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![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90289_Customer.io-Banner.webp)
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Mission and Vision
Our Values
Meet Our Team
Perks and Benefits
Professional Developments
Parental Leave and Caretaking
Health and Medical
Commitment to DEI
Retirement Benefits
How We Work
How We Pay
Our Culture
Other Perks and Benefits
Our Tech Stack
Careers at
Customer.io
Administration
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Data Science + Analytics
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Finance
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IT
IT
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Entry-level, Junior, or Associate
Entry-level, Junior, or Associate
VP+
VP+
Director
Director
Manager
Manager
Mid-Senior ICs
Mid-Senior ICs
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
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We’re looking for a Senior Financial Analyst to join our FP&A team. Reporting to the Senior Finance Manager, this role will help level up our business reporting, play a major role in financial planning and analysis, and support key decision makers at the company. For this newly created role, we’re looking for a self-starter to create new reporting and forecasting solutions for the Finance team and our business partners across the organization.
Some things you'll do
- Support monthly and quarterly reporting and forecasting, annual financial planning, and long-range planning
- Build and maintain custom reports/dashboards by department, identify budget variances, and suggest appropriate actions as needed
- Help prepare materials for Board of Directors meetings and reporting for company leadership
- Partner with Accounting team to support month-end close
- Streamline manual financial reporting processes, and create new dashboards that provide greater insights on business trends
- Provide ad hoc financial analysis to support decision making across the organization
- Identify and execute on opportunities for reporting enhancements and process improvements
About you
- Analytical mindset with a penchant for problem solving and working with large amounts of data
- Bias for action, high attention to detail, and ability to work independently as well as collaborate within a team
- Enterprise SaaS experience, and experience working in fast-paced, scaling organizations are a plus
- Investment banking, consulting experience, or corporate FP&A experience preferred
What we're looking for
- 4+ years of experience
- Experience building and maintaining complex financial models, and producing management-level reporting
- Strong working knowledge of financial planning tools (Adaptive, Mosaic, Anaplan, etc.), and experience with data analytics and visualization platforms (Sigma, Looker, etc.)
- Advanced skills with Google and Microsoft Suite (Excel / Google Sheets, PowerPoint, etc.)
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $135,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 60-minute video call with the Hiring Manager
- Take Home Assignment
- Assignment Review Call with two potential team members
- Final Interview
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
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Hi, I’m Billy, Sr. Director of Channel Sales at Customer.io. We are looking for a high-energy individual, to join our partnerships team as a Strategic Channel Account Manager working with our highest priority partners on the East Coast of North America. We currently work with 100+ Implementation and Marketing agencies globally to close new business and support our existing client base. You will be the face of Customer.io, working with existing partners, acquiring new ones, and attending industry events to source and close new prospects. You will be responsible for 1) Generating partner-sourced opportunities and managing end-to-end sales cycles 2) Holding a closed revenue quota from partner-sourced opportunities 3) Enabling partners to lead sales cycles for Customer.io 4) Supporting partners to level up in our Partner Program 5) Providing as much value as possible to our partners through revenue share, co-selling, referrals, and marketing.
If you’ve been a top performer in sales or partnerships, and are looking to join our growing team then this is an excellent role for you!
Some things you’ll do:
- Drive new revenue through our existing and new agency partners and maintain a closed revenue quota
- Manage full sales cycles, including exploratory calls and demos with partners
- Build your pipeline by sourcing new opportunities from partners
- Create mutual accountability plans (i.e. partner sales targets) with external stakeholders and drive urgency to deliver results
- Deliver product and sales training to channel partners to ensure they are equipped to effectively sell and promote customer.io products and services
- Enable partners to know how to position Customer.io above competitors
- Manage relationships with existing and new partners
- Attend industry conferences, masterminds, and networking events to prospect new clients
- Quarterly in-person meetings with your top partners
- Engage with hundreds of client-facing team members from your partners through email, lunch and learn, and in-person meetings
- Develop our partner program, processes, and documents to enable our partners to become ambassadors of the Customer.io platform
- Become a Customer Marketing Expert
Competencies / Qualifications
- Located on the East Coast of North America, preferably (i.e. Toronto, NYC, Boston, Miami, Austin, or surrounding areas)
- 2+ years experience in an Account Executive or sales-focused partnership role
- Up to 20% of travel within your designated region
- You have experience running full sales cycles and working with partners
- Consultative selling experience and understanding of Sandler Sales & MEDDIC Sales qualification processes
- You’ve been a top performer at your previous roles and held sales targets
- You’ve managed partner, customer, or prospect relationships on an ongoing basis and not just transactional
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $119,000 base + $51,000 variable = $170,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter (Maria)
- 45-minute video call with the Hiring Manager (Billy)
- Take Home Assignment (1 week)
- Assignment Review Call w/ Billy - 20 minutes
- 30-minute interview w/ Matt
- 30-minute interview w/ Sterling
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
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We seek a strategic and results-driven Senior Demand Generation Manager to drive our lead generation efforts for the self-service funnel. In this role, you will develop and execute strategies to grow our self-service revenue using paid channels, product-led growth tactics, and other demand-generation initiatives. Your primary focus will be on achieving our self-service targets for the year by building scalable, efficient, and high-impact campaigns that attract and convert new customers through a product-led growth journey.
Key Responsibilities:
- Strategy Development:
+ Own the creation and implementation of new demand-generation strategies that drive qualified new trials starts
+ Optimize the current portfolio of marketing efforts, including paid advertising, product-led growth tactics, and other relevant demand-generation approaches.
- Campaign Management:
+ Plan, execute, and optimize multi-channel campaigns to drive user acquisition, engagement, and conversion to leads.
+ Collaborate with the growth team to leverage product insights and features that enhance the customer journey and increase top-of-funnel conversions.
+ Utilize data-driven approaches to identify and present growth opportunities and refine targeting, messaging, and channel strategies.
- Performance Analysis:
+ Track, analyze, and report on the performance of demand generation campaigns, providing insights and recommendations for continuous improvement.
+ Collaborate with our data team to create and maintain dashboards to monitor key performance indicators (KPIs) and track progress toward self-service targets.
- Cross-Functional Collaboration:
+ Work closely with the marketing, growth, sales, and operations teams to ensure alignment and drive the success of demand generation initiatives.
+ Collaborate with content creators to develop compelling ads and creative assets that support campaign goals and resonate with our ideal customer profile.
+ Partner with the analytics team to enhance lead-scoring models and optimize campaign performance based on actionable insights.
- Budget Management:
+ Allocate and report on the demand generation budget for the self-service funnel, ensuring efficient resource allocation to maximize ROI.
+ Continuously evaluate the effectiveness of spending and make adjustments as necessary to achieve targets.
Who You Are:
- Experience:
+ 5+ years of experience in demand generation, growth marketing, or related roles, preferably in a B2B SaaS environment.
+ Proven track record of developing and executing successful demand-generation campaigns that drive measurable results.
+ Strong understanding of paid media, product-led growth, and multi-channel marketing strategies.
+ Demonstrated success in growing a product-led growth funnel as part of a previous role.
- Strategic Mindset:
+ Ability to think strategically and develop long-term plans that align with overall business objectives.
+ Skilled in using data to inform decision-making and drive iterative improvements.
- Project Management:
+ Excellent project management skills with the ability to juggle multiple campaigns and initiatives simultaneously.
+ Experience using marketing automation tools and CRM systems (e.g., HubSpot, Salesforce) to manage and optimize campaigns.
- Collaboration & Communication:
+ Strong cross-functional collaboration skills with the ability to work effectively with various teams across the organization.
+ Excellent communication skills, both written and verbal, with the ability to present complex ideas in a clear and compelling way.
+ Experience partnering with a sales or revenue org to accomplish revenue targets.
- Growth Mindset:
+ A passion for learning and staying ahead of industry trends, with a focus on continuous improvement and innovation.
+ Eagerness to step up to new challenges and contribute to the fast-paced growth of our company.
What You'll Achieve:
- By 3 Months:
+ Fully understand our self-service funnel, including key performance indicators, user personas, and existing marketing strategies.
+ Begin executing targeted campaigns aimed at driving immediate growth in the self-service funnel.
- By 6 Months:
+ Lead the optimization of multi-channel campaigns, significantly increasing conversion rates and user acquisition through the self-service funnel.
+ Develop a comprehensive demand generation strategy for the next 12 months, aligned with company growth goals.
+ Present your strategic plan during monthly self-service business review meetings and integrate your proposal into our 2025 growth plans.
- By 12 Months:
+ Establish a scalable demand generation engine that consistently meets or exceeds self-service funnel targets.
+ Implement advanced attribution and tracking mechanisms to improve the accuracy of campaign performance insights.
Why Join Us?
- Impact: Your work will have a direct and significant impact on our company's growth trajectory and success.
- Culture: Be part of a dynamic and fast-growing team that values innovation, collaboration, and continuous learning.
- Growth: This is an exciting opportunity to take on a leadership role in shaping the future of our self-service demand generation efforts.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,200 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $125,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 60-minute video call with the Hiring Manager
- Take Home Assignment
- Assignment Review Call with two potential team members
- Final Interview
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
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TLAP,bkb2
7sOb
Hi, I’m Kevin! I lead the Account Management team here at Customer.io. We’re looking for an Associate Account Manager to join our growing team.
As an Associate Account Manager at Customer.io, you’ll play a key role in building and maintaining strong client relationships. You'll work with your assigned accounts to ensure their needs are met, manage renewals, and identify growth opportunities. This is a great opportunity to get hands-on experience in account management while collaborating with teams across Customer.io, such as Sales, Marketing, and Customer Success.
