About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

Job Posted: 27/02/2025

​

Location: Americas (EST to PST)

​

Hi there!

​

We're looking for a technical Engineering Manager to join our Revenue Zone - a critical area focused on building customer-centric revenue systems that power Zapier’s monetization and subscription experience.

​

As an Engineering Manager in the Revenue Zone, you will lead a team of engineers responsible for building, scaling and optimizing our revenue/monetization systems. Your team’s mission includes:

​

• A comprehensive catalog system that defines all customer offerings (Plans, Add-ons, and more).
• A scalable billing platform to support reliable monetization of Zapier’s products.
• Enhanced multi-product purchasing experiences with seamless checkout.
• Global tax compliance capabilities to meet regional regulations.
• A frictionless payment experience that drives Zapier’s subscription business.
• A robust subscription management system that enables flexible pricing and packaging.

​

You'll collaborate with Finance, Data, Product, Design and Support teams to ensure our systems are reliable, scalable, and aligned with business goals.

​

If you're eager to lead high-impact projects at a fast-growing, profitable, and remote-first company, read on!

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

• You are an effective team builder and a skilled engineering leader. This isn't your first rodeo. You have at least two years of experience managing a cross-functional team of engineers comprising frontend, full stack, and backend. You know how to hire, train, and develop engineers from all backgrounds. You understand the benefits of building a diverse and inclusive engineering team.
• You’re a collaborator. You leverage your strong communication skills to align on a shared vision and strategy with your Product and Design partners, ensuring that everyone is on the same page and working towards common goals. Your ability to build relationships and foster cooperation leads to successful project outcomes and a cohesive team dynamic.
• You’re an advocate for your cross-functional stakeholders.  You actively seek input from stakeholders and integrate their feedback into decision-making processes. Your strategic approach and transparent communication style foster trust and alignment across teams, equipping them to handle changes and challenges effectively.
• You have deep customer empathy and thrive in the details.  Zapier’s revenue systems power every purchase and maintain every customer relationship. With a customer-centric approach, you work with your team to improve the customer experience and participate in programs to enhance our product offerings.
• You’ve shipped production code and you know what great code looks like. You contribute to design discussions, review code, and establish quality standards for your team. A solid grasp of engineering skills is essential, along with a practical understanding of software development practices. Understanding the current state, anticipating future developments, and maintaining a strategic view is important to you.
• You relish change and seek leverage.  Zapier is growing and we’re adapting our revenue systems with future growth in mind.  You’re comfortable leading change.  These changes will replace whole systems and move ownership in ways that may significantly alter the mission of your team.  You see an opportunity to build a more capable company and can navigate short-term uncertainty
• You have excellent communication skills. You regularly work with engineers and other stakeholders from various disciplines, balancing engineering concerns, such as technical debt, with product concerns. Ideally, you find solutions that address both the team and user needs but if not, help build understanding around difficult decisions.
• You have prior experience or a strong interest in revenue systems, including subscription management, invoicing, and payment processing platforms such as Stripe, PayPal, or Square - covering integration, configuration, and troubleshooting.

​

Things You'll Do

--------------------

​

• Work closely with your product and design peers to deliver customer and company value.
• Develop effective ways to communicate, monitor, and lead your team through weekly one-on-ones and team meetings.
• Keep the leadership team informed on your team’s progress and challenges in ways that are easy and enjoyable to receive, like one-on-one's, update posts, and regular team hangouts.
• Build rapport with each member of the Engineering Team and support them through coaching and mentorship to help level up their skills, and performance management when necessary.
• Participate in code reviews, learning and spreading technical knowledge throughout Zapier -- moving knowledge to documentation where appropriate.
• Maintain a focus on our customers by using customer feedback to guide your team through tradeoffs. You’ll help your team understand when to be rigid on quality and how to be flexible and create with scope.
• Work directly with cross-functional stakeholders to ensure our systems are serving their needs.  This could include Support, Accounting, Finance, and strategic initiative leads.
• Actively recruit, onboard, and train new engineers at Zapier, as well as supporting the continuous improvement of hiring practices in Engineering
• Organize your team to serve our customers.  In addition to our standard incident escalation practices, revenue teams work to resolve technical questions related to customer billing questions.

​

We'd love to hear why you think you'd excel in this role. In answering your application questions, please reference any particular aspects of the "About You" and "Things You Might Do" that resonate with your experience and skills.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

IC2 or IC3

​

Job Posted: 1/27/2025

​

Location: Americas

​

Hi there!

​

We’re looking for an experienced Account Executive to join our growing Sales team.

​

In this role, you’ll join the Emerging sales team and be responsible for selling Zapier’s Automation platform offerings to customers across the globe. A successful Account Executive has demonstrated success selling to companies with employee counts between 250-999, can build pipeline through both inbound and outbound channels, can successfully sell to both executive buyers of Zapier and technical end users of the product, works collaboratively with cross functional teams (Product Marketing, Engineering, Demand Generation, RevOps, etc), and takes ownership for the outcomes of the program.

​

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

• You have 3+ years of demonstrated quota-carrying success in selling horizontal SaaS solutions to multi-stakeholder or technical organizations at the SMB and mid-market level, with a strong focus on automation, integrations, and enhancing tech stack efficiency.
• Proven track record of success in closing SMB and Mid-Market software deals over $50K, and meeting or exceeding your sales quota
• Strong understanding of APIs, integrations, and tools like Zapier, with the ability to explain their importance in modern tech ecosystems.
• Demonstrated ability to discuss IT concerns, including security, scalability, compliance, and performance, in a credible and knowledgeable manner.
• Excellent communication skills both with customers and within an organization
• Ability to develop and navigate senior-level relationships quickly and effectively
• You thrive in a state of ambiguity and are motivated by strong personal drive

​

Things You’ll Do

--------------------

​

• Drive revenue for Zapier, owning the entire sales cycle through close
• Deeply understand your customers to uncover customer needs and pain points
• Navigate complex multi-party sales and win trust through consultative sales conversations with executives
• Collaborate and work with Solutions Engineering, Customer Success Managers, Leadership, etc. to build strategic adoption plans for customers
• Own sales activity and monthly revenue forecasting in Hubspot
• Provide recommendations to our product teams to help influence our Enterprise roadmap

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

Job Posted: 1/27/2025

​

Location: Americas

​

Hi there!

​

We’re looking for an experienced Account Executive to join our growing Sales team.

​

In this role, you’ll join the Growth sales team and be responsible for selling Zapier’s Automation platform offerings to customers across the globe. A successful Account Executive has demonstrated success selling to companies with employee counts between 1K-5K, can build pipeline through both inbound and outbound channels, can successfully sell to both executive buyers of Zapier and technical end users of the product, works collaboratively with cross functional teams (Product Marketing, Engineering, Demand Generation, RevOps, etc), and takes ownership for the outcomes of the program.

​

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

• You have 5+ years of demonstrated success in selling horizontal SaaS solutions to multi-stakeholder or technical organizations at the mid-market level, with a strong focus on automation, integrations, and enhancing tech stack efficiency.
• Proven track record of success in closing enterprise-level software deals over $100K and meeting or exceeding your sales quota
• Strong understanding of APIs, integrations, and tools like Zapier, with the ability to explain their importance in modern tech ecosystems.
• Demonstrated ability to discuss IT concerns, including security, scalability, compliance, and performance, in a credible and knowledgeable manner.
• Excellent communication skills both with customers and within an organization
• Ability to develop and navigate senior-level relationships quickly and effectively
• You thrive in a state of ambiguity and are motivated by strong personal drive

​

Things You’ll Do

--------------------

​

• Drive revenue for Zapier, owning the entire sales cycle through close
• Deeply understand your customers to uncover customer needs and pain points
• Navigate complex multi-party sales and win trust through consultative sales conversations with executives
• Collaborate and work with Solutions Engineering, Customer Success Managers, Leadership, etc. to build strategic adoption plans for customers
• Own sales activity and monthly revenue forecasting in Hubspot
• Provide recommendations to our product teams to help influence our Enterprise roadmap

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

IC4

​

Job Posted: 01/24/2025

​

Location: America's

​

Hi there!

​

We’re looking for an experienced Enterprise Account Executive to join our growing Sales team.

​

In this role, you’ll support Ryan Kaschakin building the founding Enterprise Sales team at Zapier. Zapier defines Enterprise customers as companies with over 5K employees. A successful Enterprise Account Executive is comfortable operating in an environment with very little existing process or playbooks, can successfully sell to both executive buyers of Zapier and technical end users of the product, works collaboratively with cross functional teams (Product Marketing, Engineering, Demand Generation, RevOps, etc), and takes ownership for the outcomes of the program.

​

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You:

--------------

​

• You have 8+ years of demonstrated success in selling horizontal SaaS solutions to multi-stakeholder or technical organizations at the enterprise level, with a strong focus on automation, integrations, and enhancing tech stack efficiency.
• Proven track record of success in closing enterprise-level software deals over $250K and meeting or exceeding your sales quota
• Strong understanding of APIs, integrations, and tools like Zapier, with the ability to explain their importance in modern tech ecosystems.
• Demonstrated ability to discuss IT concerns, including security, scalability, compliance, and performance, in a credible and knowledgeable manner.
• Excellent communication skills both with customers and within an organization
• Ability to develop and navigate senior-level relationships quickly and effectively
• Driven and self-motivated and ability to thrive in a state of ambiguity

​

Things You’ll Do:

---------------------

​

• Drive revenue for Zapier, owning the entire sales cycle through close.
• Deeply understand your customers to uncover their needs and pain points.
• Navigate complex multi-party sales and win trust through consultative sales conversations with executives.
• Collaborate and work with Solutions Engineers, Customer Success Managers, Leadership, etc. to build strategic adoption plans for customers in large accounts.
• Own sales activity and monthly revenue forecasting in Hubspot
• Provide recommendations to our product teams to help influence our Enterprise roadmap

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

Job Posted: 1/17/2025

​

Location: North America 

​

Hi there!

​

I’m Jake, the hiring manager for this role and the Canvas Engineering Manager at Zapier. At Zapier, we like to share our README's. Here’s mine so you can get to know me better.

​

We’re looking for a Senior Backend Engineer to join the Canvas team. Canvas is Zapier’s platform for visually designing, building, and automating business workflows. Within Canvas, AI Assist is our cutting-edge initiative that leverages AI to recommend optimizations and help users build systems via APIs.

​

Zapier's Canvasempowers users to visually design, build, and automate customer workflows. With intuitive diagramming tools and AI-assisted automation, users can transform ideas into powerful systems using Zapier's extensive suite of products. Users can annotate, share, and collaborate on Canvas documents, providing a clear and visual way to explain and refine their automations.

​

If you’re excited about building scalable systems that enable AI-driven automation and love creating tools that help customers simplify complex workflows, this role is for you!

