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About the Role:

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As a Senior Detection and Response Engineer, you will join a 24/7 Security Operations team and play a critical role in safeguarding our organization's information assets and ensuring the integrity, confidentiality, and availability of our systems and data. You will be responsible for designing, implementing, and maintaining advanced threat detection systems to safeguard our organization's digital assets against cyber threats. This role requires a proactive mindset, strong analytical skills, and the ability to work collaboratively with cross-functional teams.

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Key Responsibilities:

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• Write custom detection logic while working with the the Security Operations team
• Assist in the day-to-day operations of the security operations center (SOC), including monitoring, analysis, and response to security incidents and alerts.
• Monitor and report the health of all security sensors across CoreWeave’s environment and drive resolution of reported defects.
• Demonstrate a keen ability to multitask while still making sound decisions in high pressure situations
• Develop and implement security monitoring and detection strategies to identify and mitigate threats in real-time.
• Conduct threat hunting activities to proactively identify and address potential security risks and vulnerabilities.
• Coordinate with internal and external stakeholders to investigate security incidents, conduct root cause analysis, and develop remediation plans.
• Contribute to security incident response plans and procedures, ensuring timely and effective response to security incidents.
• Collaborate with cross-functional teams to implement security controls, policies, and procedures to protect against emerging threats and vulnerabilities.
• Stay on top of the latest security trends, threats, and technologies, and make recommendations for improving our security posture.
• Participate in security assessments, audits, and compliance initiatives to ensure adherence to regulatory requirements and industry best practices.

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Required Skills:

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• Ability to deliver small to medium sized projects that span several technical disciplines and teams.
• Ability to take documented detections misses and leverage available people, technology, processes to deliver effective detections.
• Strong Experience writing custom alert logic in any major SIEM (eg Splunk, Rapid 7, Sumo Logic, etc.)
• Intermediate understanding of Kubernetes fundamentals and the willingness and desire to grow their working knowledge of Kubernetes.
• Experience collaborating as a stakeholder in Purple Team & Red Team engagements.
• Practical knowledge of modern TTP frameworks. (Cyber Kill Chain, MITRE ATT&CK)
• Functional knowledge of at least 1 query language. (SQL, Splunk, HiveQL, Humio, FQL)
• Proficiency in at least 2 programming languages (Ex: Python, Bash, Go, JavaScript)
• Intermediate knowledge of Linux or macOS internals.
• Intermediate knowledge of Linux or macOS event sources. (eBPF, Endpoint Security Framework)
• Hands-on experience applying the Incident Response Lifecycle.

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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $140,000-$160,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

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Hybrid Workplace

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Successful candidates will be expected to attend onboarding training at our NJ Headquarters within their first several weeks of employment, with subsequent quarterly travel requirements of 1 week duration.

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If you reside within a 30-mile radius of our New Jersey, New York, or Philadelphia offices, we're excited for you to join us at the office at least three times a week, recognizing the significance we place on fostering connections, collaboration, and creativity within our office culture. Our commitment to operating as a hybrid workplace underscores our dedication to enabling our employees to tailor their work-life balance to their individual preferences.

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CoreWeave is looking for a motivated and talented Senior Sales Development Representative to join our growing team. At CoreWeave we are building the next generation public cloud for accelerated workloads. Your primary responsibility is to help turn leads into qualified opportunities by partnering with marketing and sales to create and execute on outbound lead generation campaigns, specifically in the Machine Learning and AI sector. This position requires outbound messaging, qualification, consultative selling skills, and tight collaboration with the Account Executives to generate new opportunities. This is not a silo position. This position is ideal for a collaborative and energetic individual looking for an environment that fosters career growth and upward mobility in their career that can contribute to the sales and marketing teams in a fast paced environment.

