Customer Growth
Metronome is the leading usage-based billing platform built for modern software companies. We help teams launch products faster, iterate on pricing quickly, and deliver a first-class billing experience—all with speed, control, and confidence.
Job Description
About the Role
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As a foundational team member on Metronome’s Customer Growth team, you’ll own a mission-critical role, partnering directly with our largest, most influential customers to drive their business forward. As the account owner you’ll build strong, impactful partnerships, spanning from hands-on account management to capturing new growth opportunities, championing customer needs with our product team, providing business and technical guidance and ensuring our clients see the full value of Metronome and a usage-based approach.
Step into a role that’s central to Metronome’s revenue engine and the future of our customers’ success. Join us in delivering an unmatched customer experience and maximizing every opportunity for growth.
Examples of Tasks You Might Work On
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- Lead key client meetings, including Executive Business Reviews (EBRs) and roadmap discussions, to drive towards shared goals, review progress, and explore new growth opportunities.
- Own strategic upsells and expansion opportunities by analyzing client usage data and aligning solutions with their evolving needs.
- Act as the primary escalation point for tricky client issues, troubleshooting with internal teams and proactively managing risks to maintain high client satisfaction.
- Translate client feedback into actionable improvements with product and engineering teams, ensuring the product evolves in alignment with customer needs and market trends.
- Drive end-to-end project plans for complex deployments, coordinating timelines, resources, and deliverables across internal and client teams.
Impact You'll Have
----------------------
- Own and drive customer growth: Unlock new revenue opportunities through strategic use case expansions and up-sells, ensuring clients derive increasing value over time.
- Maximize customer satisfaction: Build strong, lasting relationships with companies at the frontier of their industries and proactively address their challenges, driving exceptional client experiences and higher retention rates.
- Shape product roadmap: Represent the voice of the customer, providing actionable insights to product and engineering teams to shape our roadmap and future development.
- Drive cross-functional collaboration: Align internal teams—sales, marketing, product, and engineering—around customer needs to ensure seamless project execution and delivery.
Minimum Requirements
------------------------
- 10+ years of experience in a related post-sales function or customer engagement role
- Ownership of the most strategic logos (<10 clients) and 1M+ in ARR
- Excellent project management skills and experience managing complex projects across multiple teams
- Ability to own and identify growth opportunities and execute on strategic account plans to drive long-term customer growth
- Natural relationship builder who loves to spend time with customers
- Technical aptitude to build credibility with and act as an advisor to CTOs/CPOs in matters of data, pricing, and billing
Bonus Points
- Communicate with a broad range of stakeholders, CEO/CTOs, product, engineering, finance
- High degree of ownership, paired with a strong ability to prioritize
- Experience working with customers as a founder or early hire at a software company
- Familiarity with financial concepts or pricing/billing
- Experience in management consulting or enterprise SaaS company
Compensation
The estimated base salary range for this role is $150,000 - $200,000. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.
The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.
We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!
About the Role
As a foundational team member on Metronome’s Customer Growth team, you’ll own a mission-critical role, partnering directly with our largest, most influential customers to drive their business forward. As the account owner you’ll build strong, impactful partnerships, spanning from hands-on account management to capturing new growth opportunities, championing customer needs with our product team, providing business and technical guidance and ensuring our clients see the full value of Metronome and a usage-based approach.
Step into a role that’s central to Metronome’s revenue engine and the future of our customers’ success. Join us in delivering an unmatched customer experience and maximizing every opportunity for growth.
Examples of Tasks You Might Work On
- Lead key client meetings, including Executive Business Reviews (EBRs) and roadmap discussions, to drive towards shared goals, review progress, and explore new growth opportunities.
- Own strategic upsells and expansion opportunities by analyzing client usage data and aligning solutions with their evolving needs.
- Act as the primary escalation point for tricky client issues, troubleshooting with internal teams and proactively managing risks to maintain high client satisfaction.
- Translate client feedback into actionable improvements with product and engineering teams, ensuring the product evolves in alignment with customer needs and market trends.
- Drive end-to-end project plans for complex deployments, coordinating timelines, resources, and deliverables across internal and client teams.
Impact You'll Have
- Own and drive customer growth: Unlock new revenue opportunities through strategic use case expansions and up-sells, ensuring clients derive increasing value over time.
- Maximize customer satisfaction: Build strong, lasting relationships with companies at the frontier of their industries and proactively address their challenges, driving exceptional client experiences and higher retention rates.
- Shape product roadmap: Represent the voice of the customer, providing actionable insights to product and engineering teams to shape our roadmap and future development.
- Drive cross-functional collaboration: Align internal teams—sales, marketing, product, and engineering—around customer needs to ensure seamless project execution and delivery.
Minimum Requirements
- 10+ years of experience in a related post-sales function or customer engagement role
- Ownership of the most strategic logos (<10 clients) and 1M+ in ARR
- Excellent project management skills and experience managing complex projects across multiple teams
- Ability to own and identify growth opportunities and execute on strategic account plans to drive long-term customer growth
- Natural relationship builder who loves to spend time with customers
- Technical aptitude to build credibility with and act as an advisor to CTOs/CPOs in matters of data, pricing, and billing
Bonus Points
- Communicate with a broad range of stakeholders, CEO/CTOs, product, engineering, finance
- High degree of ownership, paired with a strong ability to prioritize
- Experience working with customers as a founder or early hire at a software company
- Familiarity with financial concepts or pricing/billing
- Experience in management consulting or enterprise SaaS company
Compensation
The estimated base salary range for this role is $150,000 - $200,000. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.
The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.
We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!