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

Required Technical Skills/Experience:

​

• 6+ years of professional experience in software engineering, with a focus on backend systems, APIs, and scalable architectures.
• Proficiency in TypeScript (preferred), Python, or a similar language for high-performance backend development.
• Experience designing, building, and maintaining APIs for complex systems, including API versioning and lifecycle management.
• Strong understanding of graph-based and relational database design, with the ability to represent complex relationships and dependencies.
• Demonstrated ability to make architectural decisions for scalable and high-throughput systems.
• Proven experience integrating AI/ML systems into production workflows, including optimization for inference and monitoring.
• Experience collaborating with cross-functional teams, including AI/ML specialists, product managers, and other engineers.
• Expertise in designing modular, reusable architectures for multi-team, multi-product ecosystems.
• Proficiency in optimizing backend performance, especially for latency-sensitive and high-throughput APIs.
• Experience with distributed ownership of data models and ensuring consistency across interconnected systems.

​

Nice-to-Have Technical Skills/Experience:

​

• Hands-on experience with LLMs or AI-powered recommendation engines in production systems.
• Hands-on experience with Fastify.
• You live by the "always ship new code" mantra. You take pleasure in releasing code frequently, knowing that every deployment brings with it enhancements that directly impact users. You believe in frequent, iterative improvement.
• You value collaboration. You understand that building software is a team sport, and you enjoy working as part of a tight-knit team. You’re happy to pitch in and help the team, whether by reviewing code, pairing on a tricky problem, or just thinking about how to solve the challenges we’re facing.
• You're driven by results, not by process. In the ever-changing landscape of software development, you recognize that while processes are essential, they should never overshadow the end goal: delivering exceptional value.
• You care about the 'why' more than the 'what'. If priorities seem nebulous or not optimized, you're confident and proactive in seeking clarity, ensuring that the team's efforts align with the broader vision. Misalignments don't escape you, and you're quick to flag them.
• You're intentional and articulate. Every design choice you make stems from a place of intentionality. You're not one to follow the herd blindly. Instead, you advocate robustly for your design choices and implementation strategies.
• You love teaching. You enjoy sharing knowledge with the rest of your team and building a culture of continuous growth. You have experience coaching engineers to help them level up.
• You're an avid learner. The tech world's constant evolution excites you. Always on the prowl for the next big thing, you're quick to immerse yourself in the intricacies of its implementation.

​

Things You’ll Do

--------------------

​

Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

​

• Enhance AI Assist Capabilities: Build and optimize backend systems that power AI-driven recommendations, ensuring seamless integration with Canvas workflows. Develop high-throughput systems to process and serve data efficiently for AI-powered features.
• Collaborate with Product and Design Teams: Partner with product managers, UX designers, and AI/ML specialists to deliver intuitive and impactful backend solutions that support our users’ automation needs.
• Deliver our API-First Vision: Architect and implement scalable, developer-friendly APIs that enable seamless communication between Canvas and other Zapier products. Ensure APIs are secure, reliable, and optimized for performance.
• Optimize System Performance: Monitor and improve the reliability, scalability, and efficiency of backend systems, addressing performance bottlenecks, error rates, and maintaining high availability.
• Design Scalable Data Models: Create graph-based and relational data models that represent complex relationships and dependencies, supporting interconnected products across the Zapier ecosystem.
• Resolve Bugs and Implement Feature Requests: Investigate and address backend issues, ensuring they are resolved promptly while continuously looking for ways to improve based on user feedback.
• Collaborate Across Teams: Work with engineers, data specialists, and AI/ML teams across the organization to align on goals, share best practices, and drive innovation in backend system design.

​

You’ll also have the opportunity to specialize in various areas of the Zapier codebase. Specializing won’t limit your growth at Zapier—we believe that each engineer brings a unique perspective and can contribute across teams. Collaboration is key, and you’ll frequently work with other teams to assist with impactful projects.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

Job Posted: 1/17/25

​

Location: North America 

​

Hi there!

​

We’re Saad, the Senior Engineering Manager of New Products, and Jake, the Canvas Engineering Manager at Zapier. We’d like to share our README’s so you can get to know us better—here’s Saad’s and here’s Jake’s.

​

Zapier is on the lookout for a talented Senior Fullstack Engineer to join the New Products team. Our mission at Zapier is to empower everyone with the ability to increase their productivity through automation. We've already enabled millions to enhance their businesses, and now we're taking it a step further with our New Products: Tables, Interfaces, Chatbots and Canvas.

​

Our hiring teams:

​

Zapier Chatbots revolutionizes customer interaction with AI-powered, customizable chatbots that handle everything from lead generation to customer support. Seamlessly integrated with OpenAI's models, they generate intelligent responses without the need for complex decision trees. Users can share their chatbot effortlessly via a link or embed it directly on their site. They can tailor the chatbot with brand colors and specific business knowledge to enhance user experience. They can also collect valuable lead information and streamline operations, all while focusing on scaling their business efficiently.

​

Zapier Canvas empowers users to visually design, build, and automate business workflows. With intuitive diagramming tools and AI-assisted automation, users can transform ideas into powerful workflows using Zapier's extensive suite of products. Canvas AI offers recommendations to optimize existing workflows, making them more efficient and automated. Users can annotate, share, and collaborate on Canvas documents, providing a clear and visual way to explain and refine their automations.

​

If you’re excited about building scalable systems that enable AI-driven automation and love creating tools that help customers simplify complex workflows, this role is for you!

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

You have 6+ years of experience with a minimum of 2 years at a senior level. You've dedicated at least 4 of those years to crafting and refining web-based software products. You’re a Fullstack engineer with an expertise in Frontend.

​

Required Technical Skills/Experience:

​

1. Strong expertise in using TypeScript and React for building web applications.
2. Experience with OpenAPI for defining developer-friendly APIs.
3. Proficiency in working with PostgreSQL.
4. Using tools like Datadog for monitoring and performance optimization, and to identify and address performance bottlenecks.

​

Nice-to-Have Technical Skills/Experience:

​

• You live by the "always ship new code" mantra. You take pleasure in releasing code frequently, knowing that every deployment brings with it enhancements that directly impact users. You believe in frequent, iterative improvement.
• You value collaboration. You understand that building software is a team sport, and you enjoy working as part of a tight-knit team. You’re happy to pitch in and help the team, whether by reviewing code, pairing on a tricky problem, or just thinking about how to solve the challenges we’re facing.
• You're driven by results, not by process. In the ever-changing landscape of software development, you recognize that while processes are essential, they should never overshadow the end goal: delivering exceptional value.
• You care about the 'why' more than the 'what'. If priorities seem nebulous or not optimized, you're confident and proactive in seeking clarity, ensuring that the team's efforts align with the broader vision. Misalignments don't escape you, and you're quick to flag them.
• You're intentional and articulate. Every design choice you make stems from a place of intentionality. You're not one to follow the herd blindly. Instead, you advocate robustly for your design choices and implementation strategies.
• You love teaching. You enjoy sharing knowledge with the rest of your team and building a culture of continuous growth. You have experience coaching engineers to help them level up.
• You're an avid learner. The tech world's constant evolution excites you. Always on the prowl for the next big thing, you're quick to immerse yourself in the intricacies of its implementation.
• You have experience using LLMs to build features.
• Experience with Tailwind or styled-components.
• Experience with Fastify.

​

Things You’ll Do

--------------------

​

Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

​

• Make Chatbots Smarter: Improve a chatbot’s ability to answer complex questions by wiring it up to more data, adding analytical capabilities and RAG.
• Elevate the Canvas Core Diagramming Experience: Create cutting-edge features that empower users to visualize and build automations faster than ever before.
• Collaborate with Product and Design Teams: Work in unison with our product, design, and UX teams to envisage and develop products with intuitive user experiences, making the interconnection of diverse apps seamless.
• Craft Frontend UIs: Design visually appealing and highly performant user interfaces that resonate with our user base.
• Deliver Our API First Vision: Architect and implement APIs that serve the frontend application, ensuring data integrity and security. Work on making our existing APIs more developer-friendly to enable other teams to integrate with Chatbots and Canvas more easily.
• Monitor System Health: Regularly check system reliability and performance, ensuring high availability and optimal user experience.
• Resolve Bugs and Address Feature Requests: Dive deep into any reported issues, ensuring they're resolved promptly, and constantly look for areas of improvement based on user feedback.
• Collaborate Across Teams: Engage with various teams and stakeholders throughout Zapier, bringing value to our customers in innovative ways.

​

You’ll also have the opportunity to specialize in a variety of areas of the Zapier codebase. Focusing on a specialization will not limit your growth at Zapier as we believe that each engineer brings a unique perspective and can contribute in all areas. We encourage collaboration and will frequently have engineers contribute across teams to assist with projects.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

Job Posted: 04/01/2025

​

Location: Americas (EST to PST, EST preferred)

​

Hi there!

​

My name is AMC and I’m the Head of Zapier Agents, an experimental AI workspace, and this role will report to me. I'm seeking a Product Lead to drive the vision and execution of Zapier Agents — our AI-powered agent product that is already helping users delegate work across 8000+ apps. This is a unique opportunity to shape how intelligent Agents operate at scale, built on top of Zapier’s integration engine and real user workflows.

​

You’ll work across three product pods (Applications, Tools, and Links), guiding the vision, roadmap, and execution. Your focus will be on evolving a product already delivering dynamic reasoning into something even more intuitive, trustworthy, and transformative for our users.

​

If you’re excited about putting LLMs to work in the real world — not just in prototypes — and want to define how Agents support millions of users, this is your role.

​

You’ll collaborate cross-functionally to:

​

• Build intelligent Agents that take action across Zapier’s 8,000+ integrations
• Translate LLM capabilities into intuitive, agent-first product experiences
• Design UX that balances autonomy with user control and trust
• Help users delegate goals — not just trigger actions
• Define and iterate on metrics that signal agent effectiveness and adoption
• Rapidly synthesize user feedback and data to drive continuous improvement

​

Zapier is uniquely positioned for this moment: we have deep integration capabilities, a vast distribution surface, and a user base already primed for automation. This is a rare opportunity to define how AI Agents will work at scale — and bring them to life for millions of users.

​

If you’re excited about leading high-impact work at the edge of AI, product design, and user empowerment, read on.

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

If you're passionate about building intelligent, user-facing AI products and want to define how Agents will work across thousands of tools, we’d love to hear from you.

​

About You

-------------

​

• You have experience building Agents or products that leverage LLM. You’ve shipped functionality or products that leverage LLM to real users. You are passionate about shaping the future of AI.
• You’re an experienced PM with a strong technical foundation. You bring multiple years of PM and/or Founder experience with a proven track record in building digital products from ideation to launch. You are adept at balancing strategic decision-making with technical complexities.
• You’re self-directed and collaborative. You excel in prioritization, roadmap planning, and leading cross-functional teams from ideation to launch. You’re transparent with your stakeholders and skilled at overcoming roadblocks to continue delivering value.
• You’re bold, pragmatic, and obsessed with results. You set big goals and you back them up with diligence on why they matter and how we’ll achieve them. You are committed to delivering measurable business outcomes.
• You are a skilled communicator. Zapier is a 100% remote team and relies heavily on asynchronous communication. You excel at selecting the right tools and communication styles whether you’re articulating your team’s vision, roadmap, and progress, or building momentum across the company.
• You are available for team meetings between 10am - 3pm ET. While we often communicate asynchronously, product teams have 5 overlapping business hours for team meetings and effective collaboration.

