Senior Product Specialist
Headquartered in Cambridge, Massachusetts, CarGurus is the all-in-one platform that’s moving the entire car shopping journey online and guiding customers through each step. This includes everything from selling an old car to financing, purchasing, and delivering a new one. Today, millions of consumers visit cargurus.com each month, and more than 30,000 dealerships use our products. We have a people-first culture that fosters kindness, collaboration, and innovation, while empowering our Gurus with tools and resources to fuel their career growth. Our goal is to give all people—consumers, dealers, and our employees—the power to reach their destination.
Job Description
Role overview
As a member of the PS team, this member will be responsible for onboarding and supporting the SMC product. They will be working on product configuration and activation, onboarding product and usage training to internal and external teams with a strong engagement with product and commercial teams for product improvements.
What you'll do
- Configure product features live with dealers via phone/video
- Feedback loop for external and internal stakeholders
- Training and best practices to dealers & internal teams , provide resources and guidance to achieve success on the product
- Troubleshoot internal inquiries via slack and cases
- Troubleshoot and coordinate with vendors product support needs
- Responsible for rescheduling no-show meetings with dealers
- Drive projects to continuously improve process and product adoption
- Collaboration with CarOffer for product configuration and activation
What you'll bring
- Strongly recommend dealership background
- Salesforce Knowledge a plus
- Strong presentation skills
- Deeper knowledge of product-adjacent (dealer ops, financing, etc..) topics creating a higher level of dealer consultation and support
- Ability to navigate multiple contacts within a dealership as needed
Role overview
As a member of the PS team, this member will be responsible for onboarding and supporting the SMC product. They will be working on product configuration and activation, onboarding product and usage training to internal and external teams with a strong engagement with product and commercial teams for product improvements.
What you'll do
- Configure product features live with dealers via phone/video
- Feedback loop for external and internal stakeholders
- Training and best practices to dealers & internal teams , provide resources and guidance to achieve success on the product
- Troubleshoot internal inquiries via slack and cases
- Troubleshoot and coordinate with vendors product support needs
- Responsible for rescheduling no-show meetings with dealers
- Drive projects to continuously improve process and product adoption
- Collaboration with CarOffer for product configuration and activation
What you'll bring
- Strongly recommend dealership background
- Salesforce Knowledge a plus
- Strong presentation skills
- Deeper knowledge of product-adjacent (dealer ops, financing, etc..) topics creating a higher level of dealer consultation and support
- Ability to navigate multiple contacts within a dealership as needed