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Responsibilities

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• Develop opportunities for the sales team from prospecting into high-target accounts and following up with marketing generated leads
• Interact with prospects via email and Zoom with a high attention to customization and detail
• Consistently achieve qualified meeting quota to help meet quarterly and annual revenue goals
• Track all relevant qualification and lead management activity using Salesforce.com
• Quickly learn the CoreWeave product(s), effectively communicate our value proposition, and be able to react to objections and competitive questions
• Research accounts, generate interest, and develop accounts to stimulate opportunities
• Develop a deep understanding of our target markets, and stay up to date on industry news

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Requirements

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• 1-2 years of experience in business development and/or sales roles
• Track record of hitting or exceeding sales quotas
• Experience using Salesforce.com or comparable CRM strongly desired
• Strong understanding of SDR and lead development best practices and procedures
• Proven ability to perform successfully in a fast paced and flexible environment

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Preferred

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• Thrives in a competitive environment
• Tech startup experience
• Experience with Cloud Technologies
• Salesloft / Outreach experience

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The base pay for this position is $70,000 per year with an additional $20,000 bonus; paid quarterly 

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Hybrid Workplace

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Successful candidates will be expected to attend onboarding training at our NJ Headquarters within their first several weeks of employment, with subsequent quarterly travel requirements of 1 week duration.

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If you reside within a 30-mile radius of our New Jersey, New York, or Philadelphia offices, we're excited for you to join us at the office at least three times a week, recognizing the significance we place on fostering connections, collaboration, and creativity within our office culture. Our commitment to operating as a hybrid workplace underscores our dedication to enabling our employees to tailor their work-life balance to their individual preferences

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CoreWeave is seeking a highly skilled and motivated Senior Systems Engineer to join our Kernel HAVOCK Team. In this role, you will play a crucial part in the design, development, and optimization of our bare-metal systems from POST through joining a Kubernetes cluster. The team’s primary responsibilities include maintaining a custom Linux kernel, various OS images (Ubuntu-based), the virtualization stack (kubevirt/qemu/vfio), and the container/pod runtime stack (containerd/nydus/kubelet). You will collaborate closely with cross-functional teams, up stack engineering teams, and stakeholders to ensure the successful delivery of highly performant and reliable software solutions.  

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Kernel Hardware - Acceleration - Virtualization - Operating Systems - Containerization - Kubelet

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Our Team’s Stack:

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• Linux Kernel (custom build, currently tracking Ubuntu HWE)
• Intel/AMD CPUs, Nvidia GPUs, DPUs, Infiniband and Ethernet NICs
• KubeVirt, QEMU, SR-IOV, vfio-pci
• Ubuntu 22.04
• Containerd, Kubelet

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Responsibilities:

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• Develop and maintain tooling to build custom Linux kernels and stateless OS images
• Automate packaging of critical components (drivers, microcode, components with out-of-tree patches, etc)
• Serve as a senior point of contact for hardware issue escalation and troubleshooting
• Collaborate with cross-functional teams to define Linux and OS requirements, specifications, and system architecture
• Analyze and optimize the performance of bare-metal and virtualized systems, identify bottlenecks, and propose improvements for enhanced efficiency

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Requirements:

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• Must have at least 5 years of professional experience maintaining large fleets of Linux servers
• Deep professional experience with troubleshooting and debugging hardware, OS, and kernel issues
• History of improving system efficiency within different subsystems (network, storage, security)
• Strong familiarity with sysctls, cgroups, iommu, init systems, seccomp/apparmor
• Ability to effectively prioritize and communicate proposed features and fixes
• Strong passion for automation, with a commitment to automating processes comprehensively
• Excellent documentation skills and attention to detail
• Strong analytical and problem-solving abilities

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Nice-to-haves:

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• Experience with kexec, kpatch, kdump
• Experience building CI/CD pipelines (GitHub or GitLab)
• Opinions about software version control and team collaboration
• Experience writing software tests

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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $160,000/year in our lowest geographic market up to $210,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.  

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Please note that this is a 24/7 team. You will be asked to select your preferred shift(s) below. 

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As a CoreWeave Cloud Support Engineer, you will be at the forefront of this transformational technology. You will assist a list of cutting-edge companies and developers taking advantage of our accelerated compute services and features to run their mission-critical applications. You will support the success of these customers by responding to technical inquiries related to large and production critical issues and helping resolve root causes of cloud, network, and/or system issues. You will participate in proactive processes and activities that ensure the efficient and uninterrupted execution of our clients’ jobs.

