Find Your Dream Job at a Company that Shares Your Values

The salary range for this position is $114,950-$151,839.

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Responsibilities

Health Research, Inc. is seeking a Director, Software Engineering, who will be dedicated to growing and sustaining technology to meet the business needs of an innovative scientific organization while promoting engineering and operational excellence. The incumbent will work within the Wadsworth Center. 

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Innovative, multidisciplinary research. Complex diagnostics and novel detection methods. High-tech instrumentation and state-of-the-art laboratory services. All are components of the scientific community that is the Wadsworth Center of the New York State Department of Health.  This position will be part of a dynamic team serving the information technology needs of Wadsworth Center. Wadsworth Center serves a vital role in the New York State Department of Health’s efforts to protect and promote the health of New York’s citizens.  Come be a part of Science in the Pursuit of Health ®! 

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The Director, Software Engineering will be responsible for the direction, oversight and management of complex information technology projects and all associated activities and staff for the Software Engineering function at Wadsworth Center.  This position will provide leadership, guidance, and direction for the Software Engineering function including oversight and coordination of the software development staff and operations.  This position will direct and oversee Wadsworth Center's critical applications supporting laboratory information management systems, kit ordering and other Wadsworth core functions.  This position will be responsible for leading and supervising software engineering teams through architecting, designing, building, testing, and implementing innovative services and technical solutions across our full stack.  The Director of Software Engineering will be responsible for the technical roadmap for Wadsworth’s platform, as well as their team’s performance and career development.  The incumbent will encourage innovation and implementation of new technology, and ensure scalable, secure and resilient implementations. The Director, Software Engineering will be responsible for continuity of services and being a change agent.   Other related duties as assigned.

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Minimum Qualifications

Bachelor’s degree in Computer Science, Management Information Systems, Computer Information Systems, or a related field and six years of experience in the direction and/or management of an an information technology program or closely related field, public health, health/human services, or health regulatory program or community-based services program/organization; OR an Associate’s degree in a related field and eight years of such experience; OR ten years of such experience. The years of experience must have included policy formulation, program planning, design, implementation, evaluation, and/or allocation of resources. At least four years of experience must have included supervision of staff. A Master’s degree in a related field may substitute for one year of experience.

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Preferred Qualifications

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• Five years’ experiencing managing teams using Java, Python, Oracle, JSP, GIT, Javascript, JQuery, Angular, Jenkins
• Three years’ experience with CI/CD processes, containers, test automation, cloud deployments 
• Seven years’ experience in web development and distributed architectures including microservices 
• Three years’ experience working within cloud environments such as AWS and GCP 
• Five years’ experience in Agile methodology 
• Three years’ experience in governmental setting. 
• Five years’ experience in securing confidential data systems 
• Five years’ experience producing data sets and data models to support data analysts and research scientists
• Previous experience with Laboratory Information Management Systems (LIMS) and laboratory sample workflows.

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Conditions of Employment

Grant funded position. Compliance with funding requirements such as time and effort reporting, grant deliverables, and contract deliverables, is required.

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Valid and unrestricted authorization to work in the U.S. is required. Visa sponsorship is not available for this position.

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Travel, up to 10% of the time, will be required.

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This position requires that the incumbent will report to the official work location and live within commuting distance to the official work location. Telecommuting will be available.

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HRI participates in the E-Verify Program.  

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HRI has a long-standing dedication to diversity, equity, and inclusion in our workforce. HRI is committed to the principle of non-discrimination in all phases of its employment procedures and practices.

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Affirmative Action/Equal Opportunity Employer/Qualified Individuals with Disabilities/Qualified Protected Veterans

www.healthresearch.org

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About Health Research, Inc.

Join us in our mission to make a difference in public health and advance scientific research! At Health Research, Inc. (HRI), your work will contribute to meaningful change and innovation in the communities we serve! At HRI, we are on a mission to transform the health and well-being of the people of New York State through innovative partnerships and cutting-edge public health initiatives. As a dynamic non-profit organization, HRI plays a crucial role in advancing the strategic goals of the New York State Department of Health (DOH), Roswell Park Comprehensive Cancer Center (RPCCC), and other health-related entities.

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HRI offers a robust, comprehensive benefits package to eligible employees, including:

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• Health, dental and vision insurance - Several comprehensive health insurance plans to choose from;
• Flexible benefit accounts - Medical, dependent care, adoption assistance, parking and transit;
• Generous paid time off - Paid federal and state holidays, paid sick, vacation and personal leave;
• Tuition support - Assistance is available for individuals pursuing educational or training opportunities;
• Retirement Benefits - HRI is a participating employer in the New York State and Local Retirement System and offers optional enrollment in the New York State Deferred Compensation Plan. HRI provides a postretirement Health Benefits Plan for qualified retirees to use towards health insurance premiums and eligible medical expenses;
• Employee Assistance Program - Provides educational and wellness programs, training, and 24/7 confidential services to assist employees, both personally and professionally;
• And so much more!

Bitwarden promotes better internet security and safety with the leading open source password management solution for individuals, teams, and business organizations. Our philosophy on security is that “we are all in this together” – we continue to offer a full-featured free version of Bitwarden so that everyone can be protected with strong password management. We also provide enterprise-grade solutions to some of the largest companies in the world, and will continue to innovate in the identity and authentication market as the world starts to grow beyond passwords. Read more on the Bitwarden blog. 

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As a Senior Rust Engineer at Bitwarden, you will be responsible for building new features and maintaining the various cross platform SDKs for our Password Manager and Secrets Manager products.  We’re looking for someone who will thrive in a growing organization with a strong collaborative focus.  You will have the opportunity to take ownership over a key area of our products, providing direction for future changes and scoping out work to bring exciting new features to our user and developer communities while maintaining overall code quality and maintainability.

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This is an all-remote team and we need someone who can have some overlap with the U.S. Eastern time zone. We do not offer visa sponsorship at this time. 

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RESPONSIBILITIES

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• Become an expert on the Password Manager and Secrets Manager APIs
• Participate in hands-on design, development, and evolution of the Bitwarden Password Manager and Secrets Manager SDKs
• Participate in code reviews, learning and spreading technical knowledge
• Independently plan, estimate and deliver new feature work and bug fixes
• Occasionally review & approve bug fixes submitted by the user community

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WHAT YOU BRING TO BITWARDEN

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• Expertise in developing and maintaining Rust components, including the design and application of smart pointers, language bindings, and zero-copy data structures
• Experience in publishing Rust Crates
• Expertise in calling web service APIs
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

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Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

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• Interview with the recruiting manager
• Interview with the hiring manager
• Panel interview with other engineers
• Reference calls

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A FEW REASONS TO WORK WITH US

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• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.
• At Bitwarden, we are passionate about what we do, but not necessarily everything we do. Our engineering team makes it a policy to carve out some time for personal growth, learning, skill building and pursuing personal passions that positively impact the team and company. To ensure that everyone has time to reaffirm their purpose and grow, you are encouraged to self-direct up to 15% of your week to what you feel is important for the company and for yourself.

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In the United States, the starting base compensation range for this role is $140,000 - $200,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

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Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. 

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Bitwarden truly cares and wants all Bitwarden users to have the best experience while accessing their sensitive information. The Solutions Engineering team works closely with the Integration Engineering and Sales teams to help users and all Bitwarden prospective customers meaningfully engage with Bitwarden products. The goal remains for all users to ultimately achieve their desired outcome and gain the knowledge and skills necessary for consideration of acquisition and production implementations. Team members have excellent product knowledge, superb technical skills, stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in diligence, precision, transparency, customer assessment and adoption. 

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Bitwarden seeks a server and cloud enthusiast, with experience in both communicating about and deploying these technologies. You will become a Bitwarden product expert and handle business inquiries regarding our products, provide solutions for technical issues, design systems proof-of-concepts, ensure customer satisfaction, and bridge the gap between confusion and confidence for prospects looking to adopt Bitwarden. 

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RESPONSIBILITIES

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• Functioning as a Subject Matter Expert (SME) for Bitwarden and the Bitwarden suite of services
• Conduct engaging implementation-specific demos and product technical Q&A
• Attend deal cadence calls with Sales Account Executives to check in on pre-sales proof-of-concept progress and assist in planning and implementation as needed
• Report product feedback and feature requests to Product and Engineering teams
• Assist account executives with positioning new or upcoming product features to customers
• Build scripts, integrations, and examples for customers to test product functionality during pre-sales proof-of-concepts
• Work with the Sales Team to develop account strategies to build, mature and close pipeline
• Track the competitive landscape; provide technical depositioning information to account executives and prospects
• Provide assistance in responding to technical questions on requests for proposals, comments, and information
• Advising customers on industry best practices for the full stack of Bitwarden
• Working with enterprise prospects to solve issues and/or look ahead to identify solutions to situations they may face in the future
• Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security
• Keep organized notes to champion’s feedback in collaborative sessions spanning the Bitwarden team to assist Bitwarden in not just meeting, but exceeding expectations
• Coordinate hand-off to Integration Engineering and Customer Success Engagement Management teams to move customer environments from proof-of-concept to production, ensuring product and service continuity

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WHAT YOU BRING TO BITWARDEN

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• Excellent English and grammar
• Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
• Project planning, including collaborative and individual time management
• A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all
• A strong sense of empathy and the ability to advocate for others
• A passion for helping enterprise prospects interested in Bitwarden and best security practices.
• Experience from a previous technical position (e.g. Sales Engineer, Systems Engineer, Integration Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted
• Ability and desire to work remotely, with possible travel as needed

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Familiarity with several of the following areas/technologies is preferred:

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• Bitwarden
• Linux, Windows, and macOS
• Docker (Swarm Mode), Kubernetes, and Podman
• NFS and CIFS
• Bash and PowerShell
• Active Directory, LDAP, G Suite, Azure AD, Jumpcloud, Cloudflare and Okta
• GCP, AWS, and Azure
• Android and iOS
• GitHub
• NGINX
• SQL
• TCP/IP
• DNS
• HTTP
• SMTP
• SSO implementation and best practices (SAML and OpenID Connect)
• Integrating SCIM solutions
• TLS/SSL and PKI
• RESTful services / API’s

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

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Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

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• Interview with Senior Integration Engineering Manager
• Interview with the team
• Interview with Chief Customer Officer

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A FEW REASONS TO WORK WITH US

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• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

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We recognize and understand that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don’t meet 100% of the qualifications for the position, you should still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.

