Find Your Dream Job at a Company that Shares Your Values

Founded by The Allstate Corporation in 2016, Arity is a fully remote data and analytics company focused on improving transportation. We collect and analyze enormous amounts of data, using predictive analytics to build solutions with a single goal in mind: to make transportation smarter, safer and more useful for everyone. 

At the heart of that mission are the people that work here—the dreamers, doers and difference-makers that call this place home. As part of that team, your work will showcase both your intelligence and your creativity as you tackle real problems and put your talents towards transforming transportation. 

That’s because at Arity, we believe work and life shouldn’t be at odds with one another. After all, we know that your unique qualities give you a unique perspective. We don’t just want you to see yourself here. We want you to be yourself here.

Job Description

This role is responsible for leading the use of data to make decisions. This includes: the development and recommendation of new machine learning predictive modeling algorithms, the coding/development of tools that use machine learning/predictive modeling to make business decisions, searching for and integrating new data (both internal and external) that improves our modeling and machine learning results (and ultimately our decisions), and discovery of new business problems that can be solved through the use of machine learning/predictive modeling. The role is responsible for assisting in the recruitment, selection, mentorship and development of junior data scientists. This role will also begin to manage projects of medium to high complexity.

Arity

Founded by The Allstate Corporation in 2016, Arity is a data and analytics company focused on improving transportation. We collect and analyze enormous amounts of data, using predictive analytics to build solutions with a single goal in mind: to make transportation smarter, safer, and more useful for everyone. At the heart of that mission are the people that work here—the dreamers, doers and difference-makers that call this place home. As part of that team, your work will showcase both your intelligence and your creativity as you tackle real-world problems and put your talents towards transforming transportation. That’s because at Arity, we believe work and life shouldn’t be at odds with one another. After all, we know that your unique qualities give you a unique perspective. We don’t just want you to see yourself here. We want you to be yourself here. Arity is committed to supporting an inclusive and diverse environment where you can thrive and learn from others.

The Team

At Arity, our Geospatial Data Science team is a fundamental and key differentiating component of Arity's strategic vision, making transportation smarter, safer, and more useful for everyone. Not only do we know how to analyze and find meaning within billions of miles of driving data collected from smartphones, onboard devices and third parties, but we are passionate about how it affects the end-users of our products. On our team, people get the opportunity to build scalable distributed machine learning models to efficiently extract innovative insights from raw GPS and contextual data, enhance applications from enriched geospatial layers on a large scale, and create eye-opening data visualization. By leveraging our state-of-the-art algorithms, cost-effective platform, and easily accessible micro-services, we can quickly turn geospatial data into actionable insights. This team is also fully integrated within a cross-functional scrum team including product owners, software engineers, and other talents to collaborate with for creating innovative products.

The Role

As a machine learning scientist at Arity, you will lead the development of machine learning algorithms primarily on geospatial data. You are expected to make key technical decisions about how to implement machine learning models including both traditional and deep learning models on large volume of geospatial data. You have chances to influence the business for the entire cycle of the ML solution including data collection, processing, aggregation, modeling, and visualization. You will personally prototype the solution development for these projects and work with product owners, data/software engineers, and other partners for productionization and client delivery. Some example projects include:

​

• Efficiently route match raw GPS data
• Extract mobility patterns from users
• Derive driving behavior based on driving environment
• Build nationwide map quantifying road risk using telematics data
• Dynamic traffic volume forecasting
• Generate synthetic trips

​

These geospatial insights help us understand transportation and the risk of behaviors on the road. You will also help shape and grow our culture we have worked hard to establish – promoting recognition of good work, continuous learning, winning together, and having fun along the way.

Responsibilities

Your day-to-day looks like:

​

• Working with large geospatial data sets using distributed computing frameworks
• Building spatial and machine learning models using a variety of libraries/tools and cutting-edge techniques
• Identifying opportunities for new machine learning solutions, exploring new data sources for enrichment, collecting appropriate labels for learning, establishing actionable metrics, and creating reusable model validations and risk mitigation
• Communicating results to key stakeholders in a clear and compelling manner
• Applying appropriate methodologies for the problem and validating the solution with the appropriate metrics
• Establishing and following data science best practices including peer review, code review, documentation, coding standards, and ensuring reproducibility and compliance
• Expanding your machine learning skillset through development opportunities and researching innovative tools and techniques to level up our capabilities

​

Qualifications

Successful candidates typically have:

​

• Master’s or PhD degree in a machine learning/AI related field such as engineering, statistics, computer science, physics, or related discipline
• Over 7 years' experience with developing end-to-end machine learning solutions/algorithms including model development, model deployment, model monitoring, and model life-cycle management
• Demonstrated advanced knowledge in predictive models such as parameterized methods, ensemble algorithms, deep neural network, large language models, graph neural networks (GNNs), convolutional networks, transformer architectures
• Experience with scientific computing libraries Scikit-learn, TensorFlow, PyTorch, Spark ML-lib
• Experience with deploying ML models using AI platforms such as Vertex AI and Sagemaker
• Experience with geospatial data is highly preferred, such as US census data, weather data, parcel data, POI, etc
• Ability to process, analyze, and visualize large amounts of geospatial data using Spark/SQL is a plus
• Ability to translate product requirement into well-defined analytical problems
• Ability to provide written and oral interpretation of highly specialized terms and data, and ability to present this data to others with different levels of expertise

​

Optional:

​

• Domain knowledge with transportation models
• Experience with spatial models and techniques such as kriging, spatial linear mixed models, spatio-temporal models, graph theory models
• Experience with image data
• Experience with large language models

​

Supervisory Responsibilities

​

• This job does not have supervisory duties.

​

#LI-JB2

​

<br>

Skills

Algorithms, Artificial Intelligence Markup Language, Business Model Development, Data Analytics, Data Science, Deep Learning, Digital Literacy, Learning Agility, Machine Learning, Neural Networks, Predictive Analytics, Predictive Modeling, Results-Oriented

​

<br>

Compensation

Compensation offered for this role is $121,600.00 – 206,650.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation, which includes a drug screen.

​

<br>

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. 

​

Bitwarden seeks a Sales Leader to scale our rapidly growing Mid-Market team. This role will primarily have you focus on managing a team of Account Executives who employ the following sales motions:

​

•   Direct sales, including bottoms-up product-led selling and top-down sales

​

•   Expansion sales

​

•   Channel sales involving resellers, distributors and managed service providers

​

The Bitwarden go-to-market strategy combines fully automated self-service with sales-assisted facilitation and deal closing. The Sales Leader will commit themselves to building and managing a world-class group of sellers. We seek a candidate that is committed to working on deals with Account Executives, with a dedication to coaching and training and adherence to our sales playbook. We also seek an individual who will translate insights from across deals to steer playbook improvements, change management, and product enhancements.

​

The ideal candidate will be a strong leader and developer of sales talent – someone who has consistently overachieved in high-growth environments and has actively contributed to building high-performance selling organizations as Bitwarden solidifies its market leadership. This role will report to our Chief Sales Officer. 

​

ABOUT YOU

​

• World-class leadership and people management skills - proven ability to motivate and inspire others to over perform
• Excellent communication and presentation skills - must have the energy and charisma to influence people and the gravitas to build strong, trusted relationships
• Ability to motivate from afar, including asynchronous communications with team members around the world
• Strategic and commercial thinker with the ability to grasp new concepts rapidly and think creatively - ability to analyze and resolve problems in a timely manner
• The intellectual capacity to contribute to the overall leadership and direction of the business
• Hands-on and level-headed with a proven ability to perform under pressure and deliver results in a fast-paced, entrepreneurial, high-growth environment

​

RESPONSIBILITIES

​

• Drive Revenue Success: Own and exceed monthly sales targets
• Steer Deal Planning with AEs: Develop and execute toward increasing close rates
• Create Trust-Based Relationships: Partner with customers for the long term
• Distill Customer Needs and Value: Understand buyer needs and objectives
• Manage the Front-Line Voice of Bitwarden: Effectively communicate the value proposition through proposals and presentations
• Read the Market: Understand category-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts
• Build and Manage the A-Team: Hire and manage a growing team of sales executives, coach them via joint selling and regular pipeline reviews, and instill a culture of accountability and proactivity
• Create Revenue Predictability: Produce weekly forecasts based on pipeline trends and deal assessments
• Partner with Marketing: Contribute to top-of-funnel outreach efforts, target acquisition, and nurture campaigns

​

WHAT YOU BRING TO BITWARDEN

​

• 5-7+ years experience managing mid-market sellers in a fast paced, high growth SaaS environment
• Proven and substantial sales achievements
• A passion for coaching and developing
• Excellent interpersonal, leadership, organizational, and communication skills
• Inside sales experience
• Understanding of security and password management technologies
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

​

• Meeting with our Recruiting Manager
• Interview with our CSO
• Interview/s with Sales team members
• Reference calls
• Interview with our CEO

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. 

​

Bitwarden seeks a Sales Leader to scale our rapidly growing Mid-Market team. This role will primarily have you focus on managing a team of Account Executives who employ the following sales motions:

​

•   Direct sales, including bottoms-up product-led selling and top-down sales

​

•   Expansion sales

​

•   Channel sales involving resellers, distributors and managed service providers

​

The Bitwarden go-to-market strategy combines fully automated self-service with sales-assisted facilitation and deal closing. The Sales Leader will commit themselves to building and managing a world-class group of sellers. We seek a candidate that is committed to working on deals with Account Executives, with a dedication to coaching and training and adherence to our sales playbook. We also seek an individual who will translate insights from across deals to steer playbook improvements, change management, and product enhancements.

​

The ideal candidate will be a strong leader and developer of sales talent – someone who has consistently overachieved in high-growth environments and has actively contributed to building high-performance selling organizations as Bitwarden solidifies its market leadership. This role will report to our Chief Sales Officer. 

​

ABOUT YOU

​

• World-class leadership and people management skills - proven ability to motivate and inspire others to over perform
• Excellent communication and presentation skills - must have the energy and charisma to influence people and the gravitas to build strong, trusted relationships
• Ability to motivate from afar, including asynchronous communications with team members around the world
• Strategic and commercial thinker with the ability to grasp new concepts rapidly and think creatively - ability to analyze and resolve problems in a timely manner
• The intellectual capacity to contribute to the overall leadership and direction of the business
• Hands-on and level-headed with a proven ability to perform under pressure and deliver results in a fast-paced, entrepreneurial, high-growth environment

​

RESPONSIBILITIES

​

• Drive Revenue Success: Own and exceed monthly sales targets
• Steer Deal Planning with AEs: Develop and execute toward increasing close rates
• Create Trust-Based Relationships: Partner with customers for the long term
• Distill Customer Needs and Value: Understand buyer needs and objectives
• Manage the Front-Line Voice of Bitwarden: Effectively communicate the value proposition through proposals and presentations
• Read the Market: Understand category-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts
• Build and Manage the A-Team: Hire and manage a growing team of sales executives, coach them via joint selling and regular pipeline reviews, and instill a culture of accountability and proactivity
• Create Revenue Predictability: Produce weekly forecasts based on pipeline trends and deal assessments
• Partner with Marketing: Contribute to top-of-funnel outreach efforts, target acquisition, and nurture campaigns

​

WHAT YOU BRING TO BITWARDEN

​

• 5-7+ years experience managing mid-market sellers in a fast paced, high growth SaaS environment
• Proven and substantial sales achievements
• A passion for coaching and developing
• Excellent interpersonal, leadership, organizational, and communication skills
• Inside sales experience
• Understanding of security and password management technologies
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

​

• Meeting with our Recruiting Manager
• Interview with our CSO
• Interview/s with Sales team members
• Reference calls
• Interview with our CEO

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. 

