Tech Ladies PRO Job Board

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Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts.

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As a Senior Site Reliability Engineer at Bitwarden, you will directly contribute to the operational success and growth of the Bitwarden team and product through cloud technology. We’re looking for someone who can own the current and future state of our cloud infrastructure distributed across multiple cloud providers, design and build out new infrastructure, as well as operationalize tools and technologies that enable our team and application to scale. You’ll be evaluating our current cloud environments, making recommendations in infrastructure design, identifying opportunities for optimizations, and helping to roll out the future of our cloud offering all while building the necessary capabilities such as monitoring, alerts, and automation that help us scale our operations up and out.

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This is an all-remote team, and we are looking for someone based in the U.S. We do not offer visa sponsorship at this time.

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RESPONSIBILITIES

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• Take ownership of the Bitwarden cloud infrastructure, with an emphasis on quality that translates directly to user delight
• Evaluate current infrastructure and, on a regular basis, make recommendations for reliability, security, availability, scalability and cost management
• Implement site reliability tools, monitoring, early warning and alert systems, and observability across Bitwarden cloud environments
• Respond to infrastructure based outages; participate and contribute to ongoing strategy for 24x7 support (There is an on-call rotation with a weekend shift every 5-6 weeks)
• Architectural designs and engineering operations at scale
• Active participation in code reviews, learning and spreading technical knowledge
• Contribute and mature incident management/escalation processes
• Collaborate with cross functional teams to refine priorities and deliverables
• Ongoing engagement with product owners to align SLI/SLOs/SLAs
• Evaluate and identify opportunities for new initiatives to support organizational needs
• Evolve and influence Bitwarden’s SDLC as we scale
• Provide mentorship to team mates

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WHAT YOU BRING TO BITWARDEN

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• Sense of curiosity, resourcefulness, pragmatism
• Expertise with multi-region deployments in public cloud environments
• Demonstrable production Kubernetes experience (Managed Kubernetes, Helm, kubectl, kOps, etc)
• Strong background in Reliability Engineering, DevOps, Software Engineering
• Fluency with least one programming language, such as C#, Python, Go, etc
• Experience with cloud deployment and automation tools/methodologies (i.e. GitOps, Terraform, Pulumi)
• Proficiency using source control such as Git.
• Ability to maintain discretion, handle sensitive information, and improve security best-practices
• Technocrat at heart, staying current with trends and new technologies
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the possible solutions

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NICE-TO-HAVES

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• Startup experience
• Open source experience
• User of Bitwarden
• Prior SaaS experience

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

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Selected candidates will be invited to schedule a 30-minute screening call and then progress through the following stages:

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• Interview with SRE Manager
• Interview with SRE Team Leads
• Interview with Architecture/Security team
• Interviews with Director of Cloud Engineering
• References

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A FEW REASONS TO WORK WITH US

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• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building an incredible team. Work remotely with motivated and innovative team members.
• Learn and grow. Take on new challenges with the support of your team.

​

A note to outside sourcers: we do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations and request to be removed from all such contact lists.

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In the United States, the starting base compensation range for this role is $140,000 - $160,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

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Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

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As an outbound Sales Development Representative (SDR) at Bitwarden, you will play a pivotal role as a Product Specialist, acting as the first point of contact for potential customers. Your responsibilities will include developing a deep understanding of our sales process, researching leads, initiating new relationships, and setting the stage for our sales team's success. You will engage primarily in outbound sales activities, showcasing our offerings compellingly through various channels.

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This is an all-remote team ,and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time.

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RESPONSIBILITIES

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• Generate sales leads by effectively prospecting and engaging potential Mid-Market and Enterprise clients through outbound outreach.
• Manage and maintain an outbound sales pipeline, ensuring optimal lead and prospect qualification.
• Identify and respond to potential client’s needs and suggest appropriate solutions.
• Follow the sales playbook to guide sales leads through an Account Executive-led buying process.
• Adhere to service-level agreements on lead outreach and follow-up intervals.

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WHAT YOU BRING TO BITWARDEN

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• 2+ years of outbound sales experience as a Sales Development Representative in the technology / SaaS space.
• Experience using a CRM tool such as HubSpot, Outreach, or a similar engagement tool.
• Experience using prospecting tools like LinkedIn Sales Navigator, ZoomInfo, or similar, particularly in Enterprise B2B environments.
• Strong verbal communication skills with the ability to quickly articulate technical information concisely.
• Effective problem-solving abilities, coupled with strong time management and organizational skills.
• Innovative thinker who thrives in a dynamic and evolving environment.
• Collaborative team player willing to share best practices and learn from others.
• Demonstrates persistence, resilience, and a proactive approach to issue resolution.
• A 4-year degree or equivalent is preferred.

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

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Selected candidates will be invited to progress through the following stages:

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• Screening Call with Recruiting Manager
• Interview with SDR Manager
• SDR Skills Assessment
• Interview with Head of Enablement
• Interview with CSO
• References

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A FEW REASONS TO WORK WITH US

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• Our user community loves us, and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone, from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open-source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

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Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

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We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

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We are searching for an attentive and analytical Billing Specialist to assist with billing, collections, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected. For this role, we are looking for candidates located in the U.S. within the Eastern Time Zone.

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RESPONSIBILITIES

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• Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
• Answer customer questions about billing and account status
• Accurately identify and resolve any billing and account errors or issues
• Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
• Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
• Setup and maintain customer accounts in the billing system
• Assist with other accounting duties and participate in departmental projects to meet business needs

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WHAT YOU BRING TO BITWARDEN

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• A passion for helping Bitwarden users
• A strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal departments
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications
• Experience with cloud and/or web-based applications is a plus
• Experience working with Stripe is a plus
• Experience in retail or other fast-paced customer facing environments is a plus

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

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• Screening call with our Recruiting Manager
• Interview with our Senior Manager, Billing Operations
• Interview with our VP of Customer Success
• Interview with our Chief Customer Officer

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

In the United States, the starting base compensation range for this role is $60,000 - $80,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

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Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

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We are searching for an attentive and analytical Accounts Receivable Specialist to assist with receivables management, proactive collections outreach, transaction reconciliation, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected.

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RESPONSIBILITIES

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• Manage receivables, reach out to customers with open invoices, collect payments, and update accounts to reflect changes.
• Coordinate with resellers and in-scope customers for any needed quoting, supplier updates, PO issuance, or internal approvals that may be necessary to enable invoices to be paid in advance of automatic Organization disablement for non-payment.
• Prepare consolidated account statements for resellers and MSPs.
• Accurately identify and resolve any billing and account errors or issues
• Assist with other accounting duties and participate in departmental projects to meet business needs

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WHAT YOU BRING TO BITWARDEN

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• A passion for helping Bitwarden users
• A strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal departments
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications
• Experience with cloud and/or web-based applications is a plus
• Experience working with Stripe is a plus
• Experience in retail or other fast-paced customer facing environments is a plus

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

• Screening call with Recruiting Manager
• Interview with our Senior Manager of Billing Operations
• Interview with our VP of Customer Success
• Interview with our Chief Customer Officer

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

In the United States, the starting base compensation range for this role is $55,000 - $70,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

​

We are searching for an attentive and analytical Billing Specialist to assist with billing, collections, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected. For this role, we are looking for candidates located in the EMEA region.

​

RESPONSIBILITIES

​

• Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
• Answer customer questions about billing and account status
• Accurately identify and resolve any billing and account errors or issues
• Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
• Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
• Setup and maintain customer accounts in the billing system
• Assist with other accounting duties and participate in departmental projects to meet business needs

​

WHAT YOU BRING TO BITWARDEN

​

• A passion for helping Bitwarden users
• A strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal departments
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications
• Experience with cloud and/or web-based applications is a plus
• Experience working with Stripe is a plus
• Experience in retail or other fast-paced customer facing environments is a plus

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

• Screening call with our Recruiting Manager
• Interview with our Senior Manager, Billing Operations
• Interview with our VP of Customer Success
• Interview with our Chief Customer Officer

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

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As a QA Engineer at Bitwarden, you will contribute directly to the future of the Bitwarden product across mobile, web and server components while working with a great team and amazing open source community. We’re looking for someone who can help our team grow confidently by helping both our software support engineers and customer success team in recreating issues, manually testing bug fixes, enhancements or other functionality. This person would also help contribute to a suite of automated regression tests, help facilitate a total quality approach to software development and delivery, as well as assist in testing community and internal product contributions.

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This is an all-remote team and we are looking for someone located in the U.S. We do not offer visa sponsorship at this time.

