Find Your Dream Job at a Company that Shares Your Values

About the role:

​

The Billing Team owns our cloud billing system that is responsible for translating customer resource usage into billing data. They ensure CoreWeave’s customers are reliably billed and invoiced for their resource usage, and artifacts are available for internal and external consumption through intuitive and well-designed interfaces.

​

We are seeking Senior Engineers who are passionate about solving complex problems with simple systems to join the Billing Team and help us build the next generation of this critical platform. Individuals will join a fast-paced, high-performing team and have the opportunity to play a crucial role in designing and developing the billing system in a communicative and supportive environment. As a member of the Billing Team, you will have the opportunity to:

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• Collaborate cross-functionally with product, business operations, accounting, and other stakeholders to determine the requirements and scope of projects.
• Design, develop, scale, and maintain the next-generation cloud billing system.
• Identify and resolve bottlenecks and inefficiencies in billing processes.
• Work with a passionate team of engineers in an iterative, agile environment.
• Participate in code reviews, design discussions, and architecture decisions to ensure high-quality software development practices.

​

Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are some qualities we’ve found compatible with our team. If a portion of this resonates with you, we’d love to talk.

​

• You have five or more years of experience in a senior or tech leadership software engineering role.
• Prior experience building reliable and scalable platform services that process large amounts of data.
• Experience with Prometheus/PromQL and/or solid understanding of time series data.
• Proficiency in any of Python, TypeScript or Go.
• You have some experience using Kubernetes with a conceptual understanding of its major components.
• Passion for problem solving in a fast-paced environment.

​

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $165,000- $200,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

​

Hybrid Workplace

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Successful candidates will be expected to attend onboarding training at our NJ Headquarters within their first several weeks of employment, with subsequent quarterly travel requirements of 1 week duration.

​

If you reside within a 30-mile radius of our New Jersey, New York, or Philadelphia offices, we're excited for you to join us at the office at least three times a week, recognizing the significance we place on fostering connections, collaboration, and creativity within our office culture. Our commitment to operating as a hybrid workplace underscores our dedication to enabling our employees to tailor their work-life balance to their individual preferences.

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The Data Center Technician must work well with others and will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position is a full-time, salaried exempt, 100% in-person role that involves hardware and network diagnostics followed by physical repair and may include participation in an on-call rotation.

​

• Maintain data center operations to ensure availability and reliability of service levels
• Conduct hardware and network diagnostics and repairs
• Root cause analysis of hardware and software failures
• Training of internal teams
• Development of documentation
• Provide technical support to data center teams
• Development of scripts to update server and networking hardware
• Maintain inventory
• Assemble and install equipment
• Perform maintenance of test and tools equipment
• Occasional travel to other data centers as needed

​

Requirements:

​

• Computer Hardware experience (troubleshooting, assembling)
• Linux Operating System experience
• All physical requirements are expected with reasonable accommodations
• Candidates should be able to lift up to 50lbs and/or work in elevated locations
• Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
• Excellent time management, organizational and communication skills
• Must be able to prioritize tasks and react quickly to issues

​

Education/Experience

​

Hands-on OR educational based experience with any of the following areas:

​

• Computer Hardware, including troubleshooting and repair skills experience
• Five years Data Center experience (minimum)
• Computer Networking experience
• Python, Bash or other scripting languages experience
• Experience with Cisco IOS and/or Juniper JunOS
• An Associates Degree or equivalent experience in an IT related field

​

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $65,000-$85,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

​

The Data Center Technician must work well with others and will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position is a full-time, salaried, 100% in-person role that involves hardware and network diagnostics followed by physical repair and may include participation in an on-call rotation.

​

• Maintain data center operations to ensure availability and reliability of service levels
• Conduct hardware and network diagnostics and repairs
• Root cause analysis of hardware and software failures
• Training of internal teams
• Development of documentation
• Provide technical support to data center teams
• Development of scripts to update server and networking hardware
• Maintain inventory
• Assemble and install equipment
• Perform maintenance of test and tools equipment
• Occasional travel to other data centers as needed

​

Requirements:

​

• Computer Hardware experience (troubleshooting, assembling)
• Linux Operating System experience
• All physical requirements are expected with reasonable accommodations
• Candidates should be able to lift up to 50 lbs and/or work in elevated locations
• Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
• Excellent time management, organizational and communication skills
• Must be able to prioritize tasks and react quickly to issues

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts.

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As our customer retention marketing manager, you will build successful customer onboarding experiences and journeys, lead customer programs that drive advocacy, loyalty, and retention. Collaborating closely with customer success engagement, sales, and growth teams, you will help identify successful customer use cases and stories across segments, industries, and products.

=====================================================================================================================================================================================================================================================================================================================================================================================

​

RESPONSIBILITIES

====================

​

• Onboarding and retention at scale

=================================

• Design and implement customer programs including customer events, advisory boards, loyalty programs, speaking opportunities, thought leadership, and digital content.

=====================================================================================================================================================================

• Build, develop and nurture marketing relationships with Bitwarden customers across segments, industries, and products.

======================================================================================================================

• Partner with customer success engagement team to build onboarding programs and materials.

=========================================================================================

• Partner with the sales team to build a pipeline of referenceable customers globally.

====================================================================================

• Foster relationships with stand-out customer accounts to capture impactful stories for use by marketing (case studies, testimonials, media interviews and quotes, video and more)

==================================================================================================================================================================================

• Work closely with the growth team to optimize current campaigns (12 month journey, user onboarding, and more)

=============================================================================================================

​

WHAT YOU BRING TO BITWARDEN

===============================

​

• Minimum 5 years of customer marketing or customer retention marketing experience at high growth B2B technology companies. Being a part of a product led growth company is a plus

================================================================================================================================================================================

• Possess strong communication skills with a deep understanding of customer behavior

==================================================================================

• Ability to build and maintain strong customer engagement across the customer lifecycle

======================================================================================

• Understand how your programs lead to customer retention, referrals, and adoption  – how to measure and analyze the effectiveness of these programs

==================================================================================================================================================

• Passionate about writing, editing, and proofreading with a strong attention to detail

=====================================================================================

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

===========================================

​

Selected candidates will be invited to schedule a 30-minute screening call and then progress through the following stages:

===========================================================================================================================

​

• Interview with Senior Director of Marketing

===========================================

• Interview with Chief Customer Officer

=====================================

• Interview with CEO

==================

• References

==========

​

A FEW REASONS TO WORK WITH US

=================================

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.

=======================================================================================================================================================================================================================

• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.

===============================================================================================================

• We are dedicated to building an incredible team. Work remotely with motivated and innovative team members and take part in productive and fun meetups.

======================================================================================================================================================

• Learn and grow. Take on new challenges with the support of your team.

=====================================================================

​

A note to outside sourcers: we do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations and request to be removed from all such contact lists.

===================================================================================================================================================================================================

​

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts.

========================================================================================================================================================================================================================================================================================================================================================================================================================================================================================================

​

As our customer retention marketing manager, you will build successful customer onboarding experiences and journeys, lead customer programs that drive advocacy, loyalty, and retention. Collaborating closely with customer success engagement, sales, and growth teams, you will help identify successful customer use cases and stories across segments, industries, and products.

=====================================================================================================================================================================================================================================================================================================================================================================================

​

RESPONSIBILITIES

====================

​

• Onboarding and retention at scale

=================================

• Design and implement customer programs including customer events, advisory boards, loyalty programs, speaking opportunities, thought leadership, and digital content.

