Product Support Engineer
Boomi is the platform for intelligent connectivity and automation. Connect everyone to everything, anywhere.
Job Description
The Boomi Global Customer Support team guides our customers to optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to ensure our customers' success with the Boomi platform.
As a Boomi Software Support Engineer on our Backlog, you will:
- Provide exceptional engagement as our customer’s initial contact with the Global Customer Support team
- Acknowledge the customer’s concern, empathizing with them, analyzing the information they’ve provided
- Asking questions that refine your initial analysis
- Leverage your technical expertise to ensure timely, accurate solutions
- Determine when deeper technical investigation and collaboration are necessary.
- Engage with our customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking.
- Work closely with our Product and Engineering teams providing customer feedback to help identify new features and functions
- Drive support cases from 9:30a-6:30p IST (Monday - Friday); participate in on-call rotations; have hours flexibility
- Work remotely
As a Boomi Software Support Engineer, you are:
- An enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment
- Able to quickly understand the customer’s challenges, identify the root cause, and find creative solutions to technical problems
- A skilled communicator able to clearly share your knowledge and recommendations to a wide audience including those with technical and non-technical backgrounds
- Committed to delivering excellence to our customers, our company, and our colleagues.
Essential Requirements
- Effective communication and presentation skills with both technical and non-technical
- Ability to empathize with the customer
- Experience troubleshooting customer issues
- Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java Script
- Windows and Linux OS experience
- Cloud-based software application experience, including installation, administration, and troubleshooting
- Ability to analyze error logs for Java programs, Windows OS, Linux OS
- Passion to continue learning
Desired Experience
- Advanced knowledge of performance tuning techniques and tools
- Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)
- Understanding of database administration
- Understanding of network fundamentals, including network trace analysis
- API design and development experience
- Thorough understanding of how data is transmitted securely across the network
- Boomi platform certifications and/or knowledge
- NetSuite, Salesforce, Hadoop, Linux system administration
- Knowledge of Postman and OAuth 2.0
- IT Consultant or Software Developer experience
- 4 years of work experience
About Boomi and What Makes Us Special
Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you’ll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more.
The Boomi Global Customer Support team guides our customers to optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to ensure our customers' success with the Boomi platform.
As a Boomi Software Support Engineer on our Backlog, you will:
Provide exceptional engagement as our customer’s initial contact with the Global Customer Support team
Acknowledge the customer’s concern, empathizing with them, analyzing the information they’ve provided
Asking questions that refine your initial analysis
Leverage your technical expertise to ensure timely, accurate solutions
Determine when deeper technical investigation and collaboration are necessary.
Engage with our customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking.
Work closely with our Product and Engineering teams providing customer feedback to help identify new features and functions
Drive support cases from 9:30a-6:30p IST (Monday - Friday); participate in on-call rotations; have hours flexibility
Work remotely
As a Boomi Software Support Engineer, you are:
An enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment
Able to quickly understand the customer’s challenges, identify the root cause, and find creative solutions to technical problems
A skilled communicator able to clearly share your knowledge and recommendations to a wide audience including those with technical and non-technical backgrounds
Committed to delivering excellence to our customers, our company, and our colleagues.
Essential Requirements
Effective communication and presentation skills with both technical and non-technical
Ability to empathize with the customer
Experience troubleshooting customer issues
Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, Java Script
Windows and Linux OS experience
Cloud-based software application experience, including installation, administration, and troubleshooting
Ability to analyze error logs for Java programs, Windows OS, Linux OS
Passion to continue learning
Desired Experience
Advanced knowledge of performance tuning techniques and tools
Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)
Understanding of database administration
Understanding of network fundamentals, including network trace analysis
API design and development experience
Thorough understanding of how data is transmitted securely across the network
Boomi platform certifications and/or knowledge
NetSuite, Salesforce, Hadoop, Linux system administration
Knowledge of Postman and OAuth 2.0
IT Consultant or Software Developer experience
4 years of work experience
Be Bold. Be You. Be Boomi. We take pride in our culture and core values and are committed to being a place where everyone can be their true, authentic self. Our team members are our most valuable resources, and we look for and encourage diversity in backgrounds, thoughts, life experiences, knowledge, and capabilities.
All employment decisions are based on business needs, job requirements, and individual qualifications.
Boomi strives to create an inclusive and accessible environment for candidates and employees. If you need accommodation during the application or interview process, please submit a request to talent@boomi.com. This inbox is strictly for accommodations, please do not send resumes or general inquiries.
