Find Your Dream Job at a Company that Shares Your Values

Who You Are

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Are you focused on and committed to helping people? Do you love breaking down complicated concepts into simple terms and solving problems? Are you a smart, motivated self-starter looking to join a fast growing company with top notch culture? The Unemployment Tax coordinator team at Justworks owns unemployment registration setup, account maintenance and communication with our customers regarding their accounts. 

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As a Tax Registration Coordinator you will work within the State Unemployment Insurance Team cross functionally with the Onboarding, Payment Tax and Customer Success Organization teams to help collect the necessary information to ensure a successful relationship between all stakeholders. State Agency relationship management is also a key function of this role. You will be able to blend together operational and problem-solving skills by working cross-functionally to resolve inquiries/issues while aiming to maximize operational efficiency. 

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Your Success Profile

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What You Will Work On

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• Register new accounts for our customers who have hired employees in a new state.
• Complete and file all necessary Power of Attorney applicable in each state.
• Work with representatives from state unemployment offices to make sure all state unemployment accounts are set up properly.
• Craft outbound emails to customers regarding required information for their accounts; follow up via phone when necessary with the required service level agreement.
• Update state requirements and setup instructions as changes occur to ensure all information is current, streamlined, and easy to follow.
• Manage the queue of open issues to deliver timely and effective solutions regarding a customers' unemployment tax account.
• Daily maintenance of tax reporting and filing software by inputting newly reported customer data, relevant or new tax data, confirming accuracy and surfacing any issues to senior team members.
• Contribute recommendations for improving the collection and tax remittance process as applicable.
• Partner with the State unemployment claims team to ensure timely updates to accounts in order to ensure claims are routed correctly.
• Track trends identified within each state proactively create relevant responses.
• Remain informed regarding state regulations affecting new business registrations and account maintenance.
• Perform other related duties as assigned.

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How You Will Do Your Work

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As a Tax Registration Coordinator, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

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• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Solution-oriented - identifies the source of a question or challenge and provides the right, or a better, way of doing things.
• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Curious - the innate desire to learn, grow and understand.

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In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

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• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

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Qualifications

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• Minimum of 1 year of professional experience in customer service
• Prior payroll tax experience is a plus
• Comfort handling challenging situations; ability to be empathetic, compassionate, responsive and resourceful
• Strong written and verbal communication skills with acute attention to detail
• Aptitude for learning new products and helping to break down complicated topics and explain them in simple terms people can understand
• Ability to come up with creative solutions to any problem you face, and know how to organize and prioritize your workload
• Self-driven to be productive and seek out self-improvement
• Committed to delivering service excellence in every customer interaction
• Excited by opportunities to drive process improvements

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The base wage range for this position based in our New York Office is targeted at $26.00 to $29.00 per hour.

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#LI-KO1 #LI-Hybrid

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About Starburst  

At Starburst, we are working to dismantle the status quo of data silos and vendor lock-in every single day. For decades, database companies have held their customers hostage and we believe that’s just plain wrong. Starburst offers a full-featured data lake analytics platform, built on open source Trino. Our platform includes all the capabilities needed to discover, organize, and consume data without the need for time-consuming and costly migration projects. Today more than 300 leading organizations trust us to make better decisions faster.   

Though Starburst has raised $414M in venture funding from top investors, we were founded in a rather unusual way as we bootstrapped the business with customers and revenue from the very beginning! We are a remote-first company with employees all over the world and are proud to be named a Best Place to Work. Come join our team of All-Stars!  

About the Role   

As an Outbound Product Manager you will lead initiatives aimed at improving growth and streamlining interactions between the Go-to-Market and Product organization. In this role, you will be responsible for analyzing the effectiveness of our sales strategies, identifying product gaps that limit adoption, and  improving transparency and feedback loops between Sales, Marketing and R&D. It's a high-visibility, strategic role with the opportunity to influence the growth trajectory and overall Go-to-market strategy of StarburstAs a Senior Product Manager at Starburst you will: - Identify growth opportunities: Find gaps in our GTM strategy or product offering that - if closed - will accelerate revenue growth over the next 3-18 months

• Support the sales organization: Build & manage processes for customer escalations, roadmap communications and support of ongoing deals
• Improve transparency between GTM and R&D organizations: Improve field facing product documentation & collateral in collaboration with the Product Marketing team, and bring insights, anecdotes and feedback back to the R&D org
• Support on strategic projects: Help Product leadership on strategic projects around pricing, positioning, partnerships, M&A etc

Some of the things we look for:- Proven experience in a Product or GTM role

• Strong understanding of Product and GTM strategy and execution
• Excellent organizational and communication skills
• Ability to manage multiple projects simultaneously and prioritize effectively
• Entrepreneurial and self-motivated personality with a track record for delivering results in a fast-moving environment
• Strong technical foundation either through an engineering background or equivalent work experience

$180,000 - $215,000 a yearThe base salary range for this US full-time position is $180,000 - $215,000 (+ commission or + bonus), subject to standard withholding and applicable taxes. All candidates receive equity (ISO) and access to a comprehensive benefits offering.  The base salary range reflects the minimum and maximum target for candidates across all US locations. Work location, skills, experience, and any relevant education or training determine the compensation awarded to the candidate. The Recruiting Team or Hiring Manager can share more about the specific salary range with you during the recruitment process.Why build your career at Starburst?  

We live by our three core company values: Character, Competence, and Ownership and are a team of top performers. We are each in the driver’s seat, shaping our organization and working together towards our common mission. We are solving exceptionally complex and meaningful challenges here and as we innovate, we each have the opportunity to build our careers alongside Starbursts’s growth.  

We take care of our global workforce by making sure employees enjoy competitive salaries and attractive stock grants, remote-friendly work options, flexible paid time off, and more!  

We are committed to fostering an intentional, inclusive, and diverse culture that drives deep engagement, authentic belonging, and an exceptional All-Star experience. We believe that diversity of thought, perspective, background and experience will enable us to own what we do, drive our success and empower our All-Stars to show up for one another authentically in all moments that matter.  

Starburst provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.  

#BI-Remote #LI-Remote

Who You Are

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As a Senior Operations Associate for international benefits, you will play a vital role in creating processes and systems in which to manage benefits in several different countries. Your contributions will help us to develop new processes and create greater efficiencies that allow us to scale and grow internationally. Your ability to think critically, proactively problem solve, and communicate with the team will be invaluable for this role.

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This role is an incredible opportunity for someone looking to join a fast-paced team and get experience and exposure to all parts of building and running a product and business. As part of the International Benefits team, you will have the opportunity to work closely with product, engineering, GTM to build a product that meets our international customers needs. 

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What You Will Work On

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• Perform day-to-day operations for international benefits offering
• Help to develop processes for managing new company and member enrollments, changes, and terminations
• Work with international brokers to resolve escalated issues - enrollment errors, updates, etc., highlighting said issues to ProdEng if recurring in nature
• Collect plan and pricing data from brokers, and work within the existing systems to enroll groups and individuals helping to identify areas of improvement
• Build standard operating procedures with an eye towards improvement and creative problem solving
• Partner with the ProdEng team to help determine investments that would increase our overall efficiency
• Execute regular filing and/or any additional regulatory duties
• Maintain vendor and internal partner SLAs
• Triage incoming issues/inquiries to identify the need for additional intervention and escalate accordingly
• Work closely and collaboratively with product and GTM to develop strategies to drive operational efficiencies
• Establish subject matter expertise in International Benefits
• Perform other related duties as assigned

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How You Will Do Your Work

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As a Senior Operations Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

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• Critical thinking- understanding the systems that we work within and using that understanding to identify where things can be improved and alleviated by product
• Creativity- use creative problem solving to handle complex cases
• Detail-oriented- exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Collaboration- the ability to and willingness to work with different roles with a one team mentality
• Clear communication- the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

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In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

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• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others. You are open with your ideas, willing to share and brainstorm with the team using your creativity
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

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Qualifications

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• Knowledge of Employer-Sponsored Benefit Plans is a plus
• Ability to speak French, and or Spanish is a plus
• Process-driven and able to break down complex concepts into core details
• Experience working cross-functionally
• Extremely detailed-oriented with great time management skills
• Excel experience or equivalent required
• Strong analytical and data management skills
• Strong project management and execution skills
• Experience with Jira and Confluence or similar software
• You enjoy working with people and helping others solve problems

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The base wage range for this position based in our New York City Office is targeted at $75,000.00 - $82,500.00 per year.

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As a Principal Data Engineer, you will help drive the direction of our Data Warehouse, and be hands on with teammates across all departments to enable access to our data and empower teams to make data driven decisions about the direction of our business.  You will play a pivotal role in owning the infrastructure and code for our ETL processes within our Data Platform. You will be responsible for designing, implementing, and optimizing ingestion pipelines, enabling seamless extraction and loading of data from various sources such as customer warehouses, business systems, and events messaging buses. Movable Ink collects campaign data resulting from Billions of requests served each day.  Come and help us manage and make sense of the massive amount of data we’re ingesting! 

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Responsibilities:

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• Partner with internal operations teams to identify, collect, and integrate data from various business systems, ensuring comprehensive and accurate data capture.
• Design, implement, and maintain robust ETL pipelines that feed data into the Data Warehouse, ensuring high performance, scalability, and reliability.
• Conduct thorough testing of ETL processes to validate data accuracy and integrity, and troubleshoot any issues that arise.
• Facilitate the loading of data into Data Vault 2.0 models, ensuring adherence to best practices and optimizing for performance and scalability.
• Establish and track SLAs for data processing and delivery, ensuring timely and reliable access to data for all users.
• Enforce robust Role-Based Access Control (RBAC) and Row-Level Security (RLS) policies to ensure data security and compliance with regulatory requirements.

