The Payment Services Department is excited to announce an opportunity for an Engineer 4, Software to join our dynamic team.  This role will work in an Agile environment and will be responsible for designing, developing, building, testing, implementing, and supporting critical solutions for Enterprise Mobility.  The Payment Services team is responsible for the development and maintenance of the services and APIs used by Enterprise Mobility Clients and Customers to process payments for reservation, rental, some car sales transactions, as well as third party authorizations for rentals. Payment Services delivers business functionality used by clients on a wide range of platforms including Websites, Tablets, Kiosks, and Mobile applications as well as our counter applications in the Airport and Home City locations.  The Engineer 4 role will be involved with all solutions under the department umbrella.  Our technology includes a mixture of Java with Oracle or PostgreSQL both on-prem and in the cloud as well as integration with various Payment hardware devices.

As an Engineer 4, Software you will design, develop and modify many different elements of technology.  You will provide leadership to the development team to solve highly complex technology challenges, providing input into activities such as domain modeling, API design, system design, systems integration, and implementation strategies.  You will be required to understand advanced methods, theories and research techniques that establish ongoing direction and implementation of the technology vision and strategy.  In this role, we will be looking to you as a subject matter expert in multiple areas of technology working with the department as well as a wide variety of teams across the organization.  You will need to foster relationships with other engineering leadership to ensure we are developing cohesive and comprehensive global solutions that meet the needs of the business.  You will be leading implementations and providing viable recommendations for implementing new solutions.  You will be providing instruction and guidance to less senior team members on new tasks and assignments; ensuring deadlines are met.  Daily activities will include collaborating with Architects and recommending adjustments to the architecture to improve overall quality and integration. You will be responsible for mentoring other engineers, driving standards, ensuring code performance, contributing to code reviews, and performing unit and integration testing.

Now is an exciting time to be part of this team as we are in the midst of developing API software with implementation of new strategic service types as part of our larger vision to modernize our overall Payment Architecture as well as expanding the domain for third party authorizations.  The new services strategy emphasizes API-first design, micro-services architecture and client agnostic capabilities that allow for quick and flexible consumption.  As an Engineer 4, Software on the team, you will play a key role in helping define the technical direction and solution roadmap as the team modernizes the Payment Architecture.  Additionally, you will have the unique opportunity to learn about the multiple lines of business that EM supports including the full lifecycle of a rental transaction from a reservation, to a rental, to the final accounting transaction.

Equal Opportunity Employer/Disability/Veterans

Summary of the Role:

As our Founding Full-Stack Engineer, you’ll play a pivotal role in shaping both the frontend and backend of our product. You will have the unique opportunity to design, build, and scale a product from the ground up, influencing everything from architecture decisions to the overall user experience. This is an exciting chance to be at the core of our technical team, driving innovation and ensuring seamless integration across the stack.

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Your Contributions to Our Journey:

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• Architect and Develop: Design and implement both frontend and backend systems, ensuring they are scalable, maintainable, and secure.
• End-to-End Ownership: Take ownership of the entire development lifecycle, from concept and design to deployment and maintenance.
• Innovate Across the Stack: Build responsive, high-performance web applications using modern frameworks and technologies on both the frontend and backend.
• Integrate Seamlessly: Work closely with other engineers, our designer/product manager to ensure seamless integration of new features and services.
• Optimize for Performance: Continuously monitor and improve application performance, security, and scalability.
• Establish Best Practices: Define and enforce coding standards, best practices, and documentation to maintain high code quality.
• Rapid Prototyping: Quickly prototype and iterate on new features, adapting to user feedback and changing requirements.
• Mentor and Lead: As the team grows, mentor junior engineers and lead by example in technical discussions and code reviews.

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What You Need to Be Successful:

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• Extensive Experience: 10+ years of experience in full-stack development, with a strong portfolio of web applications you’ve built from scratch.
• Frontend Mastery: Proficiency in frontend technologies such as HTML, CSS, Typescript, JavaScript, and modern frameworks (e.g., React, Vue.js, Angular).
• Backend Expertise: Strong experience with backend development, including RESTful API design, database management, and server-side frameworks (e.g., Node.js).
• Database Knowledge: Experience with both relational (e.g., PostgreSQL, MySQL) and NoSQL databases (e.g., MongoDB, DynamoDB).
• Cloud Experience: Familiarity with cloud platforms (e.g., AWS) and DevOps practices, including CI/CD and containerization (e.g., Docker, Kubernetes).
• Problem-Solving Skills: Strong analytical and problem-solving abilities, with a focus on delivering robust and scalable solutions.
• Collaborative Spirit: Excellent communication skills and the ability to work effectively in a cross-functional team.
• Agility and Adaptability: Comfort working in a fast-paced startup environment with the ability to pivot and adapt as needed.

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Why Join Us:

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• Ambitious Challenges: We are using Generative AI (LLMs and Agents) to solve some of the most pressing challenges in cybersecurity today. You’ll be working at the cutting edge of this field, aiming to deliver significant breakthroughs for security teams.
• Expert Team: We are a team of hands-on leaders with deep experience in Big Tech and Scale-ups. Our team has been part of the leadership teams behind multiple acquisitions and an IPO.
• Impactful Work: Cybersecurity is becoming a challenge to most companies and helping them mitigate risk ultimately helps drive better outcomes for all of us.

We’re building something ambitious at Fly.io: a new public cloud, running on our own hardware all over the world, built to make it easy to run apps close to users everywhere.

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Fly Machines are containers running under hardware virtualization in our cloud. They’re so lightweight that, once created, they can be stopped and clean-started fast enough to respond to an incoming HTTP request. Unlike “function-as-a-service” platforms, they don’t have time budgets: you can run a Fly Machine for the duration of a single request, or for weeks or months.

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The Fly platform connects Fly Machines to an Anycast network routing traffic into over 30 regions on all but one (guess) continent. There’s no load balancers to set up or network rules to write: you launch a Fly Machine and you’re live, worldwide, immediately.

We think this is pretty neat, and we’re looking for people to work with us on it.

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This Role

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We’re looking for engineers to join the team working on our Anycast network and its core component, fly-proxy.

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Our networking stack is almost entirely Rust (with a smattering of eBPF C). fly-proxy is a relatively complex and advanced async Rust codebase, built on Tokio and Tower. We automatically track and balance loads for hundreds of thousands of applications deployed worldwide, maintaining independent execution pools for each customer. We take incoming traffic at edges and backhaul it over HTTP/2 to the closest machine, which changes in real time.

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Fly Machines, which are built primarily in Golang, connect up with fly-proxy through a Rust-based state distribution system called Corrosion, which is an open source project you can check out for yourself. Corrosion does SWIM gossip to drive a CRDT-structured SQLite database, with an end result that any component on any host in our fleet can get a real-time picture of what’s happening by making a native SQLite query.

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If you’re ambitious, you can also check out our infra-log to see every way this can go wrong, because being right in the middle of all this is the job you’d be signing up for.

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What We’re Doing Now

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There are two big projects happening with our network stack right now.

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The first is regionalization. We’ve gotten as far as we’re going to get with a single flat global topology. The next iteration of our proxy architecture runs multiple Corrosion instances, for each region, and publishes summary information to the global cloud; for a deep-cut analogy, think of how OSPF does areas. This has profound implications on how our proxies handle things like balancing and fly-replay.

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The second big project is evolving our private networking primitives. This will involve giving Fly Machines stable addresses that can be moved from hardware server to hardware server, and providing finer-grained access control, so that it’s even easier to run untrusted workloads on Fly Machines without having to do fiddly things inside of Fly Machines.

We think these are fun problems. We can’t promise they won’t be stressful problems. If that’s a kind of bittersweet you’re interested in, let’s see if we’d work well together.

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How We Hire

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This is a senior, fully-remote, full-time position.

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In order to optimize for pay equity, Fly.io doesn’t negotiate salaries. We have standardized salaries for each employee level. The salary for this role is $190 to $225k USD, depending on level. We offer competitive equity grants with a long exercise window. We provide health care benefits, flexible vacation time (with a minimum), hardware/phone allowances, the standard stuff.

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Our hiring process may be a little different from what you’re used to. We respect career experience but we aren’t hypnotized by it, and we’re thrilled at the prospect of discovering new talent. So instead of resumes and interviews, we’re going to show you the kind of work we’re doing and then see if you enjoy actually doing it, with “work-sample challenges”. Unlike a lot of places that assign “take-home problems”, our challenges are the backbone of our whole process; they’re not pre-screeners for an interview gauntlet. (We’re happy to talk, though!)

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There’s more about us than you probably want to know at our hiring documentation.

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If you’re interested, mail jobs+platform-proxy@fly.io. You can tell us a bit about yourself, if you like. Please also include your location (country), and your Github username, for work sample access.

We’re building something ambitious at Fly.io: a new public cloud, running on our own hardware all over the world, built to make it easy to run apps close to users everywhere.

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At Fly.io, the infra ops team builds and maintains the platform and tooling that allow our product engineers to build some really amazing stuff for users. In particular, that means making it so that product teams (machines, managed postgres, proxy/networking, etc.) can operate the products they’re building well. It also means keeping the servers running (along with all the important software on those servers).

