Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Mission and Vision
Our Values
Meet Our Team
Perks and Benefits
Our Tech Stack
Careers at
Customer.io
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Jason, CMO at here at Customer.io. I seek a strategic creative leader to join our Marketing Team as a Director for the Brand Studio. This person will be responsible for creative oversight of our marketing communications, including developing brand strategy and communication language across our paid and owned channels, defining the direction and quality of creative execution, and growing and mentoring a distributed team of designers and content creators.
As a senior leader of the marketing team, you will manage our creative team's day-to-day investments and scale the necessary systems and processes to ensure seamless execution of all brand deliverables. You’ll also collaborate closely with members of the product design, sales, customer success, and marketing teams to identify partnership opportunities and align cross-functional efforts to maximize impact.
As the Director of Brand Studio at Customer.io, you will...
Some things you'll do
- Own the creative expression of the Customer.io brand, collaborating with other marketing team members to execute a brand strategy that elevates our presence in the market and resonates with our target customer
- Be both a creative leader for the team and a hands-on executor who can set the bar for execution quality and visual storytelling
- Build, manage, and mentor a team of creative marketers to execute creative across all channels, including web, digital marketing, events, and social media
- Develop and implement new systems and processes to help drive internal alignment on brand priorities and streamline the execution of key creative deliverables
- Collaborate closely with GTM stakeholders, including sales and customer success, ensuring that our brand efforts meet our business goals and objectives
- Identify and lead engagement with external partners, such as agencies, vendors, and freelancers, to augment our execution capacity
- Partner with the Head of Product Design to define and execute a cohesive design strategy and language across the company
About You
- 5-10 years of experience as a digital marketing creative with a strong portfolio demonstrating a track record of high-quality brand execution for B2B companies
- 3+ years in a creative leadership capacity, with experience and passion for managing people directly and nurturing their career growth, not just directing their work
- 3+ years of experience working in fast-growing start-up environments where a growth mindset, adaptability, and a drive for continuous improvement are valued
- 2+ years of leading remote teams across multiple time zones
What we're looking for
- Strong leadership skills and experience managing a team of creative marketers who operate across a diverse set of disciplines
- Proven expertise in leading the development of creative assets for different mediums (i.e., ads, web pages, video, email, and more) that effectively drive business results
- Experience developing creative strategies to power performance marketing practices, such as website optimization, A/B testing, etc.
- Effective collaborator with the proven ability to work successfully with cross-functional teams and build relationships with key stakeholders
- Excellent written and verbal communication skills, with the ability to influence stakeholders and build excitement and trust in a creative vision
- Strong project management skills, with the ability to manage multiple projects and stakeholders simultaneously
- Established relationships with proven agencies, vendors, and freelancers who have deep experience supporting the needs of a fast-growing B2B SaaS company
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,400 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 30-45-minute video call with the Hiring Manager (Jason, CMO)
- Portfolio review with Jason, Khari & Carlos (Sr. Brand Designer, Brand Designer), and Aiden (Head of Product Design)
- 30-45 minute interviews with three important Peers/Cross-Functional Partners
- Aiden - Head of Product Design
- Sterling - VP of Demand Generation
- Lacey - Director of Content Marketing
- 30-minute interview with CEO
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Shannon, Director of Customer Success at Customer.io, and I’m looking for Sr Managers (people managers) to join our team and help shape how we deliver value to our customers!
In this role, you’ll take a proactive and strategic approach to coaching and empowering our managers and Customer Success Managers (CSMs), ensuring we consistently deliver exceptional service across all customer segments. You’ll lead initiatives that improve team performance, streamline processes, and strengthen cross-functional collaboration, helping to enhance the overall customer journey with Customer.io.
If you thrive in a dynamic environment, enjoy solving complex problems, and are passionate about building impactful relationships—both with customers and your team—we’d love to hear from you!
Some things you'll do
- Collaborate with your regional counterpart to ensure alignment of process and resources, avoiding conflicting and redundant efforts
- Coach and develop managers and CSMs to achieve world class service for our customers
- Establish regular cadence of communication to keep the team well informed and focused on priority efforts
- Maintain an informed pulse on the health of strategic accounts and high impact opportunities and risks, providing direction on execution as necessary
- Strategize with CX leadership and CS Managers on retention plays for high churn risk customers
- Partner with Account Management leaders to inform pipeline and align resources around upsell and renewal opportunities while compensating for contraction/churned revenue
- Engage with Sales and Marketing managers to facilitate a seamless customer journey from pre-sales to post-sales, sharing feedback, lessons learned, and wins to inform how we work with prospects and customers
- Support CSMs in advocating for and representing customers in collaborative efforts with Product and Engineering
- Attend customer calls as appropriate to elevated customer care and sponsorship in order to strengthen relationships
- Coach team members and play an active role in customer escalations, establishing playbooks and best practices to prevent escalation early and resolve issues quickly when they occur
- Advise the Director of CS on resource allocation that optimizes the customer experience, leverages the strengths of top performers, and facilitates growth opportunities for individuals
- Monitor KPIs (NRR, Net Expansion, Churn) and take action to maintain consistency and/or improvement as dictated by the Customer Success team strategy, helping redefine and/or establish new KPIs as necessary
- Oversee utilization of the Customer Success tech stack, working with CS Ops to empower CSMs with the appropriate processes and tools
About you
- Your location accommodates working hours between GMT -8 and GMT -5 (for US hire x 1)
- Your location accommodates working hours between GMT and GMT +3 (for EMEA hire x 1)
- Engaging with customers and empowering users to be more impactful in their roles is central to what inspires you
- You are motivated by coaching and empowering teams to do the work and don’t shy away from the details in order to be effective with your guidance
- You have a strong understanding of individual contributor work and how to shape processes and guidance with that perspective in mind
- You build strong x-departmental relationships and believe that embracing awkwardness, transparency, ownership, and empathy are the way to achieve mutual success
- You’re committed to providing psychological safety for team members and believe that employees do their best work when they’re given the space to be creative
- You’re comfortable operating in underdeveloped or grey areas, but realize the importance of working towards a defined solution and clear processes
- You value the nuance of communication and are comfortable communicating with audiences of diverse roles, backgrounds, experiences, cultures, etc.
- You believe that the Customer Success has the ability to define a customer’s experience and take action on customer sentiment and feedback to positively impact the customer journey for all customers
What we're looking for
- 7+ years of experience in customer success, account management, client services, or related customer-facing role
- 3 to 5+ years of experience managing and leading teams, including managing people managers
- Background in SaaS (bonus points for marketing automation, CDP, messaging platforms) with a deep understanding of managing B2B, Mid-Market customers and technical end users
- Proven ability to manage and grow long-term relationships with high-value customers
- Experience identifying upsells, cross-sells, renewals, and expansion revenue
- Demonstrated success managing teams through organizational or technological change
- Excellent verbal and written communication skills to interact effectively with customers and internal stakeholders.
