Tech Ladies PRO Job Board

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We're seeking a motivated IT Support Specialist to join our passionate group of internal operations professionals. This is a new entry-level Information Technology position where you will provide essential day-to-day technical support to our employees. You will work under the guidance of senior leadership and other stakeholders. This role is crucial in optimizing our internal IT operations to enhance employee experience and efficiency. The ideal candidate will possess fundamental knowledge of the SaaS industry and demonstrate expertise in utilizing leading technologies and methodologies to drive employee satisfaction.

​

Your day-to-day will involve

​

• Responding to employee inquiries and troubleshooting technical issues with hardware, software, and occasionally home-based network connectivity.
• Documenting and escalating complex issues to the IT Manager.
• Conducting basic IT security procedures (e.g., password/2FA resets).
• Assisting with employee on/offboarding tasks.
• Updating the internal security bulletin database with risk mitigation plans.
• Maintaining and updating IT documentation.
• Assisting with IT projects under the guidance of the IT Manager.
• Performing testing procedures for new software releases and providing deployment support.
• Processing employee MacBook upgrades and retrievals.

​

Experience

​

• 1-2 years of experience in the Information Technology domain required.
• Experience supporting a remote-first workforce is required.
• Proficiency with MacOS is required (Ability to interpret macOS log files is a plus).
• Industry-specific certifications (e.g., Apple Deployment and Management (ADM) or Apple Certified macOS,
• Security+, or equivalent) are a plus.

​

Skills and abilities

​

• Understanding of Google Workspace management.
• All-around understanding of MDM and EDR solutions (e.g., Kandji & Malwarebytes).
• Experience in a dynamic, fast-growing environment.
• While not required, knowledge of scripting or programming languages (e.g., Python, Bash, or Shell) is a plus.

​

Qualities We Admire

​

• Outstanding communication, documentation, and interpersonal skills.
• A team-oriented perspective with the ability to work effectively, with the highest regard for responsibility to the company, its customers, and its employees.
• Outstanding organizational skills with thorough documentation techniques.

​

Working Conditions

​

• This is a contracted, full-time, remote position.
• Flexibility in work hours may be necessary to accommodate global team members and ensure timely completion of tasks.

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today, over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

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Hi, I'm James Walsh, Director of Solutions at Customer.io!

​

We're looking for someone to join our team who is passionate about problem-solving and enjoys talking to prospective customers. This role will be a fundamental part of our solutions team. You will be responsible for bridging the technical gap between qualified prospects' needs and our business.

​

As a Solutions Architect, you will be solely focused on supporting our sales team in closing premium deals while simultaneously ensuring Leads are confident in their buying decision to make the switch to Customer.io. You'll work directly with our Account Executives and Sales Enablement Team as a technical resource and product expert. You will be on the frontline, answering technical questions and delivering custom solutions for integrations and core use cases. Advocating for qualified Leads and ensuring the best path for success will be your responsibility.

​

To get there, you'll need an understanding of the customer's concerns, pain points, and desires. The team will rely on you for your support and empathetic guidance throughout the sales process. The responsibilities of this role are essential for acquiring new premium customers and building confidence in our solution.

​

Some things you'll do...

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• Assist our team of Account Executives with technical pre-sales calls, emails, and thought leadership
• Build and document proofs of concepts in the Customer.io platform for customer use cases
• Articulate and present your ideas and recommendations to prospective customers evaluating Customer.io through written and video formats
• Work with the Customer Success team to ensure a smooth transition (on behalf of the customer) from pre to post-sale
• Contribute to improvements of the Sales-owned demo account(s) to suit the sales teams' current strategic objectives
• Creating collateral, documentation, and other technical sales materials as needed
• 75% of your time will be spent working on deals
• 25% of your time spent will be creating collateral and documentation for the team

​

We're looking for someone with...

​

• Baseline Requirement: 2+ years of experience in roles that require technical expertise, customer interaction, and problem-solving skills.
• Ideal Profiles: We are open to candidates who have:

  + Sales Experience: Background in sales with a demonstrated technical aptitude and the ability to learn and convey complex technical concepts.

  + Marketing Automation: Experience working with marketing automation platforms, preferably within a SaaS environment.

  + Hybrid Experience: A combination of the above, demonstrating technical knowledge, customer interaction skills, and problem-solving abilities.

• The availability to support typical working hours (around 8 am to 5 pm) within EST or GMT-5
• Can communicate technical ideas to both technical and non-technical prospects (verbal and written format)
• Initiative to research, plan, and execute projects from start to completion
• Strategic decision-making ability that is thoughtful and empathetic
• Understanding of sales processes and awareness of sales strategy
• Experience working for a SaaS company or with a marketing automation platform
• A basic understanding of Computer Science Principles
• Familiarity with NoSQL data structures and RESTful applications
• Experience working with templating languages like Liquid, Handlebars, or Jinja

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

Customer.io is committed to providing highly competitive cash compensation, equity, and benefits. We are offering a starting salary of $120,000 base + $17,000 variable = $137,000 OTE USD (or equivalent in local currency).

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

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Join us!

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Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

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At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

​

Here's what you can expect from our hiring process:

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1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. Take Home Assignment
4. Assignment Review Call with the Hiring Manager and three potential coworkers

​

​

Role overview

​

Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. We’re the most-visited car-shopping site in the US and we are growing fast in our international markets. Ready to come along for the ride?

​

Our Information Security Operations Engineer II will report into our Security Operations Manager and be responsible for securing the organization’s infrastructure. You will closely collaborate with other Security Engineers to continuously improve and develop our digital security posture. This includes managing alerts, incidents, and projects focused on the holistic security of CarGurus cloud infrastructure and corporate endpoints

​

Our SecOps Engineer will be utilizing our CSPM, security logging, monitoring and SIEM solutions, and acting as one point of contact for the security incident response team (SIRT). Monitoring, triaging and remediating security events while simultaneously improving threat detection logic is imperative to helping reduce risk exposure to our business.

​

What you'll do

​

70% Security Operations

​

• Manage escalations from security tools (SIEM, CSPM) and our MDR provider, responding to alerts, and improving processes.
• Monitor and manage security alerts across a variety of systems, including:

​

+ Operating Systems

+ Firewalls

+ VPNs

+ DLP

​

• Monitor and manage security alerts across our cloud infrastructure, via our CSPM tooling.
• Evaluate new security products and solutions
• Build and deploy SOAR automated responses.
• Support our Vulnerability Management Program, including monitoring and updating tools and systems.

​

20% Security Incident Response

​

• Provide Technical Support and Oversight to incident response activities
• Respond to incidents, including:

​

+ Account takeover

+ Fraud

+ Malware

+ DDoS and other Web-based attacks

+ Internal Data Abuse

​

• Improve the incident response process by writing clear and constructive retrospectives
• Participate in Tabletop Exercises
• Participate in business continuity and disaster planning

​

10% Vulnerability Management

​

• Provide support to the Security Operations Vulnerability Management Program

​

What you'll bring

​

• Bachelor’s Degree or equivalent combination of education and experience in Information Security, Computer Science, Management Information Systems or related curriculum
• 3-5 years of experience securing cloud agnostic infrastructure (AWS, Azure, GCP) and datastores (MySQL, MongoDB, RDS) including use of automation and container deployment (Docker, Kubernetes, Terraform, Chef, Puppet)
• Experience managing an IDS, SIEM and vulnerability management solutions in a hybrid environment
• Proficient in system hardening and patch management strategies
• History of working on a Security Incident Response Team (SIRT)
• Familiarity with security frameworks and risk-based security programs
• Proactively tie technical security risks and to tactical organizational activities and goals
• Clearly articulate issues and communicate in an effective and personable manner
• Adjust quickly to the security needs of a highly agile organization
• Build relationships across multiple business units to inform and education security best practices

​

​

Role overview

​

The Account Manager (AM) role leads the success, retention, and growth of their book of business throughout the customer lifecycle. An AM has a positive relationship with both internal (Account Executives) and external (Dealer Partners) stakeholders. As the primary contact for dealers and dealer groups, AMs are responsible for providing an effective and communicative consultative performance analysis and technical support experience to ensure dealers are getting a positive value from their CarGurus subscription.

​

What you’ll do

​

• Account Managers (AM) work closely with Account Executives (AE) to drive growth within the existing customer base through product upgrades, new product sales, and renewals.
• Through effective relationship management and proactive engagement, the primary objective of an AM is to protect against dealership churn and drive the growth of product and services usage.

​

What you’ll bring

​

• Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Account Manage experience is required
• Education & Experience
• Bachelors degree or equivalent
• At least 1 years of related experience required

​

​

Role overview

​

Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. We’re the most-visited car-shopping site in the US and we are growing fast in our international markets. Ready to come along for the ride?