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Qualifications:

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• 8+ years of professional experience as a Data Engineer, with a focus on cloud-based Data Warehouse platforms (Redshift, Snowflake, Firebolt, BigQuery).
• Proven expertise in managing and optimizing multi-petabyte, mission-critical databases, ensuring high availability, performance, and reliability.
• Proficiency in high-level programming languages, particularly Python.
• Hands-on experience with data engineering tools and frameworks, including DBT, Apache Pulsar for distributed messaging and Apache Airflow for workflow automation and orchestration.
• Strong skills in designing and implementing scalable data architectures.
• Excellent communication skills for effective collaboration with cross-functional teams.
• Strong understanding of data security best practices within an AWS environment and compliance with regulatory requirements.
• Experience in providing technical leadership, setting best practices, and driving the adoption of new technologies and methodologies. Mentoring other engineers, fostering a collaborative team environment.

Who You Are

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You’re a detail-oriented, analytical thinker who understands how small details can make a big difference. You’re driven by curiosity and thrive in dynamic, fast-paced environments. You’re great with logistics, keeping your team organized and on track. You love collaborating, and your insights often lead to improvements in processes and strategies.

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As a SUI Underwriting Assistant, you’ll play a key role in helping our Senior Underwriters and SUI Rate Manager understand, maintain and execute operations specific to the ins and outs of our prospects' businesses. Your evaluations will be crucial in assessing SUI insurance risks, making you a vital part of our growing team at Justworks. Plus, you’ll work closely with our sales, worker’s compensation, registration and onboarding team to ensure a seamless process from application to implementation.

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Your Success Profile

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What You Will Work On

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• Analyze business operations, financial statements, and other relevant data to understand the risk levels of our clients. Your knowledge of state unemployment insurance regulations will be key for success.
• Execute on strategies, guidelines, and policies to ensure in accordance with the Manger, SUI Rate Operations to ensure accurate pricing and customer placement. Your expertise will help navigate state-specific SUI regulations and optimize our offerings.
• Collaborate with cross-functional teams—including Sales Enablement, Tax Filing and Reporting, Customer Onboarding, Technology, Legal, Customer Success Organization, and Finance—to execute on customer implementation. Your focus will drive compliance, strategic advantage, and sustainable growth across the entire company.
• Make informed decisions based on thorough analysis and established guidelines. You'll evaluate state-specific SUI rules and their impact on client risk profiles, ensuring beneficial outcomes.
• Proper record keeping of your underwriting work, including risk assessments, pricing justifications, and coverage recommendations. Ensure all documentation is accurate and reflects current SUI regulations.
• Engage with stakeholders to gather information, clarify details, and explain underwriting decisions. Your ability to explain how state-specific SUI regulations affect our decisions will be essential.
• Ensure our underwriting practices comply with regulatory requirements, industry standards, and company policies. Stay informed about state SUI regulations to maintain compliance and advise best practices.
• Keep up with industry trends, market conditions, and regulatory changes to continuously improve our underwriting practices and policies. Your commitment to learning about state-specific SUI regulations will drive innovation in our underwriting practices.
• Maintain strong relationships with state unemployment insurance agencies, vendors, and various professional organizations.

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How You Will Do Your Work

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As a SUI Underwriting Assistant, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

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• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Nimble learner - actively learning through experimentation when tackling new problems, using both successes and failures as learning fodder.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.
• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Organizational awareness - maneuvering comfortably through complex policy, process, and people-related organizational dynamics.
• Business insight - applying knowledge of business and the marketplace to advance the organization’s goals.
• Strategic mindset - anticipates future trends and implications accurately; articulates credible pictures and visions of possibilities that will create sustainable value.

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In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

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Qualifications

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• At least 1-2 years of experience in underwriting or a related field.
• Knowledge of PEO and SUI preferred.
• Experience with Salesforce and/or ServiceNow is a plus.
• Quick learner who can apply new concepts effectively.
• Excellent written and verbal communication skills.
• Proficient in Excel, able to create, manipulate, and analyze complex spreadsheets.
• Strong interpersonal skills with a passion for problem-solving and helping others.
• Excited about working in an entrepreneurial environment and contributing to meaningful projects

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The hourly range for this position based in our New York City Office is targeted at $28.85 - $31.74.

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#LI-Hybrid #LI-KO1

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Hello! I’m Aiden, Senior Director of Product Design at Customer.io.

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Customer.io is looking for a Senior Product Designer to join our product design team. We’re working hard to build a product that enables companies to communicate authentically with their customers in inventive and flexible ways. You'll join a team of highly skilled and empowered designers in a remote and distributed company of about 250 team members across 17 countries.

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This role will join the Profiles squad, which builds the experiences that allow our customers to build real-time audiences from their customer data. You'll research and design solutions while also working with the squad to prioritize projects, build customer empathy, and measure the success of new features. You'll push the entire design team to create more impactful experiences by giving great feedback, iterating on team processes, and holding people accountable for our culture and quality standards.

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What you'll do…

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• Develop an understanding and compassion for customers through research
• Create design proposals for new features and collaborate with engineers on prototypes
• Participate in the product team's prioritization of work, advocating for the customer experience
• Help shape the design team's culture and design processes, including sharing thoughtful 1:1 feedback with peers

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About you…

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• You’re an experienced product designer with 3+ years of experience in a software development setting
• You have prior success working on complex software products and an ability to learn and understand detailed technical constraints
• You are comfortable approaching problems from first principles, repeatedly asking “why?” and using that insight to explore unique, innovative solutions to complex problems
• Your design executions display a high level of craft, and you have a strong ability to communicate the thinking behind your designs to partners and stakeholders
• You have a growth mindset and a willingness to receive and provide feedback, and learn from mistakes
• You thrive with autonomy and ownership, and are comfortable navigating ambiguity
• You are comfortable communicating asynchronously, including across time zones
• You have a passion for making complex functionality more approachable
• You have experience and passion for taking complex concepts and making them more understandable in you designs

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What we're looking for…

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• Prior experience in a B2B SaaS setting, preferably working with concepts like data and automation
• Able to commit to at least 3 hrs of working overlap with the Americas (GMT-8 to GMT-5 timezone)
• Familiarity designing within the constraints of a design system and how interfaces are built from components
• Experience conducting your own user research to gather customer insights and incorporate it into your design decision-making
• Experience with tools like Mixpanel, Amplitude, or Fullstory
• Proficiency with Figma

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About Design at Customer.io

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While your daily work will be as part of a cross-functional squad, the design team will be your home for support and growth. We meet as a design team multiple times each week to give feedback on in-progress work, and communicate daily about new things we learn, improvements to our design system, and collaboratively define and develop our design culture.

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About Customer.io

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Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

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We are offering a starting salary of $140,000-$155,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

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Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

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Zone 1: USD $170,000 - USD $186,000

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Zone 2: USD $155,000 - USD $170,000

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Zone 3: USD $140,000 - USD $155,000

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Zone 4: USD $112,000 - USD $124,000

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Please speak with a recruiter for additional information about zone locations.

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Benefits at Customer.io include:

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• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

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All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

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Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

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Join us!

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Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

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How to apply

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Apply at the link below and tell us why you're interested in the position! ****We plan to respond to all applicants with a status update about your application.

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Here's what you can expect from our hiring process:

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1. Stage 1:
   1. 30-minute intro call with a Recruiter
2. Stage 2:
   1. 45 minute video call with the Hiring Manager
3. Stage 3:
   1. 1 hour video call with a Senior Product Designer(s) & cross-functional partners - Portfolio Walkthrough
4. Final Stage:
   1. 1 hour video call with a Senior Product Designer - Design Exercise
   2. 30 min video call with a cross-functional Product Manager
   3. 30 min video call with a cross-functional Engineering Manager

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About the Role:

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CoreWeave is looking for a motivated and talented Account Executive to join our growing team. At CoreWeave, we are building the next generation public cloud for accelerated workloads. Your primary responsibilities are to understand client goals and establish how CoreWeave Cloud can meet their needs, specifically within Machine Learning and Batch Processing use cases. We are seeking an Enterprise Account Executive to join our dynamic team. In this role, you will be responsible for regularly hitting quotas for new business. This position requires creativity, attention to detail, value-based sales skills, and an insatiable desire to help clients succeed. We are looking for great sellers making positive contributions to the company’s culture in an environment that focuses on growth both for individual team members and the company as a whole.

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Responsibilities:

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• Proactively identify, qualify, and close a sales pipeline of net new logos in order to exceed quarterly targets
• Develop an Enterprise Account Plan by leveraging sales methodologies, such as MEDDPICC, then drive the execution of that plan to success
• Focused on selling business value to Engineering and Technology stakeholders using ROI and BVA models, rather than competing on "features & functions"
• Manage all sales activity and monthly forecasting of revenue in Salesforce
• Maximize prospecting tools such as Sales Navigator, ZoomInfo, and Outreach

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Qualifications:

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• 8+ years of sustained sales performance within SaaS or Cloud
• 3+ years selling into Enterprise sized organizations
• Strong executive presence – very comfortable with C-level executives, especially CTOs
• Strong experience in outbound prospecting into new accounts and conducting technical demonstrations in a value-based sales environment
• Ability to identify enterprise client pains and develop unique and compelling value propositions that focus on delivering ROI to the client
• Experience at a start-up or in a fast-paced and competitive environment
• Bachelor’s degree preferred

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Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $250,000—$320,000. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

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For roles with on-target-earnings (OTE), the pay range includes both base salary and target incentive compensation. Target incentive compensation for some roles may include a ramping draw period. Compensation is higher for those who exceed targets. Candidates may receive more information from the recruiter.

