Hi, We're Metronome!

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About the Role

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As a member on Metronome’s Account Management team, you’ll own a mission-critical role, partnering directly with our customers to drive their businesses forward. As the account owner you’ll build strong, impactful partnerships, spanning from hands-on account management to capturing new growth opportunities, championing customer needs with our product team, providing business and technical guidance and ensuring our clients see the full value of Metronome and a usage-based approach.

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Step into a role that’s central to Metronome’s revenue engine and the future of our customers’ success. Join us in delivering an unmatched customer experience and maximizing every opportunity for growth.

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What You'll Do

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• Lead key client meetings, including Executive Business Reviews (EBRs) and roadmap discussions to drive towards shared goals, review progress, and explore new growth opportunities.
• Own upsells and expansion opportunities by analyzing client usage data and aligning solutions with their evolving needs.
• Act as the primary escalation point for tricky client issues, troubleshooting with internal teams and proactively managing risks to maintain high client satisfaction.
• Translate client feedback into actionable improvements with product and engineering teams, ensuring the product evolves in alignment with customer needs and market trends.
• Drive end-to-end project plans for complex deployments, coordinating timelines, resources, and deliverables across internal and client teams.

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Qualifications

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• 3+ years of experience in a related post-sales function or client-facing role
• Natural relationship builder who loves to spend time with customers
• High degree of ownership, paired with a strong ability to prioritize
• Communicate with a broad range of stakeholders, CEO/CTOs, product, engineering
• Ability to co-design architecture with product and engineering
• Ability to solve novel problems with scrappy solutions
• Technical aptitude to build credibility with and act as an advisor in matters of data, pricing, and billing
• Excellent project management and organizational skills

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Bonus Points

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• Familiarity with Financial concepts or Pricing/Billing
• Experience in management consulting or enterprise SaaS company
• Experience working with customers as a founder or early hire at a software company
• Experience building early customer-oriented teams and process at an enterprise startup
• Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts

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Compensation

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The estimated salary range for this role is $120,800 - $151,000 OTE. In addition to your salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

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The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

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We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

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About the Role

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We’re looking for someone seasoned in Demand Generation to lead the strategy, execution, and optimization of programs that generate and accelerate pipeline across enterprise and strategic segments. This is a critical leadership role focused on aligning marketing with sales to target high-value accounts, expand deal velocity, and drive measurable revenue impact.

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This role will lead account-based marketing (ABM), lifecycle campaigns, outbound acceleration programs, and campaign infrastructure in close partnership with Product Marketing, Field, SDR, and RevOps. You’ll architect a modern demand engine that scales with us as we grow and compete head-on with the biggest names in our category.

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This isn’t about MQLs. It’s about real pipeline, in-market accounts, and helping sales win faster and more often. If you're looking to own a key lever of growth and help define what great GTM looks like in our category, we’d love to meet you.

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What You'll Do

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• Develop and own the integrated demand generation strategy for enterprise and strategic accounts—including ABM, lifecycle, and outbound orchestration.
• Lead cross-functional planning with Sales, SDRs, Product Marketing, and Field Marketing to define target segments, buying committees, and high-impact campaign plays.
• Architect full-funnel programs that blend digital, content, events, direct mail, and outbound support into cohesive journeys that create and accelerate pipeline.
• Design and operationalize tiered ABM programs (1:1, 1:few, 1:many) in partnership with Sales and Marketing Ops.
• Define the customer lifecycle strategy and deploy nurture, expansion, and retention programs aligned to buyer and customer journeys.
• Partner with Growth, Marketing Ops, and RevOps to measure pipeline contribution, velocity, and ROI across all programs. Own reporting for executive stakeholders.
• Enable and equip SDRs and Sales with personalized campaign assets, outbound kits, and campaign alignment.
• Continually test, iterate, and optimize based on performance data and field feedback.

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Qualifications

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• 7–10+ years of experience in demand generation, growth marketing, or ABM—preferably in high-growth B2B SaaS.
• Strong track record building and scaling enterprise demand engines that contribute directly to revenue growth.
• Deep expertise in ABM strategy and execution, including campaign design, orchestration tools, and personalization.
• Experience mapping lifecycle stages and deploying cross-channel programs that increase engagement and conversion across the funnel.
• Data-driven with strong operational skills—comfortable owning attribution, forecasting, and campaign reporting.
• Proficient in marketing and sales tech stack (Salesforce, HubSpot/Marketo, 6sense/Demandbase, Outreach/Salesloft, etc.).
• Excellent collaborator with a history of aligning tightly with Sales, SDR, and Marketing leadership.
• Strategic thinker and crisp communicator who thrives in a fast-paced, results-oriented environment.