​

Our Information Security Operations Engineer II will report into our Security Operations Manager and be responsible for securing the organization’s infrastructure. You will closely collaborate with other Security Engineers to continuously improve and develop our digital security posture. This includes managing alerts, incidents, and projects focused on the holistic security of CarGurus cloud infrastructure and corporate endpoints

​

Our SecOps Engineer will be utilizing our CSPM, security logging, monitoring and SIEM solutions, and acting as one point of contact for the security incident response team (SIRT). Monitoring, triaging and remediating security events while simultaneously improving threat detection logic is imperative to helping reduce risk exposure to our business.

​

What you'll do

​

70% Security Operations

​

• Manage escalations from security tools (SIEM, CSPM) and our MDR provider, responding to alerts, and improving processes.
• Monitor and manage security alerts across a variety of systems, including:

​

+ Operating Systems

+ Firewalls

+ VPNs

+ DLP

​

• Monitor and manage security alerts across our cloud infrastructure, via our CSPM tooling.
• Evaluate new security products and solutions
• Build and deploy SOAR automated responses.
• Support our Vulnerability Management Program, including monitoring and updating tools and systems.

​

20% Security Incident Response

​

• Provide Technical Support and Oversight to incident response activities
• Respond to incidents, including:

​

+ Account takeover

+ Fraud

+ Malware

+ DDoS and other Web-based attacks

+ Internal Data Abuse

​

• Improve the incident response process by writing clear and constructive retrospectives
• Participate in Tabletop Exercises
• Participate in business continuity and disaster planning

​

10% Vulnerability Management

​

• Provide support to the Security Operations Vulnerability Management Program

​

What you'll bring

​

• Bachelor’s Degree or equivalent combination of education and experience in Information Security, Computer Science, Management Information Systems or related curriculum
• 3-5 years of experience securing cloud agnostic infrastructure (AWS, Azure, GCP) and datastores (MySQL, MongoDB, RDS) including use of automation and container deployment (Docker, Kubernetes, Terraform, Chef, Puppet)
• Experience managing an IDS, SIEM and vulnerability management solutions in a hybrid environment
• Proficient in system hardening and patch management strategies
• History of working on a Security Incident Response Team (SIRT)
• Familiarity with security frameworks and risk-based security programs
• Proactively tie technical security risks and to tactical organizational activities and goals
• Clearly articulate issues and communicate in an effective and personable manner
• Adjust quickly to the security needs of a highly agile organization
• Build relationships across multiple business units to inform and education security best practices

​

​

Role overview

​

The Account Manager (AM) role leads the success, retention, and growth of their book of business throughout the customer lifecycle. An AM has a positive relationship with both internal (Account Executives) and external (Dealer Partners) stakeholders. As the primary contact for dealers and dealer groups, AMs are responsible for providing an effective and communicative consultative performance analysis and technical support experience to ensure dealers are getting a positive value from their CarGurus subscription.

​

What you’ll do

​

• Account Managers (AM) work closely with Account Executives (AE) to drive growth within the existing customer base through product upgrades, new product sales, and renewals.
• Through effective relationship management and proactive engagement, the primary objective of an AM is to protect against dealership churn and drive the growth of product and services usage.

​

What you’ll bring

​

• Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Account Manage experience is required
• Education & Experience
• Bachelors degree or equivalent
• At least 1 years of related experience required

​

​

Role overview

​

Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. We’re the most-visited car-shopping site in the US and we are growing fast in our international markets. Ready to come along for the ride?

​

Our Information Security Operations Engineer II will report into our Security Operations Manager and be responsible for securing the organization’s infrastructure. You will closely collaborate with other Security Engineers to continuously improve and develop our digital security posture. This includes managing alerts, incidents, and projects focused on the holistic security of CarGurus cloud infrastructure and corporate endpoints

​

Our SecOps Engineer will be utilizing our CSPM, security logging, monitoring and SIEM solutions, and acting as one point of contact for the security incident response team (SIRT). Monitoring, triaging and remediating security events while simultaneously improving threat detection logic is imperative to helping reduce risk exposure to our business.

​

What you'll do

​

70% Security Operations

​

• Manage escalations from security tools (SIEM, CSPM) and our MDR provider, responding to alerts, and improving processes.
• Monitor and manage security alerts across a variety of systems, including:

​

+ Operating Systems

+ Firewalls

+ VPNs

+ DLP

​

• Monitor and manage security alerts across our cloud infrastructure, via our CSPM tooling.
• Evaluate new security products and solutions
• Build and deploy SOAR automated responses.
• Support our Vulnerability Management Program, including monitoring and updating tools and systems.

​

20% Security Incident Response

​

• Provide Technical Support and Oversight to incident response activities
• Respond to incidents, including:

​

+ Account takeover

+ Fraud

+ Malware

+ DDoS and other Web-based attacks

+ Internal Data Abuse

​

• Improve the incident response process by writing clear and constructive retrospectives
• Participate in Tabletop Exercises
• Participate in business continuity and disaster planning

​

10% Vulnerability Management

​

• Provide support to the Security Operations Vulnerability Management Program

​

What you'll bring

​

• Bachelor’s Degree or equivalent combination of education and experience in Information Security, Computer Science, Management Information Systems or related curriculum
• 3-5 years of experience securing cloud agnostic infrastructure (AWS, Azure, GCP) and datastores (MySQL, MongoDB, RDS) including use of automation and container deployment (Docker, Kubernetes, Terraform, Chef, Puppet)
• Experience managing an IDS, SIEM and vulnerability management solutions in a hybrid environment
• Proficient in system hardening and patch management strategies
• History of working on a Security Incident Response Team (SIRT)
• Familiarity with security frameworks and risk-based security programs
• Proactively tie technical security risks and to tactical organizational activities and goals
• Clearly articulate issues and communicate in an effective and personable manner
• Adjust quickly to the security needs of a highly agile organization
• Build relationships across multiple business units to inform and education security best practices

​

​

Role overview

​

The Account Manager (AM) role leads the success, retention, and growth of their book of business throughout the customer lifecycle. An AM has a positive relationship with both internal (Account Executives) and external (Dealer Partners) stakeholders. As the primary contact for dealers and dealer groups, AMs are responsible for providing an effective and communicative consultative performance analysis and technical support experience to ensure dealers are getting a positive value from their CarGurus subscription.

​

What you’ll do

​

• Account Managers (AM) work closely with Account Executives (AE) to drive growth within the existing customer base through product upgrades, new product sales, and renewals.
• Through effective relationship management and proactive engagement, the primary objective of an AM is to protect against dealership churn and drive the growth of product and services usage.

​

What you’ll bring

​

• Excellent verbal and written communication skills. Excellent organizational skills and attention to detail. Excellent time management skills with a proven ability to meet deadlines.
• Strong analytical and problem-solving skills.
• Ability to prioritize tasks.
• Ability to function well in a high-paced and at times stressful environment.
• Proficient with Microsoft Office Suite or related software.
• Account Manage experience is required
• Education & Experience
• Bachelors degree or equivalent
• At least 1 years of related experience required

​

​

About the Role

--------------

​

This isn’t your typical back-office role. You’ll be setting up and streamlining our financial operations as our first internal accounting hire—ensuring every transaction is accurate, every report is insightful, and every process is built to last. You’ll be the go-to person for month-end close process, ensuring our systems all speak the same financial language, and our accounting data is clean.

​

What You'll Do

--------------

​

Daily Operations & Controls:

​

• Manage day-to-day tasks including accounts payable/receivable, general ledger entries, and bank reconciliations.
• Develop, document, and refine internal controls and processes as our company scales.

​

Revenue & Financial Reporting:

​

• Ensure that revenue, deferred revenue, and accounts receivable entries meet GAAP and ASC 606 standards.
• Prepare monthly, quarterly, and annual financial statements, budgets, and forecasts.
• Conduct meticulous reviews of system reports to guarantee data completeness and accuracy.

​

Cross-Functional Collaboration:

​

• Work closely with Revenue Operations, finance, legal, and executive teams to resolve revenue accounting challenges.
• Assist external auditors during annual audits and support ad-hoc financial analyses as needed.

​

Process Improvement:

​

• Identify and implement opportunities for automation and efficiency improvements—because even finance can get an upgrade.

​

Qualifications

--------------

​

• You hold a Bachelor’s degree in Accounting, Finance, or a related field; CPA or equivalent certification is a strong plus.
• You have 7+ years of relevant experience, ideally within SaaS finance or a high-growth tech environment.
• You’re well-versed in ASC 606 and GAAP, with a proven ability to reconcile complex revenue streams.
• You excel in Microsoft Office and G Suite, with advanced Excel skills. Proficiency with SQL and experience with accounting ERP systems (like QBO and NetSuite) are a bonus.
• You’re detail-oriented, proactive, and thrive in fast-paced environments where precision matters.
• You communicate clearly and work effectively with cross-functional teams to drive strategic decision-making.