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A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

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Role overview

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The Sales Commissions team is looking to hire an experienced, highly motivated Analyst, to help shape the future of the CarGurus commission team. As Principal Commissions Analyst, you will partner with the commission team in driving decision-making and results through detailed analysis and data modeling. Reporting to the Director of Sales Incentives, this specialized role will closely collaborate with the Go-To-Market (GTM) team, along with other departments, to support the company’s strategic objectives while maintaining accurate and predictable commission processes.

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What you'll do

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• Prepare and present commission plan designs, GTM changes and timelines and analysis to senior leadership.
• Manage and maintain Captivate IQ software, overseeing the commission team’s operations, processes, and related procedures.
• Ensure timely and accurate calculation and distribution of commission payments with an analytical mentality and high attention to detail.
• Utilize Captivate to streamline processes and improve accuracy.
• Develop and automate dashboards, stack rank, plan health, and other reports using best practice reporting processes.
• Assist with modeling and reporting for all commission deliverables.
• Ensure SOX compliance, and manage SOX and accrual reporting
• Respond to ad hoc analyses, special projects, and other similar or related duties as required or requested
• Provide Captivate IQ technical support and training to all stakeholders
• Create, develop and implement repeatable business, operational and financial processes, partnering closely with the commission team, to identify key areas of improvement for maximum efficiency.

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What you'll bring

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• Bachelor’s degree in finance, accounting, business administration or a related major required.
• Minimum 4-6 years of relevant experience, ideally working closely with commission management, sales operations, or finance, preferably in a global context.
• Proficiency in Excel, Google sheets, Salesforce, or similar tools.
• Ability to project manage multiple tasks and priorities in a fast-paced environment.
• Consistently demonstrate behaviors that reflect initiative, intelligence, strong attention to detail, and integrity in striving for continuous improvement.
• Excellent written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Ability to work independently

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Based in Sydney, we are seeking a Client Experienced Associate to support our client portfolio across APAC. The Client Experience Associate (CXA) will be an integral part of supporting our clients and their needs by working closely with the Director led Client Experience teams.  The CXA will be proactive, technical, and should have a strong desire to manage their own book of business in the future.  

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Responsibilities of the Client Experience Associate:

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• Learn the Movable Ink platform and email industry eco-system
• Support Client Experience Manager (CXM) on named accounts as backup contact
• Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution
• Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis
• Support in the creation and execution of powerpoint presentations for client Business Reviews and Status meetings
• Execute email mock-ups in Photoshop for client Business Reviews and Status meetings
• Proactively manage schedule of client meetings and Business Reviews etc - including preparing swag and administrative and logistical elements
• Manage contact roles in Salesforce for all clients organizations
• Take minutes in client meetings
• Troubleshooting queries and QA campaign setups for clients
• Produce written documentation for custom projects

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Qualifications:

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• Ability to manage multiple deadlines and deliverables simultaneously
• Excellent oral and written communication skills
• Strong ability to work well with others
• Adaptability in a fast-changing environment
• Positive attitude
• Focuses on outcomes
• Self-Motivated
• Creative & entrepreneurial-minded
• Willing to try new things
• Coachability
• Desire to learn HTML/CSS/Javascript and Photoshop

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#Li-VC1

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Are you looking for a one-of-a-kind opportunity and ready to work on world-changing technologies? Are you passionate about analytics and knowledgeable about the supporting platforms enabling analytic solutions? Do you want to build the next-generation of the industry’s#1 Integration Platform as-a Service?.

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We are looking for a strong backend software engineers with strong technical expertise and familiarity with AI/ML technologies. This person will be part of a fast growing, driven team playing a key role in Boomi’s future initiatives. Successful candidates will be expected to thrive in challenging environments and have a track record of delivering on commitments. Applicants are expected to work within a fast-paced Agile environment where priorities and deliverables change based on tactical and strategic business needs.

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Team Environment:

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Our team is collaborative, enjoys working with each other, and we are eager to help each othersucceed. We are self-starters with technical curiosity and have a willingness to learn. We areopen to sharing new ideas and improvements. We build and deploy smart services that are coreto our platform. We take pride in our work. If this sounds like you, then you may be a good

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candidate for our team!

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Responsibilities:

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• As a key member of the Agile team, collaborate throughout the software development lifecycle.
• Guide and participate in the design, development, unit testing, and deployment of Boomi products and services including enhancements and/or resolution of any reported issues.
• Work independently with a minimal level of guidance from technical leadership.
• Should deliver on commitments and meet deadlines on complex initiatives.
• Collaborate on organization-wide initiatives with other Agile development teams.
• Research, validate, and recommend technologies to deliver robust, secure, and scalable services and architectures.
• Set up, develop, and maintain best practices for the team including thorough code reviews.
• Ability to ramp up quickly and efficiently on new technologies
• Provide architecture and detailed design documents enabling grooming and planning.
• Investigate and resolve complex customer issues.
• Mentor team members.
• Keep up on the latest developments in the field by continuous learning and proactively championing promising new methods relevant to the problems at hand.
• Collaborate closely with data scientists, data engineers, and front-end engineers in a multidisciplinary work environment.

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Requirements:

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• Bachelor's degree in computer science or a related field.
• Knowledgeable about the developments happening in the world of Generative AI technologies, LLMs, AI Agents.
• 4+ years of development experience with Python, Java or related programming languages & frameworks.
• Proficiency in SQL and Database technologies.
• Experience of working with AWS services or similar cloud technologies.
• Experience with developing highly scalable, high throughput web applications and backend systems.
• Experience using Linux/Unix environments.
• Knowledge of developing micro services applications.
• Knowledge of Infrastructure provisioning tools like Terraform, Cloud Formation, Ansible
• Strong problem-solving skills with an emphasis on product development.
• Strong analytical, written, and verbal communication skills.

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Presales Engineer –Japan

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As a market and technology leader in integration platform as a service (iPaaS), Boomi is one of the hottest tech companies in the SaaS/Cloud industry, named a Leader for the seventh year in a row in the Gartner Enterprise iPaaS Magic Quadrant. Our award-winning, patented technology is transforming the world of integration by making enterprise-class integration technology accessible and affordable to companies of all sizes.

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Learn more at http://www.boomi.com/

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We currently have an opening on our team for an experienced Presales Engineer in Japanto work with the Sales team to bring innovative solutions and strategies that map Boomi solutions and technologies to meet customer needs and support the sales process and effort. This includes Integration, API Management, Master Data Management (MDM) and Workflow. 

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Responsibilities

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• Become a subject matter expert in Boomi technology and solutions and be able to apply it to a prospects and customers' business outcomes
• Perform discovery, needs gathering, and requirement analysis for prospects and customers
• Develop, present and deliver high impact presentations and demonstrations of the Boomi solutions
• Coordinate/facilitate all other presales activities such as Proof of Concepts, RFP responses, etc.
• Clearly articulate the benefits of Boomi to all levels including line of business managers, technical architects and C level executives
• Work with Account Executives to help manage, support, and prioritize sales opportunities
• Provide input to other cross-functional departments pertaining to prospect requests and product enhancements as needed
• Maintain account and opportunity updates within our CRM system to manage and prioritize sales opportunities
• Define and promote the adoption of best practices of Boomi's products throughout the AtomSphere user community

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Requirements

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• 5+ years’ experience with presales
• Have the business savvy to understand & probe customer needs and demonstrate quantifiable business value
• Proven technical ability to design and integrate business processes across disparate systems
• Excellent analytical and procedural thinking skills
• Experience with enterprise integration tools, middleware technology, and systems integration design
• Strong oral and written communication, customer focused acumen
• Effectively manage multiple engagements at one time
• Strong understanding of JSON, XML, SOAP, OData and REST based APIs
• Scripting skills with Java, Groovy, JavaScript

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Preferences

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• Client facing work in the application integration space
• Familiarity with Boomi Integration or other visual-based integration development/mapping tools
• Familiarity with other API Management, Master Data Management (MDM)and
• Technical and/or functional experience with using or integrating with common business applications such as: Salesforce (including Apex and Visualforce), NetSuite (including SuiteScript), Taleo, Workday, AWS, Azure, Microsoft Dynamics products, Oracle, SAP, etc
• Database skills including SQL, data modeling, and databases (e.g. MS SQL Server, MySQL, Oracle)
• General knowledge of common business systems (CRM, SFA, ERP) and processes (lead to cash, requisitions, order management, etc.)
• Experience in HTML, CSS, React and JavaScript
• Bachelor’s degree in information technology or equivalent

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Why work with us?

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We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

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Boomi プリセールスエンジニア– 日本

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iPaaS (Integration Platform As A Service)のマーケットおよび技術をリードするBoomiは、SaaS/クラウド業界で最も注目されているテクノロジー企業の1つです。ガートナー社のエンタープライズiPaaSマジック・クアドラントにて7年連続でリーダーに選出されています。受賞歴のある特許取得済みのテクノロジーを多数所有しており、あらゆる規模の企業がエンタープライズクラスの連携基盤を構築しやすくなり、統合の世界が大きく変わりつつあります。

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https://www.boomi.com/ を参照してください。

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現在、顧客ニーズを満たすために、Boomiのソリューションとテクノロジーをマッピングした革新的なソリューションを提案し、セールスプロセスとセールス活動をサポートする経験豊富なプリセールスエンジニアを募集しています。 対象となるサービスは、インテグレーション、API管理、マスターデータ管理（MDM）、およびワークフローです。

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職務内容

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• Boomiのテクノロジーとソリューションの専門家として、見込み客や顧客のビジネスに貢献する
• 見込み客や顧客に対して、調査、ニーズの収集、要件分析を行う
• インパクトの強いプレゼンテーションやデモンストレーションを開発、提示、提供する
• PoC（概念実証）やRFP（提案依頼書）対応など、その他のプリセールス活動を調整/促進する
• 事業部門マネージャー、技術アーキテクト、Cレベルエグゼクティブなど、あらゆるレベルの関係者に、Boomiのメリットを明確に説明する
• アカウントエグゼクティブと協力し、営業機会の管理、サポート、優先順位付けを支援する
• 必要に応じて、見込み客の要望や製品強化に関する情報を、社内の他の部門に提供する
• 当社のCRMシステム内でアカウントと営業機会の最新情報を維持し、営業機会を管理し優先順位付けする
• Boomiのサービスに関するベストプラクティスを定義し、Boomiのユーザーコミュニティに寄与する

