Sr. Product Designer

The Job Description

At Syncro, our Vision is a world where all businesses thrive on enterprise-grade digital platforms - empowering them to compete, innovate and grow without limits. We're on the lookout for collaborative individuals with diverse perspectives willing to bring their authentic selves to a culture that prioritizes the employee and customer experiences. As a remote-first software company, we are relentlessly focused on living our core values. Please take a moment to reflect on whether you resonate with our company's core values and culture. If you believe you're ready to embark on a journey of delivering incredible customer experiences as a part of the Syncro team, then dive into the job details below!

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Core Values

At Syncro we believe that companies with a strong, collaborative and inclusive culture perform better and provide a great working environment.

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• Be Customer Obsessed: Prioritize our customer’s success and drive value for them
• Innovate with Agility: Adapt, experiment and take risks
• Deliver Results: Operate with urgency, focus and accountability
• Collaborate Openly: Inclusivity of people, ideas and information
• Operate with Integrity: Do the right thing through transparency and fairness
• Celebrates the Wins: Illuminate accomplishments and recognize one another

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Benefits Quick Overview

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• Pay Range: $127k-$179k USD (Targeting midpoint of $153k)
• Remote first: We are the PIONEERS of “work from home” - remote work is all we have ever done and we do it well! Our team members are all over the globe working from home and striking an awesome balance in their lives.
• Equity Appreciation Program: Syncro offers an equity program that everyone participates in
• Unlimited PTO: With a 2 week annual minimum, Syncro wants you to take time when you need it.
• 401k Plan: A hassle free plan with a 2.5% company match of your annual salary.
• Health Insurance: Syncro covers 95% of the monthly premiums for you and your dependents. Plus our plans have extremely low deductibles and out of pocket costs that don't sacrifice great coverage for you or your family anywhere in the US.
• Parental Leave: Up to 6 weeks paid parental leave so you can focus on the new addition to your family
• And more!: Ask us about our other benefits like Pet Insurance, Flexible Spending Accounts, 100% employer paid Short Term Disability, and Ultra-Remote Work. 

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The Opportunity

Syncro is looking for a Senior Product Designer to help us ensure that our product is designed with the users at the center. Crafting a product that fits into the busy daily workflows of IT professionals and helps make them more efficient and effective. You’ll join a small design team (3 people) working collaboratively with product managers and engineering to build a product that is delivered primarily via web with some mobile capability.

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What You’ll Be Doing

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• Lead the end-to-end design process for your projects by producing artifacts including journey maps, flows, prototypes, and high-fidelity designs. 
• Working closely with engineering and product to understand goals,constraints, and collaborate on solutions
• Performing lightweight user research along with product managers, to deeply understand user behaviors, motivations, and product use. 
• Uncovering opportunities to decrease friction for our users to help them engage in the product more deeply.
• Collaborating and iterating on design processes and the design system with the team 
• Working with product, engineering, as well as internal stakeholders to collect input and optimize design solutions. 

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What We’re Looking For

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• A compelling portfolio of design work that demonstrates a solid understanding of system thinking, interaction design, user flows, and visual design. 
• An appreciation for simplification as an important facet of design
• Ability and desire to explore the complexities of the existing platform to understand the impacts of new design decisions on the whole. 
• A desire to learn from customers and conduct small and quick research projects.
• Experience working with a reusable design system
• Advanced expertise in Figma required
• A sense of curiosity and continuous learning mindset

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Interview Process

At Syncro we believe in transparency and providing candidates with as much information as possible so you can make an informed decision during your job search. Below are the steps of the interview process you can expect:

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• Initial Interview (20-30m): A brief overview of your experience with HR
• Hiring Manager Interview (30m): More in depth overview of your experience with HM
• Design Interview & Portfolio Review (30m): Discuss your approach to design with design team members. Present and discuss one project from your portfolio
• Design Exercise (60m): with design, product and engineering. Demonstrate your design process by leading a collaborative whiteboarding exercise 

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Company Details

If you’re curious about learning more about Syncro, read on and visit the links below.

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Syncro is a B2B SaaS company with a highly collaborative and creative team serving the Managed Services Provider (MSP) industry. Picture an MSP as a company’s outsourced IT department - our platform empowers them with the tools and automation they need to run their businesses and supercharge their client services. Our goal is to empower our customers (we call them partners) to thrive through operational excellence. We're all about making it happen together!

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To see more about our product, and what it’s like to work here at Syncro, check us out online:

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• Website: www.syncromsp.com
• Glassdoor: https://www.glassdoor.com/Overview/Working-at-Syncro-EIIE4650167.11,17.htm
• LinkedIn: https://www.linkedin.com/company/syncromsp/mycompany/
• Life at Syncro Instagram: https://www.instagram.com/lifeatsyncro/ 

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Syncro is an equal opportunity employer. We are committed to creating an inclusive environment where all employees can thrive and do their best work, free from discrimination and harassment.