Find Your Dream Job at a Company that Shares Your Values

In this role, you will be the first contact between prospective customers and Boomi. You will be responsible for company research, setting meetings with Account Executives, qualifying and disqualifying leads, and collaborating with other team members to find and create successful campaigns. You will converse with and influence others on the phone. This is an inside sales position where you’ll own everything pertaining to generating new qualified leads into our sales pipeline: strategy, planning, and making it happen. You'll have input into and be expected to deploy a creative mix of inbound and outbound sales methodologies and tactics.  

Please also note that this is hybrid office/remote role where you will work at least 3 days per week from our stunning Barcelona office; and 2 days from home.

To align your activities with Boomi’s sales and business objectives, you will:

• Build out a comprehensive & repeatable inbound/outbound sales motion to generate new leads; from initial touchpoint to sales-qualified lead conversion
• Create conversations with target personas about their integration needs and challenges, introduce them to Boomi, and position the value of our solution by explaining technical, industry, and market facts to position Boomi products and services as competitive solutions.
• Create, plan & execute inbound/outbound sales campaigns; focused on lead generation & qualification to drive new business with emails & calls
• Partner with Account Executives to increase the opportunity pipeline;
• Convert sales-ready leads to the sales team for further follow
• Offer a great first impression of Boomi solutions to our prospects and customers and conduct them to the next sales stage Achieve monthly quotas of sourced qualified opportunities
• Work effectively in a team environment to support the achievement of sales goals and deliver on customer service levels for prospect engagement

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Skills & Experience Required:

• Excellent written and verbal communication skills in the Nordic language - Norwegian or Swedish preferred
• Aspiration to develop your career in technology sales
• High energy and positive attitude
• Comfortable working in a fast-paced and international environment education preferred
• Inbound/outbound sales experience preferred
• Typically requires +2 years of relevant experience
• Experience with the latest technologies and best practices in inbound/outbound sales tools preferred

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Payroll and benefits are provided through Globalization Partners, please ask your recruiter for more information.

Role Responsibilities:

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• Manage and resolve challenging issues for customers of the Boomi Managed Cloud Service.
• Responsible for providing telephone/email/chat and remote diagnostic technical support of the Boomi Managed Cloud Service.
• Respond to customer technical problems/issues related to hardware, software and networking.
• Recreate, identify and provide input on unique or recurring customer problems.
• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
• Document problems in the support solution database for diagnostics and solution implementation.
• Responsible for monitoring and addressing customer issues to understand their root cause and business impact.

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Requirements:

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• Minimum of 5 years of relevant experience or equivalent combination of education and work experience in Customer Support or technical customer facing experience
• Intermediate to advanced experience with the Linux operating system (RHEL preferred).  High comfort with administering operating system environments at the command level.
• Real world experience managing large scale, enterprise level cloud environments using Experience with AWS [ Amazon Web Services ], Microsoft Azure, Google Cloud Platform Cloud.
• Experience monitoring production application systems, performance optimization, root cause analysis, and advanced troubleshooting.
• Fundamental understanding of Computer Architectures, Cloud-based technologies, virtual computing and networking fundamentals (TCP/IP, SSH, NFS or NetApp)
• Experience supporting production Java runtimes (JVMs).
• Available for shift coverage rotation to support Global customer
• Existing SC level of UK National Security Clearance or be willing to undergo security screening to obtain SC level clearance
• Strong written and verbal communication skills

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Desirable Requirements:

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• Experience with Java testing tools (e.g. JMeter, JMX) and monitoring applications (e.g. DataDog or Zabbix or Wavefront)
• Experience with managing enterprise application such as cloud-based Enterprise Messaging Applications (Solace, SQS) Managed File Transfer (MFT) solutions (Thru or GoAnywhere), relational databases (MySQL, Postgres or Aurora DB), cloud based or virtual based Secure File Transfer Protocol (SFTP) solutions.
• Experience with Kubernetes and/or other similar containerized services.
• Boomi AtomSphere Certified
• Experience with Agile and Kanban Processes
• Bachelor’s Degree in Systems Engineering, Network Engineering, Computer Engineering, Computer Science, Information Technology or similar discipline

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Application closing date: 15 June 2024  

#LI-DF  

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Responsibilities:

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• Plan and own the release schedule and cycle across the portfolio
• Demonstrated capability and experience in collaborating with cross-functional teams and/or projects
• Proactively identifying and mitigating risks & removing obstacles to release
• Continuously looking to improve release processes to drive highly efficient releases
• Manage relationships and coordinate work between different teams at different locations

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What you’ll bring:

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• 5+ years of experience in release management desired
• Advanced written and verbal communication skills
• Knowledge of at least one of Agile Scrum/SAFe/Kanban methodologies
• Demonstrated effective leadership and analytical skills
• Advanced knowledge of software development lifecycle, including strong experience in Agile methodologies
• Values an inclusive culture and has a passion for sharing knowledge

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#LI-KT1

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In this role, you will drive revenue growth by optimizing and creating Presales programs and initiatives, enhancing the efficiency of the technical sales process, and ensuring that Presales teams are equipped with the knowledge and resources needed to deliver exceptional customer experiences. You will facilitate cross-functional collaboration, implement process improvements, and stay abreast of industry trends to drive innovation within the Presales organization.

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What you'll do:

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• Manage change requests for Presales technologies by working with stakeholders to understand requirements, implement, and track to resolution ensuring that any changes adhere to established governance standards, policies, and procedures
• Provide project management support for projects relating to new Presales programs, demo tools and improvement processes. (e.g. develop playbooks, process documentation, new product subject matter expert program maintenance, presentations, written communications)
• Facilitate knowledge sharing through weekly webinars and curated, field sourced content to share best practices and reusable assets across Presales teams globally to drive consistency and excellence
• Create and maintain database of relevant materials and work with assigned SMEs on a scheduled basis to ensure accuracy
• Create, maintain and socialize “Tiger Team” programs focused on the identification, socialization and continual education for field SMEs across different technologies
• Manage programs centered around collection of feedback from win/loss reviews, customer stories and lessons learned from a technical perspective
• Socialize and improve current demo up level programs including enforcing standard demo methodologies using vetted content and focus on improvement of related soft skills
• Manage global skills matrix across Boomi core products, common competitors, commonly used apps/systems and coding including verification method improvements
• Creation and maintenance of rotational programs for security, professional services, solution architecture, etc.  to improve technical knowledge of our field sellers
• Stay abreast of industry trends, emerging technologies, and best practices in Presales management, and drive continuous improvement initiatives

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The Experience you bring:

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• Bachelor's or Master’s degree in computer science, engineering, information technology, business, or related field
• 5+ years of experience in Project Management with a track record of developing and implementing successful strategies
• Demonstrated operational rigor and effective maximization of resources while paying attention to the details
• Hybrid analytical/creative mindset with the ability to leverage data and metrics to drive decision-making and continuous improvement using creative solutions
• Ability to collect and analyze data to prioritize properly and report on metrics to track progress and identify areas of improvement
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across functions

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Bonus points if you have:

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• Training and certifications in Project Management (PMP, MPM, PgMP or equivalent) Agile/Scrum, ITIL, Salesforce.com, Java, Power BI and/or AWS

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Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

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Boomi is committed to fair and equitable compensation practices. The base compensation for this position in the US ranges between $126,765 - 190,147 annually + applicable bonus. This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. Click here for an overview of our benefits at Boomi!

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Job Summary:

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As a Boomi Software Support Engineer, you are an enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment. You’re able to quickly understand customer challenges, identify the root cause, and find creative solutions to technical problems. A skilled communicator, you’re able to clearly share your knowledge and recommendations to a wide audience including those with technical and non-technical backgrounds. You are committed to delivering excellence to our customers, our company, and our colleagues.

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You’ll be a valued member of the Boomi Global Customer Support team, empowering our customers to optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to our customers to ensure their success with the Boomi platform.

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What you’ll do:

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• Provide exceptional engagement for our customer’s initial contact with the Global Customer Support team
• Engage with customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking
• Acknowledge customer’s concerns, empathizing and analyzing the information they’ve provided, and asking questions that refine your initial analysis
• Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration is necessary
• Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions.

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*Work hours: 5:00PM IST to 1.30AM IST  (Monday - Friday); hours flexibility;

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The experience you bring:

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• 3-4 years customer facing experience
• Ability to explain technical details to both technical and non-technical audiences
• Basic knowledge of programming and scripting languages, such as Java, React, Groovy, Java Script
• Basic knowledge of Windows and Linux OS
• Basic knowledge of cloud-based software applications (including installation, administration, and troubleshooting)
• Able to show patience, empathy, and compassion
• Passion for problem solving, continuous learning, and staying up to date on new technology and trends

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Bonus points if you have:

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• Advanced knowledge of performance tuning techniques and tools
• Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)
• Understanding of database administration
• Understanding of network fundamentals, including network trace analysis
• API design and development experience
• Thorough understanding of how data is transmitted securely across the network
• Boomi platform certifications and/or knowledge
• NetSuite, Salesforce, Hadoop, Linux system administration
• Knowledge of Postman and OAuth 2.0
• IT Consultant or Software Developer experience

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#LI-KT1

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In this role, you will be the first contact between prospective customers and Boomi. You will be responsible for company research, setting meetings with Account Executives, qualifying and disqualifying leads, and collaborating with other team members to find and create successful campaigns. You will converse with and influence others on the phone. This is an entry-level sales position where you’ll own everything about generating new qualified leads into our sales pipeline: strategy, planning, and making it happen. You'll have input into and be expected to deploy a creative mix of inbound and outbound sales methodologies and tactics.

