and ensure seamless integration with other systems. Effectively communicate and coordinate with team members to guarantee smooth and timely delivery of software products
• Utilize expert knowledge in both front-end and back-end technologies to tackle complex problems, contribute to all phases of the software development lifecycle, and align development efforts with both technical standards and business objectives

​

Qualifications:

​

• Possess a comprehensive understanding of both front-end and back-end development, including expertise in Python and JavaScript frameworks, particularly React, and their ecosystems
• Demonstrate advanced proficiency in full-stack development concepts, such as server-side architecture, APIs, databases, authentication/authorization mechanisms, and front-end development, including state management, hooks, and context API
• Experienced in optimizing both GraphQL queries and schemas as well as designing efficient database schemas and queries, ensuring high performance and efficient data loading across the full stack
• Apply best practices in software architecture and design patterns to develop scalable, maintainable, and modular solutions across the full application stack
• Exhibit strong leadership and mentorship skills, guiding and motivating team members across both front-end and back-end development, and promoting a culture of technical excellence and continuous improvement
• Skilled in conducting code reviews, advocating TypeScript best practices, and ensuring consistent enforcement of type definitions and interfaces to improve code quality and facilitate collaboration
• Maintain a strong emphasis on security within software development, knowledgeable about common security vulnerabilities and best practices to mitigate them across the full stack
• Utilize excellent problem-solving skills to analyze and resolve complex issues, with proficiency in debugging and troubleshooting techniques

As a Senior DevOps Engineer, you will play an instrumental role in advancing our technical direction and strategy around operations and process.. Your technical expertise and leadership skills will be leveraged to drive the development and deployment of high-quality, infrastructure projects.  You will work alongside scientists and engineers in a collaborative environment, contributing features and data pipelines to power our core recommender systems and our DaVinci Personalization product.  This is an opportunity to join a high performance team that utilizes cutting edge technology.

​

Responsibilities:

​

• Manage continuous integration/continuous deployment strategies
• Provide technical guidance and educate team members on DevOps operations and best practices
• Support our Engineers in deploying high throughput pipelines
• Find opportunities and implement improvements in terms of cost and performance
• Manage continuous integration/continuous deployment strategies
• Set up and manage instrumentation for application performance monitoring
• Run research spikes to maintain our team’s knowledge of incoming cloud/data services

​

Qualifications:

​

• 5+ years of experience with Docker and containerization of services, Kubernetes
• Experience with cloud services like GCP
• Experience with application logging / tracing / performance monitoring
• Experience with automation/configuration management
• Experience with columnar databases such as Clickhouse
• Experience with Linux infrastructures
• Experience with a testing framework
• Experience using Git
• Experience with SQL and NoSQL databases

The Senior Backend Engineer will be responsible for providing technical leadership, software design and implementation, and driving high-quality back-end system development. The role offers the opportunity for technical leadership, innovation, and impact through the development of sophisticated back-end systems, delivering value to the world’s biggest brands at an impressive scale. You will get to experience the joy of being a part of creating and delivering innovative and impactful products while doing what you love most–designing and writing code!

​

Responsibilities:

​

• Design and implement robust, scalable, and maintainable software that meet the organization's technical requirements and adhere to coding best practices
• Drive innovation by staying updated with the latest industry trends, technologies, and best practices, and applying them to improve software development processes, tools, and techniques
• Seek opportunities to optimize code, enhance performance, and improve system scalability and reliability
• Collaborate closely with cross-functional teams to understand project requirements, align on technical solutions, and ensure seamless integration with other systems. Effectively communicate and coordinate with team members to ensure smooth delivery

​

​

Qualifications:

​

• Have a deep understanding of Python programming language, including its syntax, libraries, and frameworks commonly used in back-end development (we use Flask, Django, and FastAPI)
• Demonstrate proficiency in back-end development concepts, including server-side architecture, APIs, databases, and authentication/authorization mechanisms
• Familiar with design and architectural pattern and best practices in software development; able to apply them to create scalable, maintainable, and modular software solutions
• Aspire to develop and enhance strong leadership abilities, aiming to effectively guide and motivate junior team members through mentorship and technical direction
• Expertise in working with databases, including designing and optimizing database schema, writing efficient database queries, and performing database administration tasks; familiar with popular databases used in Python back-end development (we use PostgreSQL with Django or SQLAlchemy)
• Experience writing and executing unit tests using testing frameworks in Python (we use pytest) to ensure code quality and maintainability
• Have excellent problem-solving skills and the ability to analyze complex issues, identify root causes, and implement effective solutions; proficient in debugging and troubleshooting techniques to diagnose and resolve issues in production systems
• Having working knowledge of DevOps practices, such as continuous integration/continuous delivery and automated deployment (we use tools such as Docker and Kubernetes and host in Google Cloud Platform)
• Understand the importance of security in software development and knowledgeable about common security vulnerabilities and best practices to mitigate them
• Collaborate with cross-functional teams, stakeholders, and clients; able to articulate complex technical concepts in a clear and concise manner, and provide technical guidance to non-technical stakeholders

​

​

As a Machine Learning Engineer, you will be part of our Applied AI and Machine Learning team. You will work alongside other scientists and engineers in a collaborative environment, contributing features and machine learning models to our core recommender systems and our DaVinci Personalization product.  This is an opportunity to work end-to-end on a large-scale machine-learning system that touches millions of customers, and a chance to continuously learn and help improve our solution as the field evolves.

