Find Your Dream Job at a Company that Shares Your Values

As a Manager, Personalization Production in our Client Solutions group, you will work with some of the world’s best known brands, to help deliver AI powered, personalized content for their marketing communications. You will be responsible for managing a team which handles the delivery of marketing communications content using Movable Ink’s platforms. You and your team will work closely with our Client Experience team as well as directly with clients. The team will be responsible for all stages of a production build from brief through to final delivery and QA, you will ensure they are always following the best practices and processes in place to achieve a 0% error rate.You will act as an escalation point for your direct reports, helping them resolve any client/build specific challenges as well as overarching issues, such as managing their workload. You will also be an escalation point for Client Experience Managers and clients should there be any issues in the delivery or prioritization of work.

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Responsibilities:

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• Achieve and maintain a 100% success rate against our standard delivery SLA’s and a 0% error rate on tickets (not to fall below a 90% success rate against our delivery SLA’s or greater than 5% error rate)
• Manage the ticketing queue, ensuring all work is captured in our ticketing system, and implement strategies to ensure proper campaign setup and QA
• Lead team meetings, such as stand-up, to ensure that projects are completed within SLA and blockers are surfaced as early as possible
• Manage day-to-day escalations and troubleshooting of production issues
• Assist team members and CXM’s with understanding of how campaigns can be set up and targeted in our platform to achieve a desired outcome
• Be a champion for the professional development of your team through ongoing feedback, identifying opportunities for improvement and training, as well as recognizing their achievements
• Represent the interests of your team to the Solutions Delivery and broader Solutions Leadership group - ensure they have the appropriate resources and tools to do their jobs effectively in a manageable and scalable manner
• Manage performance reviews, 1-1’s and other people and performance management responsibilities
• Manage the hiring and recruiting process
• Collaborate with Product Managers and Engineers to provide platform enhancement recommendations that improve workflow and user’s campaign implementation experience

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Qualifications:

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• Commitment to excellence and scalability - you always strive to get the best from your team and ensure any practices or process implemented are manageable and scalable
• Must be able to multitask in a fast-paced ticketing system environment
• Must possess strong time management, follow-through and organizational skills
• Experience with CRM targeting strategy – logic segmentation, audience building
• Significant knowledge of Email service providers (ESP) and their common capabilities
• Solid knowledge of HTML, CSS and good understanding of Javascript/jQuery

Hi, We’re Rebekah and Trace! We lead the Outbound Business Development team here at Customer.io, and we’re thrilled to be expanding. We’re looking for an Outbound Business Development Representative (BDR) to join our team and help us connect with potential customers.

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As an Outbound BDR, you'll be at the forefront of our outreach efforts, proactively identifying and engaging potential customers to introduce them to our solutions. Your role will focus on researching target accounts, initiating conversations, and qualifying leads to set up meetings for our sales team. You’ll collaborate closely with both marketing and sales teams to ensure our outreach strategies are effective and lead to a robust sales pipeline.

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We don’t expect you to be an expert from day one! What matters most is your curiosity, passion for connecting with people, and commitment to driving new business growth. Our team will support you as you learn and develop in your role.

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What you’ll do:

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• Research and Identify Prospects: Utilize various tools and resources to identify potential customers who could benefit from our solutions, building a robust list of target accounts.
• Initiate Outreach: Engage with prospects through cold calls, emails, and social media to generate interest and qualify their needs.
• Qualify Leads: Assess leads based on their business needs, timing, and fit for our solutions, ensuring they’re ready to speak with our Account Executives.
• Set Up Meetings: Schedule high-quality meetings for the sales team with decision-makers who express interest in learning more about our offerings.
• Maintain Organization: Keep accurate records of your interactions with prospects in our CRM, ensuring clear visibility of their status in the sales funnel.
• Collaborate as a Team: Work closely with marketing to refine outreach strategies and provide feedback to enhance our lead generation processes.
• Follow Up: Nurture relationships with prospects who express interest but aren’t yet ready to engage fully.
• Share Your Progress: Regularly update your manager and the team on your outreach efforts and progress toward meeting your goals.

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About you:

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• You enjoy connecting with people and can articulate ideas clearly and concisely.
• You’re resilient in the face of rejection and maintain motivation to achieve your goals.
• You’re organized, capable of managing multiple priorities, and attentive to detail.
• You have a basic understanding of sales and are eager to learn more about lead qualification and objection handling.
• You thrive in collaborative environments and work effectively across teams to streamline processes.
• You’re self-driven and motivated by targets, constantly looking for ways to improve your performance.

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What we’re looking for:

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• Familiarity with CRM tools like Salesforce or HubSpot.
• A proven track record of success in lead generation and outreach efforts.
• Ability to thrive in a fast-paced, target-driven environment and work independently.

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Preferred Qualifications:

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• 1-2 years of experience in a similar outbound sales role, ideally in a SaaS or tech company.
• Prior experience in outbound sales within a SaaS company.
• Understanding of sales methodologies and lead generation strategies.

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Why you’ll love it here:

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• Competitive salary and a rewarding bonus structure.
• Abundant opportunities for professional development and access to sales coaching.
• You’ll be part of a passionate team dedicated to growth and collective success

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About Customer.io

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Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,400 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

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We are offering a firm salary of $65,000 base + $32,095 variable = $97,095 OTE (or equivalent in local currency), subject to market rate adjustment.

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Benefits at Customer.io include:

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• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

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All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

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Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

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Join us!

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Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

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How to apply

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Apply at the link below and tell us why you're interested in the position! We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.

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At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

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Here's what you can expect from our hiring process:

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1. 30-minute video call with a Recruiter
2. 45-minute video call with the Hiring Manager
3. Take Home Assignment
4. Assignment Review Call with two Sales Development Managers

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The hardware team at Hudson River Trading (HRT) creates ultra-low latency products to support our trading on global markets. High performance designs require even higher performance verification. Our ideal candidate is not only an ace tester, but a practicing toolsmith. You know the EDA landscape and want to be part of a team actively working to rethink, redesign, and surpass the status quo.

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We are looking for an experienced FPGA verification engineer who is skilled at writing testbenches and building verification environments to exercise complex hardware. FPGA verification is part of an innovative hardware team at HRT which is integral to the success of our trading. You can expect to always be challenged by the ever-changing financial markets as you work on critical hardware and software in an extremely fast-paced, real-time environment.

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Responsibilities

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• Creating testbenches and tests for our FPGA platform, leveraging an open source-based, highly flexible environment
• Writing detailed verification plans
• Quickly root-cause RTL bugs
• Collaborating directly with designers for rapid bringup of new projects and debugging of existing designs
• Managing regression and continuous integration infrastructure
• Developing and improving open-source and internal tools

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Qualifications

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• Excellent debug and analytical skills
• Strong background (4+ years) in RTL functional verification for FPGA or ASIC
• Experience with code and functional coverage collection/analysis
• Experience with Python
• Comfortable in a Linux environment
• Familiarity with Verilator and/or Cocotb preferred
• Experience with networking protocols preferred
• C++ experience is a plus
• A bachelor's degree in Computer or Electrical Engineering or a related field

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Annual base salary range of $150,000 to $200,000. Pay (base and bonus) may vary depending on job-related skills and experience. A sign-on and discretionary performance bonus may be provided as part of the total compensation package, in addition to company-paid medical and/or other benefits.

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At Fidelity, we are focused on making our financial expertise broadly accessible and effective in helping people live the lives they want. We are a privately held company that places a high degree of value in creating and nurturing a work environment that attracts the best talent and reflects our commitment to our associates. We are proud of our diverse and inclusive workplace where we respect and value our associates for their unique perspectives and experiences.  For information about working at Fidelity, visit Fidelitycareers.com

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Fidelity Investments is an equal opportunity employer.

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We have job openings in many areas within technology including data engineering, full stack engineering, software engineering, cloud engineering, architecture and more.

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This requisition is being monitored actively by our recruiting staff here at Fidelity. If you are interested in connecting with a recruiter, please apply, and we will get back to you as soon as possible to connect you with roles that align with your background!

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Work Location/Hybrid Policy: We have a hybrid work policy which entails of alternating weeks in/out of the office. Relocation to nearby one of our listed offices would be required if not already nearby a listed office. Our offices include: Merrimack NH, Smithfield RI, Boston MA, Westlake TX and Salt Lake City UT (location options vary dependent on the role)

Summary

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Spark is looking to bring on an engineering manager to lead the engineers and technical development within the scalability squad. As we’ve continued to grow, we identified that one of our core challenges is figuring out how to offer our top-tier services and tech platform while doubling our agent base every year. As a leader of this squad, you will build tech to optimize both internal and agent workflows while also tackling technical problems that ensure the quality of our platform.

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In this role, you will be involved in all aspects of engineering within the scalability squad. You will work directly with product and design to understand existing services and workflows and find opportunities to optimize them. You will manage and guide software engineers to architect and implement full stack solutions and you will work with engineering leaders to understand and build upon our technical stack to ensure quality and performance. Reporting to the Head of Engineering, you will collaborate closely with leaders throughout the tech org to ensure that our product development is in line with our business goals.

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More about our stack and the role

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• Our current software engineering stack is Python, Django, Celery, Vue, Redis, and Postgres
• We deploy our stack on AWS and use modern development tools for version control, continuous deployment, testing and observability
• This role will be expected to manage 3 engineering team members in 2025

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What you’ll do

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• Build and guide the development of new product features focused on scaling our business
• Architect and design elegant technical solutions with a focus on impact
• Review code and specs and guide the technical direction of the team
• Support the development and prioritization of our tech infrastructure roadmap
• Provide mentorship and career coaching to direct reports, meeting individuals where they are
• Balance hands-on work with higher level technical guidance
• Coordinate with product to drive planning, prioritization, and execution of the Scalability roadmap
• Sequence and scope projects to align with business goals
• Manage team processes and productivity to ensure alignment and timely delivery of projects

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What we’re looking for

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• 5-8+ years in full stack software engineering in a startup environment
• Strong technical foundation in developing software with Python and Django or similar
• Experience architecting and owning production systems and complex frameworks
• Experience using javascript frameworks such as Vue or React
• 1+ years in leading engineering teams in a management capacity
• Player/coach leadership style, balancing hands-on work with team management
• Experience hiring, growing and managing software engineers
• Ability to collaborate directly with product, design, data and cross-functional stakeholders
• Ability to understand complex business problems and scope and develop elegant technical solutions
• Strong project management, planning and prioritization skills with a focus on delivery
• Strong communication skills

Summary

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In this role, you'll have the opportunity to directly impact the industry's evolution, working on the core of our platform: the agent's operating system. This system is not just a tool, but the foundation of our brokers’ daily work.