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求められる経験とスキル

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• プリセールス業務に5年以上従事した経験がある
• 顧客ニーズを理解し、掘り下げて、定量化可能なビジネス価値を提示できるビジネス感覚がある
• 異種システムにまたがるビジネスプロセスの設計および統合を行う実証済みの技術的能力がある
• 優れた分析および手順思考スキルがある
• エンタープライズ統合ツール、ミドルウェア技術、システム統合設計の経験がある
• 顧客志向の洞察力を備えた、優れた口頭および書面によるコミュニケーション能力がある
• 同時に複数の案件を効果的に管理できる
• JSON、XML、SOAP、OData、RESTベースのAPIに関する深い理解
• Java、Groovy、JavaScriptによるスクリプト作成スキル

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任意条件

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• アプリケーション統合分野での顧客対応業務経験がある
• Boomi Integration またはその他のビジュアルベースの統合開発/マッピングツールの使用経験
• 他社API 管理、マスターデータ管理（MDM）、B2B/EDI、ワークフローの使用経験
• 一般的なビジネスアプリケーション（Salesforce（Apex および Visualforce を含む）、NetSuite（SuiteScripti を含む）、Taleo、Workday、AWS、Azure、Microsoft Dynamics 製品、Oracle、SAP など）の使用または統合に関する技術的および/または機能的な経験
• SQL、データモデリング、データベース（MS SQL Server、MySQL、Oracleなど）を含むデータベーススキル
• 一般的なビジネスシステム（CRM、SFA、ERP）およびプロセス（受注から入金までのプロセス、発注管理など）に関する一般的な知識
• HTML、CSS、React、JavaScriptの経験
• 情報工学の学士号または同等の資格

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Boomiで働く価値

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魅力的でやりがいのある職場環境を維持するために、非常に競争力のある給与、ボーナスプログラム、世界トップクラスの福利厚生、そして他に類を見ない成長と開発の機会を提供しています。是非、Boomiで一緒に成長しましょう。

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Are you looking for a one-of-a-kind opportunity and ready to work on world-changing technologies? Are you passionate about analytics and knowledgeable about the supporting platforms enabling analytic solutions? Do you want to build the next-generation of the industry’s#1 Integration Platform as-a Service?.

​

We are looking for a strong backend software engineers with strong technical expertise and familiarity with AI/ML technologies. This person will be part of a fast growing, driven team playing a key role in Boomi’s future initiatives. Successful candidates will be expected to thrive in challenging environments and have a track record of delivering on commitments. Applicants are expected to work within a fast-paced Agile environment where priorities and deliverables change based on tactical and strategic business needs.

​

Team Environment:

​

Our team is collaborative, enjoys working with each other, and we are eager to help each othersucceed. We are self-starters with technical curiosity and have a willingness to learn. We areopen to sharing new ideas and improvements. We build and deploy smart services that are coreto our platform. We take pride in our work. If this sounds like you, then you may be a good

​

candidate for our team!

​

Responsibilities:

​

• As a key member of the Agile team, collaborate throughout the software development lifecycle.
• Guide and participate in the design, development, unit testing, and deployment of Boomi products and services including enhancements and/or resolution of any reported issues.
• Work independently with a minimal level of guidance from technical leadership.
• Should deliver on commitments and meet deadlines on complex initiatives.
• Collaborate on organization-wide initiatives with other Agile development teams.
• Research, validate, and recommend technologies to deliver robust, secure, and scalable services and architectures.
• Set up, develop, and maintain best practices for the team including thorough code reviews.
• Ability to ramp up quickly and efficiently on new technologies
• Provide architecture and detailed design documents enabling grooming and planning.
• Investigate and resolve complex customer issues.
• Keep up on the latest developments in the field by continuous learning and proactively championing promising new methods relevant to the problems at hand.
• Collaborate closely with data scientists, data engineers, and front-end engineers in a multidisciplinary work environment.

​

Requirements:

​

• Bachelor's degree in computer science or a related field.
• Knowledgeable about the developments happening in the world of Generative AI technologies, LLMs, AI Agents.
• 2+ years of development experience with Python, Java or related programming languages & frameworks.
• Experience in SQL and Database technologies.
• Experience of working with AWS services or similar cloud technologies.
• Experience with developing highly scalable, high throughput web applications and backend systems.
• Experience using Linux/Unix environments.
• Knowledge of developing micro services applications.
• Knowledge of Infrastructure provisioning tools like Terraform, Cloud Formation, Ansible
• Strong problem-solving skills with an emphasis on product development.
• Strong analytical, written, and verbal communication skills.

Hudson River Trading (HRT) is looking for an Electronic Trading Support Engineer to join our Trade Operations (TradeOps) team. This team is responsible for managing HRT’s live trading environment, one of the most robust and efficient electronic trading platforms in the world. This includes configuring, monitoring, and optimizing the firm’s trading as well as handling risk, regulatory, and development tasks. In a high performance environment, immediate awareness of and reaction to systems and trading issues is essential. That’s where HRT’s Electronic Trading Support Engineers come in. The TradeOps team's scope covers everything from systems infrastructure, to compliance, risk management, overnight clearing, and performance improvement. The team focuses on automating common tasks and preparing for the unexpected. Your day could consist of debugging to get a process running in time for the market open, making a difficult on-the-spot decision that balances compliance, risk, and PnL during trading hours, or coordinating the technical rollout of a new trading strategy. 

​

Responsibilities

​

• Handling order flow from HRT’s trading desks
• Responding to external market alerts and outages
• Interfacing with exchanges & other external parties to support trading
• Managing new initiatives and ensuring a smooth trading day.
• Be the first line of defense when the inevitable happens, and the subject matter expert on recent changes to the production trading platform.

​

Profile

​

• You are skeptical by nature and have a high attention to detail
• You respond well to working under high pressure scenarios
• You can take difficult projects that involve coordination with multiple parties (internal and external), and bring them to fruition

​

Qualifications

​

• Bachelor’s degree in a quantitative discipline (CS, Engineering, Physics, Math, etc.)
• Strong working knowledge of Linux systems
• Ability to identify areas for platform improvement in a complex technical environment
• Excellent communication & prioritization skills
• Experience with a scripting language (Python, Perl, Bash)
• Strong understanding of on-exchange and off-exchange / OTC products
• Role requires daily presence in the office during core business hours
• Working knowledge of market-specific protocols, ideally with experience in the India market
• Experience supporting electronic trading systems is a plus

About the team and role

​

We’re looking for a Senior Technical Writer to join the Product Content team. This team is a mighty group of Technical Writers and UX Writers who strive to deliver accurate, concise, and well-written technical documentation, online help, and in-app text that helps our users to perform their tasks.

​

*Our ideal candidate is passionate about AI, has experience documenting AI products, and is eager to work on next-gen products to innovate and solve challenging problems. If data, machine learning concepts, NLP, and chatbots sound exciting and you have experience explaining technical concepts in plain language, then keep reading to learn more about this role.*

​

Essential requirements

​

• At least 5 years of proven experience as a technical writer for an agile software company. You have outstanding writing skills, technical aptitude, and the ability to research technical concepts, analyze specifications, and communicate them clearly and precisely in plain language.
• You are passionate about AI and have documented AI-enabled software products for developers and other technical audience.
• Experience writing technical documentation for complex enterprise software products in an agile environment. You may have written technical documentation for cloud apps, iPaas, SaaS, AI, ML, IoT, etc.
• You understand technical concepts like APIs, SDKs, and web applications, and you collaborate well with engineering teams to review epics and code samples, ask questions, understand developer tasks, and explain them in plain language.
• Ability to multitask, prioritize, and collaborate respectfully with Engineering, Product Management, and UX to improve user experience and write content.
• You've worked in a docs-as-code approach and are comfortable with Markdown and Git.

​

What you'll do at Boomi

​

• Work closely with fast-paced agile software engineering teams, data scientists, technical writers, designers, and product managers to plan, write, and maintain content for a highly technical product.
• Write clearly, concisely, and engagingly to develop technical documentation, API documentation, landing pages, reference materials, and training for data sets that include question-answers, chatbots, scenarios, and user interactions.
• Work closely with scrum teams and engineers to understand complex concepts, gather information, and translate technical information into user-friendly content.
• Collaborate cross functionally and with other writers to address customer feedback and work on strategic initiatives.
• Contribute to tools and processes that make documentation more efficient, collaborative, and scalable.
• Adapt to a fast-paced, multi-team agile environment with a willingness to manage competing priorities and use agile methods to keep in sync with team priorities and roadmap.

How You’ll Make An Impact

​

We’re looking for a Technical Writer to join the Product Content team in the Product org. This team comprises Technical & UX Writers who strive to deliver accurate, concise, and well-written technical documentation, online help, and in-app text that helps users perform their tasks. 

​

Our ideal candidate enjoys working in technical enterprise software (cloud) and thrives on collaborating cross-functionally to help create new and better experiences using words. We want someone who shares a knack for simplifying complexity so that information is presented to users in clear, consumable, and actionable ways.

​

You’ll work with agile engineering teams, product managers, designers, and tech writing leads to write and maintain documentation for cloud apps, AI-enabled services, iPaas, automation, and more. You’ll thrive here if you’re curious, open-minded, flexible, passionate about user experience, love to take ownership, and deeply value collaboration. 

​

What You’ll Do

​

• Work closely with fast-paced agile software engineering teams, data scientists, technical writers, designers, and product managers to plan, write, and maintain content for a highly technical software product.
• Collaborate cross-functionally to address customer feedback, maintain internal process documentation, close documentation tickets, and work on strategic initiatives.
• Work closely with engineers to understand requirements, gather information, and translate complex technical concepts into user-friendly content.
• Use software and issue-tracking tools to track your work, technical accuracy, and status.
• Adapt to a fast-paced, multi-team agile environment with a willingness to learn and grow.

​

The Experience You Bring

​

• At least 2-3 years of experience as a Technical Writer in an agile product-focused enterprise software environment.
• Passionate about AI and eager to help drive a new generation of data and machine learning-enabled products to innovate and solve challenging problems.
• Ability to grasp technical concepts, research, analyze specifications, and communicate them clearly and precisely in plain language.
• Collaborate effectively with agile engineering teams to write documentation that is easy to read, understand, and navigate.
• Excellent organization, written, and verbal communication skills.
• You are excited to learn new tools and technologies. Bonus points if you are comfortable writing in Markdown and working in git.

​

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

​

Location

​

US Remote

​

Compensation and Benefits

​

Boomi is committed to fair and equitable compensation practices. An overview of our benefits can be found here.

​

#LI-ES1

​

​

How You’ll Make An Impact  

As a Software Engineer, you will play a crucial role in developing sophisticated systems and software that align with our customers’ business goals, needs, and general business environment. You will collaborate with engineering teams, product teams, and customer success teams to drive the development of cutting-edge product features and enhancements across various offerings from Boomi.