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What You'll Do:

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• Maintain high customer satisfaction by acting with empathy, understanding the business impact and priority of customer issues, and following our support center best practices
• Monitor and triage our multi-channel support queue with an eye on maintaining and/or exceeding our Service Level Objectives (SLOs)
• Use existing troubleshooting tools and techniques to establish root-cause for queries and provide a customer-facing root cause assessment.
• Promptly resolve technical incidents and escalations, with effective communication to all stakeholders internally and externally
• Perform internal classification of support requests, documenting classes of problems and preventative actions for further retroactive analysis
• Drive customer communication during critical events
• Identify, maintain and create documentation for all varieties of corner case scenarios and troubleshooting workflows, and assist with the creation of tutorials, how-to videos, and other technical materials for the CoreWeave customer community
• Drive projects that improve support-related processes and our customers’ technical support experience
• Assist with the training and development of new hires
• Plan, organize, and manage tasks, resources, and timelines across teams to accomplish work accurately and on time
• Provide high-touch assistance to highest Tier customers, build an in-depth understanding of most pressing customer issues and act as an advocate for such issues with our internal teams

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Who You Are:

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• You're an excellent communicator (both written and verbal)
• You love to solve problems and have an aptitude for identifying technical issues and developing appropriate solutions
• You have a working knowledge of basic Linux system administration, networking, and storage
• You have a good understanding of distributed computing environments and methodologies, including storage volumes, private networks, load balancers, and virtual machines
• You're familiar with High-Performance Computing (HPC) system administration
• You have some experience with Kubernetes & Docker
• You're proficient with Shell and/or Python scripting
• You have a solid understanding of virtualization and cloud computing (Hypervisors, VMware, Xen)
• You have some experience with Windows sysadmin

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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $75,000/year to $110,000/year. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

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This role is based in the greater NYC area, we have offices in Roseland, NJ and Brooklyn, NY.  Hybrid opportunity with a lot of flexibility.

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CoreWeave is seeking a highly skilled and motivated Infrastructure/Hardware Engineer to join our Hardware Provisioning team. In this role, you will play a crucial part in the design, development, and optimization of our server hardware infrastructure. You will collaborate closely with cross-functional teams, external vendors, and stakeholders to ensure the successful delivery of highly performant and reliable hardware solutions.  

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Responsibilities:

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• Develop and maintain hardware/firmware management services.
• Automate all aspects of the server hardware lifecycle.
• Serve as the senior point of contact for hardware escalation and troubleshooting.
• Collaborate with cross-functional teams to define hardware requirements, specifications, and system architecture.
• Create and maintain accurate documentation of hardware designs, specifications, test procedures, and results.
• Analyze and optimize the performance of hardware systems, identify bottlenecks, and propose improvements for enhanced efficiency.
• Establish processes for internal hardware testing, deployment, and performance optimization.

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The ideal candidate will have at least 2 years professional experience with the following:

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• Proficiency in ansible/python and experience with programmatically interacting with server BMCs, using IPMI or Redfish
• In-depth knowledge of server hardware, components, and management technologies.
• Proven ability to stay updated with the latest industry technologies and trends.
• Previous experience collaborating with hardware vendors.
• Strong passion for automation, with a commitment to automating processes comprehensively.
• Excellent documentation skills and attention to detail.
• Strong analytical and problem-solving abilities.

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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $160,000/year in our lowest geographic market up to $185,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.  

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About the role:

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The Data Platforms Team serves as the experts on data ingestion, data flow and retrieval for CoreWeave. This team is responsible for the development of use cases, discovery of innovative solutions, automation and operations of our data platform infrastructure.