​

Please also note that this is a hybrid office/remote role where you will work at least 3 days per week from our stunning Barcelona office; and 2 days from home.

​

To align your activities with Boomi’s sales and business objectives, you will:

​

• Build out a comprehensive & repeatable inbound/outbound sales motion to generate new leads; from initial touchpoint to sales-qualified lead conversion
• Create conversations with target personas about their integration needs and challenges, introduce them to Boomi, and position the value of our solution by explaining technical, industry, and market facts to position Boomi products and services as competitive solutions.
• Create, plan & execute inbound/outbound sales campaigns; focused on lead generation & qualification to drive new business with emails & calls
• Partner with Account Executives to increase the opportunity pipeline;
• Convert sales-ready leads to the sales team for further follow
• Offer a great first impression of Boomi solutions to our prospects and customers and conduct them to the next sales stage Achieve monthly quotas of sourced qualified opportunities
• Work effectively in a team environment to support the achievement of sales goals and deliver on customer service levels for prospect engagement

​

Skills & Experience Required:

​

• Excellent written and verbal communication skills in English
• Aspiration to develop your career in technology sales
• High energy and positive attitude
• Comfortable working in a fast-paced and international environment education preferred
• Inbound/outbound sales experience preferred
• Typically requires 0-1 years of relevant experience
• Experience with the latest technologies and best practices in inbound/outbound sales tools preferred

​

Payroll and benefits are provided through Globalization Partners, please ask your recruiter for more information.

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What you’ll achieve

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As a Technical Account Manager, you’ll serve as a designated and technical trusted advisor to your assigned accounts by becoming an extension of their team through proactive, prescribed and personalized engagements. This role will require you to deeply partner with your customers, understand their Boomi and environmental landscape, and apply your product, solution and industry expertise to ensure we deliver successful outcomes throughout all phases of their journey.

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You will:

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• Develop an in-depth understanding of the customer, their business, objectives, and their workloads and use cases with Boomi
• Identify and address technical opportunities, concerns, and requests, and align your delivery to their priorities, projects and opportunities
• Bring senior-level technical expertise and account management skills to serve your assigned accounts as their main Boomi “go-to” person
• Proactively monitor your customers’ Boomi environment to identify trends, potential issues, and anomalies and partner with support and the customer to investigate and mitigate findings which are outside of “normal”
• Offer best practice guidance, ongoing knowledge transfer and detailed recommendations to achieve and maintain optimum health, utilization and performance
• Lead regular technical business reviews with each of your assigned accounts to report on platform utilization, overall health and recommendations to maintain health
• Build and maintain very strong cross-functional relationships with Global Support, Sales, Customer Success, Engineering and Product
• Identify growth opportunities within each of your accounts and proactive partner with your Account Teams to recommend the right solution

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Essential Requirements

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• Bachelor’s degree or a minimum of 5+ years’ experience supporting and troubleshooting mission-critical enterprise software applications
• 5+ years of relevant experience as either an Architect, Pre-Sales Engineer, Service Delivery Manager or Consult/Advisor role with a (Technical) Account management focus
• Demonstrable experience with SaaS, Cloud and Application Integration, middleware and/or B2B integration
• Strong understanding of enterprise infrastructure, software and cloud architecture
• Natural ability to understand, translate and communicate complex business and technical matters to both Management and Technical audiences
• Strong active listening and empathy skills
• Polished, persistent and influential communicator
• Occasional travel

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Desirable Requirements

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• Excellent business, analytical, problem solving and communication skills (written and verbal) to various audiences
• Self-starter, flexible approach and entrepreneurial mindset
• Passion for technology and thrive in a dynamic environment of continuous improvement and innovation
• Multi-Lingual

How You'll Make An Impact

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Delivering solutions for customers around the globe takes a huge vision – but it’s our eye for detail that drives us forward. Our Administrative Support team takes care of the vital details that keep our business running smoothly, from preparing correspondence, presentations and reports, to maintaining confidential, business-critical records and information.

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As an Office Manager at Boomi, you'll manage our local office and activities to ensure on-site support to employees in our growing Vancouver location.  This role will partner with our Facilities Leadership team to promote Boomi's culture and enrich the workplace experience as we grow our footprint in Vancouver. We are building this location to be a global center of excellence and your leadership will help to set the pace and establish a special culture.

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What you'll do

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• Ensure the Vancouver Office runs smoothly and help to drive an amazing team culture for team members, business partners and customers
• Help to manage a global office onsite and event calendar so things are organized and run efficiently
• Organize and set up staff and business meetings and prepare supporting materials
• Coordinate team events, food deliveries, etc.
• Act as the point of contact among executives, employees, clients and other external partners
• Provide general administrative/office support for the Vancouver office
• Partner with our Facilities Leadership team to provide support related to the facility including vendor management, openings, etc.
• Partner with the workplace experience team to plan and host a variety of workplace experience initiatives
• Track budgets for office lunches, snacks, and workplace events
• Order and maintain office inventory, supplies and snacks
• Keep the office organized and tidy
• Ensure all the kitchens are maintained and stocked including coffee machines, snacks, beverages, consumables, etc.
• Partner with the Global Director of Real Estate and Workplace Experience to help oversee the buildout and opening of our new Vancouver Center of Excellence

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The Experience You Bring

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• 5+ years of experience as an Office Manager with knowledge/expertise in office moves and internal events
• Experience supporting/partnering with a fast-growing team
• Demonstrated ability to influence and work regionally to align business and workplace strategy
• Experience sourcing and managing vendors
• Experience being able to move quickly, think on your feet, and pivot at any time

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Bonus points if you have

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• Experience in the Tech/SaaS / iPaaS industry
• Experience with office relocations and openings

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Desirable Requirements

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• Proficiency in Google Suite, Microsoft Office, and other office productivity tools, with the aptitude to learn new software and systems
• Proactive problem solver with exceptional communication and interpersonal skills
• Well-organized, with great time management skills and the ability to multitask
• Exhibit strong professionalism and strict confidentiality with all materials, and exercise discretion when interfacing with the business
• Proactive and collaborative by nature
• Ability to work independently within a dynamic environment
• Attention to detail

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Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!Compensation

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Boomi is committed to fair and equitable compensation practices. Base compensation for this position ranges from $74,000 - $92,000 CAD annually + applicable bonus. Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location.

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How You'll Make An Impact

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Creating an Amazing Culture and Building Customer Love are two of our most strategic values at Boomi.   The Boomi Customer Success team lives and breathes these values every day.  A critical element of Boomi’s strategy is helping our customers accelerate their time to value and expand their relationships with Boomi.  This is a key differentiator for us and we believe that our customers deserve a unique and exceptional experience. When we do this well, our customers succeed and Boomi succeeds by increasing our renewal and growth rates. 

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We currently have an opening for an experienced scaled CSM for our hyper-growing commercial segment who will act as a player-coach for other Scaled Customer Success colleagues providing them with mentorship and coaching to achieve individual and team performance goals.

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We currently have several openings in our team for an experienced Customer Success Manager for our hyper-growing commercial segment.

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We seek energetic and highly productive CSMs for our ever-growing customer base. You will work with a large portfolio of customers to proactively launch and drive adoption and act as the voice of your customers internally at Boomi. You are relentless and dedicated to orchestrating high-value engagements including adoption, implementation, value creation, business reviews, roadmap alignment, and documenting measurable outcomes for our customers.

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Please also note that this is a hybrid office/remote role where you will work at least 3 days per week from our stunning Barcelona office, and 2 days from home.