​

What You’ll Do

​

• Actively contribute to the design, development, unit testing, and deployment of Boomi products and services, including enhancements and the resolution of any reported issues.
• Work under the guidance of senior team members, gaining valuable insights and knowledge.
• Investigate and resolve complex customer issues and work towards effective solutions.
• Research, validate, and recommend technology decisions for new features to enhance our offerings.

​

The Experience You Bring

​

• Solid understanding of object-oriented design concepts.
• Prior experience in an enterprise setting using Java, managing source control systems, and utilizing continuous integration tools.
• Knowledge of SQL, relational database systems, and ORM tools such as Hibernate.
• Experience with web services technologies such as REST/GraphQL.
• A basic understanding of DevOps principles and practices.

​

Bonus Points If You Have

​

• 2+ years of experience in software development.
• Experience with Agile collaboration tools, such as JIRA and Confluence.
• Familiarity with AWS technologies.
• Familiarity with EDI concepts.

​

Location

​

Conshohocken, PA - Hybrid 

​

Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit

​

Boomi is committed to fair and equitable compensation practices. An overview of our benefits can be found here.

​

#LI-ES1

​

​

Hudson River Trading (HRT) is looking for a Trading Operations Analyst to join our Trade Operations (TradeOps) team. This team is responsible for managing HRT’s live trading environment, one of the most robust and efficient electronic trading platforms in the world. This includes configuring, monitoring, and optimizing the firm’s trading as well as handling risk, regulatory, and development tasks. The team’s scope covers everything from systems infrastructure, to compliance, risk management, overnight clearing, and performance improvement.

​

In a high performance environment, immediate detection and reaction to systems and trading issues is essential. That’s where HRT’s Trade Operations Analysts come in. In this role, you’ll be responsible for managing new initiatives and ensuring a smooth trading day. You will be tasked with understanding our market and broker relationships, technology requirements, and regulatory commitments. The ideal candidate will be the subject matter expert on recent changes to the production trading platform.

​

Responsibilities

​

• Handling order flow from HRT’s trading desks
• Responding to external market alerts and outages
• Interfacing with exchanges and other external parties to support trading

​

Profile

​

• You can take difficult projects that involve coordination with multiple parties (internal and external), and bring them to fruition
• You are skeptical by nature and have a high attention to detail
• You respond well to working under high pressure scenarios

​

Qualifications

​

• Bachelor’s degree in a quantitative discipline (CS, engineering, physics, math, etc.)
• 2+ years of experience at a financial institution and/or trading firm
• Experience with a scripting language (Python, Perl, Bash)
• Strong working knowledge of Linux systems
• Strong understanding of on-exchange products and experience with equity or derivatives trading and market structure
• Working knowledge of FIX, OUCH, & other market-specific protocols
• Extensive experience supporting electronic trading systems
• Ability to identify areas for platform improvement in a complex technical environment
• Excellent communication & prioritization skills

Hi, I’m Shannon, Director of Customer Success at Customer.io, and I’m looking for Sr Managers (people managers) to join our team and help shape how we deliver value to our customers! 

​

In this role, you’ll take a proactive and strategic approach to coaching and empowering our managers and Customer Success Managers (CSMs), ensuring we consistently deliver exceptional service across all customer segments. You’ll lead initiatives that improve team performance, streamline processes, and strengthen cross-functional collaboration, helping to enhance the overall customer journey with Customer.io.

​

If you thrive in a dynamic environment, enjoy solving complex problems, and are passionate about building impactful relationships—both with customers and your team—we’d love to hear from you!

​

Some things you'll do

​

• Collaborate with your regional counterpart to ensure alignment of process and resources, avoiding conflicting and redundant efforts
• Coach and develop managers and CSMs to achieve world class service for our customers
• Establish regular cadence of communication to keep the team well informed and focused on priority efforts
• Maintain an informed pulse on the health of strategic accounts and high impact opportunities and risks, providing direction on execution as necessary
• Strategize with CX leadership and CS Managers on retention plays for high churn risk customers
• Partner with Account Management leaders to inform pipeline and align resources around upsell and renewal opportunities while compensating for contraction/churned revenue
• Engage with Sales and Marketing managers to facilitate a seamless customer journey from pre-sales to post-sales, sharing feedback, lessons learned, and wins to inform how we work with prospects and customers
• Support CSMs in advocating for and representing customers in collaborative efforts with Product and Engineering
• Attend customer calls as appropriate to elevated customer care and sponsorship in order to strengthen relationships
• Coach team members and play an active role in customer escalations, establishing playbooks and best practices to prevent escalation early and resolve issues quickly when they occur
• Advise the Director of CS on resource allocation that optimizes the customer experience, leverages the strengths of top performers, and facilitates growth opportunities for individuals
• Monitor KPIs (NRR, Net Expansion, Churn) and take action to maintain consistency and/or improvement as dictated by the Customer Success team strategy, helping redefine and/or establish new KPIs as necessary
• Oversee utilization of the Customer Success tech stack, working with CS Ops to empower CSMs with the appropriate processes and tools

​

About you

​

• Your location accommodates working hours between GMT -8 and GMT -5 (for US hire x 1)
• Your location accommodates working hours between GMT and GMT +3 (for EMEA hire x 1)
• Engaging with customers and empowering users to be more impactful in their roles is central to what inspires you
• You are motivated by coaching and empowering teams to do the work and don’t shy away from the details in order to be effective with your guidance
• You have a strong understanding of individual contributor work and how to shape processes and guidance with that perspective in mind
• You build strong x-departmental relationships and believe that embracing awkwardness, transparency, ownership, and empathy are the way to achieve mutual success
• You’re committed to providing psychological safety for team members and believe that employees do their best work when they’re given the space to be creative
• You’re comfortable operating in underdeveloped or grey areas, but realize the importance of working towards a defined solution and clear processes
• You value the nuance of communication and are comfortable communicating with audiences of diverse roles, backgrounds, experiences, cultures, etc.
• You believe that the Customer Success has the ability to define a customer’s experience and take action on customer sentiment and feedback to positively impact the customer journey for all customers

​

What we're looking for

​

• 7+ years of experience in customer success, account management, client services, or related customer-facing role
• 3 to 5+ years of experience managing and leading teams, including managing people managers
• Background in SaaS (bonus points for marketing automation, CDP, messaging platforms) with a deep understanding of managing B2B, Mid-Market customers and technical end users
• Proven ability to manage and grow long-term relationships with high-value customers
• Experience identifying upsells, cross-sells, renewals, and expansion revenue
• Demonstrated success managing teams through organizational or technological change
• Excellent verbal and written communication skills to interact effectively with customers and internal stakeholders.
• Strong conflict resolution and negotiation skills
• Comfort navigating technical platforms and/or in grasping new technical concepts (including a basic understanding of APIs, webhooks, template languages such as HTML, liquid, JavaScript)
• Bonus points for Spanish speakers

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $145,000 - $165,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

​

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

​

Here's what you can expect from our hiring process:

​

1. Recruiter Screen - 30 minutes
2. Manager Screen - 45 minutes
3. Project - 4 hours
4. Project Review and Panel Interview - 60 minutes

​

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

​

​

As a Boomi Product Support Engineer, you are an enthusiastic troubleshooter with a passion for helping customers in a fast-paced, collaborative environment. You’re able to quickly understand customer challenges, identify the root cause, and find creative solutions to technical problems. A skilled communicator, you’re able to clearly share your knowledge and recommendations to a wide  

audience, including those with technical and non-technical backgrounds. You are committed to delivering excellence to our customers, our company, and our colleagues. 

​

You're a valued member of the Boomi Global Customer Support team, empowering our customers to optimize the Boomi platform to achieve their business outcomes. Our global team provides around-the-clock support to our customers to ensure their success with the Boomi platform.

​

​

What you’ll do:

​

• Provide exceptional engagement for our customer’s initial contact with the Global Customer Support team
• Engage with customers through virtual meetings, chat, and email to manage their expectations, set priorities, and resolve technical issues related to our products, including configuration and networking.
• Acknowledge customer’s concerns, empathizing and analyzing the information they’ve provided, and asking questions that refine your initial analysis
• Utilize technical knowledge to ensure timely, accurate solutions, and determine when deeper technical investigation and collaboration is necessary
• Collaborate with Product and Engineering teams providing customer feedback to help identify new features and functions.

​

*Work hours: 9:30 am-6:30 PM IST (Monday - Friday); hours flexibility; Hyderabad / hybrid

​

​

The experience you bring:

​

• 3-4 years work experience with 1-2 years customer facing experience
• Ability to explain technical details to both technical and non-technical audiences
• Basic knowledge of programming and scripting languages, such as Java, React, Groovy, JavaScript
• Basic knowledge of Windows and Linux OS
• Basic knowledge of cloud-based software applications, (including installation, administration, and troubleshooting)
• Able to show patience, empathy, and compassion
• Passion for problem-solving, continuous learning, and staying up to date on new technology and trends
• Ability to work an on-call rotation

​

Bonus points if you have:

​

• Boomi platform certifications and/or knowledge
• Windows and Linux OS experience
• Cloud-based software application experience, including installation, administration, and troubleshooting
• Ability to analyze error logs for Java programs, Windows OS, Linux OS
• Ability to read, write, and interpret multiple programming and scripting languages, such as Java, React, Groovy, JavaScript
• Advanced knowledge of performance-tuning techniques and tools
• Amazon Web Services (AWS), Microsoft Azure, and/or Google Cloud Platform (GCP)
• Understanding of database administration
• Understanding of network fundamentals, including network trace analysis
• API design and development experience
• Thorough understanding of how data is transmitted securely across the network
• NetSuite, Salesforce, Hadoop, Linux system administration
• Knowledge of Postman and OAuth 2.0
• IT Consultant or Software Developer experience.

The Business Development Representative’s (BDR) goal is to fill the Sales team’s pipeline with qualified opportunities. The BDR role is instrumental in the success and growth of the business and gives individuals ample opportunity to use their personality & creative/strategic thinking abilities to directly influence conversations with our prospects. The BDR role is designed to provide individuals with hands-on experience in a fast-paced start-up environment where things are constantly changing and evolving. Success in this role will lead to internal opportunities in Sales, Client Experience, Strategic Accounts, etc. within 12-24 months.

