Hi, We're Movable Ink!

The Client Experience Manager (CXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a CXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.

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Responsibilities:

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• You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
• Act as the internal point of contact for updates on account health and escalating churn risks as needed
• Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
• Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
• Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
• Instill testing best practices to prove ROI value of Movable Ink
• Maintain a best in class retention rate and realize growth within your covered book of business
• Train and/or mentor other team members, as needed

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Qualifications:

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• 2+ years of Account Management, Client Services or Digital Marketing Experience
• Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
• Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
• Familiarity with HTML and CSS
• Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
• Experience presenting and influencing client audiences

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The base pay range for this position is $70,000-$85,000/year, which can include additional bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.

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Responsibilities:

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• Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines.
• Possess an understanding of client's business, program goals and objectives; implement quick and sophisticated use cases to ensure Movable Ink’s software drives measurable and scalable value
• Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship.
• Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
• Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
• Configure and thoroughly QA campaigns ahead of launches
• Partner closely with Sales and Implementation Architects throughout the Implementation period to convert clients to paid programs.

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Qualifications:

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• 2+ years of account, project, or implementation management experience required
• Experience with email service providers or email marketing company
• Ability to multitask, prioritize, and manage time efficiently
• Good communication skills and the ability to synthesize complex topics for multiple audiences
• Familiarity with the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
• Strong troubleshooting and problem-solving skills
• High level understanding of Email Marketing strategies
• Attention to detail and a strong commitment to quality
• Strong technical affinity, ability to quickly learn and use new technologies

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The base pay range for this position is $70,000-$85,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.

​

​

Responsibilities:

​

• Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines.
• Possess an understanding of client's business, program goals and objectives; implement quick and sophisticated use cases to ensure Movable Ink’s software drives measurable and scalable value
• Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship.
• Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
• Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
• Configure and thoroughly QA campaigns ahead of launches
• Partner closely with Sales and Implementation Architects throughout the Implementation period to convert clients to paid programs.

​

Qualifications:

​

• 2+ years of account, project, or implementation management experience required
• Experience with email service providers or email marketing company
• Ability to multitask, prioritize, and manage time efficiently
• Good communication skills and the ability to synthesize complex topics for multiple audiences
• Familiarity with the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
• Strong troubleshooting and problem-solving skills
• High level understanding of Email Marketing strategies
• Attention to detail and a strong commitment to quality
• Strong technical affinity, ability to quickly learn and use new technologies

​

The base pay range for this position is $70,000-$85,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.

​

​

Responsibilities:

​

• Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines.
• Possess an understanding of client's business, program goals and objectives; implement quick and sophisticated use cases to ensure Movable Ink’s software drives measurable and scalable value
• Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship.
• Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
• Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
• Configure and thoroughly QA campaigns ahead of launches
• Partner closely with Sales and Implementation Architects throughout the Implementation period to convert clients to paid programs.

​

Qualifications:

​

• 2+ years of account, project, or implementation management experience required
• Experience with email service providers or email marketing company
• Ability to multitask, prioritize, and manage time efficiently
• Good communication skills and the ability to synthesize complex topics for multiple audiences
• Familiarity with the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
• Strong troubleshooting and problem-solving skills
• High level understanding of Email Marketing strategies
• Attention to detail and a strong commitment to quality
• Strong technical affinity, ability to quickly learn and use new technologies

​

The base pay range for this position is $70,000-$85,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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As a Technical Support Specialist you will be challenged with investigating and resolving complex customer issues escalated by our clients, Client Experience and Solutions teams.  

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Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and features to address common customer issues and gaps in product functionality. In effect you’ll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience.

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This role requires either a Sunday to Thursday or Tuesday to Saturday schedule.

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Responsibilities:

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• Become a technical expert in Movable Ink’s Products and custom solutions
• Take ownership of client and internal support requests from initial contact to resolution including troubleshooting, determining root cause, and ensuring that the initiator understands the resolution
• Provide customer feedback to our Product and Engineering teams
• Write documentation, knowledge base articles, and tutorials to improve the customer experience of Movable Ink’s products and services
• Able to participate in on-call rotation approximately once per month

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Qualifications:

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• Demonstrated ability to solve technical problems
• Ability and willingness to work a shifted schedule, either Sunday to Thursday or Tuesday to Saturday
• Desire to educate others in Movable Ink’s Products and technical knowledge to reduce repeat support requests
• Basic experience with support tools such as Django, Kibana, Jenkins, Google Cloud Platform, Grafana, and AWS Cloud Watch or similar.
• Solid knowledge of web technologies/tools (Web Services, API’s, HTML/CSS, relational data, etc.)
• Experience with at least one of the languages that underpin the modern web (JavaScript, Python etc.)
• Solid knowledge of databases including SQL
• Solid understanding of browser debugging (XMLHttpRequests, analyzing page source, HAR captures, iFrame behavior, Meta tags, performance testing, etc)
• Solid understanding of cloud hosting platforms

The Lead Marketing Operations Analyst is a strategic role responsible for overseeing the operational infrastructure that supports the marketing organization. This individual will drive efficiency, enhance scalability, and optimize performance across marketing programs and processes. Initially an Individual Contributor role, the Lead Analyst will help establish the Marketing Operations function at Movable Ink in collaboration with various organizational stakeholders. 

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Key Responsibilities

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Marketing Operations Leadership:

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• In partnership with the Marketing Organization, develop and lead the creation and execution of the Marketing Operations roadmap in support of MI’s marketing strategy
• Collaborate with GTM teams (Marketing, Sales, CX) & Revenue Operations to provide the technology and operational expertise necessary to ensure MI’s marketing efforts have clear, measurable ROI

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Process Optimization:

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• Partner with MI’s Marketers to plan, execute, and measure campaigns. Create scalable processes to manage a growing amount of marketing activity
• Identify and address inefficiencies in MI’s current marketing flows; recommending new tools and processes to streamline operations
• Automate recurring tasks to improve team productivity and reduce errors

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Technology and Tools:

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• In partnership with Business systems & Revenue Operations (where appropriate), support the implementation, maintenance, and optimization of MI’s marketing technology stack (e.g., CRM integration(s), marketing automation platforms, analytics tools, etc)
• Act as the primary partner for MI’s Marketing organization in the evaluation of new technologies in support of MI’s business objectives
• Ensure MI’s marketing tools maintain levels of data integrity and security that meet the standards set by MI’s InfoSec organization

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Performance Measurement and Reporting:

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• In partnership with Data Analytics & Engineering, define KPIs, analyze performance, and deliver strategic insights on marketing effectiveness and ROI
• Build and maintain a robust lead scoring and routing engine to ensure prospects follow the ideal journey according to their needs
• Provide regular reports and dashboards to stakeholders, offering insights and recommendations for improvement
• Lead marketing attribution and forecasting efforts to support strategic planning

