About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

Job Posted: 1/17/2025

​

Location: North America 

​

Hi there!

​

I’m Jake, the hiring manager for this role and the Canvas Engineering Manager at Zapier. At Zapier, we like to share our README's. Here’s mine so you can get to know me better.

​

We’re looking for a Senior Backend Engineer to join the Canvas team. Canvas is Zapier’s platform for visually designing, building, and automating business workflows. Within Canvas, AI Assist is our cutting-edge initiative that leverages AI to recommend optimizations and help users build systems via APIs.

​

Zapier's Canvasempowers users to visually design, build, and automate customer workflows. With intuitive diagramming tools and AI-assisted automation, users can transform ideas into powerful systems using Zapier's extensive suite of products. Users can annotate, share, and collaborate on Canvas documents, providing a clear and visual way to explain and refine their automations.

​

If you’re excited about building scalable systems that enable AI-driven automation and love creating tools that help customers simplify complex workflows, this role is for you!

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

Required Technical Skills/Experience:

​

• 6+ years of professional experience in software engineering, with a focus on backend systems, APIs, and scalable architectures.
• Proficiency in TypeScript (preferred), Python, or a similar language for high-performance backend development.
• Experience designing, building, and maintaining APIs for complex systems, including API versioning and lifecycle management.
• Strong understanding of graph-based and relational database design, with the ability to represent complex relationships and dependencies.
• Demonstrated ability to make architectural decisions for scalable and high-throughput systems.
• Proven experience integrating AI/ML systems into production workflows, including optimization for inference and monitoring.
• Experience collaborating with cross-functional teams, including AI/ML specialists, product managers, and other engineers.
• Expertise in designing modular, reusable architectures for multi-team, multi-product ecosystems.
• Proficiency in optimizing backend performance, especially for latency-sensitive and high-throughput APIs.
• Experience with distributed ownership of data models and ensuring consistency across interconnected systems.

​

Nice-to-Have Technical Skills/Experience:

​

• Hands-on experience with LLMs or AI-powered recommendation engines in production systems.
• Hands-on experience with Fastify.
• You live by the "always ship new code" mantra. You take pleasure in releasing code frequently, knowing that every deployment brings with it enhancements that directly impact users. You believe in frequent, iterative improvement.
• You value collaboration. You understand that building software is a team sport, and you enjoy working as part of a tight-knit team. You’re happy to pitch in and help the team, whether by reviewing code, pairing on a tricky problem, or just thinking about how to solve the challenges we’re facing.
• You're driven by results, not by process. In the ever-changing landscape of software development, you recognize that while processes are essential, they should never overshadow the end goal: delivering exceptional value.
• You care about the 'why' more than the 'what'. If priorities seem nebulous or not optimized, you're confident and proactive in seeking clarity, ensuring that the team's efforts align with the broader vision. Misalignments don't escape you, and you're quick to flag them.
• You're intentional and articulate. Every design choice you make stems from a place of intentionality. You're not one to follow the herd blindly. Instead, you advocate robustly for your design choices and implementation strategies.
• You love teaching. You enjoy sharing knowledge with the rest of your team and building a culture of continuous growth. You have experience coaching engineers to help them level up.
• You're an avid learner. The tech world's constant evolution excites you. Always on the prowl for the next big thing, you're quick to immerse yourself in the intricacies of its implementation.

​

Things You’ll Do

--------------------

​

Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

​

• Enhance AI Assist Capabilities: Build and optimize backend systems that power AI-driven recommendations, ensuring seamless integration with Canvas workflows. Develop high-throughput systems to process and serve data efficiently for AI-powered features.
• Collaborate with Product and Design Teams: Partner with product managers, UX designers, and AI/ML specialists to deliver intuitive and impactful backend solutions that support our users’ automation needs.
• Deliver our API-First Vision: Architect and implement scalable, developer-friendly APIs that enable seamless communication between Canvas and other Zapier products. Ensure APIs are secure, reliable, and optimized for performance.
• Optimize System Performance: Monitor and improve the reliability, scalability, and efficiency of backend systems, addressing performance bottlenecks, error rates, and maintaining high availability.
• Design Scalable Data Models: Create graph-based and relational data models that represent complex relationships and dependencies, supporting interconnected products across the Zapier ecosystem.
• Resolve Bugs and Implement Feature Requests: Investigate and address backend issues, ensuring they are resolved promptly while continuously looking for ways to improve based on user feedback.
• Collaborate Across Teams: Work with engineers, data specialists, and AI/ML teams across the organization to align on goals, share best practices, and drive innovation in backend system design.

​

You’ll also have the opportunity to specialize in various areas of the Zapier codebase. Specializing won’t limit your growth at Zapier—we believe that each engineer brings a unique perspective and can contribute across teams. Collaboration is key, and you’ll frequently work with other teams to assist with impactful projects.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

Job Posted: 1/17/25

​

Location: North America 

​

Hi there!

​

We’re Saad, the Senior Engineering Manager of New Products, and Jake, the Canvas Engineering Manager at Zapier. We’d like to share our README’s so you can get to know us better—here’s Saad’s and here’s Jake’s.

​

Zapier is on the lookout for a talented Senior Fullstack Engineer to join the New Products team. Our mission at Zapier is to empower everyone with the ability to increase their productivity through automation. We've already enabled millions to enhance their businesses, and now we're taking it a step further with our New Products: Tables, Interfaces, Chatbots and Canvas.

​

Our hiring teams:

​

Zapier Chatbots revolutionizes customer interaction with AI-powered, customizable chatbots that handle everything from lead generation to customer support. Seamlessly integrated with OpenAI's models, they generate intelligent responses without the need for complex decision trees. Users can share their chatbot effortlessly via a link or embed it directly on their site. They can tailor the chatbot with brand colors and specific business knowledge to enhance user experience. They can also collect valuable lead information and streamline operations, all while focusing on scaling their business efficiently.

​

Zapier Canvas empowers users to visually design, build, and automate business workflows. With intuitive diagramming tools and AI-assisted automation, users can transform ideas into powerful workflows using Zapier's extensive suite of products. Canvas AI offers recommendations to optimize existing workflows, making them more efficient and automated. Users can annotate, share, and collaborate on Canvas documents, providing a clear and visual way to explain and refine their automations.

​

If you’re excited about building scalable systems that enable AI-driven automation and love creating tools that help customers simplify complex workflows, this role is for you!

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

You have 6+ years of experience with a minimum of 2 years at a senior level. You've dedicated at least 4 of those years to crafting and refining web-based software products. You’re a Fullstack engineer with an expertise in Frontend.

​

Required Technical Skills/Experience:

​

1. Strong expertise in using TypeScript and React for building web applications.
2. Experience with OpenAPI for defining developer-friendly APIs.
3. Proficiency in working with PostgreSQL.
4. Using tools like Datadog for monitoring and performance optimization, and to identify and address performance bottlenecks.

​

Nice-to-Have Technical Skills/Experience:

​

• You live by the "always ship new code" mantra. You take pleasure in releasing code frequently, knowing that every deployment brings with it enhancements that directly impact users. You believe in frequent, iterative improvement.
• You value collaboration. You understand that building software is a team sport, and you enjoy working as part of a tight-knit team. You’re happy to pitch in and help the team, whether by reviewing code, pairing on a tricky problem, or just thinking about how to solve the challenges we’re facing.
• You're driven by results, not by process. In the ever-changing landscape of software development, you recognize that while processes are essential, they should never overshadow the end goal: delivering exceptional value.
• You care about the 'why' more than the 'what'. If priorities seem nebulous or not optimized, you're confident and proactive in seeking clarity, ensuring that the team's efforts align with the broader vision. Misalignments don't escape you, and you're quick to flag them.
• You're intentional and articulate. Every design choice you make stems from a place of intentionality. You're not one to follow the herd blindly. Instead, you advocate robustly for your design choices and implementation strategies.
• You love teaching. You enjoy sharing knowledge with the rest of your team and building a culture of continuous growth. You have experience coaching engineers to help them level up.
• You're an avid learner. The tech world's constant evolution excites you. Always on the prowl for the next big thing, you're quick to immerse yourself in the intricacies of its implementation.
• You have experience using LLMs to build features.
• Experience with Tailwind or styled-components.
• Experience with Fastify.

​

Things You’ll Do

--------------------

​

Zapier is a small, fast-growing, and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

​

• Make Chatbots Smarter: Improve a chatbot’s ability to answer complex questions by wiring it up to more data, adding analytical capabilities and RAG.
• Elevate the Canvas Core Diagramming Experience: Create cutting-edge features that empower users to visualize and build automations faster than ever before.
• Collaborate with Product and Design Teams: Work in unison with our product, design, and UX teams to envisage and develop products with intuitive user experiences, making the interconnection of diverse apps seamless.
• Craft Frontend UIs: Design visually appealing and highly performant user interfaces that resonate with our user base.
• Deliver Our API First Vision: Architect and implement APIs that serve the frontend application, ensuring data integrity and security. Work on making our existing APIs more developer-friendly to enable other teams to integrate with Chatbots and Canvas more easily.
• Monitor System Health: Regularly check system reliability and performance, ensuring high availability and optimal user experience.
• Resolve Bugs and Address Feature Requests: Dive deep into any reported issues, ensuring they're resolved promptly, and constantly look for areas of improvement based on user feedback.
• Collaborate Across Teams: Engage with various teams and stakeholders throughout Zapier, bringing value to our customers in innovative ways.

​

You’ll also have the opportunity to specialize in a variety of areas of the Zapier codebase. Focusing on a specialization will not limit your growth at Zapier as we believe that each engineer brings a unique perspective and can contribute in all areas. We encourage collaboration and will frequently have engineers contribute across teams to assist with projects.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

Job Posted: 3/31/25

​

Location: India

​

Hi there!

​

We're looking for an experienced IT Systems Engineer to join our team. Zapier is on a mission to make everyone more productive at work. Zapier has helped millions of people build businesses through the power of automation.

​

This is an exciting role at Zapier in a growing team, and you will play a direct role in implementing and improving Zapier's IT infrastructure. Working closely with our Engineering, People Ops, and Security Teams you will implement, manage, automate, and support the tools and services that power a globally distributed engineering team.