​

What You’ll Do

------------------

​

• Lead Product Vision and Strategy: Define the vision, roadmap, and execution strategy for Zapier Agents, aligning it with broader company goals.
• Own Strategic Execution and Product Lifecycle: Work backward from that strategy to identify and deliver a product that will allow us to achieve it. Lead the product development process from ideation to launch, working with cross-functional teams.
• Deeply Understand Your Users: Be the internal expert on your users and their needs, so you can reflect those needs in your prioritization decisions & serve as an effective champion.
• Data-informed Decision Making: Leverage appropriate success metrics and data to continually evolve your strategy & roadmap, and deliver value.
• Drive Cross-Functional Collaboration to Deliver on Goals: Partner with your Engineering and Design counterparts to form clear solutions to problems, align goals, and deliver on goals. Collaborate with Marketing, Support, and Sales to market user-facing enhancements. This high-visibility role requires the ability to blend deep technical leadership with a strong understanding of customer needs. You'll shape core platform decisions that enable our entire customer base to trust Zapier with their mission-critical workflows.

​

We'd love to hear why you think you'd excel in this role. In answering your application questions, please reference any particular aspects of the "About You" and "Things You Might Do" that resonate with your experience and skills.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

Job Posted: 3/31/25

​

Location: India

​

Hi there!

​

We're looking for an experienced IT Systems Engineer to join our team. Zapier is on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.

​

This is an exciting role at Zapier in a growing team, and you will play a direct role in implementing and improving Zapier's IT infrastructure. Working closely with our Engineering, People Ops, and Security Teams you will implement, manage, automate, and support the tools and services that power a globally distributed engineering team.

​

We believe that a good IT experience is a perk, it keeps people productive and engaged rather than getting in the way. You will help to maintain a world-class Mac experience for our employees and streamline access management by implementing SSO applications and automating processes. You will help scale our IT infrastructure and processes to the next level as a service owner, and you will be crucial to its success as Zapier grows. This isn't an IT Helpdesk job, but assisting and providing great customer service for Zapier’s IT needs is part of the role.

​

If you’re interested in furthering your career at a fast-growing and profitable org, then read on…

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

• You’re a skilled IT Systems Engineer. We’re looking for 3+ years of direct hands-on experience in the roll-out, maintenance, and support of an expanding IT infrastructure. Our fleet is all MacOS.
• You’re an excellent communicator. We’re a 100% remote team, and writing is our primary means of communication at Zapier.
• You believe relationships are critical to success. You understand that building and maintaining trust across the organization is vital.
• You’re creative and resourceful. You try as many angles as possible to implement simple and scalable IT solutions. You’re able to see the big picture but are pragmatic in implementing solutions that meet the needs of today. You must have strong attention to detail and an eye for creating an amazing employee experience.
• You’re solid at time management. You’ll balance a variety of fast-moving projects, and pull the cord early when things go awry. As a part of a distributed team, you are trusted to work with minimal supervision.
• You want to grow with us. As a part of a growing company, you have an opportunity to make an impact, and you’re keen to build processes that’ll make your job more efficient over time.

​

Things You’ll Do

--------------------

​

Zapier is a fast-growing and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

​

• Your main responsibility will be managing our Okta instance, including implementing SSO applications, managing onboarding and offboarding and creating automation workflows with Okta Workflows & Zapier to improve the admin and end-user experience
• Develop tools and processes to automate and optimize manual work, user account creation, and integrations with tools. You will frequently work with APIs to power our automations.
• Triage and support IT issues as they arise. Build and improve automations to eliminate frequent requests.
• Perform user account management as part of onboarding and offboarding.
• Identify and implement improvements to our IT infrastructure.
• Work with dozens of SaaS tools, such as Google Workspace, Jira, Slack, 1Password, Zoom, etc.
• Work with the rest of the team to enhance our Mac experience.

​

Application Review:

​

Please note that to ensure our hiring team can review every application, we may remove this posting once we reach a certain number of applicants that allows us to respond in a timely manner. We will be able to repost the position once our review cycles have concluded. Thank you so much for your understanding!

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

Location: North America (our team is split across AMERS time zones)

​

Job Posted: 3/19/2025

​

Hi there!

​

We’re looking for a Sr. Strategy and Analytics Specialist to play a pivotal role in generating insights and strategic recommendations that drive the customer experience at Zapier. This role will serve as a strategic thought partner to Customer Support leadership, focusing on leveraging data and analytics to drive operational improvements, inform decision-making, and support future-focused initiatives. This independent contributor role blends elements of strategy, analytics, and operations to enhance productivity, optimize resource allocation, and align support processes with broader organizational goals. As a subject-matter expert, the Sr. Strategy and Analytics Specialist will bridge the gap between data, FP&A, and customer support teams.

​

Technical Support Operations builds and supports the tools, automation, and insights that power seamless, efficient customer support. We bridge support, engineering, product, and operations to reduce manual effort, optimize workflows, and drive proactive, data-driven solutions—ensuring support scales with Zapier’s mission of automation for everyone.

​

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

Experience

​

• You have 4+ years of experience in a customer-focused analytics, strategy, or operations role. You’ve worked at a B2B or SaaS company where you have experience in analytics and reporting, CRM setup and data architecture, and partnered closely with support stakeholders to improve performance. You’ve identified gaps or opportunities in the customer experience and recommended solutions to improve them. If you have experience in self serve customer automations that’s a bonus.
• You love working with data. You have demonstrated the ability to analyze data to identify new opportunities and drive future decisions, while effectively weighing investment versus business outcome. You’ve eliminated data silos that slow execution and hinder reporting. You are highly proficient in data analysis, modeling, and visualization for broad audiences. Your curiosity drives you to use data to uncover opportunities and understand the next steps to drive results.
• Problem-solving energizes you. You make work lighter for your teammates by finding more efficient and effective ways to execute work. You dive deep when necessary but can see the long term return on your time investment. You can automate as much as possible to stay focused on solving the highest impact problems. You are comfortable with ambiguity and can break down complex problems into achievable goals. You are hands on with your work, balancing strategy with tactical execution.
• You have workforce experience. You’ve worked with forecasting, capacity planning and data modeling frameworks to support multi-channel and global support teams. Bonus if you’ve worked with financial modeling related to headcount planning.
• You have ample technical skills. While you may not know how to code, you have an automation-first mindset and can navigate CRM and business intelligence tools and technologies with ease. You can communicate business needs to data science and engineering teams as well as technical tradeoffs to business stakeholders. If you have experience using AI to drive insights or experience using Zapier, that’s a bonus!
• You’re an outstanding communicator. You know your audience and how to cater your communications to meet their needs effectively and with clarity. You ask questions to uncover the goals and motivations of your colleagues, but you aren’t afraid to dive in when the information isn’t clear. You’re able to use data to tell a clear story and create actionable recommendations. You are comfortable ensuring stakeholders are aligned, even if that means disagree and commit.

​

Role Specific Skills:

​

• Advanced analytical and data visualization expertise, including Looker and other data visualization tools, dashboard creation, and trend monitoring.
• Strong understanding of workforce management, financial forecasting, and customer support metrics.
• Proficient in CRM tools (e.g., Hubspot, Zendesk), support analytics, and data visualization for GTM and support teams.
• SQL experience is a plus—while not required, proficiency in SQL would enable greater autonomy and efficiency in data analysis.

​

Things You’ll Do

--------------------

​

Strategic Insights and Decision Support:

​

• Act as a thought partner to Support leadership, providing data-driven recommendations to enhance productivity and operational efficiency.
• Monitor support performance trends, identify key insights, and propose strategic changes to optimize operations.
• Quantify the ROI of initiatives to guide investment decisions and ensure alignment with strategic business objectives.

​

Data Management and Reporting:

​

• Design, build, and maintain automated dashboards and scalable reporting frameworks to enable stakeholders to self-serve analytics and track key metrics.
• Collaborate with Data Science to enhance data architecture, ensuring operational reliability and robust reporting capabilities.

​

CRM and Data Optimization:

​

• Leverage CRM tools (e.g., Hubspot, Zendesk) to integrate data flows, improve data quality, and deliver actionable insights.
• Proactively identify and eliminate data silos, ensuring accurate reporting and seamless data operations.

​

Forecasting and Capacity Planning:

​

• Partner with FP&A to model the impact of new initiatives and align budgetary goals with operational strategies.

​

Operational Efficiency and Process Improvement:

​

• Collaborate with cross-functional teams to identify inefficiencies and implement scalable process improvements.
• Use AI and other advanced tools to automate workflows and generate actionable insights, focusing on areas with high ROI potential.

​

Cross-Functional Collaboration:

​

• Work with FP&A, Support, and Data teams to align forecasts, capacity plans, and productivity targets with strategic objectives.
• Partner with the Technical Support Operations (TSO) team to define requirements and contribute to a scalable support operations roadmap.
• Foster strong collaboration across teams to ensure initiatives are prioritized based on impact and aligned with long-term goals.

​

Impact and Success Measures

-------------------------------

​

• Improved alignment between financial forecasts, capacity plans, and operational goals.
• Streamlined reporting and analytics processes to provide real-time insights to leadership.
• Enhanced operational performance through data-driven recommendations and process improvements.
• Effective integration of CRM and operational data for seamless reporting and performance monitoring.
• Proactive use of AI and automation to reduce manual work and improve the quality of insights.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

Location: North America

​

Job Posted: 03/04/2025

​

Hi there!

​

We’re looking for a curious, adaptable, and driven Sr. Revenue Operations Specialist to join our growing Revenue Operations team at Zapier. Revenue Operations at Zapier is responsible for improving the effectiveness and efficiency of go-to-market programs with technology, data, and process. We identify, implement, and manage GTM tooling, bridge data and system gaps, optimize sales workflows, and deliver insights to inform strategic decision-making.

​

In this role, you’ll be a key player in ensuring the smooth execution of revenue operations, with a focus on commissions, deal desk, and sales process optimization. You’ll collaborate closely with sales, finance, and leadership to help structure commission plans, support deal workflows, and contribute to projects that drive efficiency and automation.

​

We’re not looking for someone with deep specialization in any one area—we want someone who is smart, eager to learn, and excited to take on a variety of RevOps challenges. If that sounds like you, read on!

​

If you’re interested in driving your career at a fast-growing and profitable company, read on.

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

• You have 3+ years of experience. You have worked in a Revenue Operations or Sales Operations role at a B2B or SaaS company, with experience in administering commission plans, designing and optimizing sales processes or supporting deal desk functions.
• You’re an eager learner. You thrive in fast-paced environments, quickly absorbing new concepts and applying them effectively.
• You’re analytical and problem-solving excites you. You enjoy digging into processes, uncovering inefficiencies, and finding ways to improve them.
• You’re hands-on and systems-oriented. You’re comfortable working within CRM and sales tools (HubSpot, Salesforce, DealHub, QuotaPath, Zapier, etc.), configuring automation and ensuring system accuracy and efficiency.
• You love working with data. You use data to make informed decisions, analyze trends, and drive operational improvements.
• Problem-solving energizes you. You don’t hesitate to jump in and help team members troubleshoot system issues, identify process gaps, and implement solutions.
• You’re an automation enthusiast. You understand how to use Zapier and other automation tools to streamline RevOps workflows, reduce manual work, and create scalable solutions.
• You live in the details. Whether it’s ensuring commission accuracy or refining workflows, you take pride in getting things right.
• You’re an outstanding communicator. You collaborate across teams, aligning stakeholders and explaining complex processes in a clear and compelling way.