=====================================================================================================================================================================

• Build, develop and nurture marketing relationships with Bitwarden customers across segments, industries, and products.

======================================================================================================================

• Partner with customer success engagement team to build onboarding programs and materials.

=========================================================================================

• Partner with the sales team to build a pipeline of referenceable customers globally.

====================================================================================

• Foster relationships with stand-out customer accounts to capture impactful stories for use by marketing (case studies, testimonials, media interviews and quotes, video and more)

==================================================================================================================================================================================

• Work closely with the growth team to optimize current campaigns (12 month journey, user onboarding, and more)

=============================================================================================================

​

WHAT YOU BRING TO BITWARDEN

===============================

​

• Minimum 5 years of customer marketing or customer retention marketing experience at high growth B2B technology companies. Being a part of a product led growth company is a plus

================================================================================================================================================================================

• Possess strong communication skills with a deep understanding of customer behavior

==================================================================================

• Ability to build and maintain strong customer engagement across the customer lifecycle

======================================================================================

• Understand how your programs lead to customer retention, referrals, and adoption  – how to measure and analyze the effectiveness of these programs

==================================================================================================================================================

• Passionate about writing, editing, and proofreading with a strong attention to detail

=====================================================================================

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

===========================================

​

Selected candidates will be invited to schedule a 30-minute screening call and then progress through the following stages:

===========================================================================================================================

​

• Interview with Senior Director of Marketing

===========================================

• Interview with Chief Customer Officer

=====================================

• Interview with CEO

==================

• References

==========

​

A FEW REASONS TO WORK WITH US

=================================

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.

=======================================================================================================================================================================================================================

• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.

===============================================================================================================

• We are dedicated to building an incredible team. Work remotely with motivated and innovative team members and take part in productive and fun meetups.

======================================================================================================================================================

• Learn and grow. Take on new challenges with the support of your team.

=====================================================================

​

A note to outside sourcers: we do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations and request to be removed from all such contact lists.

===================================================================================================================================================================================================

​

About the Role:

​

The Developer Productivity Team functions as the lubricant that keeps CoreWeave’s gears of innovation turning fast and friction-free. This team is responsible for the development, integration, and operation of platforms central to the engineering experience, with the ultimate objective of enabling engineers across CoreWeave to do more and better. Central to the Developer Productivity team’s mission is to standardize the SDLC and software development processes across the company, ensuring a seamless and efficient experience for all CoreWeave’s engineers. This role offers a unique opportunity to work on a large scale and make a tangible impact on developer efficiency and productivity.

​

Engineers on this team will endeavor to discover and remove engineer friction across CoreWeave’s engineering teams through the development of boilerplate, integrations, automation, and the operation of shared platforms.

​

We are seeking a Site Reliability Engineer who can help us execute on the mission of making developers’ lives easier. This individual will work with a team of 6-8 mixed-specialization engineers and have the opportunity to work on the full gamut of rewarding challenges that come with the business of building a cloud in a communicative, supportive, and high-performing environment. As a member of the Developer Productivity Team, you would have the opportunity to:

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• Design and implement services and tools to reduce friction and toil in the lives of our engineering and operations.
• Streamline repetitive tasks and eliminate bottlenecks to improve development velocity with automated workflows and processes.
• Partner with developers to understand their pain points and develop tailored solutions that enhance their productivity.
• Champion best practices and advocate for new tools and technologies to drive ongoing productivity gains.
• Tackle complex issues related to build systems, testing frameworks, code analysis, and other developer tooling.
• Enable and evangelize the practice of reliability engineering across CoreWeave’s engineering teams.
• Grow, change, invest in your teammates, be invested-in, share your ideas, listen to others, be curious, have fun, and most importantly, be yourself.

​

Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are some qualities we’ve found compatible with our team. If a portion of this resonates with you, we’d love to talk.

​

• You have 5+ years of experience in the software or infrastructure engineering industry
• You enjoy helping your colleagues achieve more with less effort.
• Experience with Python, Go or another scripting language
• Experience with how to containerize applications and/or have experience using Kubernetes to manage deployments.
• Experience with Git
• Experience with Linux shell scripting and/or can navigate a *nix-based operating system
• Experience creating and maintaining GitHub Actions to automate workflows.
• You have experience deploying services in production and are interested in learning reliability-at-scale engineering concepts such as the different types of testing, progressive deployments, error budgets, role observability, and fault-tolerant design.
• You have experience refining SDLC, doing code reviews, and providing technical support
• You’re excited about being part of a team of diverse perspectives and backgrounds that believe in tackling challenges, growing hand in hand, and winning together.

​

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $175,000-$210,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

​

Hi, I’m Paul, VP Engineering at Customer.io.

​

I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.

​

At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.

​

Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!

​

As an Engineering Manager at Customer.io, you will...

​

• Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
• Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
• Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
• Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
• Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
• Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
• Build and maintain a partnership with your Product Management and Design peers

​

We're looking for someone who…

​

• Works in North/South American time zones
• Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
• Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
• Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
• Builds and nurtures high performing teams
• Is fueled to reach higher when our customers are having a bad day
• Communicates concisely, accurately, and directly, both verbally and in writing

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.  

Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

​

• Zone 1: $224,000 - $246,000 USD
• Zone 2: $205,000 - $225,000 USD
• Zone 3: $187,000 - $205,000 USD
• Zone 4: $150,000 - $$165,000 USD

​

Please speak with a recruiter for additional information about zone locations.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.

​

Here's what you can expect from our hiring process (order is subject to change):

​

1. 30 minute video call with Recruiter
2. Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
3. 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
4. Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview

Hi, I’m Paul, VP Engineering at Customer.io.

​

I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.

​

At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.

​

Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!

​

As an Engineering Manager at Customer.io, you will...

​

• Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
• Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
• Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
• Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
• Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
• Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
• Build and maintain a partnership with your Product Management and Design peers

​

We're looking for someone who…

​

• Works in North/South American time zones
• Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
• Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
• Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
• Builds and nurtures high performing teams
• Is fueled to reach higher when our customers are having a bad day
• Communicates concisely, accurately, and directly, both verbally and in writing

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.  

Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

​

• Zone 1: $224,000 - $246,000 USD
• Zone 2: $205,000 - $225,000 USD
• Zone 3: $187,000 - $205,000 USD
• Zone 4: $150,000 - $$165,000 USD

​

Please speak with a recruiter for additional information about zone locations.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.

​

Here's what you can expect from our hiring process (order is subject to change):

​

1. 30 minute video call with Recruiter
2. Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
3. 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
4. Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview

Hi, I’m Paul, VP Engineering at Customer.io.

​

I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.

​

At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.

​

Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!

​

As an Engineering Manager at Customer.io, you will...

​

• Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
• Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
• Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
• Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
• Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
• Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
• Build and maintain a partnership with your Product Management and Design peers

​

We're looking for someone who…

​

• Works in North/South American time zones
• Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
• Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
• Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
• Builds and nurtures high performing teams
• Is fueled to reach higher when our customers are having a bad day
• Communicates concisely, accurately, and directly, both verbally and in writing

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.  

Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

​

• Zone 1: $224,000 - $246,000 USD
• Zone 2: $205,000 - $225,000 USD
• Zone 3: $187,000 - $205,000 USD
• Zone 4: $150,000 - $$165,000 USD

​

Please speak with a recruiter for additional information about zone locations.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

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All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

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Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

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Join us!

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Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

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How to apply

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Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.