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What you'll do

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• Develop and maintain a deep understanding of our customer's business objectives, challenges, and opportunities and help deliver value-driven engagements
• Identify, design, and being able to achieve the customer's goals in a short-term relationship
• Maintain a deep understanding of our platform and make recommendations on how customers can use it to accelerate their business objectives
• Deliver proactive and reactive customer success motions through touchpoints that require product knowledge, joint planning, problem-solving and ability to multi-task
• Collaborate with internal teams, including sales, services, support, and product to ensure adoption as well as mitigate any adoption risks
• Track and report on key metrics related to customer engagement, adoption,  satisfaction, and retention
• Proactively identify opportunities to expand the usage of Boomi products and services within existing customer accounts
• Act as a player-coach for other Scaled Customer Success colleagues providing them with mentorship and coaching to achieve individual and team performance goals.
• Develop, maintain, and run 1:M scaled engagements to drive advocacy, adoption, and retention

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The Experience You Bring

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• 7+ years of experience working as either Success Manager, Technical Consultant, Architect, or in other roles with a project, delivery, or technical account management focus
• Experience working with a large portfolio of customers (+100) and being able to manage multiple accounts at different stages in the life cycle.
• Excellent ability to understand and communicate complex business and technical subjects to both technical and non-technical audiences
• Ability to actively listen to customers and translate their business needs into personalized consultation
• Proven business and technical acumen to proactively identify customer needs and implement success, adoption, and outcome realization plans
• Have a data-driven and analytical mindset to prioritize, manage, and deliver multiple tasks and initiatives simultaneously
• Technical proficiency and a strong understanding of cloud-based software solutions
• Develop, test, and iterate on scaled playbooks and engagement strategies
• Impeccable verbal and written communication skills as well as customer-facing experience

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Desirable Requirements

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• 4 years of working as a Customer Success Manager or a scaled success leader for a SaaS or a cloud-based platform
• Experience in iPaaS, Automation, or Data/Application Integration space
• Experience with Customer Success Management tools like Gainsight/Totango
• Fluent in English + additional language: French, German, Dutch, Italian
• Please note that this is a Player/Coach role so we will prefer candidates with experience leading a small team

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Payroll and benefits are provided through Globalization Partners, please ask your recruiter for more information.

​

In this role, you will be the first contact between prospective customers and Boomi. You will be responsible for company research, setting meetings with Account Executives, qualifying and disqualifying leads, and collaborating with other team members to find and create successful campaigns. You will converse with and influence others on the phone. This is an entry-level sales position where you’ll own everything about generating new qualified leads into our sales pipeline: strategy, planning, and making it happen. You'll have input and be expected to deploy a creative mix of inbound and outbound sales methodologies and tactics.

​

This is a hybrid role based out of our Barcelona office.  

To align your activities with Boomi’s sales and business objectives, you will:

​

• Build out a comprehensive & repeatable inbound/outbound sales motion to generate new leads; from initial touchpoint to sales-qualified lead conversion
• Create conversations with target personas about their integration needs and challenges, introduce them to Boomi, and position the value of our solution by explaining technical, industry, and market facts to position Boomi products and services as competitive solutions.
• Create, plan & execute inbound/outbound sales campaigns; focused on lead generation & qualification to drive new business with emails & calls
• Partner with Account Executives to increase the opportunity pipeline;
• Convert sales-ready leads to the sales team for further follow
• Offer a great first impression of Boomi solutions to our prospects and customers and conduct them to the next sales stage Achieve monthly quotas of sourced qualified opportunities
• Work effectively in a team environment to support the achievement of sales goals and deliver on customer service levels for prospect engagement

​

Skills & Experience Required:

​

• Excellent written and verbal communication skills in English and German
• Aspiration to develop your career in technology sales
• High energy and positive attitude
• Comfortable working in a fast-paced and international environment education preferred
• Inbound/outbound sales experience preferred
• Typically requires 0-1 years of relevant experience
• Experience with the latest technologies and best practices in inbound/outbound sales tools preferred

​

Payroll and benefits are provided through Globalization Partners, please ask your recruiter for more information.

​

*Overview:* This position is part of the GTO Shared Services team that helps the Global Technical Sales Organization to establish an efficient sales organization to provide best in class Boomi Integration solutions to their customers. Responsible for supporting the global sales organization with opportunity qualification, solution builds, demonstrations, and technical presentations as well as pre-sales support, PoCs and technical enablement sessions. (Bangalore)

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*Key Responsibilities:*

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• Develop customer solutions, demonstrations and POCs to support technical sales
• Develop a trusted advisor relationship with Technical Sales and Solutions leadership
• Support sales enablement and solution design to accelerate time to delivering Boomi integration solutions
• Assist sales teams in designing the right solution architecture for their customers/prospects in the pre-sales cycle
• Conduct workshops/webinars with sales teams to keep them updated on new releases and best practices to help evangelize Boomi within the sales community.
• Develop and maintain best practices of Boomi's products throughout the technical sales community
• Assist maintenance of BoomiLabs demo systems

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*Required Skills:*

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• BE/B.Tech Degree (or equivalent)
• Minimum of 6 years overall work experience with at least  3 years relevant experience with Boomi in one or more of the following: Professional services/consulting, presales, solutioning, delivery technical account management, consulting or development -- ideally in Integration areas, SaaS experience desirable.
• Experience in a “customer facing” environment such as technical consulting.
• Experience in indirect pre-sales support
• Technical knowledge of integration technologies, capabilities, best use and  

how to deploy, including knowledge of  one or more of Boomi/Mulesoft/Informatica/Tibco/SoftwareAG Webmethods

• Experience with enterprise integration tools, middleware technologies, and application and data integration patterns including ESB, MOM, JMS, SOAP/REST web services, databases, ETL.
• Experience in public clouds(AWS/Azure/GCP).AWS is desirable.
• Understanding of Unix/Linux systems, experience in scripting tools - Bash,Powershell,Python,Javascript
• Demonstrated ability to communicate, present and influence credibly and effectively
• Ability to prioritize, multi-task, and perform effectively under pressure
• Aptitude both for analyzing technical concepts and translating them into business terms, and  

for mapping business requirements to technical features

• Excellent written, verbal, and presentation skills appropriate to both technical and management clients.
• Experience managing a high volume of activity, and a large number of projects, in a fast-paced growing organization. Ability to self-manage and prioritize workload.
• Travel 25%

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Benefits:

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We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

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#LI-NR1

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How You'll Make An Impact:

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As a key contributor to our sales team, you will play a pivotal role in formulating and executing a comprehensive sales strategy within your assigned region. Your primary responsibility will be to carry the quota for the entire Boomi suite of products, driving revenue growth within the existing customer base. Acting as a trusted advisor, you will closely collaborate with current customers to deeply understand their company challenges and goals.

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Your role will extend to consulting with customers on the Boomi Platform, advocating solutions that align with their business objectives and pave the way for innovation within their organizations. Operating in a fast-paced, collaborative, and enjoyable atmosphere, you will be an integral part of our sales community, actively contributing to our business growth.

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What You Will Do:

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• Formulate and execute a sales strategy within an assigned region.
• Carry quota for the entire Boomi suite of products and drive revenue growth within your existing customer base.
• Work closely with current customers as a trusted advisor to deeply understand their unique company challenges and goals.
• Consult with customers on the Boomi Platform to evangelize solutions that will help them reach their business goals and blaze new trails within their organizations.
• Contribute to our business growth in a fast-paced, collaborative, and fun atmosphere, as a valued member of our sales community.
• Participate in the development and management of local field events

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The Experience You Bring:

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• 7-10 years of Enterprise sales experience in technology field sales.
• Data Integration or similar domain experience required.
• SaaS experience required.
• 5+ years of experience creating and implementing long-term transformational account strategies in a customer-facing role.
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations.
• Cross-functional selling experience (Architect, CTO, VP Ecommerce, Professional Services) and selling with GSI/SI.
• Experience selling technical platform solutions and aligning technical solutions to business initiatives.
• Experience using Salesforce, Clari, and MEDPPIC model preferred

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Key Competencies:

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• Consultative selling experience
• Strong Communication
• Excellent presentation skills
• Competitive Spirit
• Collaboration and influence in a “win as a team” environment.
• Resourceful
• Coachable
• Drive for results
• Can articulate ROI.
• Solution Selling Ability
• Strong Discovery Skills
• Objection Handling Skills
• Planning and Closing Skills

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Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit or considered for another role!

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Compensation:  

Boomi is committed to fair and equitable compensation practices.  The On Target Earnings (OTE) for this role are $260K - $310K (inclusive of commission). Base compensation is determined by various factors including geographic location and the candidate's knowledge, skills, and experience This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. Clickherefor an overview of our benefits at Boomi!

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How You'll Make An ImpactAs a Senior Director of Commercial Sales at Boomi, you will manage teams of sales professionals responsible for selling Boomi solutions, and services. You will represent, communicate, and execute sales strategies and be responsible for creating a high-energy culture as you drive the team to generate new pipeline and position Boomi products and services. 

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What You'll Do

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• Oversee the entire commercial sales organization based in Vancouver, inclusive of 8 leaders and 70+ account executives and managers
• Direct the efforts of sales makers in the achievement of the operational objectives of the group
• Provide direction, development and inspiration to team members in the organization; Motivate and drive team members to exceed sales objectives
• Understand the market in which Boomi operates, including our business, industry, and competitors, and use that knowledge to plan for the future
• Lead teams to create a superior customer experience by delivering technology solutions tailored to customer needs while removing barriers and driving strategic alignment in the group
• Work with the Commercial leadership team, Marketing and our Channel Team Members to implement and carry out sales plans, campaigns, and strategies to generate net-new and existing customer pipeline and revenue
• Review sales/pipeline generation results, implement sales strategies and lead sales and product training sessions

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The Experience You Bring

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• Bachelor's degree with 12+ years of relevant experience or equivalent combination of work and experience
• 8+ years of people leadership experience
• Proven experience forecasting bookings accurately for multiple sales teams
• Strong track record of sales experience in a quota-driven sales capacity, preferably in technology sales
• Proficient with CRM tools – SFDC preferably
• Understanding of MEDDPIC selling skills
• Proven ability to drive and implement sales plans
• Excellent verbal and written communication skills
• Proficient with Microsoft Office Suite: Word, Excel, PowerPoint

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Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

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CompensationBoomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) ranges from $ 341,000- $430,000 CAD annually (inclusive of commission). Final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location.