​

Things You’ll Do

--------------------

​

• Support and administer commission plans across GTM teams, ensuring fairness, accuracy, and alignment with business goals.
• Partner with leadership teams to refine and evolve commission structures annually.
• Support the sales team in the deal desk process, helping to facilitate smooth contract workflows and approvals.
• Contribute to special projects that improve sales processes, drive automation, and enhance revenue operations efficiency.
• Optimize sales tools, working within platforms like HubSpot, DealHub, and QuotaPath.
• Help refine sales workflows and automation, using Zapier, AI and other tools to improve efficiency.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

Job Updated: March 27, 2025

​

Location: Americas (North, Central and South America), EMEA

​

Shape the future of automation as a Data Warehouse Engineer at Zapier!

--------------------------------------------------------------------------

​

We’re hiring two Data Warehouse Engineers to join Zapier’s growing Data org: one supporting our Ecosystem Data team, and one supporting our Upmarket Data team. While both roles share a strong foundation in modern data engineering, each supports a different strategic area of the business through thoughtful, well-modeled analytics data.

​

The Ecosystem Data team focuses on Zapier’s network of 7,000+ app integrations and partnerships. They help teams across the Integration Platform and Partnerships understand how integrations are performing, identify opportunities to grow adoption and measure the impact of partner programs. In this role, you’ll transform raw data into clean, reliable models that enable stakeholders and Data Scientists to explore trends, evaluate integration quality, and drive strategic decisions.

​

The Upmarket Data team supports Zapier’s enterprise motion, working closely with RevOps, Sales, Success, and Marketing, and Enterprise Product. This team enables Zapier to better understand and serve our largest customers by modeling key moments in the customer journey and ensuring data flows cleanly across GTM systems. As a Data Warehouse Engineer, you’ll play a critical role in creating scalable, self-serve data assets that power enterprise insights and go-to-market strategies.

​

Our awesome Data teams provide the reliable data foundations that help everyone at Zapier make smart, informed decisions. Whether you're focused on integrations or enterprise customers, you’ll be a key partner in helping us scale thoughtfully, efficiently, and with impact. Exciting times ahead!

​

We know applying for and taking on a new job at any company requires a leap of faith. We want you to feel comfortable and excited to apply at Zapier. To help share a bit more about life at Zapier, here are a few resources in addition to the job description that can give you an inside look at what life is like at Zapier. Hopefully, you'll take the leap of faith and apply.

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

• You are experienced in Data Warehouse Engineering. You bring 4+ years of experience as a Data Warehouse Engineer, Data Engineer, Analytics Engineer, or in a similar role. You excel at self-organizing and managing projects end-to-end, from requirements gathering and solution design to implementation and delivery.
• You have strong proficiency in SQL and Python. You’re skilled at writing complex SQL queries for data transformation and analysis. You are also proficient in Python, capable of building Airflow functions and extracting data from third-party APIs.
• You have a deep understanding of data modeling concepts. You understand the nuances of when traditional data modeling approaches are effective and when they aren’t. You’ve designed data models and ETL pipelines with a focus on ease of use for end consumers, high performance, and scalability.
• You are committed to data quality. You prioritize data integrity and implement robust solutions for monitoring and ensuring data quality. You employ testing, monitoring, and alerting practices to maintain data reliability throughout the pipeline.
• You strive to align with business goals. You design data models that empower insightful analysis and reporting, always keeping the end goal in mind. You understand the key metrics and their implications, and you work closely with Data Science colleagues and cross-functional stakeholders to ensure your efforts align with broader objectives.
• You influence technical standards. You’re familiar with modern data platforms and best practices for scalability and performance. You contribute to shaping your team’s technical direction, including decisions on architecture, tooling, and strategies for technical improvements.
• You embrace progress over perfection. You understand that “perfect is the enemy of good” and take a pragmatic approach to shipping solutions. You prioritize delivering functional solutions quickly and iterating to refine and optimize them over time.
• You are a skilled written communicator. Zapier is a 100% remote team, and writing is our primary means of communication. You explain complex technical topics in a clear and approachable way
• You value collaboration and knowledge sharing. You work effectively with teammates at all technical levels. You take ownership of filling knowledge gaps about the data assets you manage and contribute to comprehensive documentation to elevate your peers with what you’ve learned.
• You are proactive and strategic. You proactively develop forward-thinking plans that prioritize stakeholder value and contribute to shaping the team’s technical direction. You stay curious about emerging technologies and stakeholder challenges, striving to connect the two in your work.

​

Things You’ll Do

--------------------

​

• Design and Build Data Pipelines: Develop and maintain efficient data pipelines using Airflow, Databricks, and dbt to transform raw data into analytics-ready datasets for user-facing products and insights.
• Ensure Data Quality: Implement automated testing and monitoring systems to uphold data quality and integrity, leveraging best practices in observability and issue detection.
• Enable Self-Service Analytics: Partner with stakeholders across Zapier to understand their analytical needs and build data models and self-service analytics solutions using tools like Looker and Amplitude.
• Define Data Collection Strategies: Collaborate with product, marketing, and engineering teams to ensure products and services are properly instrumented to collect the right data for analytics.
• Shape Technical Direction: Contribute to architectural decisions, tooling choices, and strategies to optimize data storage, workflows, and schemas, ensuring scalability, accessibility, and security.
• Bridge Data to Insights: Work closely with Data Scientists and cross-functional stakeholders to bridge the gap between raw data and actionable insights, empowering teams to make informed, data-driven decisions.
• Mentor and Share Knowledge: Act as a resource for junior team members, offering guidance and knowledge-sharing to elevate team expertise and contribute to a culture of learning.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

Job Posted: 04/01/2025

​

Location: India

​

Hi there!

​

We’re looking for a new Sales-Assist Representative I to join the Sales-Assist Motion at Zapier. This position is for a 12-month contract as part of a pilot program based in India.   

Zapier’s on a mission to make everyone more productive at work. We are in search of individuals who are not just looking for a job, but are committed to building a rewarding career in sales. Ideal candidates will possess a genuine passion for sales, a desire to continually learn and improve, and the drive to achieve excellence within the industry. 

​

Zapier has helped millions of people build businesses through the power of automation. The Sales Assist group serves customers as they evaluate and buy Zapier’s offers, through a high-velocity sales motion. We help customers primarily through live chat conversations through Intercom, and some inbound demos over Zoom. We inspire deep automation use-cases pertaining to their role, and address any questions through their procurement and buying process. Ultimately, success here looks like removing friction from the purchase and adoption process through qualifying or converting leads.

​

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

• You are located in India and able to work ~9:00 pm - 6:00 am IST.
• 2+ years of experience, with a track record as a solutions engineer, technical account manager moving to sales, or a very technical quota-carrying salesperson with experience in a SaaS environment, especially across technical product-led companies with both self-serve and sales GTM) with exposure to international markets.
• Able to work a high velocity sales queue for prolonged periods of time in your day (Live Chat)
• You’re experimental and have the ability to test our ideas rapidly and contribute to multiple sales projects.
• You’re comfortable getting into the technicalities of our product, API offerings and curious about building solutions with these tools.
• Self-managing and a high degree of agency to manage your calendar, pipeline and hit quotas
• Effective cross-cultural communicator — able to communicate clearly with both customers and a distributed international team. Advanced working English comprehension.

​

Things You’ll Do

--------------------

​

As a Sales-Assist Representative I, you will have 3 main responsibilities:

​

1. Showcase Zapier as a potential solution for teams and businesses through multiple mediums - On a daily basis, most of your time will be on live chat (4+ Hours) with customers through Intercom. With the rest split between calls and emails. You’ll lead demos virtually to model a wide range of use-cases in which Zapier can help drive ROI for our customers. You’ll educate the user on use-cases to help inspire more ways they can automate within their business. You’ll lead them from interest, to learning more about our product to purchase. Success here is measured by our ability to qualify leads for other teams and convert customers yourself.
2. Create a Sales Pipeline for multiple motions- through live chat queues and product qualified lead (PQL) emails, you’ll drive an influenced revenue metric with qualified leads to be handed to other teams and members.
3. Maintain feedback loops back into the rest of the organization - Identifying learnings from your customer demos and passing them along as a feedback loop is critical in this role. This looks like tagging your call recordings with product feedback opportunities, or identifying areas where improved collateral may have accelerated the sales-process. To do so, you’ll need to be excellent at written communication.

​

You’ll work closely with numerous senior stakeholders and will be a part of several cross-functional steering committees as well.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

This post isn't linked to a specific job. If you don't see a posting applicable to your skillset, then we encourage you to join our talent community. 

​

By joining our talent community, you’ll be among the first candidates we review for each opening. You’ll also be invited to talent community workshops and receive quarterly newsletters to hear what’s new at Zapier.

​

Want to be part of the team behind the product that is Making Automation Work for Everyone—all while advancing your career at a fast-growing, profitable, impact-driven company? Then read on…

​

Our Commitment to Applicants

​

Culture and Values at Zapier

​

Zapier Guide to Remote Work

​

Zapier Code of Conduct

​

Diversity and Inclusivity at Zapier

​

Zapier Compensation Guiding Principles

​

We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles:

​

• Competitive: Zapier pays well among the technology sector.
• Equitable: Consistent pay practices; Pay for impact.
• Simple: Pay is well understood, and pay practices are built for scale.
• Transparent: Zapiens know how pay works, including how their pay is determined.

​

A Candidate's compensation package is finalized once the interview process is concluded and accounts for demonstrated experience, job knowledge, skills,  abilities, and internal equity. We use a business impact approach to base pay, which means we set pay for all Zapier employees based on their demonstrated impact to Zapier’s success.

​

For more information on Zapier’s Total Rewards please click here.

​

Below are our general application guidelines, which are applicable to open roles at Zapier. By completing this talent community form, you are not applying to a current open role at Zapier. You are submitting your interest for a future role. We recommend that you apply directly to any open roles that may be of interest to you. Thanks for being a part of our community!

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

Job Posted:  3/26/2025

​

Location: North America 

​

Hi there!

​

Zapier is on a mission to make automation work for everyone. As we expand upmarket and deepen our focus on enterprise, we are looking for a Senior Demand Generation Manager to lead our Demand Generation and Lifecycle teams, driving high-impact campaigns that generate sales pipeline and revenue.

​

This role will be responsible for developing and executing full-funnel demand generation strategies, working closely with Sales, Product Marketing, Lifecycle Marketing, and Performance Marketing to fuel Zapier’s continued growth in the mid-market and enterprise space.