​

Compensation

​

The estimated base salary range for this role is $138,876 - $173,595. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

​

​

​

About the Role

--------------

​

Metronome is seeking a dynamic Strategic Finance Manager to play a pivotal role in identifying and capitalizing on opportunities that drive our business forward. As a key member of our Finance Team, you will support management in building and maintaining growth models, forecasts, and ad-hoc analyses to optimize revenue, spending, and overall financial performance. Your work will be critical in operationalizing budgets, identifying key investment opportunities, and ensuring that our financial strategies align with our OKRs. This role is ideal for a top-performing professional who thrives in a fast-paced environment and demonstrates extreme ownership in diagnosing challenges, analyzing solutions, and driving impactful implementations.

​

This role requires applicants to based in New York City or willing to relocate.

​

What You'll Do

--------------

​

• Build and maintain dynamic growth, financial models, and forecasts that drive revenue and spend optimization budget variance analysis, revenue forecast, customer metric tracking (LTV, and CAC payback, rule of 40, etc.) to evaluate key business opportunities and support decision-making
• Function as a hands-on, strategic partner to business leaders, working closely with the Head of Finance to craft actionable business recommendations based on key metrics and insights.
• Assist with planning exercises and manage the quarterly and annual budgeting cycles, ensuring efficient processes for budgeting, forecasting, and performance reporting
• Assess key metrics across the business to align financial models with our strategic objectives and OKRs.
• Maintain scalable financial reports and models to validate and communicate quarterly business reviews, and work closely with the Accounting team on initiatives such as the monthly close process
• Identify opportunities to streamline financial analysis and reporting processes, taking extreme ownership of your role in driving operational efficiency
• As we build out our data analytics team, partner with them to source and structure data, ensuring that our forecasts and KPIs are reliable and accurate

​

Impact You'll Have

----------------------

​

• Collaborate with department leaders to support the businesses financial goals, and drive high-priority initiatives
• Own the full lifecycle of Financial Planning and Analysis, from table stakes P&L and Burn modeling, budget variance analysis, to driving strategic projects as a business partner
• Partner cross-functionally with R&D, S&M, and G&A leaders to set and execute key financial metrics and strategic initiatives, driving alignment across the organization.

​

Qualifications

--------------

​

• 6+ years in investment banking, private equity, or within a high-growth technology/SaaS company in strategic finance or FP&A roles
• Expert-level Excel skills with extensive experience in building P&L, LTV, and CAC models and analyzing large data sets
• Solid understanding of US GAAP
• Exceptional quantitative and qualitative analytical skills, with expertise in building and executing data-driven strategies
• Outstanding verbal and written communication skills, with a strong ability to translate data into clear, impactful narratives
• A self-starter who thrives on ownership and has a bias toward action, even in ambiguous or fast-changing environments
• Comfortable tackling open-ended, complex questions and iterating quickly on solutions
• Collaborative and adept at building strong relationships with cross-functional teams

​

Bonus Points

​

• Experience at enterprise and infrastructure SaaS
• SQL expert

​

Compensation

​

The estimated base salary range for this role is $138,876 - $190,954. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

​

​

​

About the Role

--------------

​

This isn’t your typical back-office role. You’ll be setting up and streamlining our financial operations as our first internal accounting hire—ensuring every transaction is accurate, every report is insightful, and every process is built to last. You’ll be the go-to person for month-end close process, ensuring our systems all speak the same financial language, and our accounting data is clean.

​

What You'll Do

--------------

​

Daily Operations & Controls:

​

• Manage day-to-day tasks including accounts payable/receivable, general ledger entries, and bank reconciliations.
• Develop, document, and refine internal controls and processes as our company scales.

​

Revenue & Financial Reporting:

​

• Ensure that revenue, deferred revenue, and accounts receivable entries meet GAAP and ASC 606 standards.
• Prepare monthly, quarterly, and annual financial statements, budgets, and forecasts.
• Conduct meticulous reviews of system reports to guarantee data completeness and accuracy.

​

Cross-Functional Collaboration:

​

• Work closely with Revenue Operations, finance, legal, and executive teams to resolve revenue accounting challenges.
• Assist external auditors during annual audits and support ad-hoc financial analyses as needed.

​

Process Improvement:

​

• Identify and implement opportunities for automation and efficiency improvements—because even finance can get an upgrade.

​

Qualifications

--------------

​

• You hold a Bachelor’s degree in Accounting, Finance, or a related field; CPA or equivalent certification is a strong plus.
• You have 7+ years of relevant experience, ideally within SaaS finance or a high-growth tech environment.
• You’re well-versed in ASC 606 and GAAP, with a proven ability to reconcile complex revenue streams.
• You excel in Microsoft Office and G Suite, with advanced Excel skills. Proficiency with SQL and experience with accounting ERP systems (like QBO and NetSuite) are a bonus.
• You’re detail-oriented, proactive, and thrive in fast-paced environments where precision matters.
• You communicate clearly and work effectively with cross-functional teams to drive strategic decision-making.

​

Compensation

​

The estimated base salary range for this role is $138,876 - $173,595. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

​

​

​

About the Role

--------------

​

Metronome is seeking a dynamic Strategic Finance Manager to play a pivotal role in identifying and capitalizing on opportunities that drive our business forward. As a key member of our Finance Team, you will support management in building and maintaining growth models, forecasts, and ad-hoc analyses to optimize revenue, spending, and overall financial performance. Your work will be critical in operationalizing budgets, identifying key investment opportunities, and ensuring that our financial strategies align with our OKRs. This role is ideal for a top-performing professional who thrives in a fast-paced environment and demonstrates extreme ownership in diagnosing challenges, analyzing solutions, and driving impactful implementations.

​

This role requires applicants to based in New York City or willing to relocate.

​

What You'll Do

--------------

​

• Build and maintain dynamic growth, financial models, and forecasts that drive revenue and spend optimization budget variance analysis, revenue forecast, customer metric tracking (LTV, and CAC payback, rule of 40, etc.) to evaluate key business opportunities and support decision-making
• Function as a hands-on, strategic partner to business leaders, working closely with the Head of Finance to craft actionable business recommendations based on key metrics and insights.
• Assist with planning exercises and manage the quarterly and annual budgeting cycles, ensuring efficient processes for budgeting, forecasting, and performance reporting
• Assess key metrics across the business to align financial models with our strategic objectives and OKRs.
• Maintain scalable financial reports and models to validate and communicate quarterly business reviews, and work closely with the Accounting team on initiatives such as the monthly close process
• Identify opportunities to streamline financial analysis and reporting processes, taking extreme ownership of your role in driving operational efficiency
• As we build out our data analytics team, partner with them to source and structure data, ensuring that our forecasts and KPIs are reliable and accurate

​

Impact You'll Have

----------------------

​

• Collaborate with department leaders to support the businesses financial goals, and drive high-priority initiatives
• Own the full lifecycle of Financial Planning and Analysis, from table stakes P&L and Burn modeling, budget variance analysis, to driving strategic projects as a business partner
• Partner cross-functionally with R&D, S&M, and G&A leaders to set and execute key financial metrics and strategic initiatives, driving alignment across the organization.

​

Qualifications

--------------

​

• 6+ years in investment banking, private equity, or within a high-growth technology/SaaS company in strategic finance or FP&A roles
• Expert-level Excel skills with extensive experience in building P&L, LTV, and CAC models and analyzing large data sets
• Solid understanding of US GAAP
• Exceptional quantitative and qualitative analytical skills, with expertise in building and executing data-driven strategies
• Outstanding verbal and written communication skills, with a strong ability to translate data into clear, impactful narratives
• A self-starter who thrives on ownership and has a bias toward action, even in ambiguous or fast-changing environments
• Comfortable tackling open-ended, complex questions and iterating quickly on solutions
• Collaborative and adept at building strong relationships with cross-functional teams

​

Bonus Points

​

• Experience at enterprise and infrastructure SaaS
• SQL expert

​

Compensation

​

The estimated base salary range for this role is $138,876 - $190,954. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

​

​

​

About the Role

--------------

​

This isn’t your typical back-office role. You’ll be setting up and streamlining our financial operations as our first internal accounting hire—ensuring every transaction is accurate, every report is insightful, and every process is built to last. You’ll be the go-to person for month-end close process, ensuring our systems all speak the same financial language, and our accounting data is clean.

​

What You'll Do

--------------

​

Daily Operations & Controls:

​

• Manage day-to-day tasks including accounts payable/receivable, general ledger entries, and bank reconciliations.
• Develop, document, and refine internal controls and processes as our company scales.

​

Revenue & Financial Reporting:

​

• Ensure that revenue, deferred revenue, and accounts receivable entries meet GAAP and ASC 606 standards.
• Prepare monthly, quarterly, and annual financial statements, budgets, and forecasts.
• Conduct meticulous reviews of system reports to guarantee data completeness and accuracy.

​

Cross-Functional Collaboration:

​

• Work closely with Revenue Operations, finance, legal, and executive teams to resolve revenue accounting challenges.
• Assist external auditors during annual audits and support ad-hoc financial analyses as needed.

​

Process Improvement:

​

• Identify and implement opportunities for automation and efficiency improvements—because even finance can get an upgrade.

