Hi, We're Spark Advisors!

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Summary

-------

​

The Contracting Success Operations Associate will join a dynamic customer success team tasked with supporting medicare insurance agents and agency principals through efficient contract processing operations, live video walkthroughs, and troubleshooting challenges related to contracting and implementation. The ideal candidate is an extremely detail-oriented, adaptable multi-tasker with strong communication skills and a desire to deliver outstanding, high-touch, customer experiences.

​

You will report directly to the Manager of Contracting Operations and collaborate closely with them to ensure fast feedback loops and continuously improve processes.

​

Please Note: This is a remote first position with a preference for an individual living in the CST, MST or PST time zones.

​

Key Responsibilities

--------------------

​

• Provide exceptional support to agents through email, 1-on-1 calls, and group video walkthroughs, offering troubleshooting assistance and clear guidance.
• Coordinate contracting workflows seamlessly between Spark, insurance carriers, and Medicare brokers, ensuring accuracy and timeliness.
• Respond promptly and professionally to Medicare broker inquiries across a range of contracting-related topics.
• Deliver top-tier customer experiences during Medicare broker implementation and ongoing high-touch support.
• Efficiently process new and transferring contracts for Medicare agents and agency principals.
• Identify opportunities to streamline workflows and recommend improvements to enhance team efficiency.

​

What Success Looks Like

-----------------------

​

• The team operates effectively and exceeds service level agreement (SLA) goals, with your contributions playing a critical role.
• Agents consistently receive clear, patient, and professional support throughout their implementation and troubleshooting journeys.
• Contracts are processed quickly and accurately, reducing delays and minimizing friction for agents.
• Workflows are optimized and streamlined, thanks to your keen eye for identifying process improvements.

​

Skills, Knowledge and Expertise

-------------------------------

​

• 1-3 years of experience in operations, customer support, success, or a similar role.
• A customer-obsessed approach to problem-solving, with a passion for delivering high-quality experiences.
• A proactive mindset, are resourceful and have the ability to identify areas for improvement within workflows.
• Proven ability to:  

  + Meet and exceed Service Level Agreements (SLAs) in a fast-paced environment.

  + Maintain extreme attention to detail while managing multiple tasks.

  + Excellent verbal and written communication skills.

  + Quickly adapt to new technologies, workflows, and processes.

  + Deliver exceptional customer service with patience and professionalism.

​

Nice to Haves

-------------

​

• Experience working with insurance agents, contracts, or Medicare (1-3 years) is a plus but not required.
• Familiarity with ticketing software and communication tools.
• A strong interest or background in supporting small business owners or independent agents.

​

Compensation

------------

​

​

​

Summary

-------

​

The Contracting Success Operations Associate will join a dynamic customer success team tasked with supporting medicare insurance agents and agency principals through efficient contract processing operations, live video walkthroughs, and troubleshooting challenges related to contracting and implementation. The ideal candidate is an extremely detail-oriented, adaptable multi-tasker with strong communication skills and a desire to deliver outstanding, high-touch, customer experiences.

​

You will report directly to the Manager of Contracting Operations and collaborate closely with them to ensure fast feedback loops and continuously improve processes.

​

Please Note: This is a remote first position with a preference for an individual living in the CST, MST or PST time zones.

​

Key Responsibilities

--------------------

​

• Provide exceptional support to agents through email, 1-on-1 calls, and group video walkthroughs, offering troubleshooting assistance and clear guidance.
• Coordinate contracting workflows seamlessly between Spark, insurance carriers, and Medicare brokers, ensuring accuracy and timeliness.
• Respond promptly and professionally to Medicare broker inquiries across a range of contracting-related topics.
• Deliver top-tier customer experiences during Medicare broker implementation and ongoing high-touch support.
• Efficiently process new and transferring contracts for Medicare agents and agency principals.
• Identify opportunities to streamline workflows and recommend improvements to enhance team efficiency.

​

What Success Looks Like

-----------------------

​

• The team operates effectively and exceeds service level agreement (SLA) goals, with your contributions playing a critical role.
• Agents consistently receive clear, patient, and professional support throughout their implementation and troubleshooting journeys.
• Contracts are processed quickly and accurately, reducing delays and minimizing friction for agents.
• Workflows are optimized and streamlined, thanks to your keen eye for identifying process improvements.

​

Skills, Knowledge and Expertise

-------------------------------

​

• 1-3 years of experience in operations, customer support, success, or a similar role.
• A customer-obsessed approach to problem-solving, with a passion for delivering high-quality experiences.
• A proactive mindset, are resourceful and have the ability to identify areas for improvement within workflows.
• Proven ability to:  

  + Meet and exceed Service Level Agreements (SLAs) in a fast-paced environment.

  + Maintain extreme attention to detail while managing multiple tasks.

  + Excellent verbal and written communication skills.

  + Quickly adapt to new technologies, workflows, and processes.

  + Deliver exceptional customer service with patience and professionalism.

​

Nice to Haves

-------------

​

• Experience working with insurance agents, contracts, or Medicare (1-3 years) is a plus but not required.
• Familiarity with ticketing software and communication tools.
• A strong interest or background in supporting small business owners or independent agents.