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As a senior member of the broker productivity squad on our engineering team, you’ll work to ensure our technical platform continues to meet the needs of our rapidly growing customer base. This will involve maintenance of our industry-leading web based broker platform. It will also involve making architectural decisions to support the long-term health and viability of the platform. Your day-to-day responsibilities will be diverse and impactful. You'll engage in both frontend and backend development, collaborate with product and design teams to innovate new features, and work with other engineers to scale our solutions. Embracing a data-driven approach, you will play a crucial role in developing technology that not only meets current needs but also anticipates future challenges, ensuring Spark continues to deliver exceptional value and performance to our top brokers.

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What you’ll do

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• Work across Spark’s full stack in JavaScript and Python to build and maintain Spark’s agent and member-facing products
• Meet regularly with product and design to provide constructive feedback on design mockups and product scope
• Work closely with product to deeply understand the relationship between agents and Medicare beneficiaries, focusing on developing features that ultimately improve retiree outcomes
• Identify and manage technical debt, while also building robust infrastructure and frameworks to support the scalability of our platform
• Actively contribute to the tech team’s development standards, promoting best practices and continual improvement, and the growth of other teammates

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What we’re looking for

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• 5+ years of building user interfaces with modern Javascript technologies such as Vue or React
• 3+ years of experience building API-driven web apps with Python
• A history of developing component libraries via modern Javascript frameworks
• Experience working with component-based CSS frameworks like Tailwind CSS
• Product intuition and a keen interest in how tech investments drive intended business outcomes
• Comfort with ambiguity and the ability to thrive in fast-paced environments
• Strong communication and project management skills
• A collaborative nature and comfort working with team members across the company
• A commitment to continuous learning and growth and comfort with giving and receiving constructive feedback
• (nice to have) A history of building web apps with the Django framework
• (nice to have) Background with development tools like Docker, Git and Webpack

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What you can expect

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• The base salary range for this role is $170K - $190K
• Equity compensation
• Health care, including dental and vision through our PEO Sequoia
• In-person retreats twice per year
• Flexible work location; co-working available
• Workspace budget
• An engaged, supportive and growth-oriented team environment

Summary

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In this role, you'll have the opportunity to directly impact the industry's evolution, working on the core of our platform: the agent's operating system. This system is not just a tool, but the foundation of our brokers’ daily work.

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As a vital member of our engineering team, your day-to-day responsibilities will be diverse and impactful. You'll engage in both backend and frontend development, collaborate with product and design teams to innovate new functionalities, and work with other engineers to scale our solutions for a rapidly growing customer base. Embracing a data-driven approach, you will play a crucial role in developing technology that not only meets current needs but also anticipates future challenges, ensuring Spark continues to deliver exceptional value and performance to our top brokers.

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Key Responsibilities

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• Work across Spark’s full stack in JavaScript and Python to build and maintain Spark’s agent and member-facing products
• Collaborate regularly with senior members of the Engineering team on ongoing projects
• Meet regularly with product and design to provide constructive feedback on design mockups and product scope
• Work closely with product to deeply understand the relationship between agents and Medicare beneficiaries, focusing on developing features that ultimately improve retiree outcomes
• Actively contribute to the tech team’s development standards, promoting best practices and continual improvement

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Skills Knowledge and Expertise

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• Experience using web development frameworks such as Vue or React for frontend or Django or Rails for backend
• Familiarity with ES6+ JavaScript, HTML5, and CSS3
• Experience building API-driven products
• Strong sense of web design and the fundamentals of user experience
• Product intuition and a keen interest in how tech investments drive intended business outcomes
• Comfort with ambiguity and the ability to thrive in fast-paced environments
• Strong communication and project management skills
• A collaborative nature and comfort working with team members across the company
• A commitment to continuous learning and growth
• Experience receiving and implementing constructive feedback
• (nice to have) Background with development tools like Docker, Git and Webpack
• (nice to have) Experience working with component-based CSS frameworks like Tailwind CSS

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Compensation

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Summary

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Spark is looking to bring on a Data Operations Associate to help us model and improve our data. Historically, the industry has had a lack of transparency, however, Spark is on a mission to change that and you can be a key part of the change by helping Spark and our customers wrangle, structure and improve the quality of our data.

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In this role, you will be responsible for improving some of the core datasets that power our business. You will take data from its raw form, inherently messy and non-standardized, and run processes that clean and standardize that data. You will learn to understand what different data sets mean, where they come from, and regularly aggregate that data for the organization. As a valuable member of the Spark Data function, you will collaborate closely with data, product, engineering, carrier relations, and other organizations across Spark to deliver these datasets.

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What you’ll do

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• Manage & audit agent, partner, and client health data, ensuring we can track effectively across the organization and provide timely external reports
• Use BI and Analytics tools to monitor data quality and catch data issues before our customers do
• Dive into data quality issues, using your knowledge of the business to understand issues and correct them
• Coordinate directly with insurance carriers to understand and debug data issues
• Automate manual processes to improve both internal team productivity and agent experience
• Partner with data and engineering teams to ensure high quality data and efficient data ingestion and processing
• Collaborate with cross-functional teams to better understand the complexities of the business and orient data processes around those complexities

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What we need

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• 1+ years of operations, consulting, or data experience using Excel
• Additional technical experience with tools like SQL, Python or BI tools
• Ability to learn new tools and pick up technical concepts quickly
• Proven grit needed to navigate complex and messy data problems
• An eye for detail, able to identify small details out of place
• Experience following and giving feedback on standardized processes
• Strong communication skills for working cross-functionally with various teams
• Ability to understand complex business logic and translate into technical processes
• Ability to continuously refine processes, adopt new technologies, and incorporate feedback

Role Overview

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As the Director, Customer Operations & Support, you will provide overarching support to dealer, revenue, and consumer partners. This role encompasses technology business requirements and prioritization, vendor management, quality assurance, training, and general operational improvements. You will drive strategies and initiatives that enhance efficiency, improve customer and employee experiences, and align with the company’s goals and talent strategies.

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What You’ll Do

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• Strategic Leadership:

+ Develop and implement function-specific strategies to promote efficiency and achievement of company goals.

+ Design and execute effective organizational structures and team-specific working methods that enhance productivity and align with talent strategies.

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• Operational Excellence:

+ Drive process and technology improvements to reduce costs, increase productivity, and enhance customer and employee experiences.

+ Collaborate with leadership to identify, prioritize, and execute cross-functional strategic initiatives.

+ Use data and analytics to measure consumer journeys and team performance, informing and executing continuous improvement initiatives.

+ Work closely with vendor managers to identify and implement process or technology improvements.

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• Collaboration and Prioritization:

+ Support the triaging and prioritization of improvements across revenue, consumer, and dealer operations.

+ Partner with business leadership teams to develop and implement key processes, metrics, and operational improvements.

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What You’ll Bring

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• Education & Experience:

+ Bachelor’s degree required; Master’s in Business Administration a plus.

+ Minimum of 5 years of experience in business operations, with demonstrated leadership skills.

+ Certifications or experience in Lean/Six Sigma methodologies preferred.

+ Experience with back-office or contact center outsourcing is a plus.

+ Experience building quality and training programs is a plus.

+ Familiarity with Salesforce and related technologies is a plus.

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• Skills & Abilities:

+ Proven ability to lead cross-functional initiatives and manage change effectively.

+ Customer-centric mindset with a focus on delivering exceptional experiences.

+ Ownership mindset: decisive, results-oriented, and action-biased.

+ Strong analytical and data-driven decision-making skills.

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Summary

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We’re looking for an Account Executive to accelerate Spark’s growth trajectory by leading our go to market efforts in new markets where Spark has limited to no presence. 

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Working with sales & marketing teams, you will lead the go-to-market strategy in your market with a focus on recruiting new-to-Spark Medicare agencies. You’ll own business development and be responsible for driving the top of our sales funnel by getting in front of prospective Medicare agencies via in-person & virtual outreach. From there, you’ll drive the end-to-end sales process and be responsible for product demonstrations, contract negotiations, and, ultimately, closing the deal. 

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Moreover, you’ll need to collaborate with Spark’s Marketing team to amplify Spark’s brand awareness in your market as well as Spark’s Agent Success team to effectively onboard and service contracted agencies. 

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The ideal candidate is a true entrepreneur with exceptional sales and business development skills and a desire to build something special. You have a bias toward action, willingness to roll up your sleeves, and a strong growth mindset. You’re passionate about running an efficient yet effective sales process and being a key pillar of our go-to-market team. 

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Key Responsibilities

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• Drive Lead Generation

+ Directly outreach to and build relationships with Medicare agencies, passionately communicate Spark’s value proposition, set qualified sales opportunities

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• Closes Deals

+ Run full product demonstrations, tailor the Spark product offering to the prospect’s pain points, develop partnership proposals and negotiate contract terms, gain commitment to move forward with a Spark partnership

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• Be a Brand Ambassador

+ Develop a comprehensive understanding of the market, build local relationships with agencies, carriers, & providers, run sales recruitment events & webinars, consistently promote Spark in-person and via social media

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Skills Knowledge and Expertise

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• Bachelor’s degree
• +5 years of sales experience managing full life cycle deals with SMB and Mid Market Customers
• Passion about sales and business / market development
• True hunter mentality; tenacity and creativity to develop new business opportunities
• Strong prospecting, product demonstration, and negotiation skills
• Comfort with ambiguity; ability to be flexible in a rapidly changing environment
• Experience working within sales engagement software and CRM
• Passion for learning new products and a new industry

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Compensation

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Summary

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The Contracting Success Operations Associate will join a dynamic customer success team tasked with supporting medicare insurance agents and agency principals through efficient contract processing operations, live video walkthroughs, and troubleshooting challenges related to contracting and implementation. The ideal candidate is an extremely detail-oriented, adaptable multi-tasker with strong communication skills and a desire to deliver outstanding, high-touch, customer experiences.