We don’t need you to be an expert in everything, but rather someone eager to learn, passionate about customer satisfaction, and ready to help our clients succeed. You’ll be supported every step of the way as you take on challenges and grow in your role.
Some things you'll do:
- Build Relationships: You’ll be the go-to person for your clients, managing their accounts and renewals while collaborating with the Customer Success team to strengthen client connections and support their growth with Customer.io.
- Support Growth: Collaborate with Account Managers to develop strategies that enhance client satisfaction and pipeline health, ensuring we’re always working towards growth and success.
- Track Progress: Monitor key performance indicators (KPIs) for your accounts, spotting any potential issues early and working with the team to find solutions.
- Be There for Clients: Act as the main point of contact for clients, addressing their inquiries and issues, and collaborate with billing to manage account-related matters and ensure a smooth experience.
- Learn and Grow: Stay on top of industry trends, expand your skills in account management, and look for ways to contribute to the team’s success.
About you:
- You’re curious and ready to dive into account management, eager to learn how to help clients achieve their goals.
- You’ve got a knack for building strong relationships and a passion for delivering exceptional customer service.
- You’re organized and detail-oriented, able to manage multiple tasks while keeping an eye on the big picture.
- You’re adaptable and thrive in fast-paced environments, always ready to take on new challenges.
- You’re a team player who loves collaborating with others to drive success.
What we're looking for:
- You’ve got 1-2 years of experience in a role where you’ve interacted with customers, solved problems, and managed relationships.
- You’re located in the Americas or Dublin, Ireland.
- Whether you’ve worked in Sales, Customer Success, Account Management, or a similar field, you’re excited about helping clients succeed.
- You’re a strong communicator, able to convey ideas clearly and build rapport with clients and teammates alike.
- You’re tech-savvy, and if you’ve used CRM tools or worked in a SaaS environment, that’s a plus!
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,200 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $54,000 base + $22,500 variable = $76,500 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take Home Assignment
- Assignment Review Call with the Hiring Team
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Q3V2
vr2v
TLAP,bkb2
7sOb
Hi, I’m Kevin! I lead the Account Management team here at Customer.io. We’re looking for an Associate Account Manager to join our growing team.
As an Associate Account Manager at Customer.io, you’ll play a key role in building and maintaining strong client relationships. You'll work with your assigned accounts to ensure their needs are met, manage renewals, and identify growth opportunities. This is a great opportunity to get hands-on experience in account management while collaborating with teams across Customer.io, such as Sales, Marketing, and Customer Success.
We don’t need you to be an expert in everything, but rather someone eager to learn, passionate about customer satisfaction, and ready to help our clients succeed. You’ll be supported every step of the way as you take on challenges and grow in your role.
Some things you'll do:
- Build Relationships: You’ll be the go-to person for your clients, managing their accounts and renewals while collaborating with the Customer Success team to strengthen client connections and support their growth with Customer.io.
- Support Growth: Collaborate with Account Managers to develop strategies that enhance client satisfaction and pipeline health, ensuring we’re always working towards growth and success.
- Track Progress: Monitor key performance indicators (KPIs) for your accounts, spotting any potential issues early and working with the team to find solutions.
- Be There for Clients: Act as the main point of contact for clients, addressing their inquiries and issues, and collaborate with billing to manage account-related matters and ensure a smooth experience.
- Learn and Grow: Stay on top of industry trends, expand your skills in account management, and look for ways to contribute to the team’s success.
About you:
- You’re curious and ready to dive into account management, eager to learn how to help clients achieve their goals.
- You’ve got a knack for building strong relationships and a passion for delivering exceptional customer service.
- You’re organized and detail-oriented, able to manage multiple tasks while keeping an eye on the big picture.
- You’re adaptable and thrive in fast-paced environments, always ready to take on new challenges.
- You’re a team player who loves collaborating with others to drive success.
What we're looking for:
- You’ve got 1-2 years of experience in a role where you’ve interacted with customers, solved problems, and managed relationships.
- You’re located in the Americas or Dublin, Ireland.
- Whether you’ve worked in Sales, Customer Success, Account Management, or a similar field, you’re excited about helping clients succeed.
- You’re a strong communicator, able to convey ideas clearly and build rapport with clients and teammates alike.
- You’re tech-savvy, and if you’ve used CRM tools or worked in a SaaS environment, that’s a plus!
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,200 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $54,000 base + $22,500 variable = $76,500 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take Home Assignment
- Assignment Review Call with the Hiring Team
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Q3V2
vr2v
TLAP,bkb2
p1w8
Hi, I'm Kendall, Sales Manager here at Customer.io.
We're looking for a motivated and successful Mid-Market Account Executive to join our growing sales team at Customer.io to support our next stage of growth. This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked mid-market deals in the MarTech or Saas space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.
As a Mid-Market Account Executive, you’ll represent Customer.io to our largest prospective customers.
This is a full-cycle sales role (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.
We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.
Some things you'll do...
- Prospect into our ICP (ideal customer profile) to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
- Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
- Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
- Schedule and perform online demos with qualified prospects.
- Uncover key business needs and problems, match Customer.io's solutions and features
- Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
- Explain and demonstrate the features and merits of our products and services
About you...
- A minimum of 2 years as a top performer in a B2B Saas based Account Executive role, ideally within the Marketing Technology landscape.
- Proven track record of quota and goal achievement.
- Familiarity with MEDDPICC or a similar sales framework.
- Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence.
- Ability to identify customer business needs in order to recommend relevant solutions
- Ability to prioritize responsibilities in a fast-paced and dynamic environment
- You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
- You have a Growth Mindset, and always put your customers first!
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $95,000 + $95,000 = $190,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Mock Discovery Call with a few members of the team
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU
vr2v
TLAP,bkb2
HNzb
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU
vr2v
TLAP,bkb2
HNzb
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU
vr2v
TLAP,bkb2
HNzb
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
H01X,KJCx
vr2v
TLAP,bkb2
p1w8
Hi, I'm Will, Head of Analytics at Customer.io. I'm looking for a new senior data analyst/analytics engineer to join our team supporting our Product organization with a particular focus on supporting our Product-Lead-Growth (PLG) initiatives and other Product team-driven priorities!
As a member of our Analytics team, we'll work together to curate our data, uncover insights, and create dashboards. By helping stakeholders across our team understand how each element of the business is operating, you'll help us move smarter and faster.
You'll be a consultant and trusted advisor to folks across our functional teams, but particularly focused on supporting our Engineering, Product, and Design (EPD) org as they work to improve our product and our customers’ experience. While data helps inform many decisions at Customer.io, it’s one factor alongside other things like customer research, our experience, and intuition. You won’t find us running experiments to figure out which of 50 shades of blue is the best one for a button color! You'll be helping us make decisions that matter.
A bit about how we work...
We get data into our Snowflake warehouse though a mix of scalable SaaS ETL tools (Stitch, Customer.io’s Data Pipelines) and engineering-managed data pipelines for data originating from our production systems. We curate that raw data into an analytics layer using dbt and then build charts and dashboards on top of that layer in Sigma or build Mixpanel dashboards based on product usage events. Sometimes we'll take that data into Sheets to build a forecast or pipe it into a specialized tool for more exploration. We're always interested in exploring new ways to unearth insights.
As our new Senior Product Data Analyst, you will...
- Own our Product Analytics data catalogue and work with various EPD squads to ensure we’re tracking the right things in the right way to generate valuable insights.
- Review our PLG customer journey, the data we have available, inclusive of quality, and make a plan to improve data quality and comprehensiveness to deliver a clean PLG channel dashboard and funnel.
- Study our existing product analytics and usage data to align the team around specific “aha” moments that drive desired outcomes and metric definitions for those outcomes. You would then use these findings and metrics to, for example, work with our Growth squad to devise a series of experiments to decrease time to aha for newly onboarding self-serve customers.
- Work with our Growth squad to create a framework for managing experiments within the PLG funnel and provide recommendations around the team’s experimentation calendar and specific experiments.
- Work with various EPD squads to understand the impacts of changes to the product experience on outcomes like retention and customer experience or input metrics that drive those outcomes.
- Solve other data problems for the company as-needed.
You are...
- An independent problem-solver, but aren’t afraid to ask for help or collaboration when you need to.
- Curious, inquisitive, and constantly seeking to understand how things work.
- Capable of digging through the weeds to find a nugget of insight, but willing to step back before you've lost a week to a fruitless search.
- Empathetic and able to put yourself into the shoes of your stakeholders to better understand what they care about and help them answer the questions they may not yet know they need to ask.
- You know how to build and maintain clean, intuitive datasets that will enable you to answer new questions quickly and accurately.
- A strong communicator - particularly in written form since clear writing will be important to sharing your insights with others across our distributed team.
- Based in UTC -4 to -7 (North or South America) to maximize working hours overlap.
What we're looking for
- 6+ years of data analysis experience, leveraging descriptive and predictive data techniques
- 4+ years of experience focused on feature and usage metrics, A/B testing, conversion and retention, segmentation, and developing user archetypes and their usage patterns
- 2+ years of experience supporting product teams
- 2+ years of experience uncovering data insights to form hypothesis, designing product experiments, evaluating results and making recommendations
- Multiple years of experience working with Product Analytics tools like Mixpanel and Amplitude and a point of view on what belongs there vs a general purpose BI tool.
- An exceptional story-teller who can communicate complex analyses in digestible ways to a non-technical audience.