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

• You are a demand generation leader with a strong track record of driving pipeline growth and 8+ yrs of experience. You know how to build and execute multi-channel marketing campaigns that engage the right audience and convert them into sales opportunities.
• You understand how to fuel a Sales-Led Growth  motion within a Product-Led Growth company. You’ve built Product Qualified Lead motions, leveraging email, in-product messaging, and behavioral signals to surface high-intent users and drive conversion at the right moment.
• You understand the power of automation and how it transforms marketing. You enjoy building workflows that improve efficiency, whether it’s optimizing lead nurture sequences, automating reporting, or streamlining campaign execution. You’re naturally curious about AI and emerging marketing technologies, always looking for ways to experiment with new tools and enhance your team’s day-to-day work. You know your way around marketing automation platforms, CRM systems, and AI-driven solutions, and you’re excited about how AI can reshape demand generation.
• You understand the full customer journey, from awareness to conversion to expansion. You have experience leading Account-Based Marketing (ABM) programs, working closely with Sales teams to engage high-value accounts. You also know how to optimize lifecycle marketing, ensuring leads move through the funnel with the right nurture strategies at each stage.
• You’re a data-driven marketer who thrives on experimentation. You use insights to test, iterate, and optimize campaigns, always looking for ways to improve conversion rates and increase efficiency. You partner with Revenue Operations to ensure accurate tracking and reporting on MQLs, SQLs, PQLs, pipeline, and revenue impact.
• You are a collaborative leader who can bring together teams across marketing and sales. You lead and mentor the Demand Generation and Lifecycle teams, fostering a culture of high performance, continuous learning, and innovation. While you won’t own paid media, you know how to work with the Performance Marketing team to align demand gen efforts with broader acquisition strategies.
• You are a clear communicator who can distill complex strategies into simple, actionable plans. Whether it’s leading a team meeting, writing a strategy doc, or sharing insights with leadership, you ensure stakeholders understand what’s working, what’s not, and what’s next.
• You thrive in fast-moving environments where priorities shift, new challenges arise, and opportunities emerge. You take ownership of your work, stay focused on business impact, and aren’t afraid to challenge the status quo to improve results.

​

Things You’ll Do

--------------------

​

• Develop and execute demand generation strategies to drive qualified leads and pipeline for the Sales team, balancing PLG and SLG motions.
• Lead the Lifecycle Marketing team, optimizing nurture programs, conversion strategies, and retention efforts.
• Build and run Account-Based Marketing (ABM) programs, working with Sales and BDR teams to engage and convert strategic accounts.
• Partner with the Performance Marketing team to align on paid campaigns, ensuring they support demand generation and pipeline goals.
• Use data and insights to optimize performance, running experiments and iterating on campaigns to improve conversion rates and efficiency.
• Collaborate with Revenue Operations to ensure accurate tracking of MQLs, SQLs, pipeline contribution, and revenue attribution.
• Create a culture of experimentation, testing new approaches across email, ABM, webinars, content marketing, and lifecycle strategies.
• Lead and mentor the Demand Generation and Lifecycle teams, ensuring alignment, clarity, and execution against key objectives.
• Advocate for marketing’s role in revenue generation, ensuring demand gen efforts align with Sales and company-wide growth priorities.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

Location: Americas

​

MG4

​

Hi there!

​

We're looking for an Engineering Manager - MarTech to lead our Marketing Technology team within the Growth Engineering org. In this role, you will lead a team of engineers responsible for building, scaling, and maintaining Zapier's marketing technology stack. Your team’s mission includes enabling data-driven marketing strategies, enhancing customer experiences, and optimizing marketing operations through robust, scalable, and innovative technical solutions.

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You’ll collaborate with Marketing, Data, and other cross-functional teams to ensure our systems are reliable, scalable, and aligned with business goals.

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About You

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• You are an effective team builder and a skilled engineering leader who thrives in a fast-paced, data-driven environment. This isn't your first rodeo. You have several years of experience leading a team of engineers driving impact through technical innovation in marketing technology.
• You’re comfortable with ambiguity and thrive in a rapidly evolving environment where priorities shift as new opportunities arise.
• You are proficient in marketing technology ecosystems, including Content management systems, A/B testing & experimentation platforms etc.
• You have a good understanding of marketing operations, customer segmentation, and data-driven marketing strategies.
• You’re a collaborator. You leverage your strong communication skills to align on a shared vision and strategy with your Marketing partners, ensuring that everyone is on the same page and working towards common goals. Your ability to build relationships and foster cooperation leads to successful project outcomes and a cohesive team dynamic.
• You’re an advocate for your cross-functional stakeholders. You actively seek input from stakeholders and integrate their feedback into decision-making processes. Your strategic approach and transparent communication style foster trust and alignment across teams, equipping them to handle changes and challenges effectively.
• You’ve shipped production code and you know what great code looks like. You contribute to design discussions, review code, and establish quality standards for your team. A solid grasp of engineering skills is essential, along with a practical understanding of software development practices. Understanding the current state, anticipating future developments, and maintaining a strategic view is important to you.
• You relish change and seek leverage. Zapier is growing and we’re adapting our systems with future growth in mind. You’re comfortable leading change. These changes will replace whole systems and move ownership in ways that may significantly alter the mission of your team. You see an opportunity to build a more capable company and can navigate short-term uncertainty.
• You have excellent communication skills. You regularly work with engineers and other stakeholders from various disciplines, balancing engineering concerns, such as technical debt, with stakeholder concerns. Ideally, you find solutions that address both the team and user needs but if not, help build understanding around difficult decisions.

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Things You'll Do

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• Define the technical strategy for MarTech, collaborating with stakeholders across Marketing, Data etc. to align technical solutions with business goals.
• Lead technical execution, including system design, architecture, and operational excellence, to ensure reliability and scalability of marketing technology solutions.
• Collaborate closely with Marketing teams to enhance Marketing tooling and technology.
• Stay on top of MarTech trends and innovations, ensuring Zapier remains competitive in its approach to customer engagement and acquisition.
• Develop effective ways to communicate, monitor, and lead your team through weekly one-on-ones and team meetings.
• Keep the leadership team informed on your team’s progress and challenges in ways that are easy and enjoyable to receive, like one-on-one's, update posts, and regular team hangouts.
• Build rapport with each member of the Engineering Team and support them through coaching and mentorship to help level up their skills, and performance management when necessary.
• Participate in code reviews, learning and spreading technical knowledge throughout Zapier - moving knowledge to documentation where appropriate.
• Maintain a focus on our customers by using customer feedback to guide your team through tradeoffs. You’ll help your team understand when to be rigid on quality and how to be flexible and create with scope.
• Actively recruit, onboard, and train new engineers at Zapier, as well as supporting the continuous improvement of hiring practices in Engineering

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We'd love to hear why you think you'd excel in this role. In answering your application questions, please reference any particular aspects of the "About You" and "Things You Might Do" that resonate with your experience and skills.

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How to Apply

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At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

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After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

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Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

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Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

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Application Deadline:

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The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

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Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

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Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

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We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

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We are searching for an attentive and analytical Billing Specialist to assist with billing, collections, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected. For this role, we are looking for candidates located in the EMEA region. As Bitwarden does not have an EMEA business entity setup, this role will be filled with a full-time contractor.

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RESPONSIBILITIES

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• Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
• Answer customer questions about billing and account status
• Accurately identify and resolve any billing and account errors or issues
• Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
• Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
• Setup and maintain customer accounts in the billing system
• Assist with other accounting duties and participate in departmental projects to meet business needs

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WHAT YOU BRING TO BITWARDEN

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• A passion for helping Bitwarden users
• A strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal departments
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications
• Experience with cloud and/or web-based applications is a plus
• Experience working with Stripe is a plus
• Experience in retail or other fast-paced customer facing environments is a plus

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

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• Screening call with our Recruiting Manager
• Interview with our Senior Manager, Billing Operations
• Interview with our VP of Customer Success
• Interview with our Chief Customer Officer

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A FEW REASONS TO WORK WITH US

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• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

​

Position Overview

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The Mid-Market Demand Account Manager oversees a portfolio of small to mid-sized healthcare facilities, ensuring complete adoption and optimization of the Parachute platform. Acting as an extension of the implementation team, this role bridges the gap between onboarding and ongoing account management. The Mid-Market Demand Account Manager focuses on account activation, workflow optimization, and supporting day-to-day client needs while identifying opportunities for growth.

​

What You’ll Do

​

Account Activation & Training: Collaborate with the implementation and sales  teams to onboard accounts, sign up and train new users, and drive complete  adoption of the Parachute platform throughout the organization. Ability to execute strategic account plans to deepen engagement within large potential facility customers, including identifying upsell opportunities and enhancing platform adoption.

​

Client Support: Proactively address client needs by managing account configuration, troubleshooting integration issues, providing additional training,  and resolving platform-related questions. Collaborate closely with integration and support teams to resolve technical challenges efficiently. Gather and relay client feedback to product and design teams, contributing to platform enhancements and ensuring continuous improvement aligned with client needs.

​

Growth & Optimization: Analyze usage trends and client workflows to identify opportunities for increased engagement and expanded adoption of Parachute. Collaborate with clients to develop tailored strategies for optimizing their DME workflows, addressing pain points, and introducing best practices. Leverage data insights to propose actionable solutions, ensuring clients maximize the platform’s value while driving higher utilization and client satisfaction.

​

Data-Driven Insights: Provide clients with usage data to demonstrate value and inform decision-making. Define and track key performance indicators (KPIs) to measure account health and success. Analyze account performance data and provide regular reports to management and stakeholders. Conduct quarterly business reviews to showcase value through data-driven insights and metrics.

​

About You

​

• Client-Centric: Passionate about building strong relationships and delivering exceptional service.
• Organized: Able to manage multiple accounts and competing priorities effectively.
• Proactive Problem-Solver: Skilled at identifying issues and proposing actionable solutions.
• Strong Communicator: Confident in delivering training, addressing client needs, and providing clear updates to stakeholders.
• Fast, Curious, and Independent Learner: Excels at quickly adapting to new tools and processes.

​

Requirements

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• Bachelor’s degree or equivalent experience in account management, customer success, or sales.
• 2-3 years of experience in account management, customer success, or a related field. Healthcare tech experience preferred. Experience managing a portfolio of accounts with measurable growth in usage and revenue.
• Strong communication and organizational skills. Success in this role requires a foundational understanding of EHR platforms, integrations, and healthcare workflows to effectively guide clients in adopting and utilizing the Parachute platform as a key part of their operational processes.
• Familiarity with SaaS platforms or healthcare industry experience is a plus.
• Familiarity with CRM tools like Gainsight and HubSpot, with the ability to analyze customer data, identify trends, and develop strategic account plans.
• Ability to travel up to 30% of the time.

​

Benefits

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• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Employees can work remotely in the United States or have the option to work from our New York City or Denver offices
• Equity Incentive Plan
• Annual Company-Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office Stipend
• Co-Working Space Reimbursement

​

Base Salary:   

$58,500-70K + Commission

​

​

Job Overview:

​

The Enterprise Account Manager at Parachute Health oversees a portfolio of large health systems, ensuring seamless adoption, optimization, and growth of the platform. This role serves as the key point of contact for enterprise clients, focusing on long-term success, relationship management, and identifying opportunities for deeper integration and expansion. The Enterprise Account Manager collaborates cross-functionally with various teams including: sales, implementation, integrations, product, supplier account management and support teams to deliver exceptional solutions and drive continuous improvement.