- Strong conflict resolution and negotiation skills
- Comfort navigating technical platforms and/or in grasping new technical concepts (including a basic understanding of APIs, webhooks, template languages such as HTML, liquid, JavaScript)
- Bonus points for Spanish speakers
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $145,000 - $165,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.
Here's what you can expect from our hiring process:
- Recruiter Screen - 30 minutes
- Manager Screen - 45 minutes
- Project - 4 hours
- Project Review and Panel Interview - 60 minutes
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Steve, Head of Rev Ops here at Customer.io. I’m seeking a seasoned professional to fill the role of Sr. Director of Revenue Operations. As a member of the GTM executive team, you will own the optimization and alignment of our revenue generation processes across Sales, Partnerships, Customer success, and Technical Support, and work closely with marketing and Finance to fuel our growth and success in the market.
You will leverage your expertise to build and evolve our Revenue Operations Strategy, identify opportunities, streamline processes, and implement best practices to maximize our revenue potential.
Your Responsibilities:
- You will play a critical role in orchestrating our go-to-market (GTM) strategy, execution, and measurement of performance
- Lead the development and execution of revenue operations strategies to drive sales productivity and aligns to the company's growth objectives
- You will be responsible for overseeing the annual operating plan, target setting and tracking, and the production of Quarterly Business Review (QBR) materials
- Lead GTM annual planning processes including ownership of account segmentation, capacity / coverage modeling, org planning, territory mapping, compensation design, quota setting, rules of engagement
- Ownership of Revenue Enablement (Sales + CX), responsible for developing program roadmap including, onboarding, upskilling customer facing teams, product trainings, ongoing system / process trainings to enhance field productivity
- Collaborate with cross-functional teams to ensure alignment of goals, processes, and initiatives to drive business success.
- Define and develop reporting infrastructures for key KPIs across Sales, Account Management, Customer Success, and Technical Support, building automated dashboards and instilling rigorous review cadences
- Utilize data analytics and performance metrics to track and analyze revenue performance, identify trends, and uncover insights and opportunities to inform strategic decisions.
- Conduct whitespace analysis and provide strategic leverage to drive expansion within the customer base.
- Orchestrate Customer Journey Mapping, coordinating with Product, Marketing, Sales and Post Sales. Reinforce Sales and Post Sales behavior through a CTA based environment (via Salesforce & Planhat)
- Drive process excellence across sales, marketing, and customer experience functions, including CRM (Salesforce), CPQ, and Planhat processes.
- Oversee the implementation and optimization of revenue management software and systems to support sales effectiveness and efficiency.
- Manage and optimize GTM systems and infrastructure to support scalable growth
- Leverage artificial intelligence technologies to enhance go-to-market (GTM) insights, improve metric tracking, and streamline reporting processes, enabling more informed decision-making
- Provide leadership and guidance to the revenue operations team, fostering a culture of growth,collaboration, and accountability.
- Instill a culture of performance within the RevOps team, fostering a mindset of ownership and continuous achievement of all team objectives.
- Stay informed about industry trends, best practices, and emerging technologies related to revenue operations, and recommend innovative approaches to drive continuous improvement
Experience Required for the job
- 10+ years of experience leading the operations function for Sales, Partnership Programs, Technical Support, and Customer Success teams, with a strong focus on driving operational excellence and revenue growth.
- 7+ years of experience leading teams, including managing direct reports.
- Recent experience supporting the scaling of a growth-stage B2B SaaS company, helping a business grow from $75M to $250M ARR. Preference will be given to candidates with experience navigating the IPO process.
- Proven experience leading both pre-sales and post-sales operations, including Sales, Partnerships, Marketing, Technical Support and Customer Success teams to create seamless processes across those functions and drive results.
- Excellent leadership and communication skills, with the ability to influence and collaborate effectively across departments and with executive leadership.
- Demonstrated success in developing and executing operations strategies that align with business goals and support revenue growth.
- Strong analytical skills and proficiency in data analytics tools, with a focus on data-driven decision-making.
- 5+ years of Experience with CRM systems such as Hubspot or Salesforce, and familiarity with tools like CPQ (Dealhub), and sales execution platforms (Clari, Gong, 6sense, etc.) is preferred.
- Proven ability to build and maintain strong relationships, influence key stakeholders, and collaborate across all levels of the organization, both internally and externally.
- Expertise in data management, visualization, reporting, and utilizing insights for strategic decision-making.
- A track record of articulating sales, business operations, and strategic concepts to diverse audiences, including executive leadership
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a $235,000 base + $100,714 variable = $335,714 OTE USE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 60-minute video call with the Hiring Manager
- Take Home Assignment
- Assignment Review Call with two potential team members
- Final Interview
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Shannon, Director of Customer Success at Customer.io, and I’m looking for Sr Managers (people managers) to join our team and help shape how we deliver value to our customers!
In this role, you’ll take a proactive and strategic approach to coaching and empowering our managers and Customer Success Managers (CSMs), ensuring we consistently deliver exceptional service across all customer segments. You’ll lead initiatives that improve team performance, streamline processes, and strengthen cross-functional collaboration, helping to enhance the overall customer journey with Customer.io.
If you thrive in a dynamic environment, enjoy solving complex problems, and are passionate about building impactful relationships—both with customers and your team—we’d love to hear from you!