- Someone who will help business leaders and EPD squads see around corners and drive impactful change to the business.
- Fluency in SQL to query and dbt to transform data.
Ideally, but not required...
- You’ve used tools in our stack like: dbt, Mixpanel, Snowflake, Sigma, Stitch Data, Customer.io Data Pipelines or Paradime.
- You’ve worked with data from CRM tools like Salesforce or Salesloft.
- You’ve worked with data from payment applications like Stripe or Ordway.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $125,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 45-minute video call with two potential peers
- Take-Home Assignment & Review Call with the team
- 45-minute video call with two potential stakeholders
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Q3V2
vr2v
TLAP,bkb2
p1w8
Hi, I'm Mike, Sales Manager of our EMEA region here at Customer.io.
We're looking for a motivated and successful Mid-Market Account Executive, EMEA to join our growing sales team at Customer.io to support our next stage of growth. This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level and help lead our expansion into the EMEA market. If you’ve worked mid-market deals in the MarTech or Saas space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.
As a Mid-Market Account Executive, EMEA, you’ll represent Customer.io to our largest prospective customers.
This is a full-cycle sales role (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.
We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.
Some things you'll do...
- Prospect into our ICP (ideal customer profile) within the EMEA region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches
- Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers
- Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
- Schedule and perform online demos with qualified prospects
- Uncover key business needs and problems, match Customer.io's solutions and features
- Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
- Explain and demonstrate the features and merits of our products and services
About you...
- A minimum of 2 years as a top performer in a B2B Saas based Account Executive role, ideally within the Marketing Technology landscape
- Proven track record of quota and goal achievement
- Familiarity with MEDDPICC or a similar sales framework
- Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
- Ability to identify customer business needs in order to recommend relevant solutions
- Ability to prioritize responsibilities in a fast-paced and dynamic environment
- You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
- You have a Growth Mindset, and always put your customers first!
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 60-minute Mock Call with the Hiring Team
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU
vr2v
TLAP,bkb2
7RYL
Hi, I’m Paul, VP Engineering at Customer.io. I’m looking for a Director of Engineering to join our team.
At Customer.io, we are on a mission to transform customer communication, ensuring that each interaction is not just timely and personalized but truly impactful. Our comprehensive suite of products includes Journeys, a marketing automation platform, Data Pipelines, a pioneering Customer Data Platform (CDP), and Parcel, an innovative email coding platform designed to streamline email development. By empowering marketers with the tools they need to deliver real-time, accurate data to every customer touchpoint, we enable our customers to Say More, More Powerfully, and forge deeper connections with their audience.
As a Director of Engineering at Customer.io, you will...
- Lead and manage a team of engineering managers and engineers to ensure the successful delivery of projects across the engineering organization, providing guidance and support throughout the process.
- Foster a culture of accountability, inclusivity, collaboration, and empathy across multiple engineering teams promoting a positive and productive work environment.
- Oversee the scalability, architectural integrity, flexibility, and security of solutions developed by multiple engineering teams, ensuring alignment with customer needs and company objectives.
- Collaborate with company stakeholders to align engineering efforts with overall business objectives and customer needs, ensuring that projects contribute to the company's strategic goals.
- Manage department budgets effectively, allocating resources efficiently to support engineering initiatives while maintaining financial sustainability.
- Design and implement engineering strategies to drive innovation, scalability, and technical excellence across the organization, keeping abreast of industry best practices.
- Ensure safety standards and best practices are upheld in all engineering processes and projects, prioritizing the well-being of team members and stakeholders.
We're looking for someone with…
- Demonstrated experience leading multiple engineering teams within a product- or engineering-led environment, preferably at an early-to-mid-stage SaaS company.
- A deep understanding of SaaS software architecture, languages, technologies, and cloud infrastructure.
- A proven track record of building and nurturing high-performing teams, with a focus on individual growth and development.
- Strong communication skills, both verbal and written, with the ability to convey complex technical concepts concisely and accurately.
- A high degree of conscientiousness. You are willing to do a thorough job regardless of the task. You keep your commitments.
- A passion for continuous learning and experimentation, with a willingness to explore new technologies and provide mentorship to engineers.
- Ability to thrive in a dynamic, customer-centric environment, where adaptability and resilience are essential qualities.
For this position, we’re seeking candidates located within North/South American time zones to facilitate collaboration with remote team members.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $220,000-$240,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30 minute video call with Recruiter
- 60 minute Career Accomplishment Interview with Hiring Manager
- 60 minute Architecture Interview + 60 minute Bar Raiser Interview
- Take Home Writing Exercise + 60 minute Review call
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU,dGSR
vr2v
TLAP,bkb2
HNzb
Hi, I’m Terry, Director of Engineering at Customer.io.
I’m looking for someone to manage the global site reliability engineering (SRE) squad responsible for reliability across all our products. Working directly with the product development squads, this team will drive best practices in production readiness, incident management, and observability while operating existing technology and enabling the scaling of our production systems with next generation technology. You’ll get to move fast while leading a team solving challenging problems in scalable distributed systems while maintaining a great customer experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us continue to make an impact on the high-growth CDP and marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Engineering Manager and development squad leadership peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least three years’ experience as an Engineering Manager for SRE teams working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Has at least three year’s experience as an SRE, designing and implementing reliable and scalable infrastructure
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $175,000-$190,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Writing Exercise + 60 minute Review call
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
KJCx,bAV2
vr2v
TLAP,bkb2
p1w8
Hello! I’m Aiden, Senior Director of Product Design at Customer.io.
Customer.io is looking for a Senior Product Designer to join our product design team. We’re working hard to build a product that enables companies to communicate authentically with their customers in inventive and flexible ways. You'll join a team of highly skilled and empowered designers in a remote and distributed company of about 250 team members across 17 countries.
This role will join the Profiles squad, which builds the experiences that allow our customers to build real-time audiences from their customer data. You'll research and design solutions while also working with the squad to prioritize projects, build customer empathy, and measure the success of new features. You'll push the entire design team to create more impactful experiences by giving great feedback, iterating on team processes, and holding people accountable for our culture and quality standards.
What you'll do…
- Develop an understanding and compassion for customers through research
- Create design proposals for new features and collaborate with engineers on prototypes
- Participate in the product team's prioritization of work, advocating for the customer experience
- Help shape the design team's culture and design processes, including sharing thoughtful 1:1 feedback with peers
About you…
- You’re an experienced product designer with 3+ years of experience in a software development setting
- You have prior success working on complex software products and an ability to learn and understand detailed technical constraints
- You are comfortable approaching problems from first principles, repeatedly asking “why?” and using that insight to explore unique, innovative solutions to complex problems
- Your design executions display a high level of craft, and you have a strong ability to communicate the thinking behind your designs to partners and stakeholders
- You have a growth mindset and a willingness to receive and provide feedback, and learn from mistakes
- You thrive with autonomy and ownership, and are comfortable navigating ambiguity
- You are comfortable communicating asynchronously, including across time zones
- You have a passion for making complex functionality more approachable
- You have experience and passion for taking complex concepts and making them more understandable in you designs
What we're looking for…
- Prior experience in a B2B SaaS setting, preferably working with concepts like data and automation
- Able to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone)
- Familiarity designing within the constraints of a design system and how interfaces are built from components
- Experience conducting your own user research to gather customer insights and incorporate it into your design decision-making
- Experience with tools like Mixpanel, Amplitude, or Fullstory
- Proficiency with Figma
About Design at Customer.io
While your daily work will be as part of a cross-functional squad, the design team will be your home for support and growth. We meet as a design team multiple times each week to give feedback on in-progress work, and communicate daily about new things we learn, improvements to our design system, and collaboratively define and develop our design culture.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $140,000-$155,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone 1: USD $170,000 - USD $186,000
Zone 2: USD $155,000 - USD $170,000
Zone 3: USD $140,000 - USD $155,000
Zone 4: USD $112,000 - USD $124,000
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- Stage 1:
- 30-minute intro call with a Recruiter
- Stage 2:
- 45 minute video call with the Hiring Manager
- Stage 3:
- 1 hour video call with a Senior Product Designer(s) & cross-functional partners - Portfolio Walkthrough
- Final Stage:
- 1 hour video call with a Senior Product Designer - Design Exercise
- 30 min video call with a cross-functional Product Manager
- 30 min video call with a cross-functional Engineering Manager
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU
vr2v
TLAP,bkb2
HNzb
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU
vr2v
TLAP,bkb2
HNzb
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU
vr2v
TLAP,bkb2
p1w8
Hi, I'm Matt, Director of Engineering at Customer.io. I’m looking for a Senior Backend Engineer to join our Workflows squad, where you'll play a pivotal role in developing the backbone of our customer engagement platform. Our squad plays a critical role at the heart of our mission to empower companies to build meaningful connections with their customers through personalized communication. As our next great teammate, you’ll help push the boundaries of what's possible in customer engagement technology.
Why You’ll Love Working Here:
- You will directly contribute to the core features that drive Customer.io's mission, helping businesses create meaningful conversations at scale.
- You’ll tackle the type of complex problems related to scalability, data processing, and high availability that many engineers can only dream of.
- Work within the Workflows squad, collaborating closely with frontend engineers, product managers, and designers to deliver features that enhance user satisfaction and our shared success.
- Enjoy the flexibility to work anywhere in the world, supported by a culture that values diversity and inclusion and emphasizes work-life balance.
Some Things You'll Do:
- Design and implement robust services in Go that enhance our ability to scale dynamically and handle increasing volumes of data efficiently.