​

Key Responsibilities:

​

Account Activation & Success:

​

Successfully accept Enterprise Health System handoffs from the implementation team post-integration, ensuring a smooth transition and ongoing client engagement. Develop and execute strategic account optimization plans to maximize platform adoption and success.

​

Client Relationship Management:

​

Build and maintain strong relationships with key stakeholders across large health systems. Serve as the primary point of contact, ensuring client needs are met promptly and effectively. Plan, prepare, and deliver quarterly business reviews to showcase performance metrics, highlight value delivered, and identify areas for improvement and growth.

​

EHR Integration Support:

​

Leverage familiarity with EHR systems (e.g., Epic and Cerner) to guide clients in optimizing workflows and resolving integration challenges in collaboration with the support and integration teams. Comfortable troubleshooting minor integration issues. Familiarity with FHIR and ADT integrations.

​

Growth & Optimization:

​

Analyze usage trends and client workflows to identify opportunities for increased engagement, expanded adoption, and additional integrations. Develop data-driven insights to ensure clients maximize the value of Parachute within their DME workflows.

​

Technical Troubleshooting:

​

Provide expertise in troubleshooting integration issues, addressing EHR-related challenges, and collaborating with internal teams to ensure technical solutions are implemented successfully.

​

Process Improvement:

​

Gather user feedback and collaborate with product and design teams to enhance the platform. Identify and escalate feature requests and track progress with internal teams.

​

Training & Support:

​

Conduct refresher training sessions and demos to ensure ongoing user engagement. Support clients with managing critical tasks like updating user access and optimizing workflows.

​

Collaboration:

​

Work closely with sales, implementation, support, and product teams to ensure a seamless experience for enterprise clients and drive continuous improvement in processes.

​

Requirements:

​

Experience: 3-5 years of experience in account management, implementation, customer success, or a related field, preferably in healthcare tech or SaaS.

​

EHR Knowledge:Familiarity with EHR systems aligned with Health Systems, such as Epic and Cerner.

​

Health System: Familiarity with health system hierarchy, workflows and integrations. Ability to independently manage several high priority client relationships.

​

Technical Skills: Experience troubleshooting SaaS platform issues and managing integration-related challenges.

​

Communication: Strong interpersonal and communication skills for building trust, managing expectations, and collaborating across teams.

​

Analytical Skills: Ability to analyze data to identify gaps and trends, provide insights, and drive account growth utilizing tools such as Tableau.

​

Tools: Proficiency in CRM tools like Gainsight and HubSpot; familiarity with data visualization tools like Tableau is a plus. You will utilize tools like Gainsight and HubSpot to manage day-to-day tasks, track client performance, and deliver monthly performance reports.

​

Customer-Centric: Passion for improving patient outcomes and ensuring client success in healthcare settings.

​

Adaptability: Ability to manage multiple enterprise accounts, prioritize tasks, and adapt to changing needs in a fast-paced environment.

​

Ability to travel up to 40% of the time for conferences, client on-sites, and company events.

​

Benefits:

​

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Remote-First Company with the option to work from our New York City or Denver offices
• Equity Incentive Plan
• Annual Company-Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office Stipend
• Co-Working Space Reimbursement

​

Base Salary: $105K-$125K + Commission

​

​

​

Position Overview

​

The Mid-Market Demand Account Manager oversees a portfolio of small to mid-sized healthcare facilities, ensuring complete adoption and optimization of the Parachute platform. Acting as an extension of the implementation team, this role bridges the gap between onboarding and ongoing account management. The Mid-Market Demand Account Manager focuses on account activation, workflow optimization, and supporting day-to-day client needs while identifying opportunities for growth.

​

What You’ll Do

​

Account Activation & Training: Collaborate with the implementation and sales  teams to onboard accounts, sign up and train new users, and drive complete  adoption of the Parachute platform throughout the organization. Ability to execute strategic account plans to deepen engagement within large potential facility customers, including identifying upsell opportunities and enhancing platform adoption.

​

Client Support: Proactively address client needs by managing account configuration, troubleshooting integration issues, providing additional training,  and resolving platform-related questions. Collaborate closely with integration and support teams to resolve technical challenges efficiently. Gather and relay client feedback to product and design teams, contributing to platform enhancements and ensuring continuous improvement aligned with client needs.

​

Growth & Optimization: Analyze usage trends and client workflows to identify opportunities for increased engagement and expanded adoption of Parachute. Collaborate with clients to develop tailored strategies for optimizing their DME workflows, addressing pain points, and introducing best practices. Leverage data insights to propose actionable solutions, ensuring clients maximize the platform’s value while driving higher utilization and client satisfaction.

​

Data-Driven Insights: Provide clients with usage data to demonstrate value and inform decision-making. Define and track key performance indicators (KPIs) to measure account health and success. Analyze account performance data and provide regular reports to management and stakeholders. Conduct quarterly business reviews to showcase value through data-driven insights and metrics.

​

About You

​

• Client-Centric: Passionate about building strong relationships and delivering exceptional service.
• Organized: Able to manage multiple accounts and competing priorities effectively.
• Proactive Problem-Solver: Skilled at identifying issues and proposing actionable solutions.
• Strong Communicator: Confident in delivering training, addressing client needs, and providing clear updates to stakeholders.
• Fast, Curious, and Independent Learner: Excels at quickly adapting to new tools and processes.

​

Requirements

​

• Bachelor’s degree or equivalent experience in account management, customer success, or sales.
• 2-3 years of experience in account management, customer success, or a related field. Healthcare tech experience preferred. Experience managing a portfolio of accounts with measurable growth in usage and revenue.
• Strong communication and organizational skills. Success in this role requires a foundational understanding of EHR platforms, integrations, and healthcare workflows to effectively guide clients in adopting and utilizing the Parachute platform as a key part of their operational processes.
• Familiarity with SaaS platforms or healthcare industry experience is a plus.
• Familiarity with CRM tools like Gainsight and HubSpot, with the ability to analyze customer data, identify trends, and develop strategic account plans.
• Ability to travel up to 30% of the time.

​

Benefits

​

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Employees can work remotely in the United States or have the option to work from our New York City or Denver offices
• Equity Incentive Plan
• Annual Company-Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office Stipend
• Co-Working Space Reimbursement

​

Base Salary:   

$58,500-70K + Commission

​

​

Job Overview:

​

The Enterprise Account Manager at Parachute Health oversees a portfolio of large health systems, ensuring seamless adoption, optimization, and growth of the platform. This role serves as the key point of contact for enterprise clients, focusing on long-term success, relationship management, and identifying opportunities for deeper integration and expansion. The Enterprise Account Manager collaborates cross-functionally with various teams including: sales, implementation, integrations, product, supplier account management and support teams to deliver exceptional solutions and drive continuous improvement.

​

Key Responsibilities:

​

Account Activation & Success:

​

Successfully accept Enterprise Health System handoffs from the implementation team post-integration, ensuring a smooth transition and ongoing client engagement. Develop and execute strategic account optimization plans to maximize platform adoption and success.

​

Client Relationship Management:

​

Build and maintain strong relationships with key stakeholders across large health systems. Serve as the primary point of contact, ensuring client needs are met promptly and effectively. Plan, prepare, and deliver quarterly business reviews to showcase performance metrics, highlight value delivered, and identify areas for improvement and growth.

​

EHR Integration Support:

​

Leverage familiarity with EHR systems (e.g., Epic and Cerner) to guide clients in optimizing workflows and resolving integration challenges in collaboration with the support and integration teams. Comfortable troubleshooting minor integration issues. Familiarity with FHIR and ADT integrations.

​

Growth & Optimization:

​

Analyze usage trends and client workflows to identify opportunities for increased engagement, expanded adoption, and additional integrations. Develop data-driven insights to ensure clients maximize the value of Parachute within their DME workflows.

​

Technical Troubleshooting:

​

Provide expertise in troubleshooting integration issues, addressing EHR-related challenges, and collaborating with internal teams to ensure technical solutions are implemented successfully.

​

Process Improvement:

​

Gather user feedback and collaborate with product and design teams to enhance the platform. Identify and escalate feature requests and track progress with internal teams.

​

Training & Support:

​

Conduct refresher training sessions and demos to ensure ongoing user engagement. Support clients with managing critical tasks like updating user access and optimizing workflows.

​

Collaboration:

​

Work closely with sales, implementation, support, and product teams to ensure a seamless experience for enterprise clients and drive continuous improvement in processes.

​

Requirements:

​

Experience: 3-5 years of experience in account management, implementation, customer success, or a related field, preferably in healthcare tech or SaaS.

​

EHR Knowledge:Familiarity with EHR systems aligned with Health Systems, such as Epic and Cerner.

​

Health System: Familiarity with health system hierarchy, workflows and integrations. Ability to independently manage several high priority client relationships.

​

Technical Skills: Experience troubleshooting SaaS platform issues and managing integration-related challenges.

​

Communication: Strong interpersonal and communication skills for building trust, managing expectations, and collaborating across teams.

​

Analytical Skills: Ability to analyze data to identify gaps and trends, provide insights, and drive account growth utilizing tools such as Tableau.

​

Tools: Proficiency in CRM tools like Gainsight and HubSpot; familiarity with data visualization tools like Tableau is a plus. You will utilize tools like Gainsight and HubSpot to manage day-to-day tasks, track client performance, and deliver monthly performance reports.

​

Customer-Centric: Passion for improving patient outcomes and ensuring client success in healthcare settings.

​

Adaptability: Ability to manage multiple enterprise accounts, prioritize tasks, and adapt to changing needs in a fast-paced environment.

​

Ability to travel up to 40% of the time for conferences, client on-sites, and company events.

​

Benefits:

​

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Remote-First Company with the option to work from our New York City or Denver offices
• Equity Incentive Plan
• Annual Company-Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office Stipend
• Co-Working Space Reimbursement

​

Base Salary: $105K-$125K + Commission

​

​

Responsibilities:

​

• Develop in an agile environment, including TDD and flexible pair programming.
• Contribute to balanced teams, working with product and design to shape the application.
• Direct key technical decisions related to application and data model design.
• Maintain stable and performant application stacks.
• Consistently deliver quality code that supports business goals.
• Understanding of data structures, TDD, and software engineering design patterns and principles.
• Ability to lead a team in making technical decisions.
• Participate in an on-call rotation, ensuring timely resolution of critical system issues, and contributing to the continuous improvement of our system reliability and availability

​

Requirements:

​

• Minimum of 5 years working in a web-based production environment
• Minimum of 3 years of working in a production environment with Ruby On Rails.
• Experience with React and TypeScript
• Must reside in the U.S.

​

Nice to have:

​

• At least two years of React Native experience
• Professional backend web-based experience (Python, Node, Ruby)
• Familiar with AWS services (EC2, ECS, S3, RDS, etc).
• Exposure to healthcare technologies.