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RESPONSIBILITIES

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• Become an expert and authority on the entire Bitwarden codebase, including: backend infrastructure, APIs, database, web app, mobile apps, browser extensions, desktop apps, and more
• Help evaluate and test bug fixes submitted by the user community
• Perform and document manual testing of new features and fixes during the development lifecycle
• Participate in code reviews, learning and spreading technical knowledge
• Actively participate in backlog grooming, planning and delivery activities
• Help maintain automated tests within one or more industry proven automated test frameworks for testing mobile, desktop and web applications as well as RESTful APIs

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WHAT YOU BRING TO BITWARDEN

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• Experience in testing a SaaS consumer and/or enterprise product
• Experience in lean or agile development and delivery
• Experience testing mobile and cross platform/browser applications
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for helping customers solve security and password challenges
• Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solution
• Zeal for learning and desire to develop your skills into a Software Engineer in Test role

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Nice-to-haves

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• User of Bitwarden
• Startup experience
• Open source experience
• Mobile apps testing experience
• Experience in one or more automated test frameworks (e.g. Selenium, Cucumber, Appium, Robot Framework, BrowserStack, etc.)
• Proficiency using source control such as Git, SVN, Subversion, TFS, etc.
• Knowledgeable in the setup and use of xUnit, jUnit, nUnit or PyTest test execution frameworks
• Development experience with Java, C# or Python
• Experience with Selenium using C# programming language
• Capable of configuring and managing automation tasks in a CI/CD pipeline such as Jenkins, AppVeyor, etc.
• Strong Descriptive Programming experience with Selenium
• Experience in Angular or React, Node.js, electron
• Experience in Xamarin
• Experience with Microsoft AppServices
• Experience with Jira

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

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• Meeting with our Recruiting Manager
• Interview with QA Managers
• Interview with team members
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

In the United States, the starting base compensation range for this role is $70,000 - $90,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

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Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

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Bitwarden is expanding its sales footprint and is looking for a Mid-Market Account Executive based in the U.S.

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We are seeking an energetic and motivated sales professional with strong sales skills and channel experience to join our team. The ideal candidate will have 4-8 years of new account or business development experience with a proven track record of engaging the Partner ecosystem to drive success. In your role, you will be responsible for achieving an assigned quota number while also managing lead flow, closing deals, recruiting partners and developing geographical go to market plans.

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RESPONSIBILITIES

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• Effective prospecting and lead management building a 3-5X pipeline within your territory
• Predominant focus on closing business in companies with between 51 and 1000 employees
• Managing and reporting a sales pipeline within our CRM, bringing the visibility of the revenue accurately, quarterly
• Territory planning and any sales support required
• Focus on activities and opportunities delivering short term and long-term revenue
• Effective and regular networking to attract and influence Partner sales and grow our Partner relationships
• Use your existing relationships to recruit and onboarding new partners, get them to agree to engage in proactive demand generation activities
• Maintain a regional partner plan mapping partner strengths (customer relationships, vertical focus, technology specialty) to accounts and target opportunities
• Track and manage lead flow both inbound and outbound between partners and the Bitwarden Sales team. Proactively communicate with Bitwarden sales leaders on the channel pipeline and forecast
• Work closely with marketing to deliver marketing events/programs/campaigns that create interest and awareness among partners’ customers. Build and execute joint partner business plans with measurable success
• Set financial goals for focus partners and ensure goals achievement
• Drive multiple key channel initiatives in parallel across technical, professional services, and sales

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WHAT YOU BRING TO BITWARDEN

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• Located in the U.S.
• Bachelor’s degree or equivalent work experience
• 4-8 years of outside high-tech IT sales experience.  IT security product experience is desirable but not mandatory
• Experience at a startup or pre $100M revenue company is desirable
• A proven track-record of driving continued partner growth and revenue
• Knowledge and strong relationships with SMB and SME focused resellers and MSP partners within a multistate region will be necessary
• Ability to drive influence and build effective relationships with decision makers across all levels of partner organizations
• Motivated and focused self-starter with strong leadership skills who can multitask, work independently or within a team
• Exceptional communication skills including listening, writing and public speaking.
• Can work in a fast paced, start-up environment
• An avid channel leader who knows how to teach, enable and motivate partners to find and close business
• Relationships and strong relationships with top VARs and Integrators
• Must demonstrate a consistent track record of achieving annual quota targets while providing specific details on key customer wins
• Possesses a competitive attitude, strong work ethic and thrives in a fast pace, high growth and matrixed organizational environment
• Positive history of collaborative selling
• Must be a proficient user of CRM tools and other Gsuite and MS Office tools

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

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Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

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• Screening call with our Recruiting Manager
• Interview with our CSO
• Interview with our Head of Sales Enablement
• AE Roleplay Interview
• Final Interview with our CEO
• Reference Checks

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A FEW REASONS TO WORK WITH US

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• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone––from our friends and family to the world’s largest organizations.
• Become an expert in a growing market. You’ll get immersed in the prominent technology markets of security and open source software.
• Learn and grow professionally. Embrace the opportunity to build up your demand generation and product-led growth expertise in a fast-growing startup.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.

​

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

In the United States, the starting base compensation range for this role is $55,000 - $100,000, plus uncapped variable compensation. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

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​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

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As an Engineering Manager at Bitwarden you will lead the software development efforts that build the future of the Bitwarden product across web and server components while working with a great team and an amazing open source community. We’re looking for someone who can help our team grow confidently by evaluating and identifying demands of future roadmap and product delivery needs against resources, capacity, and velocity of the development team as well as facilitate career growth for direct reports to help meet that demand and foster professional development. You will own the software development process and contribute directly to the culture of quality within Bitwarden through process improvements, departmental outreach, and mentoring. You will directly manage a cross-functional team of software engineers focused on support, web, desktop, and server. You also help secure cross-department resources, manage trade-offs for delivery, keep stakeholders accountable, meet deadlines, communicate at the executive level on project status and risk, and measure team impact and needs.

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This is an all-remote team and we are looking for someone located in the U.S. We do not offer visa sponsorship at this time.

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RESPONSIBILITIES

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• Hire and develop our team of cross-functional Software Engineers
• Set and report on measurable goals and objectives for the team
• Set weekly or daily priorities for the development team and individual team members
• With feedback from the team, leadership and external stakeholders, own the development process, procedures and decision support for product development and delivery
• Evaluate, recommend, and implement development tools to help facilitate team success
• Provide a point of technical escalation and knowledge to help facilitate and drive the resolution of issues and technical or administrative hurdles the team may encounter
• Facilitate and encourage collaboration through team meetings or other communication channels as necessary, as well as conduct team-building activities
• Report on team progress, status, and roadblocks to management from the development lens
• Advocate for and on behalf of the development team and the construction and delivery of Bitwarden’s product, process, and organization
• Conduct one-on-one meetings with direct reports to work on issues, provide and receive feedback, and discuss individual professional development goals and opportunities
• Perform annual or semi-annual performance reviews when required
• Participate in code reviews, learning, and spreading technical knowledge
• Actively participate in backlog grooming, planning, and delivery activities
• Become an expert and authority on the Vault area of the Bitwarden Password Manager, including: backend infrastructure, APIs, database, web app, browser extensions, desktop apps, and more

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WHAT YOU BRING TO BITWARDEN

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• Leadership skills:

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+ Ability to inspire and provide vision direction

+ Experience building and growing successful teams

+ Management or team lead experience from a previous technical position

+ Propensity towards leadership and mentoring

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• Interpersonal skills:

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+ Ability to form good relationships with other leaders in the company

+ A strong sense of empathy and the ability to advocate for others

+ Collaborative and adaptable mindset

+ Openness and authenticity combined with excellent communication skills

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• Analytical skills:

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+ Strength in evaluating the success of Bitwarden in reaching its goals and ensuring each strategic goal is measurable

+ Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

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• Experience working in some or all of our stack (.NET Core, C#, TypeScript/JavaScript, HTML, Docker, Azure, SQL Server or similar RDBMS)
• Proficiency using source control such as Git, SVN, Subversion, TFS, etc.
• Excitement and enthusiasm for helping customers solve security and password challenges
• Zeal for learning and desire to develop yours, your peers’, and your team’s skills

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NICE-TO-HAVE

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• User of Bitwarden
• Startup experience
• Open source experience
• Hands-on software development experience
• Experience leading cross-functional, multi-discipline teams

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule a 30 minute screening call and then progress through the following stages:

​

• Interview with the VP of Engineering
• Interview with Engineering Manager team
• Interview with the Vault team technical leadership
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

In the United States, the starting base compensation range for this role is $170,000 - $200,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

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Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

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As an Engineering Manager at Bitwarden you will lead the software development efforts that build the future of the Bitwarden mobile products while working with a great team and an amazing open source community. We’re looking for someone who can help our team grow confidently by evaluating and identifying demands of future roadmap and product delivery needs against resources, capacity, and velocity of the development team as well as facilitate career growth for direct reports to help meet that demand and foster professional development. You will own the software development process and contribute directly to the culture of quality within Bitwarden through process improvements, departmental outreach, and mentoring. You will directly manage a team of software engineers focused on native Android and iOS mobile development and help allot resources, manage trade-offs for delivery, keep stakeholders accountable, meet deadlines, communicate at the executive level on project status and risk, and measure team impact and needs.

​

This is an all-remote team and we are looking for someone located in the U.S. We do not offer visa sponsorship at this time.