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Who You Are

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In this role, you will be a key influencer who loves discovering how to use data to help us improve, grow and manage our most valuable asset--our people. You are someone who is inspired to solve problems and prove (or disprove) hypotheses using data. You get super excited about and are interested in operations, and are motivated to create opportunities to drive process improvements.You are a dedicated customer service professional at heart, a believer in service excellence at all levels, and a lover of systems and technology to drive your decisions.

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Your Success Profile

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In Customer Support, you will help the team understand and coordinate the ideal staffing levels to meet our SLAs and to deliver optimal customer satisfaction. Reporting to the Director of Customer Support, you will be working across the team to optimize for the ideal configurations that drive employee and customer happiness.

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What You Will Work On

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• Lead a team of Workforce Analysts
• Own customer contact SLAs and report on our effectiveness
• Develop and distribute reports to managers that reflect team and individual productivity
• Develop and implement long-term forecasting by creating detailed plans, asking probing questions, and analyzing trends and seasonality
• Conduct comprehensive capacity planning to determine the required number of FTEs to handle forecasted demand across multiple service channels (phone, chat, written), while considering factors like concurrency and occupancy
• Optimize schedules to ensure staff are deployed at the right times and in the right places to meet service demands efficiently across all supported channels
• Manage real-time operations with urgency and prioritization, implementing strategies to mitigate volume spikes, ensuring adherence, and managing offline activities effectively
• Effectively blend quantitative and qualitative data, both at a micro and macro level, to develop workforce strategies that maximize the performance of the business and the team
• Collect feedback from all customer-facing teams and managers in Customer Support on how to better balance staffing and account allocations, to achieve top performance
• Provide regular updates to Customer Support and Justworks leadership on incidents that affect customer contact volume, and any resulting trends
• The role may require occasional evening or weekend work to address urgent staffing issues
• Other duties as needed based on department and/or organizational needs

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How You Will Do Your Work

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As a Manager, Customer Support Workforce Planning, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

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• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Detail Oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

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In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5 years of workforce management experience in a contact center or customer service environment
• Minimum 2 years of people management experience
• Direct customer service experience and a passion for delivering service excellence
• Proficiency in building and administering workforce management software and tools (eg NICE, PlayVox, etc)
• Proven experience with building and maintaining customer service workforce management (WFM) models, data and systems
• Experience in Zendesk or an equivalent CRM or customer contact system
• Ability to exercise independent judgment and problem-solving skills
• Strong analytical skills and interest in data acquisition and analysis
• Collaborative with excellent communication and interpersonal skills, and excited to work with different teams on varied challenges
• Highly independent and able to truly lead a functional area of Customer Support
• Experience with SQL queries and data visualization preferred; Tableau experience a plus
• Aligned with Justworks’ mission and our core values: Camaraderie, Openness, Grit, Integrity and Simplicity

​

The base wage range for this position based in our New York City Office is targeted at $122,000 to $134,200 per year.

​

#LI-Hybrid #LI-CD1

​

Who You Are

===============

​

In this role, you will be a key influencer who loves discovering how to use data to help us improve, grow and manage our most valuable asset--our people. You are someone who is inspired to solve problems and prove (or disprove) hypotheses using data. You get super excited about and are interested in operations, and are motivated to create opportunities to drive process improvements.You are a dedicated customer service professional at heart, a believer in service excellence at all levels, and a lover of systems and technology to drive your decisions.

​

Your Success Profile

========================

​

In Customer Support, you will help the team understand and coordinate the ideal staffing levels to meet our SLAs and to deliver optimal customer satisfaction. Reporting to the Director of Customer Support, you will be working across the team to optimize for the ideal configurations that drive employee and customer happiness.

​

What You Will Work On

-------------------------

​

• Lead a team of Workforce Analysts
• Own customer contact SLAs and report on our effectiveness
• Develop and distribute reports to managers that reflect team and individual productivity
• Develop and implement long-term forecasting by creating detailed plans, asking probing questions, and analyzing trends and seasonality
• Conduct comprehensive capacity planning to determine the required number of FTEs to handle forecasted demand across multiple service channels (phone, chat, written), while considering factors like concurrency and occupancy
• Optimize schedules to ensure staff are deployed at the right times and in the right places to meet service demands efficiently across all supported channels
• Manage real-time operations with urgency and prioritization, implementing strategies to mitigate volume spikes, ensuring adherence, and managing offline activities effectively
• Effectively blend quantitative and qualitative data, both at a micro and macro level, to develop workforce strategies that maximize the performance of the business and the team
• Collect feedback from all customer-facing teams and managers in Customer Support on how to better balance staffing and account allocations, to achieve top performance
• Provide regular updates to Customer Support and Justworks leadership on incidents that affect customer contact volume, and any resulting trends
• The role may require occasional evening or weekend work to address urgent staffing issues
• Other duties as needed based on department and/or organizational needs

​

How You Will Do Your Work

-----------------------------

​

As a Manager, Customer Support Workforce Planning, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Detail Oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5 years of workforce management experience in a contact center or customer service environment
• Minimum 2 years of people management experience
• Direct customer service experience and a passion for delivering service excellence
• Proficiency in building and administering workforce management software and tools (eg NICE, PlayVox, etc)
• Proven experience with building and maintaining customer service workforce management (WFM) models, data and systems
• Experience in Zendesk or an equivalent CRM or customer contact system
• Ability to exercise independent judgment and problem-solving skills
• Strong analytical skills and interest in data acquisition and analysis
• Collaborative with excellent communication and interpersonal skills, and excited to work with different teams on varied challenges
• Highly independent and able to truly lead a functional area of Customer Support
• Experience with SQL queries and data visualization preferred; Tableau experience a plus
• Aligned with Justworks’ mission and our core values: Camaraderie, Openness, Grit, Integrity and Simplicity

​

The base wage range for this position based in our New York City Office is targeted at $122,000 to $134,200 per year.

​

#LI-Hybrid #LI-CD1

​

Who You Are

===============

​

In this role, you will be a key influencer who loves discovering how to use data to help us improve, grow and manage our most valuable asset--our people. You are someone who is inspired to solve problems and prove (or disprove) hypotheses using data. You get super excited about and are interested in operations, and are motivated to create opportunities to drive process improvements.You are a dedicated customer service professional at heart, a believer in service excellence at all levels, and a lover of systems and technology to drive your decisions.

​

Your Success Profile

========================

​

In Customer Support, you will help the team understand and coordinate the ideal staffing levels to meet our SLAs and to deliver optimal customer satisfaction. Reporting to the Director of Customer Support, you will be working across the team to optimize for the ideal configurations that drive employee and customer happiness.

​

What You Will Work On

-------------------------

​

• Lead a team of Workforce Analysts
• Own customer contact SLAs and report on our effectiveness
• Develop and distribute reports to managers that reflect team and individual productivity
• Develop and implement long-term forecasting by creating detailed plans, asking probing questions, and analyzing trends and seasonality
• Conduct comprehensive capacity planning to determine the required number of FTEs to handle forecasted demand across multiple service channels (phone, chat, written), while considering factors like concurrency and occupancy
• Optimize schedules to ensure staff are deployed at the right times and in the right places to meet service demands efficiently across all supported channels
• Manage real-time operations with urgency and prioritization, implementing strategies to mitigate volume spikes, ensuring adherence, and managing offline activities effectively
• Effectively blend quantitative and qualitative data, both at a micro and macro level, to develop workforce strategies that maximize the performance of the business and the team
• Collect feedback from all customer-facing teams and managers in Customer Support on how to better balance staffing and account allocations, to achieve top performance
• Provide regular updates to Customer Support and Justworks leadership on incidents that affect customer contact volume, and any resulting trends
• The role may require occasional evening or weekend work to address urgent staffing issues
• Other duties as needed based on department and/or organizational needs

​

How You Will Do Your Work

-----------------------------

​

As a Manager, Customer Support Workforce Planning, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Consultative - takes an approach that focuses on building relationships with others, understanding their problems, and developing solutions to their challenges through open-ended questions and active listening.
• Taking responsibility - being accountable, being committed, and accepting ownership for one's decisions, actions, and behavior.
• Adaptability - the ability to adjust your approach or actions in response to changes in your external environment.
• Detail Oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 5 years of workforce management experience in a contact center or customer service environment
• Minimum 2 years of people management experience
• Direct customer service experience and a passion for delivering service excellence
• Proficiency in building and administering workforce management software and tools (eg NICE, PlayVox, etc)
• Proven experience with building and maintaining customer service workforce management (WFM) models, data and systems
• Experience in Zendesk or an equivalent CRM or customer contact system
• Ability to exercise independent judgment and problem-solving skills
• Strong analytical skills and interest in data acquisition and analysis
• Collaborative with excellent communication and interpersonal skills, and excited to work with different teams on varied challenges
• Highly independent and able to truly lead a functional area of Customer Support
• Experience with SQL queries and data visualization preferred; Tableau experience a plus
• Aligned with Justworks’ mission and our core values: Camaraderie, Openness, Grit, Integrity and Simplicity

​

The base wage range for this position based in our New York City Office is targeted at $122,000 to $134,200 per year.

​

#LI-Hybrid #LI-CD1

​

Who You Are

===============

​

Do you love to problem solve issues for customers? How would you like to be part of a fast-growing team with the ability to learn and develop new skills?