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Cross-functional Collaboration:

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• Serve as the primary analytical liaison between GTM leadership, Marketing leads, Business Operations and Finance
• Support the integration of Marketing efforts with Sales and Ops initiatives, driving collaboration between teams
• Foster strong relationships with external vendors and partners to enhance operational capabilities

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Preferred Qualifications

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• 7+ years experience in marketing operations, supporting the execution of multi-channel marketing campaigns in a B2B environment
• Strong understanding of Marketing Data & Analytics best practices, particularly with operational data pipelines and flows, and leveraging data to drive campaign segmentation and journey orchestration & decisioning
• Expert knowledge of Marketing & Revenue systems including Marketo (required), SFDC, Cognism, etc
• Experience with SQL, ETL/Data Pipelines, Excel, and BI tools
• Knowledge of HTML and CSS coding and technical workflows related to email templating and landing page creation; Strong experience creating complex and dynamic email campaigns with personalization and dynamic content.
• Expertise in implementing modern B2B demand gen strategies including ABM and Signal-based selling
• Strong collaboration skills, comfortable leading and collaborating in dynamic environments and driving cross-functional alignment

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The base pay range for this position is $145,000-$170,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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The Senior Client Experience Manager (SCXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a SCXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.

​

Responsibilities:

​

• You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
• Act as the internal point of contact for updates on account health and escalating churn risks as needed
• Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
• Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
• Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
• Instill testing best practices to prove ROI value of Movable Ink
• Maintain a best in class retention rate and realize growth within your covered book of business
• Train and/or mentor other team members, as needed

​

Qualifications:

​

• 3+ years of Account Management, Client Services or Digital Marketing Experience
• Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
• Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
• Familiarity with HTML and CSS
• Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
• Experience presenting and influencing client audiences that are Director-level and above with demonstrated ability to renew relationships for consecutive years

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The base pay range for this position is $85,000-$100,000/year, which can include additional on-target bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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Movable Ink is hiring an Associate IT Support Specialist based out of our Toronto office to support our growing global population of 600 employees.  To succeed in this role, customer service will be second nature to you and you’ll use your positive attitude to enable productivity in all forms.  This role is a hands-on opportunity to make a real impact across the organization, as we scale the IT Department to support the increasing demands of a growing SaaS company.  This is a great opportunity for an IT tech to take ownership of IT support in Canada, while continuing to learn a lot about Corporate IT in a fun, fast paced environment.

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Responsibilities:

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• Serve as the first point of contact for a global organization seeking technical assistance, providing personable technical support for both hardware and software issues
• Follow and execute all IT Policies and Processes
• Configure, deploy, and support all macOS and Windows hardware and software according to Movable Ink processes and procedures
• Support company-wide SaaS application end user access
• Execute the Onboarding process and create great employee onboarding experiences for all new hires; execute offboarding processes
• Maintain AV setups in all Conference Rooms, as well as the All Hands space
• Troubleshoot and maintain multifunction printers
• Track work in our IT ticketing system
• Maintain inventory of current Movable Ink hardware and software assets
• Support and assist implementation of various IT related projects

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Qualifications:

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• At least 1+ years of recent IT experience with demonstrated technical skills and troubleshooting in: macOS and Windows 11, printers, and software applications
• Knowledge of Okta, Google Workspace, Jamf Pro, Zoom, VoIP phone systems and ticketing systems
• Comfortable supporting office moves
• Experience supporting various AV setups i.e. Live Town Halls, conference room setup, etc.
• Can demonstrate confidentiality and discretion where required
• Ability to learn and absorb new concepts quickly
• Customer Service mindset with strong verbal and written communications skills, is resilient under pressure, and has a friendly, patient approach
• Able to commit to 2-3 days per week in the Toronto office

Are you ready to lead the engineering efforts that will extend Movable Ink's AI-powered decisioning capabilities into SMS, push notifications, in-app messaging, and social media channels? This role is at the forefront of building the future of omnichannel marketing, empowering brands to deliver intelligent, personalized campaigns across multiple platforms. As the leader of this team, you’ll shape cutting-edge solutions, collaborate with cross-functional teams, and build systems that make a real impact—all while working with some of the most talented engineers in the industry.

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Responsibilities:

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• Oversee the extension of email content library and campaign workflows to support additional channels like SMS/MMS/RCS, push notifications, in-app messaging, and social media
• Extend AI-/ML-based content decisioning, send time optimization, and frequency management across all supported channels
• Modify and expand in-platform analytics and instrumentation to accommodate omnichannel marketing, providing customers with unified, actionable insights across all messaging channels
• Lead the recruitment, development, and mentorship of an engineering team capable of executing on these objectives
• Ensure the platform continues to meet high standards of scalability, performance, and reliability
• Mentor and guide the engineering team, fostering growth in technical expertise and aligning team goals with high-impact projects; collaborate with other managers and teams to align efforts

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Qualifications:

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• Lead, motivate, and mentor a team; balance high expectations with support and empathy
• Effectively lead team meetings and presentations that showcase deliverables to the organization
• Identify and resolve problems quickly and adept at identifying root causes and troubleshooting data accuracy
• Exemplary software development practices; clear, readable, and obvious code using language-specific idiomatic patterns, thoughtful code reviews, and appropriately thorough testing
• Strong technical skills in web application development (we use Python Django, GraphQL, React/TypeScript) and building scalable, user-friendly interfaces, interface design and inter-service communication (Protocol Buffers and gRPC), cloud platforms (Google Cloud Platform), containerization (Kubernetes), deployment practices, and mobile application development frameworks (React Native, Flutter, or native iOS/Android).
• Navigate and resolve disputes within the team and possess other negotiation and conflict resolution skills
• Be adaptable and focus on iterative improvement–both in product and process–to help the team stay responsive to new requirements
• Collaborate well with various teams, including shared execution with other product and engineering teams, as well on new product delivery with cross-functional teams (Product Enablement, Solutions, and Client Experience)

As one of our Senior Site Reliability Engineers, you will be 100% hands on with both infrastructure and software development.  We operate a multi-region, active-active content serving platform that serves upwards of 8 Billion requests daily with a mixture of ingenuity, attention to detail, off the shelf components, and custom software.  Come and help us scale to 16 Billion requests per day and beyond.