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Here's what you can expect from our hiring process (order is subject to change):

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1. 30 minute video call with Recruiter
2. Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
3. 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
4. Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview

As a Senior Technical Product Manager on our Studio team you will bring the customer point of view to everything, so we build and deliver solutions that our customers love. You will help drive innovation and create the future of our Studio product. You’ll be joining a growing team and will collaborate across product, engineering, design to create a product roadmap that delights customers and grows our business. This role will focus on our Studio Core roadmap which includes identity, user, role and permissions management, security, reporting and additional services that all customers use. 

​

Responsibilities:

​

• Bring the customer POV to everything we do in Engineering, Product and Design
• Work directly with customers to understand needs and opportunities
• Create a high value roadmap with your partners in engineering and design that aligns with our business goals and helps us achieve our product vision
• Write use cases and user stories to build a shared understanding around user needs and the definition of success
• Prioritize upcoming sprints, features, and enhancements in the backlog
• Inform decisions with qualitative and quantitative data
• Define & track key performance indicators (KPIs) to measure & continually iterate features & functionality
• Identify and solve problems across teams and disciplines by partnering with other product managers, Program Management, and Go-To-Market teams
• Work directly with customers in Early Access programs to drive iteration and GA launch

​

Qualifications:

​

• 6+ years experience in B2B Product Management
• Engineering or technical background required
• Ability to communicate with technical and non-technical audiences
• Can confidently demo product and manage conversations with customers and stakeholders
• Demonstrated ability to drive through complexity to achieve results
• Experience with Agile methodologies, sprints, and prioritization
• Prior experience in marketing technology preferred

​

The base pay range for this position is $180,000-$200,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As a Senior Technical Product Manager on our Studio team you will bring the customer point of view to everything, so we build and deliver solutions that our customers love. You will help drive innovation and create the future of our Studio product. You’ll be joining a growing team and will collaborate across product, engineering, design to create a product roadmap that delights customers and grows our business. This role will focus on our Studio Core roadmap which includes identity, user, role and permissions management, security, reporting and additional services that all customers use. 

​

Responsibilities:

​

• Bring the customer POV to everything we do in Engineering, Product and Design
• Work directly with customers to understand needs and opportunities
• Create a high value roadmap with your partners in engineering and design that aligns with our business goals and helps us achieve our product vision
• Write use cases and user stories to build a shared understanding around user needs and the definition of success
• Prioritize upcoming sprints, features, and enhancements in the backlog
• Inform decisions with qualitative and quantitative data
• Define & track key performance indicators (KPIs) to measure & continually iterate features & functionality
• Identify and solve problems across teams and disciplines by partnering with other product managers, Program Management, and Go-To-Market teams
• Work directly with customers in Early Access programs to drive iteration and GA launch

​

Qualifications:

​

• 6+ years experience in B2B Product Management
• Engineering or technical background required
• Ability to communicate with technical and non-technical audiences
• Can confidently demo product and manage conversations with customers and stakeholders
• Demonstrated ability to drive through complexity to achieve results
• Experience with Agile methodologies, sprints, and prioritization
• Prior experience in marketing technology preferred

​

The base pay range for this position is $180,000-$200,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As a Lead Data Scientist, you will be part of our Applied AI and Machine Learning team. You will own the work with our client-facing teams on testing and optimizing our DaVinci Personalization product to realize the best outcomes for our clients and for Movable Ink. This includes running a/b tests and conducting deep dives into data to identify opportunities for improving the product and how we deploy it. You will also work on driving improvements to our working model and process, driving training and technical investments for how to make more of our analytics self-serve. This is an opportunity to become Movable Ink’s resident expert for how we run experiments and how best to operate our modeling solutions to maximize their real-world impact.

​

​

Responsibilities:

​

• Run a/b tests for our DaVinci personalization product and own the reporting for their business outcomes - you will serve as our resident expert for a/b testing, work with advanced techniques for variance reduction, and influence metrics and test success criteria
• Determine and conduct deep dives as necessary to understand the behavior of our recommender models and to identify opportunities for improving our system – this includes both correlational and causal analysis
• Help customer-facing teams and our clients resolve issues that come up during tests and answer questions about how to optimize setups - you will own a ticket queue and the process for resolving issues, ensuring resolution happens within an SLA
• Help determine BI tooling needs to make testing, reporting, and analytics lower lift, and partner with engineers and client-facing teams to make improvements
• Help design documentation and other materials for educating adjacent teams on our recommender system behavior and self-serve insights generation

​

​

Qualifications:

​

• 5+ years of industry experience owning reporting and analytics required to operate a machine-learning system
• Solid foundations in statistics and online controlled experiments (a/b testing), including advanced measurement techniques such as Causal Inference or model-based variance reduction (e.g. ANCOVA, CUPED)
• High comfort level with SQL, reporting tools such as Looker/Google Sheets, and some programming skill (e.g. in Python) to be able to reason about logic in code
• Intuitive understanding of machine learning models and systems
• You enjoy helping others find pragmatic solutions to the daily challenges they face and have the ability to abstract from these challenges and identify process, training, and technical improvements we can make
• Ability to collaborate and drive projects that involve multiple teams
• A desire to always be learning and contributing to a collaborative environment

​

​

The base pay range for this position is $200,000 - $230,000 USD/ year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As a Lead Data Scientist, you will be part of our Applied AI and Machine Learning team. You will own the work with our client-facing teams on testing and optimizing our DaVinci Personalization product to realize the best outcomes for our clients and for Movable Ink. This includes running a/b tests and conducting deep dives into data to identify opportunities for improving the product and how we deploy it. You will also work on driving improvements to our working model and process, driving training and technical investments for how to make more of our analytics self-serve. This is an opportunity to become Movable Ink’s resident expert for how we run experiments and how best to operate our modeling solutions to maximize their real-world impact.

​

​

Responsibilities:

​

• Run a/b tests for our DaVinci personalization product and own the reporting for their business outcomes - you will serve as our resident expert for a/b testing, work with advanced techniques for variance reduction, and influence metrics and test success criteria
• Determine and conduct deep dives as necessary to understand the behavior of our recommender models and to identify opportunities for improving our system – this includes both correlational and causal analysis
• Help customer-facing teams and our clients resolve issues that come up during tests and answer questions about how to optimize setups - you will own a ticket queue and the process for resolving issues, ensuring resolution happens within an SLA
• Help determine BI tooling needs to make testing, reporting, and analytics lower lift, and partner with engineers and client-facing teams to make improvements
• Help design documentation and other materials for educating adjacent teams on our recommender system behavior and self-serve insights generation

​

​

Qualifications:

​

• 5+ years of industry experience owning reporting and analytics required to operate a machine-learning system
• Solid foundations in statistics and online controlled experiments (a/b testing), including advanced measurement techniques such as Causal Inference or model-based variance reduction (e.g. ANCOVA, CUPED)
• High comfort level with SQL, reporting tools such as Looker/Google Sheets, and some programming skill (e.g. in Python) to be able to reason about logic in code
• Intuitive understanding of machine learning models and systems
• You enjoy helping others find pragmatic solutions to the daily challenges they face and have the ability to abstract from these challenges and identify process, training, and technical improvements we can make
• Ability to collaborate and drive projects that involve multiple teams
• A desire to always be learning and contributing to a collaborative environment

​

​

The base pay range for this position is $200,000 - $230,000 USD/ year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As a Senior Full Stack Engineer on the Platform team, you will be responsible for developing and maintaining the foundation of our core platform, which powers our company's products and services. You will work closely with product managers, product designers and other engineers to deliver high-quality and scalable software solutions.

