Hi, We're Metronome!

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About the Role

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We're seeking a Technical Documentation Engineer who will own our documentation strategy and contribute to our broader developer experience initiatives. This role combines strong technical writing expertise with hands-on engineering skills to create comprehensive documentation and tools that help developers succeed with our platform.

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What You'll Do

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Documentation Leadership

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• Own and execute our technical documentation strategy
• Create clear, concise, and accurate documentation for APIs, SDKs, and integrations
• Design and maintain our documentation infrastructure and tooling
• Develop tutorials, guides, and sample applications that showcase best practices
• Produce engaging video content demonstrating key features and integration workflows
• Establish style guides and documentation standards

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Developer Experience

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• Identify and implement improvements to the developer journey
• Create and maintain SDK examples and starter projects
• Build internal tools to improve documentation workflows
• Contribute to the design of developer-facing features
• Gather and analyze developer feedback to drive documentation improvements

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Technical Communication

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• Write technical blog posts and integration guides
• Create content for developer communications
• Contribute to developer support channels
• Help identify and document common integration patterns and issues
• Participate in developer community events

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Qualifications

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• 5+ years of technical experience, with at least 3 years focused on documentation
• Strong software development background with hands-on coding experience
• Excellent technical writing skills with a portfolio of documentation work
• Experience with API documentation and developer guides
• Proficiency in multiple programming languages
• Experience with documentation tools and static site generators
• Strong communication skills and ability to explain complex technical concepts
• Experience with version control systems (Git) and collaborative development workflows

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Bonus Points

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• Experience building and maintaining documentation infrastructure
• Background in creating technical video content
• Experience with documentation-as-code approaches
• Knowledge of developer metrics and analytics
• Experience with OpenAPI/Swagger specifications
• Understanding of developer experience (DX) best practices
• Knowledge of continuous integration/continuous deployment (CI/CD) practices

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About the Role

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As a foundational team member on Metronome’s Customer Growth team, you’ll own a mission-critical role, partnering directly with our most strategic customers to drive their business forward. As the account owner you’ll build strong, impactful partnerships, spanning from hands-on account management to capturing new growth opportunities, championing customer needs with our product team, providing business and technical guidance and ensuring our clients see the full value of Metronome and a usage-based approach.

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Step into a role that’s central to Metronome’s revenue engine and the future of our customers’ success. Join us in delivering an unmatched customer experience and maximizing every opportunity for growth.

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What You'll Do

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• Lead key client meetings, including Executive Business Reviews (EBRs) and roadmap discussions, to drive towards shared goals, review progress, and explore new growth opportunities.
• Own upsells and expansion opportunities by analyzing client usage data and aligning solutions with their evolving needs.
• Act as the primary escalation point for tricky client issues, troubleshooting with internal teams and proactively managing risks to maintain high client satisfaction.
• Translate client feedback into actionable improvements with product and engineering teams, ensuring the product evolves in alignment with customer needs and market trends.
• Drive end-to-end project plans for complex deployments, coordinating timelines, resources, and deliverables across internal and client teams.

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Impact You'll Have

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• Own and drive customer growth: Unlock new revenue opportunities through strategic use case expansions and up-sells, ensuring clients derive increasing value over time.
• Maximize customer satisfaction: Build strong, lasting relationships with companies at the frontier of their industries and proactively address their challenges, driving exceptional client experiences and higher retention rates.
• Shape product roadmap: Represent the voice of the customer, providing actionable insights to product and engineering teams to shape our roadmap and future development.
• Drive cross-functional collaboration: Align internal teams—sales, marketing, product, and engineering—around customer needs to ensure seamless project execution and delivery.