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We are seeking a senior engineer with specialization in data platforms and stream processing who can help us fulfill the goal of our multi-regional datastore strategy and establish communication models for our data flow. This individual will work with a team of 6-8 mixed skill engineers and have the opportunity to work on the full gamut of rewarding challenges that come with the business of building a cloud in a communicative, supportive, and high-performing environment. As a member of the Data Platforms Team you will have the opportunity to:

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• Identify and develop applications for the organization's data. This involves understanding business needs and creating solutions that leverage data effectively.
• Design and implement the platform to deliver data to teams with a focus on providing managed solutions.
• Participate in operations and scaling of relational data platforms.
• Develop a stream processing architecture and solve for scalability and reliability.
• Improve the performance, security, reliability, and scalability of our data platforms, and related services and participate in the teams on-call rotation.
• Establish guidelines, guard rails for data access and storage for stakeholder teams.
• Ensure compliance with standards for data protection regulation.
• Grow, change, invest in your teammates, be invested-in, share your ideas, listen to others, be curious, have fun, and, above all, be yourself.

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Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are some qualities we’ve found compatible with our team. If a portion of this resonates with you, we’d love to talk.

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• You have six or more years of experience in a software or infrastructure engineering industry.
• You enjoy helping your colleagues achieve more with less effort.
• You have experience operating services in production and at scale and are versed in reliability engineering concepts such as the different types of testing, progressive deployments, error budgets, the role observability, and fault-tolerant design.
• You understand data consistency and concurrency models, can clearly define data models and establish guidelines around data management.
• You’re excited about new research in data structures.
• You’re familiar with distributed NewSQL datastores such as CockroachDB, TiDB, YDB, Yugabyte and/or stream processing tools such as NATS or Kafka.
• You have experience with designing and operating these systems at scale.
• You’re familiar with Kubernetes and have interest or experience with using it for event-driven and/or stateful orchestration.
• You’re excited to have the opportunity to contribute to a Kubernetes operator in order to manage data systems.
• You know your way around a Linux distro, shell scripting, and the Linux storage and networking stacks.
• You can transform problems in elastic solutions, decompose them into achievable tasks, and socialize both to your teammates.
• You have a proficiency in go, python, java, and/or C and you’re interested in contributing to open source.
• You’re excited about being part of a team of diverse perspectives and backgrounds that believe in tackling challenges, growing hand in hand, and winning together.

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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $175,000 - $210,000 annually. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

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About the role:

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An engineering practice is only as healthy as its foundational dependencies and CoreWeave’s Kubernetes Infrastructure Team supports the platform and tools that underpin nearly every part of the cloud. Responsible for our internal Kubernetes-on-metal clusters in each datacenter, engineers on this team have the mission to manage and scale Kubernetes in one of one of the fastest growing clouds in the world. The domain of bare-metal day-0+ reliability engineering offers unique and rewarding challenges in orchestration, fleet operations, testing, observability and automation and every team member will have opportunities to develop their skills with Kuberenetes in an environment unique to being a cloud-builder, not just a cloud-consumer.

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We are seeking a Senior Engineer to join the Kubernetes Infrastructure team and help us grow our orchestration platforms in scale, reliability, and featureset. This individual will join a team of 4-6 mixed-skill engineers and have the opportunity to work on the full gamut of rewarding challenges that come with the business of building a cloud in a communicative, supportive, and high-performing environment. As a member of the Kubernetes Infrastructure Team, you would have the opportunity to:

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• Design and implement solutions to fascinating problems of scale for provisioning and managing (many) bare-metal Kubernetes clusters in a hands-free, growing environment.
• Develop a toolchain and program for testing and developing against a complex cloud environment at a scale that remains agile.
• Create custom Kubernetes interfaces, gateways, and orchestrators all managed using Gitops tools such as Argo CD and Helm.
• Improve the performance, security, and reliability of our internal Kubernetes platforms and participate in the Kubernetes Infrastructure on-call rotation.
• Build dashboards, alerts, and insights into the customer experience using Grafana and Prometheus ecosystem tools.
• Grow, change, invest in your teammates, be invested-in, share your ideas, listen to others, be curious, have fun, and, above all, be yourself.

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Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are some qualities we’ve found compatible with our team. If a portion of this resonates with you, we’d love to talk.