- Improve our data handling and storage solutions, ensuring they can support the complex workflows our customers design.
- Work closely with the product team to understand customer needs and translate these into impactful features.
- Identify and address performance bottlenecks in our current systems, ensuring high reliability and responsiveness.
- Guide other engineers, promoting best practices in software development and fostering a culture of technical excellence.
What We're Looking For:
- Preferably 7+ years of backend development experience, with a proven track record of developing high-performance, scalable, distributed systems.
- Strong proficiency in Go; experience with cloud infrastructure services; adept at building and maintaining cloud-native applications.
- Solid experience with relational databases, particularly MySQL, with a knack for writing optimized queries and designing effective database schemas.
- Capable of diagnosing and resolving complex technical issues, committed to improving existing systems and processes.
- Excellent communication skills and a collaborative spirit, comfortable working in a distributed team environment and engaging with various stakeholders.
- Works North/South American time zones
Preferred Qualifications:
- Background in industries that demand high scalability and reliability.
- Mastery in developing asynchronous task systems, real-time data processing, and performance optimization.
- Proven ability to lead projects and mentor engineers towards achieving excellence in code and system architecture.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30 minute video call with a Recruiter
- 60 minute Technical Interview with two members of our engineering team
- Take Home Assignment
- 60 minute Assignment Review Call with two members of our engineering team
- 60-minute Interview with Hiring Manager
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
vr2v
TLAP,bkb2
p1w8
Hello! While we may not have the exact role you're looking for right now, we're always looking for passionate, curious, and empathetic people to join our team. Please apply below and tell us what excites you about working at Customer.io.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
Our core values
When you join Customer.io, you are becoming a part of a global, remote-first team of 200+ individuals who live by our core values:
- Empathy - Treat people with courtesy and kindness while trying to understand where they’re coming from.
- Transparency - Build trust and commitment through openness, dialogue, and accountability, within our team and with our customers.
- Responsibility - When people act and think like owners, everyone feels empowered to make our company the best it can be.
- Awkwardness - Celebrate the things that make you unique and do the same for your co-workers.
Benefits at Customer.io
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar for dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend a to be used for home internet, cell phone and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in-person with your peers throughout the year
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
If you're excited to work alongside a talented group of individuals spanning 14 countries, and for a people-first company that empowers you to succeed, please apply below. Include a cover letter and tell us more about the work you love to do, and why you're excited to join Customer.io. We look forward to hearing from you!
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Q3V2
vr2v
TLAP,bkb2
p1w8
👋 Well, hello! My name is Maria Diaz — I’m a Recruiter here at Customer.io. Thank you for taking the time to consider this opportunity. The Sales Team and I are proactively seeking qualified candidates for future Account Executive (AE) positions on our team.
While we may not be actively hiring for this role at the moment, we are eager to connect with talented individuals who are interested in getting the ball rolling. This evergreen posting serves as an opportunity for you to express your interest in joining our Sales team.
About the job
This is a unique opportunity to join a thriving, fast-paced team to take your sales career to the next level and help lead our expansion into the EMEA market. If you’ve worked deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.
Our AEs run the full sales cycle (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.
We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.
Some things you'll do...
- Prospect into our ICP (ideal customer profile) within the EMEA region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
- Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
- Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
- Schedule and perform online demos with qualified prospects.
- Uncover key business needs and problems, match Customer.io's solutions and features
- Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
- Explain and demonstrate the features and merits of our products and services
About you...
- You have a minimum of 2 years’ experience as a top performer in a B2B Saas based Account Executive role, ideally within the Marketing Technology landscape
- Proven track record of quota and goal achievement
- Familiarity with MEDDPICC or a similar sales framework
- Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
- Ability to identify customer business needs in order to recommend relevant solutions
- Ability to prioritize responsibilities in a fast-paced and dynamic environment
- You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
- You have a Growth Mindset, and always put your customers first!
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $90,000 USD Base + $90,000 Variable = $180,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks of paid parental leave
- 100% paid insurance premiums for you and your dependents, for medical, dental, vision,
- Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date.
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact!
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Q3V2
vr2v
TLAP,bkb2
p1w8
👋 Well, hello! My name is Maria Diaz — I’m a Recruiter here at Customer.io. Thank you for taking the time to consider this opportunity. The Sales Team and I are proactively seeking qualified candidates for future Account Executive (AE) positions on our Americas team.
While we may not be actively hiring for this role at the moment, we are eager to connect with talented individuals who are interested in getting the ball rolling. This evergreen posting serves as an opportunity for you to express your interest in joining our Sales team.
About the job
This is a unique opportunity to join a thriving, fast-paced team and take your sales career to the next level. If you’ve worked deals in the MarTech or SaaS space and are looking for a role with upward mobility potential, this role could be the perfect fit for you.
Our AEs run the full sales cycle (prospect, demo, close). In addition to sourcing your own opportunities, you'll be fielding qualified inbound demand, as well as qualified outbound demand sourced through our SDR team.
We have a fantastic supportive Customer Success team that you'll be handing customers off to and a wonderful Technical Support team that helps support our customers with their intricate technical questions and problems, so you're joining a company and team that is well-equipped to support our customers.
Some things you'll do...
- Prospect into our ICP (ideal customer profile) within the Americas region to create your own pipeline of prospective customers. This not only includes cold and warm outreach through phone calls, emails, and LinkedIn touches.
- Take over qualified leads from our outbound and inbound sales teams; run discovery calls (qualifying through MEDDPICC) and full sale cycle to close customers.
- Work with our SDR team to give great feedback on lead quality and sales strategy, so we're constantly sourcing better leads that Customer.io can help and turn into happy customers
- Schedule and perform online demos with qualified prospects.
- Uncover key business needs and problems, match Customer.io's solutions and features
- Own your key numbers! Report present and past sales, trends and costs, estimated and realized revenue, and administrative commitments for management
- Explain and demonstrate the features and merits of our products and services
About you...
- You are located in the Americas
- You have a minimum of 2 years’ experience as a top performer in a B2B SaaS based Account Executive role, ideally within the Marketing Technology landscape
- Proven track record of quota and goal achievement
- Familiarity with MEDDPICC or a similar sales framework
- Excellent written and verbal communication skills are a must, as well as a professional and engaging phone presence
- Ability to identify customer business needs in order to recommend relevant solutions
- Ability to prioritize responsibilities in a fast-paced and dynamic environment
- You're a creative problem solver who can understand the customer's problem and find the best solution regardless of what the customer is asking for
- You have a Growth Mindset, and always put your customers first!
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $90,000 USD Base + $90,000 Variable = $180,000 USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks of paid parental leave
- 100% paid insurance premiums for you and your dependents, for medical, dental, vision,
- Retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)$250/monthly stipend added to your monthly pay for Remote Work - to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work! People often use this on a standing desk, ergonomic chair, monitor, mouse, headphones, and any other equipment you'll need. Please submit your reimbursement requests within 3 months of your start date.
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete an employment and education verification authorization form (which allows us to verify your job history and education listed on your resume) as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact!
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU
vr2v
TLAP,bkb2
p1w8
We are seeking a Senior Backend Engineer to join our growing Engineering team!
Customer.io is looking for collaborative senior scaling developers who love solving interesting puzzles and are excited to help us build a scalable platform that our customers love. Our small, remote-first team is fun-loving, passionate, and highly effective. We offer many opportunities to grow and refine your skills while having a significant impact. Our team members have backgrounds in various industries, from AdTech to Gaming. We believe embracing our unique perspectives and expertise is the key to our success as a collaborative team.
As a distributed company, we value diversity and are committed to giving you the flexibility and freedom to work from anywhere in the world on a schedule that fits your family and your life.
Some things you'll do
- Be a model and mentor for writing well-architected, well-tested, and easy-to-understand services in Go that help our customers easily send timely & relevant messages at scale.
- Apply your unique perspective to help us define and build the next generation of features and infrastructure needed to help our customers and company flourish.
- Work with our tech support teams to diagnose operational issues and help our customers achieve their goals with our product.
- Take an active role in a friendly, supportive team that encourages you and the company to grow as individuals, professionals, and teams.
- Mentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices.
About you
- Works in North/South American time zones
- Preferably 7+ years of relevant experience.
- A track record of delivering performant and scalable distributed applications on cloud infrastructure in Golang.
- A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way.
- Experience working with customers and applying a deep understanding of their needs to produce timely solutions to their real-world problems.
- A solid understanding of scalability problems and experience building out performant distributed applications on cloud infrastructure.
- Comfort working in UNIX environments and applying modern collaborative development practices.
- Experience in working with RDB systems, preferably MySQL.
- Ability to deliver high-quality solutions quickly and without mentorship.
- Experience working within a distributed company is preferred.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30 minute video call with a Recruiter
- 60 minute Technical Interview with two members of our engineering team
- Take Home Assignment
- 60 minute Assignment Review Call with two members of our engineering team
- Final Interview with Hiring Manager
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU
vr2v
TLAP,bkb2
HNzb
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU,dGSR
vr2v
TLAP,bkb2
p1w8
Hi, I'm James Walsh, Director of Solutions at Customer.io!
We're looking for someone to join our team who is passionate about problem-solving and enjoys talking to prospective customers. This role will be a fundamental part of our solutions team. You will be responsible for bridging the technical gap between qualified prospects' needs and our business.