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You will report directly to the Manager of Contracting Operations and collaborate closely with them to ensure fast feedback loops and continuously improve processes. This is a remote first position with preference for an individual living in the CST or PST time zones.

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Key Responsibilities

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• Provide exceptional support to agents through email, 1-on-1 calls, and group video walkthroughs, offering troubleshooting assistance and clear guidance.
• Coordinate contracting workflows seamlessly between Spark, insurance carriers, and Medicare brokers, ensuring accuracy and timeliness.
• Respond promptly and professionally to Medicare broker inquiries across a range of contracting-related topics.
• Deliver top-tier customer experiences during Medicare broker implementation and ongoing high-touch support.
• Efficiently process new and transferring contracts for Medicare agents and agency principals.
• Identify opportunities to streamline workflows and recommend improvements to enhance team efficiency.

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What Success Looks Like

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• The team operates effectively and exceeds service level agreement (SLA) goals, with your contributions playing a critical role.
• Agents consistently receive clear, patient, and professional support throughout their implementation and troubleshooting journeys.
• Contracts are processed quickly and accurately, reducing delays and minimizing friction for agents.
• Workflows are optimized and streamlined, thanks to your keen eye for identifying process improvements.

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Skills Knowledge and Expertise

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• 1-3 years of experience in operations, customer support, success, or a similar role.
• A customer-obsessed approach to problem-solving, with a passion for delivering high-quality experiences.
• A proactive mindset, are resourceful and have the ability to identify areas for improvement within workflows.
• Proven ability to:

+ Meet and exceed Service Level Agreements (SLAs) in a fast-paced environment.

+ Maintain extreme attention to detail while managing multiple tasks.

+ Excellent verbal and written communication skills.

+ Quickly adapt to new technologies, workflows, and processes.

+ Deliver exceptional customer service with patience and professionalism.

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Nice to Haves

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• Experience working with insurance agents, contracts, or Medicare (1-3 years) is a plus but not required.
• Familiarity with ticketing software and communication tools.
• A strong interest or background in supporting small business owners or independent agents.

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Compensation

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Hudson River Trading (HRT) is looking for a Tax Specialist to join our growing Tax team! As a Tax Specialist, you will work on US tax compliance, corporate provision, research, and various planning projects. 

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Responsibilities

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• Work with our global service providers to prepare tax workpapers and review income tax returns for US corporate and partnership entities
• Prepare tax provisions for US corporate entities in accordance with ASC 740 and partner tax estimates
• Assist team members with researching complex and unique tax issues
• Proactively identify opportunities for process enhancements and assist with the design and implementation of proposed automation solutions, while working cross-functionally with a variety of teams
• Collaborate with the team on complex transfer pricing matters and processes

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Requirements

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• 4+ years of tax experience in public accounting or in the finance / trading industry
• BS/BA in accounting
• Strong proficiency in Microsoft Excel
• Experience with both preparing and reviewing ASC 740 tax provisions
• Experience in one or more of the following areas is preferred, but not required:
• Indirect tax
• Fixed asset data management and calculating tax depreciation adjustments
• CAMT
• CPA is preferred
• Exceptional written and verbal communication skills
• Ability to multitask and prioritize projects in a fast-paced environment
• Strong analytical, problem-solving, and critical thinking skills
• Impeccable ethics, integrity, and discretion when working with confidential information
• Ability to work both independently and within a team to identify and resolve issues

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Annual base salary range of $120,000 to $160,000. Pay (base and bonus) may vary depending on job-related skills and experience. A sign-on and discretionary performance bonus may be provided as part of the total compensation package, in addition to company-paid medical and/or other benefits.

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Summary

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Spark is looking for a Customer Support Associate In this role, you will assist health insurance agents with their inquiries and provide initial support to clients. Your role involves addressing basic issues, escalating complex cases, and ensuring a seamless experience for all stakeholders. You will work closely with internal teams to resolve our clients' problems.

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You will report to the Customer Experience Manager and partner with them to create an exceptional experience to our growing customer base.

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Please note this is a full-time hourly paid position with a pay range of $25.00 - $27.00 per hour.

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Key Responsibilities

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• Support Agents and Clients: Provide first-level support to health insurance agents and clients through various communication channels, including phone, email, and chat.
• Triage Requests: Efficiently categorize and prioritize incoming requests to ensure timely resolution or escalation to appropriate departments.
• Issue Resolution: Address common inquiries related to contact and onboarding status, as well as, ad hoc requests from both internal and external customers.
• Documentation: Accurately document interactions and resolutions in the ticketing system.
• Feedback Loop: Gather feedback from agents and clients to identify areas for improvement in processes and services.
• Collaboration: Work closely with other departments to resolve complex issues and improve service delivery.

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Skills Knowledge and Expertise

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• Competencies:

+ Strong communication skills, both verbal and written

+ Excellent problem-solving abilities

+ Ability to work independently and as part of a team

+ Proficiency in using ticketing software and other communication tools

+ Strong organizational skills with attention to detail

• Qualifications:

+ Previous experience in customer service or support roles, preferably in the health insurance industry

+ Fluency in Spanish is required

+ High school diploma or equivalent; additional qualifications in healthcare or insurance are a plus

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Compensation

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Summary

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Spark is seeking a highly organized, detail-oriented Senior Knowledge Lead to join our team. In this role, you will create, maintain, and optimize our knowledge base to support both internal and external stakeholders. The ideal candidate will possess excellent research and writing skills, a strong understanding of insurance concepts, and the ability to communicate complex information clearly and concisely. Fluency in Spanish is required.

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Key Responsibilities

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• Create and maintain comprehensive knowledge base articles and FAQs, ensuring that the information is accurate, up-to-date, and easily accessible.
• Research and document complex insurance topics, translating technical information into user-friendly content.
• Host and facilitate webinars to support the onboarding of new agencies, effectively communicating essential information and best practices.
• Regularly update existing documentation to reflect product changes, regulatory updates, and industry developments.
• Collaborate closely with subject matter experts across departments to ensure the accuracy and completeness of knowledge base content.
• Analyze knowledge base usage data and user feedback to identify areas for improvement and implement enhancements.
• Assist in developing training materials and job aids for internal teams and external partners.
• Support the maintenance and optimization of chatbot content and conversation flows.
• Contribute to the continuous improvement of knowledge management processes and tools

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Skills Knowledge and Expertise

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• Experience in knowledge management, technical writing, or a similar role, preferably in the insurance industry.
• Excellent writing and editing skills, with a keen eye for detail.
• Strong research and analytical abilities.
• Proficiency in knowledge base software and content management systems.
• Experience with webinar hosting and presentation tools.
• Familiarity with chatbot technology and conversational AI is a plus.
• Ability to manage multiple projects and effectively prioritize tasks.
• Strong interpersonal and communication skills.
• Self-motivated, able to work independently and as part of a team.
• Fluency in Spanish is required.

​

Preferred Skills

----------------

​

• Knowledge of the Medicare insurance industry
• Experience with data analysis and reporting tools.
• Familiarity with instructional design principles.
• Understanding of SEO best practices for content optimization.

​

Compensation

------------

​

Summary

-------

​

We’re looking for a Virtual Strategic Growth Manager to accelerate Spark’s growth trajectory by leading our go to market efforts in new markets where Spark has limited to no presence. 

​

Working with sales & marketing teams, you will lead the go-to-market strategy in your market with a focus on recruiting new-to-Spark Medicare agencies. You’ll own business development and be responsible for driving the top of our sales funnel by getting in front of prospective Medicare agencies via in-person & virtual outreach. From there, you’ll drive the end-to-end sales process and be responsible for product demonstrations, contract negotiations, and, ultimately, closing the deal. 

​

Moreover, you’ll need to collaborate with Spark’s Marketing team to amplify Spark’s brand awareness in your market as well as Spark’s Agent Success team to effectively onboard and service contracted agencies. 

​

The ideal candidate is a true entrepreneur with exceptional sales and business development skills and a desire to build something special. You have a bias toward action, willingness to roll up your sleeves, and a strong growth mindset. You’re passionate about running an efficient yet effective sales process and being a key pillar of our go-to-market team. 

​

Key Responsibilities

--------------------

​

• Drive Lead Generation

+ Directly outreach to and build relationships with Medicare agencies, passionately communicate Spark’s value proposition, set qualified sales opportunities

​

• Closes Deals

+ Run full product demonstrations, tailor the Spark product offering to the prospect’s pain points, develop partnership proposals and negotiate contract terms, gain commitment to move forward with a Spark partnership

​

• Be a Brand Ambassador

+ Develop a comprehensive understanding of the market, build local relationships with agencies, carriers, & providers, run sales recruitment events & webinars, consistently promote Spark in-person and via social media

​

Skills Knowledge and Expertise

------------------------------

​

• Bachelor’s degree
• +5 years of sales experience managing full life cycle deals
• Passion about sales and business / market development
• True hunter mentality; tenacity and creativity to develop new business opportunities
• Strong prospecting, product demonstration, and negotiation skills
• Comfort with ambiguity; ability to be flexible in a rapidly changing environment
• Experience working within sales engagement software and CRM
• Passion for learning new products and a new industry

​

Compensation

------------

​

​

Summary

-------

​

Spark is hiring a Vice President of Finance responsible for leading financial strategy, planning, and operations. This role requires deep expertise in financial governance, cash management, and financial planning & analysis. The VP of Finance will manage investor relations, ensure compliance with GAAP and regulatory requirements, and lead a team of finance professionals to execute on core financial operations (e.g. commission management) for Spark’s agents and agencies. This leader will be an important part of the senior leadership team, contributing to high-level strategic decisions while ensuring financial stability and growth.

​

Key Responsibilities

--------------------

​

• Lead the development and execution of the company’s financial strategy, including budgeting, forecasting, and long-term planning.
• Provide financial insights and strategic recommendations to senior leadership and the board, especially regarding company growth, M&A, and investment decisions.
• Oversee capital structure, cash flow management, and treasury.
• Oversee all financial operations including accounts payable, accounts receivable, treasury, and cash management.
• Ensure accurate financial reporting and compliance with GAAP, regulatory requirements, and internal controls.
• Manage a team of finance professionals, ensuring high performance and professional growth.
• Oversee agency financial operations, ensuring agents are paid commissions, marketing funds, and referral fees correctly and on time.
• Develop financial-related services such as financial consulting and advance management for Spark’s agencies.