​

​

Responsibilities:

​

• Generate insights into customer behavior and derive modeling ideas for improving our content recommender system
• Work with data engineers to define what additional customer data we might want to collect and help make it available in a format suitable for modeling purposes
• Create meaningful machine-learning features that improve our content recommender’s performance measured through offline metrics and online  a/b tests
• Build machine learning models and deploy them as part of our recommender system

​

​

Qualifications:

​

• Master’s degree or equivalent experience (2+ years)  in a relevant field or industry
• Solid understanding of machine learning fundamentals
• High comfort level in Python or other programming language
• Familiarity with an ML stack such as typical scientific Python libraries (pandas, numpy, sklearn, xgboost) or deep learning frameworks (we use Pytorch)
• Familiarity with data analysis through SQL or a big-data processing framework such as Spark
• Ability to collaborate with technical partners – you’ll be working closely with other teams to determine requirements for your work and to make design decisions that affect our stack
• The idea of writing  and deploying production code, and getting real-world feedback on your models excites you
• A desire to always be learning and contributing to a collaborative environment

​

​

The base pay range for this position is $160,000-180,000 USD/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

Strategic Account Directors at Movable Ink take a consultative approach to selling digital transformation personalization solutions to senior executives across many verticals. You will have the opportunity to develop custom and creative enterprise solutions that leverage the power of Movable Ink’s visual experience platform to tackle the challenges faced by Fortune 500 marketing leaders. As a Strategic Account Director you will be responsible for bringing on new business as well as working with existing clients to drive strategy and sophistication in an effort to fully embed Movable Ink technology into the client’s workflow. Strategic Account Directors will receive extensive training on the MEDDICC framework for enterprise solution selling, develop and manage senior executive relationships, and be a part of the fastest-growing personalization software company in the world. 

​

Responsibilities:

​

• Penetrate assigned accounts which includes new business, renewal, cross-sell and upsell; build and close a strong pipeline of opportunities
• Consult on personalized marketing best practices across various marketing channels, leveraging Movable Ink's strategies and playbooks for each channel and each vertical
• Work collaboratively with Movable Ink’s Client Experience, Partner Sales, and Solutions Consulting teams to ensure successful sales outcomes leading to happy clients
• Build long-term, strategic plans in collaboration with internal business partners to maximize clients' success with the Movable Ink platform while maximizing revenue for Movable Ink; understand C-level initiatives at strategic clients and how Movable Ink's solutions map to those objectives
• Forecast pipeline accurately, including expected close date, projected deal size, and projected deal probability
• Drive value through meetings and quarterly business reviews; safe future travel conditions permitting, ~25% travel

​

Qualifications:

​

• 5+ years of successful experience selling enterprise marketing solutions to CEOs, CMOs, VPs and Directors of Marketing
• Solid understanding of the digital marketing landscape
• Experience introducing new products to market
• Proven track record of closing large and high quality deals
• Technical aptitude and/or background in technology
• High performance selling in a specific geographic territory
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment
• Experience with strategic deal design
• Proven ability to sell collaboratively with multiple internal stakeholders and teams

​

The base pay range for this position is $140,000-$150,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As a Technical Product Support Specialist, Client Solutions you will be challenged with investigating and resolving complex customer issues escalated by our clients, Client Experience and Solutions teams.

​

Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and features to address common customer issues and gaps in product functionality. In effect you’ll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience.

​

This role would suit a UK-based Tech Support Specialist who can work a Sunday to Thursday schedule.

​

Responsibilities:

​

• Become a technical expert in Movable Ink’s Products and custom solutions
• Take ownership of client and internal support requests from initial contact to resolution including troubleshooting, determining root cause, and ensuring that the initiator understands the resolution
• Provide customer feedback to our Product and Engineering teams
• Write documentation, knowledge base articles, and tutorials to improve the customer experience of Movable Ink’s products and services

​

Qualifications:

​

• Demonstrated ability to solve technical problems
• Desire to educate others in Movable Ink’s Products and technical knowledge to reduce repeat support requests
• Basic experience with support tools such as Django, Kibana, Jenkins, Google Cloud Platform, Grafana, and AWS Cloud Watch or similar.
• Solid knowledge of web technologies/tools (Web Services, API’s, HTML/CSS, relational data, etc.)
• Experience with at least one of the languages that underpin the modern web (JavaScript, Python etc.)
• Solid knowledge of databases including SQL
• Solid understanding of browser debugging (XMLHttpRequests, analyzing page source, HAR captures, iFrame behavior, Meta tags, performance testing, etc)
• Solid understanding of cloud hosting platforms
• General knowledge of email marketing and ESP space

​

The base pay range for this position is £44,000-£50,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​