Client Program Specialist - Chicago

​

​

The Client Program Specialist will be an integral part of our Client Experience team, working with some of Movable Ink’s largest clients. You’ll be responsible for the end-to-end project management of award-winning email marketing programs, while getting an inside look into how dynamic personalization comes to life. You will help maintain the highest quality of execution, ensuring that client solutions are delivered on time and without errors. This is a great entry-level opportunity for someone who enjoys learning new things and is motivated by seeing their work come to life, all while collaborating closely with internal and external teams.

​

Responsibilities:

​

• Proficient in the Movable Ink platform
• Understanding of the email and mobile industry and ecosystem
• Possess a comprehensive understanding of client's program, marketing objectives, and calendar with the goal of translating client-specific nuances to internal stakeholders for successful campaign execution and measurement
• Develop and maintain campaign briefing system that serve as a blueprint for campaign execution and measurement
• Accountable for clear understanding of campaign management process, deliverables, and SLAs; identifying and communicating risk as needed to Client Experience Manager
• Act as final layer of QA ahead of client handoff and field troubleshooting queries ahead of investigating with internal teams
• Own client communication related to campaign scoping, build, and deployment
• Support the Client Experience team managing an enterprise size client(s) by driving production, facilitating project management, and ensuring seamless housekeeping, all while filling in gaps as needed in a dynamic, ambiguous role
• Support the scoping of advanced, client-specific, solutions in partnership with Client Experience Manager and Solutions teams
• Ensure campaigns are briefed properly based on Client intent, contributing positively to overall client program health
• Collaborate with internal teams to manage deployment errors and root cause analysis; partnering closely with Client Experience Manager on escalation
• Understand product developments and impact to Client program and campaign management workflow
• Knowledgeable of Client's Email Service Provider (ESP) and the nuances of their common capabilities
• Produce and maintain written documentation for client-specific production related nuances

​

Qualifications:

​

• Experience with Email Marketing Strategy and campaign management – logic, segmentation, content management and testing
• Strong troubleshooting and both technical and creative problem-solving skills
• Ability to manage multiple deadlines and deliverables simultaneously
• Collaborate, prioritize and adapt in a fast-paced environment
• Comfortability with autonomous ownership of workflows and risk management
• Excellent oral and written communication skills
• Maintain high level of attention to detail and organization
• Experience with or interest in learning HTML/CSS/ESP-based scripting languages

​

The base pay range for this position is $65,000-$70,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​