Enterprise Solutions Architect

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About the Role

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The Solutions Architecture team at Metronome is a technical group that sits at the intersection of sales, growth, product, and R&D. We’re integral to things like:

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• Helping the sales team close new customers, owning the technical side of the sales process.
• Ensuring those customers successfully deploy on Metronome.
• Supporting our Growth team in the technical aspects of maximizing long-term customer value and uncovering and closing upsell opportunities.
• Bridging between our customers and our product team to directly influence what we build.

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As a member of the team, you’ll be focused on deploying and managing our most strategic enterprise customers. This entails deployments and customer relationships on the scale of our largest customers - like Confluent, Databricks, OpenAI, and Anthropic. These are long-term, complex, deep, and technical engagements with a lot of moving pieces. Expect these to be challenging growth opportunities with extremely high impact.

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While you’ll primarily be focused on managing existing enterprise customers post-sales, our philosophy is that every Solutions Architect should have at least some exposure to the full customer lifecycle and the full range of customers we work with. Thus you’ll also have the opportunity to work on closing new business and managing smaller post-sales customers. The exact blend of responsibilities will depend on your skillset, appetite, and goals.   

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Metronome is a startup. As such, there’s a lot still to figure out and tremendous room for high-agency people to influence our direction and strategy, build processes from zero to one, and generally make a difference. If this excites you as much as it excites us, let’s talk.

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A few other bullet points: 

🛠️ Educating our customers as an advisor to their monetization efforts. You'll become a world-class expert on software monetization and billing data management and consult with top product and engineering leaders on how to achieve major business goals.

🏁 Bringing accounts to technical close and beyond. You'll navigate complex multi-party sales and design joint integration architectures with our customers' Engineering teams. You'll help buyers understand how Metronome can accelerate their business while fitting into their technical stack with minimal effort. You’ll lead complex enterprise deployments and partner with the Growth team to maximize the value our customers get from Metronome.

🧭 Partner with our Growth, Engineering, and Product teams. As the primary conduit between GTM and Engineering, you'll gather and prioritize feedback from prospective customers. You'll be a major input into our product roadmap and collaborate with our Growth team to ensure smooth deployments.

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Qualifications

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This is roughly the set of things we’re looking for - if you’re interested in this role and don’t meet some of these on paper, err on the side of applying!

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• 5+ years of experience working in technical and/or customer-facing roles involving SaaS products (e.g. roles like sales engineering, solutions architecture, deployments, etc).
• Experience leading complex deployments with enterprise tech companies
• Experience in fast-moving startup environments that value high agency
• Ability to swiftly learn and communicate technical concepts to technical, go-to-market, and finance stakeholders
• Excitement for building and improving GTM playbooks and processes

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Bonus Points

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• Deep knowledge of the quote-to-cash space, including integrating with or otherwise interacting with tools like Salesforce, NetSuite, CPQs, etc.
• Experience as a software engineer, product manager, or in other technical roles
• Sales experience, particularly selling to technical buyers in engineering and product organizations or selling as an early employee at a startup
• Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts

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Compensation

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The estimated base salary range for this role is $150,000 - $250,000+. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to market-benched equity, incentive pay, comprehensive health benefits, and other benefits listed below.

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The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

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We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

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