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Responsibilities:

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• Improve the tooling and automation of our infrastructure to minimize manual work, increase performance, and decrease the frequency and severity of incidents
• Build, maintain, and support core applications
• Build and operate our core internal observability platform
• Monitor our systems for capacity, performance, and troubleshooting issues
• Partner with the rest of the SRE team and our service engineering teams to ensure smooth, continued delivery of our service to clients

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Qualifications:

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• Experience in Site Reliability or Software Engineering, building and maintaining scalable, resilient services.
• Building the tooling and automation to manage those services, as well as investigating system and application metrics to diagnose and resolve performance issues.
• 4+ years experience as an SRE or Software Engineer, with a focus on Cloud platforms. We use AWS.
• Experience building and operating large scale observability platforms.  We use Prometheus, Thanos, Loki and Tempo.
• Experience and willingness to operate in an on-call environment, evaluating and improving monitoring and alerting systems, and developing run books to investigate and debug issues.  Every member of the SRE team does a week long on-call rotation every 5 to 6 weeks.
• Strong experience with infrastructure as code tools. We use Terraform and Chef.
• Strong experience with operating Kubernetes and running workloads on it.  We use EKS.
• Familiarity with one or more high level programming languages and a willingness to learn. We use NodeJS, Golang, Ruby, Python, Bash and Shell scripting.
• Linux experience (Ubuntu/Debian)

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The base pay range for this position is $190,000 - $210,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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As one of our Senior Site Reliability Engineers, you will be 100% hands on with both infrastructure and software development.  We operate a multi-region, active-active content serving platform that serves upwards of 8 Billion requests daily with a mixture of ingenuity, attention to detail, off the shelf components, and custom software.  Come and help us scale to 16 Billion requests per day and beyond.

​

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Responsibilities:

​

• Improve the tooling and automation of our infrastructure to minimize manual work, increase performance, and decrease the frequency and severity of incidents
• Build, maintain, and support core applications
• Build and operate our core internal observability platform
• Monitor our systems for capacity, performance, and troubleshooting issues
• Partner with the rest of the SRE team and our service engineering teams to ensure smooth, continued delivery of our service to clients

​

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Qualifications:

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• Experience in Site Reliability or Software Engineering, building and maintaining scalable, resilient services.
• Building the tooling and automation to manage those services, as well as investigating system and application metrics to diagnose and resolve performance issues.
• 4+ years experience as an SRE or Software Engineer, with a focus on Cloud platforms. We use AWS.
• Experience building and operating large scale observability platforms.  We use Prometheus, Thanos, Loki and Tempo.
• Experience and willingness to operate in an on-call environment, evaluating and improving monitoring and alerting systems, and developing run books to investigate and debug issues.  Every member of the SRE team does a week long on-call rotation every 5 to 6 weeks.
• Strong experience with infrastructure as code tools. We use Terraform and Chef.
• Strong experience with operating Kubernetes and running workloads on it.  We use EKS.
• Familiarity with one or more high level programming languages and a willingness to learn. We use NodeJS, Golang, Ruby, Python, Bash and Shell scripting.
• Linux experience (Ubuntu/Debian)

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The base pay range for this position is $190,000 - $210,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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The Executive Coordinator will provide administrative, coordination, and project-based support to the senior leaders of Movable Ink’s Go-to-Market team, including Sales, Client Experience, Strategy, and Marketing. The person in this role will thrive by building strong relationships across the entire company, and use their in-depth knowledge of each team’s complementary priorities to execute on relevant tasks and initiatives. Responsibilities will evolve regularly, and include significant cross-functional partnership across the business and at all levels. The ideal candidate is flexible, has excellent communication skills and is comfortable navigating in a high-growth, entrepreneurial environment and engaging with executive leadership. This role is based in our NYC HQ and will need to be in the office 2-3 days per week.

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Responsibilities:

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• Complete relevant administrative tasks for Go-to-Market leaders (e.g. calendar management, travel booking, expense reimbursement, etc.)
• Act as point of contact between Go-to-Market leaders and internal and external colleagues
• Coordinate and execute recurring virtual GTM events, e.g. quarterly business reviews, etc.
• Coordinate and execute recurring & ad hoc in-person GTM onsites/offsites
• Coordinate and execute annual President’s Club event
• Develop understanding of current Go-to-Market tools, systems, and processes, in order to produce reports and presentations, as well as identify areas for improvement
• Develop a 360-degree view of the organization, be able to connect the dots between initiatives, and become proficient with systems relevant to the Go-to-Market team
• Identify, develop, and execute new Go-to-Market initiatives
• Effectively prioritize their own time and the time of their executives, balancing tactical and strategic efforts appropriately
• Track all tasks and initiatives via collaboration tools (e.g. Asana) to ensure effective prioritization

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Qualifications:

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• Comfortable working in-office (New York City) multiple days per week.
• Go to Market events (e.g. Sales Kickoff, President’s Club) will require in-person coordination and domestic + international travel.
• Comfortable with handling correspondence outside of standard working hours (e.g. evenings and weekends), responding to internal and external communications in a timely manner.
• Varied work experience, including but not limited to: tech, marketing, customer service, non-profit, arts, and/or education
• Adherence to deadlines, ability to define priorities, and attention to detail
• Effective and flexible communicator, in writing and in person - able to communicate with peers, executives, external clients and vendors with the appropriate tone and urgency for the situation
• Emotional intelligence, discretion, flexible work style, excellent diplomatic skills across all levels of the organization with the ability to inspire others to achieve a common objective
• Able to effectively prioritize and balance tactical efforts with strategic ones
• Familiarity with basic slide design (Google Slides and/or PowerPoint)
• Experience with coordination and/or project management; event/production management experience a plus
• Proficiency with Google Suite a plus

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The base pay range for this position is $105,000-$120,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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The Program Manager oversees interrelated projects that work together for a common outcome. They may personally manage some or all of the projects within a program, or may oversee the work of others who are managing projects to ensure that projects are progressing as expected and producing the expected outcomes. This role will have a huge impact on some of the most important work happening at Movable Ink today - you will get to join a small and mighty PMO team that affects the business in a big way!

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Responsibilities:

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• Partner with the Head of PMO to accurately scope programs and subsequent initiatives within program purview, including resourcing needs, timelines, and project deliverables
• Execute projects and programs as required, navigating all aspects of program oversight along the way
• Lead and contribute to the development of company programs to achieve goals and mitigate risk in creative and effective ways
• Quickly build strong stakeholder relationships, navigating complex and evolving business priorities to achieve program outcomes
• Lead project prioritization by ensuring project value and costs are understood, developing a recommendation based on their own understanding of program goals, and presenting to the appropriate decision makers
• Navigate cross-functional obstacles, risks, and timelines with expert-level acumen, proactively identifying and overcoming potential blockers
• Troubleshoot, flex, and adjust to the changing needs and initiatives prioritized by the business
• Propose and enact process improvements, both within the PMO organization and within the business

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Qualifications:

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• 10+ years total work experience
• 6+ years experience in a formal project management position
• Expert level ability to work with stakeholders across teams, with different interests, and of different seniority levels
• Excellent communication skills, with a proven ability to synthesize complex information
• Project Management certification preferred
• Desire to continue project management education and coursework required

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The base pay range for this position is $150,000-$170,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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The Deal Desk team’s primary objective is to ensure that complex, high-value deals make their way through internal processes with cross-functional alignment with a focus on achieving the company’s objectives. As a key member, you will help shape negotiation strategies for complex deals and become a trusted advisor to the sales team. If you are a highly motivated individual who thrives in a fast-paced environment and is not afraid to take initiative, this is the right role for you.

