Senior Knowledge Lead (Spanish Fluency)
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We’re Spark, a mission-driven company helping independent Medicare brokers build the insurance business of their dreams. The vast majority of beneficiaries select benefits with the help of an independent broker, but technology and support for brokers is woefully antiquated. We provide workflows and services to help brokers achieve transformative growth.
Job Description
Summary
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Spark is seeking a highly organized, detail-oriented Senior Knowledge Lead to join our team. In this role, you will create, maintain, and optimize our knowledge base to support both internal and external stakeholders. The ideal candidate will possess excellent research and writing skills, a strong understanding of insurance concepts, and the ability to communicate complex information clearly and concisely. Fluency in Spanish is required.
Key Responsibilities
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- Create and maintain comprehensive knowledge base articles and FAQs, ensuring that the information is accurate, up-to-date, and easily accessible.
- Research and document complex insurance topics, translating technical information into user-friendly content.
- Host and facilitate webinars to support the onboarding of new agencies, effectively communicating essential information and best practices.
- Regularly update existing documentation to reflect product changes, regulatory updates, and industry developments.
- Collaborate closely with subject matter experts across departments to ensure the accuracy and completeness of knowledge base content.
- Analyze knowledge base usage data and user feedback to identify areas for improvement and implement enhancements.
- Assist in developing training materials and job aids for internal teams and external partners.
- Support the maintenance and optimization of chatbot content and conversation flows.
- Contribute to the continuous improvement of knowledge management processes and tools
Skills Knowledge and Expertise
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- Experience in knowledge management, technical writing, or a similar role, preferably in the insurance industry.
- Excellent writing and editing skills, with a keen eye for detail.
- Strong research and analytical abilities.
- Proficiency in knowledge base software and content management systems.
- Experience with webinar hosting and presentation tools.
- Familiarity with chatbot technology and conversational AI is a plus.
- Ability to manage multiple projects and effectively prioritize tasks.
- Strong interpersonal and communication skills.
- Self-motivated, able to work independently and as part of a team.
- Fluency in Spanish is required.
Preferred Skills
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- Knowledge of the Medicare insurance industry
- Experience with data analysis and reporting tools.
- Familiarity with instructional design principles.
- Understanding of SEO best practices for content optimization.
Compensation
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Summary
Spark is seeking a highly organized, detail-oriented Senior Knowledge Lead to join our team. In this role, you will create, maintain, and optimize our knowledge base to support both internal and external stakeholders. The ideal candidate will possess excellent research and writing skills, a strong understanding of insurance concepts, and the ability to communicate complex information clearly and concisely. Fluency in Spanish is required.
Key Responsibilities
- Create and maintain comprehensive knowledge base articles and FAQs, ensuring that the information is accurate, up-to-date, and easily accessible.
- Research and document complex insurance topics, translating technical information into user-friendly content.
- Host and facilitate webinars to support the onboarding of new agencies, effectively communicating essential information and best practices.
- Regularly update existing documentation to reflect product changes, regulatory updates, and industry developments.
- Collaborate closely with subject matter experts across departments to ensure the accuracy and completeness of knowledge base content.
- Analyze knowledge base usage data and user feedback to identify areas for improvement and implement enhancements.
- Assist in developing training materials and job aids for internal teams and external partners.
- Support the maintenance and optimization of chatbot content and conversation flows.
- Contribute to the continuous improvement of knowledge management processes and tools
Skills Knowledge and Expertise
- Experience in knowledge management, technical writing, or a similar role, preferably in the insurance industry.
- Excellent writing and editing skills, with a keen eye for detail.
- Strong research and analytical abilities.
- Proficiency in knowledge base software and content management systems.
- Experience with webinar hosting and presentation tools.
- Familiarity with chatbot technology and conversational AI is a plus.
- Ability to manage multiple projects and effectively prioritize tasks.
- Strong interpersonal and communication skills.
- Self-motivated, able to work independently and as part of a team.
- Fluency in Spanish is required.
Preferred Skills
- Knowledge of the Medicare insurance industry
- Experience with data analysis and reporting tools.
- Familiarity with instructional design principles.
- Understanding of SEO best practices for content optimization.