​

Benefits

​

• Medical, Dental, and Vision Coverage
• 401(k) Retirement Plan
• Remote-First Company with the option to work at our offices located in Denver and New York City
• Equity Incentive Plan
• Annual Company Wide Bonus (up to 15%)
• Flexible Vacation Policy
• Summer Fridays - 5 Fridays Off During Summer (Separate From PTO)
• Monthly Internet Stipend
• Annual Home Office Stipend
• Co-Working Space Reimbursement
• Annual stipend for education and development

​

Base Salary Bands:

​

Senior II: $175-200K

​

Staff: $195 - $225K

​

Interview Process:

​

Recruiter call: 20 minutes

​

Code Screen: 40 minutes

​

Pairing Interview: 90 minutes

​

Final Round: 3 Hours Total   

​

Behavioral Interview (non technical): 1 hour  

Architecture Interview: 1 hour  

System Design Interview: 1 hour 

​

​

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👋 Hello my name is Musaab, Senior Manager of Sales at Customer.io!

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We're looking for a motivated and successful Mid-Market Account Executive to join our growing sales team at Customer.io to support our next stage of growth. This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked mid-market deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.

​

As a Mid-Market Account Executive, you’ll represent Customer.io to our largest group of prospective customers.

​

This is a full-cycle sales role (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.

​

We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.

​

About the job

​

This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.

​

Our AEs run the full sales cycle (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.

​

We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.

​

Some things you'll do...

​

• Prospect into our ICP (ideal customer profile) within the Americas region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
• Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
• Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
• Schedule and perform online demos with qualified prospects.
• Uncover key business needs and problems, match Customer.io's solutions and features
• Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
• Explain and demonstrate the features and merits of our products and services

​

About you...

​

• You are located in the Americas
• You have a minimum of 2 years’ experience as a top performer in a B2B SaaS based Account Executive role, ideally within the Marketing Technology landscape
• Proven track record of quota and goal achievement
• Familiarity with MEDDPICC or a similar sales framework
• Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
• Ability to identify customer business needs in order to recommend relevant solutions
• Ability to prioritize responsibilities in a fast-paced and dynamic environment
• You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
• You have a Growth Mindset, and always put your customers first!

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $95,000 USD Base + $95,000 Variable = $190,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks of paid parental leave
• 100% paid insurance premiums for you and your dependents, for medical, dental, vision,
• Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date.
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact!

​

About this Role

​

Humanitru is an integrations-first software platform for nonprofits that empowers organizations to centralize their data and streamline their operations. By connecting with leading platforms like Mailchimp, QuickBooks Online, DonorSearch, and other best-in-class tools, Humanitru replaces legacy CRMs and eliminates data silos, giving nonprofits a unified view of their supporters and operations.

​

We are looking for a software developer to expand engineering capacity as we continue to deliver features. You will be working with the engineering team to architect and implement product improvements, bug fixes, and performance optimizations.

Our core stack is a Ruby on Rails platform on top of MySQL, with jQuery + Bootstrap as our front-end. We are deployed on DigitalOcean / AWS with Phusion Passenger and NGINX.

​

What You’ll Do:

​

• Architect and implement upcoming product features according to our biweekly sprints
• Optimize platform infrastructure for performance and speed
• Clean and migrate customer data as they get on-boarded onto Humanitru
• Address and fix bug reports as they come in through automated channels
• Take initiative and problem solve tech roadblocks

<br>

​

What You'll Accomplish

​

• Contribute to the 2025 Product Roadmap
• Maintain 90% Test Coverage of Features Developed

​

​

Skills & Experience We’re Looking For:

​

• Ruby (highly preferred) or other high-level language (Python, JS, etc.)
• Application server frameworks (Ruby on Rails highly preferred)
• Front-end frameworks (jQuery / Bootstrap)
• Data Munging and Cleaning (migration scripts into database)
• Working knowledge of database architecture (MySQL, general SQL optimization, etc.)
• Some DevOps (Capistrano, Phusion Passenger, NGINX)

​

​

Why Humanitru?

​

At Humanitru, we are more than just a company—we’re a team of passionate individuals who care deeply about the work we do and the impact we make. We are a remote-first company headquartered in Richmond, VA, offering the flexibility to work from wherever you thrive while staying connected to a collaborative, supportive, and dynamic team.

​

We believe in the power of teamwork and innovation, and every member of our team is a valued contributor to our shared success. We foster an inclusive culture where new ideas are encouraged, diverse perspectives are celebrated, and everyone has the opportunity to make their voice heard. Collaboration is at the heart of everything we do, and we love tackling challenges together, whether it’s brainstorming creative campaigns, fine-tuning strategies, or celebrating a job well done.

​

What sets us apart is our passion for the nonprofit sector and our dedication to our clients. We partner with mission-driven organizations, helping them achieve more through innovative technology and thoughtful support. When our clients succeed, we celebrate right alongside them—because their victories are our victories.

​

At Humanitru, you’ll find not just a workplace but a mission-driven environment where you can grow, make an impact, and help uplift the nonprofit sector. As a minority-and-woman-founded company, we are committed to diversity, equity, and inclusion—values that shape both our internal culture and the work we do every day.

​

If you’re looking to join a team where your ideas, talents, and contributions matter—and where your work has the potential to make a meaningful difference—Humanitru is the place for you.

​

Ready to Join Us?

​

If you’re excited about using your social media expertise to make a real impact, we’d love to hear from you! Apply today and help us empower and uplift the nonprofit sector through innovative technology.

​

​

👋 Hello my name is Musaab, Senior Manager of Sales at Customer.io!

​

We're looking for a motivated and successful Mid-Market Account Executive to join our growing sales team at Customer.io to support our next stage of growth. This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked mid-market deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.

​

As a Mid-Market Account Executive, you’ll represent Customer.io to our largest group of prospective customers.

​

This is a full-cycle sales role (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.

​

We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.

​

About the job

​

This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.

​

Our AEs run the full sales cycle (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.

​

We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.

​

Some things you'll do...

​

• Prospect into our ICP (ideal customer profile) within the Americas region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
• Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
• Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
• Schedule and perform online demos with qualified prospects.
• Uncover key business needs and problems, match Customer.io's solutions and features
• Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
• Explain and demonstrate the features and merits of our products and services

​

About you...

​

• You are located in the Americas
• You have a minimum of 2 years’ experience as a top performer in a B2B SaaS based Account Executive role, ideally within the Marketing Technology landscape
• Proven track record of quota and goal achievement
• Familiarity with MEDDPICC or a similar sales framework
• Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
• Ability to identify customer business needs in order to recommend relevant solutions
• Ability to prioritize responsibilities in a fast-paced and dynamic environment
• You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
• You have a Growth Mindset, and always put your customers first!

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $95,000 USD Base + $95,000 Variable = $190,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks of paid parental leave
• 100% paid insurance premiums for you and your dependents, for medical, dental, vision,
• Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date.
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact!

​

​

​

Summary

-------

​

Spark is hiring an Account Manager to help drive forward Spark’s continued growth and give our new partners all the tools they need to be successful.

​

Key Responsibilities

--------------------

​

• Build and maintain relationships with Agency Principals, chaperoning them through the onboarding process, addressing their needs and resolving any issues or concerns.
• Drive daily active usage among top Spark agents.
• Guide new agencies, step by step, through the onboarding process and aid agencies in understanding and using our products and services.
• Become fluent with all elements of Spark’s product and service offering.
• Implement effective onboarding strategies and processes, regardless of unique agency dynamic, to enhance partner experience.
• Collaborate cross-functionally to identify areas for improvement and new implement strategies to enhance partner satisfaction and retention.
• Nimbly adapt to changes to internal workflow and process as well as to external agency factors.
• Negotiate adjustments to partnership agreements in good faith with Agency Principals, being sure to stay within Spark’s framework.
• Implement proactive practices to drive agency NPS, minimize churn and create lasting partnerships.

​

Skills Knowledge and Expertise

------------------------------

​

• 2+ years of experience in account management or sales, or customer success.
• 2+ years of project management or onboarding/implementation experience.
• Experience in a start-up environment where you’re required to adjust on the fly.
• Proven ability to manage multiple accounts while maintaining strict attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.

​

Nice to haves

-----------------

​

• Proficiency in CRM software (Airtable, HubSpot).
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Experience delivering partner-focused solutions based on client needs.
• Spanish fluency

​

Compensation

------------

​

​

​

Summary

-------

​

Spark is hiring an Account Manager, who is fluent in Spanish, to help drive forward Spark’s continued growth and give our new partners all the tools they need to be successful.

​

Key Responsibilities

--------------------

​

• Build and maintain relationships with Agency Principals, chaperoning them through the onboarding process, addressing their needs and resolving any issues or concerns.
• Drive daily active usage among top Spark agents.
• Guide new agencies, step by step, through the onboarding process and aid agencies in understanding and using our products and services.
• Become fluent with all elements of Spark’s product and service offering.
• Implement effective onboarding strategies and processes, regardless of unique agency dynamic, to enhance partner experience.
• Collaborate cross-functionally to identify areas for improvement and new implement strategies to enhance partner satisfaction and retention.
• Nimbly adapt to changes to internal workflow and process as well as to external agency factors.
• Negotiate adjustments to partnership agreements in good faith with Agency Principals, being sure to stay within Spark’s framework.
• Implement proactive practices to drive agency NPS, minimize churn and create lasting partnerships.

​

Skills Knowledge and Expertise

------------------------------

​

• 2+ years of experience in account management or sales, or customer success.
• 2+ years of project management or onboarding/implementation experience.
• Experience in a start-up environment where you’re required to adjust on the fly.
• Proven ability to manage multiple accounts while maintaining strict attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Spanish fluency
• Strong verbal and written communication skills.

​

Nice to haves

-----------------

​

• Proficiency in CRM software (Airtable, HubSpot).
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Experience delivering partner-focused solutions based on client needs.

​

Compensation

------------

​

​

​

Summary

-------

​

We're looking for an Agency Finance Associate to enhance and oversee key aspects of our financial operations. You will work closely with the Senior Manager of Finance to ensure the smooth execution of various financial processes, provide insightful data analysis, and be a pivotal contact point for inbound agent inquiries.

​

This is a unique opportunity to directly influence the expansion of one of the country’s fastest growing Medicare brokerages.

​

Key Responsibilities

--------------------

​

• Execute monthly commission disbursement and marketing co-op management
• Audit commission proceeds & marketing funds from agency and carrier partners
• Respond to agent inquiries regarding commissions and Spark billing
• Collaborate with accountants to ensure timely monthly closings and accurate reporting
• Build leadership reports on key financial metrics and KPIs
• Design and implement scalable workflows within the finance team to enhance operational efficiency
• Oversee agent billing and marketing co-op reimbursements, ensuring adherence to financial policies

​

Skills Knowledge and Expertise

------------------------------

​

• A Bachelor’s degree in Finance, Economics, or a related field
• At least 2 years of experience in a finance role, with a preference for experience in startup environments
• Analytical mindset with meticulous attention to detail and a strong desire to continuously learn and grow
• Ability to wear multiple hats, a bias for action, and adeptness in managing tight schedules
• Strong skills in Excel, QuickBooks, and familiarity with other financial tools and software
• Strong communication abilities and a collaborative approach to teamwork

​

Nice-to-Haves

-------------

​

• Master’s degree in business, finance, or related field
• Experience in startup environments

​

Compensation

------------

​

​

​

Summary

-------

​

Spark is hiring an Account Manager to help drive forward Spark’s continued growth and give our new partners all the tools they need to be successful.