​

Qualifications

--------------

​

• You hold a Bachelor’s degree in Accounting, Finance, or a related field; CPA or equivalent certification is a strong plus.
• You have 7+ years of relevant experience, ideally within SaaS finance or a high-growth tech environment.
• You’re well-versed in ASC 606 and GAAP, with a proven ability to reconcile complex revenue streams.
• You excel in Microsoft Office and G Suite, with advanced Excel skills. Proficiency with SQL and experience with accounting ERP systems (like QBO and NetSuite) are a bonus.
• You’re detail-oriented, proactive, and thrive in fast-paced environments where precision matters.
• You communicate clearly and work effectively with cross-functional teams to drive strategic decision-making.

​

Compensation

​

The estimated base salary range for this role is $138,876 - $173,595. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

​

​

​

About the Role

--------------

​

Metronome is seeking a dynamic Strategic Finance Manager to play a pivotal role in identifying and capitalizing on opportunities that drive our business forward. As a key member of our Finance Team, you will support management in building and maintaining growth models, forecasts, and ad-hoc analyses to optimize revenue, spending, and overall financial performance. Your work will be critical in operationalizing budgets, identifying key investment opportunities, and ensuring that our financial strategies align with our OKRs. This role is ideal for a top-performing professional who thrives in a fast-paced environment and demonstrates extreme ownership in diagnosing challenges, analyzing solutions, and driving impactful implementations.

​

This role requires applicants to based in New York City or willing to relocate.

​

What You'll Do

--------------

​

• Build and maintain dynamic growth, financial models, and forecasts that drive revenue and spend optimization budget variance analysis, revenue forecast, customer metric tracking (LTV, and CAC payback, rule of 40, etc.) to evaluate key business opportunities and support decision-making
• Function as a hands-on, strategic partner to business leaders, working closely with the Head of Finance to craft actionable business recommendations based on key metrics and insights.
• Assist with planning exercises and manage the quarterly and annual budgeting cycles, ensuring efficient processes for budgeting, forecasting, and performance reporting
• Assess key metrics across the business to align financial models with our strategic objectives and OKRs.
• Maintain scalable financial reports and models to validate and communicate quarterly business reviews, and work closely with the Accounting team on initiatives such as the monthly close process
• Identify opportunities to streamline financial analysis and reporting processes, taking extreme ownership of your role in driving operational efficiency
• As we build out our data analytics team, partner with them to source and structure data, ensuring that our forecasts and KPIs are reliable and accurate

​

Impact You'll Have

----------------------

​

• Collaborate with department leaders to support the businesses financial goals, and drive high-priority initiatives
• Own the full lifecycle of Financial Planning and Analysis, from table stakes P&L and Burn modeling, budget variance analysis, to driving strategic projects as a business partner
• Partner cross-functionally with R&D, S&M, and G&A leaders to set and execute key financial metrics and strategic initiatives, driving alignment across the organization.

​

Qualifications

--------------

​

• 6+ years in investment banking, private equity, or within a high-growth technology/SaaS company in strategic finance or FP&A roles
• Expert-level Excel skills with extensive experience in building P&L, LTV, and CAC models and analyzing large data sets
• Solid understanding of US GAAP
• Exceptional quantitative and qualitative analytical skills, with expertise in building and executing data-driven strategies
• Outstanding verbal and written communication skills, with a strong ability to translate data into clear, impactful narratives
• A self-starter who thrives on ownership and has a bias toward action, even in ambiguous or fast-changing environments
• Comfortable tackling open-ended, complex questions and iterating quickly on solutions
• Collaborative and adept at building strong relationships with cross-functional teams

​

Bonus Points

​

• Experience at enterprise and infrastructure SaaS
• SQL expert

​

Compensation

​

The estimated base salary range for this role is $138,876 - $190,954. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

​

​

​

About the Role

--------------

​

This isn’t your typical back-office role. You’ll be setting up and streamlining our financial operations as our first internal accounting hire—ensuring every transaction is accurate, every report is insightful, and every process is built to last. You’ll be the go-to person for month-end close process, ensuring our systems all speak the same financial language, and our accounting data is clean.

​

What You'll Do

--------------

​

Daily Operations & Controls:

​

• Manage day-to-day tasks including accounts payable/receivable, general ledger entries, and bank reconciliations.
• Develop, document, and refine internal controls and processes as our company scales.

​

Revenue & Financial Reporting:

​

• Ensure that revenue, deferred revenue, and accounts receivable entries meet GAAP and ASC 606 standards.
• Prepare monthly, quarterly, and annual financial statements, budgets, and forecasts.
• Conduct meticulous reviews of system reports to guarantee data completeness and accuracy.

​

Cross-Functional Collaboration:

​

• Work closely with Revenue Operations, finance, legal, and executive teams to resolve revenue accounting challenges.
• Assist external auditors during annual audits and support ad-hoc financial analyses as needed.

​

Process Improvement:

​

• Identify and implement opportunities for automation and efficiency improvements—because even finance can get an upgrade.

​

Qualifications

--------------

​

• You hold a Bachelor’s degree in Accounting, Finance, or a related field; CPA or equivalent certification is a strong plus.
• You have 7+ years of relevant experience, ideally within SaaS finance or a high-growth tech environment.
• You’re well-versed in ASC 606 and GAAP, with a proven ability to reconcile complex revenue streams.
• You excel in Microsoft Office and G Suite, with advanced Excel skills. Proficiency with SQL and experience with accounting ERP systems (like QBO and NetSuite) are a bonus.
• You’re detail-oriented, proactive, and thrive in fast-paced environments where precision matters.
• You communicate clearly and work effectively with cross-functional teams to drive strategic decision-making.

​

Compensation

​

The estimated base salary range for this role is $138,876 - $173,595. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

​

​

​

About the Role

--------------

​

Metronome is seeking a dynamic Strategic Finance Manager to play a pivotal role in identifying and capitalizing on opportunities that drive our business forward. As a key member of our Finance Team, you will support management in building and maintaining growth models, forecasts, and ad-hoc analyses to optimize revenue, spending, and overall financial performance. Your work will be critical in operationalizing budgets, identifying key investment opportunities, and ensuring that our financial strategies align with our OKRs. This role is ideal for a top-performing professional who thrives in a fast-paced environment and demonstrates extreme ownership in diagnosing challenges, analyzing solutions, and driving impactful implementations.

​

This role requires applicants to based in New York City or willing to relocate.

​

What You'll Do

--------------

​

• Build and maintain dynamic growth, financial models, and forecasts that drive revenue and spend optimization budget variance analysis, revenue forecast, customer metric tracking (LTV, and CAC payback, rule of 40, etc.) to evaluate key business opportunities and support decision-making
• Function as a hands-on, strategic partner to business leaders, working closely with the Head of Finance to craft actionable business recommendations based on key metrics and insights.
• Assist with planning exercises and manage the quarterly and annual budgeting cycles, ensuring efficient processes for budgeting, forecasting, and performance reporting
• Assess key metrics across the business to align financial models with our strategic objectives and OKRs.
• Maintain scalable financial reports and models to validate and communicate quarterly business reviews, and work closely with the Accounting team on initiatives such as the monthly close process
• Identify opportunities to streamline financial analysis and reporting processes, taking extreme ownership of your role in driving operational efficiency
• As we build out our data analytics team, partner with them to source and structure data, ensuring that our forecasts and KPIs are reliable and accurate

​

Impact You'll Have

----------------------

​

• Collaborate with department leaders to support the businesses financial goals, and drive high-priority initiatives
• Own the full lifecycle of Financial Planning and Analysis, from table stakes P&L and Burn modeling, budget variance analysis, to driving strategic projects as a business partner
• Partner cross-functionally with R&D, S&M, and G&A leaders to set and execute key financial metrics and strategic initiatives, driving alignment across the organization.

​

Qualifications

--------------

​

• 6+ years in investment banking, private equity, or within a high-growth technology/SaaS company in strategic finance or FP&A roles
• Expert-level Excel skills with extensive experience in building P&L, LTV, and CAC models and analyzing large data sets
• Solid understanding of US GAAP
• Exceptional quantitative and qualitative analytical skills, with expertise in building and executing data-driven strategies
• Outstanding verbal and written communication skills, with a strong ability to translate data into clear, impactful narratives
• A self-starter who thrives on ownership and has a bias toward action, even in ambiguous or fast-changing environments
• Comfortable tackling open-ended, complex questions and iterating quickly on solutions
• Collaborative and adept at building strong relationships with cross-functional teams

​

Bonus Points

​

• Experience at enterprise and infrastructure SaaS
• SQL expert

​

Compensation

​

The estimated base salary range for this role is $138,876 - $190,954. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

​

​

​

About the Role

--------------

​

This isn’t your typical back-office role. You’ll be setting up and streamlining our financial operations as our first internal accounting hire—ensuring every transaction is accurate, every report is insightful, and every process is built to last. You’ll be the go-to person for month-end close process, ensuring our systems all speak the same financial language, and our accounting data is clean.