​

Responsibilities:

​

• Develop new relationships through phone, email, and social media communications in order to establish meetings with senior level decision makers in companies across Australia & New Zealand
• Assess the prospect's needs, identify and build upon pain points, explain Movable Ink solutions, and qualify/disqualify prospects on introduction/discovery calls and meetings to then hand off for your Account Director to begin their sales process
• Work with your Account Director(s) to build and maintain a healthy sales pipeline
• Take & log organised notes, build out presentation decks, gather contact information & nurture contacts post-opportunity
• Research accounts and prospects thoroughly, identifying pain points, company-wide initiatives, and director-level objectives in order to formulate an outreach and execution strategy with your Account Director
• Build mock-ups for prospects that illustrate how Movable Ink can provide additional value beyond what they’re currently doing
• Utilise our sales database and prospecting tools to manage your pipeline and maintain accurate information about suspects, prospects, and their companies

​

Qualifications:

​

• Self-motivation and the desire to work successfully in a fast-paced, highly strategic sales environment
• Experience with prioritisation and organisation in a professional environment; both in person and remotely
• Proven ability to collaborate effectively with colleagues, management, and other departments
• 1+ years of experience in a marketing or sales development role

Hi, I’m Steve, Head of Rev Ops here at Customer.io. I’m seeking a seasoned professional to fill the role of Sr. Director of Revenue Operations. As a member of the GTM executive team, you will own the optimization and alignment of our  revenue generation processes across Sales, Partnerships, Customer success, and Technical Support, and work closely with marketing and Finance to fuel our growth and success in the market.

​

You will leverage your expertise to build and evolve our Revenue Operations Strategy, identify opportunities, streamline processes, and implement best practices to maximize our revenue potential.

​

Your Responsibilities:

​

• You will play a critical role in orchestrating our go-to-market (GTM) strategy, execution, and measurement of performance
• Lead the development and execution of revenue operations strategies to drive sales productivity and aligns to the company's growth objectives
• You will be responsible for overseeing the annual operating plan, target setting and tracking, and the production of Quarterly Business Review (QBR) materials
• Lead GTM annual planning processes including ownership of account segmentation, capacity / coverage modeling, org planning, territory mapping, compensation design, quota setting, rules of engagement
• Ownership of Revenue Enablement (Sales + CX), responsible for developing program roadmap including, onboarding, upskilling customer facing teams, product trainings, ongoing system / process trainings to enhance field productivity
• Collaborate with cross-functional teams to ensure alignment of goals, processes, and initiatives to drive business success.
• Define and develop reporting infrastructures for key KPIs across Sales, Account Management, Customer Success, and Technical Support, building automated dashboards and instilling rigorous review cadences
• Utilize data analytics and performance metrics to track and analyze revenue performance, identify trends, and uncover insights and opportunities to inform strategic decisions.
• Conduct whitespace analysis and provide strategic leverage to drive expansion within the customer base.
• Orchestrate Customer Journey Mapping, coordinating with Product, Marketing, Sales and Post Sales. Reinforce Sales and Post Sales behavior through a CTA based environment (via Salesforce & Planhat)
• Drive process excellence across sales, marketing, and customer experience functions, including CRM (Salesforce), CPQ, and Planhat processes.
• Oversee the implementation and optimization of revenue management software and systems to support sales effectiveness and efficiency.
• Manage and optimize GTM systems and infrastructure to support scalable growth
• Leverage artificial intelligence technologies to enhance go-to-market (GTM) insights, improve metric tracking, and streamline reporting processes, enabling more informed decision-making
• Provide leadership and guidance to the revenue operations team, fostering a culture of growth,collaboration, and accountability.
• Instill a culture of performance within the RevOps team, fostering a mindset of ownership and continuous achievement of all team objectives.
• Stay informed about industry trends, best practices, and emerging technologies related to revenue operations, and recommend innovative approaches to drive continuous improvement

​

Experience Required for the job

​

• 10+ years of experience leading the operations function for Sales, Partnership Programs, Technical Support, and Customer Success teams, with a strong focus on driving operational excellence and revenue growth.
• 7+ years of experience leading teams, including managing direct reports.
• Recent experience supporting the scaling of a growth-stage B2B SaaS company, helping a business grow from $75M to $250M ARR. Preference will be given to candidates with experience navigating the IPO process.
• Proven experience leading both pre-sales and post-sales operations, including Sales, Partnerships, Marketing, Technical Support and Customer Success teams to create seamless processes across those functions and drive results.
• Excellent leadership and communication skills, with the ability to influence and collaborate effectively across departments and with executive leadership.
• Demonstrated success in developing and executing operations strategies that align with business goals and support revenue growth.
• Strong analytical skills and proficiency in data analytics tools, with a focus on data-driven decision-making.
• 5+ years of Experience with CRM systems such as Hubspot or Salesforce, and familiarity with tools like CPQ (Dealhub), and sales execution platforms (Clari, Gong, 6sense, etc.) is preferred.
• Proven ability to build and maintain strong relationships, influence key stakeholders, and collaborate across all levels of the organization, both internally and externally.
• Expertise in data management, visualization, reporting, and utilizing insights for strategic decision-making.
• A track record of articulating sales, business operations, and strategic concepts to diverse audiences, including executive leadership

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a $235,000 base + $100,714 variable = $335,714 OTE USE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

​

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

​

Here's what you can expect from our hiring process:

​

1. 30-minute video call with a Recruiter
2. 60-minute video call with the Hiring Manager
3. Take Home Assignment
4. Assignment Review Call with two potential team members
5. Final Interview

​

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

​

​

Technical Writer Bangalore, India

​

​

About the team and role

​

We’re looking for a Technical Writer who is also interested in UX Writing to join the Product Content team. This team is comprised of Technical and UX Writers who strive to deliver accurate, concise, and well-written technical documentation, online help, error messages, and in-app text that helps users perform their tasks.

​

​

*Our ideal candidate is someone who enjoys working in technical enterprise software (cloud) space and thrives on collaborating cross-functionally to help create new and better experiences using words. We want someone who shares a knack for simplifying complexity so that information is presented to users in clear, consumable, and actionable ways.*

​

​

You’ll work with agile software engineering teams to write and maintain documentation and in-app text for cloud apps, iPaas, workflow automation, and more. You’ll thrive here, if you’re curious, open-minded, flexible, passionate about user experience, love to take ownership, and deeply value collaboration.

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Essential requirements:

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• At least 2-3 years of experience as a Technical Writer in an agile product-focused enterprise software environment.
• Demonstratable interest or some experience in UX Writing.
• Ability to grasp technical concepts, research, analyze specifications, and communicate them clearly and precisely in plain language.
• You can collaborate effectively with agile software engineering teams to write technical documentation & in-app text that is easy to read, understand, and navigate.
• Excellent organization, written, and verbal communication skills.
• You're curious about the user's journey right from sign up to their successes and failures. You show empathy, love data, and adjust your content based on feedback.
• You're excited to learn new tools and technologies. Bonus points if you are comfortable writing in Markdown and working in git.

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At Boomi you will:

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• Write and maintain software documentation for a highly technical product.
• Translate complex technical concepts, tasks, and workflows clearly into concise, accurate, easy-to-understand in-app messaging & technical documentation while following the Boomi voice & tone.
• Maintain product copy over time, while also working on projects that require in-app copy for new features.
• Work closely with engineers to understand requirements, gather information, and translate complex technical concepts into user-friendly content.
• Collaborate cross-functionally and with other writers to address customer feedback, maintain process documentation, close doc tickets, and work on strategic initiatives.
• Adapt to a fast-paced, multi-team agile environment with a willingness to learn and grow.

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#LI-KT1

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Role overview

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As a primary member of the Pricing team, this Senior Software Engineer will be responsible for developing a monetizable Pricing Tool, as well as developing and maintaining ML models for our Pricing Product and Dealer Data Insights (DDI). This person will also work on DDI upkeep, and provide support for the services the team owns like Dealer Data Service and Dealer Engagement Platform.

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What you'll do

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• Work in a multi-functional team with engineers, data analysts, and product managers
• Test out new insights with novel and quick experiments
• Write clean, well-tested, and efficient code
• Iterate rapidly and deploy changes daily
• Collaborate with and be mentored by experienced engineers
• Train and monitor machine learning systems and models as needed

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What you'll bring

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• 5+ years of experience
• Proficient knowledge of Java or Python
• Proficient knowledge of Machine Learning models is required
• Proficient knowledge of SQL
• Proficient knowledge in AWS SagerMaker preferred
• Proficient knowledge in AWS / AWS Certification preferred
• A strong understanding of data structures, algorithms and complexity analysis
• The ability to iterate and ship ideas quickly, with loose direction
• Able to work across teams with both technical and non-technical partners.
• Willingness to work outside your comfort zones, to evaluate and work with new technologies.

Role Overview

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As the Manager, Data Analytics, you lead a team of analysts and oversee our analytics, business intelligence, and data strategy initiatives. This role will be pivotal in leveraging data to drive product improvements, operational efficiencies and revenue growth while fostering a data-driven culture across the organization. You will collaborate with cross-functional teams across engineering, product, operations, revenue and finance to develop insights that inform strategy, enhance customer experiences, and optimize business processes. 

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*This is a hybrid position based out of our office in Addison, TX*

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What You'll Do

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• Product Analytics:

+ Lead efforts to leverage data for product improvement, identifying key performance metrics and customer usage patterns. Develop analytics that guide product strategy, feature prioritization, and customer experience enhancements to drive product adoption and retention.

• Business Intelligence System Management:

+ Oversee the company’s business intelligence environment, ensuring that reporting tools and data models deliver relevant, accurate, and timely insights across all levels of the organization. Provide training and support to users, fostering a data-driven culture throughout the company.

• Data Strategy & Analytics Leadership:

+ Drive the overarching data strategy for product analytics, implementing scalable data warehousing and reporting solutions that serve both immediate needs and long-term growth. Lead the architecture and development of analytics frameworks, ensuring integration of data across all company platforms.

• Cross-functional Insights Generation:

+ Collaborate with key stakeholders across product, operations (including transport, inspections, arbitrations), sales, marketing, and FP&A to generate tailored insights that inform strategy and operational improvements. Develop analytics that influence company-wide decisions, driving efficiency, product development, and customer satisfaction.

• Operational Analytics & Process Improvement:

+ Analyze operational data to identify inefficiencies, track performance, and recommend process improvements. Provide actionable insights that optimize key operations like transport logistics, vehicle inspections, and arbitrations to improve profitability and operational throughput.

• Revenue Analytics:

+ Partner with sales and marketing teams to analyze performance data, measure the effectiveness of campaigns, and attribute revenue to specific initiatives. Develop and refine revenue models that inform go-to-market strategies, helping the organization optimize sales processes and improve revenue forecasting.

• FP&A Analytics:

+ Support the financial planning and analysis function by delivering real-time data transformation and reporting solutions. Provide financial insights that drive budgeting, forecasting, and variance analysis with greater speed and accuracy, empowering the finance team to make proactive decisions and respond to changing market conditions.