​

Bitwarden seeks a Sales Leader to scale our rapidly growing Mid-Market team. This role will primarily have you focus on managing a team of Account Executives who employ the following sales motions:

​

•   Direct sales, including bottoms-up product-led selling and top-down sales

​

•   Expansion sales

​

•   Channel sales involving resellers, distributors and managed service providers

​

The Bitwarden go-to-market strategy combines fully automated self-service with sales-assisted facilitation and deal closing. The Sales Leader will commit themselves to building and managing a world-class group of sellers. We seek a candidate that is committed to working on deals with Account Executives, with a dedication to coaching and training and adherence to our sales playbook. We also seek an individual who will translate insights from across deals to steer playbook improvements, change management, and product enhancements.

​

The ideal candidate will be a strong leader and developer of sales talent – someone who has consistently overachieved in high-growth environments and has actively contributed to building high-performance selling organizations as Bitwarden solidifies its market leadership. This role will report to our Chief Sales Officer. 

​

ABOUT YOU

​

• World-class leadership and people management skills - proven ability to motivate and inspire others to over perform
• Excellent communication and presentation skills - must have the energy and charisma to influence people and the gravitas to build strong, trusted relationships
• Ability to motivate from afar, including asynchronous communications with team members around the world
• Strategic and commercial thinker with the ability to grasp new concepts rapidly and think creatively - ability to analyze and resolve problems in a timely manner
• The intellectual capacity to contribute to the overall leadership and direction of the business
• Hands-on and level-headed with a proven ability to perform under pressure and deliver results in a fast-paced, entrepreneurial, high-growth environment

​

RESPONSIBILITIES

​

• Drive Revenue Success: Own and exceed monthly sales targets
• Steer Deal Planning with AEs: Develop and execute toward increasing close rates
• Create Trust-Based Relationships: Partner with customers for the long term
• Distill Customer Needs and Value: Understand buyer needs and objectives
• Manage the Front-Line Voice of Bitwarden: Effectively communicate the value proposition through proposals and presentations
• Read the Market: Understand category-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts
• Build and Manage the A-Team: Hire and manage a growing team of sales executives, coach them via joint selling and regular pipeline reviews, and instill a culture of accountability and proactivity
• Create Revenue Predictability: Produce weekly forecasts based on pipeline trends and deal assessments
• Partner with Marketing: Contribute to top-of-funnel outreach efforts, target acquisition, and nurture campaigns

​

WHAT YOU BRING TO BITWARDEN

​

• 5-7+ years experience managing mid-market sellers in a fast paced, high growth SaaS environment
• Proven and substantial sales achievements
• A passion for coaching and developing
• Excellent interpersonal, leadership, organizational, and communication skills
• Inside sales experience
• Understanding of security and password management technologies
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

​

• Meeting with our Recruiting Manager
• Interview with our CSO
• Interview/s with Sales team members
• Reference calls
• Interview with our CEO

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. 

​

Bitwarden seeks a Sales Leader to scale our rapidly growing Mid-Market team. This role will primarily have you focus on managing a team of Account Executives who employ the following sales motions:

​

•   Direct sales, including bottoms-up product-led selling and top-down sales

​

•   Expansion sales

​

•   Channel sales involving resellers, distributors and managed service providers

​

The Bitwarden go-to-market strategy combines fully automated self-service with sales-assisted facilitation and deal closing. The Sales Leader will commit themselves to building and managing a world-class group of sellers. We seek a candidate that is committed to working on deals with Account Executives, with a dedication to coaching and training and adherence to our sales playbook. We also seek an individual who will translate insights from across deals to steer playbook improvements, change management, and product enhancements.

​

The ideal candidate will be a strong leader and developer of sales talent – someone who has consistently overachieved in high-growth environments and has actively contributed to building high-performance selling organizations as Bitwarden solidifies its market leadership. This role will report to our Chief Sales Officer. 

​

ABOUT YOU

​

• World-class leadership and people management skills - proven ability to motivate and inspire others to over perform
• Excellent communication and presentation skills - must have the energy and charisma to influence people and the gravitas to build strong, trusted relationships
• Ability to motivate from afar, including asynchronous communications with team members around the world
• Strategic and commercial thinker with the ability to grasp new concepts rapidly and think creatively - ability to analyze and resolve problems in a timely manner
• The intellectual capacity to contribute to the overall leadership and direction of the business
• Hands-on and level-headed with a proven ability to perform under pressure and deliver results in a fast-paced, entrepreneurial, high-growth environment

​

RESPONSIBILITIES

​

• Drive Revenue Success: Own and exceed monthly sales targets
• Steer Deal Planning with AEs: Develop and execute toward increasing close rates
• Create Trust-Based Relationships: Partner with customers for the long term
• Distill Customer Needs and Value: Understand buyer needs and objectives
• Manage the Front-Line Voice of Bitwarden: Effectively communicate the value proposition through proposals and presentations
• Read the Market: Understand category-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts
• Build and Manage the A-Team: Hire and manage a growing team of sales executives, coach them via joint selling and regular pipeline reviews, and instill a culture of accountability and proactivity
• Create Revenue Predictability: Produce weekly forecasts based on pipeline trends and deal assessments
• Partner with Marketing: Contribute to top-of-funnel outreach efforts, target acquisition, and nurture campaigns

​

WHAT YOU BRING TO BITWARDEN

​

• 5-7+ years experience managing mid-market sellers in a fast paced, high growth SaaS environment
• Proven and substantial sales achievements
• A passion for coaching and developing
• Excellent interpersonal, leadership, organizational, and communication skills
• Inside sales experience
• Understanding of security and password management technologies
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

​

• Meeting with our Recruiting Manager
• Interview with our CSO
• Interview/s with Sales team members
• Reference calls
• Interview with our CEO

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. 

​

Bitwarden seeks a Sales Leader to scale our rapidly growing Mid-Market team. This role will primarily have you focus on managing a team of Account Executives who employ the following sales motions:

​

-   Direct sales, including bottoms-up product-led selling and top-down sales

​

-   Expansion sales

​

-   Channel sales involving resellers, distributors and managed service providers

​

The Bitwarden go-to-market strategy combines fully automated self-service with sales-assisted facilitation and deal closing. The Sales Leader will commit themselves to building and managing a world-class group of sellers. We seek a candidate that is committed to working on deals with Account Executives, with a dedication to coaching and training and adherence to our sales playbook. We also seek an individual who will translate insights from across deals to steer playbook improvements, change management, and product enhancements.

​

The ideal candidate will be a strong leader and developer of sales talent – someone who has consistently overachieved in high-growth environments and has actively contributed to building high-performance selling organizations as Bitwarden solidifies its market leadership. This role will report to our Chief Sales Officer. 

​

ABOUT YOU

​

• World-class leadership and people management skills - proven ability to motivate and inspire others to over perform
• Excellent communication and presentation skills - must have the energy and charisma to influence people and the gravitas to build strong, trusted relationships
• Ability to motivate from afar, including asynchronous communications with team members around the world
• Strategic and commercial thinker with the ability to grasp new concepts rapidly and think creatively - ability to analyze and resolve problems in a timely manner
• The intellectual capacity to contribute to the overall leadership and direction of the business
• Hands-on and level-headed with a proven ability to perform under pressure and deliver results in a fast-paced, entrepreneurial, high-growth environment

​

RESPONSIBILITIES

​

• Drive Revenue Success: Own and exceed monthly sales targets
• Steer Deal Planning with AEs: Develop and execute toward increasing close rates
• Create Trust-Based Relationships: Partner with customers for the long term
• Distill Customer Needs and Value: Understand buyer needs and objectives
• Manage the Front-Line Voice of Bitwarden: Effectively communicate the value proposition through proposals and presentations
• Read the Market: Understand category-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts
• Build and Manage the A-Team: Hire and manage a growing team of sales executives, coach them via joint selling and regular pipeline reviews, and instill a culture of accountability and proactivity
• Create Revenue Predictability: Produce weekly forecasts based on pipeline trends and deal assessments
• Partner with Marketing: Contribute to top-of-funnel outreach efforts, target acquisition, and nurture campaigns

​

WHAT YOU BRING TO BITWARDEN

​

• 5-7+ years experience managing mid-market sellers in a fast paced, high growth SaaS environment
• Proven and substantial sales achievements
• A passion for coaching and developing
• Excellent interpersonal, leadership, organizational, and communication skills
• Inside sales experience
• Understanding of security and password management technologies
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

​

• Meeting with our Recruiting Manager
• Interview with our CSO
• Interview/s with Sales team members
• Reference calls
• Interview with our CEO

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

In the United States, the starting base compensation range for this role is $80,000 - $135,000, plus uncapped variable compensation. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

Who You Are

===============

​

Internal Audit at Justworks is a key function at Justworks and there is significant potential for professional growth. 

​

As a Senior Internal Auditor, you will represent Internal Audit and actively partner with business and risk stakeholders to assess and mitigate business risks across the organization. This role presents a significant opportunity to: (i) execute major integrated, operational and financial audits, SOX reviews, and special projects, (ii) offer solutions for complex operational and business risks, (iii) interact with various levels of management, and be a valued risk partner for the business.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Plan and perform integrated and standalone operational/financial audits that meet IIA standards and execute SOX control testing with the audit team.
• Evaluate business process risks, perform control assessments, report results, and make recommendations to improve controls over business processes, and financial reporting.
• Track audit reporting and issue resolution to ensure that agreed-upon actions are completed adequately by the appropriate stakeholders within the specified timeframes .
• Coordinate with the external auditors to support the delivery of SOC and SOX requirements.
• Contribute to process improvement initiatives, including the establishment of continuous monitoring models across key processes.
• Support the design and delivery of the annual SOX program and the audit plan.

​

How You Will Do Your Work

-----------------------------

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity, and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual, and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks developing mitigation strategies, and taking ownership of the outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, and earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 2 years of experience in operational and financial audits at a public accounting firm, consulting firm, or within Internal audit at a public company.
• Exposure to business process risks, control procedures, IIA standards and COSO framework, SOX, etc
• Experience with walkthroughs and testing of business and financial controls under the Sarbanes Oxley Act.
• Well-versed in project and time management and a demonstrated ability to flex between being an independent contributor and a collaborative team member based on project needs.
• Effective written and verbal communication skills, and be comfortable dealing with ambiguity, problem-solving, and working with business stakeholders.
• Working towards or having obtained a CPA/CIA is beneficial
• Experience at HR, Tech, and SAAS companies would be useful.

​

The base wage for this position based in our New York City Office is targeted at $122,000 per year.