​

RESPONSIBILITIES

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• Hire and develop our team of mobile Software Engineers
• Set and report on measurable goals and objectives for the team
• Set weekly or daily priorities for the development team and individual team members
• With feedback from the team, leadership and external stakeholders, own the development process, procedures and decision support for product development and delivery
• Evaluate, recommend, and implement development tools to help facilitate team success
• Provide a point of technical escalation and knowledge to help facilitate and drive the resolution of issues and technical or administrative hurdles the team may encounter
• Facilitate and encourage collaboration through team meetings or other communication channels as necessary, as well as conduct team-building activities
• Report on team progress, status and roadblocks to management from the development lens
• Advocate for and on behalf of the development team and the construction and delivery of Bitwarden’s product, process and organization
• Own the mobile app release process, from creating release branches to coordinating build validation, creating GitHub releases, and proactively resolving critical deployment blockers to ensure consistent, high-quality releases across iOS and Android platforms
• Conduct one-on-one meetings with direct reports to work on issues, provide and receive feedback and discuss individual professional development goals and opportunities
• Perform annual or semi-annual performance reviews when required
• Participate in code reviews, learning and spreading technical knowledge
• Actively participate in backlog grooming, planning and delivery activities

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WHAT YOU BRING TO BITWARDEN

​

• Leadership skills:

​

+ Ability to inspire and provide vision direction

+ Experience building and growing successful teams

+ Management or team lead experience from a previous technical position

+ Propensity towards leadership and mentoring

​

• Interpersonal skills:

​

+ Ability to form good relationships with other leaders in the company

+ A strong sense of empathy and the ability to advocate for others

+ Collaborative and adaptable mindset

+ Openness and authenticity combined with excellent communication skills

​

• Analytical skills:

​

+ Strength in evaluating the success of Bitwarden in reaching its goals and ensuring each strategic goal is measurable

+ Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

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• Experience managing mobile development teams
• Experience working in Kotlin and/or Swift
• Proficiency using source control such as Git, SVN, Subversion, TFS, etc.
• Excitement and enthusiasm for helping customers solve security and password challenges
• Zeal for learning and desire to develop yours, your peers’, and your team’s skills

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NICE-TO-HAVE

​

• User of Bitwarden
• Startup experience
• Open source experience
• Experience leading cross-functional, multi-discipline teams

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule a 30 minute screening call and then progress through the following stages:

​

• Interview with the Director of Engineering
• Interview with Engineering Manager panel
• Interview with Mobile technical leadership
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

In the United States, the starting base compensation range for this role is $170,000 - $200,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

​

​

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts.

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As a Senior Site Reliability Engineer at Bitwarden, you will directly contribute to the operational success and growth of the Bitwarden team and product through cloud technology. We’re looking for someone who can own the current and future state of our cloud infrastructure distributed across multiple cloud providers, design and build out new infrastructure, as well as operationalize tools and technologies that enable our team and application to scale. You’ll be evaluating our current cloud environments, making recommendations in infrastructure design, identifying opportunities for optimizations, and helping to roll out the future of our cloud offering all while building the necessary capabilities such as monitoring, alerts, and automation that help us scale our operations up and out.

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This is an all-remote team, and we are looking for someone based in the U.S. We do not offer visa sponsorship at this time.

​

RESPONSIBILITIES

​

• Take ownership of the Bitwarden cloud infrastructure, with an emphasis on quality that translates directly to user delight
• Evaluate current infrastructure and, on a regular basis, make recommendations for reliability, security, availability, scalability and cost management
• Implement site reliability tools, monitoring, early warning and alert systems, and observability across Bitwarden cloud environments
• Respond to infrastructure based outages; participate and contribute to ongoing strategy for 24x7 support (There is an on-call rotation with a weekend shift every 5-6 weeks)
• Architectural designs and engineering operations at scale
• Active participation in code reviews, learning and spreading technical knowledge
• Contribute and mature incident management/escalation processes
• Collaborate with cross functional teams to refine priorities and deliverables
• Ongoing engagement with product owners to align SLI/SLOs/SLAs
• Evaluate and identify opportunities for new initiatives to support organizational needs
• Evolve and influence Bitwarden’s SDLC as we scale
• Provide mentorship to team mates

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WHAT YOU BRING TO BITWARDEN

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• Sense of curiosity, resourcefulness, pragmatism
• Expertise with multi-region deployments in public cloud environments
• Demonstrable production Kubernetes experience (Managed Kubernetes, Helm, kubectl, kOps, etc)
• Strong background in Reliability Engineering, DevOps, Software Engineering
• Fluency with least one programming language, such as C#, Python, Go, etc
• Experience with cloud deployment and automation tools/methodologies (i.e. GitOps, Terraform, Pulumi)
• Proficiency using source control such as Git.
• Ability to maintain discretion, handle sensitive information, and improve security best-practices
• Technocrat at heart, staying current with trends and new technologies
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the possible solutions

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NICE-TO-HAVES

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• Startup experience
• Open source experience
• User of Bitwarden
• Prior SaaS experience

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule a 30-minute screening call and then progress through the following stages:

​

• Interview with SRE Manager
• Interview with SRE Team Leads
• Interview with Architecture/Security team
• Interviews with Director of Cloud Engineering
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building an incredible team. Work remotely with motivated and innovative team members.
• Learn and grow. Take on new challenges with the support of your team.

​

A note to outside sourcers: we do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations and request to be removed from all such contact lists.

​

In the United States, the starting base compensation range for this role is $140,000 - $160,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

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As an outbound Sales Development Representative (SDR) at Bitwarden, you will play a pivotal role as a Product Specialist, acting as the first point of contact for potential customers. Your responsibilities will include developing a deep understanding of our sales process, researching leads, initiating new relationships, and setting the stage for our sales team's success. You will engage primarily in outbound sales activities, showcasing our offerings compellingly through various channels.

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This is an all-remote team ,and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time.

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RESPONSIBILITIES

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• Generate sales leads by effectively prospecting and engaging potential Mid-Market and Enterprise clients through outbound outreach.
• Manage and maintain an outbound sales pipeline, ensuring optimal lead and prospect qualification.
• Identify and respond to potential client’s needs and suggest appropriate solutions.
• Follow the sales playbook to guide sales leads through an Account Executive-led buying process.
• Adhere to service-level agreements on lead outreach and follow-up intervals.

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WHAT YOU BRING TO BITWARDEN

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• 2+ years of outbound sales experience as a Sales Development Representative in the technology / SaaS space.
• Experience using a CRM tool such as HubSpot, Outreach, or a similar engagement tool.
• Experience using prospecting tools like LinkedIn Sales Navigator, ZoomInfo, or similar, particularly in Enterprise B2B environments.
• Strong verbal communication skills with the ability to quickly articulate technical information concisely.
• Effective problem-solving abilities, coupled with strong time management and organizational skills.
• Innovative thinker who thrives in a dynamic and evolving environment.
• Collaborative team player willing to share best practices and learn from others.
• Demonstrates persistence, resilience, and a proactive approach to issue resolution.
• A 4-year degree or equivalent is preferred.

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to progress through the following stages:

​

• Screening Call with Recruiting Manager
• Interview with SDR Manager
• SDR Skills Assessment
• Interview with Head of Enablement
• Interview with CSO
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us, and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone, from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open-source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

​

We are searching for an attentive and analytical Billing Specialist to assist with billing, collections, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected. For this role, we are looking for candidates located in the U.S. within the Eastern Time Zone.

​

RESPONSIBILITIES

​

• Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
• Answer customer questions about billing and account status
• Accurately identify and resolve any billing and account errors or issues
• Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
• Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
• Setup and maintain customer accounts in the billing system
• Assist with other accounting duties and participate in departmental projects to meet business needs

​

WHAT YOU BRING TO BITWARDEN

​

• A passion for helping Bitwarden users
• A strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal departments
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications
• Experience with cloud and/or web-based applications is a plus
• Experience working with Stripe is a plus
• Experience in retail or other fast-paced customer facing environments is a plus

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

• Screening call with our Recruiting Manager
• Interview with our Senior Manager, Billing Operations
• Interview with our VP of Customer Success
• Interview with our Chief Customer Officer

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

In the United States, the starting base compensation range for this role is $60,000 - $80,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

​

We are searching for an attentive and analytical Accounts Receivable Specialist to assist with receivables management, proactive collections outreach, transaction reconciliation, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected.

​

RESPONSIBILITIES

​

• Manage receivables, reach out to customers with open invoices, collect payments, and update accounts to reflect changes.
• Coordinate with resellers and in-scope customers for any needed quoting, supplier updates, PO issuance, or internal approvals that may be necessary to enable invoices to be paid in advance of automatic Organization disablement for non-payment.
• Prepare consolidated account statements for resellers and MSPs.
• Accurately identify and resolve any billing and account errors or issues
• Assist with other accounting duties and participate in departmental projects to meet business needs

​

WHAT YOU BRING TO BITWARDEN

​

• A passion for helping Bitwarden users
• A strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal departments
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications
• Experience with cloud and/or web-based applications is a plus
• Experience working with Stripe is a plus
• Experience in retail or other fast-paced customer facing environments is a plus

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

• Screening call with Recruiting Manager
• Interview with our Senior Manager of Billing Operations
• Interview with our VP of Customer Success
• Interview with our Chief Customer Officer

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

In the United States, the starting base compensation range for this role is $55,000 - $70,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

​

We are searching for an attentive and analytical Billing Specialist to assist with billing, collections, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected. For this role, we are looking for candidates located in the EMEA region.

