Find Your Dream Job at a Company that Shares Your Values

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Role overview

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Join our dynamic team as a US Business Development Representative, where you'll play a pivotal role in acquiring new customers and providing exceptional service to automotive dealerships nationwide. As the first point of contact for many clients, you'll showcase CarGurus' offerings and benefits with professionalism and enthusiasm, utilizing both outbound and inbound strategies.

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What you’ll do

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• Initiate contact with potential clients through daily outbound cold calls to both independent and franchise dealerships.
• Qualify inbound leads by engaging in insightful discussions about dealers' business objectives, strategies, and interest in our market-leading products.
• Collaborate with our inside sales team to identify and pursue opportunities for new dealership partnerships.
• Manage and prioritize your time effectively to exceed monthly performance metrics and drive results.

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What you'll bring

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• A passion for sales and a desire to build a successful career in the sales field.
• Strong time management and organizational skills to handle multiple tasks and priorities effectively.
• Self-motivation, drive, and a commitment to personal and professional growth.
• Excellent verbal and written communication skills to articulate product offerings and engage with clients
• Coachability and a willingness to learn and adapt in a fast-paced environment.
• Previous sales experience is preferred but not required; we welcome motivated individuals from diverse professional backgrounds.
• Experience in customer service or hospitality is a plus.

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Please Note: This position marks the starting point for a career in sales at CarGurus. We encourage candidates from various backgrounds who are eager to grow within our sales organization. Successful candidates will show a commitment to personal development through our Business Development Representative (BDR) program, providing pathways for advancement.

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Role overview

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The Account Manager (AM) role leads the success, retention, and growth of their book of business throughout the customer lifecycle. An AM has a positive relationship with both internal (Account Executives) and external (Dealer Partners) stakeholders. As the primary contact for dealers and dealer groups, AMs are responsible for providing an effective and communicative consultative performance analysis and technical support experience to ensure dealers are getting a positive value from their CarGurus subscription. AMs work closely with Account Executives (AE) to drive growth within the existing customer base through product upgrades, new product sales, and renewals. Through effective relationship management and proactive engagement, the primary objective of an AM is to protect against dealership churn and drive the growth of product and services usage.

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What you'll do

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• Partner with AE to support shared book of business
• Become a subject matter authority on all CarGurus products (Listings Packages & Digital Suite)
• Complete post-sale onboarding for new dealerships and dealership personnel
• Be data driven in quantifying value of our service to dealers and identifying opportunities for growth and improved results.
• Educate dealers on how to maximize the value of the CarGurus platform by leveraging tools, reports, and best practices
• When appropriate, work with customer to follow-up on technical, billing, and content issues
• Advance cross-departmental collaboration (Support, Billing, Data Integrity, Product and Engineering) to convey key issues and promote new insights within the CarGurus organization
• Develop deep and wide-ranging relationships with dealership decision makers and staff, growing our span of influence and the number of CG Champions within the dealership

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In summary, Account Managers provide ongoing support to improve the overall level of client happiness and minimize customer churn. To ensure the best customer experience, and in turn an increase in product adoption, stickiness, and revenue per dealer, AM collaborates closely with their AE counterparts to build a detailed spectrum of CarGurus engagement for any customer. From initial onboarding through steady-state proactive and strategic consultation, an AM serves as the consultative face of CarGurus and trusted advisor to customers throughout the partnership lifecycle.

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