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How You'll Make An Impact

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We are seeking a dynamic and results-driven Senior Business Development Manager to join our team. In this role, you will be responsible for identifying, prospecting, and closing net-new OEM accounts while also nurturing and expanding relationships with existing OEM partners. This role is pivotal in driving revenue growth and market share.

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What You’ll Do

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• Prospect, qualify, and close net-new OEM accounts to achieve sales targets and revenue goals.
• Develop and implement strategic sales plans to penetrate target markets and verticals.
• Build and maintain strong relationships with key decision-makers at software companies, understanding their integration and automation needs and providing tailored solutions.
• Collaborate with internal teams, including product, marketing, and partner success, to ensure alignment with customer requirements and market demands.
• Manage the entire sales cycle, from lead generation to contract negotiation and closure.
• Identify upsell and cross-sell opportunities within existing OEM partner accounts, leveraging a deep understanding of their business objectives, usage patterns, and integration and automation needs.
• Conduct product demonstrations and presentations to showcase the value proposition of our platform to potential partners.
• Actively track and report sales activities, pipeline status, and market trends using CRM tools.
• Stay abreast of industry developments, competitor activities, and market dynamics to identify new opportunities and maintain a competitive edge.

​

The experience you’ll bring

​

• Proven track record of success in B2B sales, particularly in the technology/software industry.
• 8+ years experience selling OEM solutions or partnership programs is highly desirable.
• Strong negotiation, communication, and presentation skills.
• Self-motivated with a passion for exceeding sales targets and driving revenue growth.
• Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.
• Excellent organizational and time management skills, with a keen attention to detail.
• Willingness to travel as needed.  The role is Remote US Based.

​

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

​

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this role are $210,000 - $263.000 (inclusive of commission).  Final compensation is determined by various factors including geographic location and the candidate's knowledge, skills, and experience. Click here for an overview of our benefits at Boomi!

​

​

**Key Responsibilities  

-Understand customer’s business needs and IT strategy and assets to Design solution architecture appropriate to business needs and technology context.  

-Strong communication and presentation skills along with customer empathy are paramount for this customer-facing role.  

-Gather requirements from Customers and plans, design, implement, test, and document integration processes varying in levels of complexity.   

-Develop test plan specifications, test and debug processes according to plan.  

-Provide Technical Analysis for proper handling of our integration processes and Molecule/ATOM deployments, with a focus on simplification and enhanced outputs.  

-Be an advisory to customers and maintain high customer satisfaction through high-quality project delivery.          

-Project execution including project planning and risk identification as well as project closure including assessing and helping manage risks to closure.      

-Design and Setup Molecule/Atom Runtime infrastructure on Cloud or On-Premise with High Availability(HA) and Disaster Recovery(DR).  

-Possess a thorough understanding of common software delivery methodologies (Waterfall, Agile, DevOps)  

-Advises project team during system development to assure compliance with architectural principles, guidelines, and standards.      

-Shares Boomi architectural vision with stakeholders through discussion and presentations.      

-Ensures Integration designs meet the architectural blueprint for business applications.      

-Translate business processes and requirements into technical integration requirements and designs.  

-Recommend and Implement Boomi best practices for implementing integrations using the Boomi AtomSphere integration platform.  

-Mitigates risk by following established procedures, spotting key errors and demonstrating strong ethical behavior.                              

-Provide documentation and workstream outputs that allow for education and oversite of all integration work.  

-Work closely with Application/Operational teams to ensure business processes are efficient and productive and eliminate errors.  

-Delivering high-quality outputs aligned to internal SLAs and timelines.  

-As a Boomi Integration Platform Developer you will be supporting Boomi Platform implementation remotely for clients based all over the US, EMEA, and APJ.**

​

**Qualification / Essential Requirements  

BE/B.Tech Degree or ME/M.Tech (or equivalent)  

• Minimum of 7 to 10 years of IT work experience.  

Professional services/consulting, architecting, and delivering the solutions in the Systems Integration space, SaaS experience desirable.  

• Min 5+ years of experience in Boomi architecting, designing, and developing Boomi projects.  
• Experience in a customer-facing environment such as technical consulting.  
• Knowledge of Linux/Unix and Windows environments.  
• Technical understanding of Web Services technologies including REST, SOAP is required.   
• Experience with enterprise integration tools, middleware technologies, and application and data integration patterns including ESB, MOM, JMS, SOAP/REST web services, databases, ETL.  
• Demonstrated ability to communicate, present and influence credibly and effectively.  
• Ability to prioritize, multi-task, and perform effectively under pressure  
• Aptitude both for analyzing technical concepts and translating them into business terms and for mapping business requirements to technical features.  
• Excellent written, verbal, and presentation skills appropriate to both technical and management clients.  
• Experience managing a high volume of activity, and a large number of projects, in a fast-paced growing organization. Ability to self-manage and prioritize workload.  
• Travel 10%**

​

**Desirable Requirements  

-Familiarity with Boomi Elements like API, Master Data Hub(MDH), EDI, FLOW,DCP(Data Catalog and Preparation) and other visual-based integration middleware platforms.**

​

Proven ability to design and optimize business processes and to integrate business processes across disparate systems.

​

**-Database skills including SQL, data modeling, and databases (e.g. Oracle, MS SQL, MySQL)  

-Messaging/Streaming knowledge including Solace, Kafka, JMS (e.g. ActiveMQ, MQSeries, OracleAQ)  

-Preferred experience in Java, JavaScript, Groovy**

​

**-Preferred knowledge on Mulesoft development or Mule code understanding.  

-Agile and DevOps methodologies.  

-Integration end point experience with SAP, Workday, NetSuite, Coupa, Solace, Kafka, MS Dynamics 365,Salesforce.  

-Knowledge of Continuous Integration and Continuous Delivery (CICD)  

-Exposure to Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP), SAP, Kubernetes, Docker.**

​

Boomi is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boomi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boomi will not tolerate discrimination or harassment based on any of these characteristics. Boomi encourages applicants of all ages.

​

How You'll Make An Impact:

​

As a key contributor to our sales team, you will play a pivotal role in formulating and executing a comprehensive sales strategy within your assigned region. Your primary responsibility will be to carry the quota for the entire Boomi suite of products, driving revenue growth within the existing customer base. Acting as a trusted advisor, you will closely collaborate with current customers to deeply understand their company challenges and goals.

​

Your role will extend to consulting with customers on the Boomi Platform, advocating solutions that align with their business objectives and pave the way for innovation within their organizations. Operating in a fast-paced, collaborative, and enjoyable atmosphere, you will be an integral part of our sales community, actively contributing to our business growth.

​

What You Will Do:

​

• Formulate and execute a sales strategy within an assigned region.
• Carry quota for the entire Boomi suite of products and drive revenue growth within your existing customer base.
• Work closely with current customers as a trusted advisor to deeply understand their unique company challenges and goals.
• Consult with customers on the Boomi Platform to evangelize solutions that will help them reach their business goals and blaze new trails within their organizations.
• Contribute to our business growth in a fast-paced, collaborative, and fun atmosphere, as a valued member of our sales community.
• Participate in the development and management of local field events

​

The Experience You Bring:

​

• 7-10 years of Enterprise sales experience in technology field sales.
• Data Integration or similar domain experience required.
• SaaS experience required.
• 5+ years of experience creating and implementing long-term transformational account strategies in a customer-facing role.
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations.
• Cross-functional selling experience (Architect, CTO, VP Ecommerce, Professional Services) and selling with GSI/SI.
• Experience selling technical platform solutions and aligning technical solutions to business initiatives.
• Experience using Salesforce, Clari, and MEDPPIC model preferred

​

Key Competencies:

​

• Consultative selling experience
• Strong Communication
• Excellent presentation skills
• Competitive Spirit
• Collaboration and influence in a “win as a team” environment.
• Resourceful
• Coachable
• Drive for results
• Can articulate ROI.
• Solution Selling Ability
• Strong Discovery Skills
• Objection Handling Skills
• Planning and Closing Skills

​

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit or considered for another role!

​

Compensation:  

Boomi is committed to fair and equitable compensation practices.  The On Target Earnings (OTE) for this role are $260K - $310K (inclusive of commission). Base compensation is determined by various factors including geographic location and the candidate's knowledge, skills, and experience This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. Clickherefor an overview of our benefits at Boomi!