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Responsibilities:

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• Manage non-standard deals through the review process to assess risk, ensure quality assurance, business, and operational compliance
• Collaborate with various teams such as sales, legal, and finance to facilitate deal execution and resolve any issues or conflicts that may arise during the process
• Maintain commercial details in Salesforce and help standardize custom terms across regions, products and channels to enable predictable outcomes
• Serve as a trusted advisor by providing guidance and insights to the sales team on optimal deal structure and pricing
• Assist in streamlining key operational workflows to support efficient and sustainable growth
• Drive improvements in reporting and dashboards to measure outcomes and track key metrics
• Provide ongoing support in documenting our processes as well as best practices and lessons learned in deal strategy
• Foster a high-performing team environment by proactively seeking out opportunities for personal and team development

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Qualifications:

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• 3+ years of experience in a relevant field (e.g. sales operations, revenue operations, order management, or deal strategy, tech/SaaS background a plus)
• Proficiency in Salesforce (CPQ a plus), Excel, and Google Sheets
• Ability to build relationships and trust with internal stakeholders at all levels across all functions
• Project management and risk assessment abilities
• Operates with minimal supervision and high discretion
• Organizational and analytical skills
• Out of the box thinker and ability to think creatively to solve problems

​

The base pay range for this position is $80,000-$90,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.

​

​

Responsibilities:

​

• Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines.
• Possess an understanding of client's business, program goals and objectives; implement quick and sophisticated use cases to ensure Movable Ink’s software drives measurable and scalable value
• Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship.
• Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
• Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
• Configure and thoroughly QA campaigns ahead of launches
• Partner closely with Sales and Implementation Architects throughout the Implementation period to convert clients to paid programs.

​

Qualifications:

​

• 2+ years of account, project, or implementation management experience required
• Experience with email service providers or email marketing company
• Ability to multitask, prioritize, and manage time efficiently
• Good communication skills and the ability to synthesize complex topics for multiple audiences
• Familiarity with the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
• Strong troubleshooting and problem-solving skills
• High level understanding of Email Marketing strategies
• Attention to detail and a strong commitment to quality
• Strong technical affinity, ability to quickly learn and use new technologies

​

The base pay range for this position is $70,000-$85,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

Movable Ink is seeking it’s next Director, Learning and Development. In this role you’ll be responsible for building the overall learning strategy for the entire organization. You’ll identify our opportunities, build custom solutions, and leverage internal and external resources to deliver continuous learning and upskilling  for a variety of populations ranging from entry level employees to senior executives. You’ll work cross-functionally across the People Team to integrate these solutions into all elements of the employee lifecycle. This is a role perfect for a builder who likes to make a big impact and wants to shape a learning legacy at MI. This role reports directly to the SVP, Head of People and sits on the People Leadership Team. 

​

​

Responsibilities:

​

• Build, maintain and constantly improve the end to end Learning and Development Strategy for all Levels of the Organization
• Design, build and facilitate content (solutions, offerings, trainings) for a variety of audiences
• Launch a Leadership Framework company wide and integrate into offerings and existing processes
• Oversee all compliance related trainings (Security, Anti Bribery, Respectful Workplace)
• Lead the L&D Technology strategy and leverage user friendly data driven solutions that augment development
• Co-lead/Support the creation/execution of  all HR related trainings (performance management trainings, performance management, process etc)
• Oversee the onboarding experience ,onboarding education and integrate with other teams to ensure best in class onboarding experience for all employees
• Advise on and partner on key talent moments: succession planning, performance management, talent planning

​

Qualifications:

​

• 7+ years experience working in Learning and Development, 2+ Years leading an in-house L&D function
• Experience managing others in the Learning and Development space preferred but not required
• Experience leveraging multiple LMS and Learning technologies
• Experience partnering closely and advising all levels of the organization, from individuals to senior level executives including C-suite
• L&D in-house experience working with technology, media, marketing or tech adjacent industries strongly preferred.
• Experience collaborating with HR COEs, managers, and leaders across a 300+ person multi-national organization
• Experience designing a company-wide L&D strategy including course development through execution

​

The base pay range for this position is $180,000-$210,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

 The Director of Go-To-Market Enablement will be responsible for leading the development and execution of enablement strategies that empower our Sales, Outbound, and Customer Experience  teams. This role is crucial to ensuring that our GTM teams have the skills, knowledge, tools, and resources they need to succeed. This role will oversee new hire training and onboarding,  continuous enablement against role-based competency models, and enablement related to large-scale changes or initiatives that impact the GTM organizations.

​

​

Responsibilities:

​

• Team and Functional  Leadership

+ Manage the GTM enablement team  to ensure we are highly responsive to the needs of the organization, increase team velocity and output, and manage workloads and workflows in a structured and scalable manner

+ Set the 2-quarter roadmap and plan for the GTM enablement team

​

• New Hire Onboarding & Enablement:

+ Design, implement, and refine a comprehensive onboarding program for new hires across Sales, Outbound, and Customer Experience teams.

+ Provide hands-on coaching and feedback to ensure a seamless onboarding experience and accelerate ramp-up times.

​

• Ongoing Enablement:

+ Develop and maintain ongoing enablement programs for existing team members, with a focus on key role-based competencies for Sales, Outbounders, and Customer Experience teams.

+ Lead the creation of training programs and resources that equip teams with the knowledge and skills needed to effectively sell, service and support our products and services.

+ Lead enablement efforts related to large-scale organizational or strategic changes, ensuring smooth transitions for the GTM teams.

​

• Content Development & Management:

+ Work closely with subject matter experts (SMEs) across the business  to create and curate enablement content, including training materials, product demos, playbooks, and sales scripts.

+ Ensure content is consistently updated and relevant to support both short-term and long-term objectives of the GTM teams.

​

• Measurement & Continuous Improvement:

+ Define success metrics and KPIs for enablement programs and track the effectiveness of training and development initiatives.