As a Solutions Architect, you will be solely focused on supporting our sales team in closing premium deals while simultaneously ensuring Leads are confident in their buying decision to make the switch to Customer.io. You'll work directly with our Account Executives and Sales Enablement Team as a technical and product expert. You will be on the frontline, answering technical questions and delivering custom solutions for integrations and core use cases. Advocating for qualified Leads and ensuring the best path for success will be your responsibility.
To get there, you'll need a deep understanding of the customer's concerns, pain points, and desires. The team will rely on you for your strategic and empathetic guidance throughout the sales process. The responsibilities of this role are essential for acquiring new premium customers and building confidence in our solution.
Some things you'll do...
- Assist our team of Account Executives with technical pre-sales calls, emails, and thought leadership
- Build and document proofs of concepts in the Customer.io platform for complex use cases
- Articulate and present your ideas and recommendations to prospective customers evaluating Customer.io through written and video formats
- Work with the Customer Success team to ensure a smooth transition (on behalf of the customer) from pre to post-sale
- Contribute to improvements of the Sales-owned demo account(s) to suit the sales teams' current strategic objectives
- Creating collateral, documentation, and other technical sales materials as needed
- 75% of your time will be spent working on deals
- 25% of your time spent will be creating collateral and documentation for the team
We're looking for someone with...
- The availability to support normal working hours (around 8 am to 5 pm) within USA PT, MT, or CT time zones.
- 2+ years of experience as a Solutions Architect or Sales Engineer
- Can communicate technical ideas to both technical and non-technical prospects (verbal and written format)
- Exceptional storytelling skills
- Initiative to research, plan, and execute projects from start to completion
- Strategic decision-making ability that is thoughtful and empathetic
- Understanding of sales processes and awareness of sales strategy
- Experience working for a SaaS company or with a marketing automation platform
- A firm grasp on Computer Science principles
- Understanding of noSQL data structures and RESTful applications
- Experience working with templating languages like Liquid, Handlebars, or Jinja
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $120,000 USD(or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- Recruiter Screen - 30 minutes
- Hiring Manager Interview - 60 minutes
- Take Home Assignment (1 week)
- Mock Call - 60 minutes w/ Solutions Architect Team
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
H01X,KJCx
vr2v
TLAP,bkb2
p1w8
Hi, I’m Somer, VP of Product at Customer.io.
I’m looking for a Senior Product Manager to join our CDP team. You'll tackle a challenging opportunity: taking our Customer Data Platform product from 1 to 100.
At Customer.io, we enable companies to create highly personalized messaging journeys that impact millions of people every day. Our customers are fellow product-led growth companies who use emails, SMS, in-apps, and mobile push notifications to accelerate their customers’ “Aha!” moment.
Our Customer Data Platform connects the data needed for such messaging journeys from and to wherever it needs to go: APIs, data warehouses, marketing automation tools, ad platforms, analytics tools, CRMs, and more.
Our vision is to evolve the CDP into the ultimate data experience for product-led growth professionals who aren’t comfortable with code. Do I use the first_name
or the firstName
attribute? When and why does the signup_validated
event fire? These questions stop most users in their tracks. We need you to unblock them!
This role is perfect if you enjoy getting into the weeds with customers, designers, and engineers as much as you enjoy building alignment with senior leadership. Both are critical for success.
You’ll work within a supportive and disciplined product environment, and at a company with strong financials. Check out this report for an overview of how we stand out.
What you'll do
Lead the CDP Squad in achieving strategic outcomes with solutions that are:
- Valuable (our customers choose to use)
- Viable (the solution works within the constraints of the business)
- Usable (our customers can figure out how to use)
- Feasible (our engineers have the skills and technology to implement)
Contribute a deep knowledge of customer data integration, identity resolution, and the related competitive landscape.
What we're looking for
- Working hours that overlap with 9 AM to 3 PM Central Daylight Time
- 5+ years of product management experience in a software development setting
- 2+ years on a CDP, Reverse ETL, Data Warehouse, or Integration-as-a-Service product
- Alignment-building expertise - you listen, understand, and influence at a near-executive level
- Product-led Growth experience - you’ve used marketing automation tools before
- Fluency with concepts like unique identifier, API, ETL - an Engineering background is a plus
- Data proficiency - you can source, analyze, and present quantitative and qualitative data
- Excellent writing skills - you write clearly and concisely, favoring plain language over jargon
- Initiative - you take ownership of problems when next steps aren't clear
About the job
We are offering a starting salary of $145,000-$160,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone 1: USD $174,000 - USD $192,000
Zone 2: USD $160,000 - USD $176,000
Zone 3: USD $145,000 - USD $160,000
Zone 4: USD $116,000 - USD $128,000
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take Home Assignment
- 60-minute assignment review call with a Product Designer and Engineering partner
- 45-minute call with a Product leader
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU
vr2v
TLAP,bkb2
HNzb
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU
vr2v
TLAP,bkb2
HNzb
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU
vr2v
TLAP,bkb2
HNzb
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU
vr2v
TLAP,bkb2
HNzb
Hi, I’m Paul, VP Engineering at Customer.io.
I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.
At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.
Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!
As an Engineering Manager at Customer.io, you will...
- Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
- Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
- Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
- Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
- Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
- Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
- Build and maintain a partnership with your Product Management and Design peers
We're looking for someone who…
- Works in North/South American time zones
- Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
- Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
- Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
- Builds and nurtures high performing teams
- Is fueled to reach higher when our customers are having a bad day
- Communicates concisely, accurately, and directly, both verbally and in writing
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30 minute video call with Recruiter
- Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
- 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
- Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU
vr2v
TLAP,bkb2
p1w8
Hi, I'm Ahmed, Engineering Manager at Customer.io. I'm seeking a Senior Android Engineer to join our growing Engineering team.
We're seeking a seasoned software engineer with extensive native Android expertise. You will play a pivotal role in guiding our team, mentoring junior engineers, and uphold our high performance and quality standards as well as solid engineering practices. The ideal candidate will have a strong track record of delivering high-quality Android SDKs, demonstrated leadership skills, and a willingness to learn and support other platforms such as iOS, Flutter, and ReactNative.
Some things you'll do
- Develop and lead the development of our mobile SDKs.
- Mentor junior team members and foster a collaborative environment.
- Engage in architectural design discussions and problem-solving.
- Contribute to continuous improvement and innovation.
- Maintain and improve code quality through writing unit, integration, and E2E tests.
- Collaborate with cross-functional teams and partners to define, design, and ship new features.
Qualifications
- 5+ years of experience in native Android development.
- Proficiency in Kotlin, Java, and Android SDK.
- Strong understanding of Android architecture, design patterns, and best practices.
- Experience with Android dependency management tools like Gradle and Maven.
- Experience in leading projects, and mentoring junior engineers.
- Excellent problem-solving skills and a product-minded approach.
- Able to work core hours of 2PM and 5PM GMT to interact with the team.
Good to have:
- Experience with other mobile technologies (iOS, React Native, Flutter).
- Familiarity with Behavior Driven Development.
- Contributions to open-source projects.
- Backend or full-stack development experience.
Why Join Us?
- Competitive compensation and perks.
- Be part of a diverse and inclusive team that values each member's unique contributions.
- Enjoy a culture that promotes work-life balance and continuous learning.
- Fully remote work environment.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 60-minute live coding interview with our engineers
- 60-minutes team lead assessment with the team Engineering Manager and Product Manager
- Final Interview
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU
vr2v
TLAP,bkb2
p1w8
Hi, I’m Terry, Director of Engineering Platform Experience at Customer.io. I’m looking for an Enablement Engineer to join our growing Engineering team.
Customer.io is looking for a collaborative senior engineer who loves to reduce complexity, improve development velocity, and decrease time to market by providing self-service solutions, engineering standards, and best practices. Our small, remote-first team is fun-loving, passionate, and highly effective. We offer many opportunities to grow and refine your skills while having a significant impact. Other members of our team have backgrounds in various industries, from AdTech to Gaming. We believe that embracing our unique perspectives and expertise is key to our success as a collaborative team.
We value diversity, and, as a distributed company, are committed to giving you the flexibility and freedom to work from anywhere in the world, on a schedule that fits your family and your life.
What you'll do:
- Develop novel solutions to reduce engineering drag
- Jointly develop and execute a roadmap for solving identified developer productivity challenges
- Work closely with engineering leaders and managers within our company focused on improving quality and reliability
- Build internal processes and tools that optimize the developer experience at Customer.io
- Take an active role in a friendly, supportive team that encourages you and the entire company to grow as individuals, professionals, and teams
- Mentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together
What we're looking for:
- A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way
- Experience working with engineers and applying a deep understanding of their needs to produce timely solutions to their real-world problems
- Comfort working in UNIX environments and applying modern collaborative development practices.
- Proficiency in Go
- Proficiency in using front-end technologies like JavaScript and CSS to build complex web applications. Ember.js experience is nice to have.
- Ability to deliver high-quality solutions quickly and without mentorship
- Experience working within a distributed company is preferred
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $145,000 - $160,000 USD USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30-minute video call with a Recruiter
- 60-minute video call with the Hiring Manager
- Take Home Assignment
- 90-minute Technical Interview & Assignment Review Call
- Final Interview with the Hiring Manager
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU
vr2v
TLAP,bkb2
p1w8
Hi, I'm Ahmed, Engineering Manager at Customer.io. I'm seeking a Senior Android Engineer to join our growing Engineering team.
We're seeking a seasoned software engineer with extensive native Android expertise. You will play a pivotal role in guiding our team, mentoring junior engineers, and uphold our high performance and quality standards as well as solid engineering practices. The ideal candidate will have a strong track record of delivering high-quality Android SDKs, demonstrated leadership skills, and a willingness to learn and support other platforms such as iOS, Flutter, and ReactNative.