​

Skills Knowledge and Expertise

------------------------------

​

• 10+ years of finance experience, with at least 3+ years in a leadership role.
• Proven track record of overseeing accounting, financial planning & analysis (FP&A), cash flow management, capital structure, and treasury.
• Experience with M&A, fundraising, and investor relations in a growth-stage company.
• Strong background in financial governance, regulatory compliance, and risk management.
• Experience managing a small team and collaborating cross-functionally.

​

Compensation

------------

​

Summary

-------

​

We’re looking for a Director, Strategic Growth to lead and build our team of Strategic Growth Managers (SGMs) in an effort to accelerate our agency recruitment efforts. 

​

Working with sales leadership, you will own the day-to-day management of the SGMs and set the direction around how the SGM team scales moving forward. You’ll be responsible for hiring and onboarding new SGMs, training SGMs on pipeline creation best practices, and achieving sales goals. 

​

Furthermore, you’ll need to collaborate with Sales Leadership, Operations, and Marketing to optimize the agency recruitment strategy and related workflows and processes. 

​

The ideal candidate has successfully managed a mid-market B2B field sales team and developed expertise in in-person relationship building and lead generation. You have a bias toward action, a willingness to roll up your sleeves, and a strong growth mindset. You’re passionate about running an efficient yet effective sales process, building a high-velocity sales team, and being a key pillar of our go-to-market team.

​

Please note: This role will need to be based on Pacific Standard Time, Mountain Standard Time or Central Standard Time due to current needs of the business.   

​

Key Responsibilities

--------------------

​

• Hire and onboard new SGMs
• Train SGMs to identify, contact, and create qualified agency opportunities
• Diligently track pipeline and performance metrics and provide regular 1:1 coaching and feedback
• Accurately forecast weekly, monthly, quarterly, and annual SGM goal attainment
• Develop and document team processes and workflows along with sales strategies and best practices
• Provide leadership presence in the market to help source new business
• Leverage creative deal structure and negotiation skills to close new business
• Motivate, incentivize, and recognize team members to encourage top performance
• Work closely with Sales Leadership to iterate on the agency recruitment process and identify areas of improvement across the SGM team
• Work closely with Marketing to develop effective messaging to convert prospective agencies to qualified opportunities
• Travel approximately up to 6 nights per month as needed. Travel will average 4-6 nights per month during the busier season (January through July) and 1-3 nights per month during the lighter season (August through December). Please note that travel needs may vary depending on business requirements, and additional travel may be necessary.

​

Skills Knowledge and Expertise

------------------------------

​

• Bachelor’s degree
• 5+ years of SMB/Mid-market experience managing field sales teams
• 10+ years of SMB/Mid-market experience selling as an individual contributor
• Early-stage, high velocity startup experience
• Demonstrated success hitting and beating team quotas
• Expertise in hiring, training, & performance management across field sales teams
• Expertise in demand-generation & relationship building strategies
• Expertise in sales engagement software and CRM (e.g., Salesforce, Hubspot, Salesloft, Outreach.io, etc.)
• Strong analytical abilities with a background in planning and managing through data
• Comfort with ambiguity; ability to be flexible in a rapidly changing environment

​

Compensation

------------

​

Summary

-------

​

We’re looking for a Strategic Growth Manager to accelerate Spark’s growth trajectory by building out one of the market’s below:

​

Chicago, Great Lakes (Detroit, Ann Arbor, Cleveland), Carolinas (Charlotte, Raleigh, Charleston), New England (Boston, CT), Northern California (Oakland, San Jose, Sacramento), Mountain West (Las Vegas, Salt Lake City, Denver), Dallas, (Kansas City, St Louis), Southern California

Working with sales & marketing teams, you will lead the go-to-market strategy in your market with a focus on recruiting new-to-Spark Medicare agencies. You’ll own business development and be responsible for driving the top of our sales funnel by getting in front of prospective Medicare agencies via in-person & virtual outreach. From there, you’ll drive the end-to-end sales process and be responsible for product demonstrations, contract negotiations, and, ultimately, closing the deal.

Moreover, you’ll need to collaborate with Spark’s Marketing team to amplify Spark’s brand awareness in your market as well as Spark’s Agent Success team to effectively onboard and service contracted agencies.   

​

The ideal candidate is a true entrepreneur with exceptional sales and business development skills and a desire to build something special. You have a bias toward action, willingness to roll up your sleeves, and a strong growth mindset. You’re passionate about running an efficient yet effective sales process and being a key pillar of our go-to-market team.

​

What you’ll do:

---------------

​

• Drive Lead Generation

+ Directly outreach to and build relationships with Medicare agencies, passionately communicate Spark’s value proposition, set qualified sales opportunities

• Closes Deals

+ Run full product demonstrations, tailor the Spark product offering to the prospect’s pain points, develop partnership proposals and negotiate contract terms, gain commitment to move forward with a Spark partnership

• Be a Brand Ambassador

+ Develop a comprehensive understanding of the market, build local relationships with agencies, carriers, & providers, run sales recruitment events & webinars, consistently promote Spark in-person and via social media

​

What you’ll need:

-----------------

​

• +5 years of sales experience managing broker relationships at a local or national Medicare insurance carrier
• Deep, in-market relationships with Medicare agency owners or principals
• Passion about sales and business / market development
• Tenacity and creativity to develop new business opportunities
• Strong prospecting, product demonstration, and negotiation skills
• Comfort with ambiguity; ability to be flexible in a rapidly changing environment
• Experience working within sales engagement software and CRM

​

How you'll be compensated:

--------------------------

​

• Spark is committed to fair and equitable compensation practices. The base salary range for this role is currently $80,000 - $110,000 for NYC positions only. Salary ranges are determined through alignment with market data. The base salary amount offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. This salary range may differ in other states.
• Uncapped commission tied to new Medicare enrollments
• Eligibility for equity

​

What You Will Do

​

• Be a key part of the full product development lifecycle of software applications offered by Boomi
• Investigate and resolve complex customer issues; maintain high customer satisfaction
• Work independently with a moderate level of guidance from engineering management
• Work comfortably within a high pressure environment
• Design, implement and unit test changes to Boomi products including enhancements, defect fixes and/or configuration adjustments
• Recommend best practices and techniques to customers
• Research, validate and recommend key solutions
• Mentor other Boomi engineers, including design collaboration and code reviews
• Be an active member of an Agile team, collaboratively realizing features through continuous development, test and delivery

​

The Experience You Bring

​

• Bachelor’s or Master’s degree in Engineering or Computer Science
• 10+ years of commercial experience in software development using the Java programming language including the use of some IDE with a solid understanding of object oriented design concepts for delivering and maintaining a software product
• Experience in designing and implementing highly scalable, high throughput web applications and backend systems
• Technical understanding of SQL, Hibernate, XML and JSON
• Knowledge of SOA concepts
• Technical understanding of Web Services technologies including REST, SOAP and WSDL is required
• Exposure to mature development processes including use of source code control systems like Git
• Demonstrated comfort with videoconferencing systems such as Zoom and Microsoft Teams
• Strong reading, writing and oral communication skills

​

Bonus Points If You Have:

​

• Knowledge of front end technologies, especially Javascript; GWT is a plus
• Knowledge of Agile development methodology
• Knowledge of Linux/Unix environments
• Work experience within an enterprise software or web company is important

Hudson River Trading (HRT) is looking for an experienced, hands-on technical leader to join our growing Enterprise Security team. The Enterprise Security team is responsible for employee identity & access management, endpoint security, and safeguarding IT infrastructure both on-prem and in the cloud. As part of the Enterprise Technology organization, the Enterprise Security team seeks to secure the software, services and devices that every HRTer uses all day long. 

​

You’ll lead a talented team of security engineers to ensure that HRTers can be safe and productive on any device, anywhere in the world. You’ll be responsible for finding creative security solutions that also make it easier and more enjoyable for HRTers to do their best work. Your day might consist of promoting passwordless login workflows or JIT access across the firm, securing directory services for our data centers, managing device posture or machine identity for 1000+ endpoints, or consulting with IT teams on securing productivity applications.

​

Responsibilities

​

• Define technical strategy for securing enterprise products and services
• Design, review, and implement robust security solutions
• Partner with vendors and engineering teams across the organization to identify, prioritize, and drive initiatives in IAM, data protection, endpoint security and more
• Foster a high-performing and inclusive team environment

​

Qualifications

​

• 5+ years of experience in information security
• 3+ years of experience leading a technical team
• Coding experience in at least one language (Python preferred)
• Broad knowledge across security disciplines, with depth in one or more of the following: IAM, endpoint security, cloud security, infrastructure security
• Strong ability to make principled decisions, balancing workforce productivity with security needs
• Experience working with partners throughout the business to achieve company-wide impact

​

Annual base salary range of $200,000 to $300,000. Pay (base and bonus) may vary depending on job-related skills and experience. A sign-on and discretionary performance bonus may be provided as part of the total compensation package, in addition to company-paid medical and/or other benefits.

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com. 

​

As an outbound Sales Development Representative (SDR) at Bitwarden, you will play a pivotal role as a Product Specialist, acting as the first point of contact for potential customers. Your responsibilities will include developing a deep understanding of our sales process, researching leads, initiating new relationships, and setting the stage for our sales team's success. You will engage primarily in outbound sales activities, showcasing our offerings compellingly through various channels.

​

This is an all-remote team ,and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time. 

​

RESPONSIBILITIES

​

• Generate sales leads by effectively prospecting and engaging potential Mid-Market and Enterprise clients through outbound outreach.
• Manage and maintain an outbound sales pipeline, ensuring optimal lead and prospect qualification.
• Identify and respond to potential client’s needs and suggest appropriate solutions.
• Follow the sales playbook to guide sales leads through an Account Executive-led buying process.
• Adhere to service-level agreements on lead outreach and follow-up intervals.

​

WHAT YOU BRING TO BITWARDEN

​

• 2+ years of outbound sales experience as a Sales Development Representative in the technology / SaaS space.
• Experience using a CRM tool such as HubSpot, Outreach, or a similar engagement tool.
• Experience using prospecting tools like LinkedIn Sales Navigator, ZoomInfo, or similar, particularly in Enterprise B2B environments.
• Strong verbal communication skills with the ability to quickly articulate technical information concisely.
• Effective problem-solving abilities, coupled with strong time management and organizational skills.
• Innovative thinker who thrives in a dynamic and evolving environment.
• Collaborative team player willing to share best practices and learn from others.
• Demonstrates persistence, resilience, and a proactive approach to issue resolution.
• A 4-year degree or equivalent is preferred.