​

Responsibilities

​

• Work with other Engineers to design and implement secure, scalable, highly available services using our core web technologies - Rails, Javascript, NodeJS, PostgreSQL
• Collaborate with product and design partners to create reliable solutions
• Conduct code reviews and provide helpful feedback to teammates
• Improve our existing services and troubleshoot customer issues
• Have an interest in learning new tools, languages, workflows, and philosophies to grow

​

Requirements

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• Experience working with Ember, React (or other modern Javascript frameworks)
• Experience working with Rails (or similar web application frameworks)
• Experience working with Git
• Unit and Integration testing experience
• Excellent problem-solving and communication skills, and ability to work collaboratively with cross-functional teams including product managers, designers, and software engineers

​

The base pay range for this position is $175,000-$190,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

The Client Experience Manager (CXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a CXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.

​

Responsibilities:

​

• You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
• Act as the internal point of contact for updates on account health and escalating churn risks as needed
• Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
• Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
• Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
• Instill testing best practices to prove ROI value of Movable Ink
• Maintain a best in class retention rate and realize growth within your covered book of business
• Train and/or mentor other team members, as needed

​

Qualifications:

​

• 2+ years of Account Management, Client Services or Digital Marketing Experience
• Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
• Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
• Familiarity with HTML and CSS
• Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
• Experience presenting and influencing client audiences

​

The base pay range for this position is $70,000-$85,000/year, which can include additional bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

The Client Experience Manager (CXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a CXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.

​

Responsibilities:

​

• You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
• Act as the internal point of contact for updates on account health and escalating churn risks as needed
• Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
• Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
• Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
• Instill testing best practices to prove ROI value of Movable Ink
• Maintain a best in class retention rate and realize growth within your covered book of business
• Train and/or mentor other team members, as needed

​

Qualifications:

​

• 2+ years of Account Management, Client Services or Digital Marketing Experience
• Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
• Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
• Familiarity with HTML and CSS
• Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
• Experience presenting and influencing client audiences

​

The base pay range for this position is $70,000-$85,000/year, which can include additional bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

The Client Experience Manager (CXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a CXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.

​

Responsibilities:

​

• You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
• Act as the internal point of contact for updates on account health and escalating churn risks as needed
• Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
• Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
• Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
• Instill testing best practices to prove ROI value of Movable Ink
• Maintain a best in class retention rate and realize growth within your covered book of business
• Train and/or mentor other team members, as needed

​

Qualifications:

​

• 2+ years of Account Management, Client Services or Digital Marketing Experience
• Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
• Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
• Familiarity with HTML and CSS
• Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
• Experience presenting and influencing client audiences

​

The base pay range for this position is $70,000-$85,000/year, which can include additional bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

About the Role:

​

We are seeking a highly skilled and experienced Director of Data Center Engineering to lead our engineering team. This individual will be responsible for overseeing the design, construction, and maintenance of our data center facilities, ensuring optimal performance, efficiency, and scalability.

​

Travel required to various data center sites. 

​

Key Responsibilities:

​

• Lead and manage data center engineering initiatives, providing strategic direction and technical guidance.
• Oversee the design, construction, and commissioning of new data center facilities.
• Develop and implement engineering standards, processes, and best practices.
• Collaborate with cross-functional teams including IT, operations, and project management to ensure seamless integration and operation of data center infrastructure.
• Ensure compliance with industry standards, regulations, and safety protocols.
• Drive continuous improvement initiatives to enhance data center performance, reliability, and efficiency.
• Manage budgets, schedules, and resources for engineering projects.
• Monitor and analyze data center performance metrics to identify areas for improvement and implement corrective actions.
• Foster a culture of innovation, collaboration, and excellence within the engineering team.

​

Qualifications:

​

• Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related field. Advanced degree preferred.
• 10+ years of experience in data center engineering, with at least 5 years in a leadership role.
• Proven track record of successfully managing data center design, construction, and operations.
• Strong knowledge of data center infrastructure systems including power, cooling, and network connectivity.
• Experience with large-scale, high-density data centers and cloud infrastructure.
• Excellent leadership, communication, and project management skills.
• Ability to work effectively in a fast-paced, dynamic environment.
• Strong problem-solving and analytical skills.
• Professional certifications (e.g., Uptime Institute, BICSI, or similar) are a plus.

​

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $190,000-$235,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

​

As a Lead Backend Engineer, specializing in integrations, you will help design, develop, and maintain seamless and secure connections between our product and third-party marketing technology platforms, driven by a client-centric mindset and a commitment to technical excellence. You will be empowered to be a technological bridge builder, connecting our innovative product with the vast and evolving world of marketing technology, all while making a tangible impact on our clients' success and satisfaction. You can expect a dynamic career with opportunities for technical growth, innovation, and direct impact on product success. You will collaborate with diverse teams, engage with clients, and contribute to an innovative work culture.

​

​

Responsibilities:

​

• Work with other team leads to create, implement, and maintain integration solutions that facilitate seamless connections between our product and third-party marketing technology platforms
• Develop and consistently maintain top-tier, robust, and secure code for all integration projects
• Enhance our product's interoperability by assessing and integrating new third-party solutions
• Help address integration-related issues, ensuring minimal disruption to our clients' operational continuity

​

​

Qualifications:

​

• 7+  years of professional experience in software development
• High level of proficiency with Python, an understanding of API design, integration platforms (e.g., REST, SOAP, gRPC), authentication mechanisms, and familiarity with other programming languages and security protocols
• Exceptional problem-solving skills, including the ability to efficiently identify, analyze, and resolve complex integration issues, and communicate to others on the team how to contribute to the solutions for these issues.
• Strong communication skills, enabling collaboration with cross-functional teams and clients, translating technical concepts into easily understandable language, and getting the team aligned on technical proposals
• Meticulous attention to detail when designing and implementing integration solutions, including the use of comprehensive testing and validation to ensure data accuracy and reliability
• Demonstrate empathy toward client needs, with a commitment to truly understanding their challenges and goals, ensuring that integration solutions align with their requirements
• Ability to lead a team in adhering to software development best practices, encompassing coding standards, version control, and documentation
• A willingness and eagerness to continuously learn, adapt to evolving technologies, and strive for personal and professional improvement
• Demonstrated ability to design and implement distributed software solutions

As a Senior Deep Learning Engineer, you will play an instrumental role in advancing our core machine learning solution and infrastructure. The pace of research and product releases in this field means that there is always something new and exciting to work on, which keeps the role engaging and challenging. By combining digital marketing and AI, you have the potential to make a significant impact on the way businesses interact with their customers. 

​

​

Responsibilities

​

• You will work end-to-end from data analysis to building scalable models and deploying them to production as commercial products that meet the needs of our clients
• Your work will fall into one of these areas: algorithmic email send decisioning; content decisioning (recommender systems); asset generation (NLP & generative AI)
• See through feature release to measurement of tangible business value in a six-weekly release cycle
• Collaborate with data engineers and platform engineers on advancing our ML platform to continuously improve Movable Ink’s ML development experience.