​

Compensation

------------

​

​

​

Summary

-------

​

Spark is hiring an Agency Account Specialist to support our expanding network of partners and ensure our small/mid-sized agencies have the guidance they need to thrive. This role is ideal for someone who excels at managing high volumes of clients while providing top-tier service and support. You’ll be responsible for onboarding, engaging, and retaining a large portfolio of agency partners, ensuring they maximize the value of Spark’s offerings.

​

What You'll Do

--------------

​

• Manage a high volume of small to mid-sized agency accounts, ensuring successful onboarding and ongoing engagement.
• Serve as the primary point of contact for agency principals and their top agents, addressing their needs and resolving concerns efficiently.
• Drive daily active usage among agency partners by proactively engaging and guiding them through Spark’s products and services.
• Maintain a deep understanding of Spark’s offerings and effectively communicate their benefits to agency partners.
• Adapt to evolving internal workflows and external agency dynamics to ensure optimal partner experience.
• Identify trends, challenges, and opportunities within your portfolio to enhance partner satisfaction and retention.
• Collaborate cross-functionally to streamline processes, improve service delivery, and drive long-term engagement.
• Monitor and proactively address risk factors to minimize churn and enhance agency Net Promoter Scores (NPS).

​

What You'll Have

----------------

​

• 2+ years of experience in account management, customer success, product support or a similar client-facing role.
• Strong organizational skills with the ability to manage multiple accounts while maintaining attention to detail.
• Excellent verbal and written communication skills with a customer-centric approach.
• Ability to quickly learn and adapt to new systems, workflows, and agency needs.
• Experience working in a fast-paced, high-growth environment where flexibility is key.
• A passion for delighting customers and helping small businesses grow.

​

Nice to Haves

-------------

​

• Proficiency in CRM software & Google Sheets
• Previous experience in a startup or tech-driven environment.
• Ability to present and influence effectively across various organizational levels.
• Spanish fluency is a plus.
• Medicare knowledge is a plus.

​

Compensation

------------

​

​

​

Summary

-------

​

Spark is hiring an Agency Account Specialist to support our expanding network of partners and ensure our small/mid-sized agencies have the guidance they need to thrive. This role is ideal for someone who excels at managing high volumes of clients while providing top-tier service and support. You’ll be responsible for onboarding, engaging, and retaining a large portfolio of agency partners, ensuring they maximize the value of Spark’s offerings.

​

What You'll Do

--------------

​

• Manage a high volume of small to mid-sized agency accounts, ensuring successful onboarding and ongoing engagement.
• Serve as the primary point of contact for agency principals and their top agents, addressing their needs and resolving concerns efficiently.
• Drive daily active usage among agency partners by proactively engaging and guiding them through Spark’s products and services.
• Maintain a deep understanding of Spark’s offerings and effectively communicate their benefits to agency partners.
• Adapt to evolving internal workflows and external agency dynamics to ensure optimal partner experience.
• Identify trends, challenges, and opportunities within your portfolio to enhance partner satisfaction and retention.
• Collaborate cross-functionally to streamline processes, improve service delivery, and drive long-term engagement.
• Monitor and proactively address risk factors to minimize churn and enhance agency Net Promoter Scores (NPS).

​

What You'll Have

----------------

​

• 2+ years of experience in account management, customer success, product support or a similar client-facing role.
• Strong organizational skills with the ability to manage multiple accounts while maintaining attention to detail.
• Excellent verbal and written communication skills with a customer-centric approach.
• Ability to quickly learn and adapt to new systems, workflows, and agency needs.
• Experience working in a fast-paced, high-growth environment where flexibility is key.
• A passion for delighting customers and helping small businesses grow.

​

Nice to Haves

-------------

​

• Proficiency in CRM software & Google Sheets
• Previous experience in a startup or tech-driven environment.
• Ability to present and influence effectively across various organizational levels.
• Spanish fluency is a plus.
• Medicare knowledge is a plus.

​

Compensation

------------

​

​

​

Summary

-------

​

The Contracting Success Operations Associate will join a dynamic customer success team tasked with supporting medicare insurance agents and agency principals through efficient contract processing operations, live video walkthroughs, and troubleshooting challenges related to contracting and implementation. The ideal candidate is an extremely detail-oriented, adaptable multi-tasker with strong communication skills and a desire to deliver outstanding, high-touch, customer experiences.

​

You will report directly to the Manager of Contracting Operations and collaborate closely with them to ensure fast feedback loops and continuously improve processes.

​

Please Note: This is a remote first position with a preference for an individual living in the CST, MST or PST time zones.

​

Key Responsibilities

--------------------

​

• Provide exceptional support to agents through email, 1-on-1 calls, and group video walkthroughs, offering troubleshooting assistance and clear guidance.
• Coordinate contracting workflows seamlessly between Spark, insurance carriers, and Medicare brokers, ensuring accuracy and timeliness.
• Respond promptly and professionally to Medicare broker inquiries across a range of contracting-related topics.
• Deliver top-tier customer experiences during Medicare broker implementation and ongoing high-touch support.
• Efficiently process new and transferring contracts for Medicare agents and agency principals.
• Identify opportunities to streamline workflows and recommend improvements to enhance team efficiency.