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• You have two or more years of experience in a software or infrastructure engineering industry
• You have experience operating services in production and at scale.
• You have some experience using Kubernetes with a conceptual understanding of its major components and/or have administered unmanaged (eg, not EKS/GKE) Kubernetes clusters with some form of automation such as KubeSpray.
• You’re comfortable with the idea of using Go as your primary programming language.
• You know your way around a Linux distro, shell scripting, and/or the Linux storage and networking stacks.
• You’re interested in reliability engineering concepts such as the different types of testing, progressive deployments, error budgets, the role observability, and fault-tolerant design.
• You can transform problems in elastic architectures, decompose them into achievable tasks, and socialize both to your teammates.
• You’re excited about being part of a team of diverse perspectives and backgrounds that believe in tackling challenges, growing hand in hand, and winning together.

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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $185,000 to $200,000 annually. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.  

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Hybrid Workplace

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Successful candidates will be expected to attend onboarding training at our NJ Headquarters within their first several weeks of employment, with subsequent quarterly travel requirements of 1 week duration.

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If you reside within a 30-mile radius of our New Jersey, New York, or Philadelphia offices, we're excited for you to join us at the office at least three times a week, recognizing the significance we place on fostering connections, collaboration, and creativity within our office culture. Our commitment to operating as a hybrid workplace underscores our dedication to enabling our employees to tailor their work-life balance to their individual preferences.

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About the role:

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***Please note that this is a night shift role, which operates from 12am - 12pm EST, Monday through Wednesday and every other Thursday***

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The Cloud Operations Team is the heart of CoreWeave’s operational practice.  As a Cloud Operations Engineer, you’ll work as a team in a Virtual (remote) Operations Center responding to performance and availability issues across the CoreWeave cloud.  This role places you on the front line of operations, bridging the gap between Customer Support and Service Owning teams.  Working in shifts ensuring 24x7 coverage, you’ll develop proactive health monitoring, triage alerts and incidents serving in the commander role during Priority Incident events, and participate in ongoing analysis and reliability improvement practices.   

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Collaborating across development and engineering, this role allows you to operate horizontally and vertically within the CoreWeave ecosystem to root out problems, initiate and coordinate responses, and drive lower MTTR and MTTD scores.

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This role is ideal for an individual with broad technology and troubleshooting skills who has the desire to expand their knowledge in critical areas such as networking, storage, Kubernetes, automation, and observability.  Candidates in this role likely aspire to a career as an SRE, domain specific engineer or engineering management.

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You will work with a team of 8 Operations Engineers and have the opportunity to work on the full gamut of rewarding challenges that come with operating the AI Cloud in a communicative, supportive, and high-performing environment. 

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As a member of the Cloud Operations Team you have the opportunity to:

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• With a customer first mindset, proactively identify performance and availability issues in production
• Interpret operational and observability data to assess system performance and adherence to Service Level Objectives
• Investigate, validate and triage alerts and incidents
• Enable insight into the customer experience by developing and maintaining dashboarding and alerting
• Provide Tier 2 support for internal and customer facing services
• Act with autonomy to initiate and coordinate response to priority incidents as Incident Commander
• Participate in, and/or conduct incident post mortems
• Draft Post Incident Review documents
• Identify opportunities and implement solutions to improve response processes
• Partner with SRE and Service Owning teams to ensure operational readiness for services and applications
• Create and maintain knowledge articles and documentation
• Learn and navigate the tools, systems and processes that enable the AI cloud
• Grow, change, invest in your teammates, be invested-in, share your ideas, listen to others, be curious, have fun, and above all, be yourself.

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Wondering if you’re a good fit? We believe in investing in our people, and value candidates who can bring their own diversified experiences to our teams – even if you aren't a 100% skill or experience match. Here are some qualities we’ve found compatible with our team. If a portion of this resonates with you, we’d love to talk.