​

We believe that a good IT experience is a perk, it keeps people productive and engaged rather than getting in the way. You will help to maintain a world-class Mac experience for our employees and streamline access management by implementing SSO applications and automating processes. You will help scale our IT infrastructure and processes to the next level as a service owner, and you will be crucial to its success as Zapier grows. This isn't an IT Helpdesk job, but assisting and providing great customer service for Zapier’s IT needs is part of the role.

​

If you’re interested in furthering your career at a fast-growing and profitable org, then read on…

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

• You’re a skilled IT Systems Engineer. We’re looking for 3+ years of direct hands-on experience in the roll-out, maintenance, and support of an expanding IT infrastructure. Our fleet is all MacOS.
• You’re an excellent communicator. We’re a 100% remote team, and writing is our primary means of communication at Zapier.
• You believe relationships are critical to success. You understand that building and maintaining trust across the organization is vital.
• You’re creative and resourceful. You try as many angles as possible to implement simple and scalable IT solutions. You’re able to see the big picture but are pragmatic in implementing solutions that meet the needs of today. You must have strong attention to detail and an eye for creating an amazing employee experience.
• You’re solid at time management. You’ll balance a variety of fast-moving projects, and pull the cord early when things go awry. As a part of a distributed team, you are trusted to work with minimal supervision.
• You want to grow with us. As a part of a growing company, you have an opportunity to make an impact, and you’re keen to build processes that’ll make your job more efficient over time.

​

Things You’ll Do

--------------------

​

Zapier is a fast-growing and remote-first company, so you'll likely get experience on many different projects across the organization. That said, here are some things you'll probably do:

​

• Your main responsibility will be managing our Okta instance, including implementing SSO applications, managing onboarding and offboarding and creating automation workflows with Okta Workflows & Zapier to improve the admin and end-user experience
• Develop tools and processes to automate and optimize manual work, user account creation, and integrations with tools. You will frequently work with APIs to power our automations.
• Triage and support IT issues as they arise. Build and improve automations to eliminate frequent requests.
• Perform user account management as part of onboarding and offboarding.
• Identify and implement improvements to our IT infrastructure.
• Work with dozens of SaaS tools, such as Google Workspace, Jira, Slack, 1Password, Zoom, etc.
• Work with the rest of the team to enhance our Mac experience.

​

Application Review:

​

Please note that to ensure our hiring team can review every application, we may remove this posting once we reach a certain number of applicants that allows us to respond in a timely manner. We will be able to repost the position once our review cycles have concluded. Thank you so much for your understanding!

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

Location: North America (our team is split across AMERS time zones)

​

Job Posted: 3/19/2025

​

Hi there!

​

We’re looking for a Sr. Strategy and Analytics Specialist to play a pivotal role in generating insights and strategic recommendations that drive the customer experience at Zapier. This role will serve as a strategic thought partner to Customer Support leadership, focusing on leveraging data and analytics to drive operational improvements, inform decision-making, and support future-focused initiatives. This independent contributor role blends elements of strategy, analytics, and operations to enhance productivity, optimize resource allocation, and align support processes with broader organizational goals. As a subject-matter expert, the Sr. Strategy and Analytics Specialist will bridge the gap between data, FP&A, and customer support teams.

​

Technical Support Operations builds and supports the tools, automation, and insights that power seamless, efficient customer support. We bridge support, engineering, product, and operations to reduce manual effort, optimize workflows, and drive proactive, data-driven solutions—ensuring support scales with Zapier’s mission of automation for everyone.

​

If you’re interested in advancing your career at a fast-growing, profitable, impact-driven company, then read on…

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

Experience

​

• You have 4+ years of experience in a customer-focused analytics, strategy, or operations role. You’ve worked at a B2B or SaaS company where you have experience in analytics and reporting, CRM setup and data architecture, and partnered closely with support stakeholders to improve performance. You’ve identified gaps or opportunities in the customer experience and recommended solutions to improve them. If you have experience in self serve customer automations that’s a bonus.
• You love working with data. You have demonstrated the ability to analyze data to identify new opportunities and drive future decisions, while effectively weighing investment versus business outcome. You’ve eliminated data silos that slow execution and hinder reporting. You are highly proficient in data analysis, modeling, and visualization for broad audiences. Your curiosity drives you to use data to uncover opportunities and understand the next steps to drive results.
• Problem-solving energizes you. You make work lighter for your teammates by finding more efficient and effective ways to execute work. You dive deep when necessary but can see the long term return on your time investment. You can automate as much as possible to stay focused on solving the highest impact problems. You are comfortable with ambiguity and can break down complex problems into achievable goals. You are hands on with your work, balancing strategy with tactical execution.
• You have workforce experience. You’ve worked with forecasting, capacity planning and data modeling frameworks to support multi-channel and global support teams. Bonus if you’ve worked with financial modeling related to headcount planning.
• You have ample technical skills. While you may not know how to code, you have an automation-first mindset and can navigate CRM and business intelligence tools and technologies with ease. You can communicate business needs to data science and engineering teams as well as technical tradeoffs to business stakeholders. If you have experience using AI to drive insights or experience using Zapier, that’s a bonus!
• You’re an outstanding communicator. You know your audience and how to cater your communications to meet their needs effectively and with clarity. You ask questions to uncover the goals and motivations of your colleagues, but you aren’t afraid to dive in when the information isn’t clear. You’re able to use data to tell a clear story and create actionable recommendations. You are comfortable ensuring stakeholders are aligned, even if that means disagree and commit.

​

Role Specific Skills:

​

• Advanced analytical and data visualization expertise, including Looker and other data visualization tools, dashboard creation, and trend monitoring.
• Strong understanding of workforce management, financial forecasting, and customer support metrics.
• Proficient in CRM tools (e.g., Hubspot, Zendesk), support analytics, and data visualization for GTM and support teams.
• SQL experience is a plus—while not required, proficiency in SQL would enable greater autonomy and efficiency in data analysis.

​

Things You’ll Do

--------------------

​

Strategic Insights and Decision Support:

​

• Act as a thought partner to Support leadership, providing data-driven recommendations to enhance productivity and operational efficiency.
• Monitor support performance trends, identify key insights, and propose strategic changes to optimize operations.
• Quantify the ROI of initiatives to guide investment decisions and ensure alignment with strategic business objectives.

​

Data Management and Reporting:

​

• Design, build, and maintain automated dashboards and scalable reporting frameworks to enable stakeholders to self-serve analytics and track key metrics.
• Collaborate with Data Science to enhance data architecture, ensuring operational reliability and robust reporting capabilities.

​

CRM and Data Optimization:

​

• Leverage CRM tools (e.g., Hubspot, Zendesk) to integrate data flows, improve data quality, and deliver actionable insights.
• Proactively identify and eliminate data silos, ensuring accurate reporting and seamless data operations.

​

Forecasting and Capacity Planning:

​

• Partner with FP&A to model the impact of new initiatives and align budgetary goals with operational strategies.

​

Operational Efficiency and Process Improvement:

​

• Collaborate with cross-functional teams to identify inefficiencies and implement scalable process improvements.
• Use AI and other advanced tools to automate workflows and generate actionable insights, focusing on areas with high ROI potential.

​

Cross-Functional Collaboration:

​

• Work with FP&A, Support, and Data teams to align forecasts, capacity plans, and productivity targets with strategic objectives.
• Partner with the Technical Support Operations (TSO) team to define requirements and contribute to a scalable support operations roadmap.
• Foster strong collaboration across teams to ensure initiatives are prioritized based on impact and aligned with long-term goals.

​

Impact and Success Measures

-------------------------------

​

• Improved alignment between financial forecasts, capacity plans, and operational goals.
• Streamlined reporting and analytics processes to provide real-time insights to leadership.
• Enhanced operational performance through data-driven recommendations and process improvements.
• Effective integration of CRM and operational data for seamless reporting and performance monitoring.
• Proactive use of AI and automation to reduce manual work and improve the quality of insights.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

Job Posted: 04/01/2025

​

Location: India

​

Hi there!

​

We’re looking for a new Sales-Assist Representative I to join the Sales-Assist Motion at Zapier. This position is for a 12-month contract as part of a pilot program based in India.   

Zapier’s on a mission to make everyone more productive at work. We are in search of individuals who are not just looking for a job, but are committed to building a rewarding career in sales. Ideal candidates will possess a genuine passion for sales, a desire to continually learn and improve, and the drive to achieve excellence within the industry. 

​

Zapier has helped millions of people build businesses through the power of automation. The Sales Assist group serves customers as they evaluate and buy Zapier’s offers, through a high-velocity sales motion. We help customers primarily through live chat conversations through Intercom, and some inbound demos over Zoom. We inspire deep automation use-cases pertaining to their role, and address any questions through their procurement and buying process. Ultimately, success here looks like removing friction from the purchase and adoption process through qualifying or converting leads.

​

If you want to advance your career at a fast-growing, profitable, impact-driven company, read on…

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

• You are located in India and able to work ~9:00 pm - 6:00 am IST.
• 2+ years of experience, with a track record as a solutions engineer, technical account manager moving to sales, or a very technical quota-carrying salesperson with experience in a SaaS environment, especially across technical product-led companies with both self-serve and sales GTM) with exposure to international markets.
• Able to work a high velocity sales queue for prolonged periods of time in your day (Live Chat)
• You’re experimental and have the ability to test our ideas rapidly and contribute to multiple sales projects.
• You’re comfortable getting into the technicalities of our product, API offerings and curious about building solutions with these tools.
• Self-managing and a high degree of agency to manage your calendar, pipeline and hit quotas
• Effective cross-cultural communicator — able to communicate clearly with both customers and a distributed international team. Advanced working English comprehension.

​

Things You’ll Do

--------------------

​

As a Sales-Assist Representative I, you will have 3 main responsibilities:

​

1. Showcase Zapier as a potential solution for teams and businesses through multiple mediums - On a daily basis, most of your time will be on live chat (4+ Hours) with customers through Intercom. With the rest split between calls and emails. You’ll lead demos virtually to model a wide range of use-cases in which Zapier can help drive ROI for our customers. You’ll educate the user on use-cases to help inspire more ways they can automate within their business. You’ll lead them from interest, to learning more about our product to purchase. Success here is measured by our ability to qualify leads for other teams and convert customers yourself.
2. Create a Sales Pipeline for multiple motions- through live chat queues and product qualified lead (PQL) emails, you’ll drive an influenced revenue metric with qualified leads to be handed to other teams and members.
3. Maintain feedback loops back into the rest of the organization - Identifying learnings from your customer demos and passing them along as a feedback loop is critical in this role. This looks like tagging your call recordings with product feedback opportunities, or identifying areas where improved collateral may have accelerated the sales-process. To do so, you’ll need to be excellent at written communication.