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to progress through the following stages: 

​

• Screening Call with Recruiting Manager
• Interview with SDR Manager
• SDR Skills Assessment
• Interview with Head of Enablement
• Interview with CSO
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us, and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone, from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open-source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

Bitwarden promotes better internet security and safety with the leading open source password management solution for individuals, teams, and business organizations. Our philosophy about security is that “we are all in this together” – and so we continue to offer a full-featured free version of Bitwarden so that everyone can be protected with strong password management. At the same time, we provide enterprise-grade solutions to some of the largest companies in the world, and will continue to innovate in the identity and authentication market as the world starts to grow beyond passwords. Read more on the Bitwarden blog. 

​

As Director of Design at Bitwarden, you will lead a team of designers that help shape and define the UI and UX of Bitwarden applications used by millions of people every day. We’re looking for someone who can radiate strong design skills throughout the team as a hands-on leader and individual contributor. You will serve the Product and Engineering organizations with development efforts as well as recommend and implement improvements to existing user flows and designs.

​

This is an all-remote team. We are looking for someone who resides in the U.S. This position reports directly to the Founder & CTO.

​

RESPONSIBILITIES

​

• Provide design leadership across the entire organization
• Define the design language across Bitwarden products
• Create low-fidelity wireframes as well as higher fidelity prototypes for product-driven initiatives as well as potential product investments
• Understand customer journeys and use cases in order to identify design opportunities, provide design feedback, and ultimately improve existing user journeys across all clients and platforms
• Iterate on code review processes involving design implementations, to enforce correctness and standardization
• Build a team vision and strategy for the success and growth of Design at Bitwarden.
• With feedback from the team, leadership and external stakeholders, own the process, procedures and decision support for product design and delivery
• Facilitate and encourage collaboration through team meetings or other communication channels as necessary
• Conduct one-on-one meetings with direct reports to work on issues, provide and receive feedback and discuss individual professional development goals and opportunities
• Perform annual or semi-annual performance reviews when required
• Direct and manage relationships and projects with third party design resources.

​

WHAT YOU BRING TO BITWARDEN

​

• Strong understanding of industry design patterns and trends for web, desktop, and mobile platforms
• Strong visual UI design skills
• Experience leading design for consumer product with large user base as well as B2B customers
• Expertise across the product design lifecycle including user research, user experience and interaction patterns, information architecture, and visual UI design.
• Experience developing design systems within an organization.
• Leadership skills:

+ Ability to inspire and provide vision direction

+ Experience building and growing successful teams

+ Management experience from a previous design position

+ Propensity towards leadership and mentoring

​

• Interpersonal skills:

+ Ability to form good relationships with other leaders in the company

+ A strong sense of empathy and the ability to advocate for others

+ Collaborative and adaptable mindset

+ Openness and authenticity combined with excellent communication skills

​

• Analytical skills:

+ Strength in evaluating the success of Bitwarden in reaching its goals and ensuring each strategic goal is measurable

+ Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

​

• Excitement and enthusiasm for open source and for better internet security
• An online portfolio or samples of work demonstrating a range of artifacts developed in creating UI/UX solutions.

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

​

• Interview with CTO
• Interview/s with team members
• Reference calls
• Interview with CEO

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

​

In the United States, the starting base compensation range for this role is $185,000 - $225,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

Founded by The Allstate Corporation in 2016, Arity is a data and analytics company focused on improving transportation. We collect and analyze enormous amounts of data, using predictive analytics to build solutions with a single goal in mind: to make transportation smarter, safer, and more useful for everyone. At the heart of that mission are the people that work here—the dreamers, doers and difference-makers that call this place home. As part of that team, your work will showcase both your intelligence and your creativity as you tackle real-world problems and put your talents towards transforming transportation. That’s because at Arity, we believe work and life shouldn’t be at odds with one another. After all, we know that your unique qualities give you a unique perspective. We don’t just want you to see yourself here. We want you to be yourself here. Arity is committed to supporting an inclusive and diverse environment where you can thrive and learn from others.

We are seeking a highly skilled and experienced Senior Data Engineer with extensive professional experience in full-stack data engineering, including hands-on expertise in the development of large-scale data platforms and machine learning pipelines. In this role, you’ll design, develop, and optimize scalable data and ML workflows to support our growing telematics business needs. As a key member of the Data Analytics Engineering Team, you’ll enable data-driven decision-making by building robust pipelines, efficient architectures, and impactful ML solutions.

​

Key Responsibilities:

​

• Design, build, and maintain end-to-end data and machine learning pipelines to support analytics, reporting, and AI-driven applications.
• Develop and optimize scalable ETL/ELT processes to extract, transform, and load data from diverse sources into a cloud-based platform.
• Architect and manage data storage solutions within the data platform (e.g., data lakes, warehouses, and marts) to enable advanced analytics and machine learning.
• Implement and manage ML pipelines, building feature pipelines and deploying models.
• Collaborate with data scientists, analysts, and software engineering to integrate data products into business workflows.
• Ensure data quality, consistency, and governance by implementing robust monitoring, validation, and alerting mechanisms.
• Lead the adoption of new cloud-native technologies to streamline and enhance data and ML operations.
• Mentor junior data engineers, fostering a culture of innovation and knowledge-sharing within the team.

​

Qualifications:

​

• Bachelor’s degree in Computer Science, Data Science, Software Engineering, Mathematics, Statistics, or a related field. A Master’s degree is preferred.

​

​

• 5+ years of professional experience in data engineering, including end-to-end pipeline development and cloud integration.
• Proven experience with machine learning workflows, including data preparation, feature engineering, and model deployment.
• Proficiency in programming languages such as Python, Scala, or Java, with an emphasis on ML libraries like TensorFlow, PyTorch, or Scikit-learn.
• Strong knowledge of data processing frameworks (e.g., Apache Spark, Flink, Beam) and real-time data streaming (e.g., Kafka, Kinesis).
• Hands-on expertise with AWS or GCP ecosystems, including tools like:
  • AWS: SageMaker, Redshift, Glue, Athena, EMR
  • GCP: BigQuery, Vertex AI, Dataflow, Dataproc
• Solid understanding of relational and non-relational database systems (SQL, NoSQL).
• Experience with data orchestration tools (e.g., Airflow, Prefect, dbt) and CI/CD practices.
• Knowledge of containerization and orchestration tools (e.g., Docker, Kubernetes) is a plus.

​

Preferred Skills:

​

• Experience with geospatial data like trajectories.
• Experience deploying machine learning models into production environments with monitoring and optimization strategies.
• Familiarity with cloud security and compliance best practices for data and ML workflows.
• Proficiency in BI tools (e.g., Tableau, Looker, Power BI) and data visualization.
• Strong understanding of MLOps practices and tools for automated ML lifecycle management.

​

Relevant certifications in cloud platforms (e.g., AWS Data Engineer, Machine Learning Engineer; Google Cloud Professional ML Engineer, Professional Data Engineer) are a plus.

​

Skills

Business Data Analytics, Computer Science, Data Analytics, Data Science, Machine Learning, Predictive Modeling, Python (Programming Language)

​

Compensation

Compensation offered for this role is $85,600.00 – 152,650.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

​

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

​

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Founded by The Allstate Corporation in 2016, Arity is a data and analytics company focused on improving transportation. We collect and analyze enormous amounts of data, using predictive analytics to build solutions with a single goal in mind: to make transportation smarter, safer, and more useful for everyone. At the heart of that mission are the people that work here—the dreamers, doers and difference-makers that call this place home. As part of that team, your work will showcase both your intelligence and your creativity as you tackle real-world problems and put your talents towards transforming transportation. That’s because at Arity, we believe work and life shouldn’t be at odds with one another. After all, we know that your unique qualities give you a unique perspective. We don’t just want you to see yourself here. We want you to be yourself here. Arity is committed to supporting an inclusive and diverse environment where you can thrive and learn from others.

​

Architect – Real-Time Traffic Engineering Team

The Engineering Team

Our Real-Time Traffic Engineering Team is at the forefront of innovation in high-throughput, low-latency computing on cloud platforms. Our engineers are passionate about building solutions that enable real-time decision-making at scale, creating state-of-the-art, highly available, and low-downtime systems. They tackle complex challenges across telematics, enterprise engineering, and high-scale platform development, pushing the boundaries of cloud-native architecture and distributed systems. Within an Agile, collaborative environment, our engineers own projects from conception through deployment, operating with a focus on trust, transparency, and reliability. If designing and architecting cutting-edge real-time traffic solutions excites you, we’d love to meet you.

​

Job Profile Summary

The Architect on our Real-Time Traffic Engineering Team is a technical leader responsible for designing and implementing scalable architecture solutions for real-time, high-performance systems. Working alongside a team of skilled architects, you’ll address high-throughput, low-latency computing challenges, enabling resilient, high-performance systems. In this role, you’ll collaborate with cross-functional teams, ensuring alignment with business objectives and delivering strategic improvements to support real-time scalability and uptime demands.

​

The Role

As a Technical Architect in our Real-Time Traffic Engineering Team, you thrive on transforming ideas into real, scalable solutions—be it through design, code, or architectural frameworks. You will work in close collaboration with other architects, bringing deep expertise in high-throughput computing and cloud-native systems, readily addressing the unique challenges of high-scale, low-latency infrastructure. Your ability to navigate tool selection, trade-offs, and implementation will be key to our success.

​

Key Responsibilities

​

• Collaborate on Complex Systems Architecture: Work with fellow architects to lead analysis, design, and development of high-throughput, low-latency solutions, crafting architectures across multiple logical and physical dimensions. Present comprehensive documentation and support team implementation efforts.
• Enhance Existing Architectures: Continuously identify and optimize architectural components, ensuring scalability, resilience, and performance within real-time computing systems.
• Develop and Leverage Patterns: Contribute to creating and promoting reusable architectural patterns, practices, and reference architectures that align with our organization’s blueprint.
• Consult and Advise: Act as a strategic consultant on real-time traffic engineering architecture, providing insights on how business drivers and emerging technologies can align with enterprise objectives.
• Champion Effective Designs: Promote best practices in architectural design, enhancing efficiency and reliability across our solutions.
• Stakeholder Engagement: Partner with director and AVP-level stakeholders in technical and business areas to deliver high-impact solutions aligned with strategic goals.
• Drive Standardization and Innovation: Influence prioritization for enterprise benefits and risk reduction, encouraging adoption of best practices in design and architecture.
• Knowledge Sharing and Mentorship: Share findings and architectural insights with the team and stakeholders, helping define and guide best practices.
• Collaborative Development: Work closely with technical and non-technical team members to deliver highly available, scalable solutions while ensuring efficiency and low latency.