Some things you'll do
- Develop and lead the development of our mobile SDKs.
- Mentor junior team members and foster a collaborative environment.
- Engage in architectural design discussions and problem-solving.
- Contribute to continuous improvement and innovation.
- Maintain and improve code quality through writing unit, integration, and E2E tests.
- Collaborate with cross-functional teams and partners to define, design, and ship new features.
Qualifications
- 5+ years of experience in native Android development.
- Proficiency in Kotlin, Java, and Android SDK.
- Strong understanding of Android architecture, design patterns, and best practices.
- Experience with Android dependency management tools like Gradle and Maven.
- Experience in leading projects, and mentoring junior engineers.
- Excellent problem-solving skills and a product-minded approach.
- Able to work core hours of 2PM and 5PM GMT to interact with the team.
Good to have:
- Experience with other mobile technologies (iOS, React Native, Flutter).
- Familiarity with Behavior Driven Development.
- Contributions to open-source projects.
- Backend or full-stack development experience.
Why Join Us?
- Competitive compensation and perks.
- Be part of a diverse and inclusive team that values each member's unique contributions.
- Enjoy a culture that promotes work-life balance and continuous learning.
- Fully remote work environment.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,600 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 60-minute live coding interview with our engineers
- 60-minutes team lead assessment with the team Engineering Manager and Product Manager
- Final Interview
![Customer.io](https://cdn.prod.website-files.com/63a2d70ffe5e82865b028e60/6526e57cc707fc7da0b90286_Customer.io-.webp)
Customer.io
Series A
251-1000
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
lMcU
vr2v
TLAP,bkb2
p1w8
Hi, I’m Terry, Director of Engineering Platform Experience at Customer.io. I’m looking for an Enablement Engineer to join our growing Engineering team.
Customer.io is looking for a collaborative senior engineer who loves to reduce complexity, improve development velocity, and decrease time to market by providing self-service solutions, engineering standards, and best practices. Our small, remote-first team is fun-loving, passionate, and highly effective. We offer many opportunities to grow and refine your skills while having a significant impact. Other members of our team have backgrounds in various industries, from AdTech to Gaming. We believe that embracing our unique perspectives and expertise is key to our success as a collaborative team.
We value diversity, and, as a distributed company, are committed to giving you the flexibility and freedom to work from anywhere in the world, on a schedule that fits your family and your life.
What you'll do:
- Develop novel solutions to reduce engineering drag
- Jointly develop and execute a roadmap for solving identified developer productivity challenges
- Work closely with engineering leaders and managers within our company focused on improving quality and reliability
- Build internal processes and tools that optimize the developer experience at Customer.io
- Take an active role in a friendly, supportive team that encourages you and the entire company to grow as individuals, professionals, and teams
- Mentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices together
What we're looking for:
- A collaborative mindset backed by excellent communication skills and a desire to help us make great decisions in an empathetic and respectful way
- Experience working with engineers and applying a deep understanding of their needs to produce timely solutions to their real-world problems
- Comfort working in UNIX environments and applying modern collaborative development practices.
- Proficiency in Go
- Proficiency in using front-end technologies like JavaScript and CSS to build complex web applications. Ember.js experience is nice to have.
- Ability to deliver high-quality solutions quickly and without mentorship
- Experience working within a distributed company is preferred
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $145,000 - $160,000 USD USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.
Here's what you can expect from our hiring process (order is subject to change):
- 30-minute video call with a Recruiter
- 60-minute video call with the Hiring Manager
- Take Home Assignment
- 90-minute Technical Interview & Assignment Review Call
- Final Interview with the Hiring Manager
You Belong Here
You Belong Here
We foster a "come as you are" work environment where everyone can show up and feel valued, respected, and included regardless of background, identity, or experiences. We celebrate differences, recognizing that diversity is our strength.
Dare to Grow
Dare to Grow
We view each success and setback as a chance to learn and improve. We use the experience from each challenge to take risks, grow, and develop resilience - not only as a company, but as individuals.
Help Each Other Cross the Finish Line
Help Each Other Cross the Finish Line
We believe in strong teams that build deep trust and recognize that each individual's success is tethered to all of our success. We believe that we rise and fall on the strength of our teamwork.
Play for the Long Run
Play for the Long Run
We take a long-term view in building our product, fostering relationships with our customers, and taking care of our people. We develop scalable and sustainable product solutions. To fulfill our mission, we prioritize the well-being of our team members. Sometimes we must spring, and sometimes we must marathon. It's a balance.
Clarify, Simplify, Focus
Clarify, Simplify, Focus
We make the complexity of healthcare feel simple. We use the limited hours in a day to focus on the things that truly matter and provide real value - the ones that deliver the most impact for our teams, customers, and users. We are mindful of what we can actually complete without spreading ourselves too thin.
Empower with Context
Empower with Context
We provide context and trust people to make good decisions. We communicate "the why" in order to solve problems in an empowered way. We define minimum viable guardrails to enable autonomy, innovation, and opportunity.
Take Ownership, Be Bold, Be Excellent
Take Ownership, Be Bold, Be Excellent
We take risks, take ownership of our work, and hold ourselves accountable for words, actions, and results. We are reliable. We demonstrate care for our work, team, customers, and users. We push boundaries, strive for excellence, and exceed our users' and customers' needs now and in the future.
Deliver Value
Deliver Value
We are a mission-driven company committed to delivering products and solutions that improve the healthcare ecosystem. We serve a multi-sided marketplace and aim to deliver value to the industry as a whole while keeping patients at the forefront.
Do it with excellence
Do it with excellence
When we choose to do something, we set the bar high. We iterate our way to excellence. When we can’t, we say no. When we say yes, we go all in to reach our potential. We have fun while doing the best work of our lives.
Creator success is our success
Creator success is our success
Every project we choose, every feature we build, every story we tell — they should all tie back to helping creators succeed. When creators grow their audiences, earn a living, and support their families, we all win.
Default to generosity
Default to generosity
We make an impact by generously serving others. We’re a team of people who care deeply about one another, the creator community, and the wider world around us.
Work in public
Work in public
We share everything from our soaring successes to our epic failures because it helps us learn together. Besides, if we aren’t willing to sign our names to our work and put it into the world, we’ll never truly reach our potential.
Create every day
Create every day
Our best days are the ones when we create. Every person on the team is a creator and can roll up their sleeves to help build a better product and company. We believe consistent progress every day leads to incredible results.
Teach everything you know
Teach everything you know
We teach everything we know for the benefit of creators and the broader tech industry. We encourage our community to do the same.
We have Integrity
We have Integrity
We rely on data, not hunches, to make decisions. We listen to our instincts but we validate through rapid testing, learning, and optimizing. We translate complex data into actionable insights for our users, our customers, and our people.
We move Quickly
We move Quickly
We believe there's power in speed. We iterate quickly and often, continuously improving as we go. We are not afraid to break things. If we fail, we do it fast, learn from it and move on.
We are Data-Driven
We are Data-Driven
We rely on data, not hunches, to make decisions. We listen to our instincts but we validate through rapid testing, learning, and optimizing. We translate complex data into actionable insights for our users, our customers, and our people.
We are Transparent
We are Transparent
We believe transparency is the foundation of trust and enables better decision making. We communicate clearly and honestly. We deliver unbiased guidance. Our products, services, and company culture are built on these principles.
We are Pioneering
We are Pioneering
From the beginning, we set out to radically change how people buy and sell cars. We tackle difficult problems head on. We are curious. We are risk takers. We embrace change even if it's uncomfortable.
We are Collaborative
We are Collaborative
We celebrate our individual strengths and perspectives but know that our success requires teamwork. We partner, we listen, and we leverage feedback from each other, our users and our customers.
Our Valued Behaviors
Our Valued Behaviors
At Surescripts, we use these six behaviors to guide our work and bring our very best to the job and to each other every day.
• We're on It
• Make It Simple
• The Full Story Told in Broad Daylight
• We Win as One
• Champion Diversity
• The Future Is Bright
• We're on It
• Make It Simple
• The Full Story Told in Broad Daylight
• We Win as One
• Champion Diversity
• The Future Is Bright
We are one Zoox
We are one Zoox
We leverage each other s strengths and eliminate barriers to build solutions as a team. We go further together by championing what is best for Zoox.
We trust each other
We trust each other
We are transparent, honest, and accountable. We operate with integrity and authenticity. We extend trust to others and work hard to maintain it.
We are inquisitive
We are inquisitive
We ask questions and are always learning. We seek the perspective of others, especially those that differ from our own. We value intellectual rigor, unique ideas, humility, and new ways of seeing the world.
We are mission-driven
We are mission-driven
We are ambitious and determined in our pursuit of autonomous mobility. We rise to the challenge, persevere in the face of adversity, and go the extra mile to succeed.
Be the owner of your days
Be the owner of your days
We don’t wait for step-by-step instructions, but instead take initiative and ownership, even if that means stepping out of our comfort zones or functional roles. We work until the job is done, and the final product is something we’re proud to put our names on. At the same time, we know that sometimes life needs to come first. We respect this balance, and create space to slow down when needed to prioritize our personal wellness, and to ensure our tanks remain full.
Rise to any challenge
Rise to any challenge
We don’t shy away from ambitious, sometimes scary goals. Instead, we band together to accomplish what we as individuals never could have done alone. We rise as a team to new heights, and push beyond the horizon to reach new, exciting frontiers. Every day that we lift each other up and move forward together, our collective impact grows.