​

You’ll work closely with numerous senior stakeholders and will be a part of several cross-functional steering committees as well.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

This post isn't linked to a specific job. If you don't see a posting applicable to your skillset, then we encourage you to join our talent community. 

​

By joining our talent community, you’ll be among the first candidates we review for each opening. You’ll also be invited to talent community workshops and receive quarterly newsletters to hear what’s new at Zapier.

​

Want to be part of the team behind the product that is Making Automation Work for Everyone—all while advancing your career at a fast-growing, profitable, impact-driven company? Then read on…

​

Our Commitment to Applicants

​

Culture and Values at Zapier

​

Zapier Guide to Remote Work

​

Zapier Code of Conduct

​

Diversity and Inclusivity at Zapier

​

Zapier Compensation Guiding Principles

​

We believe all Zapiens should be rewarded competitively and equitably, using practices that are simple and transparent. This philosophy ensures we’re able to find, grow, and retain exceptional people from a broad range of backgrounds. Here’s how we define our compensation principles:

​

• Competitive: Zapier pays well among the technology sector.
• Equitable: Consistent pay practices; Pay for impact.
• Simple: Pay is well understood, and pay practices are built for scale.
• Transparent: Zapiens know how pay works, including how their pay is determined.

​

A Candidate's compensation package is finalized once the interview process is concluded and accounts for demonstrated experience, job knowledge, skills,  abilities, and internal equity. We use a business impact approach to base pay, which means we set pay for all Zapier employees based on their demonstrated impact to Zapier’s success.

​

For more information on Zapier’s Total Rewards please click here.

​

Below are our general application guidelines, which are applicable to open roles at Zapier. By completing this talent community form, you are not applying to a current open role at Zapier. You are submitting your interest for a future role. We recommend that you apply directly to any open roles that may be of interest to you. Thanks for being a part of our community!

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

About Zapier

----------------

​

We're humans who simply think computers should do more work.

​

At Zapier, we’re not just making software—we’re building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. You’ll collaborate with brilliant people, use the latest tools, and leverage the flexibility of remote work. Your work will directly fuel our customers’ success, and as they grow, so will you.

​

Job Posted:  3/26/2025

​

Location: North America 

​

Hi there!

​

Zapier is on a mission to make automation work for everyone. As we expand upmarket and deepen our focus on enterprise, we are looking for a Senior Demand Generation Manager to lead our Demand Generation and Lifecycle teams, driving high-impact campaigns that generate sales pipeline and revenue.

​

This role will be responsible for developing and executing full-funnel demand generation strategies, working closely with Sales, Product Marketing, Lifecycle Marketing, and Performance Marketing to fuel Zapier’s continued growth in the mid-market and enterprise space.

​

• Our Commitment to Applicants
• Culture and Values at Zapier
• Zapier Guide to Remote Work
• Zapier Code of Conduct
• Diversity and Inclusivity at Zapier

​

About You

-------------

​

• You are a demand generation leader with a strong track record of driving pipeline growth and 8+ yrs of experience. You know how to build and execute multi-channel marketing campaigns that engage the right audience and convert them into sales opportunities.
• You understand how to fuel a Sales-Led Growth  motion within a Product-Led Growth company. You’ve built Product Qualified Lead motions, leveraging email, in-product messaging, and behavioral signals to surface high-intent users and drive conversion at the right moment.
• You understand the power of automation and how it transforms marketing. You enjoy building workflows that improve efficiency, whether it’s optimizing lead nurture sequences, automating reporting, or streamlining campaign execution. You’re naturally curious about AI and emerging marketing technologies, always looking for ways to experiment with new tools and enhance your team’s day-to-day work. You know your way around marketing automation platforms, CRM systems, and AI-driven solutions, and you’re excited about how AI can reshape demand generation.
• You understand the full customer journey, from awareness to conversion to expansion. You have experience leading Account-Based Marketing (ABM) programs, working closely with Sales teams to engage high-value accounts. You also know how to optimize lifecycle marketing, ensuring leads move through the funnel with the right nurture strategies at each stage.
• You’re a data-driven marketer who thrives on experimentation. You use insights to test, iterate, and optimize campaigns, always looking for ways to improve conversion rates and increase efficiency. You partner with Revenue Operations to ensure accurate tracking and reporting on MQLs, SQLs, PQLs, pipeline, and revenue impact.
• You are a collaborative leader who can bring together teams across marketing and sales. You lead and mentor the Demand Generation and Lifecycle teams, fostering a culture of high performance, continuous learning, and innovation. While you won’t own paid media, you know how to work with the Performance Marketing team to align demand gen efforts with broader acquisition strategies.
• You are a clear communicator who can distill complex strategies into simple, actionable plans. Whether it’s leading a team meeting, writing a strategy doc, or sharing insights with leadership, you ensure stakeholders understand what’s working, what’s not, and what’s next.
• You thrive in fast-moving environments where priorities shift, new challenges arise, and opportunities emerge. You take ownership of your work, stay focused on business impact, and aren’t afraid to challenge the status quo to improve results.

​

Things You’ll Do

--------------------

​

• Develop and execute demand generation strategies to drive qualified leads and pipeline for the Sales team, balancing PLG and SLG motions.
• Lead the Lifecycle Marketing team, optimizing nurture programs, conversion strategies, and retention efforts.
• Build and run Account-Based Marketing (ABM) programs, working with Sales and BDR teams to engage and convert strategic accounts.
• Partner with the Performance Marketing team to align on paid campaigns, ensuring they support demand generation and pipeline goals.
• Use data and insights to optimize performance, running experiments and iterating on campaigns to improve conversion rates and efficiency.
• Collaborate with Revenue Operations to ensure accurate tracking of MQLs, SQLs, pipeline contribution, and revenue attribution.
• Create a culture of experimentation, testing new approaches across email, ABM, webinars, content marketing, and lifecycle strategies.
• Lead and mentor the Demand Generation and Lifecycle teams, ensuring alignment, clarity, and execution against key objectives.
• Advocate for marketing’s role in revenue generation, ensuring demand gen efforts align with Sales and company-wide growth priorities.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional. 

​

Education is not a requirement for our roles; however, if you receive an offer, you will need to include your most recent educational experience as part of our background check process.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier prioritizes the security of our customers' information and is dedicated to adhering to all applicable data privacy laws. You can review our privacy policy here. 

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check outthis resource for a list of countries where we currently cannot have Zapiens permanently working.

​

Location: Americas

​

MG4

​

Hi there!

​

We're looking for an Engineering Manager - MarTech to lead our Marketing Technology team within the Growth Engineering org. In this role, you will lead a team of engineers responsible for building, scaling, and maintaining Zapier's marketing technology stack. Your team’s mission includes enabling data-driven marketing strategies, enhancing customer experiences, and optimizing marketing operations through robust, scalable, and innovative technical solutions.

​

You’ll collaborate with Marketing, Data, and other cross-functional teams to ensure our systems are reliable, scalable, and aligned with business goals.

​

About You

-------------

​

• You are an effective team builder and a skilled engineering leader who thrives in a fast-paced, data-driven environment. This isn't your first rodeo. You have several years of experience leading a team of engineers driving impact through technical innovation in marketing technology.
• You’re comfortable with ambiguity and thrive in a rapidly evolving environment where priorities shift as new opportunities arise.
• You are proficient in marketing technology ecosystems, including Content management systems, A/B testing & experimentation platforms etc.
• You have a good understanding of marketing operations, customer segmentation, and data-driven marketing strategies.
• You’re a collaborator. You leverage your strong communication skills to align on a shared vision and strategy with your Marketing partners, ensuring that everyone is on the same page and working towards common goals. Your ability to build relationships and foster cooperation leads to successful project outcomes and a cohesive team dynamic.
• You’re an advocate for your cross-functional stakeholders. You actively seek input from stakeholders and integrate their feedback into decision-making processes. Your strategic approach and transparent communication style foster trust and alignment across teams, equipping them to handle changes and challenges effectively.
• You’ve shipped production code and you know what great code looks like. You contribute to design discussions, review code, and establish quality standards for your team. A solid grasp of engineering skills is essential, along with a practical understanding of software development practices. Understanding the current state, anticipating future developments, and maintaining a strategic view is important to you.
• You relish change and seek leverage. Zapier is growing and we’re adapting our systems with future growth in mind. You’re comfortable leading change. These changes will replace whole systems and move ownership in ways that may significantly alter the mission of your team. You see an opportunity to build a more capable company and can navigate short-term uncertainty.
• You have excellent communication skills. You regularly work with engineers and other stakeholders from various disciplines, balancing engineering concerns, such as technical debt, with stakeholder concerns. Ideally, you find solutions that address both the team and user needs but if not, help build understanding around difficult decisions.

​

Things You'll Do

--------------------

​

• Define the technical strategy for MarTech, collaborating with stakeholders across Marketing, Data etc. to align technical solutions with business goals.
• Lead technical execution, including system design, architecture, and operational excellence, to ensure reliability and scalability of marketing technology solutions.
• Collaborate closely with Marketing teams to enhance Marketing tooling and technology.
• Stay on top of MarTech trends and innovations, ensuring Zapier remains competitive in its approach to customer engagement and acquisition.
• Develop effective ways to communicate, monitor, and lead your team through weekly one-on-ones and team meetings.
• Keep the leadership team informed on your team’s progress and challenges in ways that are easy and enjoyable to receive, like one-on-one's, update posts, and regular team hangouts.
• Build rapport with each member of the Engineering Team and support them through coaching and mentorship to help level up their skills, and performance management when necessary.
• Participate in code reviews, learning and spreading technical knowledge throughout Zapier - moving knowledge to documentation where appropriate.
• Maintain a focus on our customers by using customer feedback to guide your team through tradeoffs. You’ll help your team understand when to be rigid on quality and how to be flexible and create with scope.
• Actively recruit, onboard, and train new engineers at Zapier, as well as supporting the continuous improvement of hiring practices in Engineering

​

We'd love to hear why you think you'd excel in this role. In answering your application questions, please reference any particular aspects of the "About You" and "Things You Might Do" that resonate with your experience and skills.