​

​

​

​

Manager, Finance Deal Strategy & Operations  

We’re looking for someone to join our finance organization to help build our finance deal strategy & operations team and capabilities. This position will report to the Director of Finance Deal Strategy & Operations and support our sales organization delivering robust financial and profitability deal analysis and reporting, as well as help architect major transactions to maximize achievement against Boomi’s financial goals.  

This role will be based in Barcelona, Spain.  

Responsibilities:

​

• Be responsible for finance’s role in the deal approval process – defining and reviewing the metrics that matter in our bookings from profitability, discounting, and other terms
• Enable close in-theatre partnerships between finance and commercial teams
• Work closely with sales, operations, finance, legal, and engineering teams to implement a best-in-class deal approval process
• Equip our sales teams to navigate complex deals by providing training and guidance on pricing strategies, contract negotiations, and financial KPIs
• Guide business decisions by preparing an analysis of operational and financial metrics (i.e. discounting, contract terms, etc.) to support commercial decisions
• A key member of the quarter-end bookings process, this role will require tight partnership with Sales Operations and Field Sales teams during end-of-quarter activities.
• Leading or collaborating on cross-function projects (creating dashboards, analytics, sales enablement)

​

Essential requirements:

​

• 5+ years of successfully supporting and managing a Deals Desk/Business Desk function in the SaaS industry.
• Strong SaaS revenue recognition experience and other quote-to-cash principles.
• High-growth SaaS / Software experience a must
• Proven success partnering with Go-To-Market Teams and other cross-functional departments.
• Deep knowledge of sales operations with strong proficiency in pricing/packaging, deal desk and quote-to-cash processes.
• Proactive and self-motivated to identify and solve problems; comfortable with a high degree of responsibility and autonomy.
• Ability to multitask and prioritize at times of high volume during the end of the month and quarter

​

#LI-DF

​

​

​

Role Responsibilities:

​

• Manage and resolve challenging issues for customers of the Boomi Managed Cloud Service.
• Responsible for providing telephone/email/chat and remote diagnostic technical support of the Boomi Managed Cloud Service.
• Respond to customer technical problems/issues related to hardware, software and networking.
• Recreate, identify and provide input on unique or recurring customer problems.
• Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct failures.
• Document problems in the support solution database for diagnostics and solution implementation.
• Responsible for monitoring and addressing customer issues to understand their root cause and business impact.

​

​

Requirements:

​

• Strong written and oral communication skills
• Minimum of 5 years of relevant experience or equivalent combination of education and work experience in Customer Support or technical customer facing experience
• Intermediate to advanced experience with the Linux operating system (RHEL preferred).  High comfort with administering operating system environments at the command level.
• Real world experience managing large scale, enterprise level cloud environments using Experience with AWS [ Amazon Web Services ], Microsoft Azure, Google Cloud Platform Cloud.
• Experience monitoring production application systems, performance optimization, root cause analysis, and advanced troubleshooting.
• Fundamental understanding of Computer Architectures, Cloud-based technologies, virtual computing and networking fundamentals (TCP/IP, SSH, NFS or NetApp)
• Experience supporting production Java runtimes (JVMs).
• Available for shift coverage rotation to support Global customers

​

​

Desirable Requirements:

​

• Experience with Java testing tools (e.g. JMeter, JMX) and monitoring applications (e.g. DataDog or Zabbix or Wavefront)
• Experience with managing enterprise application such as cloud-based Enterprise Messaging Applications (Solace, SQS) Managed File Transfer (MFT) solutions (Thru or GoAnywhere), relational databases (MySQL, Postgres or Aurora DB), cloud based or virtual based Secure File Transfer Protocol (SFTP) solutions.
• Experience with Kubernetes and/or other similar containerized services.
• Boomi AtomSphere Certified
• Experience with Agile and Kanban Processes
• Bachelor’s Degree in Systems Engineering, Network Engineering, Computer Engineering, Computer Science, Information Technology or similar discipline

​

​

#LI-NR1

​

​

Location - Hyderabad

​

What you’ll do:

​

• Provide exceptional engagement for our customer’s initial contact with the Global Customer Support team

-------------------------------------------------------------------------------------------------------

• Engage with customers through virtual meetings, chat, and email to manage their expectations, set priorities and resolve technical issues related to our products, including configuration and networking

---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------

• Acknowledge customers’ concerns, empathise and analyse the information they’ve provided, and ask questions that refine your initial analysis

--------------------------------------------------------------------------------------------------------------------------------------------

• Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration are necessary

---------------------------------------------------------------------------------------------------------------------------------------------------

• Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions.

-----------------------------------------------------------------------------------------------------------------------

​

​

*Work hours: 9:30 AM- 6:30 PM IST (Monday - Frid); on-call rotations; hours flexibility; remote

------------------------------------------------------------------------------------------------

​

The experience you bring:

​

• 3-4 years of customer-facing experience

---------------------------------------

• Ability to explain technical details to both technical and non-technical audiences

----------------------------------------------------------------------------------

• Basic knowledge of programming and scripting languages, such as Java, React, Groovy, JavaScript

-----------------------------------------------------------------------------------------------

• Basic knowledge of Windows and Linux OS

---------------------------------------

• Basic knowledge of cloud-based software applications, (including installation, administration, and troubleshooting)

-------------------------------------------------------------------------------------------------------------------

• Able to show patience, empathy, and compassion

----------------------------------------------

• Passion for problem-solving, continuous learning, and staying up to date on new technology and trends

-----------------------------------------------------------------------------------------------------

• Ability to work an on-call rotation

-----------------------------------

​

​

Bonus points if you have:

​

• Boomi platform certifications and/or knowledge

----------------------------------------------

• Windows and Linux OS experience

-------------------------------

• Cloud-based software application experience, including installation, administration, and troubleshooting

--------------------------------------------------------------------------------------------------------

• Ability to analyze error logs for Java programs, Windows OS, Linux OS

---------------------------------------------------------------------

• Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, JavaScript

---------------------------------------------------------------------------------------------------------------------------

• Advanced knowledge of performance-tuning techniques and tools

-------------------------------------------------------------

• Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)

------------------------------------------------------------------------------

• Understanding of database administration

----------------------------------------

• Understanding of network fundamentals, including network trace analysis

-----------------------------------------------------------------------

• API design and development experience

-------------------------------------

• Thorough understanding of how data is transmitted securely across the network

-----------------------------------------------------------------------------

• NetSuite, Salesforce, Hadoop, Linux system administration

---------------------------------------------------------

• Knowledge of Postman and OAuth 2.0

----------------------------------

• IT Consultant or Software Developer experience

----------------------------------------------

**Key Responsibilities  

-Understand customer’s business needs and IT strategy and assets to Design solution architecture appropriate to business needs and technology context.  

-Strong communication and presentation skills along with customer empathy are paramount for this customer-facing role.  

-Gather requirements from Customers and plans, design, implement, test, and document integration processes varying in levels of complexity.   

-Develop test plan specifications, test and debug processes according to plan.  

-Provide Technical Analysis for proper handling of our integration processes and Molecule/ATOM deployments, with a focus on simplification and enhanced outputs.  

-Be an advisory to customers and maintain high customer satisfaction through high-quality project delivery.          

-Project execution including project planning and risk identification as well as project closure including assessing and helping manage risks to closure.      

-Design and Setup Molecule/Atom Runtime infrastructure on Cloud or On-Premise with High Availability(HA) and Disaster Recovery(DR).  

-Possess a thorough understanding of common software delivery methodologies (Waterfall, Agile, DevOps)  

-Advises project team during system development to assure compliance with architectural principles, guidelines, and standards.      

-Shares Boomi architectural vision with stakeholders through discussion and presentations.      

-Ensures Integration designs meet the architectural blueprint for business applications.      

-Translate business processes and requirements into technical integration requirements and designs.  

-Recommend and Implement Boomi best practices for implementing integrations using the Boomi AtomSphere integration platform.  

-Mitigates risk by following established procedures, spotting key errors and demonstrating strong ethical behavior.                              

-Provide documentation and workstream outputs that allow for education and oversite of all integration work.  

-Work closely with Application/Operational teams to ensure business processes are efficient and productive and eliminate errors.  

-Delivering high-quality outputs aligned to internal SLAs and timelines.  

-As a Boomi Integration Platform Developer you will be supporting Boomi Platform implementation remotely for clients based all over the US, EMEA, and APJ.**

​

**Qualification / Essential Requirements  

BE/B.Tech Degree or ME/M.Tech (or equivalent)  

• Minimum of 7 to 9 years of IT work experience.  

Professional services/consulting, architecting, and delivering the solutions in the Systems Integration space, SaaS experience desirable.  