​

The Operations Associate on the Insurance Benefits team will help ensure the best possible customer benefits experience by collaborating with Operations Analysts to improve processes, help Sales and Onboarding teams set up new companies, and resolve client issues with our Customer Success teams. All while owning the day-to-day tasks associated with managing large group insurance benefits.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Perform day-to-day operations for medical, dental, vision, COBRA, Life, and Disability benefits as part of Justworks Benefits Programs
• Resolve benefit inquiries/issues generated by Customer Success and Sales teams within the agreed-upon service level agreements (SLAs)
• Triage incoming issues/inquiries to identify the need for engineering intervention and escalate accordingly
• Collect customer benefits data and other sensitive information through proprietary systems to enroll customers in third-party service offerings
• Resolve employee level benefit requests such as; plan changes, new enrollments, etc.
• Develop creative solutions for new issues with assistance from supervisors using available resources and systems
• Perform other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As an Insurance Benefits Associate, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

​

• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.

​

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

​

• Analytical - uses a logical reasoning process to break down and work through a situation or problem to arrive at an outcome.

​

• Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.

​

Qualifications

------------------

​

• 1+ years of work experience (experience in operations, onboarding role, or customer service-related field preferred)
• Knowledge of Excel or equivalent required; SQL knowledge a plus
• Knowledge of employer-sponsored benefit plans is strongly preferred
• Knowledge of insurance operations a plus
• Strong written and verbal communication skills
• Process-driven and technologically savvy
• Experience working in a fast-paced, data-driven environment
• Ability to work as part of a team
• Experience breaking down complex concepts into core details

​

The base wage range for this position based in our New York City Office is targeted at $28.13 - $30.94 an hour. 

​

Who You Are

===============

​

Justworks Digital Security team is responsible for the security of Justworks products, platforms, services, and corporate operations. Led by the Chief Information Security Officer, Digital Security’s vision is to become the partner and enabler for business and engineering by working collaboratively with others to embed security in business hygiene and engineering DNA to strengthen our cyber resilience. We are looking for a strong hands-on leader who can establish a critical security function focusing on monitoring, detecting, and responding to the cyber threat, and who can bring our cyber defense operations towards an advanced cyber fusion center.

​

We are looking for a leader who has passion for security, cyber defense, threat management, vulnerability management, and continuous testing. You have extensive experience to build the team and provide directions and technical guidance to your team. You are a leader who holds yourself and your team accountable for doing the right things in the right way. You are an influencer who helps your team grow, who partners with other teams to work towards our common goal, and who brings positive energy and impact to Justworks. 

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Assess the current state of Justworks monitoring and detection gaps, from all aspects including technology, process and people.
• Create CDO strategy and roadmap to bring CDO towards its maturity level to meet Justworks Digital Security Objectives
• Build and expand the CDO team, including org/role design, operating model, engagement model, career development, and managing individual contributors.
• Build necessary services, and run these services effectively to improve Digital Security’s detection and response capabilities.
• Lead the team to execute the roadmap and deliver projects and services on time, within budget and with quality.
• Lead, manage and mature the people, process, and technologies present in a 24x7 cyber defense operation.
• Own and run Cyber Defense Operation Steering Committee, and provide regular status and report on incidents, vulnerabilities and remediations.
• Leverage the incident response program to conduct cyber table-top simulations and educational sessions with stakeholders
• Understand, determine and support priorities and urgencies, with the ability to prioritize projects, tasks, incidents, risks and vulnerabilities.
• Provide leadership for incident response investigations, coordinate response activity and brief senior leaders while maintaining confidentiality
• Provide advanced technical leadership and direction to CDO analysts
• Assist CISO on budget planning and budget management for CDO.
• Work with the CISO and other Digital Security leaders to define and maintain dashboards and metrics that demonstrate CDO’s delivery capability and Justworks security posture related to CDO objectives
• Collaborate closely with the Security Architecture & Engineering (SAE) and Governance, Risk & Compliance (GRC) teams to address vulnerabilities and gaps identified from incidents, with particular focus on  both short term remediation and long term solutions to address security gaps.
• Partner and collaborate with stakeholders such as ProdEng, TechOps, BusOps, Customer Success, Internal Audit, and Crisis Management and to support security and resilience testing.
• Perform other related duties as assigned

​

How You Will Do Your Work

-----------------------------

​

As the leader of Cyber Defense Operations, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following:

​

• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

​

• Ethical practice - the ability to integrate core values, integrity and accountability throughout all organizational and business practices.

​

• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.

​

• Risk assessment - applying a logical step-by-step process to protect, and consequently minimize risks to, the organization, interests and employees.

​

• Manages complexity - making sense of complex, high quantity, and sometimes contradictory information to effectively solve problems.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• Minimum of 7 years of cyber security experience, especially in security operations, vulnerability and threat management. Experience in security engineering is preferred.
• Minimum of 3 years in a management and/or leadership position with experience in building and developing a team and growing a cyber defense operation and incident response program
• In depth experience leading security incident response processes, preferred in the cloud.
• Proven skills in various elements of incident response, including but not limited to computer intrusion investigations and digital forensics in enterprise environments.
• Strong understanding and advanced knowledge of current and emerging threats, attacks, attacker methodologies, cyber kill chain, MITRE framework and countermeasures, as well as malware, vulnerabilities and their remediations.
• Experience with the tools and techniques used in security event analysis, incident response, computer forensics, malware analysis, or other areas of security operations.
• Skill in examining and re-engineering operations and procedures, formulating policy, and developing and implementing new strategies and procedures for the responsible area.
• Experience in using Jira, Kanban to manage and report the work
• Experience in building and running Cyber Defense Operations, participating in strategic planning, developing and implementing short- and long-range goals, and demonstrating the ability to execute the roadmap.
• Ability to gather facts and data for technical proposals and to expand upon them or develop alternatives and to evaluate emerging technologies and identify their potential impact within the existing environment.
• Demonstrated track record of effectively managing through high-pressure situations while maintaining unwavering focus and proactive and open communication channels
• Ability to foster a cooperative and trusted work environment within a complex organizational structure.
• Exceptional written and verbal communication skills - ability to articulate complex technical issues concisely to both technical personnel and executive-level management, and the ability to work with a wide range of constituencies in a diverse community.

​

#LI-AD1 #LI-Hybrid #LI-JS1

​

The base wage range for this position based in our New York City Office is targeted at $205,000.00 to $235,750.00  per year.

​

As a Principal Data Engineer, you will help drive the direction of our Data Warehouse, and be hands on with teammates across all departments to enable access to our data and empower teams to make data driven decisions about the direction of our business.  You will play a pivotal role in owning the infrastructure and code for our ETL processes within our Data Platform. You will be responsible for designing, implementing, and optimizing ingestion pipelines, enabling seamless extraction and loading of data from various sources such as customer warehouses, business systems, and events messaging buses. Movable Ink collects campaign data resulting from Billions of requests served each day.  Come and help us manage and make sense of the massive amount of data we’re ingesting! 

​

Responsibilities:

---------------------

​

• Partner with internal operations teams to identify, collect, and integrate data from various business systems, ensuring comprehensive and accurate data capture.
• Design, implement, and maintain robust ETL pipelines that feed data into the Data Warehouse, ensuring high performance, scalability, and reliability.
• Conduct thorough testing of ETL processes to validate data accuracy and integrity, and troubleshoot any issues that arise.
• Facilitate the loading of data into Data Vault 2.0 models, ensuring adherence to best practices and optimizing for performance and scalability.
• Establish and track SLAs for data processing and delivery, ensuring timely and reliable access to data for all users.
• Enforce robust Role-Based Access Control (RBAC) and Row-Level Security (RLS) policies to ensure data security and compliance with regulatory requirements.

​

Qualifications:

-------------------

​

• 8+ years of professional experience as a Data Engineer, with a focus on cloud-based Data Warehouse platforms (Redshift, Snowflake, Firebolt, BigQuery).
• Proven expertise in managing and optimizing multi-petabyte, mission-critical databases, ensuring high availability, performance, and reliability.
• Proficiency in high-level programming languages, particularly Python.
• Hands-on experience with data engineering tools and frameworks, including DBT, Apache Pulsar for distributed messaging and Apache Airflow for workflow automation and orchestration.
• Strong skills in designing and implementing scalable data architectures.
• Excellent communication skills for effective collaboration with cross-functional teams.
• Strong understanding of data security best practices within an AWS environment and compliance with regulatory requirements.
• Experience in providing technical leadership, setting best practices, and driving the adoption of new technologies and methodologies. Mentoring other engineers, fostering a collaborative team environment.

Hi, I’m Paul, VP Engineering at Customer.io.

​

I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.

​

At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.

​

Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!

​

As an Engineering Manager at Customer.io, you will...

​

• Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
• Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
• Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
• Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
• Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
• Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
• Build and maintain a partnership with your Product Management and Design peers

​

We're looking for someone who…

​

• Works in North/South American time zones
• Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
• Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
• Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
• Builds and nurtures high performing teams
• Is fueled to reach higher when our customers are having a bad day
• Communicates concisely, accurately, and directly, both verbally and in writing

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.  

Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

​

• Zone 1: $224,000 - $246,000 USD
• Zone 2: $205,000 - $225,000 USD
• Zone 3: $187,000 - $205,000 USD
• Zone 4: $150,000 - $$165,000 USD

​

Please speak with a recruiter for additional information about zone locations.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.

​

Here's what you can expect from our hiring process (order is subject to change):

​

1. 30 minute video call with Recruiter
2. Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
3. 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
4. Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview

Hi, I’m Paul, VP Engineering at Customer.io.

​

I’m looking for someone to manage the engineering team for our newest product: Data Pipelines. Launched in the middle of 2023, Data Pipelines is an opportunity to work on a startup-within-a-startup. You’ll get to move fast and own broad scope in something new, while having the support and resources of a 250-person company. You’ll lead a team solving challenging problems in both scalable distributed systems while building an intuitive user experience.