• Data Integrity & Governance:

+ Ensure data quality and consistency across systems, maintaining high standards of data integrity. Develop and enforce best practices for data collection, transformation, and reporting, ensuring compliance with internal and external data governance policies.

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What You'll Bring

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• 5+ years of experience in an analytics or analytics-adjacent field, ideally involving complex data modeling, quantitative analysis, and applied statistics.
• 2+ years of experience leading a team with direct reports.
• A natural thought leader with a proven track record of influencing business strategy through expert stakeholder management skills.
• Expert fluency in SQL. Strong background in Python is highly desirable.
• Working knowledge of data mining principles: predictive analytics, mapping, user-tracking, collecting data from multiple data systems on premises and cloud-based data sources.
• Understanding of and experience using analytical concepts and statistical techniques: hypothesis development, designing tests/experiments, analyzing data, drawing conclusions, and developing actionable recommendations for business units.
• Second-nature understanding of core statistical concepts (regression, significance testing, omitted variable bias, independence/dependence, etc.)
• Knack for creative data visualizations.
• Willingness to step outside your role and independently come up with novel ideas for the business.
• Willingness to challenge others’ ideas and advocate for your own.
• Excellent verbal and written communication skills. Very comfortable presenting high-impact and potentially sensitive findings to senior leadership.
• Strong project planning skills, with experience building roadmaps, estimating required resources, and flagging inter-dependencies with other teams/projects.
• Strong ability to plan and manage numerous processes, people and projects simultaneously.
• Proficient and experienced in the following tools/programs: Tableau, Snowflake, DBT, Hubspot, Jira, AWS, Snowplow, Google Suite/Microsoft Suite
• Bachelors and/or Masters Degree in any of the following preferred: Mathematics, Statistics, Analytics, Data Science, Economics, Computer Science

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Senior Account Executive, UKI

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Key Responsibilities

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• Formulate and execute a sales strategy within an assigned region.
• Work in partnership with existing channel owners and the SDR team
• Carry quota for the entire Boomi suite of products and drive revenue growth in your region, with a keen focus on new logo acquisition.
• Work closely with current customers and prospective customers as a trusted advisor to deeply understand their unique company challenges and goals.
• Consult with customers on the Boomi Platform to evangelize solutions that will help them reach their business goals and blaze new trails within their organizations.
• Contribute to our business growth in a fast-paced, collaborative, and fun atmosphere, as a valued member of our sales community.
• Participate in the development and management of local field events

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Ideal Mix of Experience and Skills:

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• 7+ years of sales experience in software field sales.
• Data Integration or similar domain experience required.
• Enterprise SaaS experience required.
• 5+ years of experience with identifying, qualifying, developing, negotiating, and closing large-scale technology projects with enterprise accounts.
• 5+ years of experience creating and implementing long-term transformational account strategies in a customer-facing role.
• Experience working with and presenting to C-level executives, IT, and lines of businesses across organizations.
• Cross-functional selling experience (Architect, CTO, VP Ecommerce, Professional Services) and selling with GSI/SI.
• Experience selling technical platform solutions and aligning technical solutions to business initiatives.
• Experience using Salesforce, Clari, and MEDPPIC model preferred
• Held previous positions for a significant term.
• Competencies: Adaptable, data-driven, inclusive, accountable for results, coachable

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#LI-DF

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Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com. 

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Bitwarden, named a “Great Place to Work” in 2024 for the third year in a row, is seeking a Senior Demand Generation Manager with 5+ years of SaaS marketing experience targeting technical personas in enterprise organizations. This individual will strategize, execute, and optimize demand generation programs to fuel the sales pipeline. The ideal candidate will have proven experience managing successful demand generation campaigns through a mix of promotional channels and strategies, including account-based marketing. This team member will work closely with leadership, marketing, and sales team members in a fast-paced, high-growth environment.

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Things that describe you:

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• You have 5+ years of B2B digital marketing experience, owning and executing B2B demand generation, account-based marketing, and lead nurture programs in the information technology space.
• You have superior writing and communication skills and proven experience developing campaign materials that align with business goals and brand guidelines.
• You are an analytical, metrics-driven problem solver and enjoy the process of creating and optimizing impactful programs that will drive high-quality demand.
• You have extensive experience partnering with sales and have a natural ability to collaborate with others in a fast-paced, high-growth environment.
• You possess strong time management, organization, and project management skills, as well as a proven ability to own multiple projects of varying complexities.
• You have a deep interest in technology innovation and IT security solutions that make the online world a safer place.
• You’re hungry to grow and learn and are passionate about any project you work on (big or small)
• You enjoy challenging the status quo and thinking outside the box.

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You will be responsible for:

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• Owning and managing enterprise-grade demand generation programs optimized for each stage of the buyer journey to achieve lead targets, fuel pipeline, and exceed revenue goals.
• Developing, managing, and optimizing account-based marketing and nurture campaigns to convert target accounts into high-value opportunities
• Partnering with sales development to deliver custom outreach messaging and strategic materials that align with campaign themes and buyer interests.
• Partnering with leadership and cross-functional stakeholders to identify business growth opportunities and provide value to business prospects.
• Leveraging internal and external resources, including third-party agencies, to develop strategic campaign assets that will drive lead generation across multiple personas and product lines
• Lay the foundation for new demand generation channels, including virtual events, syndication, and affiliate marketing.

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Desired Experience and Qualifications

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We are seeking candidates who have a minimum of 5+ years of B2B growth marketing experience with proven results in the following areas:

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• Advanced and proven ability to write for the technical B2B audience and communicate effectively to cross-functional stakeholders
• Experience building B2B demand generation plans and budget proposals targeting technical personas in the information technology space (bonus if you have growth marketing experience in the security technology industry)
• Experience developing and executing enterprise-grade campaigns across a mix of paid and organic channels designed to meet quarterly and annual growth targets
• Experience building end-to-end email nurture campaigns and outbound sales sequences
• Experience evaluating campaign performance, translating data into actionable takeaways, and developing/presenting executive summary reports for business leadership
• Experience leveraging key marketing technology such as Hubspot, 6sense, Bombora, LinkedIn, and other SaaS tools to enable targeted demand generation.
• Experience running A/B tests and applying experimental marketing best practices to drive continuous program optimization
• Experience working directly in or cross-functionally with sales
• Experience partnering closely with marketing operations and product marketing
• Proven ability to learn, adapt, and process new information quickly

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What to Expect in the Interviewing Process

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Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

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• Interview with the Head of Growth Marketing and Operations
• Interview with Growth Marketing Manager
• Interview with Marketing Operations Manager
• Interview with Chief Customer Officer
• References

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A Few Reasons to Work at Bitwarden

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• An active and engaged Bitwarden community. Come to work each day with a sense of purpose to bring a more secure internet experience to everyone from friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• Bitwarden is dedicated to building a talented and inclusive team. Work remotely with motivated and supportive team members across the world, engaging socially as well as professionally with teammates.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

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In the United States, the starting base compensation range for this role is $125,000 - $165,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

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Hudson River Trading is looking for a Corporate Accountant with a background in financial services. You will have the opportunity to learn various accounting functions within the company such as corporate fund accounting, expense management, corporate structure management, and internal and external financial reporting preparation and analysis. In addition, a Corporate Accountant at HRT will work with developers to design and implement tools and reports relating to various accounting, tax, and financial reporting processes.

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Responsibilities

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• Record and analyze worldwide operating expenses, working with various groups across the organization
• Review expense allocations and provide analysis to Management as requested
• Perform daily and month end responsibilities associated with both regulated and non-regulated entities recording such transactions as income/expense accruals and prepaid asset amortization
• Account for our physical overhead and operating leases and work with various groups (Systems / Real Estate / Finance) to provide on-going data and financial analysis
• Assist with external audits including supporting the financial reporting team
• Work with our tax department to provide information and collaborate in connection with various tax return calculations and filings
• Collaborate with the Accounts Payable team to improve various deliverables that are provided to Management
• Assist in the creation and design of automated reports requested by management
• Test and utilize automated tools for reconciliation and profit reports. Automated tools can include utilizing Unix commands, SQL queries, and running scripts in Python
• Work with relational databases and set up reports using simple SQL queries

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Qualifications

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• Bachelor's degree in accounting, excellent understanding of GAAP
• 1.5 - 4 years of experience
• Strong Excel skills, VBA/SQL experience preferred
• Partnership or investment accounting experience is preferred
• Big 4 or large national firm experience a plus
• A CPA License will be required (must have passed and/or passed 3 of 4 sections with requirement to pass last section while employed)
• Excellent communications skills; articulate, persuasive, and tactful
• Must be detail oriented and able to multitask with strong time management skills

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Annual base salary range of $90,000 to $120,000. Pay (base and bonus) may vary depending on job-related skills and experience. A sign-on and discretionary performance bonus may be provided as part of the total compensation package, in addition to company-paid medical and/or other benefits.

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Hi, I’m Shannon, Director of Customer Success at Customer.io, and I’m looking for Sr Managers (people managers) to join our team and help shape how we deliver value to our customers! 

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In this role, you’ll take a proactive and strategic approach to coaching and empowering our managers and Customer Success Managers (CSMs), ensuring we consistently deliver exceptional service across all customer segments. You’ll lead initiatives that improve team performance, streamline processes, and strengthen cross-functional collaboration, helping to enhance the overall customer journey with Customer.io.

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If you thrive in a dynamic environment, enjoy solving complex problems, and are passionate about building impactful relationships—both with customers and your team—we’d love to hear from you!