Brighten the lives of those around you
Brighten the lives of those around you
We take care of each other. We pick each other up when things don’t go as planned, and celebrate together when they do. Understanding that there will be great days and challenging ones on this journey, we show up for one another, lend a helping hand, and do everything we can to ensure the person next to us is empowered to reach their full potential.
Let your unique self shine through
Let your unique self shine through
We celebrate the uniqueness of each individual member of the team. Our differences make us stronger, and the experiences we carry with us — both personal and professional — form the building blocks of everything we do. We show up each day as our true, whole selves. We aren’t afraid to speak up when we see things differently. And we know we’ll be heard and respected, because each and every one of us belongs here.
Pursue Deliberate Simplicity
Pursue Deliberate Simplicity
We seek clarity in the complex.
Let Curiosity Lead
Let Curiosity Lead
We believe in the wide-eyed wonder that drives us to new discoveries. We never stop learning, so we never stop growing.
Own Your Part
Own Your Part
If we see something that needs fixing, we speak up, fix it and follow through.
Act then adapt
Act then adapt
We take big leaps forward through thoughtful risks. We jump in, make tracks and course-correct as we we're moving.
Defy the Ordinary
Defy the Ordinary
Our individual roles are different, but we're here to do the best work of our lives.
Go Further Together
Go Further Together
We champion collaboration, drawing from our collective strength.
Same team
Same team
We recognize that we succeed or fail as a group and help each other out. We don't tolerate assholes. We value everyone's contributions and celebrate wins.
Progress over perfection
Progress over perfection
We look for what could be better and do something about it. We value daily progress, moving fast, and iterating. We prefer a good solution now over a perfect one later.
Give a shit
Give a shit
We bring passion and drive to our work. We believe what we're doing matters and we treat it that way. We care about our product, our customers, and each other.
Innovation
Innovation
We believe in investing in Innovation that creates disruption. These disruptions come in the form of technology, process and tools and they fuel organic growth through market competitive advantage. We have built our company on our employees’ innovative ideas and continue to foster an environment that rewards change.
Diversity, Equity & Inclusion
Diversity, Equity & Inclusion
The principles of Diversity, Equity & Inclusion require everyone to be able to work and learn in an atmosphere of respect, dignity, and acceptance. We are committed to ensuring our interactions are respectful, collaborative and fair. Creating an employee base reflective of our society is a business imperative. It ensures the widest range of information and perspectives and promotes recruitment and retention by seeking the best candidates from the full spectrum of societal groups.
Excellence
Excellence
We always strive for Excellence to design, build and deliver quality products. We do this through our bottom-up culture of listening to a diverse set of opinions and setting high standards of performance for our employees and external partners in all parts of business operations. Through our customer’s success, we ensure our success.
Excellence t
Excellence t
We always strive for Excellence to design, build and deliver quality products. We do this through our bottom-up culture of listening to a diverse set of opinions and setting high standards of performance for our employees and external partners in all parts of business operations. Through our customer’s success, we ensure our success.
Agility
Agility
Our company was built on Agility. It is at the core of who we are. By quickly adapting to change, effectively responding to customer needs, and through nimble operations, we can quickly deliver quality, forward-thinking products to our customer.
Integrity
Integrity
A business built on Integrity creates bonds of trust that lead to strong and enduring relationships with customers, partners and other stakeholders, surrounding communities, and among employees. This is the way Leonardo DRS conducts its business.
We care about each other
We care about each other
In a small team, you know everyone else and you know them well. Our atmosphere is relaxed and informal so we can be serious about what we do.
We maintain a healthy work-life balance and we always take care of one another.
We maintain a healthy work-life balance and we always take care of one another.
We're nimble
We're nimble
We're small and nimble because we think there are great benefits to be had when doing business like that.
We're proud to wear many hats and do whatever it takes to get things done. We don't shrug our shoulders or shy away from doing something because it's not part of our job descriptions.
We're proud to wear many hats and do whatever it takes to get things done. We don't shrug our shoulders or shy away from doing something because it's not part of our job descriptions.
We listen
We listen
We always start from what our customers–the tour operators and travelers–want and need. After listening to them, we always give each other the opportunity to have a voice and be heard.
People First
People First
Our team is our most valuable asset. We believe in hiring smart, driven people and empowering everyone to build the best products for our customers.
Maximize Efficiency
Maximize Efficiency
We focus on reusing existing solutions and being efficient with our time. We want to spend most of our time working on our areas of expertise, not reinventing the wheel.
Make Your Mark
Make Your Mark
Billions of visual assets every day. Every team member has the opportunity to deliver maximum impact.
Ownership
Ownership
We all contribute to making imgix a great place to work and the best solution for our customers. Our employees strive to make a difference, and no one ever says “that's not my problem.
Always share whether we succeed or fail
Always share whether we succeed or fail
At every moment or milestone, we’re radically transparent. We’re determined to succeed, but we’re not afraid to fail.
Make the impact worth the effort
Make the impact worth the effort
We’re responsible for leaving things better than we found them, and our actions today must have an outsized positive impact on the future of our consumers, retailers, and our planet.
Represent the real world
Represent the real world
We build for consumers and retailers, listen to and consider all points of view, and foster a team that reflects the world we live in.
Make it measurable
Make it measurable
We’re powered and proven by data. Every decision should be driven, presented, and justified with insights
Be an owner
Be an owner
Each of us is responsible for understanding what we’re doing and why, so that we do what’s right and not just what we’re told.
Embrace Mistakes
Embrace Mistakes
You can’t build something new without making mistakes. Look at them as an opportunity, and let the team learn and grow from them.
Be Hypothesis-Driven
Be Hypothesis-Driven
We do the work test and validate our assumptions, then act decisively. We don't make decisions based on seniority, and we encourage everyone to share their own hypotheses on our product and vision.
Practice Self-Reflection
Practice Self-Reflection
We are trying to build something new and special, which means all of us will have to grow and adapt. We consistently and honestly ask ourselves the hard questions about how we can improve and learn.
Be Curious
Be Curious
We always try to learn more - about our users, our industry, our colleagues, and ourselves. If you don’t know the answer, go find out.
Service
Service
Learning and Addressing Client Needs
Win together
Win together
No one wins alone here. We keep ourselves and our teams aligned with the needs of our customers. When they win, so do we. We work together and celebrate together. We find joy in the job, prop each other up and recognize work well done.
Bring your best
Bring your best
We build our best careers and lives when we show up with intention. We hold ourselves and others accountable in the face of adversity, and we react to challenges with positivity and drive.
Embrace the pace
Embrace the pace
We hustle. We make swift decisions. We take risks and we aren't afraid to fail. We learn, iterate and adapt. We win because we don't settle for average.
Don't be an asshole | Be a good human
Don't be an asshole | Be a good human
Buildertrend is a welcoming workplace for good humans of all kinds! We come together, work our butts off, help our customers and make an impact. We treat every human with the respect they deserve. Every. Single. Time.
Focus on the customer
Focus on the customer
Without our customers, we don’t exist. Period. Full stop. Our customers' needs inform every decision and every move we make. When our customers win, we win.
Transparency
Transparency
Being clear, honest, open, and authentic in how we communicate with each other.
Inclusion
Inclusion
Creating an environment for all team members and community members to contribute.
Responsibility
Responsibility
Doing the right thing, delivering our best work, and helping each other and our users.
Gratitude
Gratitude
Showing and expressing thanks for each other's contributions, efforts, and support.
Inclusion & Diversity
Inclusion & Diversity
Collaboration is central to our work, culture, and value proposition. While we have many teams at Nixtla, we feel the broader sense in which we are all on the same team working together towards the mission. Leadership sets the strategy, with broad input from everyone, and trusts each piece of the organization to pursue these goals in their unique style. Individuals commonly contribute to work across many different areas.
Cultivate empowerment and ownership
Cultivate empowerment and ownership
We cultivate a sense of ownership and empowerment within every member. We are more than founders; we are contributors to a cause, motivated to make a meaningful impact and to revolutionize the data field. Our journey is fueled by passion, by a love for the digital realm and a desire to excel crafting new paths in our relentless pursuit of knowledge.
Community & Open Collaboration
Community & Open Collaboration
We thrive on community spirit and open dialogue, seeing them as catalysts for transformative innovation. Our passion for openness is evident in our pivotal open-source initiatives, reflecting our belief in collective knowledge-building and shared advancement. Here, every contribution and insight fuels our mission, driving progress that echoes across the technological landscape.
Think Big & Dive Deep
Think Big & Dive Deep
Our aspirations are boundless, and we pursue revolutionary ideas with zeal and resilience. We investigate every challenge profoundly, exploring every aspect to spearhead unparalleled innovation. Our path is characterized by relentless refinement and enhancement, seizing every opportunity to optimize our processes and solutions for supreme efficacy.
Curiosity & Rigorous Thought
Curiosity & Rigorous Thought
We are bound by unyielding curiosity and a communal passion for deciphering the universe that surrounds us. Our mission is to innovate and to uncover, employing rigorous and first principles thinking to challenge and extend the boundaries of the known, reshaping perceptions, and constructing foundational advancements in our journey through the uncharted.
Committed to Our Purpose: A Future for Everybody.
Committed to Our Purpose: A Future for Everybody.
We are unwavering in our dedication to our mission. We are individuals relentlessly pursuing to shape not just Nixtla, but the future of data science and machine learning. A future democratizing access to state-of-the-art predictive insights.