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• You enjoy using observability data to visualize service health, and triangulate proximate cause of performance and availability issues.
• You have experience in a support capacity with broad understanding and ability to navigate and interact with modern applications and infrastructure
• You are comfortable managing communication and coordinating multiple engineers during an incident
• You have a desire to learn or have experience with automation.
• You are comfortable with the idea of working on the Linux CLI and have a foundational understanding of scripting including elements such as conditionals, variables, and loop structures.
• You’re comfortable in open source environments.

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• You’re excited to help bootstrap a new team and contribute to developing processes that enable the future scalability of the team.
• You are open to feedback, coaching, and being an active participant in improving how the team functions
• You’re excited to join a team with diverse perspectives and backgrounds that believe in tackling challenges, growing hand in hand, and winning together.

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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $110,000-$140,000 annually. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

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Hybrid Workplace

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If you reside within a 30-mile radius of our New Jersey, New York, or Philadelphia offices, we're excited for you to join us at the office at least three times a week, recognizing the significance we place on fostering connections, collaboration, and creativity within our office culture. Our commitment to operating as a hybrid workplace underscores our dedication to enabling our employees to tailor their work-life balance to their individual preferences

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Role Overview: 

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The Sales Analytics team at CarGurus is seeking a Senior Data Analyst to help empower our Sales & Service teams with data-driven tools and insights. Our mission is to enhance dealer interactions, streamline prioritization, and drive seller productivity through small but impactful gains. In this role, you will deliver analysis and insights that support revenue growth and customer retention across both US and international Sales & Service organizations.

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As a key member of the team, you will contribute to the Sales Reporting roadmap and work closely with Sales & Service leaders, Sales Support teams, and Data Engineering to build reporting and develop innovative tools.

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Key Responsibilities:

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• Define, refine, and execute the reporting roadmap to support a diverse range of internal stakeholders in Sales & Service.
• Provide strategic insights into sales performance, funnel analysis, expansion opportunities, and sales cycle efficiency to support informed business decisions.
• Create actionable reports and interactive dashboards from diverse data sources to drive informed decision-making across all levels of the organization.
• Identify opportunities to improve CRM and sales motion tracking, collaborating with stakeholders to implement effective solutions.
• Drive the development of sales tools, research, and strategic initiatives through efficient data sourcing and ETL processes.
• Use data and models to support recommendations to leadership, enhancing business outcomes.
• Maintain documentation on data and reporting protocols as processes evolve.
• Enforce data governance policies to ensure data accuracy and completeness.

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Qualifications:

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• Bachelor’s degree in business, finance, or a related analytical field.
• 5+ years of experience in an analytical role, ideally within SaaS, data strategy, or consulting environments.
• At least 3 years of experience with Salesforce or similar CRM software.
• Proficient in using storytelling techniques to present data insights in a clear and engaging manner, catering to diverse stakeholders
• Demonstrated ability to independently analyze and synthesize complex data into clear, actionable insights.
• Proficiency in SQL and advanced data modeling techniques.
• Experience with ETL processes; knowledge of DBT is a plus.
• Proficiency in advanced data visualization tools like Tableau or CRM Analytics. Experience in Looker is a plus.
• Strong understanding of SaaS Sales KPIs and Monthly Recurring Revenue (MRR).
• Strong communication skills, with an ability to translate complex data insights into actionable recommendations for business leaders
• Proven ability to proactively identify and address gaps in sales processes and data management.
• Driven by the challenge of enabling sales representatives and leadership to achieve their targets through insightful data analysis that supports decision-making

Hi, I’m Paul, VP Engineering at Customer.io.

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I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.

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At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.

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Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!

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As an Engineering Manager at Customer.io, you will...

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• Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
• Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
• Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
• Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
• Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
• Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
• Build and maintain a partnership with your Product Management and Design peers

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We're looking for someone who…

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• Works in North/South American time zones
• Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
• Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
• Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
• Builds and nurtures high performing teams
• Is fueled to reach higher when our customers are having a bad day
• Communicates concisely, accurately, and directly, both verbally and in writing

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About Customer.io

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Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

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This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.  

Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

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• Zone 1: $224,000 - $246,000 USD
• Zone 2: $205,000 - $225,000 USD
• Zone 3: $187,000 - $205,000 USD
• Zone 4: $150,000 - $$165,000 USD

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Please speak with a recruiter for additional information about zone locations.