​

What Success Looks Like

-----------------------

​

• The team operates effectively and exceeds service level agreement (SLA) goals, with your contributions playing a critical role.
• Agents consistently receive clear, patient, and professional support throughout their implementation and troubleshooting journeys.
• Contracts are processed quickly and accurately, reducing delays and minimizing friction for agents.
• Workflows are optimized and streamlined, thanks to your keen eye for identifying process improvements.

​

Skills, Knowledge and Expertise

-------------------------------

​

• 1-3 years of experience in operations, customer support, success, or a similar role.
• A customer-obsessed approach to problem-solving, with a passion for delivering high-quality experiences.
• A proactive mindset, are resourceful and have the ability to identify areas for improvement within workflows.
• Proven ability to:  

  + Meet and exceed Service Level Agreements (SLAs) in a fast-paced environment.

  + Maintain extreme attention to detail while managing multiple tasks.

  + Excellent verbal and written communication skills.

  + Quickly adapt to new technologies, workflows, and processes.

  + Deliver exceptional customer service with patience and professionalism.

​

Nice to Haves

-------------

​

• Experience working with insurance agents, contracts, or Medicare (1-3 years) is a plus but not required.
• Familiarity with ticketing software and communication tools.
• A strong interest or background in supporting small business owners or independent agents.

​

Compensation

------------

​

​

​

Summary

-------

​

The Contracting Success Operations Associate will join a dynamic customer success team tasked with supporting medicare insurance agents and agency principals through efficient contract processing operations, live video walkthroughs, and troubleshooting challenges related to contracting and implementation. The ideal candidate is an extremely detail-oriented, adaptable multi-tasker with strong communication skills and a desire to deliver outstanding, high-touch, customer experiences.

​

You will report directly to the Manager of Contracting Operations and collaborate closely with them to ensure fast feedback loops and continuously improve processes.

​

Please Note: This is a remote first position with a preference for an individual living in the CST, MST or PST time zones.

​

Key Responsibilities

--------------------

​

• Provide exceptional support to agents through email, 1-on-1 calls, and group video walkthroughs, offering troubleshooting assistance and clear guidance.
• Coordinate contracting workflows seamlessly between Spark, insurance carriers, and Medicare brokers, ensuring accuracy and timeliness.
• Respond promptly and professionally to Medicare broker inquiries across a range of contracting-related topics.
• Deliver top-tier customer experiences during Medicare broker implementation and ongoing high-touch support.
• Efficiently process new and transferring contracts for Medicare agents and agency principals.
• Identify opportunities to streamline workflows and recommend improvements to enhance team efficiency.

​

What Success Looks Like

-----------------------

​

• The team operates effectively and exceeds service level agreement (SLA) goals, with your contributions playing a critical role.
• Agents consistently receive clear, patient, and professional support throughout their implementation and troubleshooting journeys.
• Contracts are processed quickly and accurately, reducing delays and minimizing friction for agents.
• Workflows are optimized and streamlined, thanks to your keen eye for identifying process improvements.

​

Skills, Knowledge and Expertise

-------------------------------

​

• 1-3 years of experience in operations, customer support, success, or a similar role.
• Spanish Fluency
• A customer-obsessed approach to problem-solving, with a passion for delivering high-quality experiences.
• A proactive mindset, are resourceful and have the ability to identify areas for improvement within workflows.
• Proven ability to:  

  + Meet and exceed Service Level Agreements (SLAs) in a fast-paced environment.

  + Maintain extreme attention to detail while managing multiple tasks.

  + Excellent verbal and written communication skills.

  + Quickly adapt to new technologies, workflows, and processes.

  + Deliver exceptional customer service with patience and professionalism.

​

Nice to Haves

-------------

​

• Experience working with insurance agents, contracts, or Medicare (1-3 years) is a plus but not required.
• Familiarity with ticketing software and communication tools.
• A strong interest or background in supporting small business owners or independent agents.

​

Compensation

------------

​

​

​

Summary

-------

​

The Contracting Success Operations Associate will join a dynamic customer success team tasked with supporting medicare insurance agents and agency principals through efficient contract processing operations, live video walkthroughs, and troubleshooting challenges related to contracting and implementation. The ideal candidate is an extremely detail-oriented, adaptable multi-tasker with strong communication skills and a desire to deliver outstanding, high-touch, customer experiences.

​

You will report directly to the Manager of Contracting Operations and collaborate closely with them to ensure fast feedback loops and continuously improve processes.

​

Please Note: This is a remote first position with a preference for an individual living in the CST, MST or PST time zones.

​

Key Responsibilities

--------------------

​

• Provide exceptional support to agents through email, 1-on-1 calls, and group video walkthroughs, offering troubleshooting assistance and clear guidance.
• Coordinate contracting workflows seamlessly between Spark, insurance carriers, and Medicare brokers, ensuring accuracy and timeliness.
• Respond promptly and professionally to Medicare broker inquiries across a range of contracting-related topics.
• Deliver top-tier customer experiences during Medicare broker implementation and ongoing high-touch support.
• Efficiently process new and transferring contracts for Medicare agents and agency principals.
• Identify opportunities to streamline workflows and recommend improvements to enhance team efficiency.