​

What You'll Do

--------------

​

Daily Operations & Controls:

​

• Manage day-to-day tasks including accounts payable/receivable, general ledger entries, and bank reconciliations.
• Develop, document, and refine internal controls and processes as our company scales.

​

Revenue & Financial Reporting:

​

• Ensure that revenue, deferred revenue, and accounts receivable entries meet GAAP and ASC 606 standards.
• Prepare monthly, quarterly, and annual financial statements, budgets, and forecasts.
• Conduct meticulous reviews of system reports to guarantee data completeness and accuracy.

​

Cross-Functional Collaboration:

​

• Work closely with Revenue Operations, finance, legal, and executive teams to resolve revenue accounting challenges.
• Assist external auditors during annual audits and support ad-hoc financial analyses as needed.

​

Process Improvement:

​

• Identify and implement opportunities for automation and efficiency improvements—because even finance can get an upgrade.

​

Qualifications

--------------

​

• You hold a Bachelor’s degree in Accounting, Finance, or a related field; CPA or equivalent certification is a strong plus.
• You have 7+ years of relevant experience, ideally within SaaS finance or a high-growth tech environment.
• You’re well-versed in ASC 606 and GAAP, with a proven ability to reconcile complex revenue streams.
• You excel in Microsoft Office and G Suite, with advanced Excel skills. Proficiency with SQL and experience with accounting ERP systems (like QBO and NetSuite) are a bonus.
• You’re detail-oriented, proactive, and thrive in fast-paced environments where precision matters.
• You communicate clearly and work effectively with cross-functional teams to drive strategic decision-making.

​

Compensation

​

The estimated base salary range for this role is $138,876 - $173,595. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

​

​

​

About the Role

--------------

​

Metronome is seeking a dynamic Strategic Finance Manager to play a pivotal role in identifying and capitalizing on opportunities that drive our business forward. As a key member of our Finance Team, you will support management in building and maintaining growth models, forecasts, and ad-hoc analyses to optimize revenue, spending, and overall financial performance. Your work will be critical in operationalizing budgets, identifying key investment opportunities, and ensuring that our financial strategies align with our OKRs. This role is ideal for a top-performing professional who thrives in a fast-paced environment and demonstrates extreme ownership in diagnosing challenges, analyzing solutions, and driving impactful implementations.

​

This role requires applicants to based in New York City or willing to relocate.

​

What You'll Do

--------------

​

• Build and maintain dynamic growth, financial models, and forecasts that drive revenue and spend optimization budget variance analysis, revenue forecast, customer metric tracking (LTV, and CAC payback, rule of 40, etc.) to evaluate key business opportunities and support decision-making
• Function as a hands-on, strategic partner to business leaders, working closely with the Head of Finance to craft actionable business recommendations based on key metrics and insights.
• Assist with planning exercises and manage the quarterly and annual budgeting cycles, ensuring efficient processes for budgeting, forecasting, and performance reporting
• Assess key metrics across the business to align financial models with our strategic objectives and OKRs.
• Maintain scalable financial reports and models to validate and communicate quarterly business reviews, and work closely with the Accounting team on initiatives such as the monthly close process
• Identify opportunities to streamline financial analysis and reporting processes, taking extreme ownership of your role in driving operational efficiency
• As we build out our data analytics team, partner with them to source and structure data, ensuring that our forecasts and KPIs are reliable and accurate

​

Impact You'll Have

----------------------

​

• Collaborate with department leaders to support the businesses financial goals, and drive high-priority initiatives
• Own the full lifecycle of Financial Planning and Analysis, from table stakes P&L and Burn modeling, budget variance analysis, to driving strategic projects as a business partner
• Partner cross-functionally with R&D, S&M, and G&A leaders to set and execute key financial metrics and strategic initiatives, driving alignment across the organization.

​

Qualifications

--------------

​

• 6+ years in investment banking, private equity, or within a high-growth technology/SaaS company in strategic finance or FP&A roles
• Expert-level Excel skills with extensive experience in building P&L, LTV, and CAC models and analyzing large data sets
• Solid understanding of US GAAP
• Exceptional quantitative and qualitative analytical skills, with expertise in building and executing data-driven strategies
• Outstanding verbal and written communication skills, with a strong ability to translate data into clear, impactful narratives
• A self-starter who thrives on ownership and has a bias toward action, even in ambiguous or fast-changing environments
• Comfortable tackling open-ended, complex questions and iterating quickly on solutions
• Collaborative and adept at building strong relationships with cross-functional teams

​

Bonus Points

​

• Experience at enterprise and infrastructure SaaS
• SQL expert

​

Compensation

​

The estimated base salary range for this role is $138,876 - $190,954. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

​

​

​

About the Role

--------------

​

Metronome is seeking a dynamic Strategic Finance Manager to play a pivotal role in identifying and capitalizing on opportunities that drive our business forward. As a key member of our Finance Team, you will support management in building and maintaining growth models, forecasts, and ad-hoc analyses to optimize revenue, spending, and overall financial performance. Your work will be critical in operationalizing budgets, identifying key investment opportunities, and ensuring that our financial strategies align with our OKRs. This role is ideal for a top-performing professional who thrives in a fast-paced environment and demonstrates extreme ownership in diagnosing challenges, analyzing solutions, and driving impactful implementations.

​

This role requires applicants to based in New York City or willing to relocate.

​

What You'll Do

--------------

​

• Build and maintain dynamic growth, financial models, and forecasts that drive revenue and spend optimization budget variance analysis, revenue forecast, customer metric tracking (LTV, and CAC payback, rule of 40, etc.) to evaluate key business opportunities and support decision-making
• Function as a hands-on, strategic partner to business leaders, working closely with the Head of Finance to craft actionable business recommendations based on key metrics and insights.
• Assist with planning exercises and manage the quarterly and annual budgeting cycles, ensuring efficient processes for budgeting, forecasting, and performance reporting
• Assess key metrics across the business to align financial models with our strategic objectives and OKRs.
• Maintain scalable financial reports and models to validate and communicate quarterly business reviews, and work closely with the Accounting team on initiatives such as the monthly close process
• Identify opportunities to streamline financial analysis and reporting processes, taking extreme ownership of your role in driving operational efficiency
• As we build out our data analytics team, partner with them to source and structure data, ensuring that our forecasts and KPIs are reliable and accurate

​

Impact You'll Have

----------------------

​

• Collaborate with department leaders to support the businesses financial goals, and drive high-priority initiatives
• Own the full lifecycle of Financial Planning and Analysis, from table stakes P&L and Burn modeling, budget variance analysis, to driving strategic projects as a business partner
• Partner cross-functionally with R&D, S&M, and G&A leaders to set and execute key financial metrics and strategic initiatives, driving alignment across the organization.

​

Qualifications

--------------

​

• 6+ years in investment banking, private equity, or within a high-growth technology/SaaS company in strategic finance or FP&A roles
• Expert-level Excel skills with extensive experience in building P&L, LTV, and CAC models and analyzing large data sets
• Solid understanding of US GAAP
• Exceptional quantitative and qualitative analytical skills, with expertise in building and executing data-driven strategies
• Outstanding verbal and written communication skills, with a strong ability to translate data into clear, impactful narratives
• A self-starter who thrives on ownership and has a bias toward action, even in ambiguous or fast-changing environments
• Comfortable tackling open-ended, complex questions and iterating quickly on solutions
• Collaborative and adept at building strong relationships with cross-functional teams

​

Bonus Points

​

• Experience at enterprise and infrastructure SaaS
• SQL expert

​

Compensation

​

The estimated base salary range for this role is $138,876 - $190,954. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

​

​

​

About the Role

--------------

​

This isn’t your typical back-office role. You’ll be setting up and streamlining our financial operations as our first internal accounting hire—ensuring every transaction is accurate, every report is insightful, and every process is built to last. You’ll be the go-to person for month-end close process, ensuring our systems all speak the same financial language, and our accounting data is clean.

​

What You'll Do

--------------

​

Daily Operations & Controls:

​

• Manage day-to-day tasks including accounts payable/receivable, general ledger entries, and bank reconciliations.
• Develop, document, and refine internal controls and processes as our company scales.

​

Revenue & Financial Reporting:

​

• Ensure that revenue, deferred revenue, and accounts receivable entries meet GAAP and ASC 606 standards.
• Prepare monthly, quarterly, and annual financial statements, budgets, and forecasts.
• Conduct meticulous reviews of system reports to guarantee data completeness and accuracy.

​

Cross-Functional Collaboration:

​

• Work closely with Revenue Operations, finance, legal, and executive teams to resolve revenue accounting challenges.
• Assist external auditors during annual audits and support ad-hoc financial analyses as needed.

​

Process Improvement:

​

• Identify and implement opportunities for automation and efficiency improvements—because even finance can get an upgrade.

