Sales Account Manager
Headquartered in Boston, Massachusetts, CarGurus is the all-in-one platform that’s moving the entire car shopping journey online and guiding customers through each step. This includes everything from selling an old car to financing, purchasing, and delivering a new one. Today, millions of consumers visit cargurus.com each month, and more than 30,000 dealerships use our products. We have a people-first culture that fosters kindness, collaboration, and innovation, while empowering our Gurus with tools and resources to fuel their career growth. Our goal is to give all people—consumers, dealers, and our employees—the power to reach their destination.
Job Description
Role overview
The Sales Account Manager will focus on maintaining and growing CarGurus’ existing customer base in the UK market through the analysis of performance data, re-negotiation of subscription rates, prospecting of potential up-sell and cross-sell opportunities, and mitigation of customer churn. Additionally, you will be responsible for active account management including onboarding your new accounts. As a seasoned sales professional, it is critical that you are persuasive and self-motivated, as you will manage your own time, set priorities, forecast your pipelines, and meet multiple monthly goals.
Our growing customer base will have various questions about CarGurus, so strong customer service skills, ability to listen and respond to dealers, and resolve all queries in a timely manner would be key for your success.
In this role, you must also be comfortable providing feedback to the larger CarGurus organisation by bringing strong analytical thinking, presentation, and problem-solving skills.
What you'll bring
- 2+ years of sales experience working within a target driven sales environment
- Strong background in up-selling and cross-selling multiple products
- Experience working in a consultative style sales cycle
- Nurturing and renewals experience
- Ability to negotiate and build strong rapport/relationships with clients
- Developed pipeline forecasting skills
- Good organisational & communication abilities
- Able to adapt to change within a rapidly evolving business environment
- Self-driven and passionate about cars!
- Automotive experience a plus
Role overview
The Sales Account Manager will focus on maintaining and growing CarGurus’ existing customer base in the UK market through the analysis of performance data, re-negotiation of subscription rates, prospecting of potential up-sell and cross-sell opportunities, and mitigation of customer churn. Additionally, you will be responsible for active account management including onboarding your new accounts. As a seasoned sales professional, it is critical that you are persuasive and self-motivated, as you will manage your own time, set priorities, forecast your pipelines, and meet multiple monthly goals.
Our growing customer base will have various questions about CarGurus, so strong customer service skills, ability to listen and respond to dealers, and resolve all queries in a timely manner would be key for your success.
In this role, you must also be comfortable providing feedback to the larger CarGurus organisation by bringing strong analytical thinking, presentation, and problem-solving skills.
What you'll bring
2+ years of sales experience working within a target driven sales environment
Strong background in up-selling and cross-selling multiple products
Experience working in a consultative style sales cycle
Nurturing and renewals experience
Ability to negotiate and build strong rapport/relationships with clients
Developed pipeline forecasting skills
Good organisational & communication abilities
Able to adapt to change within a rapidly evolving business environment
Self-driven and passionate about cars!
Automotive experience a plus