​

What Success Looks Like

-----------------------

​

• The team operates effectively and exceeds service level agreement (SLA) goals, with your contributions playing a critical role.
• Agents consistently receive clear, patient, and professional support throughout their implementation and troubleshooting journeys.
• Contracts are processed quickly and accurately, reducing delays and minimizing friction for agents.
• Workflows are optimized and streamlined, thanks to your keen eye for identifying process improvements.

​

Skills, Knowledge and Expertise

-------------------------------

​

• 1-3 years of experience in operations, customer support, success, or a similar role.
• A customer-obsessed approach to problem-solving, with a passion for delivering high-quality experiences.
• A proactive mindset, are resourceful and have the ability to identify areas for improvement within workflows.
• Proven ability to:  

  + Meet and exceed Service Level Agreements (SLAs) in a fast-paced environment.

  + Maintain extreme attention to detail while managing multiple tasks.

  + Excellent verbal and written communication skills.

  + Quickly adapt to new technologies, workflows, and processes.

  + Deliver exceptional customer service with patience and professionalism.

​

Nice to Haves

-------------

​

• Experience working with insurance agents, contracts, or Medicare (1-3 years) is a plus but not required.
• Familiarity with ticketing software and communication tools.
• A strong interest or background in supporting small business owners or independent agents.

​

Compensation

------------

​

​

​

Summary

-------

​

The Contracting Success Operations Associate will join a dynamic customer success team tasked with supporting medicare insurance agents and agency principals through efficient contract processing operations, live video walkthroughs, and troubleshooting challenges related to contracting and implementation. The ideal candidate is an extremely detail-oriented, adaptable multi-tasker with strong communication skills and a desire to deliver outstanding, high-touch, customer experiences.

​

You will report directly to the Manager of Contracting Operations and collaborate closely with them to ensure fast feedback loops and continuously improve processes.

​

Please Note: This is a remote first position with a preference for an individual living in the CST, MST or PST time zones.

​

Key Responsibilities

--------------------

​

• Provide exceptional support to agents through email, 1-on-1 calls, and group video walkthroughs, offering troubleshooting assistance and clear guidance.
• Coordinate contracting workflows seamlessly between Spark, insurance carriers, and Medicare brokers, ensuring accuracy and timeliness.
• Respond promptly and professionally to Medicare broker inquiries across a range of contracting-related topics.
• Deliver top-tier customer experiences during Medicare broker implementation and ongoing high-touch support.
• Efficiently process new and transferring contracts for Medicare agents and agency principals.
• Identify opportunities to streamline workflows and recommend improvements to enhance team efficiency.

​

What Success Looks Like

-----------------------

​

• The team operates effectively and exceeds service level agreement (SLA) goals, with your contributions playing a critical role.
• Agents consistently receive clear, patient, and professional support throughout their implementation and troubleshooting journeys.
• Contracts are processed quickly and accurately, reducing delays and minimizing friction for agents.
• Workflows are optimized and streamlined, thanks to your keen eye for identifying process improvements.

​

Skills, Knowledge and Expertise

-------------------------------

​

• 1-3 years of experience in operations, customer support, success, or a similar role.
• Spanish Fluency
• A customer-obsessed approach to problem-solving, with a passion for delivering high-quality experiences.
• A proactive mindset, are resourceful and have the ability to identify areas for improvement within workflows.
• Proven ability to:  

  + Meet and exceed Service Level Agreements (SLAs) in a fast-paced environment.

  + Maintain extreme attention to detail while managing multiple tasks.

  + Excellent verbal and written communication skills.

  + Quickly adapt to new technologies, workflows, and processes.

  + Deliver exceptional customer service with patience and professionalism.

​

Nice to Haves

-------------

​

• Experience working with insurance agents, contracts, or Medicare (1-3 years) is a plus but not required.
• Familiarity with ticketing software and communication tools.
• A strong interest or background in supporting small business owners or independent agents.

​

Compensation

------------

​

​

​

Summary

-------

​

Spark is hiring an Agency Account Specialist to support our expanding network of partners and ensure our small/mid-sized agencies have the guidance they need to thrive. This role is ideal for someone who excels at managing high volumes of clients while providing top-tier service and support. You’ll be responsible for onboarding, engaging, and retaining a large portfolio of agency partners, ensuring they maximize the value of Spark’s offerings.

​

What You'll Do

--------------

​

• Manage a high volume of small to mid-sized agency accounts, ensuring successful onboarding and ongoing engagement.
• Serve as the primary point of contact for agency principals and their top agents, addressing their needs and resolving concerns efficiently.
• Drive daily active usage among agency partners by proactively engaging and guiding them through Spark’s products and services.
• Maintain a deep understanding of Spark’s offerings and effectively communicate their benefits to agency partners.
• Adapt to evolving internal workflows and external agency dynamics to ensure optimal partner experience.
• Identify trends, challenges, and opportunities within your portfolio to enhance partner satisfaction and retention.
• Collaborate cross-functionally to streamline processes, improve service delivery, and drive long-term engagement.
• Monitor and proactively address risk factors to minimize churn and enhance agency Net Promoter Scores (NPS).