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Just like in every engineering role at Fly.io, as an infrastructure engineer, you’ll need to be user focused to the extreme. The only difference is, in the infra role, your user is other product teams (rather than customers who deploy their apps on Fly.io’s platform). In this role, you’ll have a ton of autonomy and direct your own work — you’ll use your user focus to help guide your work, so you’re working on the most impactful things.

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Some things you might work on:

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• Setting up and iterating on tooling for metrics/monitoring and alerting, so that product teams can reliably operate their products.
• Writing lots of “glue” code integrating various tools in ways that are valuable (and easy to use) for product teams.
• Piecing tools together in clever/new/interesting ways to solve product team needs.
• Helping refine capacity planning, and automating quick burst capacity (for when our capacity planning isn’t quite right).
• Building the underlying hosting infrastructure that allows product teams to run multi-tenant workloads without having to worry about individual hosts.
• Responding to hardware failures, and interfacing with our provider to get hardware changed out as needed.
• Making it easy and safe (and as automatic as possible) to make changes to critical system components (like upgrading the OS on our servers).
• Working with our upstream providers to debug hairy networking issues.

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This role will be a good fit for you if:

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• You’re good at figuring out what product teams really need in order to build and operate their products.
• You know core infrastructure tech concepts and tools (linux, networking, etc.).
• You’re good at debugging, figuring out weird stuff, picking up new tools and ways of doing things, and you can do it all under pressure.
• You can work autonomously — you can look at a big problem, and figure out a small piece to work on next, without being told what to do, and you can see the long-term vision of where to go after that.
• You are very effective at written communication. You can write concisely, focusing on the most important points, and you consider your audience.
• You are good at sharing ownership and working on a team.
• You move fast. This absolutely does not mean you over-work yourself (we want you to work normal human hours and take care of yourself), but it means that you’re decisive, work with purpose, and don’t let yourself get bogged down in less impactful work.

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You’ll know you’re succeeding in your job if:

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• You’re always thinking about how folks on the product teams are using the tools you’re building, and what problem you’re solving for them.
• Your solutions are broadly useful. You probably had one small initial use-case in mind, but the thing you built gets used again and again, by several different product teams.
• Product teams at Fly.io are able to build new features fast on top of the infrastructure you’ve built.
• Product teams at Fly.io are able to operate their products effectively. They know when their product is working (and when it’s not), and have the tools they need to quickly solve problems.

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More details

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This is a mid-level to senior, fully-remote, full-time position.

In order to optimize for pay equity, Fly.io doesn’t negotiate salaries. We have standardized salaries for each employee level. The salary for this role is $134 or 190k USD, depending on level. We offer competitive equity grants with a long exercise window. We provide health care benefits, flexible vacation time (with a minimum), hardware/phone allowances, the standard stuff.

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Our hiring process may be a little different from what you’re used to. We respect career experience but we aren’t hypnotized by it, and we’re thrilled at the prospect of discovering new talent. So instead of resumes and interviews, we’re going to show you the kind of work we’re doing and then see if you enjoy actually doing it, with “work-sample challenges”. Unlike a lot of places that assign “take-home problems”, our challenges are the backbone of our whole process; they’re not pre-screeners for an interview gauntlet. (We’re happy to talk, though!)

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If you’re interested, mail jobs+prod-infra@fly.io. You can tell us a bit about yourself, if you like. Please also include your location (country), and your Github username, for work sample access.

We’re building something ambitious at Fly.io: a new public cloud, running on our own hardware all over the world, built to make it easy to run apps close to users everywhere.

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Don’t just skim this post. There are lots of different kinds of UX engineers, and we’re on the hunt for someone very specific.

For the past five years, we’ve been working on a public cloud platform that that has the ergonomics of “platform as a service” offerings like Heroku, but the power, flexibility, and economics of a hyperscaler cloud. Those goals are in tension, which makes working on UX here especially challenging.

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This Role

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A UX engineer at Fly.io is a primarily an Elixir developer. The work is primarily front-end and interaction design.

But Fly.io isn’t primarily written in Elixir, and every decision we make from button sizes to distributed consensus algorithms is driven by user needs. So you won’t just be thinking in Elixir: our CLI is a Go program, as is our API, and other components are in Rust and Ruby. You won’t own these components. But you’ll need to understand them, and to drive changes in them. It’s a daunting problem, so this is a senior role.

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Fly.io has historically been a CLI-first company. The CLI isn’t going anywhere, but our emphasis is shifting. So, when we think about UX development, what’s in our head is: someone who makes sure our team is shipping, quickly, with a strong browser-based interface.

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Finally, Fly.io is weird about product management, and that’s especially the case with UX. You will not have a PM to rely on for feature breakdowns or roadmaps. You’d need be prepared to come out of the gate with strong ideas about what’s going to make our users lives better, and what’s going to make them happy in the long run.

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What We’re Doing Now

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We’ve got two big product pushes happening in 2025.

The first is MPG, our upcoming Managed Postgres offering. Managed databases let users create databases and then not worry about them. Databases are complicated: lots of knobs, lots of flashing lights. We need the knobs simplified and the lights curated, so that MPG is telling the story users need to here, and not confusing them with other stuff.

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The second use case is LLM execution environments. A crazy thing happens when you give a hallucination-prone LLM access to a secure, ephemeral environment with which to actually compile and run code: the LLM actually gets good at coding. We’ve got a handle on the core engine of generating code and getting it to run safely. But what is the UX of that as a product? What does it mean to start a new LLM-driven project, and what does it mean for it to be finished, put into production, maintained, and extended? We’re looking for somebody with takes.

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Seriously, This Is A Fussy Role

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We’re not afraid to talk you out of it. You’d need to be:

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• Attuned to the needs of the kinds of users that ship things on public clouds. Check out our public community if you think that’s easy to do consistently.
• Relentlessly focused on shipping. We work with 2-week horizons here; 6 months from now might as well be the year 3000.
• Rock solid with Elixir/Phoenix. Unafraid of Go.
• Able to keep a model in your head of ambitious features that are implemented across many layers of software, many of which you don’t own; you have to be willing to get your brain dirty.

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To us, all these things that make this job complicated also make it interesting. If we’ve held your attention this far, let’s see if we can make something work.

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How We Hire

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This is a senior, fully-remote, full-time position.

​

In order to optimize for pay equity, Fly.io doesn’t negotiate salaries. We have standardized salaries for each employee level. The salary for this role is $190 to $225k USD, depending on level. We offer competitive equity grants with a long exercise window. We provide health care benefits, flexible vacation time (with a minimum), hardware/phone allowances, the standard stuff.

​

Our hiring process may be a little different from what you’re used to. We respect career experience but we aren’t hypnotized by it, and we’re thrilled at the prospect of discovering new talent. So instead of resumes and interviews, we’re going to show you the kind of work we’re doing and then see if you enjoy actually doing it, with “work-sample challenges”. Unlike a lot of places that assign “take-home problems”, our challenges are the backbone of our whole process; they’re not pre-screeners for an interview gauntlet. (We’re happy to talk, though!)

​

There’s more about us than you probably want to know at our hiring documentation.

​

If you’re interested, mail jobs+ux@fly.io. You can tell us a bit about yourself, if you like. Please also include your location (country), and your Github username, for work sample access.

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As a Lead DevOps Engineer, you’ll work to optimize and scale our AI-powered content generation, decisioning platform and the data systems that support it. You’ll be responsible for automating infrastructure, ensuring system reliability, and accelerating deployment cycles. Working closely with engineering, data, and product teams, you’ll play a crucial role in maintaining a resilient, secure, and high-performance development and application environment.

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The role will be reporting to the Manager of the DaVinci Core Integrations team.

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Responsibilities:

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• Infrastructure Automation: Develop, and maintain the core infrastructure components of our platform, ensuring high reliability and performance
• Cloud Management: Continuously identify and resolve platform-related issues, troubleshoot performance bottlenecks, and improve system performance
• Monitoring & Incident Response: Implement monitoring, logging, and alerting solutions to maximize system availability and performance
• Security & Compliance: Enforce security best practices, automate compliance checks, and ensure infrastructure resilience
• Scalability & Performance: Implement and support scalable systems to support our AI-driven content personalization at high volume
• Collaboration: Work closely with software engineer to improve development velocity and reliability and cross functional teams to understand business and technical requirements and translate them into robust, scalable platform solutions
• Continuous learning:Stay up-to-date with industry trends and emerging technologies and evaluate their potential impact on the platform

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Qualifications:

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• 7+ years of experience in a DevOps, SRE, or related role
• Expertise in a Google Cloud Platform (familiarity with AWS is a plus)
• Strong understanding of Kubernetes clusters, managing and tuning K8s resources, deploying Custom Resource Definitions (CRDs) and service mesh technologies.
• Hands-on experience with Infrastructure as Code e.g. Terraform, CloudFormation, Pulumi, Helm, etc. (we use Terraform and Helm)
• Strong scripting and automation skills (Python, Bash, or similar).
• Experience with containerization (Docker, Kubernetes) and orchestration.
• Expertise in CI/CD tools and DevOps/GitOps patterns  (we use GitHub Actions, ArgoCD).
• Knowledge of observability tools (Prometheus, Grafana, ELK, Datadog)
• Strong understanding of networking, security, and performance optimization.
• Experience working in fast-paced, AI-driven or data-heavy environments is a plus

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Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

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As a Senior Technical Product Manager on our Studio team you will bring the customer point of view to everything, so we build and deliver solutions that our customers love. You will help drive innovation and create the future of our Studio product. You’ll be joining a growing team at an exciting time at Movable Ink. You will collaborate across product, engineering, design to create a product roadmap that delights customers and grows our business. This role will focus on our Studio Integrations roadmap which includes developing a platform to manage APIs, Incoming and Outgoing Web-hooks as well as file-based Integrations.