​

#LI-KK1 #LI-Hybrid  

​

​

Responsibilities

Innovative, multidisciplinary research. Complex diagnostics and novel detection methods. High-tech instrumentation and state-of-the-art laboratory services. All are components of the scientific community that is the Wadsworth Center of the New York State Department of Health.  The Senior Software Engineer/Developer will oversee computer application development in support of the Wadsworth Center under the Public Health Infrastructure grant.  This position will be part of a dynamic team serving the information technology needs of Wadsworth Center including software development to support laboratory accessioning, processing, resulting and reporting.  Specific duties will include: performing application development tasks including researching and documenting technical designs, programming solutions, and customer technical support; developing unit tests and testing processes autonomously to ensure conformity of the application with business requirements and implement change management; overseeing the release management process, including the testing, promoting and releasing of applications through the development environment; and leading code critique sessions and overseeing the development of technical design documentation.  Other related duties as assigned. 

​

This position will be part of a dynamic team serving the Wadsworth Center’s mission in the New York State Department of Health’s efforts to protect and promote the health of New York’s citizens. Come be a part of Science in the Pursuit of Health®!

​

Minimum Qualifications

Bachelor’s degree in computer science or information technology and four years of computer programming, database design/development, or systems analysis experience; OR an Associate’s degree in a related field and six years of such experience; OR eight years of such experience.  A master’s degree in computer science or information technology may substitute for one year of experience.

​

Preferred Qualifications

Four years’ experience building Rich Internet Applications (RIA) using modern MVC-based frameworks, such as Vaadin or Angular, from specifications expressed by use cases, class diagrams, interaction diagrams and sequence diagrams. Four years’ experience in application development using Spring and/or enterprise Java technologies, such as Enterprise Java Beans (EJB), Contexts and Dependency Injection (CDI) and REST web services.  Four years’ experience programming with SQL and interfacing with Oracle databases using persistence frameworks like Java Persistence API (JPA), Hibernate or myBatis.  Two years’ experience with JavaScript.  Two years’ experience in program management and supervision of staff.  Domain knowledge of Laboratory Information Management System.

​

Conditions of Employment

Grant funded position. Compliance with funding requirements such as time and effort reporting, grant deliverables, and contract deliverables, is required.

​

Valid and unrestricted authorization to work in the U.S. is required. Visa sponsorship is not available for this position.

​

Travel, up to 25% of the time, will be required.

​

This position requires that the incumbent will report to the official work location and live within commuting distance to the official work location. Telecommuting will be available.

​

HRI participates in the E-Verify Program.  

​

HRI has a long-standing dedication to diversity, equity, and inclusion in our workforce. HRI is committed to the principle of non-discrimination in all phases of its employment procedures and practices.

​

Affirmative Action/Equal Opportunity Employer/Qualified Individuals with Disabilities/Qualified Protected Veterans

​

www.healthresearch.org

Who You Are

===============

​

You are a mission-driven, customer-centric individual with an eye for detail and emphasize accuracy in everything you do. You love working closely with others and ensuring everyone is on the same page to drive success. You are a highly organized individual who thrives in a deadline oriented role, who is eager to leverage your product and industry  knowledge in a results-driven, entrepreneurial environment. You strive to build customer relationships by understanding their needs and what is vital to their business. You exercise critical thinking to devise creative solutions to any problems that arise. You have the willingness to tackle and dive right in to affect change.

​

As a Customer Onboarding Specialist, you will function as an extension of your customers’ administrative teams to ensure they have the correct information and meet the necessary deadlines. You will effectively conduct product calls to educate customers on the offerings and walk them through their Justworks account, assist with employee webinars, as needed, and  run reports to identify companies in jeopardy of missing a deadline. You will work closely with the Onboarding Associates and Onboarding Managers to ensure all necessary communications are provided in order for a group to meet their Justworks deadlines, and in some cases, adjust deadlines to meet customers’ changing needs. This role requires a general understanding of HR processes and project management skills to ensure a seamless onboarding experience for customers.

​

​

This role is fast-paced, deadline-driven, and customer service-focused.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Understand your customers’ needs and what is important to their business
• Provide white-glove-level service to customers as you expertly guide them through the Justworks platform and educate them on product offerings.
• Work closely with internal teams and external partners to deliver an exception onboarding experience for each customer.
• Clearly communicate deadlines and work to solve any barriers to meeting these deadlines
• Run reports to ensure deadlines are met and assist with tracking status of onboarding
• Conduct employee webinars as needed
• Efficiently address and resolve customer questions
• Problem solve and support customers through Zoom calls, emails, and phone
• Creatively solve problems and navigate through roadblocks that come up due to unique customer needs
• Continually assess and improve onboarding processes and procedures to enhance efficiency and client satisfaction
• Embody the Justworks brand and be an advocate for customers
• We are constantly looking for new and innovative approaches to streamline processes and manage customer experience. By joining the team now, you will have an impact on the way in which customer onboarding grows and evolves

​

• Performs other related duties as assigned with an emphasis on-

+ Customer Focus - Build strong customer relationships and delivery customer-centric solutions

+ Plans and Aligns - Breaks down objectives into appropriate initiatives and actions; stages activities with relevant milestones and schedules

+ Collaborates - Building partnerships and working together with others to meet shared objectives

+ Curious - The innate desire to learn, grow and understand

+ Resourcefulness - Taking a can-do approach, even in the face of obstacles and constraints, by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.

+ Adaptability - the ability to adjust your approach or actions in response to changes in your external environment

​

How You Will Do Your Work

-----------------------------

​

As a Customer Onboarding Specialist, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Detail-oriented - Exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Good judgment - The exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Foundational sales knowledge: The specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor.
• Results-driven: Consistently achieves results, even under difficult circumstances.
• Clear communication: The ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day, you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 2-3 years of professional experience in customer service
• Excellent organizational, written and verbal communication skills
• Strong attention to detail with ability to manage competing priorities and multitask
• Ability to work as part of a team and be resourceful and adaptable
• Committed to delivering service excellence in every customer interaction
• Deeply caring about your teammates and customers
• Technically minded and passionate about improving the product you support
• A problem-solver who genuinely enjoys figuring out how and why things work
• Adaptable and able to excel in an environment of rapid change and growth

​

​

The base wage range for this position based in our New York City Office is targeted at $36.30 - $36.30 an hour.

​

#LI-Hybrid #LI-KK1

​

The Senior Strategic Financial Analyst will partner with key stakeholders to facilitate data-driven, strategic decision making across Movable Ink. This role reports to the Senior Director, FP&A and provides a high level of exposure to the executive team; the ideal candidate will be comfortable navigating such a high-growth, entrepreneurial environment with minimal guidance. 

​

Responsibilities:

​

• Own company financial and operating models, and perform ad hoc analyses to inform strategic initiatives (e.g., new products, international expansion, resource allocation, scenario analyses)
• Enable data-driven decisions by working closely as an “analytical arm” to department heads, building business cases that shape key strategies
• Deliver insight into our business metrics, highlighting key trends and providing high-level commentary for use by management
• Support Movable Ink’s annual budgeting process, compensation planning, and forecast review meetings with department heads
• Assist in the preparation of materials for the Board and executive team, including supporting analysis to contextualize performance
• Proactively identify and analyze opportunities to drive business improvements and share actionable insights with management

​

Qualifications:

​

• 3+ years of finance and accounting experience (startup or corporate environment preferred)
• Proficiency in Excel, PowerPoint, and conducting analyses across multiple data sources and systems (NetSuite, Salesforce, Tableau/Looker, and Google Sheets experience a plus)
• Advanced financial modeling skills, from understanding and iterating on existing analyses to building out complex 3-Statement Models from scratch
• Strong grasp of finance and accounting principles, including prior experience with budgeting, forecasting, and variance analysis
• Strategic thinker with experience translating quantitative measurements into operational understanding and communicating findings cross-functionally; comfort with ambiguity
• Strong attention to detail, with a history of producing defensible and scalable analyses
• Openness to iterating on prior work and rethinking established assumptions
• Ability to effectively prioritize deliverables and manage projects end-to-end
• Knowledge of SaaS and relevant industry metrics a plus

​

The base pay range for this position is $115,000-$130,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

​

The Role

​

This is a unique opportunity to lead and grow the CK Ads team as well as the ConvertKit Sponsorship Network which partners creators with brands who love their work and want to reach their audience. As the CK Ads Leader, you will play a pivotal role in building our Ads team, driving revenue growth and developing strong relationships with brands and agencies. Reporting to the Chief Revenue Officer, this leader will be focused on expanding upon our team and systems and building a best-in-class Sponsorship network.

​

This role requires a dynamic and proactive individual who can contribute to ConvertKit's mission of helping creators earn a living. If you are passionate about driving success, we invite you to join our team.

​

Responsibilities

​

• Lead from the front: You will lead all aspects of CK Ads functions, including leading and growing a successful team. Building real relationships with brands and media agencies is key, as well as super-serving our top creator target audience.

+ Prioritize sales narratives that understand the needs of brands and agencies.

+ Take the lead in responding to RFP’s or new inner agency opportunities, including qualification & win strategy.

+ Using knowledge of the market and competitors, identify and develop the company’s unique selling propositions and differentiators.

• Relationship focus: The ideal candidate will have established relationships with media agencies and brands and will develop and nurture those relationships in service of building a best-in-class Sponsorship network.
• Liaison to the broader team: Drive growth via strong partnerships with Sales and Migrations, Brand, Marketing, Creator Growth and Customer Experience. Maintain a managerial relationship while collaborating with other managers and directors at ConvertKit.

​

Measures of Success:

​

• Drive deal volume: Lead in sourcing and closing deals, contributing significantly to the overall deal volume.
• Revenue contribution: You will be responsible for driving a large portion of revenue through our sponsorship and programmatic revenue streams.
• Partnership impact: Super-serve our top creators through partnerships with brands and media agencies.
• CK Ads team performance: Build a playbook around team member best practices and monitor performance to drive continuous improvement.

​

Requirements/Desired Skills

​

• Ads acumen: Demonstrated success in leading and scaling Sponsorships and Programmatic ads.
• Skilled at negotiations: Strong quantitative skills and negotiation ability, able to lead commercial negotiations for large accounts.
• Leadership through action: A track record of leading from the front. You will be responsible for establishing and directing your team’s strategic direction, as well as actively participating in relationship building and deal sourcing.
• Creator community fluency: Fluent in the creator community with the ability to connect with top creators on a peer-to-peer level.
• Network building: Demonstrated success in building and leveraging relationships with brands and media agencies and experience establishing longstanding, consultative client relationships.
• Delivering aligned results: Experienced in managing team members in a strengths-based way. You know how to direct each person's unique skills and abilities towards the highest leverage work.

​

​

Benefits Section

​

ConvertKit has standardized salaries based on position, no matter where you live. For this role, the on target earnings are $300,000 with a 60% base salary. That tracks to our manager level 5. Level is determined based on experience and our interview process.