​

At Customer.io, we are tired of the fact that most messages people receive are dull, mistimed, repetitive, and overbearing. We aim to fix that. The first product we introduced is Journeys: the industry’s most flexible automation platform for customer communication (email, mobile push, SMS, and more). Our second product is Data Pipelines: a Customer Data Platform (CDP) that empowers marketers at companies big and small to bring accurate, real-time data to all customer touch points.

​

Help us make an impact on the high-growth CDP market like we already have in the marketing automation market!

​

As an Engineering Manager at Customer.io, you will...

​

• Lead effective squad rituals, and ensure production readiness through quality peer-review, QA, documentation, deployment, logging, and monitoring practices
• Ensure your squad’s solutions are scalable, architecturally sound, flexible, and secure
• Create accountability for delivery timelines while fostering an inclusive, collaborative, and empathetic work environment
• Provide direct, timely, and specific coaching and development opportunities for your direct reports across backend, frontend, fullstack, and QA
• Hire, onboard, transfer, and manage performance to ensure the right people are in place to accomplish business objectives within your squad
• Understand Customer.io’s vision, business model, target markets, acquisition channels, competitors, and products well enough to ask questions that drive meaningful investigation within your squad
• Build and maintain a partnership with your Product Management and Design peers

​

We're looking for someone who…

​

• Works in North/South American time zones
• Has at least 3+ years experience as an Engineering Manager working on a SaaS product (B2B or B2C) at an (ideally early-to-mid-stage) SaaS company
• Understands SaaS software architecture, languages, technologies, and cloud infrastructure deeply enough to represent their squad’s technical choices across the company
• Makes time to understand technical architecture, tinker with new technologies, review proposals, and provide feedback to level up the engineers around them
• Builds and nurtures high performing teams
• Is fueled to reach higher when our customers are having a bad day
• Communicates concisely, accurately, and directly, both verbally and in writing

​

About Customer.io

​

Our mission at Customer.io is to power automated communication that people like to receive. Today over 7,100 internet businesses use Customer.io to manage, send, and track the performance of emails, SMS, push notifications, and in-app messages. Unlike typical marketing platforms, Customer.io helps businesses increase relevance by using behavioral data: what people do or don’t do when logged in to a web or mobile app.

​

This is a fully remote role. We are offering a starting salary of $187,000 - $205,000 USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.  

Customer.io takes a market-based approach to pay, and pay may vary depending on your location. U.S., and international, locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.

​

• Zone 1: $224,000 - $246,000 USD
• Zone 2: $205,000 - $225,000 USD
• Zone 3: $187,000 - $205,000 USD
• Zone 4: $150,000 - $$165,000 USD

​

Please speak with a recruiter for additional information about zone locations.

​

Benefits at Customer.io include:

​

• Unlimited PTO - we encourage at least 20 vacation days (in addition to holidays and sick days) so that you can unwind, unplug, and recharge
• 16 weeks paid parental leave (including adoption and foster care)
• 100% paid insurance premiums for you and your dependents
• 401k retirement matching - up to 5% dollar-for-dollar match to retirement contributions
• $1,500 annual healthy lifestyle budget (for gym memberships, classes, fitness equipment)
• $250/monthly Remote Work Stipend to be used for home internet, cell phone, and other miscellaneous remote work costs
• $300/month co-working space rental reimbursement
• $2,000/yearly professional education budget for conferences, courses, workshops, books, etc.
• $1,500 home office budget to make sure your working space is ergonomic and just what you need to do your best work!
• One month sabbatical after five years at Customer.io
• We also have opportunities to meet in person with your peers throughout the year

​

All final candidates will be asked to complete a background check and employment verifications as part of our pre-employment process.

​

Customer.io recognizes the stifling impact of systemic injustice on diverse communities. We commit to using our influence to increase inclusion and equity within the tech industry. We strive to build an inclusive team culture, implement bias-free hiring practices, and develop community partnerships to expand our global impact.

​

Join us!

------------

​

Check out our careers page for more information about why you should come work with us! We are passionate about our core values of Empathy, Transparency, Responsibility, and Awkwardness and are looking for new coworkers to share and build that passion!

​

How to apply

​

Apply at the link below and tell us why you're interested in the position! We will respond to all applicants with a status update about your application.

​

Here's what you can expect from our hiring process (order is subject to change):

​

1. 30 minute video call with Recruiter
2. Take Home Coding Assignment + 60 minute Follow-Up and Q&A Interview
3. 60 minute Career Accomplishment Interview + 45 minute Leadership Interview
4. Take Home Writing Exercise + 60 minute Follow-Up and Q&A Interview

As a Senior Machine Learning Engineer, you will play an instrumental role in advancing our core machine learning solution and infrastructure. The pace of research and product releases in this field means that there is always something new and exciting to work on, which keeps the role engaging and challenging. By combining digital marketing and AI, you have the potential to make a significant impact on the way businesses interact with their customers. 

​

​

Responsibilities

​

• You will work end-to-end from data analysis to building scalable models and deploying them to production as commercial products that meet the needs of our clients
• Your work will fall into one of these areas: algorithmic email send decisioning; content decisioning (recommender systems); asset generation (NLP & generative AI)
• See through feature release to measurement of tangible business value in a six-weekly release cycle
• Collaborate with data engineers and platform engineers on advancing our ML platform to continuously improve Movable Ink’s ML development experience.

​

​

Requirements

​

• 6+ years of machine learning experience
• Advanced degree or equivalent experience in Computer Science, Mathematics, Engineering, or related technical field
• Experience building and training models using common deep learning frameworks (we use PyTorch), as well as other typical scientific and ML libraries in Python (sklearn, XGBoost, etc.)
• Solid understanding of machine learning theory and fundamentals
• Solid software engineering skills (design, unit testing, git, code review, CI/CD)
• Experience with large-scale data processing frameworks (SQL, PySpark)
• Experience with cloud computing platforms (GCP)
• Able to collaborate with product managers and other engineering teams
• A desire to always be learning and contributing to a collaborative environment

​

​

The base pay range for this position is $180,000-$220,000 USD/ year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As a Machine Learning Engineer, you will be part of our Applied AI and Machine Learning team. You will work alongside other scientists and engineers in a collaborative environment, contributing features and machine learning models to our core recommender systems and our DaVinci Personalization product.  This is an opportunity to work end-to-end on a large-scale machine-learning system that touches millions of customers, and a chance to continuously learn and help improve our solution as the field evolves.

​

​

Responsibilities:

​

• Generate insights into customer behavior and derive modeling ideas for improving our content recommender system
• Work with data engineers to define what additional customer data we might want to collect and help make it available in a format suitable for modeling purposes
• Create meaningful machine-learning features that improve our content recommender’s performance measured through offline metrics and online  a/b tests
• Build machine learning models and deploy them as part of our recommender system

​

​

Qualifications:

​

• Master’s degree or equivalent experience (2+ years)  in a relevant field or industry
• Solid understanding of machine learning fundamentals
• High comfort level in Python or other programming language
• Familiarity with an ML stack such as typical scientific Python libraries (pandas, numpy, sklearn, xgboost) or deep learning frameworks (we use Pytorch)
• Familiarity with data analysis through SQL or a big-data processing framework such as Spark
• Ability to collaborate with technical partners – you’ll be working closely with other teams to determine requirements for your work and to make design decisions that affect our stack
• The idea of writing  and deploying production code, and getting real-world feedback on your models excites you
• A desire to always be learning and contributing to a collaborative environment

​

​

The base pay range for this position is $160,000-180,000 USD/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As a Senior Data Engineer, you will play an instrumental role in advancing our core machine learning solution. Your technical expertise and leadership skills will be leveraged to drive the development and deployment of high-quality, scalable data pipelines and products.  You will work alongside scientists and engineers in a collaborative environment, contributing features and data pipelines to power our core recommender systems and our DaVinci Personalization product.  This is an opportunity to work end-to-end on a large-scale machine-learning system that touches millions of customers, and a chance to continuously learn and help improve our solution as the field evolves.

​

This role will be reporting to the Director of Engineering (AI).

​

​

Responsibilities

​

• Implement production data products and pipelines that are scalable, reliable, and of high quality.
• Build, maintain, and optimize our machine learning Data Lake.
• Continuously improve data infrastructure for greater scalability.
• Support the data needs of ML Engineers and Scientists for machine learning model development.
• Release features that deliver measurable and tangible business value.

​

​

Requirements

​

• 4+ years of data engineering experience
• Experience with large-scale data processing frameworks (we use PySpark, SQL)
• Expertise in Spark DataFrame API
• Experience with event stream data (we use Kafka)
• Strong software development skills in Python (unit testing, git, code review, CI/CD)
• Experience with cloud computing platforms and cluster configuration, optimization, and scaling (GCP)
• Experience in data storage formats (we use Parquet, Delta Lake)
• Ability to collaborate with technical partners – you’ll be working closely with other teams to determine requirements for your work and to make design decisions that affect our stack
• Enjoys working in a fast-paced, goal-driven environment

​

​

As a Senior Full Stack Engineer on the Mobile team, you will be responsible for developing and maintaining our mobile product offering, with both marketers and mobile developers as user personas. You will work closely with product managers, product designers and other engineers to deliver high-quality and scalable software, and be closely involved in customer discussions and product discovery.