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Responsibilities:

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• Bring the customer POV to everything we do in Engineering, Product and Design
• Work directly with customers to understand needs and opportunities
• Create a high value roadmap with your partners in engineering and design that aligns with our business goals and helps us achieve our product vision
• Write use cases and user stories to build a shared understanding around user needs and the definition of success
• Prioritize upcoming sprints, features, and enhancements in the backlog
• Inform decisions with qualitative and quantitative data
• Define & track key performance indicators (KPIs) to measure & continually iterate features & functionality
• Identify and solve problems across teams and disciplines by partnering with other product managers, Program Management, and GTM teams
• Work directly with customers in Early Access programs to drive iteration and GA launch

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Qualifications:

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• 6+ years experience in B2B Product Management
• Engineering or technical background required
• Ability to communicate with technical and non-technical audiences
• Can confidently demo product and manage conversations with customers and stakeholders
• Demonstrated ability to drive through complexity to achieve results
• Prior experience in marketing technology preferred
• Experience with Agile methodologies, sprints, and prioritization
• Confidence in demoing products and managing conversations with customers and stakeholders

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The base pay range for this position is $175,000-$185,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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The Accountant will be a hybrid role that supports both the Accounts Receivable Manager as well as the general Accounting team. Accounts Receivable responsibilities will include daily cash application, customer billing, and customer collections. The accountant will also assist with tasks during the monthly close process and T&E transaction review. This role provides the opportunity for someone to learn about multiple areas of accounting and Movable Ink’s business.

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Responsibilities:

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• Own daily cash application of customer receipts
• Assist with invoicing and collections
• Engage with past due clients via phone and/or email and achieve payment resolution
• Communicate delinquent account status to accounting team weekly
• Prepare and record journal entries within NetSuite for assigned accounting areas, including payroll and leases
• Own daily review of employee  T&E transactions
• Perform weekly & monthly bank reconciliations for all company bank accounts
• Perform reconciliations for assigned  balance sheet accounts
• Perform variance analysis for assigned accounts and present findings during monthly close meeting to key stakeholders, including FP&A and CFO
• Assist with annual audit requests
• Support the accounting team with special projects, ad-hoc reporting and analysis requests, and other tasks as assigned

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Qualifications:

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• Bachelor’s degree in Accounting
• 1-2 years of accounting experience, Public Accounting experience a plus
• On CPA Track
• Experience with a fast-paced, growing company is a plus
• Prior experience with NetSuite is a plus
• Proficient in Excel
• Strong communication skills
• Ability to problem solve
• Organization and ability to manage multiple projects at once

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The base pay range for this position is $70,000-$84,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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As a DevOps Engineer, you’ll work to optimize and scale our AI-powered content generation, decisioning platform and the data systems that support it. You’ll be responsible for automating infrastructure, ensuring system reliability, and accelerating deployment cycles. Working closely with engineering, data, and product teams, you’ll play a crucial role in maintaining a resilient, secure, and high-performance development and application environment.

​

Responsibilities:

​

• Infrastructure Automation: Develop, and maintain the core infrastructure components of our platform, ensuring high reliability and performance
• Cloud Management: Continuously identify and resolve platform-related issues, troubleshoot performance bottlenecks, and improve system performance
• Monitoring & Incident Response: Implement monitoring, logging, and alerting solutions to maximize system availability and performance
• Security & Compliance: Enforce security best practices, automate compliance checks, and ensure infrastructure resilience
• Scalability & Performance: Implement and support scalable systems to support our AI-driven content personalization at high volume
• Collaboration: Work closely with software engineer to improve development velocity and reliability and cross functional teams to understand business and technical requirements and translate them into robust, scalable platform solutions
• Continuous learning: Stay up-to-date with industry trends and emerging technologies and evaluate their potential impact on the platform

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Qualifications:

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• 3+ years of experience in a DevOps, SRE, or related role
• Proficiency with cloud platforms and related services (we use GCP)
• Hands-on experience with Infrastructure as Code e.g. Terraform, CloudFormation, Pulumi (we use Terraform)
• Strong scripting and automation skills (Python, Bash, or similar).
• Experience with containerization (Docker, Kubernetes) and orchestration.
• Expertise in CI/CD tools and DevOps/GitOps patterns  (we use GitHub Actions, ArgoCD).
• Knowledge of observability tools (Prometheus, Grafana, ELK, Datadog)
• Strong understanding of networking, security, and performance optimization.
• Experience working in fast-paced, AI-driven or data-heavy environments is a plus

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The Commercial Counsel will provide guidance on a variety of commercial legal issues, including by drafting and negotiating  Order Forms, Master Service Agreements and Data Privacy Agreements, and responding to compliance related requests  from internal parties, clients and other external parties. The Commercial Counsel is a high-impact role in which you will become a trusted advisor to key stakeholders while utilizing a diverse skillset in contract negotiation, critical thinking and problem-solving. This role is ideally suited for an individual who is eager to learn, has an ownership mentality, and thrives in a team-focused, fast-paced environment.

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Responsibilities:

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• Independently review, draft and negotiate customer SaaS agreements, including MSAs, Order Forms, DPAs and NDAs, while identifying and managing risk for the company.
• Maintain and improve existing sales contracting processes and work on other legal and compliance projects.
• Collaborate with Sales, Finance, Deal Desk, Information Security, Product, and other teams to negotiate contracts, work on cross-functional projects, and  ensure compliance with Movable’s policies and applicable laws.
• Keep up to date with developments in relevant practice areas, including  data privacy, commercial law, and other applicable regulations.

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Qualifications:

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• A JD from an accredited law school with admission to a state bar
• 3+ years of legal experience, with focus on drafting and negotiating SaaS, software licensing, and other technology related contracts, including MSAs, SOWs, and NDAs.
• Solid understanding of commercial contract terms (e.g., intellectual property rights, indemnification, and limitations of liability) and the ability to translate that understanding into redlines and articulate in negotiations.
• Basic knowledge of data privacy laws such as the GDPR and the CCPA; experience in negotiating Data Privacy Agreements is a plus.
• Excellent negotiating, legal drafting, and communication skills.
• Excellent attention to detail.
• Agile thinker who can pivot quickly without sacrificing quality of work.
• Team player who exhibits excellent client service and professionalism.
• Ability to keep deadlines and composure in a fast-paced environment.

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The base pay range for this position is $140,000-$165,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

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We are seeking a Director of HR Operations, Technology & Analytics to lead the strategic evolution of our HR systems, processes, and data analytics. This leader will oversee the optimization of our HR tech stack, demonstrate an expert understanding of business processes and data integrity while enabling best-in-class employee experiences. The ideal candidate has deep expertise in HRIS implementations, integrations and management, workforce analytics, compliance, and process automation. This role is made for someone who likes to reimagine how things work and dive deep into the details to make it happen while partnering closely with Inkers on the Business, Operations, Finance and People teams. The role will report directly to the SVP, People.

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Responsibilities:

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HR Operations:

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• Design and implement scalable, efficient HR processes that enhance employee and manager self-service
• Establish governance and operational excellence across HR functions, ensuring compliance and consistency
• Partner cross-functionally with Finance, IT, and other business leaders to streamline workflows and optimize processes
• Oversee our global immigration and visa processes

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HR Technology:

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• Lead the evaluation, selection, implementation, and optimization of HR Tech stack including but not limited to HRIS, ATS, Performance Management LMS
• Drive automation efforts to improve efficiency, data accuracy, and the overall employee experience.
• Serve as the primary administrator and subject matter expert for key HR technology platforms.

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HR Analytics:

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• Develop and maintain a data-driven approach to HR decision-making, leveraging dashboards and workforce analytics.
• Deliver insights and recommendations on key workforce trends (e.g., retention, engagement, performance).
• Partner with Finance and leadership on workforce planning, headcount forecasting, and compensation analytics

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Management:

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• Oversee a small team of HR Operations professionals, supporting their individual growth while driving business outcomes
• Lead the overarching strategy for Analytics, Technology and Operations partnering closely with the People team and others

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Qualifications:

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• 8+ years of experience in HR operations, HR technology, and workforce analytics, with at least 3+ years in a leadership role.
• Experience collaborating with senior level stakeholders in Operations, Procurement, IT, Business Process or internal technology teams
• Experience assessing and implementing multiple HRIS and HR technologies for a 300-1000 employee organization
• Proven track record of driving process automation and efficiency in a scaling organization.
• Deep analytical mindset with experience leveraging people data for strategic decision-making.
• Demonstrated understanding of HR compliance, visa, data privacy, and reporting requirements
• Experience working in a multi-country, cross cultural ecosystem, US, Canada, UK and Germany experience preferred

​

This role may be performed anywhere in the US. Travel is required for strategic team offsites and initiatives but is not a regularly recurring component of the role

​

The base pay range for this position is $190,000-$225,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

​

​

The successful candidate will be responsible for leading 3–4 engineering teams responsible for the backend services that power our AI/ML-native marketing platform, including data transfer, storage and querying, and message compilation, rendering, delivery and tracking. This is a unique opportunity to shape the technical foundation of a high-scale, distributed system while working with cutting-edge AI-driven marketing technologies. As a key leader, you'll drive execution, mentor engineering managers, and influence the future of our platform—ensuring both business impact and long-term technical excellence.