​

Required Technologies and Skills

​

• Database Technologies: Extensive experience with SQL and NoSQL databases.
• Programming Languages: Proficiency in Java/JVM, Golang, Python, and Bash scripting.
• Version Control: Experience with GitLab and GitHub.
• Containerization and Infrastructure: Expertise with Docker for containerized applications.
• Infrastructure as Code: Experience with Terraform, CloudWatch, and cloud infrastructure automation.
• Cloud Platforms: Proficiency in Amazon Web Services (AWS) or Google Cloud Platform (GCP), including serverless offerings such as Lambda, EKS, EventBridge, and SQS, or equivalent services from other cloud providers.
• High-Throughput, Low-Latency Computing: Proven ability to design and implement solutions optimized for real-time, high-performance, and low-latency requirements.
• Highly Available Systems: Expertise in designing systems with low downtime and built-in fault tolerance.

​

Skills

Amazon Web Services (AWS), Big Data, Building Architecture, Cloud Infrastructure, Data Analysis, Scalable Architectures, Software Project Planning, Strategic Management

​

Compensation

Compensation offered for this role is $134,400.00 – 217,350.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

​

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

​

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

The Team

At Arity, our Analytics team is at the core of helping us transform mobility. They not only know how to analyze and find meaning within the data but are passionate about how it affects the end-users of our products. They work with a treasure trove of massive data sets every day—after all, Arity is constantly collecting and deciphering billions of miles of driving data. And as our data continues to grow by the second, our Analytics teammates grow right alongside it. We give them the opportunity to model and visualize that data to create innovative products, working side-by-side with our diverse product teams. The insights uncovered by the Analytics team help catalyze groundbreaking solutions for our customers and are a driving force in making transportation smarter, safer, and more useful for everyone. Personally, we think that’s pretty game-changing stuff.

​

Job Summary:

We are seeking a skilled Geospatial Analytics Data Platform Architect for the Analytics Data Platform team. An ideal candidate would have an extensive experience in designing geospatial data platforms for large-scale analytics and machine learning on the cloud. You will leverage geospatial technology to drive impactful data solutions. In this role, you will lead cross-functional teams, ensure robust data governance, and apply your geospatial expertise to create cutting-edge data architecture and data products on the Google Cloud Platform.

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Key Responsibilities

Platform Design & Architecture:

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• Design, develop, and implement scalable geospatial data architectures for analytics and machine learning using GCP services.
• Evaluate and recommend tools and technologies for data ingestion, storage, processing, and visualization.

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Data Governance:

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• Establish and enforce data governance frameworks to ensure data integrity, quality, and security across the geospatial data landscape.
• Collaborate with Data Governance and data management teams to define and implement data policies, standards, and practices.
• Knowledge of privacy laws such as CCPA and GDPR would be nice to have. 

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Cross-Functional Leadership:

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• Lead and mentor cross-functional teams, including data scientists, ML and data engineers, and data/BI analysts, ensuring alignment with project goals and timelines.
• Facilitate communication between technical and non-technical stakeholders to drive understanding and support for initiatives.

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Geospatial Expertise:

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• Provide subject matter expertise in geospatial data, technologies, and methodologies, staying current with industry trends and best practices.
• Develop and conduct training sessions and workshops to enhance the team's geospatial capabilities.

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Project Management:

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• Oversee project lifecycles from conception through deployment, ensuring successful delivery of solutions.
• Manage timelines, budgets, and resources effectively to meet project objectives.

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Required Qualifications

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• Bachelor’s degree in Geospatial Science, Computer Science, Geography, or a related field. A master’s degree is preferred.
• 5+ years of experience in geospatial data architecture or related roles, with a strong focus on GCP or AWS platforms.
• Proven track record in data governance and modern data management platforms.
• Expertise in geospatial data processing tools (e.g., ArcGIS, QGIS, Carto Sedona).
• Proficiency in cloud platforms and related services (BigQuery, Redshift, Dataplex, DataZone).
• Familiarity with database technologies (SQL, NoSQL), diverse data formats (Avro, Iceberg, Parquet, Delta Lake), spatial data formats (raster, vector, GeoJSON, GeoParquet), data integration tools, ETL and ELT workflows, data modeling, data lineage and cataloging tools, batch and streaming pipeline design.

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Skills

Apache Spark, Apache Spark, Architectural Design, AWS Glue, AWS Redshift, Cloud Computing, Cross-Functional Team Leadership, Data Governance, Data Lake, Data Management, Data Modeling, Data Organization, Design, Extract Transform Load (ETL), GCP Dataflow, General Data Protection Regulation, Geospatial Data, Geospatial Data Analysis, Geospatial Mapping, Geospatial Technologies, Geospatial Tools, Google Cloud Data Catalog, NoSQL, Project Management, Reference Architectures {+ 3 more}

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Compensation

Compensation offered for this role is $121,600.00 – 206,650.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

​

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

​

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Founded by The Allstate Corporation in 2016, Arity is a data and analytics company focused on improving transportation. We collect and analyze enormous amounts of data, using predictive analytics to build solutions with a single goal in mind: to make transportation smarter, safer, and more useful for everyone. At the heart of that mission are the people that work here—the dreamers, doers and difference-makers that call this place home. As part of that team, your work will showcase both your intelligence and your creativity as you tackle real-world problems and put your talents towards transforming transportation. That’s because at Arity, we believe work and life shouldn’t be at odds with one another. After all, we know that your unique qualities give you a unique perspective. We don’t just want you to see yourself here. We want you to be yourself here. Arity is committed to supporting an inclusive and diverse environment where you can thrive and learn from others.

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The Team

The advertising data science team empowers the intelligence and efficiency of Arity Marketing Platform, which enables marketers to find their best customers wherever they are in their journey. Our goal is to empower marketers to reach prospects and display relevant messaging based on how, when, and where they drive. The team is responsible for optimizing the in-house marketing platform for advertisers and publishers, as well as our revenue, throughout all funnels. To achieve this, not only do we need to look for inefficiencies on the platform including individual campaigns, but also how to grow and scale the platform to gain more revenue. This means we need to find a cost-effective way to rapidly deploy, test and iterate algorithms on our platform. This team is also fully integrated within a cross-functional scrum structure including product owners, software engineers, ad operation team, and other talents to collaborate with to achieve the same business goals

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As an advertising data scientist at Arity, you will lead the development of machine learning algorithms on both 1st party driving data like GPS and driving events, as well as, ad platform data including impressions, clicks, conversions. You are expected to make key technical decisions about how to implement machine learning models including both traditional and deep learning models on large volumes of data. You have chances to influence the business for the entire cycle of the optimization solution including data collection, processing, modeling, A/B testing on the ad platform. You will personally prototype these solutions and work with product owners, data/software engineers, and other partners for productionalization and KPI measurement. Some example projects include:

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• Click-through rate (CTR)/conversion prediction
• Win rate model
• Dynamic bidding strategy
• Pacing control and budget management
• Frequency capping model
• Platform simulation

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These models help us understand how effective our ad platform is and provide opportunities for improvement and growth. You will also help shape and grow our culture we have worked hard to establish – promoting recognition of good work, continuous learning, winning together, and having fun along the way.

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Responsibilities

Your day-to-day looks like:

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• Be a thought partner in the area of experimentation for Ads Platform, and autonomously identify and pursue research with significant business impact on KPIs
• Analyzing large amount of data sets using distributed computing frameworks
• Building advanced algorithm and machine learning models using a variety of libraries/tools and cutting-edge techniques
• Identifying opportunities for new machine learning solutions, exploring new data sources for enrichment, collecting appropriate labels for learning, establishing actionable metrics, and creating reusable model validations and risk mitigation
• Communicating results to key stakeholders in a clear and compelling manner
• Establishing and following data science best practices including peer review, code review, documentation, coding standards, and ensuring reproducibility and compliance
• Working with product and engineering partners for model handoff and productionalization

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Qualifications

Successful candidates typically have:

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• Master’s or PhD degree in a machine learning/AI related field such as engineering, statistics, computer science, physics, or related discipline
• 5+ years of industry experience in data science, data analytics, and machine learning in advertising domain
• Deep experience in digital advertising including systems, measurement sciences, and principled incrementality approaches and passion for incentive challenges

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• Experience with ad auctions (RTB platform) such as dynamic bidding strategy, ad ranking, and experimentation on the advertising platform
• Advanced knowledge in predictive models such as parameterized methods, ensemble algorithms, deep neural network, and reinforcement learning algorithms such as multi-armed bandit algorithms, Q-learning, deep reinforcement learning
• Demonstrated experience using Python and Spark for big data query/processing and engineering skills for productionizing the solution
• Experience with scientific computing libraries Scikit-learn, TensorFlow, PyTorch, and Spark ML-lib
• Over 5 years' experience with developing end-to-end machine learning solutions/algorithms including model development, deployment, monitoring, and life-cycle management on the advertising platform
• Ability to translate product requirement into well-defined analytical problems and produce feasible solutions
• Ability to provide written and oral interpretation of highly specialized terms and data, and ability to present this data to stakeholders with different levels of expertise

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Optional:

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• Experience with control theory and the application to ad platform optimization
• Experience with cloud data warehouse solutions such as BigQuery or Redshift
• Experience with deploying ML models using AI platforms such as Vertex AI and Sagemaker
• Experience with geospatial data is preferred, such as US census data, weather data, parcel data, POI, etc

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<br>

Skills

Algorithms, Big Data, Data Analytics, Data Science, Deep Learning, Digital Advertising, Machine Learning, Machine Learning Algorithms, Predictive Modeling

​

<br>

Compensation

Compensation offered for this role is $121,600.00 – 206,650.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

​

<br>

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.  

​

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live. 