​

Responsibilities

​

• Contribute heavily to the codebase and collaborate extensively with your teammates while considering the end goal and weighing the options and trade offs
• Conduct code reviews and provide helpful feedback to teammates
• Improve our existing services and troubleshoot customer issues. Join customer discovery calls and hear first hand their problems and desires.
• Have an interest in learning new tools, languages, workflows, and philosophies to grow

​

Requirements

​

• Experience working with Ember, React (or other modern Javascript frameworks)
• Experience working with Ruby, Rails and ActiveRecord
• Experience working with data through Postgres, Redis, and other data stores
• Experience working with Git
• Unit and Integration testing experience
• Excellent problem-solving and communication skills, and ability to work collaboratively with cross-functional teams including product managers, designers, and software engineers
• Ability to collaborate with technical partners
• Enjoys working in a fast-paced, goal-driven environment

​

The base pay range for this position is $175,000-$190,000 USD/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

As a Senior Data Engineer, you will play an instrumental role in advancing our core machine learning solution. Your technical expertise and leadership skills will be leveraged to drive the development and deployment of high-quality, scalable data pipelines and products.  You will work alongside scientists and engineers in a collaborative environment, contributing features and data pipelines to power our core recommender systems and our DaVinci Personalization product.  This is an opportunity to work end-to-end on a large-scale machine-learning system that touches millions of customers, and a chance to continuously learn and help improve our solution as the field evolves.

​

This role will be reporting to the Director of Engineering (AI).

​

​

Responsibilities

​

• Implement production data products and pipelines that are scalable, reliable, and of high quality.
• Build, maintain, and optimize our machine learning Data Lake.
• Continuously improve data infrastructure for greater scalability.
• Support the data needs of ML Engineers and Scientists for machine learning model development.
• Release features that deliver measurable and tangible business value.

​

​

Requirements

​

• 4+ years of data engineering experience
• Experience with large-scale data processing frameworks (we use PySpark, SQL)
• Expertise in Spark DataFrame API
• Experience with event stream data (we use Kafka)
• Strong software development skills in Python (unit testing, git, code review, CI/CD)
• Experience with cloud computing platforms and cluster configuration, optimization, and scaling (GCP)
• Experience in data storage formats (we use Parquet, Delta Lake)
• Ability to collaborate with technical partners – you’ll be working closely with other teams to determine requirements for your work and to make design decisions that affect our stack
• Enjoys working in a fast-paced, goal-driven environment

​

​

As a Senior Full Stack Engineer on the Mobile team, you will be responsible for developing and maintaining our mobile product offering, with both marketers and mobile developers as user personas. You will work closely with product managers, product designers and other engineers to deliver high-quality and scalable software, and be closely involved in customer discussions and product discovery.

​

Responsibilities

​

• Contribute heavily to the codebase and collaborate extensively with your teammates while considering the end goal and weighing the options and trade offs
• Conduct code reviews and provide helpful feedback to teammates
• Improve our existing services and troubleshoot customer issues. Join customer discovery calls and hear first hand their problems and desires.
• Have an interest in learning new tools, languages, workflows, and philosophies to grow

​

Requirements

​

• Experience working with Ember, React (or other modern Javascript frameworks)
• Experience working with Ruby, Rails and ActiveRecord
• Experience working with data through Postgres, Redis, and other data stores
• Experience working with Git
• Unit and Integration testing experience
• Excellent problem-solving and communication skills, and ability to work collaboratively with cross-functional teams including product managers, designers, and software engineers
• Ability to collaborate with technical partners
• Enjoys working in a fast-paced, goal-driven environment

​

The base pay range for this position is $175,000-$190,000 USD/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

Strategic Account Directors at Movable Ink take a consultative approach to selling digital transformation personalization solutions to senior executives across many verticals. You will have the opportunity to develop custom and creative enterprise solutions that leverage the power of Movable Ink’s visual experience platform to tackle the challenges faced by Fortune 500 marketing leaders. As a Strategic Account Director you will be responsible for bringing on new business as well as working with existing clients to drive strategy and sophistication in an effort to fully embed Movable Ink technology into the client’s workflow. Strategic Account Directors will receive extensive training on the MEDDICC framework for enterprise solution selling, develop and manage senior executive relationships, and be a part of the fastest-growing personalization software company in the world. 

​

Responsibilities:

​

• Penetrate assigned accounts which includes new business, renewal, cross-sell and upsell; build and close a strong pipeline of opportunities
• Consult on personalized marketing best practices across various marketing channels, leveraging Movable Ink's strategies and playbooks for each channel and each vertical
• Work collaboratively with Movable Ink’s Client Experience, Partner Sales, and Solutions Consulting teams to ensure successful sales outcomes leading to happy clients
• Build long-term, strategic plans in collaboration with internal business partners to maximize clients' success with the Movable Ink platform while maximizing revenue for Movable Ink; understand C-level initiatives at strategic clients and how Movable Ink's solutions map to those objectives
• Forecast pipeline accurately, including expected close date, projected deal size, and projected deal probability
• Drive value through meetings and quarterly business reviews; safe future travel conditions permitting, ~25% travel

​

Qualifications:

​

• 5+ years of successful experience selling enterprise marketing solutions to CEOs, CMOs, VPs and Directors of Marketing
• Solid understanding of the digital marketing landscape
• Experience introducing new products to market
• Proven track record of closing large and high quality deals
• Technical aptitude and/or background in technology
• High performance selling in a specific geographic territory
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment
• Experience with strategic deal design
• Proven ability to sell collaboratively with multiple internal stakeholders and teams

​

The base pay range for this position is $140,000-$150,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

Senior Account Executives at Movable Ink take a consultative approach to selling digital transformation personalization solutions to innovative senior executives across retail, financial services, travel, hospitality, telecom, media, and entertainment. You will have an opportunity to develop custom and creative enterprise solutions that leverage the power of Movable Ink's visual experience platform to combat the challenges faced by Fortune 1000 marketing leaders now and in the next decade. Senior Account Executives will receive extensive training on the MEDDIC (Metrics, Economic buyer, Decision criteria, Decision process, Identify pain, and Champion) framework for enterprise solution selling, develop and manage senior executive relationships, and be a part of the fastest-growing personalization software company in the world.

​

Responsibilities:

​

• Penetrate assigned accounts which includes new business, renewal, cross-sell and upsell; build and close a strong pipeline of opportunities
• Consult on personalized marketing best practices across various marketing channels, leveraging Movable Ink's strategies and playbooks for each channel and each vertical
• Work collaboratively with Movable Ink’s Client Experience, Partner Sales, and Solutions Consulting teams to ensure successful sales outcomes leading to happy clients
• Build long-term, strategic plans in collaboration with internal business partners to maximize clients' success with the Movable Ink platform while maximizing revenue for Movable Ink; understand C-level initiatives at strategic clients and how Movable Ink's solutions map to those objectives
• Forecast pipeline accurately, including expected close date, projected deal size, and projected deal probability
• Drive value through meetings and quarterly business reviews; safe future travel conditions permitting, ~25% travel

​

Qualifications:

​

• 3+ years of successful experience selling enterprise solutions to CEOs, CMOs, VPs and Directors of Marketing
• Technical aptitude and/or background in technology
• High performance in selling in a specific geographic territory
• Proven track record of closing large and high quality deals
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment
• Experience with strategic deal design
• Experience introducing new products to market
• Proven ability to sell collaboratively with multiple internal stakeholders and teams

​

​

The base pay range for this position is $100,000-$115,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

Strategic Account Directors at Movable Ink take a consultative approach to selling digital transformation personalization solutions to senior executives across many verticals. You will have the opportunity to develop custom and creative enterprise solutions that leverage the power of Movable Ink’s visual experience platform to tackle the challenges faced by Fortune 500 marketing leaders. As a Strategic Account Director you will be responsible for bringing on new business as well as working with existing clients to drive strategy and sophistication in an effort to fully embed Movable Ink technology into the client’s workflow. Strategic Account Directors will receive extensive training on the MEDDICC framework for enterprise solution selling, develop and manage senior executive relationships, and be a part of the fastest-growing personalization software company in the world. 

​

Responsibilities:

​

• Penetrate assigned accounts which includes new business, renewal, cross-sell and upsell; build and close a strong pipeline of opportunities
• Consult on personalized marketing best practices across various marketing channels, leveraging Movable Ink's strategies and playbooks for each channel and each vertical
• Work collaboratively with Movable Ink’s Client Experience, Partner Sales, and Solutions Consulting teams to ensure successful sales outcomes leading to happy clients
• Build long-term, strategic plans in collaboration with internal business partners to maximize clients' success with the Movable Ink platform while maximizing revenue for Movable Ink; understand C-level initiatives at strategic clients and how Movable Ink's solutions map to those objectives
• Forecast pipeline accurately, including expected close date, projected deal size, and projected deal probability
• Drive value through meetings and quarterly business reviews; safe future travel conditions permitting, ~25% travel

​

Qualifications:

​

• 5+ years of successful experience selling enterprise marketing solutions to CEOs, CMOs, VPs and Directors of Marketing
• Solid understanding of the digital marketing landscape
• Experience introducing new products to market
• Proven track record of closing large and high quality deals
• Technical aptitude and/or background in technology
• High performance selling in a specific geographic territory
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment
• Experience with strategic deal design
• Proven ability to sell collaboratively with multiple internal stakeholders and teams

​

The base pay range for this position is $140,000-$150,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

Senior Account Executives at Movable Ink take a consultative approach to selling digital transformation personalization solutions to innovative senior executives across retail, financial services, travel, hospitality, telecom, media, and entertainment. You will have an opportunity to develop custom and creative enterprise solutions that leverage the power of Movable Ink's visual experience platform to combat the challenges faced by Fortune 1000 marketing leaders now and in the next decade. Senior Account Executives will receive extensive training on the MEDDIC (Metrics, Economic buyer, Decision criteria, Decision process, Identify pain, and Champion) framework for enterprise solution selling, develop and manage senior executive relationships, and be a part of the fastest-growing personalization software company in the world.

