Movable Ink

Hi, We're Movable Ink!

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New York City
Series D
251-1000
Computer Software

Movable Ink empowers marketers with scalable, omni-channel personalization through data activation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Movable Ink is one of the fastest-growing SaaS companies in the U.S. and has been recognized by Inc. Magazine’s “Best Workplaces” (2022-2019) and Built In NYC’s “Best Places to Work” (2023-2018), as well as Inc. 5000, Crain's Fast 50, and Deloitte's Technology Fast 500. Headquartered in New York City, Movable Ink and its nearly 600 employees serve its global client base from operations throughout North America, Central America, Europe, Australia, and Japan.

Mission and Vision

Our Values

Curiosity

We seek out knowledge, cultivate our intuition, and always want to understand hidden connections.

Empathy

We understand that communication starts by listening, understanding different perspectives, and caring about others’ success.

Grit

We set a high personal bar, believe nothing is impossible, and commit ourselves fully to the goal.

Meet Our Team

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Perks and Benefits

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Hadoop
Frameworks
Google Cloud Platform (GCP)
Database
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Languages
TensorFlow
Frameworks
Scikit
Libraries
React
Libraries
React Native
Libraries

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Showing all of 20

Technical Support Specialist

 • 
Movable Ink
Series D
251-1000

Movable Ink empowers marketers with scalable, omni-channel personalization through data activation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Movable Ink is one of the fastest-growing SaaS companies in the U.S. and has been recognized by Inc. Magazine’s “Best Workplaces” (2022-2019) and Built In NYC’s “Best Places to Work” (2023-2018), as well as Inc. 5000, Crain's Fast 50, and Deloitte's Technology Fast 500. Headquartered in New York City, Movable Ink and its nearly 600 employees serve its global client base from operations throughout North America, Central America, Europe, Australia, and Japan.

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As a Technical Support Specialist you will be challenged with investigating and resolving complex customer issues escalated by our clients, Client Experience and Solutions teams.  

  

Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and features to address common customer issues and gaps in product functionality. In effect you’ll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience.

This role requires either a Sunday to Thursday or Tuesday to Saturday schedule.

  

  

Responsibilities:

  • Become a technical expert in Movable Ink’s Products and custom solutions
  • Take ownership of client and internal support requests from initial contact to resolution including troubleshooting, determining root cause, and ensuring that the initiator understands the resolution
  • Provide customer feedback to our Product and Engineering teams
  • Write documentation, knowledge base articles, and tutorials to improve the customer experience of Movable Ink’s products and services
  • Able to participate in on-call rotation approximately once per month

Qualifications:

  • Demonstrated ability to solve technical problems
  • Ability and willingness to work a shifted schedule, either Sunday to Thursday or Tuesday to Saturday
  • Desire to educate others in Movable Ink’s Products and technical knowledge to reduce repeat support requests
  • Basic experience with support tools such as Django, Kibana, Jenkins, Google Cloud Platform, Grafana, and AWS Cloud Watch or similar.
  • Solid knowledge of web technologies/tools (Web Services, API’s, HTML/CSS, relational data, etc.)
  • Experience with at least one of the languages that underpin the modern web (JavaScript, Python etc.)
  • Solid knowledge of databases including SQL
  • Solid understanding of browser debugging (XMLHttpRequests, analyzing page source, HAR captures, iFrame behavior, Meta tags, performance testing, etc)
  • Solid understanding of cloud hosting platforms

2024-11-19

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