Associate Manager, Account Management
Headquartered in Cambridge, Massachusetts, CarGurus is the all-in-one platform that’s moving the entire car shopping journey online and guiding customers through each step. This includes everything from selling an old car to financing, purchasing, and delivering a new one. Today, millions of consumers visit cargurus.com each month, and more than 30,000 dealerships use our products. We have a people-first culture that fosters kindness, collaboration, and innovation, while empowering our Gurus with tools and resources to fuel their career growth. Our goal is to give all people—consumers, dealers, and our employees—the power to reach their destination.
Job Description
Role overview
An Associate Manager of Account Management, will be tasked with overseeing and optimizing the performance of the account management team, ensuring successful execution of Onboarding, Dealer Engagement, and Churn Mitigation. Additionally, they will provide essential support for the team's overarching goal of achieving excellence in Net Dollar Retention.
What you'll do
- Team Leadership and Development: Guide and lead the account management team, fostering a positive and collaborative work environment, and providing mentorship to enhance the skills and capabilities of team members.
- Strategic Account Planning: Develop and execute comprehensive strategies for managing key client accounts, ensuring alignment with organizational goals and client expectations to drive long-term success.
- Client Relationship Management: Build and maintain strong relationships with key clients, serving as the primary point of contact, understanding their needs, and proactively addressing concerns to enhance overall client satisfaction and retention.
- Performance Monitoring and Optimization: Implement performance metrics and KPIs to assess the effectiveness of account management initiatives. Continuously analyze results, identify areas for improvement, and implement strategies to optimize team performance and meet or exceed targets.
- Cross-Functional Collaboration: Collaborate with other departments such as sales, marketing, and product development to ensure seamless communication and coordination, facilitating the successful delivery of products or services and addressing client needs effectively.
What you'll bring
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Account Management experience is a plus
- Bachelors Degree or equivalent
- Team Leadership and Development: Guide and lead the account management team, fostering a positive and collaborative work environment, and providing mentorship to enhance the skills and capabilities of team members.
- Strategic Account Planning: Develop and execute comprehensive strategies for managing key client accounts, ensuring alignment with organizational goals and client expectations to drive long-term success.
- Client Relationship Management: Build and maintain strong relationships with key clients, serving as the primary point of contact, understanding their needs, and proactively addressing concerns to enhance overall client satisfaction and retention.
- Performance Monitoring and Optimization: Implement performance metrics and KPIs to assess the effectiveness of account management initiatives. Continuously analyze results, identify areas for improvement, and implement strategies to optimize team performance and meet or exceed targets.
- Cross-Functional Collaboration: Collaborate with other departments such as sales, marketing, and product development to ensure seamless communication and coordination, facilitating the successful delivery of products or services and addressing client needs effectively.
- Excellent verbal and written communication skills.
- Excellent organizational skills and attention to detail.
- Excellent time management skills with a proven ability to meet deadlines.
- Strong analytical and problem-solving skills.
- Ability to prioritize tasks.
- Ability to function well in a high-paced and at times stressful environment.
- Proficient with Microsoft Office Suite or related software.
- Account Management experience is a plus
- Bachelors Degree or equivalent