​

Responsibilities:

​

• Penetrate assigned accounts which includes new business, renewal, cross-sell and upsell; build and close a strong pipeline of opportunities
• Consult on personalized marketing best practices across various marketing channels, leveraging Movable Ink's strategies and playbooks for each channel and each vertical
• Work collaboratively with Movable Ink’s Client Experience, Partner Sales, and Solutions Consulting teams to ensure successful sales outcomes leading to happy clients
• Build long-term, strategic plans in collaboration with internal business partners to maximize clients' success with the Movable Ink platform while maximizing revenue for Movable Ink; understand C-level initiatives at strategic clients and how Movable Ink's solutions map to those objectives
• Forecast pipeline accurately, including expected close date, projected deal size, and projected deal probability
• Drive value through meetings and quarterly business reviews; safe future travel conditions permitting, ~25% travel

​

Qualifications:

​

• 3+ years of successful experience selling enterprise solutions to CEOs, CMOs, VPs and Directors of Marketing
• Technical aptitude and/or background in technology
• High performance in selling in a specific geographic territory
• Proven track record of closing large and high quality deals
• A consultative sales style, strong experience selling solutions and the ability to thrive in a fast-paced environment
• Experience with strategic deal design
• Experience introducing new products to market
• Proven ability to sell collaboratively with multiple internal stakeholders and teams

​

​

The base pay range for this position is $100,000-$115,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.

​

CoreWeave is a specialized cloud provider, delivering a massive scale of GPU compute resources on top of the industry’s fastest and most flexible infrastructure. CoreWeave builds cloud solutions for compute intensive use cases — VFX and rendering, machine learning and AI, batch processing, and Pixel Streaming — that are up to 35 times faster and 80% less expensive than the large, generalized public clouds. Learn more at www.coreweave.com.

​

Your Role:

​

The Data Center Security Manager is responsible for the implementation and enforcement of Physical Security standards and policy in CoreWeave’s data center spaces.  The candidate will  manage facility access policies, conduct audits, and be the administrator for access requests and revocations.  The Data Center Security Manager will be a liaison between CoreWeave and our collocation partners and will advocate for the highest level of security to protect CoreWeave’s personnel, infrastructure, and intellectual property.  The candidate will create and implement training programs for CoreWeave’s employees as well as our visitors and contractors.  

​

To be successful as a Data Center Security Manager, you must have an in-depth knowledge of Physical Security principles and be passionate about making our facilities more secure.  CoreWeave is searching for a candidate with a broad background in Physical Security and a commitment to continuing education and improvement.  Desired skills include strong organizational discipline, writing skills, and comfort with public speaking.  Top candidates will have an amiable personality and an aptitude for customer service.  

​

The position will require up to 10% travel to oversee site security and conduct training sessions.  The position will report directly to the Director of Physical Security at CoreWeave.

​

• Day-to-day administration of security policy at CoreWeave’s data centers

+ Work with our collocation partners to enforce security policy

+ Produce timely audit reports

+ Enforce a principle of “least privilege” for access

​

• Create security training programs

+ Establish regular cadence for security training

+ Create accessible archive of security policy documentation

+ Onboard new employees

+ Maintain a continuing security training program

​

• Inspections and Audits

+ Regularly tour and inspect data centers

+ Create inspection reports with findings

+ Create program to remediate findings and track to successful conclusion

+ Lead investigations of security incidents

​

• CoreWeave customers

+ Be knowledgeable and have ownership of our customer’s security programs

+ Meet regularly with CoreWeave customers to ensure we are meeting their needs

​

• Strong time management, good technical writing, presentation, and documentation skills
• Ability to work with minimal supervision, attention to detail, and follow-through
• Perform other work-related duties as assigned
• Willingness to learn new technologies/toolsets as part of the job responsibilities

​

Your Experience:

​

• 5+ years in a physical security field.  Law enforcement/military experience may be applicable if served in a physical security capacity.
• High school diploma or GED
• Degree in computer science, criminal justice, or a related field is preferable
• Strong analytical, diagnostic, and problem-solving skills
• Proficiency using office tools such as MAC/Windows/Google Workspace
• Prior Law Enforcement and Military background is considered to be valuable

​

Nice-to-haves:

​

• Electronic Physical Security Certifications, such as Genetec, Axis
• Professional certification (e.g. PSP, CPP, CPTED, etc.)
• IT and computer networking experience
• Prior experience as a people manager and team leader
• Physical Security design experience
• Project management experience

​

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $85,000/year in our lowest geographic market up to $100,000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience.

​

Who You Are

===============

​

The sales team at Justworks is ultimately in charge of expanding our customer base while driving revenue and growth. As an Account Executive, you will be responsible for the full sales cycle - building and managing a sales pipeline, market research, prospecting, fostering relationships and creating new ones, contract negotiation, and closing on your deals. Sales is challenging, especially at a start-up but it’s a fulfilling and rewarding experience as you become a trusted advisor to our customers.

​

Your Success Profile

========================

​

What You Will Work On

-------------------------

​

• Manage own book of business, build and manage an end-to-end sales pipeline and all supporting activities; prospect to close; meet or exceed your quotas
• Establish a presence in your territory; research the ins and outs of yourterritory, develop a marketing and networking plan for how you will reach entrepreneur community in your market

, and build relationships with the small business community

• Proactively prospect for new business by leveraging market research, sales tools, and cold prospecting
• Gain a sound understanding of our value proposition and effectively communicate that to new potential customers
• Be the voice of our future customers - suggest innovative ideas to generate sales, cultivate customer pipeline leads; improve overall customer experience

 and advocate internally for product development

• Be an ambassador of Justworks and its solutions; strive to gain an intimate and comprehensive knowledge of our suite of products
• Occasional travel in some territories once the Covid-19 pandemic passes
• Perform other duties as needed based on department and/or organizational needs

​

How You Will Do Your Work

-----------------------------

​

As an Account Executive, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Foundational sales knowledge - the specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

------------------

​

• A minimum of 2 years experience in an Account Executive position and 1-year experience managing a complete and consultative sales cycle and closing are required.
• Experience in Lead generation for B2B in a high-velocity setting (i.e., SaaS, PEO, Fintech)Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required. Experience with Outreach.io and/or Hubspot, in addition to 6Sense and/or Hoovers/D&B, is a plus.
• Cold-calling experience is required for this position.
• We are seeking candidates with a hunter mentality who are dedicated to grabbing new prospects, netting new logos, closing deals, and delivering immediate results.
• Passionate about sales and relationship-focused customer engagements
• Excellent interpersonal and communication skills, and demonstrates the ability to listen to gather important information during a sales call and/or meeting
• Ability to simplify complicated topics and explain them in terms people can easily understand
• Able to apply creative solutions to a variety of issues in a fast-paced environment
• You enjoy entrepreneurial environments and the opportunity to build something meaningful!
• There is occasional travel in some territories (25% travel), which includes networking events, trade shows, and meeting potential clients in your area(s).

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The base wage range for this remote position is targeted at $79,000.00 to $85,000.00 per year.

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#LI-Hybrid #LI-AM2

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Who You Are

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The sales team at Justworks is ultimately in charge of expanding our customer base while driving revenue and growth. As an Account Executive, you will be responsible for the full sales cycle - building and managing a sales pipeline, market research, prospecting, fostering relationships and creating new ones, contract negotiation, and closing on your deals. Sales is challenging, especially at a start-up but it’s a fulfilling and rewarding experience as you become a trusted advisor to our customers.

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Your Success Profile

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What You Will Work On

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• Manage own book of business, build and manage an end-to-end sales pipeline and all supporting activities; prospect to close; meet or exceed your quotas
• Establish a presence in your territory; research the ins and outs of yourterritory, develop a marketing and networking plan for how you will reach entrepreneur community in your market

, and build relationships with the small business community

• Proactively prospect for new business by leveraging market research, sales tools, and cold prospecting
• Gain a sound understanding of our value proposition and effectively communicate that to new potential customers
• Be the voice of our future customers - suggest innovative ideas to generate sales, cultivate customer pipeline leads; improve overall customer experience

 and advocate internally for product development

• Be an ambassador of Justworks and its solutions; strive to gain an intimate and comprehensive knowledge of our suite of products
• Occasional travel in some territories once the Covid-19 pandemic passes
• Perform other duties as needed based on department and/or organizational needs

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How You Will Do Your Work

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As an Account Executive, how results are achieved is paramount for your success and ultimately result in our success as an organization. In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

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• Good judgement - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.
• Detail-oriented - exercises extreme attention to detail; is thorough, accurate, organized, and productive and seeks to understand both the cause and effect of a situation.
• Foundational sales knowledge - the specific set of sales skills (prospecting, cold calling, nurturing, engaging, presenting, negotiating, closing etc) and knowledge (product, markets, trends, business etc) a salesperson possesses to enact the exchange of value between a buyer and the vendor.
• Results-driven - consistently achieves results, even under difficult circumstances.
• Clear communication - the ability to articulate thoughts and express ideas effectively using oral, written, visual and non-verbal communication skills, as well as listening skills to gain understanding.