​

• Benefits:

+ Profit Sharing

+ ConvertKit equity

+ Twenty (20) days of paid time off during each year of employment

+ Paid paid vacation: An after-tax bonus of $1,000 for taking five consecutive days of vacation where you’re fully unplugged from work

+ Ten paid holidays a year

+ Annual, team-wide winter break from Christmas to New Year's

+ Monthly medical benefits up to $1,850 a month toward premiums. Dental and vision premiums covered 100%

+ Two weeks of paid sick time each year, including mental health + well being days

+ Twelve (12) weeks paid parental leave and flexible scheduling in your child’s first year

+ Childcare benefit up to $3,000 annually

+ Up to six weeks of paid bereavement leave, medical leave, and disaster after six months of employment, two weeks of each paid leave in your first six months

+ Gender affirming benefits

+ $4,000 equipment allowance for your first two years, $3,000 budget every following two years

+ Individual learning + development budget ($3,500/year)

+ Four-week, paid sabbatical after five years with the team

​

​

How to Apply

​

We usually receive a large number of applications, and our goal is to follow up with you within two weeks. You’ll hear from us either way. Here’s what you can expect from the rest of our hiring process:

​

1. A phone screen with our recruiter
2. Hiring Manager screen
3. A working session to discuss your technical knowledge
4. A culture contribution interview
5. Wrap-up chat with the hiring manager

​

We’ll keep you informed through every step. To get started, complete this application, including a cover letter and answers to the questions on the next page. We read every single application, and your cover letter and responses help put your experience into context.

​

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. 

​

Bitwarden seeks a Sales Leader to scale our rapidly growing U.S. Enterprise team. This role will primarily have you focus on managing a team of Enterprise Account Executives who employ the following sales motions:

​

• Direct sales, including bottoms-up product-led selling and top-down enterprise sales
• Expansion sales
• Channel sales involving resellers, distributors and managed service providers

​

The Bitwarden go-to-market strategy combines fully automated self-service with sales-assisted facilitation and deal closing. The Enterprise Sales Leader will commit themselves to building and managing a world-class group of sellers. We seek a candidate that is committed to working on deals with Account Executives, with a dedication to coaching and training and adherence to our sales playbook. We also seek an individual who will translate insights from across deals to steer playbook improvements, change management, and product enhancements.

​

The ideal candidate will be a strong leader and developer of sales talent – someone who has consistently overachieved in high-growth environments and has actively contributed to building high-performance selling organizations as Bitwarden solidifies its market leadership. This role will report to our Chief Sales Officer. 

​

This is an all-remote team and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time. 

​

ABOUT YOU

​

• World-class leadership and people management skills - proven ability to motivate and inspire others to over perform
• Excellent communication and presentation skills - must have the energy and charisma to influence people and the gravitas to build strong, trusted relationships
• Ability to motivate from afar, including asynchronous communications with team members around the world
• Strategic and commercial thinker with the ability to grasp new concepts rapidly and think creatively - ability to analyze and resolve problems in a timely manner
• The intellectual capacity to contribute to the overall leadership and direction of the business
• Hands-on and level-headed with a proven ability to perform under pressure and deliver results in a fast-paced, entrepreneurial, high-growth environment

​

RESPONSIBILITIES

​

• Drive Revenue Success: Own and exceed monthly sales targets
• Steer Deal Planning with AEs: Develop and execute toward increasing close rates
• Create Trust-Based Relationships: Partner with customers for the long term
• Distill Customer Needs and Value: Understand buyer needs and objectives
• Manage the Front-Line Voice of Bitwarden: Effectively communicate the value proposition through proposals and presentations
• Read the Market: Understand category-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts
• Build and Manage the A-Team: Hire and manage a growing team of sales executives, coach them via joint selling and regular pipeline reviews, and instill a culture of accountability and proactivity
• Create Revenue Predictability: Produce weekly forecasts based on pipeline trends and deal assessments
• Partner with Marketing: Contribute to top-of-funnel outreach efforts, target acquisition, and nurture campaigns

​

WHAT YOU BRING TO BITWARDEN

​

• 5-7+ years experience managing enterprise sellers in a fast paced, high growth SaaS environment
• Proven and substantial sales achievements
• A passion for coaching and developing
• Excellent interpersonal, leadership, organizational, and communication skills
• Inside sales experience
• Understanding of security and password management technologies
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

​

• Meeting with our Recruiting Manager
• Interview with our CSO
• Interview/s with team members
• Reference calls
• Interview with our CEO

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

We recognize and understand that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don’t meet 100% of the qualifications for the position, you should still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.

​

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

In the United States, the starting base compensation range for this role is $100,000 - $175,000, plus uncapped variable compensation. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

Hi, I’m Paul, VP Engineering at Customer.io. I’m looking for a Director of Engineering to join our team.

​

At Customer.io, we are on a mission to transform customer communication, ensuring that each interaction is not just timely and personalized but truly impactful. Our comprehensive suite of products includes Journeys, a marketing automation platform, Data Pipelines, a pioneering Customer Data Platform (CDP), and Parcel, an innovative email coding platform designed to streamline email development. By empowering marketers with the tools they need to deliver real-time, accurate data to every customer touchpoint, we enable our customers to Say More, More Powerfully, and forge deeper connections with their audience.

​

As a Director of Engineering at Customer.io, you will...

​

• Lead and manage a team of engineering managers and engineers to ensure the successful delivery of projects across the engineering organization, providing guidance and support throughout the process.
• Foster a culture of accountability, inclusivity, collaboration, and empathy across multiple engineering teams promoting a positive and productive work environment.
• Oversee the scalability, architectural integrity, flexibility, and security of solutions developed by multiple engineering teams, ensuring alignment with customer needs and company objectives.
• Collaborate with company stakeholders to align engineering efforts with overall business objectives and customer needs, ensuring that projects contribute to the company's strategic goals.
• Manage department budgets effectively, allocating resources efficiently to support engineering initiatives while maintaining financial sustainability.
• Design and implement engineering strategies to drive innovation, scalability, and technical excellence across the organization, keeping abreast of industry best practices.
• Ensure safety standards and best practices are upheld in all engineering processes and projects, prioritizing the well-being of team members and stakeholders.

​

We're looking for someone with…

​

• Demonstrated experience leading multiple engineering teams within a product- or engineering-led environment, preferably at an early-to-mid-stage SaaS company.
• A deep understanding of SaaS software architecture, languages, technologies, and cloud infrastructure.
• A proven track record of building and nurturing high-performing teams, with a focus on individual growth and development.
• Strong communication skills, both verbal and written, with the ability to convey complex technical concepts concisely and accurately.
• A high degree of conscientiousness. You are willing to do a thorough job regardless of the task. You keep your commitments.
• A passion for continuous learning and experimentation, with a willingness to explore new technologies and provide mentorship to engineers.
• Ability to thrive in a dynamic, customer-centric environment, where adaptability and resilience are essential qualities.

​

For this position, we’re seeking candidates located within North/South American time zones to facilitate collaboration with remote team members.

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,300 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $220,000-$240,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

​

Here's what you can expect from our hiring process:

​

1. 30 minute video call with Recruiter
2. 60 minute Career Accomplishment Interview with Hiring Manager
3. 60 minute Architecture Interview + 60 minute Bar Raiser Interview
4. Take Home Writing Exercise + 60 minute Review call

Who You Are

===============

​

Justworks is seeking a visionary VP, Growth Marketing to lead our comprehensive growth strategy. This strategic role will drive growth throughout the customer journey—from top of funnel awareness to conversion optimization to upsells to referrals. You will oversee a team that includes field marketing, events, paid media, performance marketing, SEO, website optimization, and lifecycle marketing. The ideal candidate will spearhead innovative marketing strategies to drive business growth via acquisition, conversion, and expansion for prospects and customers across our product suite. Working cross-functionally with product, design, sales, and marketing, you will develop and implement data-driven growth initiatives. 

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Strategic Leadership: Develop and implement a comprehensive growth marketing strategy that integrates field marketing, paid media, events, performance marketing, website optimization, and lifecycle marketing.
• Team Management: Lead and expand a current team of ~20 high-performing marketers, fostering a culture of creativity, collaboration, and accountability.
• Field Marketing and Events: Develop and execute field marketing strategies that increase brand visibility and direct engagement with potential clients through local events, workshops, and trade shows.
• Paid Media: Oversee all paid performance media investments including paid search, paid social, programmatic display, and affiliate marketing. Align investments to achieve company growth objectives.
• CRO/Funnel: Own the company website experience for optimizing traffic in our funnel as it pertains to best user experience, lead capture, converting prospects to leads and SEO growth
• Lifecycle Marketing: Develop and implement lifecycle marketing strategies that enhance customer retention and maximize customer lifetime value.
• Data-Driven Insights: Utilize analytics to monitor, adjust, and report on the performance of marketing initiatives, translating data into actionable growth strategies.
• Budget Management: Manage the marketing budget effectively, ensuring optimal allocation of resources across all growth marketing channels.
• Cross-Functional Collaboration: Work closely with sales, product, ops, and customer service teams to align marketing strategies with company goals and customer needs, identifying cross and upselling opportunities to drive growth.

​

How You Will Do Your Work

-----------------------------

​

As VP, Growth Marketing, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Customer focus - builds strong customer relationships and delivers customer-centric solutions.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Nimble learning - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day, you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and strongly desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 15 years of experience in marketing with at least 5 years in a leadership role overseeing diverse marketing strategies, including digital, field, and lifecycle marketing (B2B / B2B2C preferred, payroll or finance a plus)
• Proven track record of scaling business growth through innovative marketing strategies.
• Strong leadership skills with the ability to drive a team towards high performance and excellence.
• Excellent analytical skills with an ability to interpret extensive data to make actionable decisions.
• Outstanding communication and interpersonal skills, capable of fostering strong relationships both internally and externally.
• Deep understanding of the latest marketing trends and technologies, including digital marketing tools and platforms.
• Experienced working in a fast-paced, startup environment
• Possess strong leadership and management skills
• Proficiency with SQL and Tableau is a plus.

​

The base wage range for this position based in our New York City Office is targeted at $285,000.00 - $325,000.00 per year.

​

Justworks may offer relocation support to an eligible candidate moving to our NY office for this role.  Please note this assistance will cover the costs of relocation, subject to specific limitations and conditions detailed in the applicable relocation agreement.

​

#LI-Hybrid

​

#LI-SP1

​

Who You Are

===============

​

Are you passionate about design and development? Do you have experience building, deploying, and maintaining large-scale, distributed applications? Are you ready to take your skills to the next level and join a team of innovative self-starters in a supportive, entrepreneurial environment?

​

As a Senior Fullstack Software Engineer on Justworks’ New Products team, you will have the opportunity to take a project team from “zero to one” by leveraging your aptitude for navigating ambiguity and your experience working within a service-oriented architecture. If you are someone who:

​

• Has a founder’s mindset who enjoys building and scaling a team, setting standards, being a mentor
• Places emphasis on a team finding the right answer ahead of any one person being the one who was right
• Thinks in terms of outcomes rather than outputs
• Avoids over-engineering solutions and appreciate how building software can be a means for learning, gaining insights, and ultimately solving problems that people actually have

​

We’d love to hear from you!

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Collaborate with a tight-knit, cross-functional team to find solutions to customer challenges

​

• Take ownership of building flexible, test-driven software that minimizes tech debt and enables change
• Support, monitor, and maintain integrations with industry leading third-party platforms
• Shape API driven services that are secure, compliant, and highly auditable
• Enable an experience that is fully internationalized and localized for a global customer base
• Promote engineering excellence through technical leadership, knowledge-sharing and mentorship
• Enhance our testing, monitoring and continuous deployment infrastructure
• Keep extremely sensitive data compartmentalized and secure

​

• Perform other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Senior Software Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.