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Some things you'll do

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• Collaborate with your regional counterpart to ensure alignment of process and resources, avoiding conflicting and redundant efforts
• Coach and develop managers and CSMs to achieve world class service for our customers
• Establish regular cadence of communication to keep the team well informed and focused on priority efforts
• Maintain an informed pulse on the health of strategic accounts and high impact opportunities and risks, providing direction on execution as necessary
• Strategize with CX leadership and CS Managers on retention plays for high churn risk customers
• Partner with Account Management leaders to inform pipeline and align resources around upsell and renewal opportunities while compensating for contraction/churned revenue
• Engage with Sales and Marketing managers to facilitate a seamless customer journey from pre-sales to post-sales, sharing feedback, lessons learned, and wins to inform how we work with prospects and customers
• Support CSMs in advocating for and representing customers in collaborative efforts with Product and Engineering
• Attend customer calls as appropriate to elevated customer care and sponsorship in order to strengthen relationships
• Coach team members and play an active role in customer escalations, establishing playbooks and best practices to prevent escalation early and resolve issues quickly when they occur
• Advise the Director of CS on resource allocation that optimizes the customer experience, leverages the strengths of top performers, and facilitates growth opportunities for individuals
• Monitor KPIs (NRR, Net Expansion, Churn) and take action to maintain consistency and/or improvement as dictated by the Customer Success team strategy, helping redefine and/or establish new KPIs as necessary
• Oversee utilization of the Customer Success tech stack, working with CS Ops to empower CSMs with the appropriate processes and tools

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About you

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• Your location accommodates working hours between GMT -8 and GMT -5 (for US hire x 1)
• Your location accommodates working hours between GMT and GMT +3 (for EMEA hire x 1)
• Engaging with customers and empowering users to be more impactful in their roles is central to what inspires you
• You are motivated by coaching and empowering teams to do the work and don’t shy away from the details in order to be effective with your guidance
• You have a strong understanding of individual contributor work and how to shape processes and guidance with that perspective in mind
• You build strong x-departmental relationships and believe that embracing awkwardness, transparency, ownership, and empathy are the way to achieve mutual success
• You’re committed to providing psychological safety for team members and believe that employees do their best work when they’re given the space to be creative
• You’re comfortable operating in underdeveloped or grey areas, but realize the importance of working towards a defined solution and clear processes
• You value the nuance of communication and are comfortable communicating with audiences of diverse roles, backgrounds, experiences, cultures, etc.
• You believe that the Customer Success has the ability to define a customer’s experience and take action on customer sentiment and feedback to positively impact the customer journey for all customers

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What we're looking for

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• 7+ years of experience in customer success, account management, client services, or related customer-facing role
• 3 to 5+ years of experience managing and leading teams, including managing people managers
• Background in SaaS (bonus points for marketing automation, CDP, messaging platforms) with a deep understanding of managing B2B, Mid-Market customers and technical end users
• Proven ability to manage and grow long-term relationships with high-value customers
• Experience identifying upsells, cross-sells, renewals, and expansion revenue
• Demonstrated success managing teams through organizational or technological change
• Excellent verbal and written communication skills to interact effectively with customers and internal stakeholders.
• Strong conflict resolution and negotiation skills
• Comfort navigating technical platforms and/or in grasping new technical concepts (including a basic understanding of APIs, webhooks, template languages such as HTML, liquid, JavaScript)
• Bonus points for Spanish speakers

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About Customer.io

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Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

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We are offering a starting salary of $145,000 - $165,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

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Benefits at Customer.io include:

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• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

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All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

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Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

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Join us!

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Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

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How to apply

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Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

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At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

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Here's what you can expect from our hiring process:

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1. Recruiter Screen - 30 minutes
2. Manager Screen - 45 minutes
3. Project - 4 hours
4. Project Review and Panel Interview - 60 minutes

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Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

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 Role overview

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The International team is seeking a talented and driven Senior Software Development Engineer to work on exciting product initiatives and enhancements for our Canadian and UK markets. In this role, you’ll be responsible for the full backend software development lifecycle, collaborating with engineering and product peers across teams to design innovative solutions and tackle complex challenges.  

To succeed in this role, you must be able to learn and adapt quickly, and collaborate with other engineers to deliver solutions. Some examples of potential project opportunities: Building new microservices for consumer and dealer products, Integrating with existing services to expand functionality, Designing and implementing integrations with third-party APIs and partners, Modernizing and rearchitecting current systems to leverage cloud technologies like AWS. As a Senior Engineer, you will drive projects from conception to completion, working closely with engineers and product partners to deliver impactful solutions for the international business. No need to be a car expert—we’re more interested in your passion for engineering and your ability to innovate!  

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What you'll do

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• Collaborate with engineers and product managers across the organization to understand and solve new product requirements and tackle technical challenges.
• Contribute to the technical direction and architectural vision.
• Work with Java, Spring boot, AWS and other backend technologies to build customer facing products.
• Be deeply engaged in the full development lifecycle designing, developing, testing, automated testing, deploying, maintaining, monitoring and alerting.
• Play a critical role in implementing a design and service oriented architecture for CarGurus International products.
• Lead and collaborate with engineers on projects from its conception to completion.
• Share your technical expertise during architectural design discussions and hands-on mentorship.

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What you'll bring

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• Extensive hands-on software design and development experience in OOP, Java and Spring experience (at least 5 years).
• A strong understanding of data structures, algorithms and complexity analysis.
• Ability to Write clean, well-tested and efficient code that passes through code review with minimal comments and produces high-quality code review guidance for others.
• Comfortable writing unit tests, root causing issues & using observability tools to understand system health & performance.
• Self-led/motivated, capable of working with little direction and ability to resolve blockers.
• Skilled communicator with a collaborative spirit to proactively communicate questions, blockers and continuous updates.
• Some hands-on experience with relational Database.
• Deep understanding of design patterns.
• Eager to learn and expand your capabilities through leading and owning projects.
• Some experience with service oriented architecture and distributed systems.

Hudson River Trading is hiring a Business Development Analyst in our Singapore office. This role will support HRT’s Asia equities and derivatives business and help guide the continued development of HRT’s Asia platform. As a business development analyst, you will be exposed to the inner workings of automated trading across multiple asset classes and geographies. 

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The right candidate will be an enthusiastic learner coupled with a keen interest in both trading and technology. You will interact with exchanges, broker-dealers, clearing firms, and technology service providers. You will support HRT’s day-to-day business working alongside many internal teams, including Core technology, Systems, Algo, Clearing, Post-trade and Compliance.

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Responsibilities

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• Support HRT’s Business Development team with analysis, research, and day-to-day activities
• Deploy trading strategies across Asia markets by liaising with exchanges, brokers, and clearing firms
• Assist with technology releases, new initiatives, and troubleshooting
• Work with technical teams to automate processes when required
• Ensure accuracy of external data, communicate with external data providers when discrepancies are found, and work toward resolutions
• Monitor post-trade performance and trade bookings throughout the entire trade lifecycle
• Manage and mitigate internal and external risks

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Qualifications

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• Degree in computer science, mathematics, physics, or business administration preferred
• 2+ years of previous work experience at a financial institution
• Experience with Asia equity and/or derivatives trading and market structure
• Excellent interpersonal, written, and verbal communication skills
• A strong work ethic and desire to see complex projects from conception to completion
• Strong attention to detail
• Keen interest in technology and trading is mandatory
• Ability to work across disciplines and quickly transition from one project to another
• Ability to use either Excel or Python tools to analyze data and answer business questions preferred
• A coding background with experience in automating repetitive tasks via scripts preferred

Hudson River Trading (HRT) is seeking an experienced AV & Conferencing Systems Engineer to join our Enterprise Technology team. This individual will serve as a subject matter expert to help provide seamless & efficient technology experiences to HRTers regularly and reliably.

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As an AV & Conferencing Systems Engineer, you will be responsible for the daily operation, support, and administration of AV (audio-visual) and UC (unified communications) technology in our APAC and EMEA offices; this requires extremely close teamwork and global collaboration with Enterprise Tech and People Operations counterparts. The ideal candidate for this role is accustomed to working (and thriving) in a fast-paced environment. 

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Responsibilities

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• Serve as the primary subject matter expert for APAC/EMEA audio-visual issues and a resource for company-wide AV/UC information (both reactively and proactively)
• Develop and refine both hardware automation and software integrations for AV/UC
• Provide technical support and coordination assistance for live and hybrid events
• Perform regular room checks and preventative maintenance on AV/UC equipment, documenting and escalating issues as necessary
• Assist with new equipment evaluation, systems design, and regional builds, installs, and refreshes
• Deliver feedback on existing technology (pain points, user errors, etc.)
• Respond to relevant support tickets and service requests
• Collaborate regularly with third-party development teams and internal stakeholders
• Create and maintain thorough and accurate documentation on supported systems and platforms
• Consult on third-party AV requirements and contracts for offsites, large events, etc.
• Serve as a systems administrator for supported UC platforms

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Qualifications

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• Familiarity with operation and design principles of commercial audio-visual (AV) and unified communications (UC) systems with control processors, touch panels, microphones, video-wall displays, matrix switchers, cameras, VTC codecs, audio DSPs, projectors, etc.
• Ability to troubleshoot audio/video signal flow calmly, efficiently, and often independently
• Excellent communication and customer service skills
• Ability to solve intricate problems with creative solutions
• Advanced knowledge of networked systems/topology, end user hardware, telephony/VoIP, and Windows/Mac/Linux platforms as they relate to AV/UC
• Proficiency interpreting and modifying schematic documents, detail/elevation drawings, etc
• You get excited about release notes, firmware updates, and learning about lesser-known features in a well-written manual
• Flexibility to learn and adapt to new systems and technologies as they emerge
• Ability to move or transport up to 50lbs, climb ladders, and crawl under installed furniture as needed

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Preferred Qualifications

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• Live broadcast video/audio operation
• Video/audio editing and post-production
• Enterprise telephony administration
• Zoom Rooms operation and management
• Crestron Programming (SIMPL, S+, S#)
• Extron/AMX/Savant system design
• Knowledge of AVoIP protocols and best practices
• Lua or Python programming for audio-visual
• Experience with REST APIs, JSON
• Rack fabrication, cable termination
• Basic AutoCAD & Revit
• Cisco CCNA or similar networking baseline
• DSP configuration/scripting (QSC, Biamp, Shure, BSS, etc.)
• Live sound mixing, wireless frequency management, room EQ, etc.

Hudson River Trading (HRT) is looking for a talented Systems Engineer to join the Developer Tools team. DevTools builds and maintains server and software build infrastructure, as well as tooling for the same, that is used by all teams across the firm. This includes designing, building, scaling, and supporting HRT’s code collaboration and review platforms, and scaling and writing tooling to make it easier to build and test software. Additionally, our systems are used to run periodic batch jobs integral to automated processes across the company. We collaborate closely with other software development teams to think and design strategically in an effort to better support the company’s development needs into the future. We also work with our colleagues in systems engineering to ensure systems are designed and supported with an eye toward maintaining a high bar for developer experience in a high velocity environment.

​

This role offers a unique opportunity to interface with and have an impact on development processes across the firm, not limited to specific subgroups.  