​

The role will be reporting to the Senior Vice President of Product and Engineering.

​

Responsibilities:

​

• Translate the product vision into clear engineering goals and ensure strong execution
• Enable teams to operate effectively and consistently meet delivery commitments
• Ensure smooth collaboration across interconnected product areas, proactively managing dependencies and preventing bottlenecks
• Maintain a culture of engineering excellence
• Collaborate closely with Product Management and Product Design to align engineering efforts
• Align investments with business objectives, effectively managing technical debt and balancing short-term delivery with long-term sustainability
• Develop and coach engineering managers, fostering leadership development, mentorship, and operational excellence
• Hire and retain strong, balanced teams with minimal attrition, proactively addressing performance concerns and maintaining high standards
• Cultivate a high-engagement, high-accountability environment where teams take strong ownership of outcomes

​

Qualifications:

​

• 5+ years of engineering leadership experience, including managing multiple teams and coaching engineering managers
• Strong foundational engineering expertise, with experience in system architecture, scalability, and modern development practices
• Proven ability to assess technical trade-offs and guide teams
• Experience leading teams through scaling challenges, implementing workflows that improve efficiency without excessive overhead
• Experience with high-volume delivery of marketing messages via email and mobile sending platforms
• Skilled at identifying and addressing performance issues constructively, with a track record of mentoring engineering managers and senior individual contributors
• Strong decision-making ability in ambiguous situations, effectively balancing speed and quality while iterating based on new data
• Excellent communication skills, able to articulate technical concepts to non-technical stakeholders and advocate for engineering priorities at the leadership level and with cross-functional teams
• Operates with a strong sense of ownership and accountability for team outcomes
• Takes initiatives to solve problems proactively

​

​

The Sr. Mobile Activation Manager will be charged with making a quantifiable impact on achieving our overall annual mobile bookings target in addition to helping us achieve our mobile client retention target). This role will be responsible for monitoring our entire mobile book of business and providing regular updates to leadership along with supporting various GTM and EPD functions to ensure we meet our quarterly and annual targets. This role will be a mixture of internal and external-facing, working closely with Sales, CX, Solutions, and Strategy to support clients and prospects, helping them achieve measurable lifts with our mobile offerings. This is an exciting opportunity to influence some of the world's largest brands, across verticals and regions, along with playing a vital role in developing and accelerating our GTM strategy for scaling mobile, primarily for our Studio mobile product, however this role will encompass additional channels as we expand.

​

The role will be reporting to Sr. Director of AI Activation.

​

Responsibilities:

​

• Supporting quarterly and annual mobile bookings target
• Helping Sales Identify qualified targets across verticals (clients and prospects); Actively track progress of sales cycles across applicable tools and Support use case ideation and making strategic recommendations for specific accounts
• Collaborating closely with CX, Strategy, and Solutions on helping bring new mobile business over the finish line
• Partnering closely with Product, Product Marketing, and Strategy on the creation of additional resources to support bookings
• Partnering with Marketing and Outbounding on prospecting efforts to support our annual mobile pipeline target.
• Supporting CX and Sales on upcoming mobile renewals and upsell opportunities as well as quarterly and annual mobile retention target
• Establishing and tracking mobile Client Health Score
• Other miscellaneous tasks to support existing client base, particularly focused on Y1 client success
• Support the roll out and adoption of mobile tactics with Product and Product Enablement

​

Qualifications:

​

• 5+ years experience in a client-facing role at a SaaS company/agency/brand -- Account Management, Client Services, or Digital Marketing type role
• Understanding of key mobile marketing metrics and strategies that can increase engagement (push, in-app, SMS, WhatsApp, etc.)
• Is comfortable working in a high-paced and agile environment with an entrepreneurial spirit
• Can work both autonomously while also a strong collaborator across teams
• Is comfortable presenting to senior leadership (C--suite), both internally and externally
• Is highly organized and enjoys both vision selling / presenting in addition to project managing
• Experience with AI personalization is a plus

​

The base pay range for this position is $110,000-$125,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

​

​

Movable Ink is seeking a dynamic and results-driven Lifecycle Marketing Manager to lead the strategy and execution of our email marketing programs. In this role, you will work cross-functionally on the ideation and delivery of engaging campaigns that captivate our audience, strengthen client relationships, and drive business growth. The ideal candidate will have a proven track record of creating impactful email marketing strategies and advanced experience with marketing automation technology. You'll bring exceptional attention to detail, knowledge of email best practices, and a collaborative mindset. If you’re passionate about crafting innovative and visually compelling email experiences and thrive in a creative environment, we’d love to hear from you!

​

The role will be reporting to the Associate Director of Lifecycle Marketing.

​

Responsibilities:

​

• Lead Email Marketing Strategy: Design and execute impactful email marketing programs that engage current and prospective clients, driving business growth and brand awareness.
• Campaign Management: Collaborate with internal stakeholders to create, test, and deploy targeted email campaigns, leveraging segmentation and analytics to optimize performance.
• CRM and Marketing Tools Expertise: Utilize Marketo, Movable Ink Studio (training provided) and Salesforce to manage campaigns, guide performance, and deliver measurable results.
• Attention to Detail and Compliance: Ensure all emails adhere to industry best practices, GDPR/CCPA compliance, and brand guidelines, while creating mobile-friendly and dark-mode compatible templates.
• Reporting and Testing: Analyze campaign performance, conduct A/B testing, and provide data-driven insights to inform and improve future strategies.
• Collaborative Project Management: Work closely with cross-functional teams, meeting deadlines with precision and balancing multiple projects effectively in a fast-paced environment.

​

Qualifications:

​

• 4+ years of experience in the development of creative campaigns and execution of email.
• Solid experience with marketing automation and CRM tools (Marketo and Salesforce preferred).
• Strong communication skills.
• Exceptional attention to detail.
• A collaborative and accountable individual who is comfortable multitasking.
• Experience in project management with the ability to adhere to tight deadlines.

​

The base pay range for this position is $85,000-95,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

​

​

The Senior Analyst, Identity Governance & Administration will be a part of the team responsible for planning, implementing, and maintaining the firm-wide privacy, security and compliance strategy to protect Movable Ink’s platform. You'll work closely with leaders from around the organization to support a strong security posture aimed at protecting especially our customers' data. This includes ensuring that information security controls are operating effectively and incrementally improved.

​

Responsibilities:

​

• Support implementation of effective controls in collaboration with IT, product, security teams, and system owners
• Investigate and troubleshoot complex issues, perform root-cause analysis, provide advice on risk management strategies, and support the implementation of risk mitigation measures
• Review various manual processes across the program and find innovative solutions to use automation where possible for process efficiency
• Administer and manage user access provisioning, de-provisioning, and role assignments throughout the employee lifecycle.
• Collaborate with HR and IT departments to streamline processes of user onboarding, offboarding, and role changes.
• Coordinate and execute regular access reviews and user certification to ensure compliance with internal policies.
• Ensure access control policies are consistently enforced, maintaining least privilege access for all users.
• Assist with internal and external audits, ensuring identity management and access practices comply with relevant regulations.
• Oversee and manage annual information security training, ensuring timely completion by all employees.
• Design, implement, and track phishing simulations, analyze results, and recommend improvements to security awareness.
• Generate and maintain reports on user access trends, policy violations, and training completion.
• Stay informed of industry trends, security threats, and regulatory changes, recommending adjustments to access control policies as needed.

​

Qualifications:

​

• Knowledge and proficiency in business process optimization
• Excellent troubleshooting skills and the ability to logically think through problem resolution
• Strong communication skills across all levels and departments of the organization
• Must possess high attention to detail and the ability to prioritize work while successfully managing multiple projects and deadlines with minimal oversight
• Experience with application entitlements and Role Based Access Controls
• Solid background and experience with Excel pivot tables and graphic charts for data analysis, tracking, and reporting
• Exposure to privacy or security-related compliance frameworks preferred (e.g., SOC2, ISO 27,000 series, and GDPR)
• Security related certification(s) a plus

​

The base pay range for this position is $125,000-$145,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

​

​

Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with over 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.

​

As a Product Manager on our Studio team you will bring the customer point of view to everything, so we build and deliver new solutions that our customers love. You will help drive innovation and define the future of our Studio product. You’ll be joining a growing team at an exciting time at Movable Ink.

​

In this role you will work directly with your design and engineering partners to build out our catalog of Tactics for clients across industries. You will help marketers bring new ideas to market quickly, test and optimize to drive business results. You will collaborate across product, engineering, design to create a product roadmap that delights customers and grows our business.