​

How to Apply

----------------

​

At Zapier, we believe that diverse perspectives and experiences make us better, which is why we have a non-standard application process designed to promote inclusion and equity. We're looking for the best fit for each of our roles, regardless of the type of companies in your background, so we encourage you to apply even if your skills and experiences don’t exactly match the job description. All we ask is that you answer a few in-depth questions in our application that would typically be asked at the start of an interview process. This helps speed things up by letting us get to know you and your skillset a bit better right out of the gate. Please be sure to answer each question; the resume and CV fields are optional.

​

After you apply, you are going to hear back from us—even if we don’t see an immediate fit with our team. In fact, throughout the process, we strive to never go more than seven days without letting you know the status of your application. We know we’ll make mistakes from time to time, so if you ever have questions about where you stand or about the process, just ask your recruiter!

​

Zapier is an equal-opportunity employer and we're excited to work with talented and empathetic people of all identities. Zapier does not discriminate based on someone's identity in any aspect of hiring or employment as required by law and in line with our commitment to Diversity, Inclusion, Belonging and Equity. Our code of conduct provides a beacon for the kind of company we strive to be, and we celebrate our differences because those differences are what allow us to make a product that serves a global user base. Zapier will consider all qualified applicants, including those with criminal histories, consistent with applicable laws.

​

Zapier is committed to inclusion. As part of this commitment, Zapier welcomes applications from individuals with disabilities and will work to provide reasonable accommodations. If reasonable accommodations are needed to participate in the job application or interview process, please contact jobs@zapier.com. 

​

Application Deadline:

-------------------------

​

The anticipated application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later, or if the position is filled.

​

Even though we’re an all-remote company, we still need to be thoughtful about where we have Zapiens working. Check out this resource for a list of countries where we currently cannot have Zapiens permanently working.

​

About this Role

​

Humanitru is an integrations-first software platform for nonprofits that empowers organizations to centralize their data and streamline their operations. By connecting with leading platforms like Mailchimp, QuickBooks Online, DonorSearch, and other best-in-class tools, Humanitru replaces legacy CRMs and eliminates data silos, giving nonprofits a unified view of their supporters and operations.

​

We are looking for a software developer to expand engineering capacity as we continue to deliver features. You will be working with the engineering team to architect and implement product improvements, bug fixes, and performance optimizations.

Our core stack is a Ruby on Rails platform on top of MySQL, with jQuery + Bootstrap as our front-end. We are deployed on DigitalOcean / AWS with Phusion Passenger and NGINX.

​

What You’ll Do:

​

• Architect and implement upcoming product features according to our biweekly sprints
• Optimize platform infrastructure for performance and speed
• Clean and migrate customer data as they get on-boarded onto Humanitru
• Address and fix bug reports as they come in through automated channels

​

What You'll Accomplish

​

• Contribute to the 2025 Product Roadmap
• Maintain 90% Test Coverage of Features Developed

​

Skills & Experience We’re Looking For:

​

• Ruby (highly preferred) or other high-level language (Python, JS, etc.)
• Application server frameworks (Ruby on Rails highly preferred)
• Front-end frameworks (jQuery / Bootstrap)
• Data Munging and Cleaning (migration scripts into database)
• Working knowledge of database architecture (MySQL, general SQL optimization, etc.)
• Some DevOps (Capistrano, Phusion Passenger, NGINX)

​

Why Humanitru?

​

At Humanitru, we are more than just a company—we’re a team of passionate individuals who care deeply about the work we do and the impact we make. We are a remote-first company headquartered in Richmond, VA, offering the flexibility to work from wherever you thrive while staying connected to a collaborative, supportive, and dynamic team.

​

We believe in the power of teamwork and innovation, and every member of our team is a valued contributor to our shared success. We foster an inclusive culture where new ideas are encouraged, diverse perspectives are celebrated, and everyone has the opportunity to make their voice heard. Collaboration is at the heart of everything we do, and we love tackling challenges together, whether it’s brainstorming creative campaigns, fine-tuning strategies, or celebrating a job well done.

​

What sets us apart is our passion for the nonprofit sector and our dedication to our clients. We partner with mission-driven organizations, helping them achieve more through innovative technology and thoughtful support. When our clients succeed, we celebrate right alongside them—because their victories are our victories.

​

At Humanitru, you’ll find not just a workplace but a mission-driven environment where you can grow, make an impact, and help uplift the nonprofit sector. As a minority-and-woman-founded company, we are committed to diversity, equity, and inclusion—values that shape both our internal culture and the work we do every day.

​

If you’re looking to join a team where your ideas, talents, and contributions matter—and where your work has the potential to make a meaningful difference—Humanitru is the place for you.

​

Ready to Join Us?

​

If you’re excited about using your social media expertise to make a real impact, we’d love to hear from you! Apply today and help us empower and uplift the nonprofit sector through innovative technology.

​

​

Summary

-------

​

We're looking for an Agency Finance Associate to enhance and oversee key aspects of our financial operations. You will work closely with the Senior Manager of Finance to ensure the smooth execution of various financial processes, provide insightful data analysis, and be a pivotal contact point for inbound agent inquiries.

​

This is a unique opportunity to directly influence the expansion of one of the country’s fastest growing Medicare brokerages.

​

Key Responsibilities

--------------------

​

• Execute monthly commission disbursement and marketing co-op management
• Audit commission proceeds & marketing funds from agency and carrier partners
• Respond to agent inquiries regarding commissions and Spark billing
• Collaborate with accountants to ensure timely monthly closings and accurate reporting
• Build leadership reports on key financial metrics and KPIs
• Design and implement scalable workflows within the finance team to enhance operational efficiency
• Oversee agent billing and marketing co-op reimbursements, ensuring adherence to financial policies

​

Skills Knowledge and Expertise

------------------------------

​

• A Bachelor’s degree in Finance, Economics, or a related field
• At least 2 years of experience in a finance role, with a preference for experience in startup environments
• Analytical mindset with meticulous attention to detail and a strong desire to continuously learn and grow
• Ability to wear multiple hats, a bias for action, and adeptness in managing tight schedules
• Strong skills in Excel, QuickBooks, and familiarity with other financial tools and software
• Strong communication abilities and a collaborative approach to teamwork

​

Nice-to-Haves

-------------

​

• Master’s degree in business, finance, or related field
• Experience in startup environments

​

Compensation

------------

​

​

​

Summary

-------

​

Spark is hiring an Account Manager to help drive forward Spark’s continued growth and give our new partners all the tools they need to be successful.

​

Key Responsibilities

--------------------

​

• Build and maintain relationships with Agency Principals, chaperoning them through the onboarding process, addressing their needs and resolving any issues or concerns.
• Drive daily active usage among top Spark agents.
• Guide new agencies, step by step, through the onboarding process and aid agencies in understanding and using our products and services.
• Become fluent with all elements of Spark’s product and service offering.
• Implement effective onboarding strategies and processes, regardless of unique agency dynamic, to enhance partner experience.
• Collaborate cross-functionally to identify areas for improvement and new implement strategies to enhance partner satisfaction and retention.
• Nimbly adapt to changes to internal workflow and process as well as to external agency factors.
• Negotiate adjustments to partnership agreements in good faith with Agency Principals, being sure to stay within Spark’s framework.
• Implement proactive practices to drive agency NPS, minimize churn and create lasting partnerships.

​

Skills Knowledge and Expertise

------------------------------

​

• 2+ years of experience in account management or sales, or customer success.
• 2+ years of project management or onboarding/implementation experience.
• Experience in a start-up environment where you’re required to adjust on the fly.
• Proven ability to manage multiple accounts while maintaining strict attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.

​

Nice to haves

-----------------

​

• Proficiency in CRM software (Airtable, HubSpot).
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Experience delivering partner-focused solutions based on client needs.
• Spanish fluency

​

Compensation

------------

​

​

​

Summary

-------

​

Spark is hiring an Account Manager, who is fluent in Spanish, to help drive forward Spark’s continued growth and give our new partners all the tools they need to be successful.

​

Key Responsibilities

--------------------

​

• Build and maintain relationships with Agency Principals, chaperoning them through the onboarding process, addressing their needs and resolving any issues or concerns.
• Drive daily active usage among top Spark agents.
• Guide new agencies, step by step, through the onboarding process and aid agencies in understanding and using our products and services.
• Become fluent with all elements of Spark’s product and service offering.
• Implement effective onboarding strategies and processes, regardless of unique agency dynamic, to enhance partner experience.
• Collaborate cross-functionally to identify areas for improvement and new implement strategies to enhance partner satisfaction and retention.
• Nimbly adapt to changes to internal workflow and process as well as to external agency factors.
• Negotiate adjustments to partnership agreements in good faith with Agency Principals, being sure to stay within Spark’s framework.
• Implement proactive practices to drive agency NPS, minimize churn and create lasting partnerships.

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Skills Knowledge and Expertise

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• 2+ years of experience in account management or sales, or customer success.
• 2+ years of project management or onboarding/implementation experience.
• Experience in a start-up environment where you’re required to adjust on the fly.
• Proven ability to manage multiple accounts while maintaining strict attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Spanish fluency
• Strong verbal and written communication skills.

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Nice to haves

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• Proficiency in CRM software (Airtable, HubSpot).
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Experience delivering partner-focused solutions based on client needs.

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Compensation

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About the Role

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Metronome is seeking a dynamic Strategic Finance Manager to play a pivotal role in identifying and capitalizing on opportunities that drive our business forward. As a key member of our Finance Team, you will support management in building and maintaining growth models, forecasts, and ad-hoc analyses to optimize revenue, spending, and overall financial performance. Your work will be critical in operationalizing budgets, identifying key investment opportunities, and ensuring that our financial strategies align with our OKRs. This role is ideal for a top-performing professional who thrives in a fast-paced environment and demonstrates extreme ownership in diagnosing challenges, analyzing solutions, and driving impactful implementations.

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This role requires applicants to based in New York City or willing to relocate.