​

RESPONSIBILITIES

​

• Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
• Answer customer questions about billing and account status
• Accurately identify and resolve any billing and account errors or issues
• Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
• Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
• Setup and maintain customer accounts in the billing system
• Assist with other accounting duties and participate in departmental projects to meet business needs

​

WHAT YOU BRING TO BITWARDEN

​

• A passion for helping Bitwarden users
• A strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal departments
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications
• Experience with cloud and/or web-based applications is a plus
• Experience working with Stripe is a plus
• Experience in retail or other fast-paced customer facing environments is a plus

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

• Screening call with our Recruiting Manager
• Interview with our Senior Manager, Billing Operations
• Interview with our VP of Customer Success
• Interview with our Chief Customer Officer

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

As a QA Engineer at Bitwarden, you will contribute directly to the future of the Bitwarden product across mobile, web and server components while working with a great team and amazing open source community. We’re looking for someone who can help our team grow confidently by helping both our software support engineers and customer success team in recreating issues, manually testing bug fixes, enhancements or other functionality. This person would also help contribute to a suite of automated regression tests, help facilitate a total quality approach to software development and delivery, as well as assist in testing community and internal product contributions.

​

This is an all-remote team and we are looking for someone located in the U.S. We do not offer visa sponsorship at this time.

​

RESPONSIBILITIES

​

• Become an expert and authority on the entire Bitwarden codebase, including: backend infrastructure, APIs, database, web app, mobile apps, browser extensions, desktop apps, and more
• Help evaluate and test bug fixes submitted by the user community
• Perform and document manual testing of new features and fixes during the development lifecycle
• Participate in code reviews, learning and spreading technical knowledge
• Actively participate in backlog grooming, planning and delivery activities
• Help maintain automated tests within one or more industry proven automated test frameworks for testing mobile, desktop and web applications as well as RESTful APIs

​

WHAT YOU BRING TO BITWARDEN

​

• Experience in testing a SaaS consumer and/or enterprise product
• Experience in lean or agile development and delivery
• Experience testing mobile and cross platform/browser applications
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for helping customers solve security and password challenges
• Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solution
• Zeal for learning and desire to develop your skills into a Software Engineer in Test role

​

Nice-to-haves

​

• User of Bitwarden
• Startup experience
• Open source experience
• Mobile apps testing experience
• Experience in one or more automated test frameworks (e.g. Selenium, Cucumber, Appium, Robot Framework, BrowserStack, etc.)
• Proficiency using source control such as Git, SVN, Subversion, TFS, etc.
• Knowledgeable in the setup and use of xUnit, jUnit, nUnit or PyTest test execution frameworks
• Development experience with Java, C# or Python
• Experience with Selenium using C# programming language
• Capable of configuring and managing automation tasks in a CI/CD pipeline such as Jenkins, AppVeyor, etc.
• Strong Descriptive Programming experience with Selenium
• Experience in Angular or React, Node.js, electron
• Experience in Xamarin
• Experience with Microsoft AppServices
• Experience with Jira

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

• Meeting with our Recruiting Manager
• Interview with QA Managers
• Interview with team members
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

In the United States, the starting base compensation range for this role is $70,000 - $90,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

Bitwarden is expanding its sales footprint and is looking for a Mid-Market Account Executive based in the U.S.

​

We are seeking an energetic and motivated sales professional with strong sales skills and channel experience to join our team. The ideal candidate will have 4-8 years of new account or business development experience with a proven track record of engaging the Partner ecosystem to drive success. In your role, you will be responsible for achieving an assigned quota number while also managing lead flow, closing deals, recruiting partners and developing geographical go to market plans.

​

RESPONSIBILITIES

​

• Effective prospecting and lead management building a 3-5X pipeline within your territory
• Predominant focus on closing business in companies with between 51 and 1000 employees
• Managing and reporting a sales pipeline within our CRM, bringing the visibility of the revenue accurately, quarterly
• Territory planning and any sales support required
• Focus on activities and opportunities delivering short term and long-term revenue
• Effective and regular networking to attract and influence Partner sales and grow our Partner relationships
• Use your existing relationships to recruit and onboarding new partners, get them to agree to engage in proactive demand generation activities
• Maintain a regional partner plan mapping partner strengths (customer relationships, vertical focus, technology specialty) to accounts and target opportunities
• Track and manage lead flow both inbound and outbound between partners and the Bitwarden Sales team. Proactively communicate with Bitwarden sales leaders on the channel pipeline and forecast
• Work closely with marketing to deliver marketing events/programs/campaigns that create interest and awareness among partners’ customers. Build and execute joint partner business plans with measurable success
• Set financial goals for focus partners and ensure goals achievement
• Drive multiple key channel initiatives in parallel across technical, professional services, and sales

​

WHAT YOU BRING TO BITWARDEN

​

• Located in the U.S.
• Bachelor’s degree or equivalent work experience
• 4-8 years of outside high-tech IT sales experience.  IT security product experience is desirable but not mandatory
• Experience at a startup or pre $100M revenue company is desirable
• A proven track-record of driving continued partner growth and revenue
• Knowledge and strong relationships with SMB and SME focused resellers and MSP partners within a multistate region will be necessary
• Ability to drive influence and build effective relationships with decision makers across all levels of partner organizations
• Motivated and focused self-starter with strong leadership skills who can multitask, work independently or within a team
• Exceptional communication skills including listening, writing and public speaking.
• Can work in a fast paced, start-up environment
• An avid channel leader who knows how to teach, enable and motivate partners to find and close business
• Relationships and strong relationships with top VARs and Integrators
• Must demonstrate a consistent track record of achieving annual quota targets while providing specific details on key customer wins
• Possesses a competitive attitude, strong work ethic and thrives in a fast pace, high growth and matrixed organizational environment
• Positive history of collaborative selling
• Must be a proficient user of CRM tools and other Gsuite and MS Office tools

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

​

• Screening call with our Recruiting Manager
• Interview with our CSO
• Interview with our Head of Sales Enablement
• AE Roleplay Interview
• Final Interview with our CEO
• Reference Checks

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone––from our friends and family to the world’s largest organizations.
• Become an expert in a growing market. You’ll get immersed in the prominent technology markets of security and open source software.
• Learn and grow professionally. Embrace the opportunity to build up your demand generation and product-led growth expertise in a fast-growing startup.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.

​

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

In the United States, the starting base compensation range for this role is $55,000 - $100,000, plus uncapped variable compensation. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

As an Engineering Manager at Bitwarden you will lead the software development efforts that build the future of the Bitwarden product across web and server components while working with a great team and an amazing open source community. We’re looking for someone who can help our team grow confidently by evaluating and identifying demands of future roadmap and product delivery needs against resources, capacity, and velocity of the development team as well as facilitate career growth for direct reports to help meet that demand and foster professional development. You will own the software development process and contribute directly to the culture of quality within Bitwarden through process improvements, departmental outreach, and mentoring. You will directly manage a cross-functional team of software engineers focused on support, web, desktop, and server. You also help secure cross-department resources, manage trade-offs for delivery, keep stakeholders accountable, meet deadlines, communicate at the executive level on project status and risk, and measure team impact and needs.

​

This is an all-remote team and we are looking for someone located in the U.S. We do not offer visa sponsorship at this time.