​

Responsibilities:

​

• Bring the customer POV to everything we do in Engineering, Product and Design
• Work directly with customers to understand needs and opportunities
• Work directly with customers in Early Access programs to drive iteration and GA launch
• Create a high value roadmap with your partners in engineering and design that aligns with our business goals and helps us achieve our product vision
• Write use cases and user stories to build a shared understanding around user needs and the definition of success
• Prioritize upcoming sprints, features, and enhancements in the backlog
• Inform decisions with qualitative and quantitative data
• Define & track key performance indicators (KPIs) to measure & continually iterate features & functionality
• Lead cross-functional sessions to assess product adoption, success and iteration
• Identify and solve problems across teams and disciplines by partnering with other product managers, Program Management, and GTM teams

​

Qualifications:

​

• 3+ years experience in B2B Product Management
• Prior experience in marketing technology desired
• Ability to communicate with technical and non-technical audiences
• Demonstrated effectiveness working directly with customers to understand needs
• Ability to demo product and manage conversations with customers and stakeholders
• Demonstrated ability to drive through complexity to achieve results

​

The base pay range for this position is $130,000-$155,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

​

​

The Commercial Counsel will provide guidance on a variety of commercial legal issues, including by drafting and negotiating  Order Forms, Master Service Agreements and Data Privacy Agreements, and responding to compliance related requests  from internal parties, clients and other external parties. The Commercial Counsel is a high-impact role in which you will become a trusted advisor to key stakeholders while utilizing a diverse skillset in contract negotiation, critical thinking and problem-solving. This role is ideally suited for an individual who is eager to learn, has an ownership mentality, and thrives in a team-focused, fast-paced environment.

​

Responsibilities:

​

• Independently review, draft and negotiate customer SaaS agreements, including MSAs, Order Forms, DPAs and NDAs, while identifying and managing risk for the company.
• Maintain and improve existing sales contracting processes and work on other legal and compliance projects.
• Collaborate with Sales, Finance, Deal Desk, Information Security, Product, and other teams to negotiate contracts, work on cross-functional projects, and  ensure compliance with Movable’s policies and applicable laws.
• Keep up to date with developments in relevant practice areas, including  data privacy, commercial law, and other applicable regulations.

​

Qualifications:

​

• A JD from an accredited law school with admission to a state bar
• 3+ years of legal experience, with focus on drafting and negotiating SaaS, software licensing, and other technology related contracts, including MSAs, SOWs, and NDAs.
• Solid understanding of commercial contract terms (e.g., intellectual property rights, indemnification, and limitations of liability) and the ability to translate that understanding into redlines and articulate in negotiations.
• Basic knowledge of data privacy laws such as the GDPR and the CCPA; experience in negotiating Data Privacy Agreements is a plus.
• Excellent negotiating, legal drafting, and communication skills.
• Excellent attention to detail.
• Agile thinker who can pivot quickly without sacrificing quality of work.
• Team player who exhibits excellent client service and professionalism.
• Ability to keep deadlines and composure in a fast-paced environment.

​

The base pay range for this position is $140,000-$165,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

About the Team: Enterprise continuously strives to modernize our solutions to keep pace with the competitive market and the dynamic needs for data across the company’s technology solutions and business functions. Our team is responsible for executing the technology portion of the Data Strategy IT pillar. This team will work closely with technology leaders, the Data & Analytics business team and industry partners to implement new solutions for data reporting and analytics, data governance and management, and data engineering. The Cloud Data Engineering team within Data Engineering will oversee the analysis, development, implementation, and performance of our new cloud-based data solutions. This work is reflective of a significant technology inflection point as it reflects moving our data solutions from a back-office function primarily supporting reporting to one in which our data assets are the core representation of the state of our business.  This is your opportunity to be a part of the leadership team that will deliver on these strategic imperatives. 

 

As a leader with people responsibilities, you will be responsible for creating a positive environment for team member development and growth.  This includes supporting your team members’ career aspirations, and leading with diversity, equity, and inclusion intent.  This position will require the ability to maintain timely and transparent communications and exercise frequent expectations management with team members. You will build future leaders, inspire the teams, and create an environment of strong employee engagement.

 

You will be responsible for ensuring priorities are understood and adhered to on the efforts the team is engaged.  You will also be responsible for building relationships with the other IT managers supporting the Rental Domain and/or requiring Rental data, so as to ensure project deadlines are met, tightly coupled release management methodologies exist with the rental applications, requirements are documented, thorough functional and performance testing is completed, high quality code deployments are routine, applications are well documented, alerting and monitoring is implemented throughout the data pipeline process, data ingestion and ETL processes perform at the highest levels and Rental Domains are supported 24x7 at the highest levels. Additionally, you will be collaborating with the Data Engineering DevOps team on the development of KPIs to elevate the availability and usability of the Data Services we provide.

 

Execute strategic and tactical direction for the Cloud Data Engineering team’s Rental domain related to staffing, products, support, and delivery

Collaborate with Business and IT Leaders to drive out priorities for Rental domain across multiple programs and projects 

Manage teams performing analysis, design, development, testing, and support of data acquisition, integration, and serving applications to deliver high quality data assets and services used across EM

Build, develop, and execute project plans across multiple initiatives

Work on small to medium sized Product Optimization efforts for the EDL solutions

Build and maintain relationships with counterparts in the other IT Solution teams that are leveraging Rental solutions and data assets

Mentor and develop members of the Cloud Data Engineering Team

​

Equal Opportunity Employer/Disability/Veterans

The Sr. Channel Activation Manager will be charged with making a quantifiable impact on achieving our overall annual mobile bookings target in addition to helping us achieve our mobile client retention target). This role will be responsible for monitoring our entire mobile book of business and providing regular updates to leadership along with supporting various GTM and EPD functions to ensure we meet our quarterly and annual targets. This role will be a mixture of internal and external-facing, working closely with Sales, CX, Solutions, and Strategy to support clients and prospects, helping them achieve measurable lifts with our mobile offerings. This is an exciting opportunity to influence some of the world's largest brands, across verticals and regions, along with playing a vital role in developing and accelerating our GTM strategy for scaling mobile, primarily for our Studio mobile product, however this role will encompass additional channels as we expand.

​

The role will be reporting to Sr. Director of AI Activation.

​

Responsibilities:

​

• Supporting quarterly and annual mobile bookings target
• Helping Sales Identify qualified targets across verticals (clients and prospects); Actively track progress of sales cycles across applicable tools and Support use case ideation and making strategic recommendations for specific accounts
• Collaborating closely with CX, Strategy, and Solutions on helping bring new mobile business over the finish line
• Partnering closely with Product, Product Marketing, and Strategy on the creation of additional resources to support bookings
• Partnering with Marketing and Outbounding on prospecting efforts to support our annual mobile pipeline target.
• Supporting CX and Sales on upcoming mobile renewals and upsell opportunities as well as quarterly and annual mobile retention target
• Establishing and tracking mobile Client Health Score
• Other miscellaneous tasks to support existing client base, particularly focused on Y1 client success
• Support the roll out and adoption of mobile tactics with Product and Product Enablement

​

​

Qualifications:

​

• 5+ years experience in a client-facing role at a SaaS company/agency/brand -- Account Management, Client Services, or Digital Marketing type role
• Understanding of key mobile marketing metrics and strategies that can increase engagement (push, in-app, SMS, WhatsApp, etc.)
• Is comfortable working in a high-paced and agile environment with an entrepreneurial spirit
• Can work both autonomously while also a strong collaborator across teams
• Is comfortable presenting to senior leadership (C--suite), both internally and externally
• Is highly organized and enjoys both vision selling / presenting in addition to project managing
• Experience with AI personalization is a plus

​

​

The base pay range for this position is $110,000-$125,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

​

​

Customers don’t experience data; they experience content. Movable Ink activates any data into personalized content in any customer engagement. The world’s most innovative brands rely on Movable Ink to accelerate their marketing performance. Headquartered in New York City, Movable Ink and its more than 500 employees serve a global client base from operations throughout North America, Central America, Europe, Australia, and Japan.

​

As a Senior Implementation Architect, you will work with some of the world’s best-known brands, enabling them to deliver an AI-powered, highly personalized email program. You will act as a universal translator, investigator, and product evangelist focused on launching new clients efficiently and setting them up for long-term success. Using your technical expertise, you will partner with our clients and internal teams to scope and design solutions to meet clients’ objectives, develop project plans to deliver those solutions, and manage them through to completion. Naturally curious and determined, you’ll hunt down and resolve technical issues within the client environment, considering the impact on future integrations and the overall technical landscape.  