Some things you'll do
- Collaborate with your regional counterpart to ensure alignment of process and resources, avoiding conflicting and redundant efforts
- Coach and develop managers and CSMs to achieve world class service for our customers
- Establish regular cadence of communication to keep the team well informed and focused on priority efforts
- Maintain an informed pulse on the health of strategic accounts and high impact opportunities and risks, providing direction on execution as necessary
- Strategize with CX leadership and CS Managers on retention plays for high churn risk customers
- Partner with Account Management leaders to inform pipeline and align resources around upsell and renewal opportunities while compensating for contraction/churned revenue
- Engage with Sales and Marketing managers to facilitate a seamless customer journey from pre-sales to post-sales, sharing feedback, lessons learned, and wins to inform how we work with prospects and customers
- Support CSMs in advocating for and representing customers in collaborative efforts with Product and Engineering
- Attend customer calls as appropriate to elevated customer care and sponsorship in order to strengthen relationships
- Coach team members and play an active role in customer escalations, establishing playbooks and best practices to prevent escalation early and resolve issues quickly when they occur
- Advise the Director of CS on resource allocation that optimizes the customer experience, leverages the strengths of top performers, and facilitates growth opportunities for individuals
- Monitor KPIs (NRR, Net Expansion, Churn) and take action to maintain consistency and/or improvement as dictated by the Customer Success team strategy, helping redefine and/or establish new KPIs as necessary
- Oversee utilization of the Customer Success tech stack, working with CS Ops to empower CSMs with the appropriate processes and tools
About you
- Your location accommodates working hours between GMT -8 and GMT -5 (for US hire x 1)
- Your location accommodates working hours between GMT and GMT +3 (for EMEA hire x 1)
- Engaging with customers and empowering users to be more impactful in their roles is central to what inspires you
- You are motivated by coaching and empowering teams to do the work and don’t shy away from the details in order to be effective with your guidance
- You have a strong understanding of individual contributor work and how to shape processes and guidance with that perspective in mind
- You build strong x-departmental relationships and believe that embracing awkwardness, transparency, ownership, and empathy are the way to achieve mutual success
- You’re committed to providing psychological safety for team members and believe that employees do their best work when they’re given the space to be creative
- You’re comfortable operating in underdeveloped or grey areas, but realize the importance of working towards a defined solution and clear processes
- You value the nuance of communication and are comfortable communicating with audiences of diverse roles, backgrounds, experiences, cultures, etc.
- You believe that the Customer Success has the ability to define a customer’s experience and take action on customer sentiment and feedback to positively impact the customer journey for all customers
What we're looking for
- 7+ years of experience in customer success, account management, client services, or related customer-facing role
- 3 to 5+ years of experience managing and leading teams, including managing people managers
- Background in SaaS (bonus points for marketing automation, CDP, messaging platforms) with a deep understanding of managing B2B, Mid-Market customers and technical end users
- Proven ability to manage and grow long-term relationships with high-value customers
- Experience identifying upsells, cross-sells, renewals, and expansion revenue
- Demonstrated success managing teams through organizational or technological change
- Excellent verbal and written communication skills to interact effectively with customers and internal stakeholders.
- Strong conflict resolution and negotiation skills
- Comfort navigating technical platforms and/or in grasping new technical concepts (including a basic understanding of APIs, webhooks, template languages such as HTML, liquid, JavaScript)
- Bonus points for Spanish speakers
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $145,000 - $165,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.
Here's what you can expect from our hiring process:
- Recruiter Screen - 30 minutes
- Manager Screen - 45 minutes
- Project - 4 hours
- Project Review and Panel Interview - 60 minutes
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Billy, Sr. Director of Channel Sales at Customer.io. We are looking for a high-energy individual, to join our partnerships team as a Channel Account Manager. We currently work with 100+ Implementation and Marketing agencies globally to close new business and support our existing client base. You will be the face of Customer.io, working with existing partners, acquiring new ones, and attending industry events to source and close new prospects. You will be responsible for 1) Generating partner-sourced opportunities and managing end-to-end sales cycles 2) Holding a closed revenue quota from partner-sourced opportunities 3) Enabling partners to lead sales cycles for Customer.io 4) Supporting partners to level up in our Partner Program 5) Providing as much value as possible to our partners through revenue share, co-selling, referrals, and marketing.
If you’ve been a top performer in sales or partnerships, and are looking to join our growing team then this is an excellent role for you!
Some things you’ll do:
- Drive new revenue through our existing and new agency partners and maintain a closed revenue quota
- Manage full sales cycles, including exploratory calls and demos with partners
- Build your pipeline by sourcing new opportunities from partners
- Create mutual accountability plans (i.e. partner sales targets) with external stakeholders and drive urgency to deliver results
- Deliver product and sales training to channel partners to ensure they are equipped to effectively sell and promote customer.io products and services
- Enable partners to know how to position Customer.io above competitors
- Manage relationships with existing and new partners
- Attend industry conferences, masterminds, and networking events to prospect new clients
- Quarterly in-person meetings with your top partners
- Engage with hundreds of client-facing team members from your partners through email, lunch and learn, and in-person meetings
- Develop our partner program, processes, and documents to enable our partners to become ambassadors of the Customer.io platform
- Become a Customer Marketing Expert
Competencies / Qualifications
- Located in North America
- 2+ years experience in an Account Executive or sales-focused partnership role
- Up to 20% of travel within your designated region
- You have experience running full sales cycles and working with partners
- Consultative selling experience and understanding of Sandler Sales & MEDDIC Sales qualification processes
- You’ve been a top performer at your previous roles and held sales targets
- You’ve managed partner, customer, or prospect relationships on an ongoing basis and not just transactional
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $102,200 base + $43,800 variable = $146,000 OTE USD OTE (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter (Maria)
- 45-minute video call with the Hiring Manager (Billy)
- Take Home Assignment (1 week)
- Assignment Review Call w/ Billy - 20 minutes
- 2 - 30-minute interviews w/ Matt and Chris
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hey there, I’m Matt, Director of Engineering at Customer.io!
I’m looking for an Engineering Manager to lead our In-App squad, part of the Messaging Channels team. Your focus will be enabling marketing and growth teams to engage their audiences across channels and platforms. From in-app messages and push notifications to emerging channels like WhatsApp and Rich Communication Services (RCS), your work will directly impact millions of people who receive messages through our platform every day.
You’re exactly the person we’re looking for if you’re excited to solve engineering problems at a scale that most engineering teams can only dream of. You relish the ability to make a direct impact on billions of end users who interact with messages sent through our platform each day. You want a place where you can use your technical leadership to help shape the future not only of our engineering team, but of customer engagements and contribute to our mission to “Say more, more powerfully”.
Some things you'll do
- Lead the In-App squad, mentoring engineers and fostering a culture of collaboration, innovation, and continuous improvement.
- Oversee the technical execution of features like in-app messaging, push notifications, and integrations with emerging channels like WhatsApp and RCS.
- Partner with Product and Design teams to define a strategy for delivering robust, scalable, and secure messaging solutions that meet customer needs.
- Drive cross-functional initiatives and align engineering goals with business objectives and product strategy.
- Participate in technical design discussions, ensuring solutions are architecturally sound, reliable, and cost-effective.
- Ensure the team delivers high-quality work through effective project management, code reviews, and engineering best practices.
- Advocate for end-user preferences in every engineering decision, ensuring that performance, reliability, and user respect remain top priorities.
- Be hands-on where needed—engaging in code reviews, troubleshooting, and architectural discussions to unblock the team
What we're looking for
- Has 3+ years of experience managing software engineering teams, ideally in a SaaS environment or with a focus on messaging or marketing platforms.
- Has technical expertise in building and scaling backend systems or full-stack applications, with prior senior-level engineering experience.