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What You'll Do

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• Build and maintain dynamic growth, financial models, and forecasts that drive revenue and spend optimization budget variance analysis, revenue forecast, customer metric tracking (LTV, and CAC payback, rule of 40, etc.) to evaluate key business opportunities and support decision-making
• Function as a hands-on, strategic partner to business leaders, working closely with the Head of Finance to craft actionable business recommendations based on key metrics and insights.
• Assist with planning exercises and manage the quarterly and annual budgeting cycles, ensuring efficient processes for budgeting, forecasting, and performance reporting
• Assess key metrics across the business to align financial models with our strategic objectives and OKRs.
• Maintain scalable financial reports and models to validate and communicate quarterly business reviews, and work closely with the Accounting team on initiatives such as the monthly close process
• Identify opportunities to streamline financial analysis and reporting processes, taking extreme ownership of your role in driving operational efficiency
• As we build out our data analytics team, partner with them to source and structure data, ensuring that our forecasts and KPIs are reliable and accurate

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Impact You'll Have

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• Collaborate with department leaders to support the businesses financial goals, and drive high-priority initiatives
• Own the full lifecycle of Financial Planning and Analysis, from table stakes P&L and Burn modeling, budget variance analysis, to driving strategic projects as a business partner
• Partner cross-functionally with R&D, S&M, and G&A leaders to set and execute key financial metrics and strategic initiatives, driving alignment across the organization.

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Qualifications

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• 6+ years in investment banking, private equity, or within a high-growth technology/SaaS company in strategic finance or FP&A roles
• Expert-level Excel skills with extensive experience in building P&L, LTV, and CAC models and analyzing large data sets
• Solid understanding of US GAAP
• Exceptional quantitative and qualitative analytical skills, with expertise in building and executing data-driven strategies
• Outstanding verbal and written communication skills, with a strong ability to translate data into clear, impactful narratives
• A self-starter who thrives on ownership and has a bias toward action, even in ambiguous or fast-changing environments
• Comfortable tackling open-ended, complex questions and iterating quickly on solutions
• Collaborative and adept at building strong relationships with cross-functional teams

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Bonus Points

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• Experience at enterprise and infrastructure SaaS
• SQL expert

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Compensation

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The estimated base salary range for this role is $138,876 - $190,954. In addition to your base salary, Metronome offers a competitive total rewards package, including but not limited to, market-benched equity, sales incentive pay (for eligible roles), comprehensive health benefits, and other benefits listed below.

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The actual base salary will vary based on factors including market value, individual qualifications objectively assessed during the interview process, and previous experience. The listed range above should serve as a guideline and may be modified at any time.

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We believe that compensation reflects the expected impact you will have at the company, relative to the market value of your role. We also conduct an annual pay audit to ensure pay is fair, indexed to market value, and that pay takes into account continued performance at Metronome. If you would like to learn more about our philosophy or about why we are all billing nerds, send us a message. We’d love to talk!

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Summary

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Spark is seeking a VP of Marketing to develop and execute our overall marketing strategy, driving community-led growth and positioning Spark as the leading tech-enabled Medicare insurance brokerage. We’re looking for a leader who thrives in fast-paced, ambiguous environments, is highly strategic, and can simultaneously build and operationalize marketing playbooks from scratch. This role is both hands-on and strategic, offering the opportunity to significantly impact Spark’s trajectory as we scale.

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This role reports directly to the CEO and will join Spark’s leadership team.

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What You'll Do

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• Develop and execute Spark’s marketing strategy, emphasizing community-led growth and customer advocacy.
• Build, manage, and mentor a high-performing marketing team
• Drive go-to-market strategies through rigorous experimentation, identifying the most impactful channels and tactics for growth.
• Lead initiatives to deeply engage our Medicare agent and agency partners through targeted events, referral programs, and compelling storytelling.
• Own and refine Spark’s brand positioning, ensuring consistent messaging across all touchpoints.
• Collaborate closely with Sales, Customer Success, and Product teams to ensure marketing initiatives directly contribute to business goals.

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What We're Looking For

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• Extensive marketing leadership experience at growth-stage B2B companies, ideally in tech-enabled services, brokerage, or insurtech.
• Demonstrated success building community-driven growth engines, including referral, advocacy, and event strategies.
• Strong strategic thinker with exceptional storytelling and brand-building capabilities.
• Proven track record in channel experimentation, leveraging data-driven insights to guide decision-making.
• Ability to foster strong cross-functional relationships and alignment with Sales, Customer Success, and Product.
• Highly adaptable and resilient with the ability to thrive in fast-paced, ambiguous environments.
• Exceptional leadership, coaching, and team-building skills.

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Compensation

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Summary

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Spark is hiring a Director of Compliance to lead and evolve our compliance organization as we scale. This is a rare opportunity to define what best-in-class compliance looks like in Medicare distribution, an industry growing rapidly in both scale and regulatory complexity. You’ll define how we respond to serious escalations, design systems that reduce risk at scale, and serve as a thought partner to carriers and leadership alike.

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You’ll report directly to Spark’s Co-Founder and COO while collaborating closely with the broader leadership team. We’re seeking a candidate with deep regulatory expertise—whether in Medicare or another highly complex environment—who is eager to apply their knowledge in a fast-growing startup and help shape its future.

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Key Responsibilities

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• Own the strategic vision and roadmap for compliance at Spark
• Proactively ensure our partners have the education, tools, and support they need to meet Spark’s compliance standards
• Manage Spark’s overall approach to escalations and allegations from triage through resolution and documentation
• Represent Spark to carriers and regulators, ensuring we meet our compliance commitments while earning their trust
• Design and implement scalable policies, workflows, and training that reduce compliance risk across our brokers and agency partners
• Partner across Legal, People, IT, and Success to ensure Spark stays ahead of emerging risks and regulatory expectations
• Build the structure, tools, and team needed to support Spark’s next stage of growth
• Monitor regulatory and Medicare-specific changes, guiding Spark’s response and sharing insights with both internal and external stakeholders

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Skills Knowledge and Expertise

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• Extensive experience in compliance roles within regulated industries, including corporate and/or Medicare compliance
• Proven track record of taking ownership of building systems, policies, and documentation in dynamic or fast-changing environments
• Experience managing escalations and investigations with sound judgment, empathy, and consistency
• Prior experience leading compliance teams or managing direct reports in a high-accountability, fast-paced environment
• Excellent communicator with deep experience collaborating cross-functionally
• Comfortable building from ambiguity and scaling structure alongside a fast-moving business
• Familiarity with Medicare compliance is a strong plus, but not required; must be excited to learn and engage with the space deeply

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Compensation

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The Client Experience Associate (CXA) will be an integral part of supporting our clients and their needs by working closely with the Director led Client Experience teams. The CXA will be proactive, technical, and should have a strong desire to manage their own book of business in the future.

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Responsibilities of the Client Experience Associate:

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• Learn the Movable Ink platform and email industry eco-system.
• Support Client Experience Manager (CXM) on named accounts as backup contact.
• Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution.
• Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis.
• Support in the creation and execution of powerpoint presentations for client Business Reviews and Status meetings.
• Execute email mock-ups in Photoshop for client Business Reviews and Status meetings.
• Proactively manage schedule of client meetings and Business Reviews etc - including preparing swag and administrative and logistical elements.
• Manage contact roles in Salesforce for all clients organizations.
• Take minutes in client meetings and document in Gainsight.
• Troubleshooting queries and QA campaign setups for clients
• Produce written documentation for custom projects

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Qualifications:

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• Ability to manage multiple deadlines and deliverables simultaneously
• Excellent oral and written communication skills
• Strong ability to work well with others
• Adaptability in a fast-changing environment
• Positive attitude
• Focuses on outcomes
• Self-Motivated
• Creative & entrepreneurial-minded
• Willing to try new things
• Coachability
• Desire to learn HTML/CSS/Javascript and Photoshop

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The Client Experience Manager (CXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a CXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.

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Responsibilities:

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• You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
• Act as the internal point of contact for updates on account health and escalating churn risks as needed
• Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
• Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
• Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
• Instill testing best practices to prove ROI value of Movable Ink
• Maintain a best in class retention rate and realize growth within your covered book of business
• Train and/or mentor other team members, as needed

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Qualifications:

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• 2+ years of Account Management, Client Services or Digital Marketing Experience
• Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
• Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
• Familiarity with HTML and CSS
• Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
• Experience presenting and influencing client audiences

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The base pay range for this position is $70,000-$85,000/year, which can include additional bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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Role Overview: 

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The Sales Analytics team at CarGurus is seeking a Senior Data Analyst to help empower our Sales & Service teams with data-driven tools and insights. Our mission is to enhance dealer interactions, streamline prioritization, and drive seller productivity through small but impactful gains. In this role, you will deliver analysis and insights that support revenue growth and customer retention across both US and international Sales & Service organizations.

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As a key member of the team, you will contribute to the Sales Reporting roadmap and work closely with Sales & Service leaders, Sales Support teams, and Data Engineering to build reporting and develop innovative tools.

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Key Responsibilities:

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• Define, refine, and execute the reporting roadmap to support a diverse range of internal stakeholders in Sales & Service.
• Provide strategic insights into sales performance, funnel analysis, expansion opportunities, and sales cycle efficiency to support informed business decisions.
• Create actionable reports and interactive dashboards from diverse data sources to drive informed decision-making across all levels of the organization.
• Identify opportunities to improve CRM and sales motion tracking, collaborating with stakeholders to implement effective solutions.
• Drive the development of sales tools, research, and strategic initiatives through efficient data sourcing and ETL processes.
• Use data and models to support recommendations to leadership, enhancing business outcomes.
• Maintain documentation on data and reporting protocols as processes evolve.
• Enforce data governance policies to ensure data accuracy and completeness.

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Qualifications:

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• Bachelor’s degree in business, finance, or a related analytical field.
• 5+ years of experience in an analytical role, ideally within SaaS, data strategy, or consulting environments.
• At least 3 years of experience with Salesforce or similar CRM software.
• Proficient in using storytelling techniques to present data insights in a clear and engaging manner, catering to diverse stakeholders.
• Demonstrated ability to independently analyze and synthesize complex data into clear, actionable insights.
• Proficiency in SQL and advanced data modeling techniques.
• Experience with ETL processes; knowledge of DBT is a plus.
• Proficiency in advanced data visualization tools like Tableau or CRM Analytics. Experience in Looker is a plus.
• Strong understanding of SaaS Sales KPIs and Monthly Recurring Revenue (MRR).
• Strong communication skills, with an ability to translate complex data insights into actionable recommendations for business leaders.
• Proven ability to proactively identify and address gaps in sales processes and data management.
• Driven by the challenge of enabling sales representatives and leadership to achieve their targets through insightful data analysis that supports decision-making.