​

Responsibilities:

​

• Client Onboarding: Lead the technical setup and onboarding process for new clients, ensuring their existing marketing strategies transition smoothly to our AI/ML-based platform
• Solution Design: Collaborate with clients and internal teams to scope, design and implement novel custom technical solutions that meet client goals.
• Issue Resolution: Troubleshoot and resolve integration issues, providing actionable solutions and anticipating future challenges
• Training & Workshops: Conduct virtual and in-person engaging training sessions and workshops to empower clients and internal teams with knowledge about our platform.
• Collaboration: Work closely with Sales, Implementation Managers, and other teams to ensure a cohesive and successful client onboarding experience
• Product Expertise: Develop an in-depth understanding of Movable Ink’s platforms, staying updated on new features and functionalities, and influencing/advising product features and roadmap
• Travel: Drive value through in-person meetings; safe future travel conditions permitting, ~10% travel

​

Qualifications:

​

• 3+ years in a senior implementationor solution architect role, preferably within the marketing technology sector
• 3+ years of consulting experience, influencing marketing strategy with advanced technical solutions across interconnected systems
• Extensive experience with multiple enterprise email service providers (e.g., Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
• Ability to identify opportunities to further integrate with clients' existing APIs, web services, and tech stacks
• Proven track record of managing complex client onboarding projects
• Technical proficiency, ability to read and write HTML, CSS, and JavaScript
• 2+ years experience with cloud-based large data warehousing solutions, data lakes, and ETL processes
• Excellent problem-solving and troubleshooting skills
• High-level understanding of digital marketing strategies/objectives for Movable Ink supported channels (currently Email, Mobile) and the expected outcomes of personalization strategies
• Ability to explain technical concepts in simple terms to various stakeholders
• Strong communication and project management skills

​

• Strong understanding of AI and machine learning applications in email marketing
• Public speaking experience and thought leadership in applied AI

​

• Detail-oriented and highly organized

​

The base pay range for this position is $110,000-$135,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

​

​

Customers don’t experience data; they experience content. Movable Ink activates any data into personalized content in any customer engagement. The world’s most innovative brands rely on Movable Ink to accelerate their marketing performance. Headquartered in New York City, Movable Ink and its more than 500 employees serve a global client base from operations throughout North America, Central America, Europe, Australia, and Japan.

​

As a Senior Implementation Architect, you will work with some of the world’s best-known brands, enabling them to deliver an AI-powered, highly personalized email program. You will act as a universal translator, investigator, and product evangelist focused on launching new clients efficiently and setting them up for long-term success. Using your technical expertise, you will partner with our clients and internal teams to scope and design solutions to meet clients’ objectives, develop project plans to deliver those solutions, and manage them through to completion. Naturally curious and determined, you’ll hunt down and resolve technical issues within the client environment, considering the impact on future integrations and the overall technical landscape.  

​

Responsibilities:

​

• Client Onboarding: Lead the technical setup and onboarding process for new clients, ensuring their existing marketing strategies transition smoothly to our AI/ML-based platform
• Solution Design: Collaborate with clients and internal teams to scope, design and implement novel custom technical solutions that meet client goals.
• Issue Resolution: Troubleshoot and resolve integration issues, providing actionable solutions and anticipating future challenges
• Training & Workshops: Conduct virtual and in-person engaging training sessions and workshops to empower clients and internal teams with knowledge about our platform.
• Collaboration: Work closely with Sales, Implementation Managers, and other teams to ensure a cohesive and successful client onboarding experience
• Product Expertise: Develop an in-depth understanding of Movable Ink’s platforms, staying updated on new features and functionalities, and influencing/advising product features and roadmap
• Travel: Drive value through in-person meetings; safe future travel conditions permitting, ~10% travel

​

Qualifications:

​

• 3+ years in a senior implementationor solution architect role, preferably within the marketing technology sector
• 3+ years of consulting experience, influencing marketing strategy with advanced technical solutions across interconnected systems
• Extensive experience with multiple enterprise email service providers (e.g., Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
• Ability to identify opportunities to further integrate with clients' existing APIs, web services, and tech stacks
• Proven track record of managing complex client onboarding projects
• Technical proficiency, ability to read and write HTML, CSS, and JavaScript
• 2+ years experience with cloud-based large data warehousing solutions, data lakes, and ETL processes
• Excellent problem-solving and troubleshooting skills
• High-level understanding of digital marketing strategies/objectives for Movable Ink supported channels (currently Email, Mobile) and the expected outcomes of personalization strategies
• Ability to explain technical concepts in simple terms to various stakeholders
• Strong communication and project management skills

​

• Strong understanding of AI and machine learning applications in email marketing
• Public speaking experience and thought leadership in applied AI

​

• Detail-oriented and highly organized

​

The base pay range for this position is $110,000-$135,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

​

​

Customers don’t experience data; they experience content. Movable Ink activates any data into personalized content in any customer engagement. The world’s most innovative brands rely on Movable Ink to accelerate their marketing performance. Headquartered in New York City, Movable Ink and its more than 500 employees serve a global client base from operations throughout North America, Central America, Europe, Australia, and Japan.

​

As a Senior Implementation Architect, you will work with some of the world’s best-known brands, enabling them to deliver an AI-powered, highly personalized email program. You will act as a universal translator, investigator, and product evangelist focused on launching new clients efficiently and setting them up for long-term success. Using your technical expertise, you will partner with our clients and internal teams to scope and design solutions to meet clients’ objectives, develop project plans to deliver those solutions, and manage them through to completion. Naturally curious and determined, you’ll hunt down and resolve technical issues within the client environment, considering the impact on future integrations and the overall technical landscape.  

​

Responsibilities:

​

• Client Onboarding: Lead the technical setup and onboarding process for new clients, ensuring their existing marketing strategies transition smoothly to our AI/ML-based platform
• Solution Design: Collaborate with clients and internal teams to scope, design and implement novel custom technical solutions that meet client goals.
• Issue Resolution: Troubleshoot and resolve integration issues, providing actionable solutions and anticipating future challenges
• Training & Workshops: Conduct virtual and in-person engaging training sessions and workshops to empower clients and internal teams with knowledge about our platform.
• Collaboration: Work closely with Sales, Implementation Managers, and other teams to ensure a cohesive and successful client onboarding experience
• Product Expertise: Develop an in-depth understanding of Movable Ink’s platforms, staying updated on new features and functionalities, and influencing/advising product features and roadmap
• Travel: Drive value through in-person meetings; safe future travel conditions permitting, ~10% travel

​

Qualifications:

​

• 3+ years in a senior implementationor solution architect role, preferably within the marketing technology sector
• 3+ years of consulting experience, influencing marketing strategy with advanced technical solutions across interconnected systems
• Extensive experience with multiple enterprise email service providers (e.g., Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
• Ability to identify opportunities to further integrate with clients' existing APIs, web services, and tech stacks
• Proven track record of managing complex client onboarding projects
• Technical proficiency, ability to read and write HTML, CSS, and JavaScript
• 2+ years experience with cloud-based large data warehousing solutions, data lakes, and ETL processes
• Excellent problem-solving and troubleshooting skills
• High-level understanding of digital marketing strategies/objectives for Movable Ink supported channels (currently Email, Mobile) and the expected outcomes of personalization strategies
• Ability to explain technical concepts in simple terms to various stakeholders
• Strong communication and project management skills

​

• Strong understanding of AI and machine learning applications in email marketing
• Public speaking experience and thought leadership in applied AI

​

• Detail-oriented and highly organized

​

The base pay range for this position is $110,000-$135,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

​

​

Customers don’t experience data; they experience content. Movable Ink activates any data into personalized content in any customer engagement. The world’s most innovative brands rely on Movable Ink to accelerate their marketing performance. Headquartered in New York City, Movable Ink and its more than 500 employees serve a global client base from operations throughout North America, Central America, Europe, Australia, and Japan.

​

As an Implementation Architect, you will work with some of the world’s best-known brands, enabling them to deliver an AI-powered, highly personalized email program. You will act as a universal translator, investigator, and product evangelist focused on launching new clients efficiently and setting them up for long-term success. Using your technical expertise, you will partner with our clients and internal teams to scope and design solutions to meet clients’ objectives, develop project plans to deliver those solutions, and manage them through to completion. Naturally curious and determined, you’ll hunt down and resolve technical issues within the client environment, considering the impact on future integrations and the overall technical landscape.

​

Responsibilities:

​

• Client Onboarding: Lead the technical setup and onboarding process for new clients, ensuring their existing marketing strategies transition smoothly to our AI/ML-based platform
• Solution Design: Collaborate with clients and internal teams to scope, design and implement novel custom technical solutions that meet client goals.
• Issue Resolution: Troubleshoot and resolve integration issues, providing actionable solutions and anticipating future challenges.
• Training & Workshops: Conduct virtual and in-person engaging training sessions and workshops to empower clients and internal teams with knowledge about our platform.
• Collaboration: Work closely with Sales, Implementation Managers, and other teams to ensure a cohesive and successful client onboarding experience
• Product Expertise: Develop an in-depth understanding of Movable Ink’s platforms, staying updated on new features and functionalities, and influencing/advising product features and roadmap
• Travel: Drive value through in-person meetings; safe future travel conditions permitting, ~10% travel

​

Qualifications:

​

• 1+ years in a marketing technology specialist, technical account manager, implementationarchitect, or solution architect role, preferably within the marketing technology sector
• 1+ years of consulting experience, influencing marketing strategy with advanced technical solutions across interconnected systems
• Experience with enterprise email service providers (e.g., Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
• Ability to identify opportunities to further integrate with clients' existing APIs, web services, and tech stacks
• Proven track record of managing complex client onboarding projects
• Technical proficiency, ability to read and write HTML, CSS, and JavaScript
• Experience with cloud-based large data warehousing solutions, data lakes, and ETL processes
• Excellent problem-solving and troubleshooting skills
• High-level understanding of digital marketing strategies/objectives for Movable Ink supported channels (currently Email, Mobile) and the expected outcomes of personalization strategies
• Ability to explain technical concepts in simple terms to various stakeholders
• Strong communication and project management skills

​

• Strong understanding of AI and machine learning applications in email marketing
• Public speaking experience and thought leadership in applied AI
• Detail-oriented and highly organized

​

The base pay range for this position is $90,000-$105,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

​

​

Customers don’t experience data; they experience content. Movable Ink activates any data into personalized content in any customer engagement. The world’s most innovative brands rely on Movable Ink to accelerate their marketing performance. Headquartered in New York City, Movable Ink and its more than 500 employees serve a global client base from operations throughout North America, Central America, Europe, Australia, and Japan.