​

​

Requirements

​

• 6+ years of machine learning experience; 4+ years deep learning experience
• Advanced degree or equivalent experience in Computer Science, Mathematics, Engineering, or related technical field
• Experience building and training models using common deep learning frameworks (we use PyTorch), as well as other typical scientific and ML libraries in Python (sklearn, XGBoost, etc.)
• Solid understanding of machine learning theory and fundamentals
• Solid software engineering skills (design, unit testing, git, code review, CI/CD)
• Experience with large-scale data processing frameworks (SQL, PySpark)
• Experience with cloud computing platforms (GCP)
• Able to collaborate with product managers and other engineering teams
• A desire to always be learning and contributing to a collaborative environment

​

​

The base pay range for this position is $180,000-$220,000 USD/ year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

CoreWeave is a specialized cloud provider, delivering a massive scale of GPU compute resources on top of the industry's fastest and most flexible infrastructure. CoreWeave builds cloud solutions for compute intensive use cases — VFX and rendering, machine learning and AI, batch processing, and Pixel Streaming — that are up to 35 times faster and 80% less expensive than the large, generalized public clouds. Learn more at www.coreweave.com.

​

About the role:

​

We are seeking a high-performing, self-sufficient FP&A Manager to join our strategic finance team. The FP&A Manager will support the Head of FP&A, CFO, CPO, and CSO of revenue to prepare, analyze, and report financial and operational information to increase financial transparency, drive performance, and promote proactive business planning. This person will work cross-functionally with a variety of stakeholders at all levels of Coreweave and have frequent opportunities to interact with and support key executive level decision makers. Optimally, this person will have previous experience with digital infrastructure, cloud infrastructure, data centers or similar verticals.

​

Responsibilities:

​

• Lead the server and networking infrastructure finance function
• Manage the published costing for all hardware infrastructure
• Partner with supply chain and infrastructure teams to drive efficiencies on server and networking infrastructure costs
• Drive financial planning and forecasting, including the maintenance, updating, and refining of existing financial forecast models, budget models, and databases
• Independently build, rigorously maintain, and report forecasts and analyses on a project-by-project basis
• Own infrastructure reporting and forecasts, including complex multiregional capital expenditure models and unit economics analysis across a large fleet of computing assets
• Coordinate closely with Engineering and Operations teams to track, report, and forecast infrastructure-related KPIs
• Generate monthly, quarterly, and annual reports on financial results, budget variance analysis, scenario analysis, stress tests, and KPI results, communicating the analyses to key stakeholders like executive leadership, board members, and other CoreWeave departments
• Collaborate with CFO and CSO to assist with highly impactful, complex, and visible projects, including large scale capital markets and fundraising initiatives
• Support Accounting team on improvement of accounting and reporting processes

​

Requirements:

​

• A bachelor’s degree in finance, accounting, applied mathematics, economics, or other business major is required, or an equivalent combination of education and experience.  Advanced degree (i.e. MBA, MS) is preferred.
• 7-10+ year(s) of experience in a general finance, FP&A, corporate development, investment banking, private equity, or similar roles
• Previous experience in Cloud or Data Center Infrastructure (data centers, cloud, etc.) is required
• Excellent financial modeling and analytical skills, with a demonstrated track record of executing complicated financial analyses
• Excellent verbal and written communication skills, with a preference for candidates that have demonstrably interacted with management or other executive-level stakeholders
• Strong understanding of financial principles, including GAAP, financial modeling, and budgeting.
• High level of self-sufficiency with proven success at self-teaching and a high intellectual motor
• Strong analytical, quantitative, and problem-solving skills
• Exceptional attention to detail, organizational skills, and ability to manage multiple competing priorities simultaneously
• Advanced proficiency with Microsoft Office Suite, particularly Excel and PowerPoint
• Experience with NetSuite, Mosaic.tech, Salesforce, SQL or Power BI experience a plus

​

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $150,000-$180,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

​

Hi, I'm Will, Head of Analytics at Customer.io. I'm looking for a new senior data analyst/analytics engineer to join our team supporting our Product organization with a particular focus on supporting our Product-Lead-Growth (PLG) initiatives and other Product team-driven priorities!

​

As a member of our Analytics team, we'll work together to curate our data, uncover insights, and create dashboards. By helping stakeholders across our team understand how each element of the business is operating, you'll help us move smarter and faster.

​

You'll be a consultant and trusted advisor to folks across our functional teams, but particularly focused on supporting our Engineering, Product, and Design (EPD) org as they work to improve our product and our customers’ experience. While data helps inform many decisions at Customer.io, it’s one factor alongside other things like customer research, our experience, and intuition. You won’t find us running experiments to figure out which of 50 shades of blue is the best one for a button color! You'll be helping us make decisions that matter.

​

A bit about how we work...

​

We get data into our Snowflake warehouse though a mix of scalable SaaS ETL tools (Stitch, Customer.io’s Data Pipelines) and engineering-managed data pipelines for data originating from our production systems. We curate that raw data into an analytics layer using dbt and then build charts and dashboards on top of that layer in Sigma or build Mixpanel dashboards based on product usage events. Sometimes we'll take that data into Sheets to build a forecast or pipe it into a specialized tool for more exploration. We're always interested in exploring new ways to unearth insights.

​

As our new Senior Product Data Analyst, you will...

​

• Own our Product Analytics data catalogue and work with various EPD squads to ensure we’re tracking the right things in the right way to generate valuable insights.
• Review our PLG customer journey, the data we have available, inclusive of quality, and make a plan to improve data quality and comprehensiveness to deliver a clean PLG channel dashboard and funnel.
• Study our existing product analytics and usage data to align the team around specific “aha” moments that drive desired outcomes and metric definitions for those outcomes. You would then use these findings and metrics to, for example, work with our Growth squad to devise a series of experiments to decrease time to aha for newly onboarding self-serve customers.
• Work with our Growth squad to create a framework for managing experiments within the PLG funnel and provide recommendations around the team’s experimentation calendar and specific experiments.
• Work with various EPD squads to understand the impacts of changes to the product experience on outcomes like retention and customer experience or input metrics that drive those outcomes.
• Solve other data problems for the company as-needed.

​

You are...

​

• An independent problem-solver, but aren’t afraid to ask for help or collaboration when you need to.
• Curious, inquisitive, and constantly seeking to understand how things work.
• Capable of digging through the weeds to find a nugget of insight, but willing to step back before you've lost a week to a fruitless search.
• Empathetic and able to put yourself into the shoes of your stakeholders to better understand what they care about and help them answer the questions they may not yet know they need to ask.
• You know how to build and maintain clean, intuitive datasets that will enable you to answer new questions quickly and accurately.
• A strong communicator - particularly in written form since clear writing will be important to sharing your insights with others across our distributed team.
• Based in UTC -4 to -7 (North or South America) to maximize working hours overlap.

​

What we're looking for

​

• 6+ years of data analysis experience, leveraging descriptive and predictive data techniques
• 4+ years of experience focused on feature and usage metrics, A/B testing, conversion and retention, segmentation, and developing user archetypes and their usage patterns
• 2+ years of experience supporting product teams
• 2+ years of experience uncovering data insights to form hypothesis, designing product experiments, evaluating results and making recommendations
• Multiple years of experience working with Product Analytics tools like Mixpanel and Amplitude and a point of view on what belongs there vs a general purpose BI tool.
• An exceptional story-teller who can communicate complex analyses in digestible ways to a non-technical audience.
• Someone who will help business leaders and EPD squads see around corners and drive impactful change to the business.
• Fluency in SQL to query and dbt to transform data.

​

Ideally, but not required...

​

• You’ve used tools in our stack like: dbt, Mixpanel, Snowflake, Sigma, Stitch Data, Customer.io Data Pipelines or Paradime.
• You’ve worked with data from CRM tools like Salesforce or Salesloft.
• You’ve worked with data from payment applications like Stripe or Ordway.