​

RESPONSIBILITIES

​

• Hire and develop our team of cross-functional Software Engineers
• Set and report on measurable goals and objectives for the team
• Set weekly or daily priorities for the development team and individual team members
• With feedback from the team, leadership and external stakeholders, own the development process, procedures and decision support for product development and delivery
• Evaluate, recommend, and implement development tools to help facilitate team success
• Provide a point of technical escalation and knowledge to help facilitate and drive the resolution of issues and technical or administrative hurdles the team may encounter
• Facilitate and encourage collaboration through team meetings or other communication channels as necessary, as well as conduct team-building activities
• Report on team progress, status, and roadblocks to management from the development lens
• Advocate for and on behalf of the development team and the construction and delivery of Bitwarden’s product, process, and organization
• Conduct one-on-one meetings with direct reports to work on issues, provide and receive feedback, and discuss individual professional development goals and opportunities
• Perform annual or semi-annual performance reviews when required
• Participate in code reviews, learning, and spreading technical knowledge
• Actively participate in backlog grooming, planning, and delivery activities
• Become an expert and authority on the Vault area of the Bitwarden Password Manager, including: backend infrastructure, APIs, database, web app, browser extensions, desktop apps, and more

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WHAT YOU BRING TO BITWARDEN

​

• Leadership skills:

​

+ Ability to inspire and provide vision direction

+ Experience building and growing successful teams

+ Management or team lead experience from a previous technical position

+ Propensity towards leadership and mentoring

​

• Interpersonal skills:

​

+ Ability to form good relationships with other leaders in the company

+ A strong sense of empathy and the ability to advocate for others

+ Collaborative and adaptable mindset

+ Openness and authenticity combined with excellent communication skills

​

• Analytical skills:

​

+ Strength in evaluating the success of Bitwarden in reaching its goals and ensuring each strategic goal is measurable

+ Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

​

• Experience working in some or all of our stack (.NET Core, C#, TypeScript/JavaScript, HTML, Docker, Azure, SQL Server or similar RDBMS)
• Proficiency using source control such as Git, SVN, Subversion, TFS, etc.
• Excitement and enthusiasm for helping customers solve security and password challenges
• Zeal for learning and desire to develop yours, your peers’, and your team’s skills

​

NICE-TO-HAVE

​

• User of Bitwarden
• Startup experience
• Open source experience
• Hands-on software development experience
• Experience leading cross-functional, multi-discipline teams

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule a 30 minute screening call and then progress through the following stages:

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• Interview with the VP of Engineering
• Interview with Engineering Manager team
• Interview with the Vault team technical leadership
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

In the United States, the starting base compensation range for this role is $170,000 - $200,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

As an Engineering Manager at Bitwarden you will lead the software development efforts that build the future of the Bitwarden mobile products while working with a great team and an amazing open source community. We’re looking for someone who can help our team grow confidently by evaluating and identifying demands of future roadmap and product delivery needs against resources, capacity, and velocity of the development team as well as facilitate career growth for direct reports to help meet that demand and foster professional development. You will own the software development process and contribute directly to the culture of quality within Bitwarden through process improvements, departmental outreach, and mentoring. You will directly manage a team of software engineers focused on native Android and iOS mobile development and help allot resources, manage trade-offs for delivery, keep stakeholders accountable, meet deadlines, communicate at the executive level on project status and risk, and measure team impact and needs.

​

This is an all-remote team and we are looking for someone located in the U.S. We do not offer visa sponsorship at this time.

​

RESPONSIBILITIES

​

• Hire and develop our team of mobile Software Engineers
• Set and report on measurable goals and objectives for the team
• Set weekly or daily priorities for the development team and individual team members
• With feedback from the team, leadership and external stakeholders, own the development process, procedures and decision support for product development and delivery
• Evaluate, recommend, and implement development tools to help facilitate team success
• Provide a point of technical escalation and knowledge to help facilitate and drive the resolution of issues and technical or administrative hurdles the team may encounter
• Facilitate and encourage collaboration through team meetings or other communication channels as necessary, as well as conduct team-building activities
• Report on team progress, status and roadblocks to management from the development lens
• Advocate for and on behalf of the development team and the construction and delivery of Bitwarden’s product, process and organization
• Own the mobile app release process, from creating release branches to coordinating build validation, creating GitHub releases, and proactively resolving critical deployment blockers to ensure consistent, high-quality releases across iOS and Android platforms
• Conduct one-on-one meetings with direct reports to work on issues, provide and receive feedback and discuss individual professional development goals and opportunities
• Perform annual or semi-annual performance reviews when required
• Participate in code reviews, learning and spreading technical knowledge
• Actively participate in backlog grooming, planning and delivery activities

​

WHAT YOU BRING TO BITWARDEN

​

• Leadership skills:

​

+ Ability to inspire and provide vision direction

+ Experience building and growing successful teams

+ Management or team lead experience from a previous technical position

+ Propensity towards leadership and mentoring

​

• Interpersonal skills:

​

+ Ability to form good relationships with other leaders in the company

+ A strong sense of empathy and the ability to advocate for others

+ Collaborative and adaptable mindset

+ Openness and authenticity combined with excellent communication skills

​

• Analytical skills:

​

+ Strength in evaluating the success of Bitwarden in reaching its goals and ensuring each strategic goal is measurable

+ Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

​

• Experience managing mobile development teams
• Experience working in Kotlin and/or Swift
• Proficiency using source control such as Git, SVN, Subversion, TFS, etc.
• Excitement and enthusiasm for helping customers solve security and password challenges
• Zeal for learning and desire to develop yours, your peers’, and your team’s skills

​

NICE-TO-HAVE

​

• User of Bitwarden
• Startup experience
• Open source experience
• Experience leading cross-functional, multi-discipline teams

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule a 30 minute screening call and then progress through the following stages:

​

• Interview with the Director of Engineering
• Interview with Engineering Manager panel
• Interview with Mobile technical leadership
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

In the United States, the starting base compensation range for this role is $170,000 - $200,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

​

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Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts.

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As a Senior Site Reliability Engineer at Bitwarden, you will directly contribute to the operational success and growth of the Bitwarden team and product through cloud technology. We’re looking for someone who can own the current and future state of our cloud infrastructure distributed across multiple cloud providers, design and build out new infrastructure, as well as operationalize tools and technologies that enable our team and application to scale. You’ll be evaluating our current cloud environments, making recommendations in infrastructure design, identifying opportunities for optimizations, and helping to roll out the future of our cloud offering all while building the necessary capabilities such as monitoring, alerts, and automation that help us scale our operations up and out.

​

This is an all-remote team, and we are looking for someone based in the U.S. We do not offer visa sponsorship at this time.

​

RESPONSIBILITIES

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• Take ownership of the Bitwarden cloud infrastructure, with an emphasis on quality that translates directly to user delight
• Evaluate current infrastructure and, on a regular basis, make recommendations for reliability, security, availability, scalability and cost management
• Implement site reliability tools, monitoring, early warning and alert systems, and observability across Bitwarden cloud environments
• Respond to infrastructure based outages; participate and contribute to ongoing strategy for 24x7 support (There is an on-call rotation with a weekend shift every 5-6 weeks)
• Architectural designs and engineering operations at scale
• Active participation in code reviews, learning and spreading technical knowledge
• Contribute and mature incident management/escalation processes
• Collaborate with cross functional teams to refine priorities and deliverables
• Ongoing engagement with product owners to align SLI/SLOs/SLAs
• Evaluate and identify opportunities for new initiatives to support organizational needs
• Evolve and influence Bitwarden’s SDLC as we scale
• Provide mentorship to team mates

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WHAT YOU BRING TO BITWARDEN

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• Sense of curiosity, resourcefulness, pragmatism
• Expertise with multi-region deployments in public cloud environments
• Demonstrable production Kubernetes experience (Managed Kubernetes, Helm, kubectl, kOps, etc)
• Strong background in Reliability Engineering, DevOps, Software Engineering
• Fluency with least one programming language, such as C#, Python, Go, etc
• Experience with cloud deployment and automation tools/methodologies (i.e. GitOps, Terraform, Pulumi)
• Proficiency using source control such as Git.
• Ability to maintain discretion, handle sensitive information, and improve security best-practices
• Technocrat at heart, staying current with trends and new technologies
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the possible solutions

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NICE-TO-HAVES

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• Startup experience
• Open source experience
• User of Bitwarden
• Prior SaaS experience

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule a 30-minute screening call and then progress through the following stages:

​

• Interview with SRE Manager
• Interview with SRE Team Leads
• Interview with Architecture/Security team
• Interviews with Director of Cloud Engineering
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building an incredible team. Work remotely with motivated and innovative team members.
• Learn and grow. Take on new challenges with the support of your team.

​

A note to outside sourcers: we do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations and request to be removed from all such contact lists.

​

In the United States, the starting base compensation range for this role is $140,000 - $160,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

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As an outbound Sales Development Representative (SDR) at Bitwarden, you will play a pivotal role as a Product Specialist, acting as the first point of contact for potential customers. Your responsibilities will include developing a deep understanding of our sales process, researching leads, initiating new relationships, and setting the stage for our sales team's success. You will engage primarily in outbound sales activities, showcasing our offerings compellingly through various channels.

​

This is an all-remote team ,and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time.

​

RESPONSIBILITIES

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• Generate sales leads by effectively prospecting and engaging potential Mid-Market and Enterprise clients through outbound outreach.
• Manage and maintain an outbound sales pipeline, ensuring optimal lead and prospect qualification.
• Identify and respond to potential client’s needs and suggest appropriate solutions.
• Follow the sales playbook to guide sales leads through an Account Executive-led buying process.
• Adhere to service-level agreements on lead outreach and follow-up intervals.

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WHAT YOU BRING TO BITWARDEN

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• 2+ years of outbound sales experience as a Sales Development Representative in the technology / SaaS space.
• Experience using a CRM tool such as HubSpot, Outreach, or a similar engagement tool.
• Experience using prospecting tools like LinkedIn Sales Navigator, ZoomInfo, or similar, particularly in Enterprise B2B environments.
• Strong verbal communication skills with the ability to quickly articulate technical information concisely.
• Effective problem-solving abilities, coupled with strong time management and organizational skills.
• Innovative thinker who thrives in a dynamic and evolving environment.
• Collaborative team player willing to share best practices and learn from others.
• Demonstrates persistence, resilience, and a proactive approach to issue resolution.
• A 4-year degree or equivalent is preferred.