​

As an Implementation Architect, you will work with some of the world’s best-known brands, enabling them to deliver an AI-powered, highly personalized email program. You will act as a universal translator, investigator, and product evangelist focused on launching new clients efficiently and setting them up for long-term success. Using your technical expertise, you will partner with our clients and internal teams to scope and design solutions to meet clients’ objectives, develop project plans to deliver those solutions, and manage them through to completion. Naturally curious and determined, you’ll hunt down and resolve technical issues within the client environment, considering the impact on future integrations and the overall technical landscape.

​

Responsibilities:

​

• Client Onboarding: Lead the technical setup and onboarding process for new clients, ensuring their existing marketing strategies transition smoothly to our AI/ML-based platform
• Solution Design: Collaborate with clients and internal teams to scope, design and implement novel custom technical solutions that meet client goals.
• Issue Resolution: Troubleshoot and resolve integration issues, providing actionable solutions and anticipating future challenges.
• Training & Workshops: Conduct virtual and in-person engaging training sessions and workshops to empower clients and internal teams with knowledge about our platform.
• Collaboration: Work closely with Sales, Implementation Managers, and other teams to ensure a cohesive and successful client onboarding experience
• Product Expertise: Develop an in-depth understanding of Movable Ink’s platforms, staying updated on new features and functionalities, and influencing/advising product features and roadmap
• Travel: Drive value through in-person meetings; safe future travel conditions permitting, ~10% travel

​

Qualifications:

​

• 1+ years in a marketing technology specialist, technical account manager, implementationarchitect, or solution architect role, preferably within the marketing technology sector
• 1+ years of consulting experience, influencing marketing strategy with advanced technical solutions across interconnected systems
• Experience with enterprise email service providers (e.g., Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
• Ability to identify opportunities to further integrate with clients' existing APIs, web services, and tech stacks
• Proven track record of managing complex client onboarding projects
• Technical proficiency, ability to read and write HTML, CSS, and JavaScript
• Experience with cloud-based large data warehousing solutions, data lakes, and ETL processes
• Excellent problem-solving and troubleshooting skills
• High-level understanding of digital marketing strategies/objectives for Movable Ink supported channels (currently Email, Mobile) and the expected outcomes of personalization strategies
• Ability to explain technical concepts in simple terms to various stakeholders
• Strong communication and project management skills

​

• Strong understanding of AI and machine learning applications in email marketing
• Public speaking experience and thought leadership in applied AI
• Detail-oriented and highly organized

​

The base pay range for this position is $90,000-$105,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

​

​

Customers don’t experience data; they experience content. Movable Ink activates any data into personalized content in any customer engagement. The world’s most innovative brands rely on Movable Ink to accelerate their marketing performance. Headquartered in New York City, Movable Ink and its more than 500 employees serve a global client base from operations throughout North America, Central America, Europe, Australia, and Japan.

​

As an Implementation Architect, you will work with some of the world’s best-known brands, enabling them to deliver an AI-powered, highly personalized email program. You will act as a universal translator, investigator, and product evangelist focused on launching new clients efficiently and setting them up for long-term success. Using your technical expertise, you will partner with our clients and internal teams to scope and design solutions to meet clients’ objectives, develop project plans to deliver those solutions, and manage them through to completion. Naturally curious and determined, you’ll hunt down and resolve technical issues within the client environment, considering the impact on future integrations and the overall technical landscape.

​

Responsibilities:

​

• Client Onboarding: Lead the technical setup and onboarding process for new clients, ensuring their existing marketing strategies transition smoothly to our AI/ML-based platform
• Solution Design: Collaborate with clients and internal teams to scope, design and implement novel custom technical solutions that meet client goals.
• Issue Resolution: Troubleshoot and resolve integration issues, providing actionable solutions and anticipating future challenges.
• Training & Workshops: Conduct virtual and in-person engaging training sessions and workshops to empower clients and internal teams with knowledge about our platform.
• Collaboration: Work closely with Sales, Implementation Managers, and other teams to ensure a cohesive and successful client onboarding experience
• Product Expertise: Develop an in-depth understanding of Movable Ink’s platforms, staying updated on new features and functionalities, and influencing/advising product features and roadmap
• Travel: Drive value through in-person meetings; safe future travel conditions permitting, ~10% travel

​

Qualifications:

​

• 1+ years in a marketing technology specialist, technical account manager, implementationarchitect, or solution architect role, preferably within the marketing technology sector
• 1+ years of consulting experience, influencing marketing strategy with advanced technical solutions across interconnected systems
• Experience with enterprise email service providers (e.g., Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
• Ability to identify opportunities to further integrate with clients' existing APIs, web services, and tech stacks
• Proven track record of managing complex client onboarding projects
• Technical proficiency, ability to read and write HTML, CSS, and JavaScript
• Experience with cloud-based large data warehousing solutions, data lakes, and ETL processes
• Excellent problem-solving and troubleshooting skills
• High-level understanding of digital marketing strategies/objectives for Movable Ink supported channels (currently Email, Mobile) and the expected outcomes of personalization strategies
• Ability to explain technical concepts in simple terms to various stakeholders
• Strong communication and project management skills

​

• Strong understanding of AI and machine learning applications in email marketing
• Public speaking experience and thought leadership in applied AI
• Detail-oriented and highly organized

​

The base pay range for this position is $90,000-$105,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

The Lead Architect in the API Practice will work closely with solution teams across the organization, help promote a culture of an API first approach in solution design by coaching and guiding the solution engineering team. This individual will help design the APIs required for alignment with the guiding principles, best practices and standards laid out by EM. Through these efforts, the architect will contribute to the API marketplace and ensure a single version of the truth of business capabilities. The architect will also participate and contribute significantly to the goals of other workstreams of the Enterprise Mobility API Governance.

 

To be successful in this role, you will need to influence and partner with other technologists and leaders. You will need to foster relationships with engineers, architects, and people leaders to ensure we are developing cohesive and comprehensive solutions.

 

Additional Responsibilities:

Project Planning & Strategic Planning

​

• May contribute to the development of strategic planning for the department and communicates clear, concise strategic vision
• Assists with project planning; provides technical leadership to project teams and/or leads project teams within own area/department and across functional teams
• Works on large, complex initiatives that address future concepts, products or technologies; analyzes and evaluates all variable factors and risk
• Defines, develops, communicates, and implements standards, processes, and procedures for the team or department

​

Building Relationships

​

• Maintains effective relationships with all levels of company management, internal and external customers that promotes understanding and produces results for both parties

​

Innovation & Decision Making

​

• Establishes and monitors key performance metrics to ensure compliance of established standards, processes, and procedures
• Analyzes, influences, and translates business requirements into architectural blueprints that align with overall technology vision. May contribute to the global architecture strategies
• Gathers and identifies solution needs; performs risk analysis, defines the architecture; acts as the ambassador to drive key stakeholder acceptance
• Defines, creates and evaluates processes; identifies, recommends and influences strategic solutions; designs solutions using in-depth knowledge of business strategy, security, technologies and architectural methods
• Defines the architectural considerations and collaborates with Engineers on the direction for the development of solutions or enhancements; may lead the discovery process. Maintains knowledge of emerging architectural methods and technologies for application to the environment

​

Leading & Inspiring

​

• Listens to and evaluates customer needs to determine and provide high quality solutions that align with customer expectations; Identifies opportunities for improvement; ensures others are aligned with customer expectations
• Provides guidance and oversight across multiple solutions to ensure that the technologies are secure, interoperate and connect appropriately and also support company vision and strategy
• Actively coaches, mentors and teaches others; uses influence, expertise and leadership to support other teams as they implement solutions 

​

 

Equal Opportunity Employer/Disability/Veterans

 

Responsibilities

The Director, Software Engineering will direct and oversee the transition of COVID-19 data systems to support endemic, emerging health conditions, infectious diseases, and environmental surveillance, and ensure that data systems developed to support COVID-19 can be sustained and expanded as necessary to support both COVID-19 endemic phase and other outbreak and pandemic. The incumbent will work closely with stakeholders, engineering teams, and other managers to ensure that COVID data systems align with business goals and technical requirements.

​

This position will be responsible for directing, leading and supervising software engineering teams through architecting, designing, building, testing, and implementing innovative services and technical solutions across full stack of COVID-19 data systems The incumbent will encourage innovation and implementation of new technology, and ensure scalable, secure and resilient implementations.

​

Other appropriate related duties as assigned.