Founded by The Allstate Corporation in 2016, Arity is a data and analytics company focused on improving transportation. We collect and analyze enormous amounts of data, using predictive analytics to build solutions with a single goal in mind: to make transportation smarter, safer, and more useful for everyone.

At the heart of that mission are the people that work here—the dreamers, doers and difference-makers that call this place home. As part of that team, your work will showcase both your intelligence and your creativity as you tackle real problems and put your talents towards transforming transportation.

That’s because at Arity, we believe work and life shouldn’t be at odds with one another. After all, we know that your unique qualities give you a unique perspective. We don’t just want you to see yourself here. We want you to be yourself here.

​

As a member of the Operational Excellence team, you’ll help make sure the entire Arity team is enabled and empowered to get things done! It’s our job to ensure Arity is an industry leader both in terms of the products we offer, and by the way in which we deliver and deploy them to our customers. We are one-part business – for example, contracting with customers and suppliers, and one-part risk managers – tackling tough issues like data security and privacy. Our top candidate embraces ambiguity and change.  They can see the big picture, understand all the implications that need to be addressed, and lead the team to overcome any hurdles to achieve Arity’s goals. Sound like you?  Let’s talk!

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The Role:

The Regulatory Compliance and Privacy Senior Consultant (RC-P Senior Consultant) partners across Arity to operationalize compliance and privacy initiatives. The RC-P Senior Consultant leads various regulatory compliance programs and initiatives to ensure their effectiveness and maturation. They are a trusted partner to leadership, ensuring adherence to compliance and contractual obligations through proactive issue detection and remediation to protect Arity’s brand and reputation.

Key Responsibilities:

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• Lead and manage regulatory compliance processes across the organization, ensuring timely completion. Core processes include:
  • Data privacy compliance under US privacy laws such as CCPA, CDPA, etc.
  • Privacy by Design product reviews
  • Data Subject Access requests (DSARs)
  • Privacy Impact Assessments (PIAs)
  • Data retention and disposal standards
  • Compliance certifications
  • Privacy & compliance process automation
• Provide regular reporting and analysis, escalating risks when deadlines are at risk.
• Use a measurement-based approach to monitor results, ensuring initiatives achieve desired outcomes.
• Develop and maintain privacy program deliverables and documentation balancing value and effort.
• Serve as a subject matter expert (SME) on privacy and compliance requirements.  Provide training and consultative support as needed.
• Identify opportunities and challenges, proposing solutions and strategies for continuous improvement.
• Manage complex, high-visibility projects requiring significant cross-functional coordination, originating internally or externally.
• Act as a primary contact for inquiries from product teams, risk, and legal.

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Required Qualifications:

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• Bachelor’s degree
• 3+ years of experience in regulatory compliance, privacy, risk management, internal audit or governance roles
• Curiosity to explore the "who, what, where, how, and why” behind requests and issues
• Strong interpersonal and communication skills
• Dynamic and engaging presentation skills
• Proficiency in leveraging the value of metrics.
• Comfortable with Microsoft Office (e.g. Excel and Power Query), Confluence, JIRA, and other productivity tools
• Adaptability in a demand-based work environment
• Ability to balance attention to detail with high-level strategic thinking

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Preferred Qualifications:

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• Familiarity with U.S. privacy laws (e.g., CCPA, CPRA, CDPA) strongly preferred
• Familiarity with FCRA
• Expertise in applying U.S. privacy laws to location data and advertising technologies
• CIPP-US, CIPM, or CIPT certification
• Proficiency in data visualization tools such as Tableau, Power BI, or QuickSight
• Experience with SQL and process automation

​

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Skills

Compliance, Data Privacy, Data Visualization, Privacy Compliance, Privacy Laws, Regulatory Compliance, Standards Compliance

​

<br>

Compensation

Compensation offered for this role is $74,240.00 – 134,060.00 annually and is based on experience and qualifications.

The candidate(s) offered this position will be required to submit to a background investigation.

​

<br>

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. And one where you can impact the future for the greater good.

​

You’ll do all this in a flexible environment that embraces connection and belonging. And with the recognition of several inclusivity and diversity awards, we’ve proven that Allstate empowers everyone to lead, drive change and give back where they work and live.

In this role, you will focus on acquiring new customers in the Commercial market segment, Boomi’s high volume, high velocity customer segment. You will work with new and prospective customers in complex business environments to devise new and innovative solutions to address their business processes and data management challenges.  

In order to successfully earn the business of new customers in this segment, you will:* Act as a trusted business advisor to C-level business audiences as you use your in-depth knowledge of Boomi technology, products, and services to help customers formulate strategy and direction

• Utilize strategic probing to identify, evaluate, design, and propose business solutions
• Design appropriate post-sale implementation plans
• Analyze multiple market factors to both anticipate and identify customer problems/needs and recommends appropriate solution
• Engage cross functional resources in order to achieve goals and meet customer needs
• Develop and implement account plans that drive the attainment of critical business objectives
• Earn prospective customer’s confidence by demonstrating expertise, professionalism, and reliability throughout sales engagement

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To align your activities with Boomi’s sales and business objectives, you will:* Accurately forecast future sales

• Execute on pipeline and bookings growth strategies
• Track & report on critical sales and account metrics
• Be in local Boomi office 5 days per week

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Skills & Experience Required:* Bachelor’s degree or equivalent experience

• 1-2 years experience in relationship selling
• MEDDPICC sales methodology experience preferred

THIS ROLE IS BASED IN DENVER, CO

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As a Senior Manager of Customer Success for the Americas Region, you will build, support, and develop a diverse and effective team of Customer Success Managers (individual contributors). You will drive the customer success engagement strategies to accelerate time to value, maximize retention, and identify growth opportunities across your team’s customer portfolio. And you will collaborate across the Boomi teams to drive a customer success focus and internal processes required to accelerate and remove barriers to customer adoption and growth.

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What you'll do:

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• Attain team revenue and retention targets through management of the Americas customer success team
• Directly manage individual contributors (Customer Success Managers), providing focus, direction, career development/planning and inspiration to the team
• Customarily and regularly engage with customers and have a deep understanding of their requirements and the ability to effectively communicate those requirements internally
• Manage the overall success (technical, commercial) of accounts within the Americas region with the support of the Boomi cross functional teams (Product, Services, Support)

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The Experience you bring:

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• 7+ years of experience working as either Success Manager, Consultant, Solutions Consultant, Account Manager, Architect, Engineer, or other role with Account management and/or Customer Success focus
• 2+ years of experience leading a team
• Experience managing a distributed team
• Ability to understand and communicate complex business and technical subjects to both management and technical audience
• Experience with Enterprise SaaS organizations
• Experience collaborating with systems integrators
• Excellent leadership, analytical, problem solving, communication, and collaboration skills
• Executive-level communication and interpersonal skills, with the ability to effectively navigate and mediate conflict and foster honest dialog

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Bonus points if you have:

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• Experience with cloud and application integration and B2B integration
• Experience working on complex implementation projects with global and regional systems integrators
• Experience with Gainsight
• Technical skills preferred:

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+ Understanding of Integration Concepts: Familiarity with integration frameworks, concepts, and best practices. This includes knowledge of how APIs, ETL processes, and middleware solutions work.

+ Data Management Skills: Understanding of data formats (like XML, JSON, CSV) and database concepts is essential for managing data-related questions or challenges a customer might have.

+ Familiarity with Cloud Services: Since Boomi operates in cloud environments, knowledge about cloud computing concepts, service models (IaaS, PaaS, SaaS), and various cloud platforms can enhance customer discussions.

+ Basic Programming Knowledge: While deep programming skills aren’t necessary, having a basic understanding of scripting or programming (e.g., Groovy, JavaScript) help in interpreting workflows or explaining functionalities.

+ Familiarity with Security and Compliance Standards: An understanding of data security principles and compliance regulations, such as GDPR, is important to reassure customers about the safety and integrity of their data.

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Aren’t sure if you’re a match? We know that impostor syndrome and the confidence gap can prevent us from meeting spectacular candidates — so don’t hesitate to apply; you could be the perfect fit!

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Compensation:  

Boomi is committed to fair and equitable compensation practices. The On Target Earnings (OTE) for this role are $180,640 - $225,800 (inclusive of commission). Compensation is determined by various factors including geographic location and the candidate's knowledge, skills, and experience.  Clickherefor an overview of our benefits at Boomi!

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Customer Success Manager at Boomi is a role that sits at the intersection of customer advocacy and technical solutioning.

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In this role, you will engage with IT leaders and technical teams to guide them through the successful implementation, optimization, and continuous adoption of Boomi's Enterprise platform. You will need to be well-versed in complex system architectures, cloud integrations and automation, data architecture and API management, enabling you to offer advanced, data-driven insights to your customers.

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Your technical acumen, combined with strong business acumen, will ensure customers derive long-term value and achieve their strategic transformation goals.

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Key Job Responsibilities:

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1.       Outcome-Focused Engagement: Collaborate with customers to develop a mutual success plan based on Boomi’s delivery methodology, key milestones and aligning Boomi’s solutions with actionable success metrics and business goals.

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2.     Continuous Platform Adoption: Accelerate business value for customers/partners driving a structured and prescriptive onboarding and adoption plan that delivers timely production launches and maximizes product utilization.

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3.     Consultative and Strategic Guidance: Lead value-driven engagements by uncovering customer pain points, challenges, and use cases, positioning Boomi as the strategic choice for Integration, Automation, APIM, AI, and Data Management. Provide validated industry, technical, and architectural insights from customer implementations to showcase Boomi's impact in solving evolving priorities effectively.

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4.     Build Champions and Promoters: Continually build promoters and champions by ensuring Boomi remains critical to the customer’s organization. Adeptly navigating complex customer landscapes, including leadership changes, restructuring, shifting priorities, and platform re-evaluations, while maintaining strategic relationships with key decision-makers to keep Boomi aligned with long-term goals.

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5.     Competitive Positioning: Demonstrated acumen to proactively identify competitor influence within accounts. Effectively showcase Boomi's unique vision, roadmap, platform benefits and business value to consistently reinforce Boomi as a solution that delivers accelerated business and technical outcomes.

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6.     Technology Acumen: Ability to understand and address complex technical challenges and translate technical value into business impact. Conduct high level technical deep dives and workshops to continually serve as a trusted platform advocate, helping customers navigate product features, overcome technical challenges, and adopt new Boomi solutions, services and innovations.