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,400 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $140,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.

​

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

​

Here's what you can expect from our hiring process:

​

1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. 45-minute video call with two potential peers
4. Take-Home Assignment & Review Call with the team
5. 45-minute video call with two potential stakeholders

​

​

CoreWeave is looking for a curious and creative Security Engineer to join our Infrastructure Security team.  The InfraSec team is responsible for the security posture and security tooling around our core Kubernetes infrastructure and provides security-focused solutions to the larger engineering organization. As a Senior Security Engineer, you will be responsible for  overseeing and ensuring the efficiency of our Kubernetes deployments.  In this role, you’ll be part of a team developing new approaches to securing Kubernetes at a never-before-seen scale and complexity.

​

Responsibilities:

​

• Maintain security tooling including just-in-time access systems and zero-trust infrastructure
• Develop reference security frameworks to support standardized approaches to security challenges
• Work cross-functionally to maintain and evolve authorization frameworks to support evolving business needs
• Build and maintain core security tooling documentation for internal self-service use and reference
• Participate in engineering design discussions from a security perspective
• Participate in a rotating on call rotation

​

Qualifications & Experience:

​

• 3+ years working with Kubernetes and, more specifically, securing it
• 5+ years working with Linux
• Proficient in Go and/or Python (you can write software in one of these languages)
• Demonstrated experience working with and developing containerized applications
• Demonstrated experience contributing to technical and procedural documentation and policies
• Experience with CI/CD tools and approaches
• Experience with Infrastructure-as-Code software and tooling

​

Nice to Have:

​

• Experience with remote-access products such as Teleport
• Understanding of SSO protocols, specifically OIDC and SAML
• Experience leveraging PKI and mTLS

​

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $165,000 - $210,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

​

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. 

​

Bitwarden seeks a Sales Leader to scale our rapidly growing Mid-Market team. This role will primarily have you focus on managing a team of Account Executives who employ the following sales motions:

​

•   Direct sales, including bottoms-up product-led selling and top-down sales

​

•   Expansion sales

​

•   Channel sales involving resellers, distributors and managed service providers

​

The Bitwarden go-to-market strategy combines fully automated self-service with sales-assisted facilitation and deal closing. The Sales Leader will commit themselves to building and managing a world-class group of sellers. We seek a candidate that is committed to working on deals with Account Executives, with a dedication to coaching and training and adherence to our sales playbook. We also seek an individual who will translate insights from across deals to steer playbook improvements, change management, and product enhancements.

​

The ideal candidate will be a strong leader and developer of sales talent – someone who has consistently overachieved in high-growth environments and has actively contributed to building high-performance selling organizations as Bitwarden solidifies its market leadership. This role will report to our Chief Sales Officer. 

​

ABOUT YOU

​

• World-class leadership and people management skills - proven ability to motivate and inspire others to over perform
• Excellent communication and presentation skills - must have the energy and charisma to influence people and the gravitas to build strong, trusted relationships
• Ability to motivate from afar, including asynchronous communications with team members around the world
• Strategic and commercial thinker with the ability to grasp new concepts rapidly and think creatively - ability to analyze and resolve problems in a timely manner
• The intellectual capacity to contribute to the overall leadership and direction of the business
• Hands-on and level-headed with a proven ability to perform under pressure and deliver results in a fast-paced, entrepreneurial, high-growth environment

​

RESPONSIBILITIES

​

• Drive Revenue Success: Own and exceed monthly sales targets
• Steer Deal Planning with AEs: Develop and execute toward increasing close rates
• Create Trust-Based Relationships: Partner with customers for the long term
• Distill Customer Needs and Value: Understand buyer needs and objectives
• Manage the Front-Line Voice of Bitwarden: Effectively communicate the value proposition through proposals and presentations
• Read the Market: Understand category-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts
• Build and Manage the A-Team: Hire and manage a growing team of sales executives, coach them via joint selling and regular pipeline reviews, and instill a culture of accountability and proactivity
• Create Revenue Predictability: Produce weekly forecasts based on pipeline trends and deal assessments
• Partner with Marketing: Contribute to top-of-funnel outreach efforts, target acquisition, and nurture campaigns

​

WHAT YOU BRING TO BITWARDEN

​

• 5-7+ years experience managing mid-market sellers in a fast paced, high growth SaaS environment
• Proven and substantial sales achievements
• A passion for coaching and developing
• Excellent interpersonal, leadership, organizational, and communication skills
• Inside sales experience
• Understanding of security and password management technologies
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

​

• Meeting with our Recruiting Manager
• Interview with our CSO
• Interview/s with Sales team members
• Reference calls
• Interview with our CEO

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. 

​

Bitwarden seeks a Sales Leader to scale our rapidly growing Mid-Market team. This role will primarily have you focus on managing a team of Account Executives who employ the following sales motions:

​

-   Direct sales, including bottoms-up product-led selling and top-down sales

​

-   Expansion sales

​

-   Channel sales involving resellers, distributors and managed service providers

​

The Bitwarden go-to-market strategy combines fully automated self-service with sales-assisted facilitation and deal closing. The Sales Leader will commit themselves to building and managing a world-class group of sellers. We seek a candidate that is committed to working on deals with Account Executives, with a dedication to coaching and training and adherence to our sales playbook. We also seek an individual who will translate insights from across deals to steer playbook improvements, change management, and product enhancements.

​

The ideal candidate will be a strong leader and developer of sales talent – someone who has consistently overachieved in high-growth environments and has actively contributed to building high-performance selling organizations as Bitwarden solidifies its market leadership. This role will report to our Chief Sales Officer. 

​

ABOUT YOU

​

• World-class leadership and people management skills - proven ability to motivate and inspire others to over perform
• Excellent communication and presentation skills - must have the energy and charisma to influence people and the gravitas to build strong, trusted relationships
• Ability to motivate from afar, including asynchronous communications with team members around the world
• Strategic and commercial thinker with the ability to grasp new concepts rapidly and think creatively - ability to analyze and resolve problems in a timely manner
• The intellectual capacity to contribute to the overall leadership and direction of the business
• Hands-on and level-headed with a proven ability to perform under pressure and deliver results in a fast-paced, entrepreneurial, high-growth environment

​

RESPONSIBILITIES

​

• Drive Revenue Success: Own and exceed monthly sales targets
• Steer Deal Planning with AEs: Develop and execute toward increasing close rates
• Create Trust-Based Relationships: Partner with customers for the long term
• Distill Customer Needs and Value: Understand buyer needs and objectives
• Manage the Front-Line Voice of Bitwarden: Effectively communicate the value proposition through proposals and presentations
• Read the Market: Understand category-specific landscapes and trends, reporting on the forces that shift tactical budgets and strategic direction of accounts
• Build and Manage the A-Team: Hire and manage a growing team of sales executives, coach them via joint selling and regular pipeline reviews, and instill a culture of accountability and proactivity
• Create Revenue Predictability: Produce weekly forecasts based on pipeline trends and deal assessments
• Partner with Marketing: Contribute to top-of-funnel outreach efforts, target acquisition, and nurture campaigns

​

WHAT YOU BRING TO BITWARDEN

​

• 5-7+ years experience managing mid-market sellers in a fast paced, high growth SaaS environment
• Proven and substantial sales achievements
• A passion for coaching and developing
• Excellent interpersonal, leadership, organizational, and communication skills
• Inside sales experience
• Understanding of security and password management technologies
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

​

• Meeting with our Recruiting Manager
• Interview with our CSO
• Interview/s with Sales team members
• Reference calls
• Interview with our CEO

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

In the United States, the starting base compensation range for this role is $80,000 - $135,000, plus uncapped variable compensation. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

CoreWeave is looking for a motivated and talented Sales Development Representative to join our growing team. At CoreWeave we are building the next generation public cloud for accelerated workloads. Your primary responsibility is to help turn leads into qualified opportunities by partnering with marketing and sales to create and execute on outbound lead generation campaigns, specifically in the Machine Learning and AI sector. This position requires outbound messaging, qualification, consultative selling skills, and tight collaboration with the Account Executives to generate new opportunities. This is not a silo position. This position is ideal for a collaborative and energetic individual looking for an environment that fosters career growth and upward mobility in their career that can contribute to the sales and marketing teams in a fast paced environment.