+ Continuously evaluate enablement efforts, gather feedback from stakeholders, and iterate on programs to improve learning outcomes and performance results.

​

​

Qualifications:

​

• 8+ years of experience in an enablement roles supporting GTM functions, preferably in a SaaS or technology environment
• 2+ years in a leadership position, with a history of successful training and enablement sessions
• Expertise in instructional and curriculum design frameworks and best practices
• Proven track record of developing and executing successful onboarding and enablement programs across Sales, Outbound, and Customer Experience teams.
• Expertise in how to measure enablement outcomes and influence business results through enablement activities
• Deep  knowledge of Sales, Marketing, CX and/or Solutions strategies, processes, workflows and best practices
• Excellent communication, presentation, and training skills, with the ability to engage and motivate teams at all levels.
• Strong project management skills, with the ability to manage multiple initiatives simultaneously and deliver results under tight deadlines.
• Familiarity with GTM tools and technologies,  including Salesforce.com, ZenDesk, Gong, Highspot and similar tools
• A collaborative and team-oriented mindset
• High attention to detail and task prioritization skills
• Self-driven and proactive work approach

​

The base pay range for this position is $180,000-$200,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As a Lead Product Manager on our Studio team you will bring the customer point of view to everything, so we build and deliver new solutions that our customers love. You will help drive innovation and define the future of our Studio product. You’ll be joining a growing team at an exciting time at Movable Ink. 

​

In this role you will be the leader who brings out new web personalization offering to market through our Tactics platform. You will help marketers bring new ideas to market quickly, test and optimize to drive business results. You will collaborate across product, engineering, design to create a product roadmap that delights customers and grows our business. 

​

Responsibilities:

​

• Bring the customer POV to everything we do in Engineering, Product and Design
• Work directly with customers to understand needs and opportunities
• Own the vision and product strategy for web personalization
• Work directly with customers in Early Access programs to drive iteration and GA launch
• Create a high value roadmap with your partners in engineering and design that aligns with our business goals and helps us achieve our product vision
• Write use cases and user stories to build a shared understanding around user needs and the definition of success
• Prioritize upcoming sprints, features, and enhancements in the backlog
• Inform decisions with qualitative and quantitative data
• Define & track key performance indicators (KPIs) to measure & continually iterate features & functionality
• Lead cross-functional sessions to assess product adoption, success and iteration
• Identify and solve problems across teams and disciplines by partnering with other product managers, Program Management, and GTM teams

​

Qualifications:

​

• 8+ years experience in B2B Product Management
• Prior experience in marketing technology
• Ability to communicate with technical and non-technical audiences
• Expertise in product discovery techniques with demonstrated success executing with engineering and design teams
• Ability to manage a strategic backlog while working with customers directly
• Can confidently demo product and manage conversations with customers and stakeholders
• Demonstrated ability to drive through complexity to achieve results

​

The base pay range for this position is $180,000-$200,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

We are seeking a creative and strategic Director, Event Marketing with 10+ years of experience in event marketing to join our dynamic and wildly talented Growth Marketing team. This role is responsible for overseeing all aspects of our event marketing strategy, including field events, third-party sponsorships, large-scale hosted events including our bi-annual flagship event, Think Summit, as well as our customer marketing efforts. The ideal candidate will bring a strong attention to detail, but also possess the ability to delegate effectively and focus on high-level strategy, partnerships, and delivering immersive brand experiences.

​

You will lead a team of experienced marketers, serve as the main point of contact for various go-to-market teams, and act as a key member of the Growth Marketing leadership team. Responsible for a large cross-section of pipeline, you will bring a data-first approach to strategy development and performance reporting. You are willing to work in the NYC headquarters 2+ days a week 

​

Responsibilities:

​

• Lead and Oversee Event Marketing: Manage all aspects of events marketing, including large-scale hosted events in NYC and London (500-1000 attendees), field events, and third-party conferences. Ensure seamless event execution, from strategic planning to on-site delivery
• Team Leadership & Management: Oversee a team of 6 event marketers and two agencies. Provide guidance, mentorship, and strategic direction while empowering the team to take ownership of day-to-day operations. Ability to work from the NYC headquarters 2+ days a week
• Collaboration with Sales & Executive Leadership: Work closely with senior sales leadership and the executive team to align marketing efforts with broader business goals, ensuring that event marketing initiatives directly support our most important go-to-market initiatives
• Pipeline Generation: Events are one of the largest pipeline-driving areas at Movable Ink and this role will be directly responsible for generating, accelerating, and reporting on events-sourced pipeline
• Partner & Vendor Management: Build and maintain strong relationships with key partners and vendors to create immersive and unique brand experiences that stand out in the industry.
• Creative Brand Experiences: Spearhead innovative, out-of-the-box strategies for events and experiences. Creativity is a key element in everything you do, ensuring each event and interaction is memorable and impactful
• Budgeting and Analytics: Manage budgets for events and customer marketing programs, ensuring ROI through data-driven decision-making. Regularly report on metrics and performance, using Salesforce and other analytics tools to measure success and refine strategies
• Event Management Tools & Software Expertise: Utilize Bizzabo for event management, Salesforce for tracking pipeline contributions, and other tools to streamline processes and reporting.

​

Qualifications:

​

• 10+ years of experience in events marketing and customer marketing, ideally within a B2B SaaS environment
• Proven track record of managing global, large-scale events
• Experience creating brand identities
• Highly detail-oriented with the ability to delegate and focus on strategic-level activities
• Strong leadership skills with experience managing a team of marketing professionals
• Exceptional creativity and a passion for delivering immersive and unique brand experiences
• Proficiency in event management software, Salesforce, Marketo, and pipeline reporting
• Excellent interpersonal and communication skills, with the ability to work effectively with senior sales and executive teams
• Strong budget management and analytical skills, with experience using data to drive decisions.
• Willingness and ability to travel; ability to come to our NYC HQ 2+ days per week
• Familiarity with the companies in Movable Ink’s partner ecosystem is a plus

​

The base pay range for this position is $180,000-$205,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As a Technical Support Specialist you will be challenged with investigating and resolving complex customer issues escalated by our clients, Client Experience and Solutions teams.  

​

Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and features to address common customer issues and gaps in product functionality. In effect you’ll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience.

​

​

This role requires either a Sunday to Thursday or Tuesday to Saturday schedule.