​

What You'll Have

----------------

​

• 2+ years of experience in account management, customer success, product support or a similar client-facing role.
• Strong organizational skills with the ability to manage multiple accounts while maintaining attention to detail.
• Excellent verbal and written communication skills with a customer-centric approach.
• Ability to quickly learn and adapt to new systems, workflows, and agency needs.
• Experience working in a fast-paced, high-growth environment where flexibility is key.
• A passion for delighting customers and helping small businesses grow.

​

Nice to Haves

-------------

​

• Proficiency in CRM software & Google Sheets
• Previous experience in a startup or tech-driven environment.
• Ability to present and influence effectively across various organizational levels.
• Spanish fluency is a plus.
• Medicare knowledge is a plus.

​

Compensation

------------

​

​

​

Summary

-------

​

Spark is seeking an Analytics Engineer II to join our data team. Historically, the medicare distribution industry has had a lack of transparency, but Spark is on a mission to change that. You can be a key part of the change by helping Spark and our customers wrangle, structure and draw valuable insights from a variety of data sources.

​

In this role, you will be responsible for improving core datasets and building the pipelines that power our business. This work will enable Spark to create data-driven products for our customers and gain actionable insights into our business. As a key member of the Spark Data team, you'll collaborate closely with product, engineering, carrier relations, and other teams to deliver high-quality datasets.

​

What you’ll do

--------------

​

• Design, optimize, and maintain scalable ELT data pipelines using GCP tools, focusing on BigQuery and Dataform/dbt.
• Automate and standardize data processes to improve efficiency, reduce manual effort, and ensure consistent data flow.
• Partner with cross-functional teams to understand business needs and translate them into technical data solutions that support data-driven insights.
• Mentor and upskill junior engineers, fostering a collaborative and growth-oriented environment.
• Ensure data quality through rigorous testing, analysis, and continuous improvement of data processes.
• Own and deliver medium-scale data projects, managing end-to-end execution and stakeholder communication.

​

What we’re looking for

----------------------

​

• 4+ years of experience in data or analytics engineering.
• Advanced proficiency in SQL and experience with DBT/Dataform for building scalable pipelines
• Some exposure to Python and data visualization tools (e.g. Metabase, Hex, Tableau, PowerBI)
• Detail-oriented with the ability to analyze complex data and draw conclusions even when faced with messy/incomplete data
• Proven ability to automate data workflows using modern tools
• Comfortable giving and receiving feedback on standardized processes to ensure quality and consistency
• Strong communication skills for working cross-functionally with various teams

​

Nice to Haves

-------------

​

• Additional Python experience for data manipulation or automation
• Familiarity with managing transformation tools and cloud resources in AWS/GCP
• Background in analytics or business intelligence to drive insights from data
• Experience with data warehousing, performance tuning, and large datasets

​

Compensation

------------

​

​

​

Summary

-------

​

Spark is hiring an Agency Account Specialist who is fluent in Spanish to support our expanding network of partners and ensure our small/mid-sized agencies have the guidance they need to thrive. This role is ideal for someone who excels at managing high volumes of clients while providing top-tier service and support. You’ll be responsible for onboarding, engaging, and retaining a large portfolio of agency partners, ensuring they maximize the value of Spark’s offerings.

​

What You'll Do

--------------

​

• Manage a high volume of small to mid-sized agency accounts, ensuring successful onboarding and ongoing engagement.
• Serve as the primary point of contact for agency principals and their top agents, addressing their needs and resolving concerns efficiently.
• Drive daily active usage among agency partners by proactively engaging and guiding them through Spark’s products and services.
• Maintain a deep understanding of Spark’s offerings and effectively communicate their benefits to agency partners.
• Adapt to evolving internal workflows and external agency dynamics to ensure optimal partner experience.
• Identify trends, challenges, and opportunities within your portfolio to enhance partner satisfaction and retention.
• Collaborate cross-functionally to streamline processes, improve service delivery, and drive long-term engagement.
• Monitor and proactively address risk factors to minimize churn and enhance agency Net Promoter Scores (NPS).

​

What You'll Have

----------------

​

• 2+ years of experience in account management, customer success, product support or a similar client-facing role.
• Strong organizational skills with the ability to manage multiple accounts while maintaining attention to detail.
• Excellent verbal and written communication skills with a customer-centric approach.
• Ability to quickly learn and adapt to new systems, workflows, and agency needs.
• Experience working in a fast-paced, high-growth environment where flexibility is key.
• A passion for delighting customers and helping small businesses grow.
• Spanish Fluency

​

Nice to Haves

-------------

​

• Proficiency in CRM software & Google Sheets
• Previous experience in a startup or tech-driven environment.
• Ability to present and influence effectively across various organizational levels.
• Spanish fluency is a plus.
• Medicare knowledge is a plus.

