Associate Sales Operations Analyst
Headquartered in Cambridge, Massachusetts, CarGurus is the all-in-one platform that’s moving the entire car shopping journey online and guiding customers through each step. This includes everything from selling an old car to financing, purchasing, and delivering a new one. Today, millions of consumers visit cargurus.com each month, and more than 30,000 dealerships use our products. We have a people-first culture that fosters kindness, collaboration, and innovation, while empowering our Gurus with tools and resources to fuel their career growth. Our goal is to give all people—consumers, dealers, and our employees—the power to reach their destination.
Job Description
Here at CarGurus UK we are looking for a new addition to our Sales Operations team. Are you looking to gain experience in a dynamic and fast-paced tech company? Gaining valuable experience working with a high performing team? We are in search of an enthusiastic team player to help support internal teams for our UK business. This person will have the opportunity to gain exposure to various aspects of the sales cycle. A willingness to jump in, take ownership and be creative is essential.
The Sales Operations Associate will support the UK sales team. The type of candidate we would love to meet would be a self-starter, solutions orientated, should be able to manage numerous tasks and projects concurrently, and has proven themselves to be adaptable and comfortable with change.
What You'll Do:
Sales Support and Deal Desk
- Support daily sales activities and processing of sales support requests.
- Troubleshoot bugs and issues and liaise with relevant stakeholders to find a resolution.
- Partner with sales to support the building of quotes in our CPQ system and ensure clean records of Salesforce opportunities flowing to the billing system.
- Perform daily deal activation checks on our closed deals to ensure a seamless customer experience.
- Troubleshoot discrepancies data between Salesforce and supporting systems
- Work closely with our Inside Sales, Field Sales and Marketing teams to improve data quality and enrich prospect lists.
Reporting & Data
- Monitor and cleanse data within our systems to ensure the highest levels of accuracy and integrity throughout our sales process.
- Ensure data integrity through regular de-duplication and clean-up procedures
- Generate ad-hoc reports and dashboards where necessary to support internal process and sales team’s goals
- Complete bulk updates of large data-sets using relevant tools including Dataloader and G-Connect.
- Perform ongoing customer hierarchy maintenance within Salesforce to support sales efforts.
Sales Process
- Collaborate with the sales team to streamline and improve sales processes, workflows, and adoption of tools.
- Identify inefficiencies in sales operations and recommend solutions to enhance productivity.
- Support the implementation of new systems or tools designed to improve sales efficiency.
- Create and update relevant process documentation for internal processes and team resources.
Other
- Support with book of business building exercises in collaboration with our sales managers.
- Taking on other duties and responsibilities where needed.
- Ability to manage multiple and varied tasks and deadlines simultaneously.
What You'll Bring:
- Prior experience using Salesforce is essential (1-2 years).
- Excellent written and verbal communication skills.
- Keen focus on problem solving and process improvement.
- Enthusiastic about developing a career in a growing technology company.
- An organised team player, able to adapt to changing responsibilities if needed.
- Ability to manage multiple and varied tasks and deadlines simultaneously.
- A desire to foster collaborative relationships and learn from different teams to enhance personal and professional growth.
Here at CarGurus UK we are looking for a new addition to our Sales Operations team. Are you looking to gain experience in a dynamic and fast-paced tech company? Gaining valuable experience working with a high performing team? We are in search of an enthusiastic team player to help support internal teams for our UK business. This person will have the opportunity to gain exposure to various aspects of the sales cycle. A willingness to jump in, take ownership and be creative is essential.
The Sales Operations Associate will support the UK sales team. The type of candidate we would love to meet would be a self-starter, solutions orientated, should be able to manage numerous tasks and projects concurrently, and has proven themselves to be adaptable and comfortable with change.
What You'll Do:
Sales Support and Deal Desk
- Support daily sales activities and processing of sales support requests.
- Troubleshoot bugs and issues and liaise with relevant stakeholders to find a resolution.
- Partner with sales to support the building of quotes in our CPQ system and ensure clean records of Salesforce opportunities flowing to the billing system.
- Perform daily deal activation checks on our closed deals to ensure a seamless customer experience.
- Troubleshoot discrepancies data between Salesforce and supporting systems
- Work closely with our Inside Sales, Field Sales and Marketing teams to improve data quality and enrich prospect lists.
Reporting & Data
- Monitor and cleanse data within our systems to ensure the highest levels of accuracy and integrity throughout our sales process.
- Ensure data integrity through regular de-duplication and clean-up procedures
- Generate ad-hoc reports and dashboards where necessary to support internal process and sales team’s goals
- Complete bulk updates of large data-sets using relevant tools including Dataloader and G-Connect.
- Perform ongoing customer hierarchy maintenance within Salesforce to support sales efforts.
Sales Process
- Collaborate with the sales team to streamline and improve sales processes, workflows, and adoption of tools.
- Identify inefficiencies in sales operations and recommend solutions to enhance productivity.
- Support the implementation of new systems or tools designed to improve sales efficiency.
- Create and update relevant process documentation for internal processes and team resources.
Other
- Support with book of business building exercises in collaboration with our sales managers.
- Taking on other duties and responsibilities where needed.
- Ability to manage multiple and varied tasks and deadlines simultaneously.
What You'll Bring:
- Prior experience using Salesforce is essential (1-2 years).
- Excellent written and verbal communication skills.
- Keen focus on problem solving and process improvement.
- Enthusiastic about developing a career in a growing technology company.
- An organised team player, able to adapt to changing responsibilities if needed.
- Ability to manage multiple and varied tasks and deadlines simultaneously.
- A desire to foster collaborative relationships and learn from different teams to enhance personal and professional growth.