• Min + years of experience in Boomi architecting, designing, and developing Boomi projects.  
• Experience in a customer-facing environment such as technical consulting.  
• Knowledge of Linux/Unix and Windows environments.  
• Technical understanding of Web Services technologies including REST, SOAP is required.   
• Experience with enterprise integration tools, middleware technologies, and application and data integration patterns including ESB, MOM, JMS, SOAP/REST web services, databases, ETL.  
• Demonstrated ability to communicate, present and influence credibly and effectively.  
• Ability to prioritize, multi-task, and perform effectively under pressure  
• Aptitude both for analyzing technical concepts and translating them into business terms and for mapping business requirements to technical features.  
• Excellent written, verbal, and presentation skills appropriate to both technical and management clients.  
• Experience managing a high volume of activity, and a large number of projects, in a fast-paced growing organization. Ability to self-manage and prioritize workload.  
• Travel 10%**

​

**Desirable Requirements  

-Familiarity with Boomi Elements like API, Master Data Hub(MDH), EDI, FLOW,DCP(Data Catalog and Preparation) and other visual-based integration middleware platforms.**

​

Proven ability to design and optimize business processes and to integrate business processes across disparate systems.

​

**-Database skills including SQL, data modeling, and databases (e.g. Oracle, MS SQL, MySQL)  

-Messaging/Streaming knowledge including Solace, Kafka, JMS (e.g. ActiveMQ, MQSeries, OracleAQ)  

-Preferred experience in Java, JavaScript, Groovy  

-Agile and DevOps methodologies.  

-Integration end point experience with SAP, Workday, NetSuite, Coupa, Solace, Kafka, MS Dynamics 365,Salesforce.  

-Knowledge of Continuous Integration and Continuous Delivery (CICD)  

-Exposure to Amazon Web Services (AWS), Microsoft Azure, or Google Cloud Platform (GCP), SAP, Kubernetes, Docker.**

​

Boomi is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind Boomi is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Boomi are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, national, social or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Boomi will not tolerate discrimination or harassment based on any of these characteristics. Boomi encourages applicants of all ages.

​

Hello! While we may not have the exact role you're looking for right now, we're always looking for passionate, curious, and empathetic people to join our team. Please apply below and tell us what excites you about working at Customer.io.

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

Our core values

​

When you join Customer.io, you are becoming a part of a global, remote-first team of 200+ individuals who live by our core values:

​

• Empathy - Treat people with courtesy and kindness while trying to understand where they’re coming from.
• Transparency - Build trust and commitment through openness, dialogue, and accountability, within our team and with our customers.
• Responsibility - When people act and think like owners, everyone feels empowered to make our company the best it can be.
• Awkwardness - Celebrate the things that make you unique and do the same for your co-workers.

​

Benefits at Customer.io

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar for dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend a to be used for home internet, cell phone and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in-person with your peers throughout the year

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

If you're excited to work alongside a talented group of individuals spanning 14 countries, and for a people-first company that empowers you to succeed, please apply below. Include a cover letter and tell us more about the work you love to do, and why you're excited to join Customer.io. We look forward to hearing from you!

​

👋 Well, hello! My name is Maria Diaz — I’m a Recruiter here at Customer.io. Thank you for taking the time to consider this opportunity. The Sales Team and I are proactively seeking qualified candidates for future Account Executive (AE) positions on our team.

​

While we may not be actively hiring for this role at the moment, we are eager to connect with talented individuals who are interested in getting the ball rolling. This evergreen posting serves as an opportunity for you to express your interest in joining our Sales team.

​

About the job

​

This is a unique opportunity to join a thriving, fast-paced team to take your sales career to the next level and help lead our expansion into the EMEA market. If you’ve worked deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.

​

Our AEs run the full sales cycle (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.

​

We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.

​

Some things you'll do...

​

• Prospect into our ICP (ideal customer profile) within the EMEA region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
• Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
• Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
• Schedule and perform online demos with qualified prospects.
• Uncover key business needs and problems, match Customer.io's solutions and features
• Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
• Explain and demonstrate the features and merits of our products and services

​

About you...

​

• You have a minimum of 2 years’ experience as a top performer in a B2B Saas based Account Executive role, ideally within the Marketing Technology landscape
• Proven track record of quota and goal achievement
• Familiarity with MEDDPICC or a similar sales framework
• Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
• Ability to identify customer business needs in order to recommend relevant solutions
• Ability to prioritize responsibilities in a fast-paced and dynamic environment
• You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
• You have a Growth Mindset, and always put your customers first!

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $90,000 USD Base + $90,000 Variable = $180,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks of paid parental leave
• 100% paid insurance premiums for you and your dependents, for medical, dental, vision,
• Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date.
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact!

​

​

👋 Well, hello! My name is Maria Diaz — I’m a Recruiter here at Customer.io. Thank you for taking the time to consider this opportunity. The Sales Team and I are proactively seeking qualified candidates for future Account Executive (AE) positions on our Americas team.

​

While we may not be actively hiring for this role at the moment, we are eager to connect with talented individuals who are interested in getting the ball rolling. This evergreen posting serves as an opportunity for you to express your interest in joining our Sales team.

​

About the job

​

This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.

​

Our AEs run the full sales cycle (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.

​

We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.

​

Some things you'll do...

​

• Prospect into our ICP (ideal customer profile) within the Americas region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
• Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
• Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
• Schedule and perform online demos with qualified prospects.
• Uncover key business needs and problems, match Customer.io's solutions and features
• Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
• Explain and demonstrate the features and merits of our products and services

​

About you...

​

• You are located in the Americas
• You have a minimum of 2 years’ experience as a top performer in a B2B SaaS based Account Executive role, ideally within the Marketing Technology landscape
• Proven track record of quota and goal achievement
• Familiarity with MEDDPICC or a similar sales framework
• Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
• Ability to identify customer business needs in order to recommend relevant solutions
• Ability to prioritize responsibilities in a fast-paced and dynamic environment
• You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
• You have a Growth Mindset, and always put your customers first!

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

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We are offering a starting salary of $90,000 USD Base + $90,000 Variable = $180,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks of paid parental leave
• 100% paid insurance premiums for you and your dependents, for medical, dental, vision,
• Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date.
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact!

​

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We are seeking a Senior Backend Engineer to join our growing Engineering team! 

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Customer.io is looking for collaborative senior scaling developers who love solving interesting puzzles and are excited to help us build a scalable platform that our customers love. Our small, remote-first team is fun-loving, passionate, and highly effective. We offer many opportunities to grow and refine your skills while having a significant impact. Our team members have backgrounds in various industries, from AdTech to Gaming. We believe embracing our unique perspectives and expertise is the key to our success as a collaborative team.

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As a distributed company, we value diversity and are committed to giving you the flexibility and freedom to work from anywhere in the world on a schedule that fits your family and your life.

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Some things you'll do

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• Be a model and mentor for writing well-architected, well-tested, and easy-to-understand services in Go that help our customers easily send timely & relevant messages at scale.
• Apply your unique perspective to help us define and build the next generation of features and infrastructure needed to help our customers and company flourish.
• Work with our tech support teams to diagnose operational issues and help our customers achieve their goals with our product.
• Take an active role in a friendly, supportive team that encourages you and the company to grow as individuals, professionals, and teams.
• Mentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices.

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About you

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• Works in North/South American time zones
• Preferably 7+ years of relevant experience.
• A track record of delivering performant and scalable distributed applications on cloud infrastructure in Golang.
• A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way.
• Experience working with customers and applying a deep understanding of their needs to produce timely solutions to their real-world problems.
• A solid understanding of scalability problems and experience building out performant distributed applications on cloud infrastructure.
• Comfort working in UNIX environments and applying modern collaborative development practices.
• Experience in working with RDB systems, preferably MySQL.
• Ability to deliver high-quality solutions quickly and without mentorship.
• Experience working within a distributed company is preferred.

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

​

Here's what you can expect from our hiring process:

​

1. 30 minute video call with a Recruiter
2. 60 minute Technical Interview with two members of our engineering team
3. Take Home Assignment
4. 60 minute Assignment Review Call with two members of our engineering team
5. Final Interview with Hiring Manager

Hi, I’m Paul, VP Engineering at Customer.io.

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I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.

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At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.

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Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!

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As an Engineering Manager at Customer.io, you will...

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• Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
• Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
• Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
• Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
• Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
• Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
• Build and maintain a partnership with your Product Management and Design peers

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We're looking for someone who…

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• Works in North/South American time zones
• Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
• Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
• Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
• Builds and nurtures high performing teams
• Is fueled to reach higher when our customers are having a bad day
• Communicates concisely, accurately, and directly, both verbally and in writing

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.  

Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

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• Zone 1: $224,000 - $246,000 USD
• Zone 2: $205,000 - $225,000 USD
• Zone 3: $187,000 - $205,000 USD
• Zone 4: $150,000 - $$165,000 USD

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Please speak with a recruiter for additional information about zone locations.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.

​

Here's what you can expect from our hiring process (order is subject to change):

​

1. 30 minute video call with Recruiter
2. Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
3. 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
4. Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview

Hi, I'm James Walsh, Director of Solutions at Customer.io!