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to progress through the following stages:

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• Screening Call with Recruiting Manager
• Interview with SDR Manager
• SDR Skills Assessment
• Interview with Head of Enablement
• Interview with CSO
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us, and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone, from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open-source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

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We are searching for an attentive and analytical Billing Specialist to assist with billing, collections, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected. For this role, we are looking for candidates located in the U.S. within the Eastern Time Zone.

​

RESPONSIBILITIES

​

• Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
• Answer customer questions about billing and account status
• Accurately identify and resolve any billing and account errors or issues
• Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
• Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
• Setup and maintain customer accounts in the billing system
• Assist with other accounting duties and participate in departmental projects to meet business needs

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WHAT YOU BRING TO BITWARDEN

​

• A passion for helping Bitwarden users
• A strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal departments
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications
• Experience with cloud and/or web-based applications is a plus
• Experience working with Stripe is a plus
• Experience in retail or other fast-paced customer facing environments is a plus

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

• Screening call with our Recruiting Manager
• Interview with our Senior Manager, Billing Operations
• Interview with our VP of Customer Success
• Interview with our Chief Customer Officer

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

In the United States, the starting base compensation range for this role is $60,000 - $80,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

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​

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The Client Experience Associate (CXA) will be an integral part of supporting our clients and their needs by working closely with the Director led Client Experience teams. The CXA will be proactive, technical, and should have a strong desire to manage their own book of business in the future.

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Responsibilities of the Client Experience Associate:

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• Learn the Movable Ink platform and email industry eco-system.
• Support Client Experience Manager (CXM) on named accounts as backup contact.
• Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution.
• Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis.
• Support in the creation and execution of powerpoint presentations for client Business Reviews and Status meetings.
• Execute email mock-ups in Photoshop for client Business Reviews and Status meetings.
• Proactively manage schedule of client meetings and Business Reviews etc - including preparing swag and administrative and logistical elements.
• Manage contact roles in Salesforce for all clients organizations.
• Take minutes in client meetings and document in Gainsight.
• Troubleshooting queries and QA campaign setups for clients
• Produce written documentation for custom projects

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Qualifications:

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• Ability to manage multiple deadlines and deliverables simultaneously
• Excellent oral and written communication skills
• Strong ability to work well with others
• Adaptability in a fast-changing environment
• Positive attitude
• Focuses on outcomes
• Self-Motivated
• Creative & entrepreneurial-minded
• Willing to try new things
• Coachability
• Desire to learn HTML/CSS/Javascript and Photoshop

​

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The Client Experience Manager (CXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a CXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.

​

Responsibilities:

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• You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
• Act as the internal point of contact for updates on account health and escalating churn risks as needed
• Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
• Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
• Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
• Instill testing best practices to prove ROI value of Movable Ink
• Maintain a best in class retention rate and realize growth within your covered book of business
• Train and/or mentor other team members, as needed

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Qualifications:

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• 2+ years of Account Management, Client Services or Digital Marketing Experience
• Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
• Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
• Familiarity with HTML and CSS
• Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
• Experience presenting and influencing client audiences

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The base pay range for this position is $70,000-$85,000/year, which can include additional bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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Hi, I'm Shannon, the Director of Customer Success at Customer.io. We're looking for Customer Success Managers to join our growing team.

​

As a Customer Success Manager at Customer.io, you’ll act as the project manager for the successful onboarding of accounts, and dedicated, ongoing support for your assigned customers. Tasked with getting general or strategic questions answered for new customers, you’ll collaborate with technical support, sales, product, and engineering (when appropriate).

​

We don’t need you to be an expert at marketing - but rather, an expert at getting questions answered and influencing the customer to make progress and move through blockers. You won't necessarily be a data or technical expert but will be keen to get a good understanding of our app so that you can take a use case and leverage our features to make your customer successful.

​

You’ll be working with our customers who opt into a Premium plan with us and partnering with our Premium Contracts team to set them up for a successful renewal when the time comes.

​

Some things you'll do:

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• Transition calls with key stakeholders to outline the general onboarding plan and timetable
• Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement, and follow through with their messaging goals
• Planning and organization of the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters
• Being your customer’s first point of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know all of the answers, but you will gather information and receive help from TS, Product, and Engineering to solve problems
• Following up with customers ~1x/month after the onboarding process is complete
• Assessing the customer’s plan for growth, and keeping them on a good path to renewing their agreement with us each year
• Setting up our contracts team for success with said renewals

​

About you:

​

• You’re curious and enjoy learning about different businesses and industries
• You’ve got a thirst for knowledge, and are keen to understand our app
• We often find ourselves in situations like this: A customer completed their integration with Customer.io. They want to create a complex, time-sensitive campaign but their engineers are unavailable to help the marketer interpret their data for setting up this campaign. How do you help them?
• Creative problem solver who can understand the customer problem and find the best solution regardless of what the customer is asking for
• You’re calm under stress and not easily rattled
• You enjoy solving problems independently but aren’t afraid to ask for help or collaboration when you need to
• You’re excited at the prospect of joining a quickly growing and evolving team and having an impact on the development of our Customer Success program

​

What we're looking for:

​

• 2+ years of proven experience as a Customer Success Manager for technical products
• We are prioritizing candidates that are fluent in French, Russian, and/or Spanish
• You’ve worked in a company doing customer success or another customer-facing role
• You have a background in SaaS
• You have experience communicating with software developers in a technical capacity
• You’re opinionated about customer experience for a business and in general. In order to give strategic advice to customers, you should have well-formed opinions!
• Bonus points: You’ve been responsible for designing lifecycle messages

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

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Customer.io is committed to providing highly competitive cash compensation, equity, and benefits. We are offering a starting salary of $80,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

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Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

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How to apply

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Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

​

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

​

Here's what you can expect from our hiring process:

​

1. 30-minute video call with Leah, our Recruiter
2. 45-minute video call with Shannon, Director of Customer Success
3. Approximately one week to learn a little more about our product and prepare for a mock customer call
4. 45-minute mock customer call + feedback with potential team members

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Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

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Hi, I'm Shannon, a Customer Success Team Manager at Customer.io. We're looking for Associate Customer Success Managers to join our growing team.

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As an Associate Customer Success Manager at Customer.io, you’ll specialize in our SMB and Mid-Market segment to manage the successful onboarding of accounts, and ongoing support for customers on our pooled Customer Success model.

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You’ll lead with empathy and problem-solving to guide assigned customers through key elements of onboarding, enabling them to achieve their desired business outcomes. Tasked with getting general or strategic questions answered for customers, you’ll collaborate with customer success enablement, technical support, sales, product, and engineering (when appropriate) to unlock value from the Customer.io platform in the first 90 days. You’ll help manage customers’ long-term success beyond onboarding with pooled Customer Success entailing a shared inbox and ad-hoc Zoom calls where appropriate.

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We don’t need you to be a marketing expert - but rather, an expert at getting questions answered and influencing the customer to make progress and move through blockers. You won't necessarily be a data or technical expert but will be keen to get a good understanding of our app so that you can take a use case and leverage our features to make your customer successful.

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This is an essential role within our greater Customer Experience team that presents exciting opportunities to iterate on process and develop a program that directly impacts long-term objectives to scale the business with Customer Success. In this position, you’ll learn the ins and outs of the lifecycle functions of our customers and will be eligible for growth and development opportunities into other CSM roles.

​

Some things you'll do

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• Kick-off calls with key stakeholders to outline the general onboarding plan and timetable
• Planning and organization of the data customers will send to their Customer.io account, and how they’ll use it to power effective campaigns and newsletters
• Conversations with customers to unearth reasons why messaging matters to them and help them plan, implement, and follow through with their messaging goals
• Ensuring confidence in the Go-Live process by advising on testing strategies and steering clear of possible pitfalls as customers begin sending messages to their audiences
• Being your customer’s first point of contact to provide them with dedicated support and initial troubleshooting. We don’t expect you to know all of the answers, but you will gather information and receive help from TS, Product, and Engineering to solve problems
• Advising on best practices and practical knowledge as customers adopt new features and use cases throughout their life cycle
• Identify gaps in process and resources to optimize the customer experience in this segment and collaborate with teammates to implement solutions
• Helping manage our shared inbox for customer requests and questions

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About you

​

• You are located in the United Kingdom or Ireland
• You’re curious and enjoy learning about different businesses and industries
• You’ve got a thirst for knowledge, and are keen to understand our app
• We often find ourselves in situations like this: A customer completed their integration with Customer.io. They want to create a complex, time-sensitive campaign but their engineers are unavailable to help the marketer interpret their data for setting up this campaign. How do you help them?
• Creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
• You’re calm under stress and not easily rattled
• You enjoy solving problems independently but aren’t afraid to ask for help or collaboration when you need to
• You’re excited at the prospect of joining a quickly growing and evolving team and having an impact on the development of our Customer Success program