​

Key Responsibilities

--------------------

​

• Build and maintain relationships with Agency Principals, chaperoning them through the onboarding process, addressing their needs and resolving any issues or concerns.
• Drive daily active usage among top Spark agents.
• Guide new agencies, step by step, through the onboarding process and aid agencies in understanding and using our products and services.
• Become fluent with all elements of Spark’s product and service offering.
• Implement effective onboarding strategies and processes, regardless of unique agency dynamic, to enhance partner experience.
• Collaborate cross-functionally to identify areas for improvement and new implement strategies to enhance partner satisfaction and retention.
• Nimbly adapt to changes to internal workflow and process as well as to external agency factors.
• Negotiate adjustments to partnership agreements in good faith with Agency Principals, being sure to stay within Spark’s framework.
• Implement proactive practices to drive agency NPS, minimize churn and create lasting partnerships.

​

Skills Knowledge and Expertise

------------------------------

​

• 2+ years of experience in account management or sales, or customer success.
• 2+ years of project management or onboarding/implementation experience.
• Experience in a start-up environment where you’re required to adjust on the fly.
• Proven ability to manage multiple accounts while maintaining strict attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.

​

Nice to haves

-----------------

​

• Proficiency in CRM software (Airtable, HubSpot).
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Experience delivering partner-focused solutions based on client needs.
• Spanish fluency

​

Compensation

------------

​

​

​

Summary

-------

​

Spark is hiring an Account Manager, who is fluent in Spanish, to help drive forward Spark’s continued growth and give our new partners all the tools they need to be successful.

​

Key Responsibilities

--------------------

​

• Build and maintain relationships with Agency Principals, chaperoning them through the onboarding process, addressing their needs and resolving any issues or concerns.
• Drive daily active usage among top Spark agents.
• Guide new agencies, step by step, through the onboarding process and aid agencies in understanding and using our products and services.
• Become fluent with all elements of Spark’s product and service offering.
• Implement effective onboarding strategies and processes, regardless of unique agency dynamic, to enhance partner experience.
• Collaborate cross-functionally to identify areas for improvement and new implement strategies to enhance partner satisfaction and retention.
• Nimbly adapt to changes to internal workflow and process as well as to external agency factors.
• Negotiate adjustments to partnership agreements in good faith with Agency Principals, being sure to stay within Spark’s framework.
• Implement proactive practices to drive agency NPS, minimize churn and create lasting partnerships.

​

Skills Knowledge and Expertise

------------------------------

​

• 2+ years of experience in account management or sales, or customer success.
• 2+ years of project management or onboarding/implementation experience.
• Experience in a start-up environment where you’re required to adjust on the fly.
• Proven ability to manage multiple accounts while maintaining strict attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Spanish fluency
• Strong verbal and written communication skills.

​

Nice to haves

-----------------

​

• Proficiency in CRM software (Airtable, HubSpot).
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Experience delivering partner-focused solutions based on client needs.

​

Compensation

------------

​

​

​

About the Role

--------------

​

Metronome is seeking a dynamic Strategic Finance Manager to play a pivotal role in identifying and capitalizing on opportunities that drive our business forward. As a key member of our Finance Team, you will support management in building and maintaining growth models, forecasts, and ad-hoc analyses to optimize revenue, spending, and overall financial performance. Your work will be critical in operationalizing budgets, identifying key investment opportunities, and ensuring that our financial strategies align with our OKRs. This role is ideal for a top-performing professional who thrives in a fast-paced environment and demonstrates extreme ownership in diagnosing challenges, analyzing solutions, and driving impactful implementations.

​

This role requires applicants to based in New York City or willing to relocate.

​

What You'll Do

--------------

​

• Build and maintain dynamic growth, financial models, and forecasts that drive revenue and spend optimization budget variance analysis, revenue forecast, customer metric tracking (LTV, and CAC payback, rule of 40, etc.) to evaluate key business opportunities and support decision-making
• Function as a hands-on, strategic partner to business leaders, working closely with the Head of Finance to craft actionable business recommendations based on key metrics and insights.
• Assist with planning exercises and manage the quarterly and annual budgeting cycles, ensuring efficient processes for budgeting, forecasting, and performance reporting
• Assess key metrics across the business to align financial models with our strategic objectives and OKRs.
• Maintain scalable financial reports and models to validate and communicate quarterly business reviews, and work closely with the Accounting team on initiatives such as the monthly close process
• Identify opportunities to streamline financial analysis and reporting processes, taking extreme ownership of your role in driving operational efficiency
• As we build out our data analytics team, partner with them to source and structure data, ensuring that our forecasts and KPIs are reliable and accurate

​

Impact You'll Have

----------------------

​

• Collaborate with department leaders to support the businesses financial goals, and drive high-priority initiatives
• Own the full lifecycle of Financial Planning and Analysis, from table stakes P&L and Burn modeling, budget variance analysis, to driving strategic projects as a business partner
• Partner cross-functionally with R&D, S&M, and G&A leaders to set and execute key financial metrics and strategic initiatives, driving alignment across the organization.

​

Qualifications

--------------

​

• 6+ years in investment banking, private equity, or within a high-growth technology/SaaS company in strategic finance or FP&A roles
• Expert-level Excel skills with extensive experience in building P&L, LTV, and CAC models and analyzing large data sets
• Solid understanding of US GAAP
• Exceptional quantitative and qualitative analytical skills, with expertise in building and executing data-driven strategies
• Outstanding verbal and written communication skills, with a strong ability to translate data into clear, impactful narratives
• A self-starter who thrives on ownership and has a bias toward action, even in ambiguous or fast-changing environments
• Comfortable tackling open-ended, complex questions and iterating quickly on solutions
• Collaborative and adept at building strong relationships with cross-functional teams

​

Bonus Points

​

• Experience at enterprise and infrastructure SaaS
• SQL expert

​

Compensation

​

The estimated base salary range for this role is $138,876 - $190,954. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

​

The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

​

We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

​

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

​

We are searching for an attentive and analytical Billing Specialist to assist with billing, collections, and account administration. You will advocate for the customers and partner with internal support staff to ensure the client’s specific needs are met to the best of our ability, accounts are billed appropriately, and processes are operating as expected. For this role, we are looking for candidates located in the EMEA region. As Bitwarden does not have an EMEA business entity setup, this role will be filled with a full-time contractor.

​

RESPONSIBILITIES

​

• Manage customer accounts, generate invoices, collect payments, and update accounts to reflect changes
• Answer customer questions about billing and account status
• Accurately identify and resolve any billing and account errors or issues
• Review incoming Purchase Orders for accuracy and adherence to sales and finance guidelines
• Generate invoices for new orders as well as renewal invoices and assure they are calculated and recognized correctly
• Setup and maintain customer accounts in the billing system
• Assist with other accounting duties and participate in departmental projects to meet business needs

​

WHAT YOU BRING TO BITWARDEN

​

• A passion for helping Bitwarden users
• A strong sense of empathy and the ability to advocate for others
• Experience with customer service and communicating billing issues with customers and other internal departments
• Understanding the sensitivity of working with confidential, billing, and accounting information
• Superb organization, attention to detail, and time management skills
• Excellent written and verbal communication skills
• Creative problem-solving skills, good judgment, logic, and ability to learn new things quickly
• Strong work ethic
• Experience multitasking in a cross-functional, fast-paced environment
• Working knowledge of Google G Suite and/or Microsoft Office applications
• Experience with cloud and/or web-based applications is a plus
• Experience working with Stripe is a plus
• Experience in retail or other fast-paced customer facing environments is a plus

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

• Screening call with our Recruiting Manager
• Interview with our Senior Manager, Billing Operations
• Interview with our VP of Customer Success
• Interview with our Chief Customer Officer

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

​

Hi, I'm Stephen, Director of Engineering at Customer.io. I’m looking for a Staff Platform Engineer to join our growing Engineering team!

​

Some things you'll do

---------------------

​

• Architect and build highly scalable, distributed systems in Go that handle mission-critical workloads.
• Lead design discussions and set best practices for fault tolerance, system reliability, and performance optimization.
• Influence the technical roadmap by identifying key opportunities for innovation and improvement.
• Drive large-scale architectural decisions, ensuring the platform is built for growth and operational excellence.
• Enhance inter-service communication by improving RPC frameworks, event-driven architectures, and data pipelines.
• Develop infrastructure automation to streamline deployments, monitoring, and scaling using Kubernetes, Terraform, and CI/CD tooling.
• Implement and refine observability strategies, leveraging tools like OpenTelemetry, Prometheus, and distributed tracing.
• Mentor and support engineers, fostering a culture of technical excellence and continuous learning.
• Collaborate across teams, influencing product, security, and infrastructure decisions to align with long-term company goals.

​

About you

---------

​

• Expertise in distributed systems architecture, including consensus algorithms, CAP theorem, eventual consistency, and leader election.
• Strong proficiency in Go (or another strongly typed language like Java, Rust, or Kotlin) with experience building high-performance services.
• Deep knowledge of cloud infrastructure (AWS, GCP, or Azure) and best practices for scalability, networking, and security.
• Hands-on experience with Kubernetes, Docker, and container orchestration tools.
• Proficiency in infrastructure as code (Terraform, Pulumi, or CloudFormation) to automate cloud-based deployments.
• Experience working with event-driven architectures, messaging systems (Kafka, NATS, RabbitMQ), and real-time data processing.
• Passion for automation, with experience designing and implementing CI/CD pipelines (GitHub Actions, ArgoCD, Jenkins).
• Strong understanding of observability and debugging techniques, including monitoring, logging, and distributed tracing.
• Excellent problem-solving skills, with the ability to diagnose and resolve complex system issues efficiently.
• Proven track record of leadership, mentoring engineers, driving best practices, and influencing engineering culture.

​

What we're looking for

----------------------

​

• 10+ years of experience in software engineering, with a focus on distributed systems, backend infrastructure, or platform engineering.
• 5+ years of experience designing and deploying large-scale distributed architectures in cloud environments.
• Demonstrated ability to lead and influence technical decisions across multiple teams.
• Proven experience designing and optimizing APIs and service-to-service communication patterns (gRPC, REST, GraphQL).
• Deep experience with databases (PostgreSQL, MySQL, DynamoDB, or BigTable) and performance tuning strategies.
• A security-first mindset, ensuring best practices for authentication, authorization, and data protection.
• Strong communication skills, with the ability to present complex technical concepts to diverse audiences.
• A DevOps mindset, embracing automation, testing, and continuous delivery.
• Passion for mentoring and growing engineers, fostering an environment of collaboration and knowledge sharing.

​

About Customer.io

---------------------------------------

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

We are offering a starting salary of $160,000 - $225,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

​

At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.

​

Here's what you can expect from our hiring process:

​

1. 30-minute video call with a Recruiter
2. 60-minute scaling interview with members of our engineering team
3. Take Home Assignment + 60 minute Assignment Review Call with members of our engineering team
4. Final Interview with the Hiring Manager

​

Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.

​