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We're looking for someone to join our team who is passionate about problem-solving and enjoys talking to prospective customers. This role will be a fundamental part of our solutions team. You will be responsible for bridging the technical gap between qualified prospects' needs and our business.

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As a Solutions Architect, you will be solely focused on supporting our sales team in closing premium deals while simultaneously ensuring Leads are confident in their buying decision to make the switch to Customer.io. You'll work directly with our Account Executives and Sales Enablement Team as a technical and product expert. You will be on the frontline, answering technical questions and delivering custom solutions for integrations and core use cases. Advocating for qualified Leads and ensuring the best path for success will be your responsibility.

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To get there, you'll need a deep understanding of the customer's concerns, pain points, and desires. The team will rely on you for your strategic and empathetic guidance throughout the sales process. The responsibilities of this role are essential for acquiring new premium customers and building confidence in our solution.

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Some things you'll do...

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• Assist our team of Account Executives with technical pre-sales calls, emails, and thought leadership
• Build and document proofs of concepts in the Customer.io platform for complex use cases
• Articulate and present your ideas and recommendations to prospective customers evaluating Customer.io through written and video formats
• Work with the Customer Success team to ensure a smooth transition (on behalf of the customer) from pre to post-sale
• Contribute to improvements of the Sales-owned demo account(s) to suit the sales teams' current strategic objectives
• Creating collateral, documentation, and other technical sales materials as needed
• 75% of your time will be spent working on deals
• 25% of your time spent will be creating collateral and documentation for the team

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We're looking for someone with...

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• The availability to support normal working hours (around 8 am to 5 pm) within USA PT, MT, or CT time zones.
• 2+ years of experience as a Solutions Architect or Sales Engineer
• Can communicate technical ideas to both technical and non-technical prospects (verbal and written format)
• Exceptional storytelling skills
• Initiative to research, plan, and execute projects from start to completion
• Strategic decision-making ability that is thoughtful and empathetic
• Understanding of sales processes and awareness of sales strategy
• Experience working for a SaaS company or with a marketing automation platform
• A firm grasp on Computer Science principles
• Understanding of noSQL data structures and RESTful applications
• Experience working with templating languages like Liquid, Handlebars, or Jinja

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $120,000 USD(or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

​

Here's what you can expect from our hiring process:

​

1. Recruiter Screen - 30 minutes
2. Hiring Manager Interview - 60 minutes
3. Take Home Assignment (1 week)
4. Mock Call - 60 minutes w/ Solutions Architect Team

​

​

Hi, I’m Somer, VP of Product at Customer.io.

​

I’m looking for a Senior Product Manager to join our CDP team. You'll tackle a challenging opportunity: taking our Customer Data Platform product from 1 to 100.

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At Customer.io, we enable companies to create highly personalized messaging journeys that impact millions of people every day. Our customers are fellow product-led growth companies who use emails, SMS, in-apps, and mobile push notifications to accelerate their customers’ “Aha!” moment.

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Our Customer Data Platform connects the data needed for such messaging journeys from and to wherever it needs to go: APIs, data warehouses, marketing automation tools, ad platforms, analytics tools, CRMs, and more.

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Our vision is to evolve the CDP into the ultimate data experience for product-led growth professionals who aren’t comfortable with code. Do I use the first_name or the firstName attribute? When and why does the signup_validated event fire? These questions stop most users in their tracks. We need you to unblock them!

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This role is perfect if you enjoy getting into the weeds with customers, designers, and engineers as much as you enjoy building alignment with senior leadership. Both are critical for success.

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You’ll work within a supportive and disciplined product environment, and at a company with strong financials. Check out this report for an overview of how we stand out.

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What you'll do

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Lead the CDP Squad in achieving strategic outcomes with solutions that are:

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• Valuable (our customers choose to use)
• Viable (the solution works within the constraints of the business)
• Usable (our customers can figure out how to use)
• Feasible (our engineers have the skills and technology to implement)

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Contribute a deep knowledge of customer data integration, identity resolution, and the related competitive landscape.

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What we're looking for

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• Working hours that overlap with 9 AM to 3 PM Central Daylight Time
• 5+ years of product management experience in a software development setting
• 2+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product
• Alignment-building expertise - you listen, understand, and influence at a near-executive level
• Product-led Growth experience - you’ve used marketing automation tools before
• Fluency with concepts like unique identifier, API, ETL - an Engineering background is a plus
• Data proficiency - you can source, analyze, and present quantitative and qualitative data
• Excellent writing skills - you write clearly and concisely, favoring plain language over jargon
• Initiative - you take ownership of problems when next steps aren't clear

​

About the job

​

We are offering a starting salary of $145,000-$160,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

​

Zone 1: USD $174,000 - USD $192,000

​

Zone 2: USD $160,000 - USD $176,000

​

Zone 3: USD $145,000 - USD $160,000

​

Zone 4: USD $116,000 - USD $128,000

​

Please speak with a recruiter for additional information about zone locations.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

​

Here's what you can expect from our hiring process:

​

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. Take Home Assignment
4. 60-minute assignment review call with a Product Designer and Engineering partner
5. 45-minute call with a Product leader

​

​

This is a multi-functional role that works hand-in-hand with Deals Desk and collaborates with our internal Sales and Legal teams, as well as with Movable Ink’s clients, touching on all areas of our security, privacy, and compliance operations to support Movable Ink’s customer due-diligence process.

​

Responsibilities:

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• Lead the end-to-end deal support lifecycle for the information security and compliance team, including client-initiated audit and assessment activities related to Movable Ink’s products and services for both new and existing clients.
• Analyze client security requests and estimate required resources and time needed to complete.
• Support elements of continuous program improvement and process automation while fostering cross-functional implementation teamwork.
• Work closely with the Deals Desk team to prioritize and assign SLAs based on size and scope.
• Work closely with the Information Security Team and other internal departments as needed to complete client security requests and audits.
• Manage resources and timelines for client inquiries and audits and ensure they are completed in an accurate and timely manner.
• Serve as a primary contributor to client due diligence questionnaires by providing approved cybersecurity responses and guidance relating to compliance and regulation to both internal and external stakeholders.
• Review security specific provisions in client agreements and contracts to ensure they align with Movable Ink’s security program.
• Manage due diligence document collection and distribution.
• Interface with clients as the information security representative for client meetings.
• Communicate requirements, timelines, and status updates with appropriate stakeholders.
• Ensure processes are well communicated and understood across the organization.
• Assist in the development and maintenance of client inquiry management software.
• Help maintain a Knowledge Base of frequently-asked-questions.

​

Qualifications:

​

• 5+ years of experience in a relevant field (e.g. information security, operational risk, third party assessments, deals desk support, or security sales roles).
• Proven experience working in a high-growth tech company.
• Excellent written and verbal communication skills.
• Demonstrated ability to articulate complex technical information, events, or processes with less technical stakeholders, especially clients.
• Experience collaborating with and effectively communicating with stakeholders at all levels.
• Experience responding to customer inquiries regarding security, privacy, and compliance.
• Knowledge of privacy/security-related legal, regulatory, and compliance frameworks such as GDPR, CCPA, SOC 2, or ISO 27001/27701.

​

The base pay range for this position is $125,000-$135,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

Who You Are

===============

​

Justworks’ Partnerships organization is responsible for driving revenue growth through channel partnerships. The Benefits Broker Partnerships Manager will execute strategies to acquire, develop, and manage benefits broker partners and maximize their referral volume. They will  be responsible for developing strategic relationships with key partner stakeholders, developing joint go-to-market strategies and goals, enabling partners for success, and delivering on commitments. This is a quota-carrying role within the sales organization reporting to the Sr. Manager, Benefits Broker Partnerships. 

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Develop deep understanding of each new and existing broker partner’s business, including their business strategy, growth objectives, size and scope of the organization, and target markets and customers
• Manage the broker channels program P&L and conduct thorough research on competitor partner programs to benchmark incentives.
• Coordinate with partners, setting up meetings and conducting Quarterly Business Reviews (QBRs) to strengthen relationships and explore new collaborative opportunities.
• Achieve individual quarterly revenue targets by proactively sourcing referral business and nurturing partner engagements.
• Build relationships within the sales team and collaborate cross-functionally with finance, marketing, customer service, and business operations to enhance partnership outcomes.
• Travel to other US cities to expand the partner channel into multiple markets, adhering to safety guidelines as necessary.
• Improve reporting structures, data integrity, and processes essential for scaling broker channels efficiently.