Inclusion & Diversity
Inclusion & Diversity
Collaboration is central to our work, culture, and value proposition. While we have many teams at Nixtla, we feel the broader sense in which we are all on the same team working together towards the mission. Leadership sets the strategy, with broad input from everyone, and trusts each piece of the organization to pursue these goals in their unique style. Individuals commonly contribute to work across many different areas.
Cultivate empowerment and ownership
Cultivate empowerment and ownership
We cultivate a sense of ownership and empowerment within every member. We are more than founders; we are contributors to a cause, motivated to make a meaningful impact and to revolutionize the data field. Our journey is fueled by passion, by a love for the digital realm and a desire to excel crafting new paths in our relentless pursuit of knowledge.
Community & Open Collaboration
Community & Open Collaboration
We thrive on community spirit and open dialogue, seeing them as catalysts for transformative innovation. Our passion for openness is evident in our pivotal open-source initiatives, reflecting our belief in collective knowledge-building and shared advancement. Here, every contribution and insight fuels our mission, driving progress that echoes across the technological landscape.
Think Big & Dive Deep
Think Big & Dive Deep
Our aspirations are boundless, and we pursue revolutionary ideas with zeal and resilience. We investigate every challenge profoundly, exploring every aspect to spearhead unparalleled innovation. Our path is characterized by relentless refinement and enhancement, seizing every opportunity to optimize our processes and solutions for supreme efficacy.
Curiosity & Rigorous Thought
Curiosity & Rigorous Thought
We are bound by unyielding curiosity and a communal passion for deciphering the universe that surrounds us. Our mission is to innovate and to uncover, employing rigorous and first principles thinking to challenge and extend the boundaries of the known, reshaping perceptions, and constructing foundational advancements in our journey through the uncharted
Committed to Our Purpose: A Future for Everybody.
Committed to Our Purpose: A Future for Everybody.
We are unwavering in our dedication to our mission. We are individuals relentlessly pursuing to shape not just Nixtla, but the future of data science and machine learning. A future democratizing access to state-of-the-art predictive insights.
We believe in the importance of 'Getting Sh!t Done'
We believe in the importance of 'Getting Sh!t Done'
When it comes to proving the value we provide for our customers, we choose to “show, not tell.”
We believe In learning and the power of “yet”
We believe In learning and the power of “yet”
We believe that through curiosity and dedication to learning we can overcome challenges, build skills and create solutions that are not possible . . . yet.
We believe starting from first principles gives us the courage to think differently.
We believe starting from first principles gives us the courage to think differently.
We always rely on a first principles approach to understand and solve problems. Once we build conviction in what is true, we build a solution from that foundation.
We believe being human means recognizing the humanity in ourselves and others.
We believe being human means recognizing the humanity in ourselves and others.
We create a positive impact on the world, beginning with taking good care of ourselves, our families, our teammates, our customers and our communities.
We believe businesses don’t have problems, people do.
We believe businesses don’t have problems, people do.
We solve for the needs of the individuals who work for our customers by developing empathy for what they think, feel, say and do.
Be Boomi
Be Boomi
We build communities of good humans.
We show up for each other with empathy, compassion and purpose.
We strive to integrate a more diverse voice for a stronger and smarter team.
We win as One Boomi.
We show up for each other with empathy, compassion and purpose.
We strive to integrate a more diverse voice for a stronger and smarter team.
We win as One Boomi.
Be You
Be You
We build authentic relationships through actions that inspire confidence in each other and our work.
We lead with integrity.
We bring our whole, unique and authentic selves to our work and relationships with ourselves, our customers, our partners and our communities.
We lead with integrity.
We bring our whole, unique and authentic selves to our work and relationships with ourselves, our customers, our partners and our communities.
Be Bold
Be Bold
We take ownership for the work we do as individuals and the results they bare.
We commit to continuously being better.
We strive to exceed our customers, partners and community's expectations.
Our curiosity drives us to do better.
We are inspired by yesterday, but create for tomorrow.
We commit to continuously being better.
We strive to exceed our customers, partners and community's expectations.
Our curiosity drives us to do better.
We are inspired by yesterday, but create for tomorrow.
Direct & transparent
Direct & transparent
We communicate directly and operate transparently (internally) by default, which helps us move fast and make good decisions. We proactively give and receive candid feedback out of respect for each other. We respond positively to directness and transparency because the alternative is worse: not hearing feedback, waiting longer to hear the same information, or having less valuable input into a decision. We are willing to disagree and commit.
Win together
Win together
Each of us is an owner here in two ways: of our work and of the company (as team members and shareholders). We all win only if the entire company wins, which calls for the right balance of collaboration and ownership. Too little collaboration causes chaos and brings disappointing results. Too much collaboration crushes ownership and dulls outcomes. As owners of the company, we speak up when something is wrong (even when it’s hard) and help create an environment where we respectfully consider every voice.
High agency
High agency
If all Sourcegraph teammates, except for one, got stranded on a desert island without internet access for a month, we know that person would figure out how to keep Sourcegraph running and serving our customers. We are self-motivated. Everyone here has a high degree of autonomy and freedom, which requires hard work, responsibility, initiative, fast iteration, and optimism in the face of challenges. We think and act like owners of our work and hold each other accountable to do the same so we can do the best work of our lives.
Dev love
Dev love
Everything we do is ultimately for devs (anyone who codes). Every dollar we earn comes from devs trying, using, loving, fighting for, and sharing our product. All Sourcegraph teammates code to better understand our users and customers and to do their job better (in ways that make sense for their role). Our long-term mission is to make it so everyone codes, not just the 0.1% of the world’s population who are devs—just like universal literacy.
Ownership
Ownership
Doing WHATEVER IT TAKES
Everyone is an owner at Starburst and has the autonomy to make a significant impact on where we are today and where we are going. Regardless of the role you perform here, we want drivers. If you see something that can be improved, don’t wait for someone else to improve it. Every employee has equity and this is truly your company – and ours.
Everyone is an owner at Starburst and has the autonomy to make a significant impact on where we are today and where we are going. Regardless of the role you perform here, we want drivers. If you see something that can be improved, don’t wait for someone else to improve it. Every employee has equity and this is truly your company – and ours.
Competence
Competence
Inclusive Meritocracy
As individuals, we are constantly striving to master our craft and give our best as we get things done. While individual contributions are recognized and rewarded, we also work to build an inclusive meritocracy across the entire organization where accountability is key. High performance at Starburst is both an individual and team sport.
As individuals, we are constantly striving to master our craft and give our best as we get things done. While individual contributions are recognized and rewarded, we also work to build an inclusive meritocracy across the entire organization where accountability is key. High performance at Starburst is both an individual and team sport.
Character
Character
Humility, Grit and Authenticity
As a team, humility, grit, and authenticity are at the core of who we are. As individuals, we care more about what’s best for our company and customers over being right. We also recognize that startups have ups and downs and when we inevitably face hard times, our perseverance helps us stay the course and work harder. Through it all, we are authentic in everything we do and always operate with honesty.
As a team, humility, grit, and authenticity are at the core of who we are. As individuals, we care more about what’s best for our company and customers over being right. We also recognize that startups have ups and downs and when we inevitably face hard times, our perseverance helps us stay the course and work harder. Through it all, we are authentic in everything we do and always operate with honesty.
Support
Support
mabl’s mission is to help software teams around the world achieve their goals. We recognize that we can only achieve our own goals by enabling customer success. We constantly look for ways to nurture the impact of each individual on the team. We demonstrate empathy, acknowledge differences, seek out new perspectives, and embrace change.
Insight
Insight
mablers challenge ourselves to think deeply about our work, constantly seeking input and data. We question our own assumptions and those of others to improve ourselves and our company. We value giving and receiving feedback and use our knowledge to help our customers and coworkers.
Drive
Drive
We expect to do our best work every day. With a bias for action, mablers appreciate the importance of momentum in building a great company. Empowered, high-performing teams are our most important asset. We are optimistic about the future of our company and our industry and are highly motivated to realize that future.
Foster City
Foster City
Greenville, SC
Greenville, SC
New South Wales
New South Wales
Brazil
Brazil
Chicago, IL
Chicago, IL
Mauldin, SC
Mauldin, SC
Hyattsville, MD
Hyattsville, MD
Quincy, MA
Quincy, MA
Scarborough, ME
Scarborough, ME
Carlisle, PA
Carlisle, PA
Salisbury, NC
Salisbury, NC
Royal Oak
Royal Oak
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Glendale
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Plymouth
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Myrtle Beach
Maui County
Maui County
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Alberta
East Los Angeles
East Los Angeles
Bellingham
Bellingham
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Charlottesville
China
China
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Ireland
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Hong Kong
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Leeds
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South Africa
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Glasgow
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Poland
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Brooklyn
Weehawken
Weehawken
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Breinigsville
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Douglasville
Hillsboro
Hillsboro
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Hammond
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Roseland
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Melbourne
Australia
Australia
India
India
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Bangalore
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Virtual
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Warrenton
Cranberry Township
Cranberry Township
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Derbyshire
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West Yorkshire
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Vilnius
United States
United States
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Spain
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Argentina
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Pullman
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Jakarta
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Kuala Lumpur
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Melbourne
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Ra'anana
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Hyattsville
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Ontario
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New York City
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Grinnell
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Santa Barbara
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Washington
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Costa Rica
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Tokyo
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UK
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Germany
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Canada
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Mexico
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Herndon
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Alabama
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Wyoming
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Vermont
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Utah
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Rhode Island
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Oregon
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Oklahoma
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