​

​

Responsibilities:

​

• Become a technical expert in Movable Ink’s Products and custom solutions
• Take ownership of client and internal support requests from initial contact to resolution including troubleshooting, determining root cause, and ensuring that the initiator understands the resolution
• Provide customer feedback to our Product and Engineering teams
• Write documentation, knowledge base articles, and tutorials to improve the customer experience of Movable Ink’s products and services
• Able to participate in on-call rotation approximately once per month

​

​

Qualifications:

​

• Demonstrated ability to solve technical problems
• Ability and willingness to work a shifted schedule, either Sunday to Thursday or Tuesday to Saturday
• Desire to educate others in Movable Ink’s Products and technical knowledge to reduce repeat support requests
• Basic experience with support tools such as Django, Kibana, Jenkins, Google Cloud Platform, Grafana, and AWS Cloud Watch or similar.
• Solid knowledge of web technologies/tools (Web Services, API’s, HTML/CSS, relational data, etc.)
• Experience with at least one of the languages that underpin the modern web (JavaScript, Python etc.)
• Solid knowledge of databases including SQL
• Solid understanding of browser debugging (XMLHttpRequests, analyzing page source, HAR captures, iFrame behavior, Meta tags, performance testing, etc)
• Solid understanding of cloud hosting platforms

Account Executives at Movable Ink take a consultative approach to selling digital transformation personalisation solutions to innovative senior executives across retail, financial services, travel, hospitality, telecom, media, and entertainment. You will have an opportunity to develop custom and creative enterprise solutions that leverage the power of Movable Ink's visual experience platform to combat the challenges faced by Fortune 1000 marketing leaders now and in the next decade. Senior Account Executives will receive extensive training on the MEDDIC (Metrics, Economic buyer, Decision criteria, Decision process, Identify pain, and Champion) framework for enterprise solution selling, develop and manage senior executive relationships, and be a part of the fastest-growing personalisation software company in the world.

​

Responsibilities:

​

• Penetrate assigned accounts which includes new business, renewal, cross-sell and upsell; build and close a strong pipeline of opportunities
• Consult on personalised marketing best practices across various marketing channels, leveraging Movable Ink's strategies and playbooks for each channel and each vertical
• Work collaboratively with Movable Ink’s Client Experience, Partner Sales, and Solutions Consulting teams to ensure successful sales outcomes leading to happy clients
• Build long-term, strategic plans in collaboration with internal business partners to maximise clients' success with the Movable Ink platform while maximising revenue for Movable Ink; understand C-level initiatives at strategic clients and how Movable Ink's solutions map to those objectives
• Forecast pipeline accurately, including expected close date, projected deal size, and projected deal probability
• Drive value through meetings and quarterly business reviews

​

Qualifications:

​

• 2+ years of successful experience selling Mid-Market marketing solutions to CEOs, CMOs, VPs and Directors of Marketing
• Technical aptitude and/or background in technology
• Proven track record of closing Strategic and solution-oriented deals
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment
• Experience with strategic deal design
• Experience introducing new products to market
• Proven ability to sell collaboratively with multiple internal stakeholders and teams
• Knowledge of Movable Ink and/or Email Marketing is a plus

As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.

​

​

Responsibilities:

​

• Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines
• Possess an understanding of client's business, program goals and objectives; implement quick and sophisticated use cases to ensure Movable Ink’s software drives measurable and scalable value
• Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship
• Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward
• Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
• Configure and thoroughly QA campaigns ahead of launches
• Partner closely with Sales and Implementation Architects throughout the Implementation period to convert clients to paid programs

​

​

Qualifications:

​

• 3+ years of account, project, or implementation management experience required
• Experience with email service providers,email marketing or marketing technology
• Ability to multitask, prioritize, and manage time efficiently
• Good communication skills and the ability to synthesize complex topics for multiple audiences
• Familiarity with the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
• Strong troubleshooting and problem-solving skills
• High level understanding of Email Marketing strategies
• Attention to detail and a strong commitment to quality
• Strong technical affinity, ability to quickly learn and use new technologies

Senior Account Executives, Commercial at Movable Ink take a consultative, value-based approach to selling while they build revenue-generating relationships with digital marketing leaders. Our Senior Account Executives sell our innovative technology to senior executives in the Retail/eCommerce, Financial Services, Travel, and Entertainment verticals, and have the opportunity to experience the thrill of the win, enjoy high earnings and thrive in a fast-paced, start-up environment.

​

 Responsibilities:

​

• Penetrating assigned accounts through effective territory planning; building and closing a strong pipeline of net new logo opportunities across verticals.
• Working as a trusted advisor to deeply understand prospective and current client’s challenges and mapping Movable Ink solutions to help them achieve both digital marketing and broader company goals.
• Collaborate with Movable Ink’s customer success organization to optimize client value and drive upsell, cross-sell and renewals.
• Develop a sophisticated knowledge of the Movable Ink platform, partner network, and digital marketing landscape.

​

Basic Qualifications:

​

• 3+ years of successful experience selling SaaS marketing solutions to CEOs, CMOs, VPs and Directors of Marketing
• Technical aptitude and/or background in technology
• Solid understanding of the digital marketing landscape
• High performance in selling in a large geographic territory
• Proven track record of closing high quality deals
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment
• Exceptional organizational, presentation, and communication skills – both verbal and written
• Knowledge of Movable Ink and/or Email Marketing is a plus

​

The base pay range for this position is $82,500/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As Senior Distributed Systems Engineer (Machine Learning), you will play an instrumental role in advancing the services and systems comprising our Machine Learning Platform. Your technical skills will be leveraged to drive the development and deployment of high quality, scalable AI solutions. This is an opportunity to work end-to-end on a large-scale machine-learning system that touches millions of customers, and a chance to continuously learn and help improve our solution as the field evolves.

​

This role will be reporting to the Director of Engineering (AI).

​

Responsibilities

​

• Develop scalable, highly available, and fault tolerant services powering our Machine Learning platform according to industry standards for performance, monitoring, orchestration, and testing.
• Design, deploy, and maintain Machine Learning services such as a feature store, experimentation platform, model endpoint management/blue-green deployment, vector databases, etc.
• Collaborate with product and engineering stakeholders to empathetically understand and define requirements for complex systems, and develop complex projects from conception into rigorous technical specifications with a clear path to production.
• Minimize risk across platform/system deployments, features, and processes.
• Foster close collaboration with AI research teams to ensure that their innovations are effectively integrated into the product development process.
• Build systems that deliver measurable and tangible business value.