​

Qualifications

--------------

​

• You hold a Bachelor’s degree in Accounting, Finance, or a related field; CPA or equivalent certification is a strong plus.
• You have 7+ years of relevant experience, ideally within SaaS finance or a high-growth tech environment.
• You’re well-versed in ASC 606 and GAAP, with a proven ability to reconcile complex revenue streams.
• You excel in Microsoft Office and G Suite, with advanced Excel skills. Proficiency with SQL and experience with accounting ERP systems (like QBO and NetSuite) are a bonus.
• You’re detail-oriented, proactive, and thrive in fast-paced environments where precision matters.
• You communicate clearly and work effectively with cross-functional teams to drive strategic decision-making.

​

Compensation

​

The estimated base salary range for this role is $138,876 - $173,595. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

​

​

​

About the Role

--------------

​

The Product Engineering team at Metronome is responsible for crafting billing solutions for our self-serve and enterprise customers. This role offers the opportunity to explore how businesses bill their customers, unlock insights from usage data, and deliver a delightful user experience through APIs and UI. As a product engineer, you will be working in Squad, a cross-functional team to deliver specific mission.

​

What You'll Do

--------------

​

• Design and build impactful features: Develop complex, full-stack features that span across both backend and frontend.
• Cross-team collaboration: Partner with other engineering teams, designers, product managers, and Go To Market (GTM) teams to define product strategy and deliver from concept to implementation.
• Mentor and grow: Share your knowledge to help teammates grow while learning from their expertise.

​

Qualifications

--------------

​

• Proven track record of execution: 5+ years of hands-on engineering experience building world-class products.
• Craftsmanship in code: You take pride in shipping high-quality, thoughtful features, setting a high bar for maintainability and elegance.
• Customer empathy: You deeply understand customer needs and translate them into intuitive solutions.
• Growth mindset: You value diverse perspectives and are committed to continuous learning.
• Tech-savvy and curious: Whether you’re familiar with our stack or excited to learn, you thrive on picking up new tools. Our current tech stack is:

  + Infrastructure as Code (Terraform, Serverless Framework)

  + Languages (mainly Typescript, sometimes Python)

  + Frontend Tools and Frameworks (React, Apollo GraphQL, Webpack, React Testing Library)

  + CI/CD (AWS CodePipeline & CodeDeploy, CircleCI)

​

Compensation

​

The estimated base salary range for this role is $165,000 - $192,500. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

​

​

​

Hey there, I’m Paul, VP of Engineering at Customer.io.

​

I’m looking for an Engineering Manager to lead our Pipelines squad. The team's mission is to enable Customer.io to be a source of trusted data, empowering marketers at companies big and small to bring accurate, real-time data to all customer touch points. You’ll get to move fast and own broad scope in supporting mission critical capabilities, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in building high scale, distributed systems while creating an intuitive user experience. At Customer.io we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that.

​

What makes this role unique?

​

The Pipelines squad is responsible for building and maintaining the services that allow customers to seamlessly get data into and out of our platform. The interfaces we work on are directly used by customers and can significantly influence their success with our product.

​

At a high level, your focus will be on enabling customers to move their data in and out of the system in an intuitive and effortless way—while also giving them the ability to cleanse that data during the process. On a more detailed level, you'll work across a range of problem spaces, including accommodating varying integration capabilities, consolidating infrastructure, gracefully deprecating legacy integrations, API and SDK versioning, building intuitive interfaces (both UI and APIs), and reliably handling large volumes of incoming data. The domain is broad, so the ability to ruthlessly prioritize will be essential.

​

The team

​

The current Pipelines engineering squad is composed of highly driven and experienced engineers, each with 10–20 years of industry experience. A strong track record of supporting individuals’ development into senior and staff-level roles will be especially valuable in this position. The team is distributed across North American and European time zones, so having morning flexibility for meetings is a plus.

​

As an Engineering Manager at Customer.io, you will...

​

• Lead effective squad rituals, and ensure production readiness through quality peer-review, quality standards, documentation, deployment, logging, and monitoring practices
• Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
• Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
• Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, front-end, full stack, and QA
• Hire, onboard and manage performance to ensure the right people are in place to accomplish business objectives within your squad
• Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
• Build and maintain a partnership with your Product Management and Design peers

​

We're looking for someone who…

​

• Works in North/South American time zones
• Has at least three years’ experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
• Understands SaaS software architecture, languages (we use Go), technologies, and cloud infrastructure (GCP/AWS) deeply enough to represent their squad’s technical choices across the company
• Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
• Builds and nurtures high performing teams
• Is fueled to reach higher when our customers are having a bad day
• Communicates concisely, accurately, and directly, both verbally and in writing

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

This is a fully remote role. We are offering a starting salary of $152,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Please speak with a recruiter for additional information about zone locations.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.

​

Here's what you can expect from our hiring process (order is subject to change):

​

1. 30 minute video call with Recruiter
2. Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
3. 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
4. Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview

​

​

Hi, I am Eldin Scotland, the IT Manager of Internal Ops at Customer.io. My team is seeking a motivated IT Support Specialist to join our passionate group of internal operations professionals. This is a new entry-level Information Technology position where you will provide essential day-to-day technical support to our employees. You will work under the guidance of senior leadership and other stakeholders. This role is crucial in optimizing our internal IT operations to enhance employee experience and efficiency. The ideal candidate will possess fundamental knowledge of the SaaS industry and demonstrate expertise in utilizing leading technologies and methodologies to drive employee satisfaction.

​

Your day-to-day will involve

​

• Responding to employee inquiries and troubleshooting technical issues with hardware, software, and occasionally home-based network connectivity.
• Documenting and escalating complex issues to the IT Manager.
• Conducting basic IT security procedures (e.g., password/2FA resets).
• Assisting with employee on/offboarding tasks.
• Updating the internal security bulletin database with risk mitigation plans.
• Maintaining and updating IT documentation.
• Assisting with IT projects under the guidance of the IT Manager.
• Performing testing procedures for new software releases and providing deployment support.
• Processing employee MacBook upgrades and retrievals.

​

Experience

​

• 1-2 years of experience in the Information Technology domain required.
• Experience supporting a remote-first workforce is required.
• Proficiency with MacOS is required (Ability to interpret macOS log files is a plus).
• Industry-specific certifications (e.g., Apple Deployment and Management (ADM) or Apple Certified macOS,
• Security+, or equivalent) are a plus.

​

Skills and abilities

​

• Understanding of Google Workspace management.
• All-around understanding of MDM and EDR solutions (e.g., Kandji & Malwarebytes).
• Experience in a dynamic, fast-growing environment.
• While not required, knowledge of scripting or programming languages (e.g., Python, Bash, or Shell) is a plus.

​

Qualities We Admire

​

• Outstanding communication, documentation, and interpersonal skills.
• A team-oriented perspective with the ability to work effectively, with the highest regard for responsibility to the company, its customers, and its employees.
• Outstanding organizational skills with thorough documentation techniques.

​

Working Conditions

​

• This is a contracted, full-time, remote position.
• Flexibility in work hours may be necessary to accommodate global team members and ensure timely completion of tasks.

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today, over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

​

​

👋 Hello my name is Musaab, Senior Manager of Sales at Customer.io!

​

We're looking for a motivated and successful Mid-Market Account Executive to join our growing sales team at Customer.io to support our next stage of growth. This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked mid-market deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.

​

As a Mid-Market Account Executive, you’ll represent Customer.io to our largest group of prospective customers.

​

This is a full-cycle sales role (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.

​

We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.

​

About the job

​

This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.

​

Our AEs run the full sales cycle (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.

​

We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.

​

Some things you'll do...

​

• Prospect into our ICP (ideal customer profile) within the Americas region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
• Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
• Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
• Schedule and perform online demos with qualified prospects.
• Uncover key business needs and problems, match Customer.io's solutions and features
• Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
• Explain and demonstrate the features and merits of our products and services

​

About you...

​

• You are located in the Americas
• You have a minimum of 2 years’ experience as a top performer in a B2B SaaS based Account Executive role, ideally within the Marketing Technology landscape
• Proven track record of quota and goal achievement
• Familiarity with MEDDPICC or a similar sales framework
• Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
• Ability to identify customer business needs in order to recommend relevant solutions
• Ability to prioritize responsibilities in a fast-paced and dynamic environment
• You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
• You have a Growth Mindset, and always put your customers first!

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $95,000 USD Base + $95,000 Variable = $190,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks of paid parental leave
• 100% paid insurance premiums for you and your dependents, for medical, dental, vision,
• Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date.
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact!

​

​

​

Hi, I am Eldin Scotland, the IT Manager of Internal Ops at Customer.io. My team is seeking a motivated IT Support Specialist to join our passionate group of internal operations professionals. This is a new entry-level Information Technology position where you will provide essential day-to-day technical support to our employees. You will work under the guidance of senior leadership and other stakeholders. This role is crucial in optimizing our internal IT operations to enhance employee experience and efficiency. The ideal candidate will possess fundamental knowledge of the SaaS industry and demonstrate expertise in utilizing leading technologies and methodologies to drive employee satisfaction.