​

Minimum Qualifications

Bachelor’s degree in Computer Science, Management Information Systems, Computer Information Systems, or a related field and six years of experience in the direction and/or management of an information technology program or closely related field, public health, health/human services, or health regulatory program or community-based services program/ organization; OR an Associate’s degree in a related field and eight years of such experience; OR ten years of such experience. The years of experience must have included policy formulation, program planning, design, implementation, evaluation, and/ or allocation of resources. At least four years of experience must have included supervision of staff. A Master’s degree in a related field may substitute for one year of experience.

​

Preferred Qualifications

At least seven years of experience in application architecture, creating standard practices, and overall design of complex systems, with at least five years in a senior technical leadership role.  At least two years’ experience architecting and developing applications on a cloud architecture. Relevant experience supporting public health data systems as well as technology operations and design, evaluating and troubleshooting complex problems, documenting technical concepts, diagrams, and instructions for a wide variety of stakeholders. A Master’s degree in Computer Science Technology or Information Technology.

​

Conditions of Employment

Grant funded position. Compliance with funding requirements such as time and effort reporting, grant deliverables, and contract deliverables, is required.

​

Valid and unrestricted authorization to work in the U.S. is required. Visa sponsorship is not available for this position.

​

Travel, up to 10% of the time, may be required.

​

The selected candidate must reside within a reasonable commuting distance of the official work location specified in the job posting and must also be located in or willing to relocate to one of the following states: New York, New Jersey, Connecticut, Vermont, or Massachusetts, prior to hire. Telecommuting will not be available.

​

This position may require occasional work on weekends, after-hours, and holidays.

​

HRI participates in the E-Verify Program.  

​

HRI has a long-standing dedication to diversity, equity, and inclusion in our workforce. HRI is committed to the principle of non-discrimination in all phases of its employment procedures and practices.

​

Affirmative Action/Equal Opportunity Employer/Qualified Individuals with Disabilities/Qualified Protected Veterans

​

www.healthresearch.org

​

About Health Research, Inc.

Join us in our mission to make a difference in public health and advance scientific research! At Health Research, Inc. (HRI), your work will contribute to meaningful change and innovation in the communities we serve! At HRI, we are on a mission to transform the health and well-being of the people of New York State through innovative partnerships and cutting-edge public health initiatives. As a dynamic non-profit organization, HRI plays a crucial role in advancing the strategic goals of the New York State Department of Health (DOH), Roswell Park Comprehensive Cancer Center (RPCCC), and other health-related entities.

​

HRI offers a robust, comprehensive benefits package to eligible employees, including:

​

• Health, dental and vision insurance - Several comprehensive health insurance plans to choose from;
• Flexible benefit accounts - Medical, dependent care, adoption assistance, parking and transit;
• Generous paid time off - Paid federal and state holidays, paid sick, vacation and personal leave;
• Tuition support - Assistance is available for individuals pursuing educational or training opportunities;
• Retirement Benefits - HRI is a participating employer in the New York State and Local Retirement System and offers optional enrollment in the New York State Deferred Compensation Plan. HRI provides a postretirement Health Benefits Plan for qualified retirees to use towards health insurance premiums and eligible medical expenses;
• Employee Assistance Program - Provides educational and wellness programs, training, and 24/7 confidential services to assist employees, both personally and professionally;
• And so much more!

​

​

The Client Experience Manager (CXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a CXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.

​

Responsibilities:

​

• You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
• Act as the internal point of contact for updates on account health and escalating churn risks as needed
• Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
• Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
• Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
• Instill testing best practices to prove ROI value of Movable Ink
• Maintain a best in class retention rate and realize growth within your covered book of business
• Train and/or mentor other team members, as needed

​

Qualifications:

​

• 2+ years of Account Management, Client Services or Digital Marketing Experience
• Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
• Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
• Familiarity with HTML and CSS
• Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
• Experience presenting and influencing client audiences

​

The base pay range for this position is $70,000-$85,000/year, which can include additional bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

​

​

As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.

​

​

Responsibilities:

​

• Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines.
• Possess an understanding of client's business, program goals and objectives; implement quick and sophisticated use cases to ensure Movable Ink’s software drives measurable and scalable value
• Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship.
• Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
• Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
• Configure and thoroughly QA campaigns ahead of launches
• Partner closely with Sales and Implementation Architects throughout the Implementation period to convert clients to paid programs.

​

Qualifications:

​

• 2+ years of account, project, or implementation management experience required
• Experience with email service providers or email marketing company
• Ability to multitask, prioritize, and manage time efficiently
• Good communication skills and the ability to synthesize complex topics for multiple audiences
• Familiarity with the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
• Strong troubleshooting and problem-solving skills
• High level understanding of Email Marketing strategies
• Attention to detail and a strong commitment to quality
• Strong technical affinity, ability to quickly learn and use new technologies

​

The base pay range for this position is $70,000-$85,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

​

​

As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.

​

​

Responsibilities:

​

• Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines.
• Possess an understanding of client's business, program goals and objectives; implement quick and sophisticated use cases to ensure Movable Ink’s software drives measurable and scalable value
• Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship.
• Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
• Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
• Configure and thoroughly QA campaigns ahead of launches
• Partner closely with Sales and Implementation Architects throughout the Implementation period to convert clients to paid programs.

​

Qualifications:

​

• 2+ years of account, project, or implementation management experience required
• Experience with email service providers or email marketing company
• Ability to multitask, prioritize, and manage time efficiently
• Good communication skills and the ability to synthesize complex topics for multiple audiences
• Familiarity with the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
• Strong troubleshooting and problem-solving skills
• High level understanding of Email Marketing strategies
• Attention to detail and a strong commitment to quality
• Strong technical affinity, ability to quickly learn and use new technologies

​

The base pay range for this position is $70,000-$85,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

​

​

As an Implementation Manager you will work with some of the world’s best known brands, enabling them to deliver a highly personalized email program, using both our AI and personalization products. You will act as a product expert and the owner of projects to launch new clients on both the Studio and Da Vinci platforms. Using your Client and Project Management expertise, you will partner with our clients and internal teams to understand their goals, then develop project plans using industry standards and manage them through to completion. Naturally curious with an attention to detail, you’ll navigate issues as they arise and ensure they meet a resolution.

​

​

Responsibilities:

​

• Day to day point person and Project Manager for launching new clients, communicating and collaborating throughout the implementation, and holding regularly scheduled calls with clients and internal teams to meet deadlines.
• Possess an understanding of client's business, program goals and objectives; implement quick and sophisticated use cases to ensure Movable Ink’s software drives measurable and scalable value
• Build a strong rapport with new clients immediately; show expertise and earn trust to create a strong relationship.
• Perform platform training and evangelizing for our best practices and suggested product implementation. Overcome common objections and questions to quickly move launches forward.
• Lead and collaborate on custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
• Build excitement about their success with the service and do everything necessary to hit their goals/KPIs
• Configure and thoroughly QA campaigns ahead of launches
• Partner closely with Sales and Implementation Architects throughout the Implementation period to convert clients to paid programs.

​

Qualifications:

​

• 2+ years of account, project, or implementation management experience required
• Experience with email service providers or email marketing company
• Ability to multitask, prioritize, and manage time efficiently
• Good communication skills and the ability to synthesize complex topics for multiple audiences
• Familiarity with the technologies that underpin the modern web (HTML, JavaScript, API’s etc.)
• Strong troubleshooting and problem-solving skills
• High level understanding of Email Marketing strategies
• Attention to detail and a strong commitment to quality
• Strong technical affinity, ability to quickly learn and use new technologies

​

The base pay range for this position is $70,000-$85,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

​

​

As a Technical Support Specialist you will be challenged with investigating and resolving complex customer issues escalated by our clients, Client Experience and Solutions teams.  

​

Additionally you will have the opportunity to be innovative and forward-thinking, creating documentation, streamlining processes, and building internal tools and features to address common customer issues and gaps in product functionality. In effect you’ll be solving difficult problems upstream to improve both product quality, as well as the overall customer experience.

​

This role requires either a Sunday to Thursday or Tuesday to Saturday schedule.

​

​

Responsibilities:

​

• Become a technical expert in Movable Ink’s Products and custom solutions
• Take ownership of client and internal support requests from initial contact to resolution including troubleshooting, determining root cause, and ensuring that the initiator understands the resolution
• Provide customer feedback to our Product and Engineering teams
• Write documentation, knowledge base articles, and tutorials to improve the customer experience of Movable Ink’s products and services
• Able to participate in on-call rotation approximately once per month

​

Qualifications:

​

• Demonstrated ability to solve technical problems
• Ability and willingness to work a shifted schedule, either Sunday to Thursday or Tuesday to Saturday
• Desire to educate others in Movable Ink’s Products and technical knowledge to reduce repeat support requests
• Basic experience with support tools such as Django, Kibana, Jenkins, Google Cloud Platform, Grafana, and AWS Cloud Watch or similar.
• Solid knowledge of web technologies/tools (Web Services, API’s, HTML/CSS, relational data, etc.)
• Experience with at least one of the languages that underpin the modern web (JavaScript, Python etc.)
• Solid knowledge of databases including SQL
• Solid understanding of browser debugging (XMLHttpRequests, analyzing page source, HAR captures, iFrame behavior, Meta tags, performance testing, etc)
• Solid understanding of cloud hosting platforms