​

• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

​

• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.

​

• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• 5+ years of professional hands-on experience
• Strong object-oriented design and coding skills and solid understanding of data structures and algorithms
• Proven experience architecting solutions for complicated systems
• Experience working on early stage products and building new feature from scratch, using clean, organized, and scalable code
• Experience supporting other engineers and acting as a “tech lead”
• Experience working using Agile/Scrum methodology in a fast-paced environment
• Experience in a high-growth environment working with deadlines and milestones

​

Technologies Used

​

We are building a highly available and globally distributed Ruby on Rails API with Kubernetes on AWS. The front-end is built on React with TypeScript and GraphQL. Observability, monitoring, and metrics are managed through DataDog and Rollbar. Internal tooling is built with Retool.

​

The base wage range for this position based in our New York City Office is targeted at $167,500.00 to $205,000.00 per year.

​

As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.

​

Responsibilities:

​

• Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines.
• Possess an understanding of client's business, program goals and objectives; implement quick and sophisticated use cases to ensure Movable Ink’s software drives measurable and scalable value
• Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship.
• Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
• Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
• Configure and thoroughly QA campaigns ahead of launches
• Partner closely with Sales and Implementation Architects throughout the Implementation period to convert clients to paid programs.

​

Qualifications:

​

• 3+ years of account, project, or implementation management experience required
• Experience with email service providers or email marketing company
• Ability to multitask, prioritize, and manage time efficiently
• Good communication skills and the ability to synthesize complex topics for multiple audiences
• Familiarity with the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
• Strong troubleshooting and problem-solving skills
• High level understanding of Email Marketing strategies
• Attention to detail and a strong commitment to quality
• Strong technical affinity, ability to quickly learn and use new technologies

​

The base pay range for this position is $90,000-$105,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.

​

Responsibilities:

​

• Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines.
• Possess an understanding of client's business, program goals and objectives; implement quick and sophisticated use cases to ensure Movable Ink’s software drives measurable and scalable value
• Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship.
• Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
• Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
• Configure and thoroughly QA campaigns ahead of launches
• Partner closely with Sales and Implementation Architects throughout the Implementation period to convert clients to paid programs.

​

Qualifications:

​

• 3+ years of account, project, or implementation management experience required
• Experience with email service providers or email marketing company
• Ability to multitask, prioritize, and manage time efficiently
• Good communication skills and the ability to synthesize complex topics for multiple audiences
• Familiarity with the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
• Strong troubleshooting and problem-solving skills
• High level understanding of Email Marketing strategies
• Attention to detail and a strong commitment to quality
• Strong technical affinity, ability to quickly learn and use new technologies

​

The base pay range for this position is $90,000-$105,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

Who You Are

===============

​

Justworks is seeking an exceptional Senior Security Risk Analyst to join our Governance Risk & Compliance (GRC) team. The Senior Security Risk Analyst will work cross-functionally with all areas of the company to develop security safeguards and countermeasures. As a Senior Security Risk Analyst, you will report to the Senior Manager, Governance Risk & Compliance and liaise with other teams across Digital Security, providing guidance and solutions to protect Justworks’ products, customers, and employees.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Contribute to building GRC strategy and multi-year roadmaps to mature Justwork’s GRC function, defining Justworks’ risk management framework, and developing Justworks’ compliance programs, policies, and standards.
• Be part of the development of GRC’s capabilities such as cyber risk management, third-party risk management, security training and communications, and our compliance program.
• Play a key role in the Third-Party Risk Management program. Conduct vendor risk assessment independently. Partner with stakeholders to ensure adequate controls are available and enabled in production. Continuously monitor vendor risk profiles. Work with the team to enhance Third-Party Governance and improve the TPRM process.
• Support TPRM lead on the effort to obtain the comprehensive vendor inventory. This includes the development of a catalog of software components, including endpoints, APIs, and open-source libraries by collaborating with Security Architects, Product, and Engineering.
• Work with the team to apply the risk management framework to day-to-day work. Conduct security assessments to enable the global Justworks to identify, assess, treat, and monitor cybersecurity risks. Maintain risk registry, track and monitor risk mitigation. Collaborate with all stakeholders across the company to provide risk visibilities, and drive the mitigation of cyber risks.
• Assist in the selection and implementation of GRC solutions. Be the expert on all GRC tools.
• Monitor and analyze changes in relevant regulations and industry standards such as CCPA, and GDPR, adapting company policies and procedures as needed.
• Partner with Engineering, IT, People, and Finance on control requirements and evidence production proactively in anticipation of SOC2/SOX and customer audits.
• Support GRC’s training, communication and other activities to support a security-aware Justworks culture.
• Build a risk-aware culture by maturing existing risk management processes to monitor, track, measure and report cyber risks.
• Drive timely & effective communication via collaboration with various stakeholders including IT, Cyber Defense Operations, Security Architecture & Engineering, People Operations, Customer Service and Marketing.
• Provide mentorship and day-to-day support to GRC analysts to enable the team to deliver best work and develop their professional skills.
• Perform other related duties as assigned.

​

How You Will Do Your Work

-----------------------------

​

As a Senior Security Risk Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• 5+ years' experience directly in cybersecurity fields, with a demonstrated track record of leading third-party risk management, plus one of the following areas:  cyber risk management, policy & compliance, security awareness, and communication
• Well-versed in risk assessment methodology, NIST 800-53, CIS, and associated security and privacy rules
• Strong analytical skills and using data/facts for decision-making
• Solid experience in either software development or infrastructure other than risk management experience
• Ability to develop scripts/queries to pull data from different tools
• Strong knowledge and experience with operational risk management, covering the full lifecycle of activities, including risk identification, assessment, mitigation, monitoring, and reporting
• Functional knowledge of security domains and information security industry standard and best practices
• Ability to identify and recommend tools, processes, and software to automate and continuously improve security and compliance practices.
• Previous experience with GRC solutions - Archer, ServiceNow, LogicGate etc
• Technical understanding of cloud-based security in an AWS environment
• Proven track record as a strong communicator both in written and oral presentations; capable of rapidly creating detailed, yet concise documentation
• Exceptional organizational skills with the ability to prioritize and manage multiple projects at the same time.
• A self-motivated person who can influence and drive cross-functional teams, promoting timely and effective communication
• Good organizational skills, proactive and self-sufficient with a proven ability to work independently and prioritize deliverables
• Security Certifications of CISSP, CISM, CRISC, CISA a plus

​

The base wage range for this position based in our New York City Office is targeted at $167,500.00 to $184,250.00 per year.

​

#LI-AD1 #LI-Hybrid #LI-JS1

​

Who You Are

===============

​

Justworks is seeking an exceptional Security Risk Analyst to join our Governance Risk & Compliance (GRC) team. The Security Risk Analyst will work cross-functionally with all areas of the company to develop security safeguards and countermeasures to protect Justworks assets, employees and customers. The Security Risk Analyst will report to the Senior Manager, Governance Risk & Compliance and liaise with other teams across Digital Security.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Work with the GRC leader to provide security guidance and solutions that protect Justworks, our products, customers, and employees.
• Support GRC team with implementing and operationalizing GRC strategy and multi-year roadmaps to mature Justwork’s GRC function.
• Have a working knowledge of and be able to support all GRC capabilities such as cyber risk management, third-party risk management, security training and communications, and our compliance program.
• Conduct Third Party Risk assessments, educate vendor relationship owners on the risks identified, work with them to secure remediation plans with vendors.
• Support security-related educational and compliance programs, including developing and managing regular phishing simulations, creating security newsletters and other communications, etc.
• Maintain a cyber risk register with timely updates and regular reviews with risk owners to drive risk closure.
• Provide data input to predefined GRC metrics to support monthly and quarterly departmental OKR reporting.
• Proactively seek clarification, ask thoughtful questions, and focus on learning and development.
• Follow best practices within the team. Raise concerns. Offer suggestions.
• Research topics and find answers outside the area of expertise.
• Develop domain knowledge such as IT, InfraOps, Engineering, Benefits, Payment, etc to better align security initiatives with business priorities.
• Create and update process documentation.
• Support Justworks’ audit commitment related to SOC2, GDPR, and our Justworks policies and standards.
• Manage security findings brought forward through the risk reporting and risk exception process and report to security leadership where gaps exist.
• Collaborate with all stakeholders across the company to provide risk visibilities, and more importantly to drive risk mitigation
• Assist in building a risk-aware culture by maturing existing risk management processes to monitor, track, measure and report cyber risks.
• Drive timely & effective communication via collaboration with various stakeholders including IT, Cyber Defense Operations, Security Architecture & Engineering, People Operations, Customer Service and Marketing.
• Perform other related duties as assigned.

​

How You Will Do Your Work

-----------------------------

​

As a Security Risk Analyst, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• 3+ years' experience directly in cybersecurity fields, with a demonstrated track record in one or more of the following areas: third-party risk management, cyber risk management, policy & compliance, security awareness, and communication
• Clear understanding of risk assessment methodology, NIST 800-53, CIS, and associated security and privacy rules
• Strong knowledge and experience with operational risk management, covering the full lifecycle of activities, including risk identification, assessment, mitigation, monitoring, and reporting
• Functional knowledge of security domains and information security industry standards and best practices
• Ability to identify and recommend tools, processes, and software to automate and continuously improve security and compliance practices.
• Previous experience with GRC solutions - Archer, ServiceNow, LogicGate, etc
• Technical understanding of cloud-based security in an AWS environment
• Proven track record as a strong communicator both in written and oral presentations; capable of rapidly creating detailed, yet concise documentation; adept at influencing and driving cross-functional collaboration
• Demonstrated ability to analyze information critically and synthesize findings into actionable insights and better data-driven decision-making.
• Possess a natural curiosity and eagerness to explore new topics, with the ability to quickly learn and understand unfamiliar subjects. Demonstrates a proactive approach to identifying problems and implementing effective solutions..
• Good organizational skills, proactive and self-sufficient with a proven ability to work independently and prioritize deliverables
• Security Certifications of CISSP, CISM, CRISC, CISA a plus

​

The base wage range for this position based in our New York City Office is targeted at $140,000.00 to $154,000.00 per year.

​

#LI-AD1 #LI-Hybrid #LI-JS1

​

The successful candidate will be responsible for leading, mentoring, and managing a team of developers to design, develop, and deliver quality software. Our team is rapidly innovating and delivering exciting new features; you will be exposed to the latest technologies and methodologies and have a direct impact on the company’s success. You will have the opportunity to set goals and provide mentorship to a team with diverse skills and experiences. You will get to experience the joy of being a part of creating and delivering innovative and impactful products. The role places equal importance on team management and actively contributing to technical and design aspects, allowing you to continually refine your skills in both areas. This individual will serve as a “player-coach”, splitting both managerial and individual contributor responsibilities.