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In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

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• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

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Qualifications

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• A minimum of 2 years experience in an Account Executive position and 1-year experience managing a complete and consultative sales cycle and closing are required.
• Experience in Lead generation for B2B in a high-velocity setting (i.e., SaaS, PEO, Fintech)Salesforce, SalesLoft, LinkedIn SalesNavigator, and/or ZoomInfo are required. Experience with Outreach.io and/or Hubspot, in addition to 6Sense and/or Hoovers/D&B, is a plus.
• Cold-calling experience is required for this position.
• We are seeking candidates with a hunter mentality who are dedicated to grabbing new prospects, netting new logos, closing deals, and delivering immediate results.
• Passionate about sales and relationship-focused customer engagements
• Excellent interpersonal and communication skills, and demonstrates the ability to listen to gather important information during a sales call and/or meeting
• Ability to simplify complicated topics and explain them in terms people can easily understand
• Able to apply creative solutions to a variety of issues in a fast-paced environment
• You enjoy entrepreneurial environments and the opportunity to build something meaningful!
• There is occasional travel in some territories (25% travel), which includes networking events, trade shows, and meeting potential clients in your area(s).

​

The base wage range for this remote position is targeted at $79,000.00 to $85,000.00 per year.

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#LI-Hybrid #LI-AM2

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Who You Are

===============

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As a Senior Machine Learning (ML) Engineer, you will be instrumental in the deployment, scaling, and ongoing optimization of our ML/ GenAI models. This role requires a robust technical foundation in machine learning operations and a proactive approach to innovation and problem-solving. You will collaborate closely with data scientists, software developers, and product managers to enhance our AI capabilities and ensure they align with business objectives.

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Your expertise will bridge the gap between data science and engineering, ensuring our AI-driven solutions are robust, scalable, and integrated seamlessly into our internal operations and external products.

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Within the Justworks Data Services team, you’ll find a highly-collaborative, diverse group of individuals motivated to empower Justworkers to work fearlessly and responsibly with data. We are committed to growing our impact in the best interest of our customers and evolving how we work together in the best interest of our people & company. Come build the future with us!

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Your Success Profile

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What You Will Work On

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• Model Deployment: Lead the deployment of ML/AI/ Gen AI models into production, ensuring they are scalable, maintainable, and well-integrated with existing systems.
• Performance Monitoring: Set up and maintain monitoring systems for AI models in production, tracking performance and ensuring they meet the required accuracy and efficiency standards.
• Pipeline Development: Develop and optimize ML pipelines for continuous training and deployment of models, incorporating best practices in automation and CI/CD methodologies.
• Innovation and Research: Stay abreast of the latest developments in AI and machine learning, particularly in generative models, to suggest and implement cutting-edge solutions.
• Cross-functional Collaboration: Work with various teams to understand their needs and how generative AI can solve complex business problems, translating these into actionable AI strategies.
• Compliance and Security: Ensure all AI operations adhere to relevant data privacy laws and company policies, implementing robust security measures to safeguard data integrity.

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How You Will Do Your Work

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As a Senior ML Engineer, how results are achieved is paramount for your success and ultimately result in our success as an organization.  In this role, your foundational knowledge, skills, abilities and personal attributes are anchored in the following competencies:

​

Good judgment - the exercise of critical thinking, analyzing and assessing problems and implications, identifying patterns, making connections of underlying issues, understanding risks and developing mitigation strategies, and taking ownership of the outcome.Teamwork and communication - putting our collective best together through documentation, collaboration, relationship-building, listening, empathy, recruiting, and evangelism.Influence and leadership - fostering a community of knowledge-sharing, collaboration, mentorship, and forward-thinking.Skills and knowledge - the capacity to actively learn and apply specific domain knowledge, know-how, and best practices to continually enhance and improve.

​

In addition, all Justworkers focus on aligning their behaviors to our core values known as COGIS. It stands for:

​

• Camaraderie - Day to day you can be seen working together toward a higher purpose. You like to have fun. You’re an active listener, treat people respectfully, and have a strong desire to know and help others.
• Openness - Your default is to be open. You're willing to share information, understand other perspectives, and consider new possibilities. You’re curious, ask open questions, and are receptive to thoughts and feedback from others.
• Grit - You demonstrate grit by having the courage to commit and persevere. You’re committed, earnest, and dive in to get the job done well with a positive attitude.
• Integrity - Simply put, do what you say and say what you'll do. You’re honest and forthright, have a strong moral compass, and strive to match your words with your actions while leading by example.
• Simplicity - Be like Einstein: “Everything should be made as simple as possible, but no simpler.”

​

Qualifications

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• Minimum of 7 years of professional hands-on experience in Machine Learning
• Minimum of 2 years working on ML and GenAI platform capabilities with modern cloud technologies (e.g. Snowflake, dbt, Fivetran, Databricks)
• Highly fluent in SQL and Python, with firm understanding of computer science fundamentals and distributed systems
• Experience with SQL and noSQL databases
• Expertise in Amazon Web Services (AWS) with an emphasis on serverless technologies, infrastructure-as-code, and multi-account organizations
• Proficiency with creating and maintaining CI/CD pipelines (CircleCI, GitHub Actions) and containerization technologies (e.g. Docker)
• Excellent communication and technical writing skills, with the ability to manage stakeholders and internal customers

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The base wage range for this position based in our New York City Office is targeted at $192,500.00 to $211,750.00 per year.

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#LI-AJ1

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#LI-Hybrid

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The Data Center Technician must work well with others and will help ensure overall availability and reliability to meet or exceed defined service levels of data center operations. This position involves hardware and network diagnostics followed by physical repair and may include participation in an on-call rotation. 

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• Maintain data center operations to ensure availability and reliability of service levels
• Conduct hardware and network diagnostics and repairs
• Root cause analysis of hardware and software failures
• Training of internal teams
• Development of documentation
• Provide technical support to data center teams
• Development of scripts to update server and networking hardware
• Maintain inventory
• Assemble and install equipment
• Perform maintenance of test and tools equipment
• Occasional travel to other data centers as needed

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Requirements:

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• Computer Hardware experience (troubleshooting, assembling)
• Linux Operating System experience
• All physical requirements are expected with reasonable accommodations
• Candidates should be able to lift up to 50 lbs and/or work in elevated locations
• Ability to work in an environment that operates 24/7 with an ability to participate in on-call rotation and provide after-hours support as needed
• Excellent time management, organizational and communication skills
• Must be able to prioritize tasks and react quickly to issues

Account Executive, Direct Sales  

From developing brand new accounts to driving expansion across existing accounts, our Direct Sales team transforms opportunity into action every day. Whether focusing on a geographical area, product line, industry, channel or market segment, their goal is the same: to develop relationships with the end-users of the organization and generate meaningful sales. They are the direct line between our ground-breaking portfolio of product solutions and the desks of satisfied customers.  

Join us as a Account Executive on our Outside Sales team in Australia to do the best work of your career and make a profound social impact.  

What you’ll achieve  

As an Account Executive, you will develop new accounts or expand existing accounts within an established geographic territory or product line, building strong customer relationships in the field while ensuring a great customer experience for all.  

You will:  

• Manage and support territory and accounts, including account planning, sales forecasting and facilitating organizational alignment in cross-functional virtual teams  

• Understand customers’ business and solution requirements to ensure satisfaction with our solutions  

• Identify business trends and leverage strengths of the sales team to create a differentiated offering while positioning ourselves to capture business  

• Provide direction, support and coaching to internal teams  

• Grow the territory or account base to attain financial objectives  

Take the first step towards your dream career  

Every Boomi team member brings something unique to the table. Here’s what we are looking for with this role:  

Essential Requirements  

• 12 to 15 years of related experience in a relationship selling role  

• Ability to leverage other teams, such as the internal sales force, pre-sales, services consultants, product managers and finance  

• Aptitude for understanding how technology products and solutions solve business problems  

• Strong communication, collaboration, negotiation and executive presentation skills and ability to provide insight and thought leadership to senior level executives  

Desirable Requirements  

• Bachelor’s degree  

Experience integration and automation domain.  

Proven track record of consistently achieving sales quota.  

#LI-AK1

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Join us as a Software Senior Engineer (UI) on our Software Engineering team in Bengaluru to do the best work of your career and make a profound social impact.

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What you’ll achieve

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As a Software Senior Engineer (UI), you will be responsible for developing sophisticated systems and software based on the customer’s business goals, needs and general business environment. You will work with product management, other engineering teams, customer success and support on developing cutting edge new product features and enhancements across various areas of Boomi offerings.

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You will:

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• Be a key member of an Agile team, collaboratively realizing features through the software development lifecycle
• Guide and participate in design, development, unit testing, and deployment of Boomi products and services including enhancements and/or resolution of any issues that may be reported
• Investigate and resolve complex customer issues
• Work independently with a minimal level of guidance from technical leadership
• Mentor other Boomi engineers, including design collaboration and code reviews
• Research, validate, and recommend technology decisions for new features

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Take the first step towards your dream career with Boomi

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Essential Requirements

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• Ability to learn new tools, languages, and operating systems with some training and on-the-job experience
• Experience in software development, including the use of some IDE with a solid understanding of object-oriented design concepts for delivering and maintaining a software product
• Experience with source control systems, continuous integration tools (e.g. GIT)
• Experience with agile collaboration tools, such as JIRA and Confluence
• Experience with Web Services technologies including REST, SOAP, and WSDL

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Desirable Requirements

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• 4+ years of experience developing frontend applications using HTML and CSS.
• Strong familiarity with HTML5 and CSS3
• 3+ years of experience with strong Java & OOP programming skills
• Problem Solving skills and ability to navigate during uncertain situations
• Highly motivated and a team player
• Preferable: 2+ years of experience developing GWT based applications
• Nice to have: Experience with JavaScript
• Nice to have: Familiarity with cloud technologies (e.g. AWS)
• Nice to have: Experience using Linux/Unix environments

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#LI-KT1

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