- Can partner effectively with Product Managers and Designers to deliver impactful, user-focused solutions.
- Is familiar with building reliable, scalable systems, and is excited by discussions around infrastructure performance and optimization.
- Thrives in a remote, asynchronous environment and can communicate effectively across time zones.
- Brings a strong product mindset and a passion for solving customer problems through innovative engineering.
- Has experience mentoring engineers and fostering a collaborative, high-performing team culture.
- Works within North/South American time zones.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
- Zone 1: $224,000 - $246,000 USD
- Zone 2: $205,000 - $225,000 USD
- Zone 3: $187,000 - $205,000 USD
- Zone 4: $150,000 - $$165,000 USD
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 60-minute video call with the Hiring Manager and 45-minute video call with one of our People Partners
- 60-minute Architecture Interview
- Take Home Assignment and 60-minute Assignment Review Call with some potential team members
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
We are seeking talented Senior Site Reliability Engineers to join our growing SRE team!
You will tackle complex challenges by designing and implementing scalable, reliable infrastructure and services that power the future of customer engagement technology. In this pivotal role, you'll leverage your extensive expertise in backend systems and infrastructure management to enhance the performance and reliability of our platforms. Your contributions will directly influence the shaping of architecture and operational excellence needed for our product to thrive.
Some things you'll do
- Architect and maintain critical infrastructure to enable Customer.io to scale and handle real-time processing of billions of messages.
- Strategically plan and implement infrastructure growth to meet evolving demands and repeatability.
- Streamline and automate processes for efficiency and reliability, removing manual toil.
- Participate in on-call rotations to swiftly address availability incidents and support technical engineers with customer-related issues.
- Develop observability to ensure comprehensive monitoring and effective alerting of infrastructure and applications.
- Troubleshoot and resolve production issues across various services and stack levels.
- Contribute to a collaborative and supportive team environment, fostering individual, professional, and team growth.
- Engage in continuous learning and knowledge sharing through code reviews, pair programming, and team collaborations to refine best practices.
What we're looking for
- 7+ years of professional experience as a Site Reliability Engineer, with proven experience leading large complex projects affecting production SaaS environments.
- Professional experience with relational database systems, managing the servers and tuning performance, particularly MySQL.
- Proven experience managing scale, reliability and performance challenges managing distributed applications on cloud infrastructure (Google Cloud Platform is advantageous), both managed and self-hosted solutions.
- Proven ability to build cloud infrastructure using Terraform and develop operational tooling in various languages including Golang and Bash.
- Deep knowledge of UNIX environments and modern collaborative development practices.
- Excellent communication skills, both verbal and written, with a collaborative mindset to make informed, empathetic decisions.
- Ability to work autonomously in your timezone, advancing tasks and projects with minimal guidance.
- Demonstrated ability to influence product direction and contribute technical insights that help drive business value.
- A strong focus on proactive identification and resolving issues in production environments.
- A self-starter who thrives in both synchronous and asynchronous work environments.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $180,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 60-minute video call with the Hiring Manager
- Take Home Assignment
- 90-minute Assignment Review / Technical Interview with two potential team members
- Final Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hello! I’m LJ, Director of Product Management at Customer.io.
I’m looking for a Senior Product Manager to join our Messaging Channels team and enable marketing and growth teams to connect with their audiences across channels and platforms. From in-app messages to push notifications to emerging channels like WhatsApp and Rich Communication Services (RCS), you’ll drive innovation that helps our customers reach their audience effectively and respectively, impacting millions of people who receive messages from our platform every day.
This role is perfect for you if you’re energized by solving complex problems at scale and undaunted by discussions around infrastructure performance, costs, and reliability. You’ll stay deeply connected to customers, gathering insights to advocate for their needs, while collaborating with engineering and design to deliver multi-channel messaging solutions that drive business goals and respect end-user preferences.
And you’ll be learning, building, and shipping within a supportive and disciplined product environment. At Customer.io you’ll find a culture of innovation and customer focus, balanced with profitability and strong financials.
Some things you'll do
- Lead the Messaging Channels team in achieving strategic outcomes by developing solutions that are:
+ Valuable: Used and loved by our customers.
+ Viable: Fit within our business and technical constraints.
+ Usable: Easy for our customers to implement and use.
+ Feasible: Implementable by our engineering team.
- Develop a deep understanding of multi-channel messaging, including push notifications, SMS, in-app messaging, email, and upcoming channels like WhatsApp, RCS, and more.
- Collaborate with cross-functional teams to build innovative tools that enable our customers to orchestrate messages across channels.
- Stay on top of industry trends and guide the strategic direction of our messaging channels, focusing on growth opportunities.
- Advocate for user privacy and preferences, ensuring we respect how, when, and where end-users want to engage.
- Work with leadership to align on product vision, roadmaps, and long-term strategy, driving impact across teams and projects.
What we’re looking for
- Ability to work overlapping hours with GMT-8 to GMT-5 time zones.
- 5+ years of product management experience, ideally with messaging channels or multi-channel communication platforms.
- Strong experience in MarTech, growth marketing, or messaging automation tools (experience with Customer.io or similar platforms is a plus).
- Demonstrated success in building products from concept to delivery, starting with a compelling vision and executing in iterative steps that prioritize learning and delivering customer value.
- A proactive communicator, and collaborator, who believes in “working out loud” to share work early and often.
- Curiosity and a passion for emerging messaging trends and technologies like RCS, WhatsApp, and in-product inboxes.
- An infectious energy when sharing customer stories, used to align the team around the customer’s experience.
- Experience navigating ambiguity and taking ownership of problems even when the next steps and solutions aren't clear.
- An excellent writer who values clarity and brevity while avoiding jargon.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $145,000-$160,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Zone 1: $174,000-$192,000 USD
Zone 2: $159,500-$176,000 USD
Zone 3: $145,000-$160,000 USD
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 60-minute video call Product Exercise with one Engineering and one Design team member
- 60-minute video call for product presentation with cross-functional partners
- 45-minute video call with VP, Product
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Brendan, Director of Product at Customer.io.
I’m looking for a Senior Product Manager to join our Audiences team. You'll tackle a challenging opportunity: enabling marketers to explore and derive insights from their customer data without SQL or coding knowledge.
At Customer.io, we enable companies to create highly personalized messaging journeys that impact millions of people every day. Our customers are fellow product-led growth companies who use emails, SMS, in-apps, and mobile push notifications to accelerate their customers’ “Aha!” moment.
Our segmentation engine allows for powerful and flexible queries today. Want to know how many customers took an action three times in the last 14 days? No problem. Want to search all arrays in a JSON object for an exact value match? Easy.