​

​

Responsibilities:

​

• Leading and mentoring a team of engineers, ensuring they have the necessary resources and support to achieve their goals and deliver high-quality software
• Design and develop services that are scalable, reliable, performant, extensible, and maintainable and seamlessly integrate with third-party platforms
• Balance technical and managerial roles to ensure code quality and team productivity, responsible for both writing code and leading the team by actively contributing to development, conducting code reviews, providing technical leadership, and fostering team growth
• Recruiting, hiring, and onboarding new team members
• Manage performance evaluations and career development plans
• Building a positive and productive team culture, fostering collaboration and communication
• Identify any performance issues; hold team members accountable and set clear performance expectations; have difficult conversations and provide constructive feedback in a clear and direct manner
• Identifying and addressing any issues or roadblocks that may arise, and working to find solutions to overcome them
• Manage project timelines and priorities to ensure timely delivery of high-quality products.
• Collaborating with other managers and teams to align efforts

​

​

Qualifications:

​

• Excellent leadership and management skills, including the ability to lead, motivate, and mentor a team
• Communication and interpersonal skills, including the ability to effectively communicate with team members, other team leaders, and managers.
• Effectively lead team meetings and presentations that showcase deliverables to the organization
• Problem-solving and decision-making abilities, including the ability to identify and resolve problems quickly and effectively, and experience with debugging and troubleshooting
• Exemplary software development practices (source control, code reviews, testing, and delivery)
• Strong technical skills in programming languages (we use Python and Elixir), API design, data formats (e.g., JSON, XML, Protocol Buffers), integration platforms (e.g., REST, SOAP, gRPC), large-scale data processing frameworks (we use PySpark, Kafka, and Clickhouse), workflow orchestration (we use Prefect), and containerization and cloud platforms (we use Kubernetes and Google Cloud Platform)
• Analytical and quantitative skills to interpret and analyze data and metrics
• Ability to navigate and resolve disputes within the team and possess other negotiation and conflict resolution skills
• Maintain a people-oriented mindset and ability to build trust and respect from team members, other teams, and management
• Willingness to continuously learn, adapt and improve

Who You Are

===============

​

Justworks is looking for a hands-on Senior Security Engineer with an Identity and Access Management (IAM) focus within Digital Security’s Security Architecture & Engineering (SAE) function. With new product lines such as Justworks Payroll and International our IAM use cases are growing. Our workforce and customers are global and require modern approaches to meet our evolving business needs.

​

You will play a critical role at the intersection of software engineering and identity services design, implementing and rolling out IAM solutions including (but not limited to) fine-grained access controls, zero trust, identity governance, access management, privileged access management, user provisioning/deprovisioning, and federation.

​

We leverage a number of technologies to power our tools and platform, including AWS, Kubernetes (EKS), Terraform, Datadog, and write our code in Ruby, Python, and Go just to name a few.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Design and manage user attribute schemas and attributes, ensuring they accurately reflect business requirements, compliance needs, and security considerations.
• Oversee user lifecycle, including provisioning, deprovisioning, and modification of user accounts, ensuring timely and accurate access management in alignment with security best practices.
• Design, implement, and build new identity security controls to keep the enterprise technologies secure and reliable.
• Provide technical and architectural guidance to product managers, engineers, and corporate IT on all things identity management
• Work with cross-functional partners to enhance customer identity (CIAM)  experiences that are cohesive and secure
• Lead the direction of moderately complex and loosely scoped engineering projects as required within the IAM domain
• Stay updated on emerging IAM trends, technologies, and best practices

​

How You Will Do Your Work

-----------------------------

​

As a Senior Security Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

What We're Looking For

--------------------------

​

• You are a pragmatic security engineer with a proven track record of building, operating, and contributing to the architecture of complex Identity Lifecycle and Access Control solutions using industry standards such as RBAC/ABAC/PBAC etc.
• Minimum of 3 years experience in information security concepts, common technical security controls, and security design principles, ideally in a SaaS environment
• Technical proficiency with identity protocols (OpenID Connect, SCIM, OAuth, FIDO2, SAML, Federation, SSO).
• Working experience with Human Resources Information Systems (HRIS) and their integration with IAM solutions for identity lifecycle management.
• In-depth experience with automation and development-based approaches using scripting languages. You understand the challenges of scale for security and leverage automation whenever possible.
• Experience developing privilege management controls using AWS identity services
• You are comfortable teaching and leading teams toward better security outcomes.
• You have excellent verbal and written communication skills and a product-focused mindset to both serve and delight customers
• Experience acting as a tech lead in an agile, high-growth environment
• Experience designing services in public cloud providers (AWS, GCP, Azure)

​

Nice to Haves

-----------------

​

• Security Certifications: CISSP, CISM, CRISC, GIAC, CCSP or CEH

​

The base wage range for this position based in our New York City Office is targeted at $167,000.00 to $205,000.00 per year.

​

#LI-AD1 #LI-Hybrid #LI-JS1

​

As a Senior Implementation Architect, you will work with some of the world’s best-known brands, enabling them to deliver an AI-powered, highly personalized email program. You will act as a universal translator, investigator, and product evangelist focused on launching new clients efficiently and setting them up for long-term success. Using your technical expertise, you will partner with our clients and internal teams to scope and design solutions to meet clients’ objectives, develop project plans to deliver those solutions, and manage them through to completion. Naturally curious and determined, you’ll hunt down and resolve technical issues within the client environment, considering the impact on future integrations and the overall technical landscape.

​

Responsibilities:

​

• Client Onboarding: Lead the technical setup and onboarding process for new clients, ensuring their existing marketing strategies transition smoothly to our AI/ML-based platform
• Solution Design: Collaborate with clients and internal teams to scope, design and implement novel custom technical solutions that meet client goals
• Issue Resolution: Troubleshoot and resolve integration issues, providing actionable solutions and anticipating future challenges
• Training & Workshops: Conduct virtual and in-person engaging training sessions and workshops to empower clients and internal teams with knowledge about our platform
• Collaboration: Work closely with Sales, Implementation Managers, and other teams to ensure a cohesive and successful client onboarding experience
• Product Expertise: Develop an in-depth understanding of Movable Ink’s platforms, staying updated on new features and functionalities, and influencing/advising product features and roadmap

​

Qualifications:

​

• 3+ years in a senior implementationor solution architect role, preferably within the marketing technology sector
• 3+ years of consulting experience, influencing marketing strategy with advanced technical solutions across interconnected systems
• Technical proficiency, ability to read and write HTML, CSS, and JavaScript; familiarity with Python
• 2+ years experience with cloud-based large data warehousing solutions, data lakes, and ETL processes
• Extensive experience with multiple enterprise email service providers (e.g., Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
• Ability to identify opportunities to further integrate with clients' existing APIs, web services, and tech stacks
• Proven track record of managing complex client onboarding projects
• Excellent problem-solving and troubleshooting skills
• High-level understanding of digital marketing strategies/objectives for Movable Ink supported channels (currently Email, Mobile) and the expected outcomes of personalization strategies
• Ability to explain technical concepts in simple terms to various stakeholders
• Strong communication and project management skills
• Strong understanding of AI and machine learning applications in email marketing
• Public speaking experience and thought leadership in applied AI
• Detail-oriented and highly organized

​

​

The base pay range for this position is $130,000-$140,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

Who You Are

===============

​

You are a seasoned customer success-focused professional, who works well under pressure. You are proactive in overcoming obstacles and removing barriers in solving problems. You are a hands-on leader who will think and act both strategically and tactically to drive the team’s engagement at all points of the customer lifecycle and increase Justwork's revenue. You are enthusiastic, optimistic, and creative with the ability to inspire others, as you will be responsible for coaching, mentoring, and developing individual Customer Success Managers of varied experience levels.

​

As one of the leaders of our Customer Success Management group, you will be responsible for guiding our Customer Success Managers (CSMs) as brand owners, product and subject matter experts, and specialists in customer satisfaction and retention.  You should be able to communicate and coach effectively to ensure that your team members are delivering and developing at a high level.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Lead the hiring and expansion of the Customer Success Management team as the company scales
• Coach your team members in reinforcing Customer Success Management best practices, our CS identity, and the Justworks brand
• Work closely with Customer Success Managers and internal teams to advocate for customer needs and that the voice of the customer is heard, understood, and prioritized
• Focus on continuous process and quality improvement in partnership with cross-functional teams
• Obsess over key CS metrics of customer satisfaction, health, churn, product adoption and retention
• Monitors your team's books of business to identify customers that are at risk, highlight trends, and help coach the team through challenges
• Proactively ensures customer satisfaction and that CSMs are driving value for customers and revenue for Justworks through routine interactions, business reviews, and promotion of product solutions
• Educate and advise Customer Success Managers on retention strategies
• Handle general management responsibilities, such as conducting 1:1s, leading regular team meetings, generating reports, and conducting annual performance reviews
• Other duties as needed based on department and/or organizational needs.

​

How You Will Do Your Work

-----------------------------

​

As a Manager of Customer Success Management, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities, and personal attributes are anchored in the following competencies:

​

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Curious -the innate desire to learn, grow and understand.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5 years of experience in customer success, relationship management or account management, ideally in the PEO/HR/benefits space
• Minimum of 2 years of people and team management experience required
• Proven experience with mentoring and/or coaching team members
• Experience in HR Tech/SaaS is a preferred
• Demonstrated track record of passion for Customer Success
• Expertise in developing and educating on retention strategies
• Track record of excellence with achieving team KPIs and metrics
• Impeccable organizational, written and verbal communication skills with acute attention to detail
• Aptitude to be consultative and innovative when problem-solving
• Aptitude for learning new subject matter, and helping others learn and develop as well

​

The base wage range for this position based in our New York City Office is targeted at $109,000.00 to $119,900.00 per year.

​

​

#LI-Hybrid #LI-JT1

​

Who You Are

===============

​

Are you passionate about design and development? Do you have experience building, deploying, and maintaining large-scale, distributed applications? Are you ready to take your skills to the next level and join a team of innovative self-starters in a supportive, entrepreneurial environment?

​

As a Senior Software Engineer in the Billing team, you will be owning a mission critical software service and play an essential role in accelerating the company’s growth. You will be leveraging your experience working within a service-oriented architecture. You will be responsible for separating data and functionality as necessary, and will demonstrate an understanding and use of automated testing as a productivity multiplier. You are eager to learn and passionate about improvement. You want to understand how systems work, and you think about how to make them work even better. You will work closely with product managers, UX designers, and other engineers to scope, design, and build new features and functionality. You will be working primarily in Ruby on Rails and/or JavaScript/React, but prior knowledge is not a requirement.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Collaborate with a cross functional team to build solutions to detect and prevent fraud
• Take ownership of designing and implementing APIs, systems integrations, data models and backend services
• Promote engineering excellence through technical leadership, knowledge-sharing and mentorship
• Instate best-practices observability and monitoring as “first principles” of all our services
• Keep extremely sensitive data compartmentalized and secure
• Perform other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Senior Software Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.