​

What we're looking for

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• 1+ years of experience in roles that require technical expertise, customer interaction, and problem-solving skills.
• You’re excited about collaborating with SMB customers and tailoring the Customer Success experience to fit their needs
• You’ve worked in a company doing customer success or another customer-facing role (bonus points if you have a background in SaaS!)
• You get fulfillment from jumping into new scenarios and using your expertise to find solutions
• You have experience communicating with software developers in a technical capacity
• You’re opinionated about customer experience for a business and in general. To give strategic advice to customers, you should have well-formed opinions!
• Bonus points: You’ve been responsible for designing lifecycle messages
• Bonus points: You are fluent in French, Russian, and/or Spanish

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

Customer.io is committed to providing highly competitive cash compensation, equity, and benefits. We are offering a starting salary of $70,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

​

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

​

Here's what you can expect from our hiring process:

​

1. 30-minute video call with Leah, our Recruiter
2. 45-minute video call with Shannon, Director of Customer Success
3. Approximately one week to learn a little more about our product and prepare for a mock customer call
4. 45-minute mock customer call + feedback with potential team members

​

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

​

​

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Hi, I'm Sterling, VP of Demand Generation at Customer.io. We're seeking a strategic content creator to accelerate the growth of our self-service funnel and help technical marketers discover and implement our platform via self service.

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As our Self-Service Growth Content Marketing Manager, you'll develop content that converts high-intent prospects into successful self-service users. You'll create educational materials that showcase our technical capabilities while making implementation intuitive for growth-focused marketers at consumer-facing companies.

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Key responsibilities:

-------------------------

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• Create conversion-focused top of funnel content to support the customer journey, including articles, guides, reports and more that drives trial activations
• Develop targeted content for specific verticals (mobile apps, healthcare, finance, etc.) that demonstrates our value for technical marketers
• Collaborate with our growth marketing team to build nurture sequences that increase trial conversion rates and reduce time-to-value
• Optimize self-service onboarding content to improve key activation metrics and encourage broaden engagement across a variety of channels
• Analyze content performance against conversion KPIs and iterate based on user engagement data
• This role focuses primarily on short-form content (website copy, CTAs, social posts) that drive top-of-funnel engagement

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About you:

--------------

​

• 3-5 years of SaaS content experience with demonstrable impact on conversion metrics
• Strong understanding of technical marketing tools and concepts (CDPs, marketing automation, data integration)
• Experience creating content for technical audiences that balances complexity with accessibility
• Data-driven approach with experience using analytics to optimize content conversion rates
• Proven track record supporting self-service adoption models with effective educational content

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What sets you apart:

------------------------

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• Experience with marketing automation platforms and understanding of customer journeys
• Ability to translate complex technical capabilities into clear value propositions
• Background in creating content for high-growth customer segments (mobile, gaming, PLG, SaaS)
• Track record of developing content that enables users to implement sophisticated marketing automation without direct sales support
• Understanding of conversion optimization and funnel metrics

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

Customer.io is committed to providing highly competitive cash compensation, equity, and benefits. We are offering a starting salary of $95,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

​

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

​

Here's what you can expect from our hiring process:

​

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. Take Home Assignment
4. Assignment Review Call with two potential team members

​

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

​

We are searching for an attentive and analytical Accounts Receivable Specialist to assist with receivables management, proactive collections outreach, transaction reconciliation, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected.

​

RESPONSIBILITIES

​

• Manage receivables, reach out to customers with open invoices, collect payments, and update accounts to reflect changes.
• Coordinate with resellers and in-scope customers for any needed quoting, supplier updates, PO issuance, or internal approvals that may be necessary to enable invoices to be paid in advance of automatic Organization disablement for non-payment.
• Prepare consolidated account statements for resellers and MSPs.
• Accurately identify and resolve any billing and account errors or issues
• Assist with other accounting duties and participate in departmental projects to meet business needs

​

WHAT YOU BRING TO BITWARDEN

​

• A passion for helping Bitwarden users
• A strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal departments
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications
• Experience with cloud and/or web-based applications is a plus
• Experience working with Stripe is a plus
• Experience in retail or other fast-paced customer facing environments is a plus

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

• Screening call with Recruiting Manager
• Interview with our Senior Manager of Billing Operations
• Interview with our VP of Customer Success
• Interview with our Chief Customer Officer

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

In the United States, the starting base compensation range for this role is $55,000 - $70,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

​

We are searching for an attentive and analytical Billing Specialist to assist with billing, collections, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected. For this role, we are looking for candidates located in the EMEA region.

​

RESPONSIBILITIES

​

• Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
• Answer customer questions about billing and account status
• Accurately identify and resolve any billing and account errors or issues
• Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
• Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
• Setup and maintain customer accounts in the billing system
• Assist with other accounting duties and participate in departmental projects to meet business needs

​

WHAT YOU BRING TO BITWARDEN

​

• A passion for helping Bitwarden users
• A strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal departments
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications
• Experience with cloud and/or web-based applications is a plus
• Experience working with Stripe is a plus
• Experience in retail or other fast-paced customer facing environments is a plus

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

• Screening call with our Recruiting Manager
• Interview with our Senior Manager, Billing Operations
• Interview with our VP of Customer Success
• Interview with our Chief Customer Officer

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

As a QA Engineer at Bitwarden, you will contribute directly to the future of the Bitwarden product across mobile, web and server components while working with a great team and amazing open source community. We’re looking for someone who can help our team grow confidently by helping both our software support engineers and customer success team in recreating issues, manually testing bug fixes, enhancements or other functionality. This person would also help contribute to a suite of automated regression tests, help facilitate a total quality approach to software development and delivery, as well as assist in testing community and internal product contributions.

​

This is an all-remote team and we are looking for someone located in the U.S. We do not offer visa sponsorship at this time.

​

RESPONSIBILITIES

​

• Become an expert and authority on the entire Bitwarden codebase, including: backend infrastructure, APIs, database, web app, mobile apps, browser extensions, desktop apps, and more
• Help evaluate and test bug fixes submitted by the user community
• Perform and document manual testing of new features and fixes during the development lifecycle
• Participate in code reviews, learning and spreading technical knowledge
• Actively participate in backlog grooming, planning and delivery activities
• Help maintain automated tests within one or more industry proven automated test frameworks for testing mobile, desktop and web applications as well as RESTful APIs

​

WHAT YOU BRING TO BITWARDEN

​

• Experience in testing a SaaS consumer and/or enterprise product
• Experience in lean or agile development and delivery
• Experience testing mobile and cross platform/browser applications
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for helping customers solve security and password challenges
• Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solution
• Zeal for learning and desire to develop your skills into a Software Engineer in Test role

​

Nice-to-haves

​

• User of Bitwarden
• Startup experience
• Open source experience
• Mobile apps testing experience
• Experience in one or more automated test frameworks (e.g. Selenium, Cucumber, Appium, Robot Framework, BrowserStack, etc.)
• Proficiency using source control such as Git, SVN, Subversion, TFS, etc.
• Knowledgeable in the setup and use of xUnit, jUnit, nUnit or PyTest test execution frameworks
• Development experience with Java, C# or Python
• Experience with Selenium using C# programming language
• Capable of configuring and managing automation tasks in a CI/CD pipeline such as Jenkins, AppVeyor, etc.
• Strong Descriptive Programming experience with Selenium
• Experience in Angular or React, Node.js, electron
• Experience in Xamarin
• Experience with Microsoft AppServices
• Experience with Jira

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

• Meeting with our Recruiting Manager
• Interview with QA Managers
• Interview with team members
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

In the United States, the starting base compensation range for this role is $70,000 - $90,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

Bitwarden is expanding its sales footprint and is looking for a Mid-Market Account Executive based in the U.S.

​

We are seeking an energetic and motivated sales professional with strong sales skills and channel experience to join our team. The ideal candidate will have 4-8 years of new account or business development experience with a proven track record of engaging the Partner ecosystem to drive success. In your role, you will be responsible for achieving an assigned quota number while also managing lead flow, closing deals, recruiting partners and developing geographical go to market plans.