​

Your day-to-day will involve

​

• Responding to employee inquiries and troubleshooting technical issues with hardware, software, and occasionally home-based network connectivity.
• Documenting and escalating complex issues to the IT Manager.
• Conducting basic IT security procedures (e.g., password/2FA resets).
• Assisting with employee on/offboarding tasks.
• Updating the internal security bulletin database with risk mitigation plans.
• Maintaining and updating IT documentation.
• Assisting with IT projects under the guidance of the IT Manager.
• Performing testing procedures for new software releases and providing deployment support.
• Processing employee MacBook upgrades and retrievals.

​

Experience

​

• 1-2 years of experience in the Information Technology domain required.
• Experience supporting a remote-first workforce is required.
• Proficiency with MacOS is required (Ability to interpret macOS log files is a plus).
• Industry-specific certifications (e.g., Apple Deployment and Management (ADM) or Apple Certified macOS,
• Security+, or equivalent) are a plus.

​

Skills and abilities

​

• Understanding of Google Workspace management.
• All-around understanding of MDM and EDR solutions (e.g., Kandji & Malwarebytes).
• Experience in a dynamic, fast-growing environment.
• While not required, knowledge of scripting or programming languages (e.g., Python, Bash, or Shell) is a plus.

​

Qualities We Admire

​

• Outstanding communication, documentation, and interpersonal skills.
• A team-oriented perspective with the ability to work effectively, with the highest regard for responsibility to the company, its customers, and its employees.
• Outstanding organizational skills with thorough documentation techniques.

​

Working Conditions

​

• This is a contracted, full-time, remote position.
• Flexibility in work hours may be necessary to accommodate global team members and ensure timely completion of tasks.

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today, over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

​

​

Hey there, I’m Paul, VP of Engineering at Customer.io.

​

I’m looking for an Engineering Manager to lead our Pipelines squad. The team's mission is to enable Customer.io to be a source of trusted data, empowering marketers at companies big and small to bring accurate, real-time data to all customer touch points. You’ll get to move fast and own broad scope in supporting mission critical capabilities, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in building high scale, distributed systems while creating an intuitive user experience. At Customer.io we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that.

​

What makes this role unique?

​

The Pipelines squad is responsible for building and maintaining the services that allow customers to seamlessly get data into and out of our platform. The interfaces we work on are directly used by customers and can significantly influence their success with our product.

​

At a high level, your focus will be on enabling customers to move their data in and out of the system in an intuitive and effortless way—while also giving them the ability to cleanse that data during the process. On a more detailed level, you'll work across a range of problem spaces, including accommodating varying integration capabilities, consolidating infrastructure, gracefully deprecating legacy integrations, API and SDK versioning, building intuitive interfaces (both UI and APIs), and reliably handling large volumes of incoming data. The domain is broad, so the ability to ruthlessly prioritize will be essential.

​

The team

​

The current Pipelines engineering squad is composed of highly driven and experienced engineers, each with 10–20 years of industry experience. A strong track record of supporting individuals’ development into senior and staff-level roles will be especially valuable in this position. The team is distributed across North American and European time zones, so having morning flexibility for meetings is a plus.

​

As an Engineering Manager at Customer.io, you will...

​

• Lead effective squad rituals, and ensure production readiness through quality peer-review, quality standards, documentation, deployment, logging, and monitoring practices
• Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
• Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
• Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, front-end, full stack, and QA
• Hire, onboard and manage performance to ensure the right people are in place to accomplish business objectives within your squad
• Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
• Build and maintain a partnership with your Product Management and Design peers

​

We're looking for someone who…

​

• Works in North/South American time zones
• Has at least three years’ experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
• Understands SaaS software architecture, languages (we use Go), technologies, and cloud infrastructure (GCP/AWS) deeply enough to represent their squad’s technical choices across the company
• Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
• Builds and nurtures high performing teams
• Is fueled to reach higher when our customers are having a bad day
• Communicates concisely, accurately, and directly, both verbally and in writing

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

This is a fully remote role. We are offering a starting salary of $152,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Please speak with a recruiter for additional information about zone locations.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.

​

Here's what you can expect from our hiring process (order is subject to change):

​

1. 30 minute video call with Recruiter
2. Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
3. 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
4. Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview

​

​

Hi, I am Eldin Scotland, the IT Manager of Internal Ops at Customer.io. My team is seeking a motivated IT Support Specialist to join our passionate group of internal operations professionals. This is a new entry-level Information Technology position where you will provide essential day-to-day technical support to our employees. You will work under the guidance of senior leadership and other stakeholders. This role is crucial in optimizing our internal IT operations to enhance employee experience and efficiency. The ideal candidate will possess fundamental knowledge of the SaaS industry and demonstrate expertise in utilizing leading technologies and methodologies to drive employee satisfaction.

​

Your day-to-day will involve

​

• Responding to employee inquiries and troubleshooting technical issues with hardware, software, and occasionally home-based network connectivity.
• Documenting and escalating complex issues to the IT Manager.
• Conducting basic IT security procedures (e.g., password/2FA resets).
• Assisting with employee on/offboarding tasks.
• Updating the internal security bulletin database with risk mitigation plans.
• Maintaining and updating IT documentation.
• Assisting with IT projects under the guidance of the IT Manager.
• Performing testing procedures for new software releases and providing deployment support.
• Processing employee MacBook upgrades and retrievals.

​

Experience

​

• 1-2 years of experience in the Information Technology domain required.
• Experience supporting a remote-first workforce is required.
• Proficiency with MacOS is required (Ability to interpret macOS log files is a plus).
• Industry-specific certifications (e.g., Apple Deployment and Management (ADM) or Apple Certified macOS,
• Security+, or equivalent) are a plus.

​

Skills and abilities

​

• Understanding of Google Workspace management.
• All-around understanding of MDM and EDR solutions (e.g., Kandji & Malwarebytes).
• Experience in a dynamic, fast-growing environment.
• While not required, knowledge of scripting or programming languages (e.g., Python, Bash, or Shell) is a plus.

​

Qualities We Admire

​

• Outstanding communication, documentation, and interpersonal skills.
• A team-oriented perspective with the ability to work effectively, with the highest regard for responsibility to the company, its customers, and its employees.
• Outstanding organizational skills with thorough documentation techniques.

​

Working Conditions

​

• This is a contracted, full-time, remote position.
• Flexibility in work hours may be necessary to accommodate global team members and ensure timely completion of tasks.

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today, over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

​

​

👋 Hello my name is Musaab, Senior Manager of Sales at Customer.io!

​

We're looking for a motivated and successful Mid-Market Account Executive to join our growing sales team at Customer.io to support our next stage of growth. This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked mid-market deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.

​

As a Mid-Market Account Executive, you’ll represent Customer.io to our largest group of prospective customers.

​

This is a full-cycle sales role (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.

​

We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.

​

About the job

​

This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.

​

Our AEs run the full sales cycle (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.

​

We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.

​

Some things you'll do...

​

• Prospect into our ICP (ideal customer profile) within the Americas region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
• Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
• Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
• Schedule and perform online demos with qualified prospects.
• Uncover key business needs and problems, match Customer.io's solutions and features
• Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
• Explain and demonstrate the features and merits of our products and services

​

About you...

​

• You are located in the Americas
• You have a minimum of 2 years’ experience as a top performer in a B2B SaaS based Account Executive role, ideally within the Marketing Technology landscape
• Proven track record of quota and goal achievement
• Familiarity with MEDDPICC or a similar sales framework
• Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
• Ability to identify customer business needs in order to recommend relevant solutions
• Ability to prioritize responsibilities in a fast-paced and dynamic environment
• You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
• You have a Growth Mindset, and always put your customers first!

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $95,000 USD Base + $95,000 Variable = $190,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks of paid parental leave
• 100% paid insurance premiums for you and your dependents, for medical, dental, vision,
• Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date.
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

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Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact!

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Summary

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The Contracting Success Operations Associate will join a dynamic customer success team tasked with supporting medicare insurance agents and agency principals through efficient contract processing operations, live video walkthroughs, and troubleshooting challenges related to contracting and implementation. The ideal candidate is an extremely detail-oriented, adaptable multi-tasker with strong communication skills and a desire to deliver outstanding, high-touch, customer experiences.

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You will report directly to the Manager of Contracting Operations and collaborate closely with them to ensure fast feedback loops and continuously improve processes.

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Please Note: This is a remote first position with a preference for an individual living in the CST, MST or PST time zones.

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Key Responsibilities

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• Provide exceptional support to agents through email, 1-on-1 calls, and group video walkthroughs, offering troubleshooting assistance and clear guidance.
• Coordinate contracting workflows seamlessly between Spark, insurance carriers, and Medicare brokers, ensuring accuracy and timeliness.
• Respond promptly and professionally to Medicare broker inquiries across a range of contracting-related topics.
• Deliver top-tier customer experiences during Medicare broker implementation and ongoing high-touch support.
• Efficiently process new and transferring contracts for Medicare agents and agency principals.
• Identify opportunities to streamline workflows and recommend improvements to enhance team efficiency.

