Senior Credit & Collections Analyst
Headquartered in Boston, Massachusetts, CarGurus is the all-in-one platform that’s moving the entire car shopping journey online and guiding customers through each step. This includes everything from selling an old car to financing, purchasing, and delivering a new one. Today, millions of consumers visit cargurus.com each month, and more than 30,000 dealerships use our products. We have a people-first culture that fosters kindness, collaboration, and innovation, while empowering our Gurus with tools and resources to fuel their career growth. Our goal is to give all people—consumers, dealers, and our employees—the power to reach their destination.
Job Description
Role overview
We are looking for an experienced Senior Credit & Collections Analyst to join our growing team! In this role, you’ll take ownership of high-risk, complex, and escalated accounts while contributing to key reporting and analytics efforts. The ideal candidate brings a strong mix of B2B collections expertise, advanced analytical skills, and the confidence to resolve tough scenarios independently. This is a great opportunity for someone who enjoys balancing relationship management with data-driven decision-making.
What you'll do
- Own a portfolio of high-value accounts: Manage a set of strategic customer accounts, ensuring timely collections and building strong working relationships.
- Tackle high-risk and escalated cases: Conduct outbound outreach focused on resolving complex, sensitive, or overdue balances.
- Negotiate and resolve disputes: Lead conversations with customers to reach favorable outcomes, resolving issues while protecting company interests.
- Provide strategic insights: Support reporting and analytics initiatives that help drive collections performance and inform business decisions.
- Ensure compliance and improve processes: Maintain adherence to company policies and internal controls, while identifying ways to streamline and enhance existing workflows.
What you'll bring
- 5+ years of hands-on B2B Credit & Collections experience.
- A track record of independently managing complex customer escalations and dispute resolution.
- Strong negotiation skills and sound judgment in high-stakes scenarios.
- Analytical mindset with experience building and interpreting reports (Excel or Google Sheets proficiency required).
- Excellent communication skills—both written and verbal.
- Highly organized, detail-oriented, and comfortable managing competing priorities in a dynamic environment.
- A proactive, problem-solving attitude and a sense of ownership.
- A degree in Finance or a related field is preferred, but equivalent practical experience is also valued.
Role overview
We are looking for an experienced Senior Credit & Collections Analyst to join our growing team! In this role, you’ll take ownership of high-risk, complex, and escalated accounts while contributing to key reporting and analytics efforts. The ideal candidate brings a strong mix of B2B collections expertise, advanced analytical skills, and the confidence to resolve tough scenarios independently. This is a great opportunity for someone who enjoys balancing relationship management with data-driven decision-making.
What you'll do
- Own a portfolio of high-value accounts: Manage a set of strategic customer accounts, ensuring timely collections and building strong working relationships.
- Tackle high-risk and escalated cases: Conduct outbound outreach focused on resolving complex, sensitive, or overdue balances.
- Negotiate and resolve disputes: Lead conversations with customers to reach favorable outcomes, resolving issues while protecting company interests.
- Provide strategic insights: Support reporting and analytics initiatives that help drive collections performance and inform business decisions.
- Ensure compliance and improve processes: Maintain adherence to company policies and internal controls, while identifying ways to streamline and enhance existing workflows.
What you'll bring
- 5+ years of hands-on B2B Credit & Collections experience.
- A track record of independently managing complex customer escalations and dispute resolution.
- Strong negotiation skills and sound judgment in high-stakes scenarios.
- Analytical mindset with experience building and interpreting reports (Excel or Google Sheets proficiency required).
- Excellent communication skills—both written and verbal.
- Highly organized, detail-oriented, and comfortable managing competing priorities in a dynamic environment.
- A proactive, problem-solving attitude and a sense of ownership.
- A degree in Finance or a related field is preferred, but equivalent practical experience is also valued.
