Client Experience Associate - Central
Movable Ink empowers marketers with scalable, omni-channel personalization through data activation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Movable Ink is one of the fastest-growing SaaS companies in the U.S. and has been recognized by Inc. Magazine’s “Best Workplaces” (2022-2019) and Built In NYC’s “Best Places to Work” (2023-2018), as well as Inc. 5000, Crain's Fast 50, and Deloitte's Technology Fast 500. Headquartered in New York City, Movable Ink and its nearly 600 employees serve its global client base from operations throughout North America, Central America, Europe, Australia, and Japan.
Job Description
The Client Experience Associate (CXA) will be an integral part of supporting our clients and their needs by working closely with the Director led Client Experience teams. The CXA will be proactive, technical, and should have a strong desire to manage their own book of business in the future.
Responsibilities of the Client Experience Associate:
- Learn the Movable Ink platform and email industry eco-system
- Support Client Experience Manager (CXM) on named accounts as backup contact
- Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution
- Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis
- Support in the creation and execution of powerpoint presentations for client Business Reviews and Status meetings
- Execute email mock-ups in Photoshop for client Business Reviews and Status meetings.
- Proactively manage schedule of client meetings and Business Reviews etc - including preparing swag and administrative and logistical elements
- Manage contact roles in Salesforce for all clients organizations
- Take minutes in client meetings
- Troubleshooting queries and QA campaign setups for clients
- Produce written documentation for custom projects
Qualifications:
- Ability to manage multiple deadlines and deliverables simultaneously
- Excellent oral and written communication skills
- Strong ability to work well with others
- Adaptability in a fast-changing environment
- Positive attitude
- Focuses on outcomes
- Self-Motivated
- Creative & entrepreneurial-minded
- Willing to try new things
- Coachability
- Desire to learn HTML/CSS/Javascript and Photoshop
The base pay range for this position is $60,000-$65,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
The Client Experience Associate (CXA) will be an integral part of supporting our clients and their needs by working closely with the Director led Client Experience teams. The CXA will be proactive, technical, and should have a strong desire to manage their own book of business in the future.
Responsibilities of the Client Experience Associate:
- Learn the Movable Ink platform and email industry eco-system
- Support Client Experience Manager (CXM) on named accounts as backup contact
- Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution
- Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis
- Support in the creation and execution of powerpoint presentations for client Business Reviews and Status meetings
- Execute email mock-ups in Photoshop for client Business Reviews and Status meetings.
- Proactively manage schedule of client meetings and Business Reviews etc - including preparing swag and administrative and logistical elements
- Manage contact roles in Salesforce for all clients organizations
- Take minutes in client meetings
- Troubleshooting queries and QA campaign setups for clients
- Produce written documentation for custom projects
Qualifications:
- Ability to manage multiple deadlines and deliverables simultaneously
- Excellent oral and written communication skills
- Strong ability to work well with others
- Adaptability in a fast-changing environment
- Positive attitude
- Focuses on outcomes
- Self-Motivated
- Creative & entrepreneurial-minded
- Willing to try new things
- Coachability
- Desire to learn HTML/CSS/Javascript and Photoshop
The base pay range for this position is $60,000-$65,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