​

• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

​

• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5 years of professional hands-on experience
• Strong object-oriented design and coding skills
• Solid understanding of data structures and algorithms
• Prior experience in fraud detection and prevention strongly preferred
• Experience building new feature from scratch, using clean, organized, and scalable code
• Experience supporting other engineers and acting as a “tech lead”
• Experience working with complicated systems at scale
• Experience working using Agile/Scrum methodology in a fast-paced environment
• Experience in a high-growth environment working with deadlines and milestones

​

Technologies Used

---------------------

​

• Languages: Ruby on Rails, Javascript, Kotlin, Go
• Messaging / APIs: Kafka, Open API, GraphQL, Apollo, Redis
• Infrastructure:Kubernetes, Docker, CircleCI, DataDog, Snowflake, AWS

​

The base wage range for this position based in our New York City Office is targeted at $167,500.00 to $205,000.00 per year.

​

#LI-AD1 #LI-Hybrid #LI-JS1

​

Who You Are

===============

​

Are you someone who quickly hits the ground running? Do you enjoy being in a fast moving environment where your eye for detail makes a difference? Do you have a knack for applying logical thinking to define problems, collect data, and create resolutions?

​

As a Workers’ Compensation Underwriter, you have experience working for a large casualty insurer or broker and underwriting workers’ compensation programs. You will analyze and evaluate work compensation insurance risks to write, retain and grow a profitable book of business.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Apply sound, creative underwriting and business judgment in the timely analysis and evaluation of workers' comp insurance risks
• Develop and maintain an effective working relationship with broker, program administrator, and carrier
• Prepare and present group training sessions for less experienced underwriters, field personnel
• Participate in department projects and special assignments
• Monitor timely issuance and cancellation of policies, certificates of insurance and endorsements
• Performs other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Workers’ Compensation Underwriter, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 2 years of relevant experience with: underwriting, new business proposals, loss rating, renewals, and demonstrated training skills
• Workers' Compensation experience (loss-sensitive program experience a plus but not necessary)
• Large account insurance brokerage or property & casualty carrier experience
• Strong written and verbal communication skills
• You like working with people and helping others solve problems
• You enjoy entrepreneurial environments and want to help build something meaningful

​

#LI-Hybrid #LI-KC2

​

The base wage range for this position based in our New York City Office is targeted at $46.63 to $51.30 per hour.

​

Who You Are

===============

​

Are you someone who quickly hits the ground running? Do you enjoy being in a fast moving environment where your eye for detail makes a difference? Do you have a knack for applying logical thinking to define problems, collect data, and create resolutions?

​

As a Workers’ Compensation Underwriter, you have experience working for a large casualty insurer or broker and underwriting workers’ compensation programs. You will analyze and evaluate work compensation insurance risks to write, retain and grow a profitable book of business.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Apply sound, creative underwriting and business judgment in the timely analysis and evaluation of workers' comp insurance risks
• Develop and maintain an effective working relationship with broker, program administrator, and carrier
• Prepare and present group training sessions for less experienced underwriters, field personnel
• Participate in department projects and special assignments
• Monitor timely issuance and cancellation of policies, certificates of insurance and endorsements
• Performs other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Workers’ Compensation Underwriter, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 2 years of relevant experience with: underwriting, new business proposals, loss rating, renewals, and demonstrated training skills
• Workers' Compensation experience (loss-sensitive program experience a plus but not necessary)
• Large account insurance brokerage or property & casualty carrier experience
• Strong written and verbal communication skills
• You like working with people and helping others solve problems
• You enjoy entrepreneurial environments and want to help build something meaningful

​

#LI-Hybrid #LI-KC2

​

The base wage range for this position based in our New York City Office is targeted at $46.63 to $51.30 per hour.

​

​

About the Role:

​

Are you ready to embark on an exhilarating journey of shaping the future of cloud computing? At CoreWeave, we're not just another cloud provider - we're pioneers revolutionizing the industry by putting bleeding edge GPU technology on top of the industry's fastest and most adaptable infrastructure. We are on the hunt for remarkable Solutions Architects who share our passion and possess deep subject matter expertise in the realm of cybersecurity, specifically in the securing of Kubernetes and High Performance Computing Networks along with compliance requirements enterprise customers expect of Cloud Computing platforms. 

​

Kubernetes and high-performance network connectivity form the core of the CoreWeave platform. Leveraging this robust foundation, our customers develop AI/ML and High Performance Computing workloads. As a Security Specialist Solutions Architect, your role is to ensure customers fully understand CoreWeave's security approach across all layers—from the physical data center to our core platform, network, storage, and customer VPC networks. You will guide customers in implementing best practices to build securely on our foundational platform to achieve their security objectives and controls. 

​

In addition to specializing in security, you will also have the opportunity to demonstrate thought leadership and engage hands-on throughout our customers' entire lifecycle. From establishing their Kubernetes environment to developing proofs of concept, onboarding, and optimizing workloads, you will lead innovation at every turn.

​

Your role will not only be to engage our customers, but you will also align closely with our engineering team. You will offer valuable insights from the field and have the chance to contribute directly to our product roadmap and development.

​

If you're driven by innovation, thrilled by the possibilities of what specialized compute can enable, and eager to be part of a team that's shaping the future, then CoreWeave is the place for you. Join us and let's embark on this adventure together!

​

What You'll Do:

​

• Communicate directly with customers to understand security architecture, infrastructure, and cyber security objectives in order to achieve a customer’s security priorities within CoreWeave.
• Collaborate closely with customers to understand their unique business needs and create, prototype, and deploy tailored solutions that align with their requirements.
• Anticipate and plan for customer security requests and requirements, offering information on company solutions and potential solutions to understand viability.
• Provide the voice of the customer to Security and engineering. Identify, track and help influence prioritization of customer requested security roadmap initiatives.
• Lead proof of concept initiatives to showcase the value and viability of CoreWeave's solutions within specific environments.
• Take charge of technical leadership during customer meetings, presentations, and workshops, addressing any technical queries or concerns that arise.
• Act as a virtual member of CoreWeave's Security Engineering team by identifying opportunities for product enhancement and collaborating with engineers to implement your suggestions.
• Offer valuable insights on product features, functionality, and performance, contributing regularly to discussions about product strategy and architecture.
• Conduct periodic technical reviews and assessments, including customer security requirements and how they interact with core products, pinpointing opportunities for optimization and suggesting suitable solutions.
• Stay abreast of the latest developments and trends in cloud computing, infrastructure and cyber security, sharing your thought leadership with customers and internal stakeholders.
• Lead the prototyping and initiation of research and development efforts for emerging products and solutions, delivering prototypes and key insights for internal consumption.
• Represent CoreWeave’s Security team at conferences and industry events, with occasional travel as required.

​

Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are a few qualities we’ve found compatible with our team. If some of this describes you, we’d love to talk: 

​

• You’ve got some experience under your belt. You have proven experience as a cybersecurity professional, solutions architect or a technical account manager in cloud infrastructure or related industry.

​

• You’re an expert in your field. You have strong technical expertise in cybersecurity, cloud computing concepts, architecture, and technologies, and some hands-on experience in designing and implementing cloud solutions.
• You can break it down for customers. You communicate clearly and with empathy, and have a knack for talking about complex technical concepts to both technical and non-technical audiences.
• You’re a relationship builder. Customer relationships are important to you, and you take the time to understand their requirements and find the optimal solutions to meet their needs.
• You like tackling a gnarly problem. You can analyze complex situations and develop creative and effective solutions.
• You get it done. You’re self-motivated, proactive, and able to work independently and as part of a team.
• You’re curious about what we do. You’re familiar with or interested in Coreweave's cloud infrastructure offerings, or that of a similar cloud platform.

​

• You’re familiar with running large scale Artificial Intelligence/Machine Learning (AI/ML) training and inference workloads on  technologies such as Slurm and Kubernetes. You understand integration points between cloud solutions and enterprise IT.
• Hands-on experience with enterprise security components and protocols that make up services and solutions at CoreWeave, such as Vulnerability Management tailored to Kubernetes containers and supporting infrastructure, Network Security, Security Orchestration, Security Information and Event Monitoring (SIEM), PKI, VPN, etc
• Clear understanding of the shared responsibility matrix, which CSPs like CoreWeave maintain with customers to share workload and security related responsibilities
• Practical experience with compliance and regulatory frameworks (e.g. SOC2, ISO 27001, GDPR, HIPAA, HITRUST, FedRAMP).
• You’re familiar with the NVIDIA GPUs typically used in AI/ML applications and associated technologies such as Infiniband and NVIDIA Collective Communications Library (NCCL).

​

​

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $190,000-$215,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

​

Hybrid Workplace

​

Successful candidates will be expected to attend onboarding training at our NJ Headquarters within their first several weeks of employment, with subsequent quarterly travel requirements of 1 week duration.

​

If you reside within a 30-mile radius of our New Jersey, New York, or Philadelphia offices, we're excited for you to join us at the office at least three times a week, recognizing the significance we place on fostering connections, collaboration, and creativity within our office culture. Our commitment to operating as a hybrid workplace underscores our dedication to enabling our employees to tailor their work-life balance to their individual preferences.

​

Who You Are

===============

​

Are you passionate about design and development? Do you have experience building, deploying, and maintaining large-scale, distributed applications? Are you ready to take your skills to the next level and join a team of innovative self-starters in a supportive, entrepreneurial environment?

​

As a Senior Software Engineer in the Billing team, you will be owning a mission critical software service and play an essential role in accelerating the company’s growth. You will be leveraging your experience working within a service-oriented architecture. You will be responsible for separating data and functionality as necessary, and will demonstrate an understanding and use of automated testing as a productivity multiplier. You are eager to learn and passionate about improvement. You want to understand how systems work, and you think about how to make them work even better. You will work closely with product managers, UX designers, and other engineers to scope, design, and build new features and functionality. You will be working primarily in Ruby on Rails and/or JavaScript/React, but prior knowledge is not a requirement.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Collaborate with a cross functional team to build solutions to detect and prevent fraud
• Take ownership of designing and implementing APIs, systems integrations, data models and backend services
• Promote engineering excellence through technical leadership, knowledge-sharing and mentorship
• Instate best-practices observability and monitoring as “first principles” of all our services
• Keep extremely sensitive data compartmentalized and secure
• Perform other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Senior Software Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.

​

• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

​

• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5 years of professional hands-on experience
• Strong object-oriented design and coding skills
• Solid understanding of data structures and algorithms
• Prior experience in fraud detection and prevention strongly preferred
• Experience building new feature from scratch, using clean, organized, and scalable code
• Experience supporting other engineers and acting as a “tech lead”
• Experience working with complicated systems at scale
• Experience working using Agile/Scrum methodology in a fast-paced environment
• Experience in a high-growth environment working with deadlines and milestones

​

Technologies Used

---------------------

​

• Languages: Ruby on Rails, Javascript, Kotlin, Go
• Messaging / APIs: Kafka, Open API, GraphQL, Apollo, Redis
• Infrastructure:Kubernetes, Docker, CircleCI, DataDog, Snowflake, AWS

​

The base wage range for this position based in our New York City Office is targeted at $167,500.00 to $205,000.00 per year.

​

#LI-AD1 #LI-Hybrid #LI-JS1

​

Who You Are

===============

​

As a leader, you put your people before all else, and are always thinking about how to create an inclusive, and diverse environment where they can develop their skills, provide them with new experiences, and grow their insurance knowledge. You enjoy working with and building consensus across multiple teams and external providers. You are extremely detail-oriented with identifying subtle cues and giving life to actionable insights. You love solving problems and helping others learn in the process.