​

Compensation

------------

​

​

​

Summary

-------

​

We're looking for an Agency Financial Analyst to enhance and oversee key aspects of our financial operations. You will work closely with the Senior Manager of Finance to ensure the smooth execution of various financial processes, provide insightful data analysis, and be a pivotal contact point for inbound agent inquiries.

​

This is a unique opportunity to directly influence the expansion of one of the country’s fastest growing Medicare brokerages.

​

Key Responsibilities

--------------------

​

• Execute monthly commission disbursement and marketing co-op management
• Audit commission proceeds & marketing funds from agency and carrier partners
• Respond to agent inquiries regarding commissions and Spark billing
• Collaborate with accountants to ensure timely monthly closings and accurate reporting
• Build leadership reports on key financial metrics and KPIs
• Design and implement scalable workflows within the finance team to enhance operational efficiency
• Oversee agent billing and marketing co-op reimbursements, ensuring adherence to financial policies

​

Skills Knowledge and Expertise

------------------------------

​

• A Bachelor’s degree in Finance, Economics, or a related field
• At least 2 years of experience in a finance role, with a preference for experience in startup environments
• Analytical mindset with meticulous attention to detail and a strong desire to continuously learn and grow
• Ability to wear multiple hats, a bias for action, and adeptness in managing tight schedules
• Strong skills in Excel, QuickBooks, and familiarity with other financial tools and software
• Strong communication abilities and a collaborative approach to teamwork

​

Nice-to-Haves

-------------

​

• Master’s degree in business, finance, or related field
• Experience in startup environments

​

Compensation

------------

​

​

​

Summary

-------

​

We're looking for an Agency Finance Associate to enhance and oversee key aspects of our financial operations. You will work closely with the Senior Manager of Finance to ensure the smooth execution of various financial processes, provide insightful data analysis, and be a pivotal contact point for inbound agent inquiries.

​

This is a unique opportunity to directly influence the expansion of one of the country’s fastest growing Medicare brokerages.

​

Key Responsibilities

--------------------

​

• Execute monthly commission disbursement and marketing co-op management
• Audit commission proceeds & marketing funds from agency and carrier partners
• Respond to agent inquiries regarding commissions and Spark billing
• Collaborate with accountants to ensure timely monthly closings and accurate reporting
• Build leadership reports on key financial metrics and KPIs
• Design and implement scalable workflows within the finance team to enhance operational efficiency
• Oversee agent billing and marketing co-op reimbursements, ensuring adherence to financial policies

​

Skills Knowledge and Expertise

------------------------------

​

• A Bachelor’s degree in Finance, Economics, or a related field
• At least 2 years of experience in a finance role, with a preference for experience in startup environments
• Analytical mindset with meticulous attention to detail and a strong desire to continuously learn and grow
• Ability to wear multiple hats, a bias for action, and adeptness in managing tight schedules
• Strong skills in Excel, QuickBooks, and familiarity with other financial tools and software
• Strong communication abilities and a collaborative approach to teamwork

​

Nice-to-Haves

-------------

​

• Master’s degree in business, finance, or related field
• Experience in startup environments

​

Compensation

------------

​

​

​

Summary

-------

​

Spark is hiring an Account Manager to help drive forward Spark’s continued growth and give our new partners all the tools they need to be successful.

​

Key Responsibilities

--------------------

​

• Build and maintain relationships with Agency Principals, chaperoning them through the onboarding process, addressing their needs and resolving any issues or concerns.
• Drive daily active usage among top Spark agents.
• Guide new agencies, step by step, through the onboarding process and aid agencies in understanding and using our products and services.
• Become fluent with all elements of Spark’s product and service offering.
• Implement effective onboarding strategies and processes, regardless of unique agency dynamic, to enhance partner experience.
• Collaborate cross-functionally to identify areas for improvement and new implement strategies to enhance partner satisfaction and retention.
• Nimbly adapt to changes to internal workflow and process as well as to external agency factors.
• Negotiate adjustments to partnership agreements in good faith with Agency Principals, being sure to stay within Spark’s framework.
• Implement proactive practices to drive agency NPS, minimize churn and create lasting partnerships.

​

Skills Knowledge and Expertise

------------------------------

​

• 2+ years of experience in account management or sales, or customer success.
• 2+ years of project management or onboarding/implementation experience.
• Experience in a start-up environment where you’re required to adjust on the fly.
• Proven ability to manage multiple accounts while maintaining strict attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Strong verbal and written communication skills.

​

Nice to haves

-----------------

​

• Proficiency in CRM software (Airtable, HubSpot).
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Experience delivering partner-focused solutions based on client needs.
• Spanish fluency

​

Compensation

------------

​

​

​

Summary

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Spark is hiring an Account Manager, who is fluent in Spanish, to help drive forward Spark’s continued growth and give our new partners all the tools they need to be successful.

