Customer.io is a versatile marketing automation tool for sending relevant messages based on behavior across web and mobile products.
Hi, I’m Maria Diaz, Recruiter at Customer.io. My team is looking for a proactive and versatile People Specialist to join our team. This role combines core HR generalist responsibilities with the opportunity to oversee key people operations processes, from onboarding to offboarding, while contributing to our efforts to enhance employee engagement and culture through programming. The ideal candidate will have a well-rounded HR skill set, with a focus on ensuring a positive employee experience throughout the full employee lifecycle.
Key Responsibilities:
- Full Employee Lifecycle & People Operations: Manage the full employee lifecycle, including onboarding and off boarding. Provide day-to-day support through employee surveys, reviewing processes for efficiencies, and helping to scale onboarding and People Operations as the company grows, ensuring a seamless and effective experience for all employees.
- HR Generalist Support: Serve as a point of contact for employees on HR-related matters, including benefits, policies, and procedures. Assist with the administration of HRIS systems, employee records, and ensure legal compliance in all HR processes.
- Cultural & Engagement Programs: Drive and support high-level employee engagement initiatives that align with company values. Foster an inclusive and positive company culture through a variety of engagement activities, recognition programs, and employee well-being initiatives that enhance the overall employee experience.
- Data-Driven Insights & Reporting: Collect and analyze HR metrics, including turnover, engagement, and program effectiveness. Provide actionable insights to improve HR initiatives and overall employee experience.
- Collaboration & Communication: Work cross-functionally with People Operations, Recruiting, and leadership to ensure alignment of HR initiatives with company goals, ensuring transparent communication and smooth HR processes across the organization.
If you're an HR professional with a broad skill set, a passion for employee experience, and the ability to manage both tactical and strategic aspects of people operations, we’d love to hear from you!
About Customer.io
Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,500 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.
Customer.io is committed to providing highly competitive cash compensation, equity, and benefits. We are offering a starting salary of $75,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.
Benefits at Customer.io include:
- Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
- 16 weeks paid parental leave (including adoption and foster care)
- 100% paid insurance premiums for you and your dependents
- 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
- $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
- $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
- $300/month co-working space rental reimbursement
- $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
- $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
- One month sabbatical after five years at Customer.io
- We also have opportunities to meet in person with your peers throughout the year
All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.
Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.
Join us!
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Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!
How to apply
Apply at the link below and tell us why you're interested in the position! We plan to respond to all applicants with a status update about your application.
At Customer.io, we prioritize authentic interest and applications in our hiring process. To ensure fairness and integrity, the use of AI or automation during interviews or assessments is prohibited. Candidates who do not adhere to this will be removed from consideration.
Here's what you can expect from our hiring process:
- 30-minute video call with a Recruiter
- 45-minute video call with the Hiring Manager
- Take Home Assignment
- Assignment Review Call with two potential team members
Zoom is the only video conference platform that we use, virtual interviews will be conducted using the video capability (i.e., not via the chat), and offers will be extended in writing on official Customer.io letterhead. Please be vigilant in all of your job search activity, and if you have any questions please contact jobs@customer.io.
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