​

As the Senior Manager of the Insurance Operations team, you will own the day-to-day and long-term operational success of the health insurance and life and leave benefit operations at Justworks. You will have the opportunity to work cross-functionally as this role will partner with colleagues in Sales, Payments, Customer Success, Engineering, Product, Legal, and Finance.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Manage, lead, and develop the dynamic teams that are responsible for work across Justworks that provides new and existing customers with an incredible experience interacting with our suite of MDV-related insurance and life and leave insurance products
• Oversee day-to-day and long-term projects of the teams’ operations including:

+ Establish and improve KPIs with internal customers to improve issue resolution times, accuracy, and satisfaction

+ Manage insurance carrier and provider relationships including, but not limited, to contract negotiations/renewals, SLA maintenance, and implementation of new products and services

+ Annual renewals of certain insurance products including but not limited to COBRA, Life and Leave, and HSA/FSA

+ Approving timecards and PTO

• Handle general management responsibilities including (but not limited to):
• + Fostering a collaborative and performance-driven environment by supporting team members in identifying areas of improvement and creating tailored development plans for each employee.Providing regular feedback and conducting timely performance reviews

+ Ensuring accuracy, timeliness, and quality of the team’s work

+ Holding regular 1-on-1s and leading team meetings

+ Developing and overseeing hiring, retention, succession planning, and promotion strategies for all members in the team

​

• In conjunction with Legal and Compliance, ensure Justworks’ compliance with ERISA, ACA, State requirements, and all other pertinent regulation
• Partner with our Product and Engineering teams to improve systems, diagnose bugs, and deploy solutions that drive operational efficiencies and create internal and external customer delight
• Performs other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Senior Manager, Insurance Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.  

Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 7 years experience managing, developing, and scaling operational teams with some experience in a high growth, technical or start-up environment
• Strong track record of developing and engaging direct reports
• Knowledge of Insurance (Health & Welfare and/or Property & Casualty) a plus, but not required
• Project management experience related to systems/vendor implementation and/or process improvement
• Proven strategic agility, ability to succeed in a fast-paced, continuously-evolving environment
• Intellectual curiosity, a strong growth-mindset, and the desire to constantly improve
• SQL and Excel knowledge a plus

​

The base wage range for this position based in our New York City Office is targeted at $155,500.00 - $178,825.00.

​

Who You Are

===============

​

Justworks is seeking an experienced, motivated and results-oriented Lifecycle Marketing Manager to work as part of a dynamic and performance-driven Lifecycle Marketing team. The Lifecycle Marketing team is responsible for driving net-new customer conversions, cross-sell and up-sell within the Justworks product suite, and engagement across the prospect and customer journey. 

​

The Lifecycle Marketing Manager will lead the strategy and execution of customer acquisition lifecycle marketing campaigns, with a strong emphasis on utilizing email marketing to drive conversions and opportunities down funnel. The ideal candidate is a creative and data-driven marketer who has a passion for building relationships, problem-solving and leveraging automation/CRM tools to nurture, nudge, & convert leads to drive revenue.

​

You’ll partner closely with the Product-Led Growth, Business Operations, Sales, & Product Marketing teams to develop campaigns, as well as the channel managers across the Marketing function. This role reports to the Senior Manager, CRM & Lifecycle Marketing.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Develop, manage and track customer-centric email marketing campaigns that deliver relevant, timely and impactful conversion experiences for leads; including but not limited to creative content strategy, testing, segmentation, deployment, optimization, monitoring, reporting and analysis.
• Work with the CRM team to manage execution and roll out of new triggers, automation and personalization tactics to drive product conversion; conduct A/B tests to improve email KPIs.
• Support ad-hoc marketing campaigns as the lifecycle marketing expert to drive revenue generation, product adoption and brand awareness.
• Stay current on email best practices and industry standards; make recommendations continuously to improve our email templates, personalization and advanced features to deliver on KPIs.
• Continuously identify and implement strategies to grow and nurture our contact database, improve email KPIs, and actively manage our contact list health via marketing automation platform (customer.io).
• Perform other duties as needed based on department and/or organizational needs, including drafting/editing, designing, QAing, sending emails and executing occasional HTML coding.

​

How You Will Do Your Work

-----------------------------

​

As the Lifecycle Marketing Manager, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Business insight - applying knowledge of Justworks and the marketplace to advance the organization’s goals.
• Functional expertise: subject matter expertise of specific functions, including knowledge of principles, practices, and domain knowledge.
• Creative thinking - discovering new opportunities and solutions for problems by looking beyond current practices and using innovative thinking.
• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Builds networks -effectively building formal and informal relationship networks inside and outside the organization.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5 years of professional experience in a fast-paced environment working in lifecycle or email marketing/CRM
• Demonstrated success in building, managing and scaling high performing email campaigns with a strong focus on conversion within a major email marketing automation software (customer.io, Marketo, Pardot/Marketing Cloud Engagement, Hubspot or similar platform) at a PLG-driven company
• Passionate about using customer-centric content to craft email marketing journeys with a knack for copywriting & proofreading
• Highly analytical and data-driven with the ability to surface meaningful insights from large data sets
• Excellent communication, project management, organizational, and time management skills
• Entrepreneurial, with the ability to foster alignment, partnership, and collaboration across teams
• A creative problem-solver who loves to roll up their sleeves and get things done
• Analyze competitive marketplace and stay abreast of industry trends as well as opportunities to innovate.
• Strong point of view on lifecycle marketing best practices, including contact strategies, designing A/B testing, customer segmentation and analytics
• Ability to edit HTML & CSS email templates
• Solid understanding of email fundamentals: CAN-SPAM compliance, list management, deliverability, segmentation, KPIs
• Experience in Google Analytics, Excel, SQL, Tableau, preferred, bonus points for Stensul knowledge

​

#LI-Hybrid #LI-KC2

​

The base wage range for this position based in our New York City Office is targeted at $122,000.00 to $134,200.00 per year.

​

Who You Are

===============

​

Are you passionate about design and development? Do you have experience building, deploying, and maintaining large-scale, distributed applications? Are you ready to take your skills to the next level and join a team of innovative self-starters in a supportive, entrepreneurial environment?

​

As a Senior Software Engineer in the Billing team, you will be owning a mission critical software service and play an essential role in accelerating the company’s growth. You will be leveraging your experience working within a service-oriented architecture. You will be responsible for separating data and functionality as necessary, and will demonstrate an understanding and use of automated testing as a productivity multiplier. You are eager to learn and passionate about improvement. You want to understand how systems work, and you think about how to make them work even better. You will work closely with product managers, UX designers, and other engineers to scope, design, and build new features and functionality. You will be working primarily in Ruby on Rails and/or JavaScript/React, but prior knowledge is not a requirement.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Collaborate with a cross functional team to build solutions to detect and prevent fraud
• Take ownership of designing and implementing APIs, systems integrations, data models and backend services
• Promote engineering excellence through technical leadership, knowledge-sharing and mentorship
• Instate best-practices observability and monitoring as “first principles” of all our services
• Keep extremely sensitive data compartmentalized and secure
• Perform other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Senior Software Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

• Resourcefulness - taking a can-do approach, even in the face of obstacles and constraints by assessing what’s in front of you and effectively and efficiently optimizing what you have, whether it's working on something new or thinking about how to do something better.

​

• Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.

​

• Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.
• Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5 years of professional hands-on experience
• Strong object-oriented design and coding skills
• Solid understanding of data structures and algorithms
• Prior experience in fraud detection and prevention strongly preferred
• Experience building new feature from scratch, using clean, organized, and scalable code
• Experience supporting other engineers and acting as a “tech lead”
• Experience working with complicated systems at scale
• Experience working using Agile/Scrum methodology in a fast-paced environment
• Experience in a high-growth environment working with deadlines and milestones

​

Technologies Used

---------------------

​

• Languages: Ruby on Rails, Javascript, Kotlin, Go
• Messaging / APIs: Kafka, Open API, GraphQL, Apollo, Redis
• Infrastructure:Kubernetes, Docker, CircleCI, DataDog, Snowflake, AWS

​

The base wage range for this position based in our New York City Office is targeted at $167,500.00 to $205,000.00 per year.

​

#LI-AD1 #LI-Hybrid #LI-JS1

​

Who You Are

===============

​

The Manager for Financial Benefits, Retirement will manage the success of the financial side of the retirement operations team, helping the team grow through analyzing ticketing trends, overseeing day-to-day operational tasks and projects, and identifying areas for improvement, and work with our external partners as well as our internal Product, Engineering, Finance, Customer Support, and Sales teams to provide new and existing customers with an incredible Benefits experience.

​

Do you have a passion for working with people and helping others grow professionally and personally? Are you a champion at leading projects and working collaboratively with team members and cross-functional teams? Do you enjoy leaning into complex problems and tackling them through critical analysis? Are you driven by delivering the best possible solutions that leave a practical and emotional impact on customers? Justworks has just the right opportunity for you! 

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Manage a team of professionals who are responsible for resolving retirement-related issues for Justworks members, dependents, and customers
• Oversee day-to-day team financial operations including:

+ Manage high-level financial issues with our Partner

+ Forecast and plan future ticket volume and program growth to allow for volume of inquiries to scale with Justworks’ growth

+ Supervise monthly, quarterly, and yearly plan audits, ensuring accurate reconciliations and reporting

+ Audit individual customer support tickets to evaluate quality and timeliness of responses

+ Oversee operational implementation of product-related projects

+ Manage and maintain documentation on internal controls to ensure SOX compliance

+ Identify areas for improvement in operational processes to ensure their scalability and simplicity

• Handle general management responsibilities including (but not limited to): Approving timecards and PTO

+ Fostering a collaborative and performance-driven environment by supporting team members in identifying areas of improvement and creating tailored development plans for each employee.

+ Providing regular feedback and conducting timely performance reviews

+ Ensuring accuracy, timeliness, and quality of the team’s work

+ Holding regular 1-on-1s and leading team meetings

+ Approving timecards and PTO

• Establish and enforce standard operating procedures (SOPs) and service level agreements (SLAs) with internal and external partners
• Maintain close working relationships between Benefits Operations and Customer Support through regular check-ins and other established communications channels
• Work cross-functionally with Product and Engineering teams to oversee projects that address bug issues, incidents, tooling enhancements, and the scaling and growth of new products.
• Inform stakeholders of changes to benefit offerings and/or relevant processes and procedures
• Recommend and execute improvements to both customer-facing and partner-facing processes
• Performs other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As a Manager, Financial Benefits - Retirement, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

​

• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.

​

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

​

• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5+ years of experience in operations, onboarding role or customer service related field required
• Minimum of 2 years of people and team management experience required
• Knowledge of 401(k) or pension plans required
• QPA, QKA, RPF certification, or equivalent strongly preferred
• Knowledge of SQL and Excel preferred
• Experience with ticket management systems and workflows strongly preferred
• Strong project management and execution skills required
• Relationship management experience required
• Strong written and verbal communication skills
• Extremely detail-oriented with great time management skills
• Experience working in a fast-paced, data-driven environment
• Some travel required

​

The base wage range for this position based in our New York City Office is targeted at $113,500.00-$124,850.00.

​