​

RESPONSIBILITIES

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• Effective prospecting and lead management building a 3-5X pipeline within your territory
• Predominant focus on closing business in companies with between 51 and 1000 employees
• Managing and reporting a sales pipeline within our CRM, bringing the visibility of the revenue accurately, quarterly
• Territory planning and any sales support required
• Focus on activities and opportunities delivering short term and long-term revenue
• Effective and regular networking to attract and influence Partner sales and grow our Partner relationships
• Use your existing relationships to recruit and onboarding new partners, get them to agree to engage in proactive demand generation activities
• Maintain a regional partner plan mapping partner strengths (customer relationships, vertical focus, technology specialty) to accounts and target opportunities
• Track and manage lead flow both inbound and outbound between partners and the Bitwarden Sales team. Proactively communicate with Bitwarden sales leaders on the channel pipeline and forecast
• Work closely with marketing to deliver marketing events/programs/campaigns that create interest and awareness among partners’ customers. Build and execute joint partner business plans with measurable success
• Set financial goals for focus partners and ensure goals achievement
• Drive multiple key channel initiatives in parallel across technical, professional services, and sales

​

WHAT YOU BRING TO BITWARDEN

​

• Located in the U.S.
• Bachelor’s degree or equivalent work experience
• 4-8 years of outside high-tech IT sales experience.  IT security product experience is desirable but not mandatory
• Experience at a startup or pre $100M revenue company is desirable
• A proven track-record of driving continued partner growth and revenue
• Knowledge and strong relationships with SMB and SME focused resellers and MSP partners within a multistate region will be necessary
• Ability to drive influence and build effective relationships with decision makers across all levels of partner organizations
• Motivated and focused self-starter with strong leadership skills who can multitask, work independently or within a team
• Exceptional communication skills including listening, writing and public speaking.
• Can work in a fast paced, start-up environment
• An avid channel leader who knows how to teach, enable and motivate partners to find and close business
• Relationships and strong relationships with top VARs and Integrators
• Must demonstrate a consistent track record of achieving annual quota targets while providing specific details on key customer wins
• Possesses a competitive attitude, strong work ethic and thrives in a fast pace, high growth and matrixed organizational environment
• Positive history of collaborative selling
• Must be a proficient user of CRM tools and other Gsuite and MS Office tools

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

​

• Screening call with our Recruiting Manager
• Interview with our CSO
• Interview with our Head of Sales Enablement
• AE Roleplay Interview
• Final Interview with our CEO
• Reference Checks

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone––from our friends and family to the world’s largest organizations.
• Become an expert in a growing market. You’ll get immersed in the prominent technology markets of security and open source software.
• Learn and grow professionally. Embrace the opportunity to build up your demand generation and product-led growth expertise in a fast-growing startup.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.

​

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

In the United States, the starting base compensation range for this role is $55,000 - $100,000, plus uncapped variable compensation. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

As an Engineering Manager at Bitwarden you will lead the software development efforts that build the future of the Bitwarden product across web and server components while working with a great team and an amazing open source community. We’re looking for someone who can help our team grow confidently by evaluating and identifying demands of future roadmap and product delivery needs against resources, capacity, and velocity of the development team as well as facilitate career growth for direct reports to help meet that demand and foster professional development. You will own the software development process and contribute directly to the culture of quality within Bitwarden through process improvements, departmental outreach, and mentoring. You will directly manage a cross-functional team of software engineers focused on support, web, desktop, and server. You also help secure cross-department resources, manage trade-offs for delivery, keep stakeholders accountable, meet deadlines, communicate at the executive level on project status and risk, and measure team impact and needs.

​

This is an all-remote team and we are looking for someone located in the U.S. We do not offer visa sponsorship at this time.

​

RESPONSIBILITIES

​

• Hire and develop our team of cross-functional Software Engineers
• Set and report on measurable goals and objectives for the team
• Set weekly or daily priorities for the development team and individual team members
• With feedback from the team, leadership and external stakeholders, own the development process, procedures and decision support for product development and delivery
• Evaluate, recommend, and implement development tools to help facilitate team success
• Provide a point of technical escalation and knowledge to help facilitate and drive the resolution of issues and technical or administrative hurdles the team may encounter
• Facilitate and encourage collaboration through team meetings or other communication channels as necessary, as well as conduct team-building activities
• Report on team progress, status, and roadblocks to management from the development lens
• Advocate for and on behalf of the development team and the construction and delivery of Bitwarden’s product, process, and organization
• Conduct one-on-one meetings with direct reports to work on issues, provide and receive feedback, and discuss individual professional development goals and opportunities
• Perform annual or semi-annual performance reviews when required
• Participate in code reviews, learning, and spreading technical knowledge
• Actively participate in backlog grooming, planning, and delivery activities
• Become an expert and authority on the Vault area of the Bitwarden Password Manager, including: backend infrastructure, APIs, database, web app, browser extensions, desktop apps, and more

​

WHAT YOU BRING TO BITWARDEN

​

• Leadership skills:

​

+ Ability to inspire and provide vision direction

+ Experience building and growing successful teams

+ Management or team lead experience from a previous technical position

+ Propensity towards leadership and mentoring

​

• Interpersonal skills:

​

+ Ability to form good relationships with other leaders in the company

+ A strong sense of empathy and the ability to advocate for others

+ Collaborative and adaptable mindset

+ Openness and authenticity combined with excellent communication skills

​

• Analytical skills:

​

+ Strength in evaluating the success of Bitwarden in reaching its goals and ensuring each strategic goal is measurable

+ Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

​

• Experience working in some or all of our stack (.NET Core, C#, TypeScript/JavaScript, HTML, Docker, Azure, SQL Server or similar RDBMS)
• Proficiency using source control such as Git, SVN, Subversion, TFS, etc.
• Excitement and enthusiasm for helping customers solve security and password challenges
• Zeal for learning and desire to develop yours, your peers’, and your team’s skills

​

NICE-TO-HAVE

​

• User of Bitwarden
• Startup experience
• Open source experience
• Hands-on software development experience
• Experience leading cross-functional, multi-discipline teams

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule a 30 minute screening call and then progress through the following stages:

​

• Interview with the VP of Engineering
• Interview with Engineering Manager team
• Interview with the Vault team technical leadership
• References

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A FEW REASONS TO WORK WITH US

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• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

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In the United States, the starting base compensation range for this role is $170,000 - $200,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

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Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

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As an Engineering Manager at Bitwarden you will lead the software development efforts that build the future of the Bitwarden mobile products while working with a great team and an amazing open source community. We’re looking for someone who can help our team grow confidently by evaluating and identifying demands of future roadmap and product delivery needs against resources, capacity, and velocity of the development team as well as facilitate career growth for direct reports to help meet that demand and foster professional development. You will own the software development process and contribute directly to the culture of quality within Bitwarden through process improvements, departmental outreach, and mentoring. You will directly manage a team of software engineers focused on native Android and iOS mobile development and help allot resources, manage trade-offs for delivery, keep stakeholders accountable, meet deadlines, communicate at the executive level on project status and risk, and measure team impact and needs.

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This is an all-remote team and we are looking for someone located in the U.S. We do not offer visa sponsorship at this time.

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RESPONSIBILITIES

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• Hire and develop our team of mobile Software Engineers
• Set and report on measurable goals and objectives for the team
• Set weekly or daily priorities for the development team and individual team members
• With feedback from the team, leadership and external stakeholders, own the development process, procedures and decision support for product development and delivery
• Evaluate, recommend, and implement development tools to help facilitate team success
• Provide a point of technical escalation and knowledge to help facilitate and drive the resolution of issues and technical or administrative hurdles the team may encounter
• Facilitate and encourage collaboration through team meetings or other communication channels as necessary, as well as conduct team-building activities
• Report on team progress, status and roadblocks to management from the development lens
• Advocate for and on behalf of the development team and the construction and delivery of Bitwarden’s product, process and organization
• Own the mobile app release process, from creating release branches to coordinating build validation, creating GitHub releases, and proactively resolving critical deployment blockers to ensure consistent, high-quality releases across iOS and Android platforms
• Conduct one-on-one meetings with direct reports to work on issues, provide and receive feedback and discuss individual professional development goals and opportunities
• Perform annual or semi-annual performance reviews when required
• Participate in code reviews, learning and spreading technical knowledge
• Actively participate in backlog grooming, planning and delivery activities

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WHAT YOU BRING TO BITWARDEN

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• Leadership skills:

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+ Ability to inspire and provide vision direction

+ Experience building and growing successful teams

+ Management or team lead experience from a previous technical position

+ Propensity towards leadership and mentoring

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• Interpersonal skills:

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+ Ability to form good relationships with other leaders in the company

+ A strong sense of empathy and the ability to advocate for others

+ Collaborative and adaptable mindset

+ Openness and authenticity combined with excellent communication skills

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• Analytical skills:

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+ Strength in evaluating the success of Bitwarden in reaching its goals and ensuring each strategic goal is measurable

+ Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

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• Experience managing mobile development teams
• Experience working in Kotlin and/or Swift
• Proficiency using source control such as Git, SVN, Subversion, TFS, etc.
• Excitement and enthusiasm for helping customers solve security and password challenges
• Zeal for learning and desire to develop yours, your peers’, and your team’s skills

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NICE-TO-HAVE

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• User of Bitwarden
• Startup experience
• Open source experience
• Experience leading cross-functional, multi-discipline teams

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

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Selected candidates will be invited to schedule a 30 minute screening call and then progress through the following stages:

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• Interview with the Director of Engineering
• Interview with Engineering Manager panel
• Interview with Mobile technical leadership
• References

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A FEW REASONS TO WORK WITH US

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• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

In the United States, the starting base compensation range for this role is $170,000 - $200,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

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