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Key Responsibilities

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• Build and maintain relationships with Agency Principals, chaperoning them through the onboarding process, addressing their needs and resolving any issues or concerns.
• Drive daily active usage among top Spark agents.
• Guide new agencies, step by step, through the onboarding process and aid agencies in understanding and using our products and services.
• Become fluent with all elements of Spark’s product and service offering.
• Implement effective onboarding strategies and processes, regardless of unique agency dynamic, to enhance partner experience.
• Collaborate cross-functionally to identify areas for improvement and new implement strategies to enhance partner satisfaction and retention.
• Nimbly adapt to changes to internal workflow and process as well as to external agency factors.
• Negotiate adjustments to partnership agreements in good faith with Agency Principals, being sure to stay within Spark’s framework.
• Implement proactive practices to drive agency NPS, minimize churn and create lasting partnerships.

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Skills Knowledge and Expertise

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• 2+ years of experience in account management or sales, or customer success.
• 2+ years of project management or onboarding/implementation experience.
• Experience in a start-up environment where you’re required to adjust on the fly.
• Proven ability to manage multiple accounts while maintaining strict attention to detail.
• Excellent listening, negotiation, and presentation abilities.
• Spanish fluency
• Strong verbal and written communication skills.

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Nice to haves

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• Proficiency in CRM software (Airtable, HubSpot).
• Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization.
• Experience delivering partner-focused solutions based on client needs.

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Compensation

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Summary

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Spark is seeking a VP of Marketing to develop and execute our overall marketing strategy, driving community-led growth and positioning Spark as the leading tech-enabled Medicare insurance brokerage. We’re looking for a leader who thrives in fast-paced, ambiguous environments, is highly strategic, and can simultaneously build and operationalize marketing playbooks from scratch. This role is both hands-on and strategic, offering the opportunity to significantly impact Spark’s trajectory as we scale.

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This role reports directly to the CEO and will join Spark’s leadership team.

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What You'll Do

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• Develop and execute Spark’s marketing strategy, emphasizing community-led growth and customer advocacy.
• Build, manage, and mentor a high-performing marketing team
• Drive go-to-market strategies through rigorous experimentation, identifying the most impactful channels and tactics for growth.
• Lead initiatives to deeply engage our Medicare agent and agency partners through targeted events, referral programs, and compelling storytelling.
• Own and refine Spark’s brand positioning, ensuring consistent messaging across all touchpoints.
• Collaborate closely with Sales, Customer Success, and Product teams to ensure marketing initiatives directly contribute to business goals.

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What We're Looking For

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• Extensive marketing leadership experience at growth-stage B2B companies, ideally in tech-enabled services, brokerage, or insurtech.
• Demonstrated success building community-driven growth engines, including referral, advocacy, and event strategies.
• Strong strategic thinker with exceptional storytelling and brand-building capabilities.
• Proven track record in channel experimentation, leveraging data-driven insights to guide decision-making.
• Ability to foster strong cross-functional relationships and alignment with Sales, Customer Success, and Product.
• Highly adaptable and resilient with the ability to thrive in fast-paced, ambiguous environments.
• Exceptional leadership, coaching, and team-building skills.

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Compensation

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Summary

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Spark is hiring a Director of Compliance to lead and evolve our compliance organization as we scale. This is a rare opportunity to define what best-in-class compliance looks like in Medicare distribution, an industry growing rapidly in both scale and regulatory complexity. You’ll define how we respond to serious escalations, design systems that reduce risk at scale, and serve as a thought partner to carriers and leadership alike.

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You’ll report directly to Spark’s Co-Founder and COO while collaborating closely with the broader leadership team. We’re seeking a candidate with deep regulatory expertise—whether in Medicare or another highly complex environment—who is eager to apply their knowledge in a fast-growing startup and help shape its future.

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Key Responsibilities

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• Own the strategic vision and roadmap for compliance at Spark
• Proactively ensure our partners have the education, tools, and support they need to meet Spark’s compliance standards
• Manage Spark’s overall approach to escalations and allegations from triage through resolution and documentation
• Represent Spark to carriers and regulators, ensuring we meet our compliance commitments while earning their trust
• Design and implement scalable policies, workflows, and training that reduce compliance risk across our brokers and agency partners
• Partner across Legal, People, IT, and Success to ensure Spark stays ahead of emerging risks and regulatory expectations
• Build the structure, tools, and team needed to support Spark’s next stage of growth
• Monitor regulatory and Medicare-specific changes, guiding Spark’s response and sharing insights with both internal and external stakeholders

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Skills Knowledge and Expertise

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• Extensive experience in compliance roles within regulated industries, including corporate and/or Medicare compliance
• Proven track record of taking ownership of building systems, policies, and documentation in dynamic or fast-changing environments
• Experience managing escalations and investigations with sound judgment, empathy, and consistency
• Prior experience leading compliance teams or managing direct reports in a high-accountability, fast-paced environment
• Excellent communicator with deep experience collaborating cross-functionally
• Comfortable building from ambiguity and scaling structure alongside a fast-moving business
• Familiarity with Medicare compliance is a strong plus, but not required; must be excited to learn and engage with the space deeply

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Compensation

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Summary

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Spark is hiring a VP of Product to lead our overall product strategy and execution. We’re seeking a proven leader with substantial experience managing high-performing product teams and overseeing impactful products in regulated industries (health tech, insurtech, fintech, etc.…). The ideal candidate is excited to operate as a player-coach in a fast-growing environment while defining the strategy for how Spark will continue to be at the forefront of Medication distribution's evolution.