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Compensation

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The estimated base salary range for this role is $151,200 - $189,000. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

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About the Role

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We're seeking a founding Developer Relations Engineer who will define and own Metronome's developer relations strategy. As our first dev rel hire, you'll have autonomy to shape how we engage with and support our developer community. This includes refining our documentation strategy, creating developer tools and SDKs, establishing community programs, producing educational content and videos, and driving all initiatives that enhance the developer experience with our platform. This role combines strategic thinking with hands-on technical execution to ensure developers succeed with our technology.

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What You'll Do

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As Metronome's first Developer Relations Engineer, you will define and execute a strategy to continuously improve the developer experience of using Metronome.

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Developer Experience

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• Identify and implement improvements to the developer journey
• Create and maintain SDK examples and starter projects
• Build internal tools to improve documentation workflows
• Contribute to the design of developer-facing features
• Gather and analyze developer feedback to drive documentation improvements

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Documentation Leadership

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• Own and execute our technical documentation strategy
• Create clear, concise, and accurate documentation for APIs, SDKs, and integrations
• Design and maintain our documentation infrastructure and tooling
• Develop tutorials, guides, and sample applications that showcase best practices
• Produce engaging video content demonstrating key features and integration workflows
• Establish style guides and documentation standards

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Technical Communication

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• Write technical blog posts and integration guides to help evangelize Metronome as a developer-first company
• Create content for developer communications
• Contribute to developer support channels
• Help identify and document common integration patterns and issues
• Participate in developer community events

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Qualifications

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• 5+ years of technical experience, with at least 3 years focused on developer relations and experience
• Strong software development background with hands-on coding experience
• Excellent technical writing skills with a portfolio of documentation work
• Experience with API documentation and developer guides
• Proficiency in multiple programming languages
• Experience with documentation tools and static site generators
• Strong communication skills and ability to explain complex technical concepts
• Experience with version control systems (Git) and collaborative development workflows

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Bonus Points

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• Experience building and maintaining documentation infrastructure
• Background in creating technical video content
• Experience with documentation-as-code approaches
• Knowledge of developer metrics and analytics
• Experience with OpenAPI/Swagger specifications
• Understanding of developer experience (DX) best practices
• Knowledge of continuous integration/continuous deployment (CI/CD) practices

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Compensation

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The estimated base salary range for this role is $157,600 - $197,000. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

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About the Role

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We are looking for an engineering leader with a proven track record of developing and scaling high-performing teams. In this role, you'll lead multiple initiatives that are critical to Metronome's next stage growth. You'll be responsible for driving customer value creation and enabling scalable, self-service experiences that help customers realize the full potential of our platform. The ideal candidate will deeply understand technical details while excelling at helping engineers deliver both incremental value and large-scale projects. You know how to support engineers at all stages of their career and are motivated to help them do their best work while setting strategic direction for growth-focused initiatives.

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What You'll Do

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• Set organizational and technical direction: Shape the roadmap and vision for your teams in collaboration with product, engineering and design leadership. Ensure the product and platform scales effectively and is built to meet evolving customer needs.
• Drive execution and delivery: Oversee multiple mission-critical projects that power Metronome’s customer experience. Align priorities across teams and stakeholders to ensure timely, high-quality delivery.
• Manage and grow teams: Lead and mentor engineering managers and senior ICs. Provide career development, performance feedback, and coaching across teams.
• Recruit and retain top talent: Hire exceptional engineers and managers. Foster a high-trust, high-performance culture that values innovation, collaboration, and operational excellence.
• Lead org-wide initiatives: Champion company-wide efforts to improve operational excellence, define testing standards, and raise the bar for execution quality.

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Impact You'll Have

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• Own a mission-critical organization: Build and lead a function that is essential to Metronome’s ability to support complex billing needs for the world’s most innovative companies.
• Establish a culture of excellence: Define technical standards, reliability practices, and operational processes that build customer trust and reduce on-call burden.
• Develop future leaders: Grow the next generation of engineering leaders at Metronome through mentorship, sponsorship, and skill development.