Our marketers struggle, however, and in two ways. First, words like SQL and JSON hold no meaning. Even if our product was capable of creating the segment they want, it’s too hard to figure out how. Second, the value hidden inside their customer data can’t be explored. There are valuable commonalities between their customers, but no way for a marketer to discover them.
Our vision is to evolve our segmentation feature into a data exploration experience that marketers love. We need you to help us achieve it!
This role is perfect if you enjoy getting into the weeds with customers, designers, and engineers as much as you enjoy building alignment with senior leadership. Both are critical for success.
You’ll work within a supportive and disciplined product environment, and at a company with strong financials. Poke around this report for an overview of how we stand out.
Some things you'll do
- Contribute a deep knowledge of customer data segmentation and analytics, ML/AI-driven insights, cross-channel and cross-device identity resolution in a cookie-challenged ecosystem, and the related competitive landscape.
- Create a forward-looking vision, strategy, and roadmap for the Audiences team in collaboration with your Design and Engineering partners
- Ground that vision, strategy, and roadmap in business impact, supported by quantitative and qualitative insights
- Build alignment around that vision, strategy, and roadmap across Engineer, Product, and Design Leadership
- Collaborate with the squad to bring that vision, strategy, and roadmap to life!
What we're looking for
- Working hours that overlap with 9 AM to 11 AM Eastern Daylight Time
- 5+ years of product management experience in a software development setting
- 2+ years on the segmentation/cohorting capabilities of a marketing or product analytics product
- Business acumen - you know how to connect strategies and roadmaps to revenue and cost
- Storytelling expertise - you frame visions, strategies, and roadmaps in clear, memorable ways
- Alignment-building expertise - you listen, understand, and influence at a near-executive level
- Product-led Growth experience - you’ve used marketing automation tools before
- Data proficiency - you can source, analyze, and present quantitative and qualitative data
- Excellent writing skills - you write clearly and concisely, favoring plain language over jargon
- Initiative - you take ownership of problems when next steps aren't clear
- Fluency with concepts like unique identifier, API, and JSON is a plus
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $145,000-$160,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Zone 1: $174,000-$192,000 USD
Zone 2: $159,500-$176,000 USD
Zone 3: $145,000-$160,000 USD
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 60-minute video call Product Exercise with one Engineering and one Design team member
- 60-minute video call for product presentation with cross-functional partners
- 45-minute video call with VP, Product
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
👋 Hello from the Recruiting Team at Customer.io! We're expanding our sales team and seeking motivated and successful Account Executives at the Mid-Market level to join us in January 2025! We are looking to expand our team across the UK, Ireland, and the Americas (Canada and the USA). This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.
As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.
Hiring Timeline:
We're gearing up to bring fresh talent on board as we head into the new year. Our hiring process will start in late October and conclude in November, with onboarding set for January 2025. If you're looking for an exciting opportunity to begin a new chapter, we’d love to hear from you!
Responsibilities:
- Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
- Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
- Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.
- Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
- Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.
Qualifications:
- Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
- Location: We are currently hiring for positions based in the UK, Ireland, and the Americas (Canada and the USA). Candidates must be located in one of these regions to be considered for the role.
- B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
- Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
- Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
- Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
- Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
- Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
- Responsibilities:
+ Engage in high-volume prospecting, cold and warm outreach
+ Manage the full sales cycle for deals typically under $50,000 ACV
+ Drive growth within mid-sized clients, nurturing relationships and uncovering business needs
- Compensation: We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 60-minute Mock Call w/ the Hiring Team
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
👋 Hello from the Recruiting Team at Customer.io! We're expanding our sales team and seeking motivated and successful Account Executives at the Mid-Market level to join us in January 2025! We are looking to expand our team across the UK, Ireland, and the Americas (Canada and the USA). This role offers a unique opportunity to take your sales career to the next level, with potential for upward mobility.
As an Account Executive, you’ll represent Customer.io to prospective customers and drive growth within key market segments. This is a full-cycle sales role (prospect, demo, close), where you'll be fielding both inbound and outbound demand.
Hiring Timeline:
We're gearing up to bring fresh talent on board as we head into the new year. Our hiring process will start in late October and conclude in November, with onboarding set for January 2025. If you're looking for an exciting opportunity to begin a new chapter, we’d love to hear from you!
Responsibilities:
- Pipeline Development and Management: Build and manage a pipeline through self-sourced leads and SDR-supported leads to drive new customer acquisition.
- Full-Cycle Sales Execution: Lead the entire sales process from prospecting and discovery through demo and closing, focusing on new business acquisition within targeted accounts.
- Customer Needs Analysis and Solution Alignment: Conduct discovery calls to understand customer business challenges and goals. Position Customer.io's solutions to meet these needs effectively.
- Collaboration and Cross-Functional Feedback: Work closely with the SDR team for lead quality feedback and collaborate with Customer Success and Technical Support for a smooth hand-off post-sale.
- Performance Tracking and Reporting: Own and report on individual sales metrics, including pipeline status and progress towards targets, to support informed decision-making.
Qualifications:
- Experience: 2+ years of experience in full-cycle B2B SaaS or MarTech sales, handling mid-market accounts
- Location: We are currently hiring for positions based in the UK, Ireland, and the Americas (Canada and the USA). Candidates must be located in one of these regions to be considered for the role.
- B2B SaaS or MarTech Experience: Proven success in new customer acquisition and closing deals within the B2B SaaS space, preferably MarTech
- Sales Methodology: Familiarity with MEDDPICC or a similar framework that supports consultative selling and discovery to close.
- Communication Skills: Excellent written and verbal communication skills, with a professional and engaging presence to build rapport with new prospects.
- Problem Solving: Strong ability to identify customer business needs and position relevant solutions effectively to drive acquisition
- Deal Focus: Primarily handles mid-market accounts with shorter sales cycles and lower ACV deals
- Support: Works closely with our SDR team for lead generation, with a balance between inbound and self-sourced opportunities
- Responsibilities:
+ Engage in high-volume prospecting, cold and warm outreach
+ Manage the full sales cycle for deals typically under $50,000 ACV
+ Drive growth within mid-sized clients, nurturing relationships and uncovering business needs
- Compensation: We are offering a compensation package of $95,000 base + $95,000 variable for a total $190,000 OTE USD (or equivalent in local currency), subject to market rate adjustment.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- 60-minute Mock Call w/ the Hiring Team
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
We are seekingtalented Senior Frontend Engineers to join our growing engineering team! As a key member of our team, you'll leverage your frontend expertise to enhance the user experience for a wide range of customers—from startups to global enterprises. You'll also play a pivotal role in shaping the features and innovations that will help our product thrive.
