Senior Accounts Receivable and Billing Analyst
Headquartered in Boston, Massachusetts, CarGurus is the all-in-one platform that’s moving the entire car shopping journey online and guiding customers through each step. This includes everything from selling an old car to financing, purchasing, and delivering a new one. Today, millions of consumers visit cargurus.com each month, and more than 30,000 dealerships use our products. We have a people-first culture that fosters kindness, collaboration, and innovation, while empowering our Gurus with tools and resources to fuel their career growth. Our goal is to give all people—consumers, dealers, and our employees—the power to reach their destination.
Job Description
Role Overview
As a Senior Accounts Receivable & Billing Analyst, you’ll serve as a vital link between Finance, Customer Success, and Sales Operations. In this role, you'll take ownership of the end-to-end billing and accounts receivable (AR) functions, helping to ensure accurate financial operations and a smooth customer experience. You’ll work cross-functionally to streamline processes, drive efficiencies, and provide actionable insights that improve cash flow and strengthen internal collaboration.
What You’ll Do
- Own and manage incoming cash application across all payment types (Lockbox, EFT, Credit Card/ACH), following internal policies and procedures
- Reconcile cash activity between bank statements and ERP system data.
- Analyze trends in unapplied cash and credit balances to identify root causes and resolution paths.
- Maintain and monitor customer account balances, ensuring alignment with customer expectations.
- Perform daily reconciliations of AR-related bank accounts across multiple ERP platforms.
- Identify and implement automation and process improvement opportunities for billing and cash application functions.
- Support internal and external audits by ensuring adherence to operational, regulatory, and policy requirements.
- Handle a high volume of billing and payment-related transactions and inquiries.
- Analyze billing trends, customer behavior, and feedback to inform process improvements and enhance the customer experience.
- Act as a key liaison between the AR/Billing function and the Revenue, Accounting, and Sales teams.
- Develop and document standard operating procedures (SOPs) to ensure consistency and alignment with best practices.
- Define and report on key performance indicators (KPIs), building repeatable reporting to share performance trends with senior leadership.
What You’ll Bring
- Bachelor’s degree in Accounting, Finance, or a related business field.
- 5+ years of hands-on experience in Accounts Receivable and/or Billing.
- Proficiency with ERP systems such as Zuora, NetSuite, or equivalent platforms.
- Advanced Excel skills with the ability to build and analyze reports.
- Strong customer service orientation and communication skills.
- Demonstrated success in identifying and implementing process improvements and automation.
- Exceptional accuracy and attention to detail, with strong organizational and problem-solving abilities.
Role Overview
As a Senior Accounts Receivable & Billing Analyst, you’ll serve as a vital link between Finance, Customer Success, and Sales Operations. In this role, you'll take ownership of the end-to-end billing and accounts receivable (AR) functions, helping to ensure accurate financial operations and a smooth customer experience. You’ll work cross-functionally to streamline processes, drive efficiencies, and provide actionable insights that improve cash flow and strengthen internal collaboration.
What You’ll Do
- Own and manage incoming cash application across all payment types (Lockbox, EFT, Credit Card/ACH), following internal policies and procedures
- Reconcile cash activity between bank statements and ERP system data.
- Analyze trends in unapplied cash and credit balances to identify root causes and resolution paths.
- Maintain and monitor customer account balances, ensuring alignment with customer expectations.
- Perform daily reconciliations of AR-related bank accounts across multiple ERP platforms.
- Identify and implement automation and process improvement opportunities for billing and cash application functions.
- Support internal and external audits by ensuring adherence to operational, regulatory, and policy requirements.
- Handle a high volume of billing and payment-related transactions and inquiries.
- Analyze billing trends, customer behavior, and feedback to inform process improvements and enhance the customer experience.
- Act as a key liaison between the AR/Billing function and the Revenue, Accounting, and Sales teams.
- Develop and document standard operating procedures (SOPs) to ensure consistency and alignment with best practices.
- Define and report on key performance indicators (KPIs), building repeatable reporting to share performance trends with senior leadership.
What You’ll Bring
- Bachelor’s degree in Accounting, Finance, or a related business field.
- 5+ years of hands-on experience in Accounts Receivable and/or Billing.
- Proficiency with ERP systems such as Zuora, NetSuite, or equivalent platforms.
- Advanced Excel skills with the ability to build and analyze reports.
- Strong customer service orientation and communication skills.
- Demonstrated success in identifying and implementing process improvements and automation.
- Exceptional accuracy and attention to detail, with strong organizational and problem-solving abilities.