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Role overview

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The Small Dealer Team Account Executive will focus on growing CarGurus' existing customer base in the US market by building strong relationships within a book of dealer clients. Your focus will be on our smaller dealers that primarily carry 15 cars or fewer. It will be your responsibility to work with Business Development and Product Specialists to ensure high levels of product and customer retention.

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What you'll do

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• Create, preserve, and grow relationships within a designated book of business through prospecting, sales calls, and rapport-building
• Identify and close cross-sell/up-sell opportunities using the CarGurus suite of products
• Support the client as their Account Manager with active outreach as well as customer retention
• Grow your book of business through new acquisition opportunities in partnership with Business Development
• Increase revenue per client by re-negotiating subscription rates
• Work with a Product Specialist to introduce your book of business to and sell CarGurus' newest product offerings
• Accurately forecast monthly sales and retention achievement to management
• Contribute feedback to the larger CarGurus organization by utilizing strong analytical thinking, presentation, and problem-solving skills

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What you'll bring

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• 1+ years of proven inside sales experience and closing ability
• Strong account management skills
• Good organizational skills
• Strong internal motivation
• Sandler Sales Training is a plus
• SaaS or Auto Industry Experience is a Plus
• Travel is recommended by not necessary or required

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Role overview

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CarGurus is seeking an Associate Product Manager to join our International Product team. In this role, you will work closely with Engineering, UX/Design, and Analytics teams to define, build and launch features and products for our Canada and UK markets. The International team works across both the consumer and dealer sides of our marketplace where you’ll get exposure to a variety of exciting initiatives as we rapidly scale up our businesses in these markets. The international business is one of the fastest growing areas at our company, offering an exciting opportunity to join a growing team and work in a fast paced environment.

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What you'll do

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• Drive overall execution and develop innovative products and features. Lead a team through ideation, product development, launch, testing, and iteration to drive value for our users
• Leverage user research and market analysis to inform prioritization and product requirements
• Collaborate with engineering, design, analytics, and other cross-functional teams to ensure successful execution and delivery of product features
• Help coordinate product launches in partnership with go-to-market teams such as marketing, sales, and support

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What you'll bring

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• 2+ years of experience in product management or similar operational or strategy roles
• Thrive in a collaborative environment, acting as a connector between cross-functional departments to deliver business value, while driving decisions, trade-offs, and solutions to complex challenges.
• Strong analytical skills and the ability to translate data into actionable insights
• Comfortable communicating with various organizational levels and providing clear updates on progress to cross-functional stakeholders and leadership
• Ability to approach complex problems with curiosity and an open mind
• Willing to go the extra mile to solve problems for your users, team, and business

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Role overview

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As a key member of the Product & Engineering team, this Associate Product Manager will be responsible for the planning, execution and continuous improvement of quarterly planning activities, department meetings and internal events.  The Associate Product Manager will be responsible for fostering and managing stakeholder relationships in the Product and Engineering orgs as well as cross-functional teams, including Corporate Strategy & Development, Internal Communications, IT, and Facilities. This person will continuously engage with multiple Product and Engineering leaders to solicit and interpret feedback, apply their personal experience, domain knowledge and expertise to provide solutions and iterate upon the company’s quarterly planning process each quarter.

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What you'll do

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• Partner with key Product and Engineering leaders to run the quarterly planning process in an iterative manner that improves upon the prior quarter based on stakeholder feedback
• Act as a bridge between Product and Engineering leaders and the full Product and Engineering teams, translating key business goals of the quarterly planning process and providing tactical plan for teams to follow to produce their product roadmaps
• Maintain a well-organized calendar, share drive and supporting documentation for all things related to quarterly planning
• Provide consistent and frequent communication around quarterly planning process updates and deadlines
• Organize and manage All Hands meetings for the Product & Engineering teams, including scheduling, curating content, coordinating presenters, and posting recordings to the wiki, if applicable.
• Contribute to the planning and execution of the annual Science Fair and Hackathon events, including recruiting volunteer organizers, scheduling planning meetings, coordinating with Internal Communications & Facilities teams, ordering supplies, creating event schedules, and managing day-of event logistics.
• Prepare agendas for CPO and CTO leadership meetings.

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What you'll bring

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• 2+ years of experience in product, project management or operations
• Strong organizational and planning skills with the ability to manage multiple projects simultaneously.
• Excellent communication skills, both written and verbal, with the ability to work effectively with diverse teams and stakeholders.
• Experience with agile methodologies and tools ex. JIRA
• Proficiency in scheduling, content curation, and using collaborative tools like wikis and document management systems.
• Ability to work independently, take initiative, and adapt to changing priorities in a fast-paced environment.
• A collaborative mindset with a strong focus on delivering high-quality experiences for internal teams.
• Experience with virtual and in-person event management, including logistics, vendor coordination, and content creation.
• Detail-oriented with a strong commitment to following through on tasks and meeting deadlines.
• Ability to approach complex problems with curiosity and an open mind.

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Role overview

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As a member of the Escalation Sales Team, the Escalation Account Executive will be responsible for negotiating with and re-signing former customers, gathering and analyzing feedback, and collaborating with other members of the account teams to build strategic sales plans for each cancelled account from the SMB account segments. High level objectives are to drive down revenue churn, protect revenue growth per account, and contribute to the overall success of the company's operating plan. This is an individual contributor role with a strong emphasis on sales.

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What you'll do

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• Engage with former customers to understand their needs, address missed expectations, identify opportunities for re-winning business.
• Lead negotiations to maximize re-won monthly recurring revenue.
• Utilize consultative selling techniques to communicate the value of services and align them with customer needs.
• Accurately forecast monthly re-won revenue and mitigated churn.
• Resolve customer issues or objections in a timely manner, collaborating with internal teams.
• Meet or exceed sales targets by managing a revolving portfolio of accounts and executing a strategic sales plan.
• Maintain accurate records of customer interactions, sales activities, and opportunities.
• Stay informed about industry trends, market conditions, and competitor activities.

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What you'll bring

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• Excellent organization skills as they pertain to managing different stages of sales process across numerous accounts.
• Experience in a sales-focused role, with a concentration on retention and ROI-based value propositions.
• Able to identify upsell and cross-sell opportunities, both short-term and long-term.
• Strong understanding of CarGurus solutions and related value propositions.
• Excellent communication and interpersonal skills.
• Analytical mindset and ability to make data-driven sales decisions.
• Detail oriented with strong organizational and time management skills.
• Proficiency in using Salesforce and other tools currently within the CarGurus sales stack.
• Self motivated, results driven, and unwavering competitive spirit.
• Adaptability and resilience in a dynamic sales environment.
• Collaborative mindset and ability to work effectively in a cross-functional team.
• Strong sense of accountability and integrity.
• Understanding of how their negotiation strategy and interactions will impact the relationship with CarGurus and potential future revenue.

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Role Overview

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This role is responsible for supporting the execution of our b2b event strategy that drives demand and brand perception. Working closely with the Sr. Manager of Events and Events Specialist, the coordinator will assist in organizing logistics for a range of events, from industry conferences to client networking initiatives, ensuring every event is seamlessly executed and aligns with our strategic business goals.

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What You’ll Do:

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• Support logistics and execution of field marketing events and CarGurus owned events, including, but not limited to: road show style automotive conferences, client appreciation events, Customer Advisory Boards, and dealer summits (virtual or in-person).
• Manage logistics such as airfare, hotel, catering, registration, audio visual, transportation and activations.
• Track tasks and project assignments to ensure projects stay on schedule and within budget, addressing and communicating any changes as needed.
• Communicate cross-functionally with various stakeholders and vendors to ensure on-time delivery of materials for event sponsorships and event logistics.
• Manage event orders, shipment and organization of event materials, signage, giveaways, name badges, lanyards, and all other ancillary requirements for on-site event needs; attendee/participant swag.
• Manage pre/post event communications to ensure attendees are well-prepared.
• Prepare event data and performance reports as needed.
• Submit PO requests and reconcile events budget with actuals.
• Travel to events if and as needed (1-4 total max)

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What You’ll Bring:

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• At least 2 years of events experience (B2B and/or tradeshow experience preferred)
• Excellent project management and communication skills
• Familiarity with Google Workspace and event management platforms.

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Role overview

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As a member of the CarGurus reliability team, the site reliability engineer will be responsible for defining, maintaining, and promulgating best practices and tools for SRE and observability.

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What you’ll do

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• Linux administration, site reliability best practices, incident management, critical on call.
• Collaborating with Engineering and Product Managers to define SLOs and monitoring of well-designed SLIs
• Embedding with Engineering teams and independently addressing issues or collaborating to improve operational excellence
• Being the primary point of escalation and on the on call rotation for major engineering incidents
• Owning our Incident Response Process, including conducting blameless Postmortems
• Partnering with Engineering teams to ensure new services are production-ready
• Championing our organizational standards for architecting, observing, deploying, and scaling our products
• Evolving and maintaining our tracing, logging, monitoring, alerting, and other observability systems to increase observability and transparency
• Educating the company on observability tools and troubleshooting techniques and practices
• Making Data-Driven decisions to drive continuous improvement
• Refusing to accept manual work as a solution to areas of weakness

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What you’ll bring

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• Linux administration, SRE theory and vocabulary, basic coding and scripting, production experience, incident management experience.
• A proven background in software engineering with multiple languages and significant relative operational experience running revenue-critical services at scale
• Understanding of technologies beyond coding such as Load Balancing, Configuration Management, Kubernetes, Terraform and Observability Systems
• Comfort in dealing with Incidents and Availability Issues under pressure
• Familiarity and experience working with cloud infrastructure in an AWS environment
• Familiarity with modern best Site Reliability Engineering practices and theory
• Comfort and skill in written and verbal communication across teams and organizations
• Excitement in solving puzzles, discovering how a new service or tool works by identifying the individual components, libraries, and relationships it is built upon
• A bias for action, but sufficient emotional intelligence to approach colleagues with positive regard and understanding their challenges and decisions
• Curiosity and the acceptance that there are always ways to learn and grow
• The desire to be an active contributor in a collaborative and fast-paced environment

Role overview

The FP&A team is looking to hire a highly motivated individual to help shape the future of CarGurus. This individual will be responsible for driving results by creating complex models based on operational KPIs and using insights to effectively drive the company's long term performance. You will be leading key cross-functional initiatives, driving decision-making and results through detailed ad hoc financial analysis and modeling and providing thought leadership to counterparts within the organization. You will work both independently and with peers on high-priority strategic projects with regular opportunities to communicate and work with the Senior Leadership team. This position reports into the FP&A function but works with leaders from across the company. You will be providing leadership to cross-functional teams by developing new initiative cost benefit analysis as well as driving capital allocation reporting, insights and recommendations.