​

How You Will Do Your Work

-----------------------------

​

As a Benefits Broker Partnerships Manager, how results are achieved is paramount for your success and that of our organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Good Judgment - Use critical thinking to analyze situations thoroughly, foresee potential issues, and develop proactive solutions to mitigate risks.
• Detail-Oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Foundational Sales Knowledge - Utilize expert knowledge of sales processes (prospecting, engaging, negotiating) and in-depth understanding of the market and trends to drive exchanges of value effectively.
• Results-Driven - Remain committed to achieving goals consistently, even under challenging circumstances, with a clear focus on delivering results.
• Clear Communication - Express ideas clearly and engage effectively at all levels using both oral and written communication skills; listen well to synthesize feedback and understand partner needs.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• A self-starter who thrives in a fast-moving, dynamic environment where no two days are alike
• 3+ years of experience in a quota-carrying role within business development, partnerships, or enterprise sales.
• Proven capability in networking with and/or selling into the benefits broker community; prior experience here is highly advantageous.
• Demonstrated track record of building robust business relationships and executing complex partnership agreements.
• Proficiency in Salesforce or similar CRM systems; knowledge of Tableau and other analytical tools is a plus.
• Exceptional communication, interpersonal, and emotional intelligence skills, with a strong ability to negotiate and persuade.
• Extensive knowledge of building lasting relationships, startup go-getter  who isn’t afraid to roll their sleeves up doing event planning, marketing, sales operations, whatever is necessary
• A well-connected individual within the health benefits broker community is preferable but not required.

​

The base wage range for this position based in our New York City Office is targeted at $109,000.00 to $119,900.00 per year.

​

​

#LI-Hybrid #LI-JT1

​

Who You Are

===============

​

As an experienced leader on our Customer Support team, you will be responsible for guiding your team of Customer Support Retention Specialists as they expertly handle retention inquiries across multiple channels for our non-managed accounts. In this role, you will focus on keeping work quality high and response times speedy as the company and our customer base grows. Along the way, it's key that you collect and prioritize common requests and needs from our customers and their employees to help Justworks improve, in review of retention tactics.

​

We are looking for a hands-on leader, who will think and act both strategically and tactically, to drive the team’s engagement at all points of the customer lifecycle. You should be an enthusiastic and creative individual with the ability to inspire others, as you will be responsible for coaching, mentoring and developing individual team members.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Lead a team of Customer Support Retention Specialists who will engage at-risk customers for our non-managed accounts to understand their needs and connect them to the solutions, tools, resources, and specialists they need to run their businesses with confidence.
• Form a tight cross-functional relationship with key stakeholders across Risk & Insurance, Crimson Sage, Account Development, Customer Success, Retention, and Revenue Enablement to ensure seamless interactions and alignment of goals and initiatives
• Create and present a quarterly root cause analysis to report on Retention trends and insights to senior leadership
• Recommend improvements to service strategies, features, and processes as a result of data-backed insights and analysis. Along with strategies to increase customer lifetime value
• Monitor retention in the annual Health Insurance Renewals program and End of Year program, and ensure proactive strategies are performed by retention agents
• Assist retention specialists with resolving customer critical moments and turning a customer’s negative experience into a positive one, such as negative NPS interactions
• Partner with the retention department, to plan and implement reduction tactics. Along with partnering in the automation processes for these churn precursors, to allow retention specialists to navigate their retention board with ease
• Understanding customer needs related to retention trends, and make recommendations to improve customer outcomes
• Contribute to the development and implementation of Retention Specialist training and certification, for example, the template for alt-risk company offboarding calls
• Obsess over customer satisfaction and set clear expectations with your team for what it looks like to successfully turnaround negative customer experiences and how to make someone a company advocate
• Own and publish key metrics for your team such as response time, productivity, CSAT, QA, and utilization, along with retention related metrics such as customer retention rate, churn rate, customer lifetime value, NPS
• Work closely with the Talent Acquisition and Training teams to evaluate and successfully onboard and ramp new retention specialists
• Handle general management responsibilities, such as leading regular team meetings, individual one-on-ones, generating weekly metrics reports, quarterly business reviews, and conducting periodic performance reviews
• Other duties as needed based on department and/or organizational needs

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How You Will Do Your Work

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As a Manager of Customer Support Retention, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

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• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
• Initiative and motivation - identifying what needs to be done and doing it before being asked or before the situation requires it.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Customer focus- builds strong customer relationships and delivers customer-centric solutions

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In addition, all Justworkers managers focus on aligning their behaviors to our core values for managers:

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• Builds an Effective Team - Building a strong-identity team that applies their diverse skills and perspectives to achieve common goals
• Develops Talent -  Developing people to meet both their career goals and the organization’s goals through effective performance management, candid feedback and coaching conversations
• Cultivates Innovation -Inspires creativity and curiosity, pushes beyond comfort zone, prioritizes learning & development for self and team
• Ensures Accountability - Holds self and others accountable to meet commitments
• Directs work -  Providing direction, delegating and removing obstacles to get work done

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Qualifications

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• 4 year degree or equivalent work experience 3+ years managing a retention customer service team, preferably in the health insurance, employee benefits, or financial benefits space
• Expert level knowledge of the health insurance and financial benefit landscape across PEO and non-PEO products
• Passion for helping customers and Superior customer support skills - ability to be empathetic, compassionate, responsive, resourceful and active listener
• Advanced knowledge of churn reduction tactics and experience implementing them to save accounts form churning
• Advanced experience and skill with mentoring and coaching
• Proficiency with CRM and customer service communication platforms
• Experience identifying service trends and creating a path to resolve them
• Self-driven to be productive and seek out self-improvement
• Genuine desire to improve the quality of service we provide as well as the experience of our team members
• Comfort and experience leading a team through effective change management and stressful situations
• Strong written and verbal communication skills with acute attention to detail
• Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
• Ability to come up with creative solutions to any problem you face, and know-how to organize and prioritize your workload
• Advanced knowledge with Tableau and Airtable, preferred. Analytical and data driven, required.
• Excited to be a part of a team that supports customers 24/7

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The base wage range for this position based in our New York City Office is targeted at $120,000 to $132,000 per year.

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#LI-Hybrid #LI-CD1

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Strategic Account Directors at Movable Ink take a consultative approach to selling digital transformation personalisation solutions to senior executives across many verticals. You will have the opportunity to develop custom and creative enterprise solutions that leverage the power of Movable Ink’s visual experience platform to tackle the challenges faced by Fortune 500 marketing leaders. As a Strategic Account Director you will be responsible for bringing on new business as well as working with existing clients to drive strategy and sophistication in an effort to fully embed Movable Ink technology into the client’s workflow. Strategic Account Directors will receive extensive training on the MEDDICC framework for enterprise solution selling, develop and manage senior executive relationships, and be a part of the fastest-growing personalisation software company in the world. 

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Responsibilities:

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• Penetrate assigned accounts which includes new business, renewal, cross-sell and upsell; build and close a strong pipeline of opportunities
• Consult on personalised marketing best practices across various marketing channels, leveraging Movable Ink's strategies and playbooks for each channel and each vertical
• Work collaboratively with Movable Ink’s Client Experience, Partner Sales, and Solutions Consulting teams to ensure successful sales outcomes leading to happy clients
• Build long-term, strategic plans in collaboration with internal business partners to maximise clients' success with the Movable Ink platform while maximising revenue for Movable Ink; understand C-level initiatives at strategic clients and how Movable Ink's solutions map to those objectives
• Forecast pipeline accurately, including expected close date, projected deal size, and projected deal probability
• Drive value through meetings and quarterly business reviews; safe future travel conditions permitting, ~25% travel

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Qualifications:

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• 5+ years of successful experience selling enterprise marketing solutions to CEOs, CMOs, VPs and Directors of Marketing
• Solid understanding of the digital marketing landscape
• Experience introducing new products to market
• Proven track record of closing large and high quality deals
• Technical aptitude and/or background in technology
• High performance selling in a specific geographic territory
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment
• Experience with strategic deal design
• Proven ability to sell collaboratively with multiple internal stakeholders and teams

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The base pay range for this position is £87,500/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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As a Machine Learning Engineer, you will be part of our Applied AI and Machine Learning team. You will work alongside other scientists and engineers in a collaborative environment, contributing features and machine learning models to our core recommender systems and our DaVinci Personalization product.  This is an opportunity to work end-to-end on a large-scale machine-learning system that touches millions of customers, and a chance to continuously learn and help improve our solution as the field evolves.

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Responsibilities:

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• Generate insights into customer behavior and derive modeling ideas for improving our content recommender system
• Work with data engineers to define what additional customer data we might want to collect and help make it available in a format suitable for modeling purposes
• Create meaningful machine-learning features that improve our content recommender’s performance measured through offline metrics and online  a/b tests
• Build machine learning models and deploy them as part of our recommender system

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Qualifications:

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• Master’s degree or equivalent experience (2+ years)  in a relevant field or industry
• Solid understanding of machine learning fundamentals
• High comfort level in Python or other programming language
• Familiarity with an ML stack such as typical scientific Python libraries (pandas, numpy, sklearn, xgboost) or deep learning frameworks (we use Pytorch)
• Familiarity with data analysis through SQL or a big-data processing framework such as Spark
• Ability to collaborate with technical partners – you’ll be working closely with other teams to determine requirements for your work and to make design decisions that affect our stack
• The idea of writing  and deploying production code, and getting real-world feedback on your models excites you
• A desire to always be learning and contributing to a collaborative environment

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The base pay range for this position is $160,000-180,000 USD/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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