Infrastructure Services Engineer Advisor
A Service Disabled Veteran Owned Small Business (SDVOSB) supporting the federal and state government. In 2013, we founded 2-CM Technologies, LLC, an information technology services company, with the goal of recruiting, training and retaining the best talent in the industry.
Job Description
This position would be, for the state of MD, dedicated to MD, and responsible for the following:
1. performing assigned tasks to complete customer requests for delivery of desktop software applications and standardized operating systems components and patches to production desktops.
2. Provides support to IT users of desktop management tools to resolve simple technical issues.
3. Provides level III service desk support for resolution of application issues, based on SME status.
4. Interface with Carelon internal support teams to resolve desktop issues of simple to moderate complexity.
5. Test functionality of new desktop management software tools under evaluation as direction.
6. Support audit requirements as requested by other team members.
7. Assists in performing level I systems administration of selected desktop management applications.
Qualification: * Requires an BA/BS degree in Information Technology, Computer Science or related field of study and a minimum of 3 years experience with PC, computer networking or telecommunications experience; or any combination of education and experience, which would provide an equivalent background. * Experience working on software products and troubleshooting software/hardware problems strongly preferred. * Experience with best practices for software, software configuration and operating systems preferred.