Why You’ll Love Working Here:
- You will enhance a platform that impacts a vast array of customers daily, from burgeoning startups to global enterprises, ensuring they can engage meaningfully with their customers.
- At Customer.io, you will help drive innovation that shapes the future of customer communications by turning ambitious ideas into accessible solutions.
- Our remote-first, highly collaborative team offers the flexibility to work from anywhere. We’re committed to supporting your professional growth while respecting and valuing the diverse perspectives each team member brings to the table.
Some Things You'll Do:
- Build and refine robust web applications that simplify complex data-driven interactions into seamless user experiences.
- Work closely with Product Managers, Designers, and Backend Engineers to implement features that enhance our product's functionality and user satisfaction.
- Spearhead the adoption of cutting-edge frontend technologies and advocate for best practices in frontend architecture.
- Create responsive and accessible UI components that offer a seamless experience across multiple devices and platforms.
- Provide guidance and mentorship to those around you and promote a culture of excellence and continuous improvement within the team.
What We're Looking For:
- 7+ years of frontend development experience, with a solid portfolio of complex applications built using modern JavaScript frameworks.
- Advanced knowledge of JavaScript, CSS, and HTML. Experience with React is highly valued, as well as familiarity with Ember.js or willingness to learn on the job.
- Adept at transforming complex technical challenges into user-friendly solutions. You think not just about the code, but about how the code impacts the user.
- Exceptional collaboration skills, with a track record of working effectively in a distributed team environment.
- Passion for pushing the boundaries of web technologies to create the best possible user experience.
- It would be great if you had expertise in frontend performance testing and optimization techniques, but I won’t be too greedy!
- Works in North/South American time zones
If you're excited to be part of a team that shapes the future of how businesses communicate with their customers, we’d love to hear from you! This role offers the opportunity to make substantial contributions to a dynamic, innovative company, with a competitive salary, comprehensive benefits, and a flexible work environment.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ***We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.
Here's what you can expect from our hiring process:
- 30 minute video call with a Recruiter
- 60 minute Technical Interview
- Take Home Assignment + 60 minute Assignment Review Call
- 60-minute Interview with Hiring Manager
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
We are seeking talented Senior Fullstack Engineers to join our growing engineering team!
You’ll work on challenging problems, building scalable, robust services and user interfaces that drive the future of customer engagement technology. As our next great teammate, you'll blend your expertise across both backend and frontend systems, to directly impact the experience of a wide variety of customers, from startups to global enterprises, and help shape the features and infrastructure needed for our product to flourish.
Some things you'll do...
- Design and develop high-performance, scalable services in Go and user interfaces in JavaScript (React & Ember), driving critical workflows that empower businesses to engage with their customers.
- Collaborate cross-functionally with incredible partners across Product, Design, and Engineering to shape and implement features that enhance our platform and deliver seamless, intuitive experiences for our users.
- Own the entire development lifecycle, from technical design through implementation and deployment, ensuring reliability, maintainability, and performance at scale.
- Lead by example, mentoring your peers and contributing to a culture of shared knowledge, continuous learning, and technical excellence across the team.
- Identify high-impact opportunities to improve both backend services and frontend interfaces, turning complex challenges into elegant, user-friendly solutions.
- Influence product direction through technical insights, proactively collaborating with others to prioritize features that matter most.
What we're looking for...
- 7+ years of professional experience in full-stack development, with a strong portfolio showcasing complex web applications and distributed systems.
- Professional experience with TypeScript combined with advanced knowledge of JavaScript, CSS, and HTML.
- Experience in modern JavaScript frameworks. (Bonus if you have experience with Ember.js or React)
- Proficiency in backend technologies, ideally with Go or another strongly-typed language such as Java, Kotlin, or TypeScript.
- Experience designing and maintaining scalable APIs and services with relational (e.g., PostgreSQL or MySQL) or NoSQL databases.
- A cloud-native mindset. Deep experience working in AWS, GCP, or Azure, or tools like Docker and Kubernetes are nice to have.
- Passionate about building high-quality, testable code using unit, integration, and end-to-end testing to ensure system stability and performance.
- A track record of collaborating effectively in a distributed team environment, with strong written and verbal communication skills and a commitment to mentoring others.
- Problem-solving expertise, with the ability to transform complex technical challenges into simple, elegant solutions that delight users.
- A DevOps approach to development, with experience in CI/CD pipelines, infrastructure automation, and monitoring production systems.
- Demonstrated ability to influence product direction and contribute technical insights that help drive business value.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.
Here's what you can expect from our hiring process:
- 30 minute video call with a Recruiter
- Take Home Assignment + 2 60 minute Assignment Review Calls
- 60 minute Technical Deep Dive Interview
- Final Interview with Hiring Manager
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I'm Ahmed, Engineering Manager at Customer.io. I'm seeking a seasoned software engineer with extensive native iOS expertise to join our growing Engineering team. You will play a pivotal role in guiding our team, mentoring junior engineers, and upholding our high performance and quality standards, as well as solid engineering practices. The ideal candidate will have a strong track record of delivering high-quality iOS applications, demonstrated leadership skills, and a willingness to collaborate across other platforms such as Android, Flutter, and React Native.
---
Key Responsibilities
- Develop and lead the development of our mobile SDKs.
- Mentor junior team members and foster a collaborative environment.
- Engage in architectural design discussions and problem-solving.
- Contribute to continuous improvement and innovation.
- Maintain and improve code quality through writing unit, integration, and E2E tests.
- Collaborate with cross-functional teams and partners to define, design, and ship new features.
Qualifications
- 7+ years of experience in native iOS development.
- Proficiency in Swift, Objective-C, and Apple ecosystem.
- Strong understanding of iOS architecture, design patterns, and best practices.
- Familiar with the how to manage and publish dependencies with iOS dependency management tools like SPM and Cocoapods.
- Experience in leading projects, and mentoring junior engineers.
- Excellent problem-solving skills and a product-minded.
- Can be available between 2PM and 5PM GMT to have common communication window with the team.
Good to Have
- + Experience with other mobile technologies (Android, React Native, Flutter).
+ Familiarity with Behavior Driven Development.
+ Contributions to open-source projects.
+ Backend or full-stack development experience.
Why Join Us?
- Competitive compensation and perks.
- Be part of a diverse and inclusive team that values each member's unique contributions.
- Enjoy a culture that promotes work-life balance and continuous learning.
- Fully remote work environment.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 60-minute Live Coding Interview
- 60-minutes Team Lead Assessment
- Final Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
We are seeking talented Senior Fullstack Engineers to join our growing engineering team!