​

Responsibilities

​

• Develop opportunities for the sales team from prospecting into high-target accounts and following up with marketing generated leads
• Interact with prospects via email/LinkedIn/Phone calls with a high attention to customization and detail
• Consistently achieve qualified meeting quota to help meet quarterly and annual revenue goals
• Track all relevant qualification and lead management activity using Salesforce.com
• Quickly learn the CoreWeave product(s), effectively communicate our value proposition, and be able to react to objections and competitive questions
• Research accounts, generate interest, and develop accounts to stimulate opportunities
• Develop a deep understanding of our target markets, and stay up to date on industry news

​

Requirements

​

• Strong understanding of SDR and lead development best practices and procedures
• Proven ability to perform successfully in a fast paced and flexible environment

​

Preferred

​

• Thrives in a competitive environment
• Tech startup experience
• Salesloft / Outreach experience
• Experience in business development and/or sales roles
• Experience using Salesforce.com or comparable CRM

​

The base pay for this position is $60,000 per year with an additional $20,000 bonus; paid quarterly.

​

Hi, I’m Paul, VP Engineering at Customer.io. I’m looking for a Director of Engineering to join our team.

​

At Customer.io, we are on a mission to transform customer communication, ensuring that each interaction is not just timely and personalized but truly impactful. Our comprehensive suite of products includes Journeys, a marketing automation platform, Data Pipelines, a pioneering Customer Data Platform (CDP), and Parcel, an innovative email coding platform designed to streamline email development. By empowering marketers with the tools they need to deliver real-time, accurate data to every customer touchpoint, we enable our customers to Say More, More Powerfully, and forge deeper connections with their audience.

​

As a Director of Engineering at Customer.io, you will...

​

• Lead and manage a team of engineering managers and engineers to ensure the successful delivery of projects across the engineering organization, providing guidance and support throughout the process.
• Foster a culture of accountability, inclusivity, collaboration, and empathy across multiple engineering teams promoting a positive and productive work environment.
• Oversee the scalability, architectural integrity, flexibility, and security of solutions developed by multiple engineering teams, ensuring alignment with customer needs and company objectives.
• Collaborate with company stakeholders to align engineering efforts with overall business objectives and customer needs, ensuring that projects contribute to the company's strategic goals.
• Manage department budgets effectively, allocating resources efficiently to support engineering initiatives while maintaining financial sustainability.
• Design and implement engineering strategies to drive innovation, scalability, and technical excellence across the organization, keeping abreast of industry best practices.
• Ensure safety standards and best practices are upheld in all engineering processes and projects, prioritizing the well-being of team members and stakeholders.

​

We're looking for someone with…

​

• Demonstrated experience leading multiple engineering teams within a product- or engineering-led environment, preferably at an early-to-mid-stage SaaS company.
• A deep understanding of SaaS software architecture, languages, technologies, and cloud infrastructure.
• A proven track record of building and nurturing high-performing teams, with a focus on individual growth and development.
• Strong communication skills, both verbal and written, with the ability to convey complex technical concepts concisely and accurately.
• A high degree of conscientiousness. You are willing to do a thorough job regardless of the task. You keep your commitments.
• A passion for continuous learning and experimentation, with a willingness to explore new technologies and provide mentorship to engineers.
• Ability to thrive in a dynamic, customer-centric environment, where adaptability and resilience are essential qualities.

​

For this position, we’re seeking candidates located within North/South American time zones to facilitate collaboration with remote team members.

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,400 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $220,000-$240,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! ****We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.

​

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

​

Here's what you can expect from our hiring process:

​

1. 30 minute video call with Recruiter
2. 60 minute Career Accomplishment Interview with Hiring Manager
3. 60 minute Architecture Interview
4. Take Home Writing Exercise + 60 minute Review call
5. 60 minute Bar Raiser Interview

Company Overview

====================

​

Deepgram is a foundational AI company on a mission to transform human-machine interaction using natural language. We give any developer access to the fastest, most powerful voice AI platform including access to models for speech-to-text, text-to-speech, and spoken language understanding with just an API call. From transcription to sentiment analysis to voice synthesis, Deepgram is the preferred partner for builders of voice AI applications.

​

The Opportunity

​

Despite the proliferation of text-based communication, voice remains the preferred medium for humans to interact with machines.  Delivering real-world voice AI solutions to our customers' most challenging problems ultimately drives our mission. At Deepgram, you will have the unique opportunity to innovate, experiment, and build -- significantly shaping our products and AI capabilities. We value tenacious problem-solving and the ability to iterate, learn and adapt.  Domain-specific expertise in speech or language AI is not required.   As such, you're encouraged to deepen your skills on-the-job, broadening your knowledge and expertise through constant iteration and invention.   Our start-up environment offers a stunning growth trajectory due to a level of ownership and an on-ground connection with end-customers that larger research labs simply cannot provide. Embark on a journey to redefine voice technology with us at Deepgram.

​

The Role

​

Deepgram is currently looking for strong Research Scientists who have demonstrated experience in solving hard problems using deep learning.  At Deepgram, you will apply your skills to uncover breakthroughs that define the future of voice-enabled applications and experiences.  Your work will revolve around harnessing vast audio and text datasets to train foundation models that go beyond transcribing speech and comprehending text -- the models you’ll be building will unlock nuanced meanings in complex conversation, adapt robustly to diverse speech patterns, and generate empathic responses with human-like, contextualized speech.  You will collaborate with product & engineering to help deploy these models in the most scalable voice API on the planet.  We look forward to you bringing your whole self to work, sharing learnings from your latest experiments, and collaborating with us to advance the state of AI and voice technology.

​

What You’ll Do

​

• Design and carry out experimental programs to build new speech and language AI foundation models across modalities and tasks, that solve critical problems for our customers.
• Drive large-scale training jobs successfully on massive distributed computing infrastructure.
• Optimize model architectures to make them as fast and memory-efficient as possible; deploy new models into production for use at massive scale.
• Document and present results and complex technical concepts clearly for internal and external audiences
• Stay up to date with the latest advances in deep learning with a particular eye towards their implications and applications within our products.

​

You’ll Love This Role If You

​

• Are passionate about AI and interested in leveraging data to solve hard problems
• Enjoy building from the ground up and love to create new systems from scratch
• Are data-driven and prefer to solve problems using iterative experimentation

​

It’s Important To Us That You Have

​

• PhD in Physics, Electrical Engineering, Computer Science or another related field
• Prior experience in designing and conducting experimental programs aimed at understanding complex phenomena, with the ability to rapidly iterate and change course as needed.
• Proven experience building models from a blank page and owning the entire deep learning stack including data curation, characterization and cleaning, architecture design and model building, distributed large-scale training, and model optimization for inference.
• Strong communication skills and the ability to translate complex concepts in simple terms, depending on the target audience
• Strong software engineering skills with particular emphasis on developing clean, modular code in Python and working with Pytorch.