​

Requirements

​

• 4+ years software engineering experience
• Experience architecting, building, and maintaining production distributed systems at scale
• Exemplary software engineering skills (design, unit testing, git, code review, CI/CD)
• Proficiency with Python
• Experience with large-scale data processing frameworks (we use SQL, PySpark, Kafka)
• Experience with cloud computing platforms (we use Google Cloud Platform (GCP))
• Experience with modern cloud technologies (we use Kubernetes, Terraform, etc)
• Experience implementing performant microservices (we use gRPC)
• Proficient in database management, including designing database schema, crafting efficient queries, performing basic DBA tasks, and knowledgeable regarding common databases relevant to Python development
• Enjoys collaborating with AI researchers, product managers, and other engineering teams
• A desire to always be learning and contributing to a collaborative environment

As Senior Distributed Systems Engineer (Machine Learning), you will play an instrumental role in advancing the services and systems comprising our Machine Learning Platform. Your technical skills will be leveraged to drive the development and deployment of high quality, scalable AI solutions. This is an opportunity to work end-to-end on a large-scale machine-learning system that touches millions of customers, and a chance to continuously learn and help improve our solution as the field evolves.

​

This role will be reporting to the Director of Engineering (AI).

​

Responsibilities

​

• Develop scalable, highly available, and fault tolerant services powering our Machine Learning platform according to industry standards for performance, monitoring, orchestration, and testing.
• Design, deploy, and maintain Machine Learning services such as a feature store, experimentation platform, model endpoint management/blue-green deployment, vector databases, etc.
• Collaborate with product and engineering stakeholders to empathetically understand and define requirements for complex systems, and develop complex projects from conception into rigorous technical specifications with a clear path to production.
• Minimize risk across platform/system deployments, features, and processes.
• Foster close collaboration with AI research teams to ensure that their innovations are effectively integrated into the product development process.
• Build systems that deliver measurable and tangible business value.

​

Requirements

​

• 4+ years software engineering experience
• Experience architecting, building, and maintaining production distributed systems at scale
• Exemplary software engineering skills (design, unit testing, git, code review, CI/CD)
• Proficiency with Python
• Experience with large-scale data processing frameworks (we use SQL, PySpark, Kafka)
• Experience with cloud computing platforms (we use Google Cloud Platform (GCP))
• Experience with modern cloud technologies (we use Kubernetes, Terraform, etc)
• Experience implementing performant microservices (we use gRPC)
• Proficient in database management, including designing database schema, crafting efficient queries, performing basic DBA tasks, and knowledgeable regarding common databases relevant to Python development
• Enjoys collaborating with AI researchers, product managers, and other engineering teams
• A desire to always be learning and contributing to a collaborative environment

​

​

​

Account Executives at Movable Ink take a consultative, value-based approach to selling while they build revenue-generating relationships with digital marketing leaders. Our Account Executives sell our innovative technology to senior executives in the Retail/eCommerce, Financial Services, Travel, and Entertainment verticals, and have the opportunity to experience the thrill of the win, enjoy high earnings and thrive in a fast-paced, start-up environment.

​

Responsibilities:

​

• Penetrating assigned accounts through effective territory planning; building and closing a strong pipeline of net new logo opportunities across verticals.
• Working as a trusted advisor to deeply understand prospective and current client’s challenges and mapping Movable Ink solutions to help them achieve both digital marketing and broader company goals.
• Collaborate with Movable Ink’s customer success organization to optimize client value and drive upsell, cross-sell and renewals.
• Develop a sophisticated knowledge of the Movable Ink platform, partner network, and digital marketing landscape.

​

Basic Qualifications:

​

• 2+ years of successful experience selling SaaS marketing solutions to CEOs, CMOs, VPs and Directors of Marketing
• Technical aptitude and/or background in technology
• Solid understanding of the digital marketing landscape
• High performance in selling in a large geographic territory
• Proven track record of closing high quality deals
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment
• Exceptional organizational, presentation, and communication skills – both verbal and written
• Knowledge of Movable Ink and/or Email Marketing is a plus

​

The base pay range for this position is $67,500/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As a Personalization Producer L3 you will work on marketing campaigns for some of the world’s best known brands. You will use Movable Ink’s Visual Experience Platform to deliver unique, personalized visual experiences for our clients’ marketing campaigns across email, web and other channels. You will manage a growing portfolio of client campaigns, responsible for all stages of a campaign build from brief through to final asset delivery.

​

Responsibilities:

​

• Develop a deep understanding of our Visual Experience platform
• Build dynamic content using the apps in our platform based on detailed client briefs using HTML/CSS/Javascript
• Reply to campaign requests from clients and manage campaign builds using our ticketing system
• Test each build to make sure it meets all the requirements (zero errors)
• Track your time for each build
• Manage a growing portfolio of client campaigns

​

Qualifications:

​

• Proficiency in written and spoken English
• Strong communication skills, as you'll be working with our Client Experience team
• Strong foundation in HTML, CSS and Javascript
• Comfortable troubleshooting code through debugging issues efficiently and effectively
• Experience building pixel-perfect content against creative files (ie. Photoshop)
• Self-starter with a strong work ethic
• Self-awareness, a positive attitude and empathy; detail oriented

​

​

​

​

​

Account Executives at Movable Ink take a consultative, value-based approach to selling while they build revenue-generating relationships with digital marketing leaders. Our Account Executives sell our innovative technology to senior executives in the Retail/eCommerce, Financial Services, Travel, and Entertainment verticals, and have the opportunity to experience the thrill of the win, enjoy high earnings and thrive in a fast-paced, start-up environment.

​

Responsibilities:

​

• Penetrating assigned accounts through effective territory planning; building and closing a strong pipeline of net new logo opportunities across verticals.
• Working as a trusted advisor to deeply understand prospective and current client’s challenges and mapping Movable Ink solutions to help them achieve both digital marketing and broader company goals.
• Collaborate with Movable Ink’s customer success organization to optimize client value and drive upsell, cross-sell and renewals.
• Develop a sophisticated knowledge of the Movable Ink platform, partner network, and digital marketing landscape.

​

Basic Qualifications:

​

• 2+ years of successful experience selling SaaS marketing solutions to CEOs, CMOs, VPs and Directors of Marketing
• Technical aptitude and/or background in technology
• Solid understanding of the digital marketing landscape
• High performance in selling in a large geographic territory
• Proven track record of closing high quality deals
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment
• Exceptional organizational, presentation, and communication skills – both verbal and written
• Knowledge of Movable Ink and/or Email Marketing is a plus

​

The base pay range for this position is $67,500/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

​

​

​

Account Executives at Movable Ink take a consultative, value-based approach to selling while they build revenue-generating relationships with digital marketing leaders. Our Account Executives sell our innovative technology to senior executives in the Retail/eCommerce, Financial Services, Travel, and Entertainment verticals, and have the opportunity to experience the thrill of the win, enjoy high earnings and thrive in a fast-paced, start-up environment.