You’ll work on challenging problems, building scalable, robust services and user interfaces that drive the future of customer engagement technology. As our next great teammate, you'll blend your expertise across both backend and frontend systems, to directly impact the experience of a wide variety of customers, from startups to global enterprises, and help shape the features and infrastructure needed for our product to flourish.
Some things you'll do...
- Design and develop high-performance, scalable services in Go and user interfaces in JavaScript (React & Ember), driving critical workflows that empower businesses to engage with their customers.
- Collaborate cross-functionally with incredible partners across Product, Design, and Engineering to shape and implement features that enhance our platform and deliver seamless, intuitive experiences for our users.
- Own the entire development lifecycle, from technical design through implementation and deployment, ensuring reliability, maintainability, and performance at scale.
- Lead by example, mentoring your peers and contributing to a culture of shared knowledge, continuous learning, and technical excellence across the team.
- Identify high-impact opportunities to improve both backend services and frontend interfaces, turning complex challenges into elegant, user-friendly solutions.
- Influence product direction through technical insights, proactively collaborating with others to prioritize features that matter most.
What we're looking for...
- 7+ years of professional experience in full-stack development, with a strong portfolio showcasing complex web applications and distributed systems.
- Professional experience with TypeScript combined with advanced knowledge of JavaScript, CSS, and HTML.
- Experience in modern JavaScript frameworks. (Bonus if you have experience with Ember.js or React)
- Proficiency in backend technologies, ideally with Go or another strongly-typed language such as Java, Kotlin, or TypeScript.
- Experience designing and maintaining scalable APIs and services with relational (e.g., PostgreSQL or MySQL) or NoSQL databases.
- A cloud-native mindset. Deep experience working in AWS, GCP, or Azure, or tools like Docker and Kubernetes are nice to have.
- Passionate about building high-quality, testable code using unit, integration, and end-to-end testing to ensure system stability and performance.
- A track record of collaborating effectively in a distributed team environment, with strong written and verbal communication skills and a commitment to mentoring others.
- Problem-solving expertise, with the ability to transform complex technical challenges into simple, elegant solutions that delight users.
- A DevOps approach to development, with experience in CI/CD pipelines, infrastructure automation, and monitoring production systems.
- Demonstrated ability to influence product direction and contribute technical insights that help drive business value.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.
Here's what you can expect from our hiring process:
- 30 minute video call with a Recruiter
- Take Home Assignment + 2 60 minute Assignment Review Calls
- 60 minute Technical Deep Dive Interview
- Final Interview with Hiring Manager
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Paul, VP Engineering at Customer.io. I’m looking for a Director of Engineering to join our team.
At Customer.io, we are on a mission to transform customer communication, ensuring that each interaction is not just timely and personalized but truly impactful. Our comprehensive suite of products includes Journeys, a marketing automation platform, Data Pipelines, a pioneering Customer Data Platform (CDP), and Parcel, an innovative email coding platform designed to streamline email development. By empowering marketers with the tools they need to deliver real-time, accurate data to every customer touchpoint, we enable our customers to Say More, More Powerfully, and forge deeper connections with their audience.
As a Director of Engineering at Customer.io, you will...
- Lead and manage a team of engineering managers and engineers to ensure the successful delivery of projects across the engineering organization, providing guidance and support throughout the process.
- Foster a culture of accountability, inclusivity, collaboration, and empathy across multiple engineering teams promoting a positive and productive work environment.
- Oversee the scalability, architectural integrity, flexibility, and security of solutions developed by multiple engineering teams, ensuring alignment with customer needs and company objectives.
- Collaborate with company stakeholders to align engineering efforts with overall business objectives and customer needs, ensuring that projects contribute to the company's strategic goals.
- Manage department budgets effectively, allocating resources efficiently to support engineering initiatives while maintaining financial sustainability.
- Design and implement engineering strategies to drive innovation, scalability, and technical excellence across the organization, keeping abreast of industry best practices.
- Ensure safety standards and best practices are upheld in all engineering processes and projects, prioritizing the well-being of team members and stakeholders.
We're looking for someone with…
- Demonstrated experience leading multiple engineering teams within a product- or engineering-led environment, preferably at an early-to-mid-stage SaaS company.
- A deep understanding of SaaS software architecture, languages, technologies, and cloud infrastructure.
- A proven track record of building and nurturing high-performing teams, with a focus on individual growth and development.
- Strong communication skills, both verbal and written, with the ability to convey complex technical concepts concisely and accurately.
- A high degree of conscientiousness. You are willing to do a thorough job regardless of the task. You keep your commitments.
- A passion for continuous learning and experimentation, with a willingness to explore new technologies and provide mentorship to engineers.
- Ability to thrive in a dynamic, customer-centric environment, where adaptability and resilience are essential qualities.
For this position, we’re seeking candidates located within North/South American time zones to facilitate collaboration with remote team members.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,400 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $220,000-$240,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.
Here's what you can expect from our hiring process:
- 30 minute video call with Recruiter
- 60 minute Career Accomplishment Interview with Hiring Manager
- 60 minute Architecture Interview
- Take Home Writing Exercise + 60 minute Review call
- 60 minute Bar Raiser Interview
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Customer.io is looking for a Senior Product Designer to join our product design team. We’re working hard to build a product that enables companies to communicate authentically with their customers in inventive and flexible ways. You'll join a team of highly skilled and empowered designers in a remote and distributed company of about 250 team members across 17 countries.
This role will join the Pipelines squad, which builds the tools for connecting data in and out of the platform, and making sense of that data for daily users. You'll research and design solutions while also working with the squad to prioritize projects, build customer empathy, and measure the success of new features. You'll push the entire design team to create more impactful experiences by giving great feedback, iterating on team processes, and holding people accountable for our culture and quality standards.
What you'll do…
- Develop an understanding and compassion for customers through research
- Create design proposals for new features and collaborate with engineers on prototypes
- Participate in the product team's prioritization of work, advocating for the customer experience
- Help shape the design team's culture and design processes, including sharing thoughtful 1:1 feedback with peers
About you…
- You’re an experienced product designer with 3+ years of experience in a software development setting
- You have prior success working on complex software products and an ability to learn and understand detailed technical constraints
- You are comfortable approaching problems from first principles, repeatedly asking “why?” and using that insight to explore unique, innovative solutions to complex problems
- Your design executions display a high level of craft, and you have a strong ability to communicate the thinking behind your designs to partners and stakeholders
- You have a growth mindset and a willingness to receive and provide feedback, and learn from mistakes
- You thrive with autonomy and ownership, and are comfortable navigating ambiguity
- You are comfortable communicating asynchronously, including across time zones
- You have a passion for making complex functionality more approachable
- You have experience and passion for taking complex concepts and making them more understandable in you designs
What we're looking for…
- Prior experience in a B2B SaaS setting, preferably working on surfaces involving a developer personae and comfort with concepts like SQL and JSON
- Able to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone)
- Familiarity designing within the constraints of a design system and how interfaces are built from components
- Experience conducting your own user research to gather customer insights and incorporate it into your design decision-making
- Experience with tools like Mixpanel, Amplitude, or Fullstory
- Proficiency with Figma
About Design at Customer.io
While your daily work will be as part of a cross-functional squad, the design team will be your home for support and growth. We meet as a design team multiple times each week to give feedback on in-progress work, and communicate daily about new things we learn, improvements to our design system, and collaboratively define and develop our design culture.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $140,000-$155,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.