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7.      Provide Data-driven Insights: Possess strong data acumen to interpret platform features, capabilities, and usage data, identifying leading and lagging adoption trends. Guide customers in recognizing areas for improvement, enabling informed decision-making and continuous optimization of their Boomi implementation.

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8.     Portfolio Health & Renewal Management: Proactively manage portfolio health by accurately forecasting renewals and driving cross-functional collaboration to mitigate adoption and health risks. Elevate strategic conversations with CXOs, leveraging Boomi C-Suite insights to reinforce value and align with executive priorities.

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9.      Triaging and Escalation Management:  Expertly manage business escalation by quickly assessing business impacts and effectively translating them into prioritized action items. Facilitate communication of solutions to customers and lead cross functional coordination to ensure timely and effective issue resolution.

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10.    Deliver Business Reviews and Value Assessments: Conduct regular reviews to showcase qualitative and quantitative achievements, measurable outcomes, and platform benefits. Gain insight into customer challenges, roadmap, and vision. Establish commitment to develop joint success plans by ensuring new strategy and architecture is developed with Boomi’s Input.

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Essential Technical Requirements:

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• 4+ years of experience in technical roles such as Solution Architect, Consultant, Systems Engineer, or Technical Account Manager with a focus on enterprise integration.
• In-depth knowledge of iPaaS (Integration Platform as a Service), API and Data management, and cloud architecture (AWS, Azure, or Google Cloud).
• Proven track record of leading enterprise-level customers through complex digital transformation initiatives, including data integration and automation projects.
• Ability to engage with CXOs and technical stakeholders on subjects such as total cost of ownership, technical roadmaps, and architecture optimization.
• Strong stakeholder management skills and ability to communicate complex technical concepts to both technical and non-technical audiences.

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Required Qualifications

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• Education: Bachelor’s or advanced degree in Management Information Systems (MIS), Computer Science, or a related technical field.
• Technology Certifications Preferred:: Developer or Architecture Certification in Middleware iPaaS, Cloud Native, or APIM Platform.

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New Hire Bootcamp Certifications: Achieve full Boomi Developer, Architect, and Administrator certifications led by Boomi within the first two months of employment.

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Hi, I’m John, the CRO at Customer.io, and I’m looking for a Vice President of Global Partnerships to join our team and shape how we build and scale our global partner ecosystem!

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In this role, you’ll take a strategic and proactive approach to building partnerships, ensuring they drive measurable growth and deliver value across North America, LATAM, EMEA, and APAC. You’ll lead initiatives that expand our partner network, strengthen existing relationships, and align partnerships with our overall business goals.

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If you’re passionate about forging impactful relationships, have a proven track record of scaling global partner programs, and thrive in a dynamic, fast-paced environment, we’d love to hear from you!

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Some things you’ll do

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• Develop and execute a global partnerships strategy aligned with business objectives, targeting growth to 40% of demand generation through partners, with at least half closed by partners.
• Build and expand a high-performing global partner network, including agencies, technology providers, and resellers, with a focus on strategic and impactful partnerships.
• Own accountability for partner-sourced and influenced revenue growth, with clear targets determined in collaboration with leadership.
• Align partnership strategies with Sales, Marketing, Product, and Customer Success teams to ensure cross-functional collaboration and alignment.
• Establish KPIs to monitor performance, track progress, and report outcomes to leadership, ensuring program scalability and efficiency.
• Leverage market trends and insights to expand into new regions, with a particular focus on EMEA, LATAM, and APAC markets.
• Equip partners with the tools, training, and resources they need to succeed through robust enablement programs.
• Recruit, mentor, and lead a global team of Channel Account Managers (CAMs), prioritizing high-growth areas like EMEA.
• Proactively manage and strengthen relationships with existing partners while strategically identifying and recruiting new ones.
• Collaborate with channel sales teams to integrate direct and indirect sales efforts, including new market entry strategies like reseller partnerships.

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About you

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• You have 10+ years of experience in partnerships or business development, with at least 5+ years in global roles at B2B SaaS companies.
• You’ve successfully scaled global partner ecosystems, driving measurable revenue through co-sell and reseller models.
• You have experience leading distributed teams across multiple regions, particularly in high-growth markets like EMEA, LATAM, and APAC.
• You’re deeply knowledgeable about the marketing technology space and partner ecosystems, including agencies, technology providers, and resellers.
• You’re skilled at evolving programs from reactive to strategic, balancing the management of existing partners with recruiting new, high-value relationships.
• You’re a strong collaborator with exceptional communication skills, capable of influencing cross-functional teams and leadership.
• You’re analytical and data-driven, leveraging performance metrics to inform strategy and decisions.
• You excel at adapting to shifting priorities and thrive in an environment where challenges and opportunities evolve rapidly.

​

About Customer.io

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Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering an OTE of $500,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

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All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

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Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

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Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

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How to apply

​

Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.

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At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

​

Here's what you can expect from our hiring process:

​

1. 30-minute video call with a recruiter
2. 45-minute video call with the hiring manager
3. 45-minute video calls with 5 members of our leadership team
4. A take-home assignment followed by a review call with the interview panel

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Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

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Attention - We truly appreciate your interest in joining our team! To ensure each applicant is fairly considered, please refrain from reaching out to our hiring manager directly via LinkedIn or email. Rest assured, our recruiting team reviews every application in our official system, and we look forward to connecting with you there.

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The Field Account Manager (FAM) collaborates with our Quebec dealer partners to manage post-sale dealership onboarding and provide continuous support throughout the customer lifecycle. As the primary contact for our dealer partners, FAMs are responsible for delivering effective and communicative support and offering proactive and consultative feedback. FAMs deliver service and performance-related discussions with a primary focus on retention through engagement, while also influencing revenue growth as an indicator of customer satisfaction. 

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What you'll do

​

• Manage a portfolio of paying accounts across single dealers and dealership groups.
• Develop expertise in all CarGurus products (Listings, Digital Advertising, Transactional, Digital Retailing) and the automotive industry.
• Build deep and broad relationships with dealership decision-makers and staff, increasing our influence and cultivating CarGurus champions.
• Coordinate and deliver quarterly business reviews in person to dealership decision-makers, in collaboration with the field sales organization.
• Review performance and consult towards improvement in specific areas of their overall business. Educate dealer partners on maximizing the value of the CarGurus platform through engagement with our tools, data, and best practices.
• Work in close alignment with Regional Sales Directors to drive revenue growth opportunities through data-driven consultation and strong relationships.
• Conduct post-sale onboarding training for new dealer partners and personnel for their first 90-day period with a new product.
• Serve as the primary liaison for technical, billing, and content support.
• Collaborate efficiently across departments (support, billing, content, product, and engineering) to communicate key issues within the CarGurus organization.
• Onboarding new dealers that are advertising with Cargurus.
• Could help to translate some documents.

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What you'll bring

​

• At least two years of Account Management or Client Services experience.
• Ability to adapt quickly to changes in behavior and workflow within an ever-evolving business environment. A demonstrated curiosity and growth mindset.
• Analytical capacity (data analysis, recognizing performance trends and causality) with attention to detail.
• Google Suite (and adjacent) expertise.
• A track record of establishing, maintaining, and growing relationships across multiple levels within an organization.
• Strong time management and organization skills and ownership. Proven ability to prioritize across multiple initiatives reactively and proactively.
• Track record of strategic collaboration and strong communication skills.
• Ability to travel in-market quarterly for QBR and customer-facing engagements.

​

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Le Spécialiste en gestion de comptes travaille en collaboration avec nos partenaires concessionnaires pour gérer l’intégration après-vente et fournir un soutien continu. En tant que principal point de contact pour nos partenaires concessionnaires, le gestionnaire de compte est chargé d'offrir un support efficace et communicatif tout en fournissant des retours proactifs et consultatifs. Le gestionnaire de compte assure des discussions sur le service et les performances avec un objectif principal : fidéliser les clients par l'engagement, tout en influençant la croissance des revenus comme indicateur de satisfaction client.

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Ce que vous ferez

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• Gérer un important portefeuille de clients existants , incluant des concessionnaires individuels et des groupes de concessionnaires.
• Développer une expertise approfondie sur tous les produits CarGurus (Annonces, Publicité numérique, Transactionnel, Commerce numérique) et sur l’industrie automobile.
• Établir des relations solides et étendues avec les décideurs et le personnel des concessionnaires, renforçant notre influence et cultivant des ambassadeurs CarGurus.
• Coordonner et animer des revues de performance trimestrielles à distance et en personne avec les décideurs des concessionnaires, en collaboration avec le personnel de vente sur le terrain.
• Analyser les performances et conseiller sur les améliorations possibles dans des domaines spécifiques de leur activité globale. Former les partenaires concessionnaires à maximiser la valeur de la plateforme CarGurus en utilisant nos outils, données et meilleures pratiques.
• Travailler en étroite collaboration avec les Directeurs régionaux des ventes pour identifier et exploiter des opportunités de croissance des revenus grâce à des consultations basées sur les données et des relations solides.
• Dispenser des formations d'intégration après-vente aux nouveaux partenaires concessionnaires et à leur personnel.
• Servir de principal intermédiaire pour les questions techniques, de facturation et de contenu.
• Collaborer efficacement avec différents départements (support, facturation, contenu, produit, ingénierie) pour communiquer les problèmes clés au sein de l'organisation CarGurus.
• Gérer l’intégration des nouveaux concessionnaires qui font de la publicité avec CarGurus.

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Ce que vous apportez

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• Expérience d'au moins 2 ans en gestion de comptes ou en services clients.
• Capacité à s'adapter rapidement aux changements de comportements et de flux de travail dans un environnement commercial en constante évolution, avec une curiosité et un état d’esprit de croissance démontrés.
• Compétences analytiques (analyse de données, reconnaissance des tendances de performance et de leur causalité) avec une attention particulière aux détails.
• Maîtrise de la suite Google (et outils associés).
• Antécédents prouvés dans l’établissement, le maintien et la croissance de relations à différents niveaux d’une organisation.
• Excellentes compétences en gestion du temps, organisation et autonomie. Capacité prouvée à prioriser efficacement plusieurs initiatives, de manière réactive et proactive.
• Antécédents de collaboration stratégique et solides compétences en communication.
• Disponibilité pour des déplacements trimestriels sur le terrain pour des revues de performance et des engagements avec les clients.