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Qualifications

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• 10+ years of experience in a related post-sales function or customer engagement role
• Ownership of a strategic book of business and measurable success metrics
• Excellent project management skills and experience managing complex projects across multiple teams
• Ability to own and identify growth opportunities and execute on strategic account plans to drive long-term customer growth
• Natural relationship builder who loves to spend time with customers
• Technical aptitude to build credibility with and act as an advisor to CTOs/CPOs in matters of data, pricing, and billing

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Bonus Points

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• Communicate with a broad range of stakeholders, CEO/CTOs, product, engineering, finance
• High degree of ownership, paired with a strong ability to prioritize
• Experience working with customers as a founder or early hire at a software company
• Familiarity with financial concepts or pricing/billing
• Experience in management consulting or enterprise SaaS company

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Compensation

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The estimated base salary range for this role is $150,000 - $200,000. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

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The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

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We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

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About the Role

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The Product Engineering team at Metronome is responsible for crafting billing solutions for our self-serve and enterprise customers. This role offers the opportunity to explore how businesses bill their customers, unlock insights from usage data, and deliver a delightful user experience through APIs and UI. As a product engineer, you will be working in Squad, a cross-functional team to deliver specific mission.

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What You'll Do

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• Design and build impactful features: Develop complex, full-stack features that span across both backend and frontend.
• Cross-team collaboration: Partner with other engineering teams, designers, product managers, and Go To Market (GTM) teams to define product strategy and deliver from concept to implementation.
• Mentor and grow: Share your knowledge to help teammates grow while learning from their expertise.

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Qualifications

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• Proven track record of execution: 5+ years of hands-on engineering experience building world-class products.
• Craftsmanship in code: You take pride in shipping high-quality, thoughtful features, setting a high bar for maintainability and elegance.
• Customer empathy: You deeply understand customer needs and translate them into intuitive solutions.
• Growth mindset: You value diverse perspectives and are committed to continuous learning.
• Tech-savvy and curious: Whether you’re familiar with our stack or excited to learn, you thrive on picking up new tools. Our current tech stack is:

  + Infrastructure as Code (Terraform, Serverless Framework)

  + Languages (mainly Typescript, sometimes Python)

  + Frontend Tools and Frameworks (React, Apollo GraphQL, Webpack, React Testing Library)

  + CI/CD (AWS CodePipeline & CodeDeploy, CircleCI)

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Compensation

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The estimated base salary range for this role is $165,000 - $192,500. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

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The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

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We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

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About the Role

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We are looking for an experienced engineer who is excited about building out our Kafka-based data streaming platform. Your job will be to build out a scalable infrastructure as well as a set of platform features to make developing new products faster and safer.

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What You'll Do

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• Producing a lambda or a new containerized service reading from a Kafka stream to calculate real-time customer spend
• Writing Terraform code to manage permissions on a third party service like Auth0
• Spin up a new datastore for storing customer invoices
• Connect an internal service to an external API
• Create a new service and associate it with a new CI/CD job to make sure it deploys automatically and gracefully

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Impact You'll Have

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• The platform you build allows your co-workers move more quickly
• The infrastructure you build helps your co-workers do the right thing by default
• Customer data is safer because you have built secure, resilient, and high-uptime services
• The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome.

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Qualifications

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• 5+ years of relevant work experience
• Help design and build out the backend infrastructure for the Metronome product
• Write backend code for anything from stream processing jobs, custom GraphQL resolvers, integrations with downstream systems, and platform code for making the aforementioned as easy and safe as possible
• Safeguard the reliability and resiliency of our backend systems by following security and infrastructure best practices
• Work closely with the frontend engineers to deliver an incredible user experience on our APIs and frontend product
• Work closely with co-founders and customers to inform what's possible, what's difficult, and what's easy
• Much more! As a small startup, we need folks to pitch in wherever they can.