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Benefits at Customer.io include:

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• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

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All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

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Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

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Join us!

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Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

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How to apply

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Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.

​

Here's what you can expect from our hiring process (order is subject to change):

​

1. 30 minute video call with Recruiter
2. Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
3. 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
4. Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview

Hi, I’m Terry, Director of Engineering Platform Experience at Customer.io. I’m looking for an Enablement Engineer to join our growing Engineering team.

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Customer.io is looking for a collaborative senior engineer who loves to reduce complexity, improve development velocity, and decrease time to market by providing self-service solutions, engineering standards, and best practices. Our small, remote-first team is fun-loving, passionate, and highly effective. We offer many opportunities to grow and refine your skills while having a significant impact. Other members of our team have backgrounds in various industries, from AdTech to Gaming. We believe that embracing our unique perspectives and expertise is key to our success as a collaborative team.

​

We value diversity, and, as a distributed company, are committed to giving you the flexibility and freedom to work from anywhere in the world, on a schedule that fits your family and your life.

​

What you'll do:

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• Develop novel solutions to reduce engineering drag
• Jointly develop and execute a roadmap for solving identified developer productivity challenges
• Work closely with engineering leaders and managers within our company focused on improving quality and reliability
• Build internal processes and tools that optimize the developer experience at Customer.io
• Take an active role in a friendly, supportive team that encourages you and the entire company to grow as individuals, professionals, and teams
• Mentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together

​

What we're looking for:

​

• A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way
• Experience working with engineers and applying a deep understanding of their needs to produce timely solutions to their real-world problems
• Comfort working in UNIX environments and applying modern collaborative development practices.
• Proficiency in Go
• Proficiency in using front-end technologies like JavaScript and CSS to build complex web applications. Ember.js experience is nice to have.
• Ability to deliver high-quality solutions quickly and without mentorship
• Experience working within a distributed company is preferred

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

This is a fully remote role. We are offering a starting salary of $145,000 - $160,000 USD USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.

​

Here's what you can expect from our hiring process (order is subject to change):

​

1. 30-minute video call with a Recruiter
2. 60-minute video call with the Hiring Manager
3. Take Home Assignment
4. 90-minute Technical Interview & Assignment Review Call
5. Final Interview with the Hiring Manager

Hi, I'm Ahmed, Engineering Manager at Customer.io. I'm seeking a Senior Android Engineer to join our growing Engineering team.

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We're seeking a seasoned software engineer with extensive native Android expertise. You will play a pivotal role in guiding our team, mentoring junior engineers, and uphold our high performance and quality standards as well as solid engineering practices. The ideal candidate will have a strong track record of delivering high-quality Android SDKs, demonstrated leadership skills, and a willingness to learn and support other platforms such as iOS, Flutter, and ReactNative.

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Some things you'll do

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• Develop and lead the development of our mobile SDKs.
• Mentor junior team members and foster a collaborative environment.
• Engage in architectural design discussions and problem-solving.
• Contribute to continuous improvement and innovation.
• Maintain and improve code quality through writing unit, integration, and E2E tests.
• Collaborate with cross-functional teams and partners to define, design, and ship new features.

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Qualifications

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• 5+ years of experience in native Android development.
• Proficiency in Kotlin, Java, and Android SDK.
• Strong understanding of Android architecture, design patterns, and best practices.
• Experience with Android dependency management tools like Gradle and Maven.
• Experience in leading projects, and mentoring junior engineers.
• Excellent problem-solving skills and a product-minded approach.
• Able to work core hours of 2PM and 5PM GMT to interact with the team.

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Good to have:

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• Experience with other mobile technologies (iOS, React Native, Flutter).
• Familiarity with Behavior Driven Development.
• Contributions to open-source projects.
• Backend or full-stack development experience.

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Why Join Us?

​

• Competitive compensation and perks.
• Be part of a diverse and inclusive team that values each member's unique contributions.
• Enjoy a culture that promotes work-life balance and continuous learning.
• Fully remote work environment.