​

Responsibilities:

​

• Penetrating assigned accounts through effective territory planning; building and closing a strong pipeline of net new logo opportunities across verticals.
• Working as a trusted advisor to deeply understand prospective and current client’s challenges and mapping Movable Ink solutions to help them achieve both digital marketing and broader company goals.
• Collaborate with Movable Ink’s customer success organization to optimize client value and drive upsell, cross-sell and renewals.
• Develop a sophisticated knowledge of the Movable Ink platform, partner network, and digital marketing landscape.

​

Basic Qualifications:

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• 2+ years of successful experience selling SaaS marketing solutions to CEOs, CMOs, VPs and Directors of Marketing
• Technical aptitude and/or background in technology
• Solid understanding of the digital marketing landscape
• High performance in selling in a large geographic territory
• Proven track record of closing high quality deals
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment
• Exceptional organizational, presentation, and communication skills – both verbal and written
• Knowledge of Movable Ink and/or Email Marketing is a plus

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The base pay range for this position is $67,500/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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Senior Account Executives, Commercial at Movable Ink take a consultative, value-based approach to selling while they build revenue-generating relationships with digital marketing leaders. Our Senior Account Executives sell our innovative technology to senior executives in the Retail/eCommerce, Financial Services, Travel, and Entertainment verticals, and have the opportunity to experience the thrill of the win, enjoy high earnings and thrive in a fast-paced, start-up environment.

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 Responsibilities:

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• Penetrating assigned accounts through effective territory planning; building and closing a strong pipeline of net new logo opportunities across verticals.
• Working as a trusted advisor to deeply understand prospective and current client’s challenges and mapping Movable Ink solutions to help them achieve both digital marketing and broader company goals.
• Collaborate with Movable Ink’s customer success organization to optimize client value and drive upsell, cross-sell and renewals.
• Develop a sophisticated knowledge of the Movable Ink platform, partner network, and digital marketing landscape.

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Basic Qualifications:

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• 3+ years of successful experience selling SaaS marketing solutions to CEOs, CMOs, VPs and Directors of Marketing
• Technical aptitude and/or background in technology
• Solid understanding of the digital marketing landscape
• High performance in selling in a large geographic territory
• Proven track record of closing high quality deals
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment
• Exceptional organizational, presentation, and communication skills – both verbal and written
• Knowledge of Movable Ink and/or Email Marketing is a plus

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The base pay range for this position is $82,500/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

Senior Account Executives, Commercial at Movable Ink take a consultative, value-based approach to selling while they build revenue-generating relationships with digital marketing leaders. Our Senior Account Executives sell our innovative technology to senior executives in the Retail/eCommerce, Financial Services, Travel, and Entertainment verticals, and have the opportunity to experience the thrill of the win, enjoy high earnings and thrive in a fast-paced, start-up environment.

​

 Responsibilities:

​

• Penetrating assigned accounts through effective territory planning; building and closing a strong pipeline of net new logo opportunities across verticals.
• Working as a trusted advisor to deeply understand prospective and current client’s challenges and mapping Movable Ink solutions to help them achieve both digital marketing and broader company goals.
• Collaborate with Movable Ink’s customer success organization to optimize client value and drive upsell, cross-sell and renewals.
• Develop a sophisticated knowledge of the Movable Ink platform, partner network, and digital marketing landscape.

​

Basic Qualifications:

​

• 3+ years of successful experience selling SaaS marketing solutions to CEOs, CMOs, VPs and Directors of Marketing
• Technical aptitude and/or background in technology
• Solid understanding of the digital marketing landscape
• High performance in selling in a large geographic territory
• Proven track record of closing high quality deals
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment
• Exceptional organizational, presentation, and communication skills – both verbal and written
• Knowledge of Movable Ink and/or Email Marketing is a plus

​

The base pay range for this position is $82,500/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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As a Principal Data Engineer you will help drive the direction of our Data Warehouse.  You will be hands-on with teammates across all departments enabling them to access the data and empowering teams to make data-driven decisions about the direction of our business.  You will play a pivotal role in owning the infrastructure and code for our data pipelines within our Data Platform. You will be responsible for designing, implementing, and optimizing ingestion pipelines, enabling seamless extraction and loading of data from various sources such as customer warehouses, business systems, and events messaging buses. Movable Ink collects campaign data resulting from Billions of requests served each day.  Come and help us manage and make sense of the massive amount of data we’re ingesting! 

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Responsibilities:

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• Partner with internal operations teams to identify, collect, and integrate data from various business systems, ensuring comprehensive and accurate data capture
• Design, implement, and maintain robust data pipelines that feed data into our Data Platform, ensuring high performance, scalability, and reliability
• Ensure data pipelines adhere to best practices and are optimized for performance and scalability
• Conduct thorough testing of data pipelines to validate data accuracy and integrity
• Monitor data pipelines, troubleshoot any issues that arise, and make improvements to these issues where applicable
• Establish and track SLAs for data processing and delivery, ensuring timely and reliable access to data for all users
• Become a mentor for less experienced team members, and establish patterns and practices that can be followed to increase quality, accuracy, and efficiency of solutions produced by the team
• Work with other teams in order to ensure access to data corresponds with company policies, and ensure data access, processing, and storage is in compliance with regulatory (e.g. GDPR, CCPA, etc.) requirements

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Qualifications:

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• 12+ years of professional experience in data engineering, software engineering, database administration, business intelligence, or related field with 8+ years of that experience as a Data Engineer with a focus on cloud-based Data Warehouse platforms (Redshift, Snowflake, Firebolt, BigQuery).  We currently use Redshift.
• Elite-level understanding on how to work with and optimize multi-petabyte, mission-critical databases, ensuring high availability, performance, and reliability informed by a strong understanding of database internals
• Elite-level proficiency with Python and SQL languages, and significant experience building robust data pipelines with these languages
• Elite-level proficiency in using, deploying and managing at least one data pipeline orchestration tool/framework such as Apache Airflow, Prefect, etc.  We currently use Apache Airflow.
• Significant experience in building solutions that comply with regulatory requirements such as GDPR and CCPA
• Significant experience in designing and implementing solutions that can support both batch and real-time data consumption models
• Significant experience in building solutions that implement data security best practices within an AWS environment
• Significant experience in providing technical leadership, setting best practices, and successfully driving the adoption of new technologies and methodologies within a fast-moving organization
• Significant data modeling experience spanning more than one data modeling paradigm (e.g. Data Vault, Kimball/Ross, Inmon)
• Experience working in an Agile/Scrum environment, has experience working with technical managers and product owners/manager to break down high-level requirements into actionable cards
• Experience working with streaming platforms such as Apache Kafka and Apache Pulsar
• Excellent communication skills for effective collaboration with cross-functional teams