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What Success Looks Like

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• The team operates effectively and exceeds service level agreement (SLA) goals, with your contributions playing a critical role.
• Agents consistently receive clear, patient, and professional support throughout their implementation and troubleshooting journeys.
• Contracts are processed quickly and accurately, reducing delays and minimizing friction for agents.
• Workflows are optimized and streamlined, thanks to your keen eye for identifying process improvements.

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Skills, Knowledge and Expertise

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• 1-3 years of experience in operations, customer support, success, or a similar role.
• A customer-obsessed approach to problem-solving, with a passion for delivering high-quality experiences.
• A proactive mindset, are resourceful and have the ability to identify areas for improvement within workflows.
• Proven ability to:  

  + Meet and exceed Service Level Agreements (SLAs) in a fast-paced environment.

  + Maintain extreme attention to detail while managing multiple tasks.

  + Excellent verbal and written communication skills.

  + Quickly adapt to new technologies, workflows, and processes.

  + Deliver exceptional customer service with patience and professionalism.

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Nice to Haves

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• Experience working with insurance agents, contracts, or Medicare (1-3 years) is a plus but not required.
• Familiarity with ticketing software and communication tools.
• A strong interest or background in supporting small business owners or independent agents.

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Compensation

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Role overview

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We are looking for an experienced Senior Credit & Collections Analyst to join our growing team! In this role, you’ll take ownership of high-risk, complex, and escalated accounts while contributing to key reporting and analytics efforts. The ideal candidate brings a strong mix of B2B collections expertise, advanced analytical skills, and the confidence to resolve tough scenarios independently. This is a great opportunity for someone who enjoys balancing relationship management with data-driven decision-making.

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What you'll do

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• Own a portfolio of high-value accounts: Manage a set of strategic customer accounts, ensuring timely collections and building strong working relationships.
• Tackle high-risk and escalated cases: Conduct outbound outreach focused on resolving complex, sensitive, or overdue balances.
• Negotiate and resolve disputes: Lead conversations with customers to reach favorable outcomes, resolving issues while protecting company interests.
• Provide strategic insights: Support reporting and analytics initiatives that help drive collections performance and inform business decisions.
• Ensure compliance and improve processes: Maintain adherence to company policies and internal controls, while identifying ways to streamline and enhance existing workflows.

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What you'll bring

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• 5+ years of hands-on B2B Credit & Collections experience.
• A track record of independently managing complex customer escalations and dispute resolution.
• Strong negotiation skills and sound judgment in high-stakes scenarios.
• Analytical mindset with experience building and interpreting reports (Excel or Google Sheets proficiency required).
• Excellent communication skills—both written and verbal.
• Highly organized, detail-oriented, and comfortable managing competing priorities in a dynamic environment.
• A proactive, problem-solving attitude and a sense of ownership.
• A degree in Finance or a related field is preferred, but equivalent practical experience is also valued.

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Role overview

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As the Director of Procurement, reporting to the VP, Finance and Principal Accounting Officer, you will establish and strategically build CarGurus’ procurement function from its current foundational state, shaping policies, systems, and processes designed to optimize efficiency, enhance cost-effectiveness, and support the company's long-term strategic objectives. This role requires a significant cultural shift as you centralize the procurement function, transitioning the organization from decentralized practices to a unified, strategically aligned procurement model.

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The ideal candidate will possess a forward-thinking vision, proven leadership capabilities, and deep expertise in strategic procurement. You will be responsible for developing and implementing procurement strategies aligned with business priorities, proactively driving cross-functional collaboration, and mentoring a high-performing procurement team. Your leadership will create a culture of strategic thinking, proactive execution, continuous improvement, and a growth mindset throughout the procurement organization.

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What you'll do

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Strategic Planning:

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• Develop, implement, and manage the lifecycle of procurement from sourcing and negotiating to vendor contracting, to periodic reporting, and supplier management.
• Create a vision for the procurement function that aligns with company strategy.
• Lead vendor cost reduction initiatives and set budgetary goals.
• Analyze market trends and make recommendations for improving procurement processes and practices to manage spend and potential savings effectively.
• Drive continuous improvement and reporting on procurement metrics to senior stakeholders.
• Plan and execute near-term and long-term procurement to effectively increase cash profit margin.
• Lead the strategy to deploy best practice uses of procure-to-pay software programs.
• Proactively leverage innovation, including AI-driven solutions, to enhance procurement agility and responsiveness, serving as a change leader who can rapidly adapt processes to an evolving business landscape.

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Vendor & Budget Management:

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• Identify, evaluate, select, and oversee vendor/supplier relationships to build strategic partnerships that enhance value and innovation.
• Deliver financial and operational value by leading negotiations with vendors on the scope of work, commercial terms, revenue-sharing, and other legal, compliance, and contractual terms as needed.
• Develop and manage the procurement budget, ensuring cost-effectiveness and alignment with financial goals.
• Monitor and report on procurement spend and savings.

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Collaboration & Team Leadership:

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• Manage and mentor the procurement team, fostering a high-performance culture, growth mindset, and bias for action.
• Provide guidance and support for professional development and career growth.
• Collaborate with cross-functional teams, including teams in Finance, Travel & Expense, Legal, IT, Information Security, and others, to ensure a cohesive approach to procurement.

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Compliance and Risk Management:

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• Continuously review and improve procurement processes to enhance efficiency and effectiveness.
• Ensure procurement activities comply with legal, regulatory, and ethical standards, including SOX requirements.
• Identify potential risks within procurement processes and develop strategies to mitigate them, ensuring business stability and adherence to corporate policies.

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What you'll bring

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• 10+ years of experience in the procurement field, with a proven understanding of Procurement’s role in a maturing organization including Purchasing, Procurement, Accounts Payable, and Travel & Expense systems and procedures.
• 6+ years of experience in a strategic people leadership role and a track record of building and developing high-performing teams.
• Technical understanding of finance systems, preferably Concur,  NetSuite and Zip HQ (nice to have).
• Demonstrated experience supporting internal and external partners/suppliers.
• Adept in managing complex vendor/supplier relationships and negotiating high-value contracts.
• Highly analytical and capable of setting and managing budgets effectively.
• Excellent communicator with the ability to influence and engage stakeholders at all levels.
• A strategic thinker with a problem-solving mindset.
• Bachelor’s degree in Supply Chain Management, Procurement Management/Operations, or a related field is an asset

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Summary

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​

The Contracting Success Operations Associate will join a dynamic customer success team tasked with supporting medicare insurance agents and agency principals through efficient contract processing operations, live video walkthroughs, and troubleshooting challenges related to contracting and implementation. The ideal candidate is an extremely detail-oriented, adaptable multi-tasker with strong communication skills and a desire to deliver outstanding, high-touch, customer experiences.

​

You will report directly to the Manager of Contracting Operations and collaborate closely with them to ensure fast feedback loops and continuously improve processes.

​

Please Note: This is a remote first position with a preference for an individual living in the CST, MST or PST time zones.

​

Key Responsibilities

--------------------

​

• Provide exceptional support to agents through email, 1-on-1 calls, and group video walkthroughs, offering troubleshooting assistance and clear guidance.
• Coordinate contracting workflows seamlessly between Spark, insurance carriers, and Medicare brokers, ensuring accuracy and timeliness.
• Respond promptly and professionally to Medicare broker inquiries across a range of contracting-related topics.
• Deliver top-tier customer experiences during Medicare broker implementation and ongoing high-touch support.
• Efficiently process new and transferring contracts for Medicare agents and agency principals.
• Identify opportunities to streamline workflows and recommend improvements to enhance team efficiency.

​

What Success Looks Like

-----------------------

​

• The team operates effectively and exceeds service level agreement (SLA) goals, with your contributions playing a critical role.
• Agents consistently receive clear, patient, and professional support throughout their implementation and troubleshooting journeys.
• Contracts are processed quickly and accurately, reducing delays and minimizing friction for agents.
• Workflows are optimized and streamlined, thanks to your keen eye for identifying process improvements.

​

Skills, Knowledge and Expertise

-------------------------------

​

• 1-3 years of experience in operations, customer support, success, or a similar role.
• A customer-obsessed approach to problem-solving, with a passion for delivering high-quality experiences.
• A proactive mindset, are resourceful and have the ability to identify areas for improvement within workflows.
• Proven ability to:  

  + Meet and exceed Service Level Agreements (SLAs) in a fast-paced environment.

  + Maintain extreme attention to detail while managing multiple tasks.

  + Excellent verbal and written communication skills.

  + Quickly adapt to new technologies, workflows, and processes.

  + Deliver exceptional customer service with patience and professionalism.

​

Nice to Haves

-------------

​

• Experience working with insurance agents, contracts, or Medicare (1-3 years) is a plus but not required.
• Familiarity with ticketing software and communication tools.
• A strong interest or background in supporting small business owners or independent agents.

​

Compensation

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