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We don't filter based on current expertise, so at Metronome you will learn:

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• AWS (S3, RDS, API Gateway, ECS, Fargate, Lambda, MKS, and more!)
• Infrastructure as Code (Terraform, Serverless Framework)
• Languages (Python, Typescript, Java - for working with Kafka)
• CI/CD (AWS CodePipeline & CodeDeploy, CircleCI)

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Compensation

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The estimated base salary range for this role is $150,000 - $217,000. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

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About the Role

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Metronome is building a high-volume data collection and processing system to support usage-based billing functionality. We ingest tens of billions of events per month that represent our customers' product usage data (also known as metering data) to then calculate revenue on a monthly basis. A key part of our product strategy is to make Metronome a connected system that streams out data to our users' ecosystem, including data warehouses, business systems, and BI tools.

In this role, you will be responsible for maturing and scaling our architecture and laying the foundations for new product offerings based on machine learning and data exploration capabilities. You will manage our Spark and Kafka-based data infrastructure which powers several of our critical product functionalities.

This role offers high visibility and impact, as you will enable our users to solve billing challenges using critical product usage and revenue data.

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What You'll Do

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• Build batch and streaming pipelines capable of processing millions of events per second and generating billions of downstream records within a single job
• Design how Metronome’s complex domain model and billing logic can be implemented on top of our data platform
• Own the usage of Spark across all of Metronome. Champion existing and net new use cases that can be successfully run on top of Spark as a platform
• Shape the direction of Metronome’s data platform as the second specialize data engineering hire at the company
• Influence the overall architecture of Metronome. Drive the technical direction around usage of batch, streaming and real time compute primitives. Define how key technologies like Spark, Flink and Druid fit into our company-level strategy.

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Impact You'll Have

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• All of the above work is critical to the core of Metronome
• The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome.

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Qualifications

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• 6+ years of industry experience in a technical role
• 2+ years experience in a backend software engineering role
• 2+ years experience building data pipelines in Spark or Flink
• You write high quality, well tested code to meet the needs of your customers and stakeholders
• Excitement to dive deep into our business domain and work with product, design, and our customers to deliver the best solutions possible

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We don't filter based on current expertise, so at Metronome you will learn:

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• AWS (S3, RDS, API Gateway, ECS, Fargate, Lambda, MKS, and more!)
• Infrastructure as Code (Terraform, Serverless Framework)
• Languages (Python, Typescript, Java - for working with Kafka)
• CI/CD (AWS CodePipeline & CodeDeploy, CircleCI)

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Compensation

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The estimated base salary range for this role is $150,000 - $217,000. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

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The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

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About the Role

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We are looking for an Engineering Manager who has a solid track record of developing and nurturing high-performing product engineering teams. The ideal candidate will be capable of understanding the technical details, and work with the team to deliver incremental values. You know how to support engineers at all stages of their career and are motivated to help them do their best work.

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What You'll Do

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• Drive execution and delivery: You’ll oversee multiple projects. Partner with engineers, product managers, and cross-stakeholders to set priorities, define milestones, and ensure timely, high-quality delivery.
• Manage engineers: Provide coaching, feedback, and mentorship to a group of 7+ engineers, enabling their professional growth.
• Recruit and retain top talent: Play a key role in hiring skilled engineers and creating an environment to maximize their potential and impact
• Drive org-level initiative: We value diverse perspectives and unique strengths. Whether you’re passionate about our mentorship program, improving testing strategy, or a culture builder, you will drive initiatives that solve broad problems in the org.

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Qualifications

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• 2+ years of engineering management experience: You’ve led product-focused teams, including senior engineers.
• 5+ years of technical experience: You’ve been in a highly technical role and understand what makes a great software engineer.
• Strong organizational skills: You excel at managing multiple projects from concept to delivery and production support.
• Experience building and supporting teams: You’re skilled in hiring, coaching, and performance management.
• Commitment to inclusivity: You build diverse and inclusive teams through empathetic and direct communication.

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Compensation

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The estimated base salary range for this role is $195,000 - $225,000. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

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The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

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About the Role

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We are looking for an experienced engineer to join us in building, scaling, and operationalizing the next generation of Metronome’s powerful billing platform.