What you'll do

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• Create and rigorously assess business cases and stress test against market and customer needs. Outline financial returns to aid in capital allocation decisions.
• Act as an internal ‘financial consultant’ by assisting company leaders to assess their capital allocations, build robust analytics and provide influencing recommendations.
• Develop and maintain complex financial models to analyze current and future financial performance, supporting key business decisions and investment strategies.
• Create and maintain a robust capital allocation framework, reporting, and tracking
• Monitor and analyze financial performance across products, identifying key trends, variances, and opportunities for improvement.
• Provide financial thought partnership to leadership and business partners, and work on projects that identify and harness growth and cost opportunities.
• Synthesize and present findings to Senior Leadership and organizational team members, as necessary.
• Support forecasting, annual budgeting, and 3-year long term strategy and financial plans to deliver organic growth, margin, and cash in line with business expectations.
• Prepare detailed ad hoc analysis in preparation for financial reviews.
• Ability to manage multiple high priorities and high visibility deliverables
• Excellent Executive presentation, facilitation, and communication skills
• Ability to work independently while demonstrating technical and cross functional flexibility to adapt to varying work dynamics dependent upon project needs.
• Lead internal process scope, launch & execution of internal business cases and robust capital allocation across the organization.
• Mentor junior team members to support business case creation, capital allocation analysis, and analytical framework development.
• Promote an open, collaborative environment built on trust to foster positive teamwork.
• Empower and lead teams of cross-functional resources in a matrixed organization with contending priorities, with or without direct authority or reporting relationships.

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What you'll bring

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• 7-10 years of relevant professional experience in FP&A, strategy, and/or consulting.
• Bachelor’s or Master’s degree in Finance, Business or related field.
• Experience rolling out or supporting capital allocations across an organization strongly preferred
• Experience working for a large public company strongly preferred; consulting or banking background is a plus
• Business judgment, dynamic analytical problem solving, quantitative analysis, organizational skills, and information synthesizing capabilities.
• Exceptional quantitative and financial modeling with high proficiency in Excel, PowerPoint, G-Suite applications; Adaptive Insights and NetSuite experience a plus.
• Ability to work in Excel with unstructured data sets to glean insights.
• Excellent verbal and written communications – clear and concise with the ability to present in formal and informal settings to influence teams, as well as Executive partners.
• Strategic / analytical approach with an ability to think broadly, refine questions, and develop analytical frameworks.
• Demonstrated success working closely with Senior Leadership, and experience influencing across the organization.
• Apply strength in performing sophisticated analyses and the ability to present data and recommendations to a variety of audiences throughout an organization.
• Self-starter who is self-directed, highly motivated, intellectually curious and proactive.

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Role overview

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This role is fundamental in designing the preventative and operating the detective, security control programs for our cloud and corporate infrastructure and products. This role is a critical leadership role within the Information Security team and functions as a thought-leader for infosec organizationally.

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What you'll do

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• Design, architect, and implement defensive security controls across on-prem and cloud environments (AWS, Azure, GCP) in accordance with CIS Controls and NIST frameworks
• Work with infrastructure-as-code technologies to establish automated security configurations to support platform hardening, security controls and policies in the infrastructure deployment pipeline
• Manage Intrusion Detection System (IDS) and make necessary changes for accurate threat detection and remediation of identified issues
• Scan, triage and remediate security vulnerabilities while continuing to mature the vulnerability management program
• Manage third-party vulnerability and penetration testing engagements
• Build out our Security Information and Event Management (SIEM) solution, incident response, and forensic capabilities
• Act as the Incident Commander of the Security Incident Response Team (SIRT)

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What you'll bring

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• 5-7 years of experience securing cloud agnostic infrastructure (AWS, Azure, GCP) and datastores (MySQL, MongoDB, RDS) including use of automation and container deployment (Docker, Kubernetes, Terraform, Chef, Puppet)
• Extensive experience managing an IDS, SIEM and vulnerability management solutions in a hybrid environment
• Solid understanding of RBAC models and SSO solutions (SAML 2, OAuth 2, OIDC)
• Proficient in system hardening and patch management strategies
• Authored and maintained infrastructure security policies, standards, and procedures
• History of working on a Security Incident Response Team (SIRT) investigating events, triaging potential incidents, containing environments, conducting forensics analysis

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Role overview

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We're looking for an accomplished manager to scale out our newly developed post-sale support team, Propel. Propel is a team of automotive experts partnering with dealers to help them realize their full performance potential on the CarGurus platform. In this role, the Manager, Dealer Performance Partner, will scale out dealer training, insights & learnings, and drive new dealer support initiatives to the market.

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In this role, knowledge of the automotive industry is helpful, but not required. This manager should be adept at collecting and analyzing data, as well as have the ability to create new reporting to measure the success of the team. The right candidate will drive forward new initiatives with our cross-functional partners, amplify current strategies, and drive the Propel program as a whole.

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What you’ll do

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• Team Leadership and Development: Guide and mentor a team (in-person and/or remote), fostering a collaborative and inclusive environment. Provide training, coaching, and regular feedback to enhance team performance and professional growth.
• Strategic Product Support: Develop and execute strategies for managing key client accounts, ensuring alignment with organizational goals, client needs, and key cross-functional stakeholders. Act as a subject matter expert on key products and clients, particularly those requiring specialized knowledge.
• Customer Success Management: Build and maintain strong relationships with key clients. Proactively address client concerns and work to improve satisfaction, retention, performance, and product adoption.
• Performance Monitoring and Optimization: Define and implement KPIs to assess and optimize the effectiveness of the team, not only as a contained unit but against broader business operations. Gather, analyze, and summarize dealer feedback, post-engagement performance metrics, team insights, and overall program KPIs to communicate to CarGurus leadership and stakeholder groups via MBRs, memos, presentations, and other methods as needed. Leverage this information to identify opportunities for improvement and adjust strategies in a timely manner.
• Cross-Functional Collaboration: Collaborate with internal stakeholders (sales, product, marketing) and external vendors and contractors to ensure seamless communication and delivery of services; Plan, develop and implement new efforts that scale and productize the team’s impact across dealer customers and internal teams. Actively contribute to product and process improvements based on client feedback.
• Onboarding and Product Knowledge: Evaluate and analyze onboarding needs for complex products. Ensure smooth onboarding of key products and drive training initiatives to ensure the team is equipped to handle product complexities. Prepare for and implement processes related to new products or services as they are developed.
• Escalation Management: Serve as the escalation point for product feature activation issues and vendor-related escalations. Troubleshoot and resolve client issues with both internal and external parties.
• Continuous Process Improvement: Create, iterate, and improve SOPs based on team feedback and process changes, identifying areas for improvement and establishing new procedures when necessary. Do this for all new products under the team’s purview.
• Business Review and Reporting: Execute regular business review presentations for product 360, tracking progress and presenting updates on key metrics such as retention, onboarding, and product adoption.

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What you’ll bring

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• Bachelor’s degree or 5+ years of equivalent professional experience
• 3+ years of product or account management experience, or similar field
• 2+ years of leadership experience managing teams or vendor/client relationships
• Working knowledge of the automotive industry is a plus - specifically, dealership sales operations.
• Excellent verbal, written, and interpersonal communication skills, with the ability to convey complex ideas clearly and effectively. Ability to build positive relationships internally and externally.
• Confidence in delivering information publicly and leading meetings through in-person and virtual channels to audiences small and large.
• Desire and ability to work with multiple types of data, including understanding raw data, cleaning data, and deriving actionable insights
• Strong organizational skills and high attention to detail.
• Proven time management skills with the ability to manage multiple tasks and meet deadlines.
• Capable of effectively tracking and reporting on project goals, progress, and results. Ability to prioritize tasks and manage competing priorities in a high-pressure, fast-paced environment.
• Excellent analytical and problem-solving capabilities to conduct regular analyses, identify trends, and address challenges effectively.
• Ability to operate with a high level of autonomy and thrive in ambiguity and change while maintaining an ownership mentality
• Proficiency in Google Suite or similar software tools.

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We're seeking an experienced Data Engineering Manager, Business Intelligence to lead our high-impact team in designing and implementing star schema data models that serve both internal business intelligence needs and client-facing product insights. In this role, you’ll own the data architecture, champion data governance and quality, and drive the adoption of OpenMetadata as our Data Catalog, ensuring data is well-documented, discoverable, and trusted. You’ll mentor and develop engineers while working hands-on to transform complex business data into scalable, high-performing data products. This position blends technical leadership with deep stakeholder collaboration, shaping how both internal teams and customers leverage data for strategic decision-making.

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Responsibilities:

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• Design and implement star schema data models across business domains and product analytics, ensuring dimensional modeling best practices
• Manage a team of data engineers, including hiring, mentoring, and professional development in a collaborative, high-performing culture
• Build ETL/ELT pipelines using Airflow that reliably populate fact and dimension tables in our Redshift environment
• Partner with product teams and business stakeholders to translate reporting requirements into effective data models that serve both internal analytics and customer-facing features
• Optimize data model performance for quick query response times in Tableau dashboards and product reporting interfaces
• Reduce time to insights by optimizing data pipelines, transformation logic, and data delivery processes, ensuring stakeholders and product teams have fast, reliable access to actionable data.
• Develop data transformations that enable accurate historical reporting while supporting intra-day data updates for real-time insights. Implement robust data lineage tracking to ensure transparency, traceability, and trust in data workflows, enabling stakeholders to understand the origin, transformations, and dependencies of key business metrics.
• Implement automated data quality checks, anomaly detection, and reporting to ensure stakeholders and customers trust and rely on our datasets.