Zone 1: USD $170,000 - USD $186,000
Zone 2: USD $155,000 - USD $170,000
Zone 3: USD $140,000 - USD $155,000
Zone 4: USD $112,000 - USD $124,000
Please speak with a recruiter for additional information about zone locations.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
------------
Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.
At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.
Here's what you can expect from our hiring process:
- 30-minute intro call with a Recruiter
- 60 minute video call with the Hiring Manager
- Portfolio Review:
- 1 hour video call with senior design team members & cross-functional partners
- Final Stage:
- 1 hour video call exercise with a Principal Product Designer
- 30 min video call with a Product Manager
- 30 min video call with Engineering Manager
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
We are seeking Senior Backend Engineers to join our growing Engineering team!
Customer.io is looking for collaborative senior scaling developers who love solving interesting puzzles and are excited to help us build a scalable platform that our customers love. Our small, remote-first team is fun-loving, passionate, and highly effective. We offer many opportunities to grow and refine your skills while having a significant impact. Our team members have backgrounds in various industries, from AdTech to Gaming. We believe embracing our unique perspectives and expertise is the key to our success as a collaborative team.
As a distributed company, we value diversity and are committed to giving you the flexibility and freedom to work from anywhere in the world on a schedule that fits your family and your life.
Some things you'll do...
- Be a model and mentor for writing well-architected, well-tested, and easy-to-understand services in Go that help our customers easily send timely & relevant messages at scale.
- Apply your unique perspective to help us define and build the next generation of features and infrastructure needed to help our customers and company flourish.
- Work with our tech support teams to diagnose operational issues and help our customers achieve their goals with our product.
- Take an active role in a friendly, supportive team that encourages you and the company to grow as individuals, professionals, and teams.
- Mentor your coworkers through code review, pair programming, team collaboration, and training to help improve our collective knowledge and best practices.
What we're looking for...
- Works in North/South American time zones
- 7+ years in relevant roles, demonstrating increasing levels of responsibility and impact.
- Strong skills in Golang, cloud infrastructure, and UNIX environments.
- Deep understanding of and experience with building scalable and performant distributed applications.
- Proficiency with relational database systems, particularly MySQL.
- Excellent communication skills and a collaborative approach to decision-making.
- Ability to understand customer needs and translate them into effective solutions.
- Desire and capability to mentor team members through code reviews, pair programming, and training.
- Ability to quickly and independently solve complex technical challenges.
- Experience and comfort with working in a distributed, remote-first environment.
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
We are offering a starting salary of $160,000 - $184,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
------------
Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! ****We aim to respond to all applicants with a status update about your application, provided no technical issues or other limitations prevent us from doing so. Please keep an eye on your email for updates.
At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.
Here's what you can expect from our hiring process:
- 30 minute video call with a Recruiter
- 60 minute Technical Interview with two members of our engineering team
- Take Home Assignment
- 60 minute Assignment Review Call with two members of our engineering team
- 60-minute Interview with Hiring Manager
Scrapmatism
Customer obsessed
World-class orchestra
Meet the moment
Growth mindset
Own it
🧻 Wipe the others’ Ass.
💪 Improve 1% daily.
✅ Done is better than perfect.
🔥 Run to the fire.
💼 Be an owner.
You Belong Here
Dare to Grow
Help Each Other Cross the Finish Line
Play for the Long Run
Clarify, Simplify, Focus
Empower with Context
Take Ownership, Be Bold, Be Excellent
Deliver Value
Do it with excellence
Creator success is our success
Default to generosity
Work in public
Create every day
Teach everything you know
We have Integrity
We move Quickly
We are Data-Driven
We are Transparent
We are Pioneering
We are Collaborative
Our Valued Behaviors
• We're on It
• Make It Simple
• The Full Story Told in Broad Daylight
• We Win as One
• Champion Diversity
• The Future Is Bright
We are one Zoox
We trust each other
We are inquisitive
We are mission-driven
Be the owner of your days
Rise to any challenge
Brighten the lives of those around you
Let your unique self shine through
Pursue Deliberate Simplicity
Let Curiosity Lead
Own Your Part
Act then adapt
Defy the Ordinary
Go Further Together
Same team
Progress over perfection
Give a shit
Innovation
Diversity, Equity & Inclusion
Excellence
Excellence t
Agility
Integrity
We care about each other
We maintain a healthy work-life balance and we always take care of one another.
We're nimble
We're proud to wear many hats and do whatever it takes to get things done. We don't shrug our shoulders or shy away from doing something because it's not part of our job descriptions.
We listen
People First
Maximize Efficiency
Make Your Mark
Ownership
Always share whether we succeed or fail
Make the impact worth the effort
Represent the real world
Make it measurable
Be an owner
Embrace Mistakes
Be Hypothesis-Driven
Practice Self-Reflection
Be Curious
Service
Win together
Bring your best
Embrace the pace
Don't be an asshole | Be a good human
Focus on the customer
Transparency
Inclusion
Responsibility
Gratitude
Inclusion & Diversity
Cultivate empowerment and ownership
Community & Open Collaboration
Think Big & Dive Deep
Curiosity & Rigorous Thought
Committed to Our Purpose: A Future for Everybody.
Inclusion & Diversity
Cultivate empowerment and ownership
Community & Open Collaboration
Think Big & Dive Deep
Curiosity & Rigorous Thought
Committed to Our Purpose: A Future for Everybody.
We believe in the importance of 'Getting Sh!t Done'
We believe In learning and the power of “yet”
We believe starting from first principles gives us the courage to think differently.
We believe being human means recognizing the humanity in ourselves and others.
We believe businesses don’t have problems, people do.
Be Boomi
We show up for each other with empathy, compassion and purpose.
We strive to integrate a more diverse voice for a stronger and smarter team.
We win as One Boomi.
Be You
We lead with integrity.
We bring our whole, unique and authentic selves to our work and relationships with ourselves, our customers, our partners and our communities.
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