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This role reports directly to the co-founder and COO and will join the leadership team to ensure product and tech investments align with Spark’s long-term business strategy.

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Key Responsibilities

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• Own the strategic vision and roadmap for Spark’s platform and communicate it effectively to the broader team, customers and investors.
• Balance leadership with hands-on execution by acting as a player-coach depending on the needs of the business.
• Lead and grow a high-performing Product and Design team, including establishing new roles and defining new product domains with the VP of Engineering
• Ensure Spark’s product strategy drives customer adoption, revenue growth, and operational efficiency.
• Develop deep market and customer expertise by spending meaningful time with prospects, customers, and carrier partners.
• Partner with Marketing, Sales and Account Management to ensure we are sharing a compelling and consistent message about our product and investment areas.
• Collaborate with Success to identify investment areas that can drive meaningful operational efficiency and ensure coordinated launches with our Customer Experience teams.
• Work with Engineering leadership to ensure we maintain a fast and iterative product development process.
• Own the operating cadence for how Product can serve as both the distillation

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Skills Knowledge and Expertise

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• Extensive experience in product leadership at a scaling B2B SaaS company, ideally in a regulated industry.
• Proven track record of managing and growing high-performing product teams (PMs and ideally Designers).
• Strong ability to balance strategy and tactical execution – able to think long-term while launching impactful investments today.
• Deep understanding of cross-functional collaboration, particularly with Engineering, Success, Marketing, and Sales.
• Bias towards data-driven decision-making, with experience using product metrics to drive adoption and engagement.
• Excellent written and verbal communication skills, with the ability to influence executives and cross-functional teams.

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Compensation

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Summary

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Spark is looking to bring on a Business Systems Associate to help drive efficiency and manage business systems. We're looking for a motivated and innovative professional to join our team and play a key role in driving the future of our data systems. In this position, you’ll be at the forefront of enhancing our Spark systems, ensuring seamless data integration, and working with cross-functional teams to deliver insights that fuel key business decisions. You’ll have the opportunity to shape and streamline data processes, elevate team collaboration, and work on cutting-edge technology in a role that offers both challenge and growth. If you're excited by the idea of transforming data into actionable solutions and driving meaningful change, we’d love to hear from you!

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What you’ll do

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• Work as administrator for integrations, maintenance, and improvements for business systems like Front, Dialpad, Notion, Calendly and more.
• Assist with the implementation and maintenance of Spark systems to ensure they meet organizational needs and compliance standards.
• Work cross-functionally to gather and report on data from various sources and platforms.
• Perform regular audits and quality assessments of data to identify and resolve differences or issues promptly.
• Assist with data integration from various sources and platforms, ensuring consistency and reliability.
• Be a resource for team members on internal tools.
• Write, edit, and maintain departmental documentation with a focus on cross-functional language (for technical and non-technical audiences alike)

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What we’re looking for

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• 3+ years of operations, consulting, or data experience
• Ability to learn new tools and pick up technical concepts quickly
• Proven grit needed to navigate complex and messy data or workflow problems
• An eye for detail, able to identify small details out of place
• Strong communication skills for working cross-functionally with various teams
• Ability to understand complex business logic and translate into technical processes
• Ability to continuously refine processes, adopt new technologies, and incorporate feedback

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Nice To Haves

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• + Experience working with tools like Airtable, Front, Dialpad, Google Sheets, and Notion

  + Additional technical experience with tools like SQL, Python or BI tools

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Compensation

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Summary

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We are looking for an experienced and strategic Senior Corporate Finance Analyst to join our growing finance team. The Senior Corporate Finance Associate will lead critical financial initiatives, provide strategic insights, and ensure the accuracy of financial processes and reports. This person will report to the Senior Manager of Finance and will be an individual contributor with cross-functional influence.

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This is a unique opportunity to directly influence the expansion of one of the country’s fastest growing Medicare brokerages.

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Key Responsibilities

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• Lead monthly financial close activities, ensuring timely and accurate completion of financial records.
• Own corporate finance model and manage budget updates for board meetings
• Prepare detailed monthly financial reports, consolidating data and identifying trends in KPIs and financials.
• Hold department heads accountable for their budgets, providing financial oversight and guidance.
• Oversee treasury management, customer invoicing, collections, and vendor payments to optimize cash flow.
• Manage sales commissions processing for the sales team, including sales reps and VPs.
• Assist with quarterly investor requests and annual audit confirmations.
• Support tax filing processes, ensuring compliance with regulatory requirements.

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Skills Knowledge and Expertise

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• Bachelor’s degree in Finance, Accounting, or a related field (CPA or CFA designation is a plus).
• 4+ years of progressive experience in corporate finance, preferably at a high growth startup.
• Advanced proficiency in Microsoft Excel and financial software tools such as Quickbooks.
• Demonstrated expertise in financial analysis, budgeting, and reporting.
• Exceptional attention to detail and ability to manage multiple priorities.
• Excellent interpersonal and communication skills to collaborate with cross-functional teams and senior leadership.

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Compensation

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