Responsibilities 

​

• Build and maintain tools and software to automate, monitor, and improve build, test, and development workflows
• Analyse build patterns and troubleshoot systemic resource usage to reason about, design, and advocate more efficient processes, working with clients of our build infrastructure to identify and implement specific improvements
• Consult with developers to help software engineers understand how to solve problems and interface with linux systems effectively and with an understanding toward sound systems engineering principles

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Qualifications

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• Required

+ Python programming

+ Ability to debug and analyse problems quickly

+ Ability to learn at a fast pace and apply knowledge effectively

+ Solid understanding of Linux/UNIX operating systems

+ 2+ years of relevant experience

+ Able to work effectively as a team player, but can also work independently

+ Skilled at juggling multiple tasks while maintaining a high attention to detail

+ Comfortable using, supporting, debugging, and where necessary patching open source software across a variety of languages

+ Bachelors or Masters degree in computer science or a related field

​

• Preferred

+ Java and/or Groovy programming

+ Familiarity with systems configuration management and monitoring technologies

+ Familiarity with the Debian operating system

+ Familiarity with Jenkins and/or Gerrit Code Review and/or Phabricator

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This job is accepting ongoing applications and there is no application deadline.  

Annual base salary range of $150,000 to $250,000. Pay (base and bonus) may vary depending on job-related skills and experience. A sign-on and discretionary performance bonus may be provided as part of the total compensation package. In addition, Hudson River Trading offers comprehensive benefits, including medical, dental, retirement, paid time off, educational reimbursement, and fitness stipend.

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Role overview

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As a core member of the Enterprise Application Architecture and Design team, the Senior Business Systems Analyst will play a pivotal role in optimizing and enhancing our lead-to-cash SaaS systems. The Senior Business Systems Analyst role serves as the crucial link between our business objectives and technical capabilities of our systems. With a strong focus on architectural design, requirement design & analysis, and quality assurance, you will work collaboratively with various stakeholders to shape the future of our business processes and ensure they are efficiently supported by our systems.

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What you'll do

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• Requirements Design: Engage with stakeholders to collect and document business requirements, translating them into specifications in user stories with clear acceptance criteria. Collaborate with Technical Product Managers to build out user guides and training materials for end-users.
• Documentation: Create essential technical and business documentation, including application, data flow, sequence diagrams, entity relationship, and integration diagrams. Present system designs to both internal and external stakeholders for approval.
• System Analysis: Demonstrate a strong understanding of lead-to-cash processes, identify areas for improvement, and recommend solutions to enhance operational efficiency.
• Implementation: Collaborate with engineers as a member of the scrum team to implement technical solutions to meet business requirements and compliance regulations.
• Quality Assurance: Partner with QA to ensure thorough code testing and design test cases by applying test planning strategies
• User Acceptance Testing: Collaborate with business stakeholders to document user acceptance testing scenarios and obtain sign-off prior to deployment. Help with testing coordination and documenting defects.
• Subject Matter Expert: Become an expert on our lead to cash systems, including our CRM, Salesforce. Stay knowledgeable about their feature sets and new releases to proactively identify optimization opportunities and create stakeholder value.
• Continuous Improvement: Stay up-to-date on industry trends and best practices to inform system decisions

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What you'll bring

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• 5+ years of business analyst experience.
• Self-starter with proactive qualities and an analytical mindset
• Ability to navigate an ambiguous environment and take ownership of assignments and business outcomes.
• Problem Solver: With a keen analytical mindset, you're adept at identifying challenges and crafting effective solutions.
• Independent and capable of taking ownership and driving assignments, leading initiatives.
• Attentive with effective written and verbal communication skills.
• Comfortable asking questions to deeply understand business processes and technical implementation details.
• Collaborative teammate, able to work across departments to translate requirements into system capabilities.
• Experienced with lead-to-cash systems, including Salesforce, CPQ, billing/revenue and ERP.
• Experience with CPQ and related certifications are preferred.
• Business outcome oriented.

How You’ll Make An Impact

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As a Strategy and Business Development Lead at Boomi, you will be instrumental in shaping our product and go-to-market (GTM) strategies within the Boomi ecosystem. Your role will involve collaborating with Partnerships, Product, GTM, and Finance teams to develop business cases that drive growth and innovation. Leveraging your strategic mindset and analytical prowess, you will identify and capitalize on opportunities that align with our corporate objectives, ensuring Boomi remains at the forefront of the industry.

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What You’ll Do:

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• Partner with cross-functional teams (Partnerships, Product, GTM, Finance) to identify and develop opportunities between Boomi and strategic ecosystems to create value propositions.
• Conduct market research and competitive analysis to identify growth opportunities and inform strategic decisions.
• Create detailed business cases, including financial modeling and ROI analysis, to support new initiatives and investments.
• Ascertain value drivers for joint customers and develop strategies to enhance their experience and outcomes.
• Collaborate with Product teams to identify and prioritize product enhancements and innovations that drive customer value.
• Work with GTM teams to develop strategies that accelerate sales and expand addressable market.
• Evaluate partnership opportunities to enhance Boomi’s ecosystem and drive mutual value creation.
• Present strategic recommendations and business cases to senior leadership, ensuring alignment with corporate goals.
• Monitor and report on the performance of strategic initiatives, making adjustments as needed to achieve desired outcomes.

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The Experience You Bring

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• Bachelor’s degree in Engineering, Computer Science, Business or a related field.
• 5+ years of experience in product management, product strategy, partnerships, consulting, investment banking, business development, or corporate strategy roles, preferably within the SaaS or technology industry.
• Deep knowledge about the technology ecosystem, including ISVs, cloud service providers, system integrators, etc.
• Strong analytical skills with proficiency in visual and oral presentations and business case development.
• Excellent communication and presentation skills, with the ability to influence and engage senior stakeholders.
• Collaborative approach with a track record of successfully leading cross-functional initiatives.
• Strong problem-solving skills and the ability to thrive in a dynamic, fast-paced environment.

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Bonus Point If You Have

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• Prior experience in private equity or public SaaS companies
• Familiarity with iPaaS or data integration technologies
• Master’s Degree or MBA

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Location

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US Remote

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Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

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Compensation and Benefits

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Boomi is committed to fair and equitable compensation practices. Base compensation for this position in our corporate headquarters in Conshohocken, PA ranges from $152K - $180K. This position is remote-friendly and, as such, final compensation will be determined by various factors including the candidate’s knowledge, skills, experience, and geographic location. An overview of our benefits can be found here. 

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#LI-ES1

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Role overview

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This person will have the unique opportunity to launch, manage, optimize and scale CarGurus strategic partnerships. They will negotiate contracts, build deals and work cross-functionally to help launch new products leveraging partnerships. They will build and foster relationships with industry partners. They will build business cases for partners and opportunities and present them to stakeholders to drive business decisions. This person will have the unique opportunity to launch, manage, optimize and scale CarGurus strategic partnerships. The role will be highly cross-functional and a successful candidate will possess analytical horsepower as well as strong communication and organizational qualities.

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What you'll do

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• Source, lead and nurture strategic partnerships that drive impact and help achieve business and product goals
• Negotiate high-vale contracts and build partnership agreements with third parties
• Drive and develop market research and evaluate opportunities to inform our decisions to buy, build and partner
• Build influential relationships with leaders from companies throughout the automotive industry
• Work cross-functionally to launch, scale and optimize products through partnerships
• Conduct data driven analysis to support and promote value-added business decisions
• Set, track and analyze key performance indicators—presenting actionable insights and recommendations that drive us towards the best possible outcome
• Build business cases for partners and opportunities and present them to stakeholders to drive business decisions

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What you'll bring

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• 6+ years of professional experience, including 2+ years of related experience in partnerships, business development, corporate development or related field
• Experience owning new partner contracting from ideation through deal completion required including: contract negotiations, contract review & deal-building
• Bachelor’s degree required
• Track-record of outstanding academic and professional achievement
• Strategic attitude with a history of developing impactful ideas and a high degree of personal integrity
• Proactive, well-organized and detail-oriented
• Excellent analytical skillset—able to translate quantitative and qualitative inputs into actionable strategic direction
• Ability to effectively track and report on project goals, progress and results
• Outstanding communication and presentation skills
• Comfort working in a dynamic and fast-paced environment
• Comfortable working on undefined projects

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Hi, I’m Billy, Sr. Director of Channel Sales at Customer.io. We are looking for a high-energy individual, to join our partnerships team as a Channel Account Manager. We currently work with 100+ Implementation and Marketing agencies globally to close new business and support our existing client base. You will be the face of Customer.io, working with existing partners, acquiring new ones, and attending industry events to source and close new prospects. You will be responsible for 1) Generating partner-sourced opportunities and managing end-to-end sales cycles 2) Holding a closed revenue quota from partner-sourced opportunities 3) Enabling partners to lead sales cycles for Customer.io 4) Supporting partners to level up in our Partner Program 5) Providing as much value as possible to our partners through revenue share, co-selling, referrals, and marketing.

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If you’ve been a top performer in sales or partnerships, and are looking to join our growing team then this is an excellent role for you!

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Some things you’ll do:

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• Drive new revenue through our existing and new agency partners and maintain a closed revenue quota
• Manage full sales cycles, including exploratory calls and demos with partners
• Build your pipeline by sourcing new opportunities from partners
• Create mutual accountability plans (i.e. partner sales targets) with external stakeholders and drive urgency to deliver results
• Deliver product and sales training to channel partners to ensure they are equipped to effectively sell and promote customer.io products and services
• Enable partners to know how to position Customer.io above competitors
• Manage relationships with existing and new partners
• Attend industry conferences, masterminds, and networking events to prospect new clients
• Quarterly in-person meetings with your top partners
• Engage with hundreds of client-facing team members from your partners through email, lunch and learn, and in-person meetings
• Develop our partner program, processes, and documents to enable our partners to become ambassadors of the Customer.io platform
• Become a Customer Marketing Expert

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Competencies / Qualifications

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• Located in North America
• 2+ years experience in an Account Executive or sales-focused partnership role
• Up to 20% of travel within your designated region
• You have experience running full sales cycles and working with partners
• Consultative selling experience and understanding of Sandler Sales & MEDDIC Sales qualification processes
• You’ve been a top performer at your previous roles and held sales targets
• You’ve managed partner, customer, or prospect relationships on an ongoing basis and not just transactional

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About Customer.io

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Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

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We are offering a starting salary of $102,200 base + $43,800 variable = $146,000 OTE USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

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Benefits at Customer.io include:

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• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

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All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

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Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

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Join us!

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Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

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How to apply

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Apply at the link below and tell us why you're interested in the position! We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.

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Here's what you can expect from our hiring process:

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1. 30-minute video call with a Recruiter (Leah)
2. 45-minute video call with the Hiring Manager (Billy)
3. Take Home Assignment (1 week)
4. Assignment Review Call w/ Billy - 20 minutes
5. 2 - 30-minute interviews w/ Mike and Chris

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