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

​

Here's what you can expect from our hiring process:

​

1. 30-minute video call with a Recruiter
2. 60-minute live coding interview with our engineers
3. 60-minutes team lead assessment with the team Engineering Manager and Product Manager
4. Final Interview

Hi, I'm Julia, Engineering Manager at Customer.io. I'm seeking a Senior Backend Engineer to join our growing Engineering team.

​

Customer.io is looking for collaborative senior scaling developers who love solving interesting puzzles and are excited to help us build a scalable platform that our customers love. Our small, remote-first team is fun-loving, passionate, and highly effective. We offer many opportunities to grow and refine your skills while having a significant impact. Our team members have backgrounds in various industries, from AdTech to Gaming. We believe embracing our unique perspectives and expertise is the key to our success as a collaborative team.

​

As a distributed company, we value diversity and are committed to giving you the flexibility and freedom to work from anywhere in the world on a schedule that fits your family and your life.

​

Some things you'll do

​

• Be a model and mentor for writing well-architected, well-tested, and easy-to-understand services in Go that help our customers easily send timely & relevant messages at scale.
• Apply your unique perspective to help us define and build the next generation of features and infrastructure needed to help our customers and company flourish.
• Work with our tech support teams to diagnose operational issues and help our customers achieve their goals with our product.
• Take an active role in a friendly, supportive team that encourages you and the company to grow as individuals, professionals, and teams.
• Mentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices.

​

What we're looking for

​

• A track record of delivering performant and scalable distributed applications on cloud infrastructure in Golang
• A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way
• Experience working with customers and applying a deep understanding of their needs to produce timely solutions to their real-world problems.
• A solid understanding of scalability problems and experience building out performant distributed applications on cloud infrastructure.
• Comfort working in UNIX environments and applying modern collaborative development practices.
• Experience in working with RDB systems, preferably MySQL.
• Ability to deliver high-quality solutions quickly and without mentorship.
• Experience working within a distributed company is preferred.
• Preferably 7+ years of relevant experience
• Able to work core hours of 8AM-11AM EST to interact with the team.

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

​

Here's what you can expect from our hiring process:

​

1. 30 minute video call with a Recruiter
2. 60 minute Technical Interview with two members of our engineering team
3. Take Home Assignment
4. 60 minute Assignment Review Call with two members of our engineering team
5. 60-minute Interview with Hiring Manager

👋 Well, hello! My name is Maria Diaz — I’m a Recruiter here at Customer.io. Thank you for taking the time to consider this opportunity. The Sales Team and I are proactively seeking qualified candidates for future Account Executive (AE) positions on our team.

​

While we may not be actively hiring for this role at the moment, we are eager to connect with talented individuals who are interested in getting the ball rolling. This evergreen posting serves as an opportunity for you to express your interest in joining our Sales team.

​

About the job

​

This is a unique opportunity to join a thriving, fast-paced team to take your sales career to the next level and help lead our expansion into the EMEA market. If you’ve worked deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.

​

Our AEs run the full sales cycle (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.

​

We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.

​

Some things you'll do...

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• Prospect into our ICP (ideal customer profile) within the EMEA region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
• Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
• Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
• Schedule and perform online demos with qualified prospects.
• Uncover key business needs and problems, match Customer.io's solutions and features
• Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
• Explain and demonstrate the features and merits of our products and services

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About you...

​

• You have a minimum of 2 years’ experience as a top performer in a B2B Saas based Account Executive role, ideally within the Marketing Technology landscape
• Proven track record of quota and goal achievement
• Familiarity with MEDDPICC or a similar sales framework
• Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
• Ability to identify customer business needs in order to recommend relevant solutions
• Ability to prioritize responsibilities in a fast-paced and dynamic environment
• You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
• You have a Growth Mindset, and always put your customers first!

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $90,000 USD Base + $90,000 Variable = $180,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks of paid parental leave
• 100% paid insurance premiums for you and your dependents, for medical, dental, vision,
• Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date.
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact!

​

​