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What You'll Do

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• Create, own, and evolve high performance, high throughput services that power Metronome’s powerful billing product
• Define SLOs and SLAs to hold ourselves accountable to a high standard of reliability across the entire product surface area
• Evolve and reimagine the tools used across Metronome engineering and Go-to-market
• Design new systems to withstand the test of continued growth
• Collaborate with your peers across Engineering on all of the above
• Much more! As a high-growth startup, we need folks to pitch in wherever they can

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Impact You'll Have

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• Metronome’s stack will become more scalable, more resilient, and easier to work with
• Engineers across Metronome will be able to evolve the product more quickly and safely
• Customers will confidently integrate Metronome into their core product experiences, while experiencing minimal disruptions
• The Metronome Product will do things people couldn’t even imagine a billing product doing
• The Metronome team is more well-rounded because you bring your unique personality to work and help create an inclusive fun environment focused on helping our customers get the most value out of Metronome

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Qualifications

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• 5+ years of work experience working on high scale/throughput systems
• Ability to debug and refactor complex and complicated code
• Ability to architect and fully spec new systems and changes to complex existing systems with an active, dynamic, ever-growing customer base
• Ability to communicate ideas, concepts, and processes in a clear way

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Compensation

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The estimated base salary range for this role is $165,000 - $192,500. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

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About the Role

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This role is targeted at product managers with enterprise experience. Our sales cycle, GTM and customer feedback loops involve spending hours a week with customers, which means that we need product managers who are adept at navigating the complex dynamics between customer feedback, product strategy, and internal resourcing constraints.

😍 Understand and delight customers. Spend hours a week with customers. Understand billing problems better than seasoned finance pros. Ensure that customers trust and love Metronome.

🗣️ Inform product strategy. Work directly with the co-founders to articulate a strategy that balances short-term customer needs, long-term strategic opportunities, and ecosystem-wide trends in the market.

🧠 Pick the right problems. Identify the key problems Metronome needs to be solving by understanding the market, our unique strengths, and the technical opportunities afforded by our product. Work with engineering and design to ensure we're never wasting time pursuing boondoggles.

📈 Prioritize impactful features. Understand which features actually matter to our users, and solve them in a way that generates the impact without taking years to ship.

⚓ Ship features efficiently. Work directly with engineering and design so that product features make their way through the product development pipeline as quickly and safely as possible.

👔 Tie the room together. Product is the heart of Metronome. You'll spend lots of time working with internal members of our sales and marketing teams to ensure they always know the state of the product and how to message features to customers.

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Impact You'll Have

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• Product processes. It's abundantly clear to all personnel how to take an idea and turn it into a shipped feature. Features move quickly through the product development pipeline.
• World class product. The product fits like a glove to new customers with minimal custom configuration. The product strikes the right balance between automation and manual-control. Our billing platform lets businesses bill in exactly the ways they want to.
• Customer feedback. You can point to features in the product that originated from specific customers. Customers feel confident that they can come to you with new problems and Metronome will deliver great solutions, efficiently.
• Product roadmap. Customers and internal staff always understand what is coming down the product pike, and the roadmap seamlessly updates as the company changes course.
• Customer delight. Customers know your face and light up when you enter the room. You are the person who makes their lives easier and enables them to spend less time thinking about billing.
• Company culture: Product, engineering and design are locked onto the same problems at all times. The team can't imagine how they could ever have functioned before you arrived.

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Qualifications

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• 5+ years of enterprise product management experience
• Worked on developer-centric products and/or platforms
• Logical thinker with an ability to think from first principles as necessary
• High degree of ownership, paired with a strong ability to prioritize
• Ability to work directly with customers on a daily basis
• CS or other technical degree, or work experience as a software engineer

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Bonus Points

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• Experience with hypergrowth as an early product hire at a successful B2B startup
• Experience building a high performing Product team
• Experience with logs, metrics, billing, finance, or other infrastructure or financial tooling and concepts

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Compensation

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The estimated base salary range for this role is $165,000 - $192,500. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

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