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Qualifications

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• 4+ years of engineering management experience: Including managing managers or tech leads, and scaling teams through periods of growth and complexity.
• 7+ years of technical experience: You’ve built and operated systems at scale and understand platform architecture and reliability deeply.
• Proven leadership skills: You’ve led teams through ambiguity, made long-term technical bets, and know how to align execution with business goals.
• Strong organizational and communication skills: You navigate complex stakeholder needs and drive clarity across teams and functions.
• Commitment to inclusivity: You build diverse, inclusive teams and lead with empathy, candor, and authenticity.

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Compensation

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The estimated base salary range for this role is $204,000 - $256,000. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

​

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​

About the Role

--------------

​

We're seeking a founding Developer Relations Engineer who will define and own Metronome's developer relations strategy. As our first dev rel hire, you'll have autonomy to shape how we engage with and support our developer community. This includes refining our documentation strategy, creating developer tools and SDKs, establishing community programs, producing educational content and videos, and driving all initiatives that enhance the developer experience with our platform. This role combines strategic thinking with hands-on technical execution to ensure developers succeed with our technology.

​

What You'll Do

--------------

​

As Metronome's first Developer Relations Engineer, you will define and execute a strategy to continuously improve the developer experience of using Metronome.

​

Developer Experience

​

• Identify and implement improvements to the developer journey
• Create and maintain SDK examples and starter projects
• Build internal tools to improve documentation workflows
• Contribute to the design of developer-facing features
• Gather and analyze developer feedback to drive documentation improvements

​

Documentation Leadership

​

• Own and execute our technical documentation strategy
• Create clear, concise, and accurate documentation for APIs, SDKs, and integrations
• Design and maintain our documentation infrastructure and tooling
• Develop tutorials, guides, and sample applications that showcase best practices
• Produce engaging video content demonstrating key features and integration workflows
• Establish style guides and documentation standards

​

Technical Communication

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• Write technical blog posts and integration guides to help evangelize Metronome as a developer-first company
• Create content for developer communications
• Contribute to developer support channels
• Help identify and document common integration patterns and issues
• Participate in developer community events

​

Qualifications

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• 5+ years of technical experience, with at least 3 years focused on developer relations and experience
• Strong software development background with hands-on coding experience
• Excellent technical writing skills with a portfolio of documentation work
• Experience with API documentation and developer guides
• Proficiency in multiple programming languages
• Experience with documentation tools and static site generators
• Strong communication skills and ability to explain complex technical concepts
• Experience with version control systems (Git) and collaborative development workflows

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Bonus Points

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• Experience building and maintaining documentation infrastructure
• Background in creating technical video content
• Experience with documentation-as-code approaches
• Knowledge of developer metrics and analytics
• Experience with OpenAPI/Swagger specifications
• Understanding of developer experience (DX) best practices
• Knowledge of continuous integration/continuous deployment (CI/CD) practices

​

Compensation

​

The estimated base salary range for this role is $157,600 - $197,000. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

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About the Role

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As a founding member of our technical support organization, you will be on the front lines providing world-class customer service. As part of our engineering organization, you will become an expert on our product and partner closely with Metronome's engineers, customer success team, and our customers' developers.

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Your primary responsibilities will include communicating with developers, debugging issues, developing and improving our internal tools. Since we view every support escalation as an opportunity to learn, both as individuals and as a company, you will play a critical role in providing feedback and influencing our product roadmap.

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This role has a requirement to be based in Europe.

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What You'll Do

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• Provide technical guidance to customers’ developers on best practices for integrating with our APIs and utilizing our functionality.
• Troubleshoot any issues that arise from customers and diagnose any blockers. Escalate issues with customer context to the engineering team.
• Develop internal tools to automate customer workflows that are currently unavailable in our product. Provide feedback on recurring patterns and advocate for addressing feature gaps in the product.
• Design and assist in implementing a comprehensive knowledge base to assist customers with using our product.

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Impact You'll Have

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• Through your interactions with individual customers, you will help improve our product for everyone.
• Your work will play a crucial role in ensuring our customers' success and the continued effectiveness of their integration with Metronome.
• The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome.

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Qualifications

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• 3+ years of work experience in a highly technical support organization or in engineering
• Experience writing scripts or internal tools using APIs, and functional knowledge of SQL
• Familiarity programming in one of Typescript, Python or Ruby
• Strong written and verbal communication skills
• A mindset of customer empathy and ability to solve challenging problems

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Bonus points

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• You have worked on modern enterprise software which is business critical
• Familiarity with at least one ticketing system, such as Zendesk, Front, or other systems

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