​

It Would Be Great if You Had

​

• Prior industry experience in building deep learning models to solve complex problems, with a solid understanding toward the applications and implications of different neural network types, architectures, and loss mechanisms.
• Deep understanding and experience working with state-of-the-art network architectures including transformers.
• Understanding of different parallelism paradigms for efficient distributed training.

​

Backed by prominent investors including Y Combinator, Madrona, Tiger Global, Wing VC and NVIDIA, Deepgram has raised over $85 million in total funding after closing our Series B funding round last year. If you're looking to work on cutting-edge technology and make a significant impact in the AI industry, we'd love to hear from you!

​

Deepgram is an equal opportunity employer. We want all voices and perspectives represented in our workforce. We are a curious bunch focused on collaboration and doing the right thing. We put our customers first, grow together and move quickly. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, gender identity or expression, age, marital status, veteran status, disability status, pregnancy, parental status, genetic information, political affiliation, or any other status protected by the laws or regulations in the locations where we operate.

​

We are happy to provide accommodations for applicants who need them.

​

As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.

​

Responsibilities:

​

• Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines.
• Possess an understanding of client's business, program goals and objectives; implement quick and sophisticated use cases to ensure Movable Ink’s software drives measurable and scalable value
• Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship.
• Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
• Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
• Configure and thoroughly QA campaigns ahead of launches
• Partner closely with Sales and Implementation Architects throughout the Implementation period to convert clients to paid programs.

​

Qualifications:

​

• 3+ years of account, project, or implementation management experience required
• Experience with email service providers or email marketing company
• Ability to multitask, prioritize, and manage time efficiently
• Good communication skills and the ability to synthesize complex topics for multiple audiences
• Familiarity with the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
• Strong troubleshooting and problem-solving skills
• High level understanding of Email Marketing strategies
• Attention to detail and a strong commitment to quality
• Strong technical affinity, ability to quickly learn and use new technologies

​

The base pay range for this position is $90,000-$105,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.

​

Responsibilities:

​

• Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines.
• Possess an understanding of client's business, program goals and objectives; implement quick and sophisticated use cases to ensure Movable Ink’s software drives measurable and scalable value
• Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship.
• Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
• Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
• Configure and thoroughly QA campaigns ahead of launches
• Partner closely with Sales and Implementation Architects throughout the Implementation period to convert clients to paid programs.

​

Qualifications:

​

• 3+ years of account, project, or implementation management experience required
• Experience with email service providers or email marketing company
• Ability to multitask, prioritize, and manage time efficiently
• Good communication skills and the ability to synthesize complex topics for multiple audiences
• Familiarity with the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
• Strong troubleshooting and problem-solving skills
• High level understanding of Email Marketing strategies
• Attention to detail and a strong commitment to quality
• Strong technical affinity, ability to quickly learn and use new technologies

​

The base pay range for this position is $90,000-$105,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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As a Senior Implementation Architect, you will work with some of the world’s best-known brands, enabling them to deliver an AI-powered, highly personalized email program. You will act as a universal translator, investigator, and product evangelist focused on launching new clients efficiently and setting them up for long-term success. Using your technical expertise, you will partner with our clients and internal teams to scope and design solutions to meet clients’ objectives, develop project plans to deliver those solutions, and manage them through to completion. Naturally curious and determined, you’ll hunt down and resolve technical issues within the client environment, considering the impact on future integrations and the overall technical landscape.

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Responsibilities:

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• Client Onboarding: Lead the technical setup and onboarding process for new clients, ensuring their existing marketing strategies transition smoothly to our AI/ML-based platform
• Solution Design: Collaborate with clients and internal teams to scope, design and implement novel custom technical solutions that meet client goals
• Issue Resolution: Troubleshoot and resolve integration issues, providing actionable solutions and anticipating future challenges
• Training & Workshops: Conduct virtual and in-person engaging training sessions and workshops to empower clients and internal teams with knowledge about our platform
• Collaboration: Work closely with Sales, Implementation Managers, and other teams to ensure a cohesive and successful client onboarding experience
• Product Expertise: Develop an in-depth understanding of Movable Ink’s platforms, staying updated on new features and functionalities, and influencing/advising product features and roadmap

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Qualifications:

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• 3+ years in a senior implementationor solution architect role, preferably within the marketing technology sector
• 3+ years of consulting experience, influencing marketing strategy with advanced technical solutions across interconnected systems
• Technical proficiency, ability to read and write HTML, CSS, and JavaScript; familiarity with Python
• 2+ years experience with cloud-based large data warehousing solutions, data lakes, and ETL processes
• Extensive experience with multiple enterprise email service providers (e.g., Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
• Ability to identify opportunities to further integrate with clients' existing APIs, web services, and tech stacks
• Proven track record of managing complex client onboarding projects
• Excellent problem-solving and troubleshooting skills
• High-level understanding of digital marketing strategies/objectives for Movable Ink supported channels (currently Email, Mobile) and the expected outcomes of personalization strategies
• Ability to explain technical concepts in simple terms to various stakeholders
• Strong communication and project management skills
• Strong understanding of AI and machine learning applications in email marketing
• Public speaking experience and thought leadership in applied AI
• Detail-oriented and highly organized

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The base pay range for this position is $130,000-$140,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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About the Role

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We are seeking a talented and experienced Senior Software Engineer to join our Network Datapath Team.  As a Senior Software Engineer, you will play a critical role in designing, developing, and maintaining the networking software/hardware that underpins our GPU cloud services. You will collaborate closely with cross-functional teams to optimize network performance, enhance security, and ensure the overall scalability and reliability of our cloud platform.

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Key Responsibilities:

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• Design, develop, and maintain the network datapath infrastructure for our GPU cloud services, including host networking, smart NICs, and overlay/underlay networks.
• Collaborate with cross-functional teams, including DevOps, System Administrators, and Software Engineers, to ensure seamless integration of network datapath solutions.
• Optimize host network performance, latency, and throughput to meet the demanding requirements of GPU-based workloads.
• Implement and maintain network security protocols and best practices to protect customer data and infrastructure.
• Participate in an on-call rotation, troubleshoot and resolve network-related issues, and provide timely support to the operations team.
• Stay up-to-date with the latest networking technologies, industry trends, and best practices to continually improve our networking infrastructure.
• Participate in code reviews, design discussions, and architecture decisions to ensure high-quality software development practices.

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Qualifications:

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• Bachelor's or Master's degree in Computer Science, Computer Engineering, or a related field.
• Proven experience (5+ years) as a Software Engineer, with a focus on networking and cloud infrastructure.
• Expertise in network protocols, routing, and security (TCP/IP, BGP, kernel networking, etc.).
• Proficiency in programming languages such as Golang, Python, or C++ for automation and scripting.
• Experience with software-defined networking (SDN) and network virtualization technologies.
• Experience building and deploying k8s networking and infrastructure.
• Experience with k8s operators and controllers is a plus.
• Excellent problem-solving skills and a proactive attitude towards troubleshooting and issue resolution.
• Strong communication skills and the ability to collaborate effectively with cross-functional teams.
• A passion for staying updated on emerging technologies and a commitment to continuous learning.

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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $175,000-$210,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

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