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Qualifications:

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• 6+ years of data engineering experience, including 2+ years in dimensional modeling and star schema design.
• 2+ years managing and mentoring data engineering teams, balancing leadership with hands-on contributions.
• Expert-level SQL skills, with deep experience in Amazon Redshift, Snowflake, or similar columnar databases.
• Strong experience with Apache Airflow for data pipeline orchestration, including scheduling, dependency management, and DAG optimization.
• Hands-on experience with ETL/ELT development, transforming raw data into structured, analysis-ready datasets using Python, dbt or other transformation frameworks.
• Proven ability to design high-performance data models, including slowly changing dimensions (SCD), fact tables, and surrogate keys for historical point-in-time analytics.
• Experience implementing and managing a Data Catalog (OpenMetadata preferred) for governance and discoverability.
• Hands-on expertise in data quality testing, monitoring, and anomaly detection frameworks.
• Proficiency in Tableau (or similar BI tools) to optimize reporting performance and self-service analytics.
• Strong ability to translate business needs into scalable, reliable data solutions for internal stakeholders and product insights.
• Excellent communication and stakeholder collaboration skills, ensuring alignment across engineering, analytics, and business teams.

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The base pay range for this position is $210,000-$230,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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We're seeking an experienced Data Engineering Manager, Business Intelligence to lead our high-impact team in designing and implementing star schema data models that serve both internal business intelligence needs and client-facing product insights. In this role, you’ll own the data architecture, champion data governance and quality, and drive the adoption of OpenMetadata as our Data Catalog, ensuring data is well-documented, discoverable, and trusted. You’ll mentor and develop engineers while working hands-on to transform complex business data into scalable, high-performing data products. This position blends technical leadership with deep stakeholder collaboration, shaping how both internal teams and customers leverage data for strategic decision-making.

​

Responsibilities:

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• Design and implement star schema data models across business domains and product analytics, ensuring dimensional modeling best practices
• Manage a team of data engineers, including hiring, mentoring, and professional development in a collaborative, high-performing culture
• Build ETL/ELT pipelines using Airflow that reliably populate fact and dimension tables in our Redshift environment
• Partner with product teams and business stakeholders to translate reporting requirements into effective data models that serve both internal analytics and customer-facing features
• Optimize data model performance for quick query response times in Tableau dashboards and product reporting interfaces
• Reduce time to insights by optimizing data pipelines, transformation logic, and data delivery processes, ensuring stakeholders and product teams have fast, reliable access to actionable data.
• Develop data transformations that enable accurate historical reporting while supporting intra-day data updates for real-time insights. Implement robust data lineage tracking to ensure transparency, traceability, and trust in data workflows, enabling stakeholders to understand the origin, transformations, and dependencies of key business metrics.
• Implement automated data quality checks, anomaly detection, and reporting to ensure stakeholders and customers trust and rely on our datasets.

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Qualifications:

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• 6+ years of data engineering experience, including 2+ years in dimensional modeling and star schema design.
• 2+ years managing and mentoring data engineering teams, balancing leadership with hands-on contributions.
• Expert-level SQL skills, with deep experience in Amazon Redshift, Snowflake, or similar columnar databases.
• Strong experience with Apache Airflow for data pipeline orchestration, including scheduling, dependency management, and DAG optimization.
• Hands-on experience with ETL/ELT development, transforming raw data into structured, analysis-ready datasets using Python, dbt or other transformation frameworks.
• Proven ability to design high-performance data models, including slowly changing dimensions (SCD), fact tables, and surrogate keys for historical point-in-time analytics.
• Experience implementing and managing a Data Catalog (OpenMetadata preferred) for governance and discoverability.
• Hands-on expertise in data quality testing, monitoring, and anomaly detection frameworks.
• Proficiency in Tableau (or similar BI tools) to optimize reporting performance and self-service analytics.
• Strong ability to translate business needs into scalable, reliable data solutions for internal stakeholders and product insights.
• Excellent communication and stakeholder collaboration skills, ensuring alignment across engineering, analytics, and business teams.

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The base pay range for this position is $210,000-$230,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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Role Overview

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The Field Account Manager (FAM) collaborates with our Enterprise dealer partners to manage post-sale dealership onboarding and to then provide continuous support throughout the customer lifecycle. As the primary contact for our dealer partners, FAMs are responsible for delivering effective and communicative support and offering proactive and consultative feedback. FAMs deliver service and performance-related discussions with a primary focus on retention through engagement, while also influencing revenue growth as an indicator of customer satisfaction. FAMs work in strong partnership with their Regional Sales Director counterparts to ensure a seamless customer experience across all points of their CarGurus Partnership.

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FAM is ultimately responsible for maintaining high customer retention rates and continually educating dealers on CarGurus' value through data-driven insights, relationship development, and a deep understanding of customer needs.

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What you’ll do

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• Manage a portfolio of 250 paying accounts across 40-50 dealership groups.
• Develop expertise in all CarGurus products (Listings, Digital Advertising, Transactional, Digital Retailing) and the automotive industry.
• Build deep and broad relationships with dealership decision-makers and staff, increasing our influence and cultivating CarGurus champions.
• Coordinate and deliver quarterly business reviews in person to dealership decision-makers, in collaboration with the field sales organization.
• Review performance and consult towards improvement in specific areas of their overall business. Educate dealer partners on maximizing the value of the CarGurus platform through engagement with our tools, data, and best practices.
• Work in close alignment with Regional Sales Directors to drive revenue growth opportunities through data-driven consultation and strong relationships.
• Conduct post-sale onboarding training for new dealer partners and personnel for their first 90-day period with a new product.
• Serve as the primary liaison for technical, billing, and content issues.
• Collaborate efficiently across departments (support, billing, content, product, and engineering) to communicate key issues within the CarGurus organization.

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What you’ll bring

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• Ability to adapt quickly to changes in behavior and workflow within an ever-evolving business environment.
• A demonstrated curiosity and growth mindset.Analytical capacity (data analysis, recognizing performance trends and causality) with attention to detail.
• Google Suite (and adjacent) expertise.
• A track record of establishing, maintaining, and growing relationships across multiple levels within an organization.
• Strong time management and organization skills and ownership.
• Proven ability to prioritize across multiple initiatives reactively and proactively.
• Track record of strategic collaboration and strong communication skills.Ability to travel in-market quarterly for QBR and customer-facing engagements

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Role overview

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The Dealer Relations Account Executive will focus on maintaining and growing CarGurus’ existing customer base in the Canada market through the analysis of performance data, re-negotiation of subscription rates, prospecting of potential up-sell and cross-sell opportunities, and mitigation of customer churn. Additionally, you will be responsible for active account management including, but not limited to, addressing and resolving all issues that customers may encounter with their subscriptions.

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What you'll do

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• 2+ years of sales experience working within a target driven sales environment
• Retention/nurturing, renewals, upsell/cross-sell is a must
• Churn reduction experience would be an advantage
• Ability to negotiate and build strong rapport/relationships with clients
• Developed pipeline forecasting skills
• Good organizational & communication abilities
• Able to adapt to change within a rapidly evolving business environment
• Self-driven and passionate about cars!
• Automotive experience a plus

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What you'll bring

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• 2-5 years of sales experience in a closing role
• Bachelor’s Degree or Equivalent professional experience
• Strong sense of customer service
• Sales pipeline forecasting experience
• Good organizational & problem-solving abilities
• Able to adapt to change within a rapidly evolving business environment
• Strong internal motivation
• Industry experience a plus

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CarOffer fully became part of the CarGurus (NASDAQ: CARG) family in 2023, and is an industry leader in the digital wholesale marketplace. We are automating a dealer’s ability to buy, sell, and trade cars. By bringing these two companies together, we are giving consumers and dealers alike the power to reach their destination through a full suite of digital transaction platforms. With ~14,000 dealerships in the CarOffer network, we make it easy for our dealer customers to automate inventory, connect with the right buyers, and ultimately grow their profitability.

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Role overview

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CarOffer is revolutionizing the automotive wholesale industry with cutting-edge technology and data-driven solutions. As a Regional Performance Manager, you will be responsible for driving dealer performance, optimizing platform utilization, and ensuring our partners achieve maximum success using CarOffer’s solutions. This role focuses on analyzing dealer engagement, improving operational efficiency, and collaborating with internal teams to drive growth and retention. The ideal candidate is a strategic thinker with strong analytical skills and a deep understanding of the automotive wholesale marketplace.

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What you'll do

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Dealer Performance & Optimization

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• Monitor dealer engagement and performance metrics across the region.
• Develop and implement strategies to maximize dealer success on the CarOffer platform.
• Identify underperforming dealers and execute action plans to improve adoption and transaction volume.
• Conduct performance reviews and provide coaching to dealer partners to optimize their inventory strategy.

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Operational Execution & Best Practices

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• Ensure dealers are effectively utilizing CarOffer’s buying and selling tools.
• Virtual training sessions on platform best practices.
• Assist dealers in refining their pricing, inventory acquisition, and sales strategies using CarOffer’s data insights.
• Work closely with internal teams to streamline processes and enhance the dealer experience.

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Data Analysis & Reporting

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• Track and analyze dealer performance data to identify trends and areas for improvement.
• Develop reports and present insights to leadership on regional dealer activity.
• Utilize CarOffer’s analytics tools to drive data-informed decisions that enhance dealer performance.

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Relationship Management & Collaboration

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• Serve as the primary performance contact for dealers in the assigned region.
• Foster strong relationships with key dealer partners to ensure long-term success.
• Work cross-functionally with Sales, Support, and Product teams to address dealer needs and feedback.
• Represent CarOffer at industry events and dealer meetings to drive brand awareness and engagement.

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What you'll bring

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• Education: Bachelor’s degree in Business, Automotive Management, or a related field (preferred).
• Experience: 5+ years in automotive wholesale, dealership operations, performance management, or a related role (required).
• Strong understanding of dealer inventory management, vehicle pricing, and wholesale market dynamics.
• Exceptional data analysis skills with the ability to translate insights into actionable strategies.
• Strong communication, coaching, and relationship-building abilities.
• Experience working in a technology-driven automotive environment is a plus.
• Proficiency in CRM tools, performance management software, and Microsoft Office Suite.