Hi, We're CarGurus !

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Role overview

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As a Senior Financial Analyst, you will partner with Executive leadership throughout the company in driving growth and decision-making through financial analysis, strong leadership capabilities and empowerment to own and drive forward new processes. This position will play a pivotal role in supporting the Marketplace business and its products while maintaining a strong focus on long-term growth. This person will collaborate heavily with Accounting on month-end close, reporting, and variance analytics, while also supporting the business in short-term forecasting, long-term modeling and ad hoc analyses.

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What you'll do

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• Lead executive-level financial reviews with various business leaders in support of reporting, budgeting, and forecasting deliverables.
• Become a trusted business partner to assigned Opex and Corporate functions, such as (but not limited to) Finance, HR, Legal & Executive, etc. and become their main Finance support for both recurring and ad hoc items.
• Ensure that forecast/plans for assigned functions are entered into Adaptive planning tool in a timely manner for on-time delivery of Corporate deliverables.
• Provide thoughtful, proactive and comprehensive financial analyses to business partners, bringing to bear various data sources to drive informed decisions within the Company.
• Support Accounting's close process, including review and analysis of the general ledger, monthly accruals, and provide variance explanations for your assigned areas.
• Assist FP&A Managers and Directors with ad hoc projects, analysis preparation, commentary, and presentation materials as needed.
• Respond to ad hoc financial analyses, special projects, and other similar or related duties as required or requested.

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What you'll bring

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• Bachelor’s degree in Finance, Economics, Accounting, or a related major required.
• Minimum 3-5 years of relevant experience, ideally working closely with FP&A close & forecast reporting and Accounting knowledge base
• Ability to work with different functional groups and levels of employees effectively and professionally to achieve results.
• Experience with NetSuite ERP, or similar, required.
• Experience with Adaptive Planning, or similar, required.
• Deep understanding of GAAP, Non-GAAP and interpretation of financial statements.
• Consistently demonstrate behaviors that reflect initiative, intelligence, strong attention to detail, and integrity in striving for continuous improvement while driving business results.
• Excellent written and oral communication skills, including the ability to present ideas and suggestions clearly and effectively.
• Strong Excel and financial modeling skills.
• Strong work ethic and standout colleague.
• Ability to work independently with an ownership mindset.

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Role overview

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Reporting to the Director of Cloud and Reliability, as a Senior Cloud FinOps Engineer at CarGurus you will be responsible for building a FinOps practice ensuring financial efficiency in our AWS and Kubernetes-based infrastructure. You will work closely with the Director of Cloud and Reliability to build and scale our FinOps strategy from the ground up. Your technical expertise with AWS, Terraform, Kubernetes (K8s), and cost attribution strategies will be crucial in optimizing our cloud expenditures and supporting our environment. This role requires a self-starter with the ability to interact effectively with finance, engineering leaders and beyond.

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What you'll do

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• Develop and implement a FinOps strategy to manage cloud costs effectively.
• Monitor and analyze cloud spending patterns, providing insights and recommendations to optimize usage and reduce waste.
• Collaborate with FP&A, Engineering Managers, and other stakeholders to align financial goals with business objectives.
• Build and maintain dashboards, reports, and KPIs to track cloud usage and cost metrics.
• Establish best practices and governance policies for cloud cost management.
• Provide training and support to engineering teams on cost-efficient cloud usage.
• Lead the implementation of cost-saving initiatives and reporting processes in an AWS and Kubernetes environment.
• Design and implement tagging and attribution strategies to ensure accurate cost allocation and resource tracking.
• Partner with the Director of Cloud and Reliability to build and scale the FinOps practice like a startup.

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What you'll bring

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• You've got proven experience in a FinOps role or similar capacity, managing cloud costs in an enterprise setting.
• You've got in-depth knowledge of AWS cloud services and cost management tools, maybe even some certifications like AWS Solutions Architect.
• You've got strong technical skills with Terraform, Kubernetes (K8s), and tagging and attribution strategies.
• You've got excellent analytical skills with the ability to interpret complex financial data and provide actionable insights.
• You're adept at building effective partnerships with FP&A, Engineering Managers, and other stakeholders.
• You're skilled in communicating and explaining technical concepts to non-technical audiences.
• You've got experience with cloud cost management tools such as AWS Cost Explorer, CloudZero, CloudHealth, or similar platforms.
• You've transformed an engineering culture to embrace cost-efficient cloud usage and accountability.
• Self-starter who thrives in a fast-paced, dynamic environment and manages multiple priorities effectively.
• Certifications in FinOps, AWS, or Kubernetes are highly desirable.
• Familiarity with agile methodologies and DevOps practices.
• Experience with CI/CD pipelines and infrastructure-as-code tools.
• Knowledge of financial modeling and budgeting processes.

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Role overview

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We are hiring for a frontend engineer on our Consumer App team to build features and develop solutions to drive our consumer-facing mobile app forward. Consumer is the core functionality of our business and mobile app is one of our fastest growing business areas!

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The Consumer Mobile App team is rebuilding and reimagining our entire user experience to help our customers find the perfect car for them, at a fair price. You will have the opportunity to realize this vision, building out mobile-focused features (largely in React Native and TypeScript) to make our app fast, responsive, and flexible. You will be building net-new features for our most engaged audience.

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What you'll do

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• Build differentiated mobile app experiences, release architecture, and improvements to our mobile app ecosystems
• Collaborate with a UX team to build accessible, user-friendly features
• Regularly ship changes to a mobile app with millions of users
• Be deeply engaged in the full development lifecycle: design, develop, test, and deploy
• Share your technical expertise during architectural design discussions and technology selection
• Collaborate with your colleagues in a lively, congenial atmosphere

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What you'll bring

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• 5+ years of experience working in JavaScript development
• Experience with React Native, TypeScript, and React
• Experience with third party integrations and implementations
• Expertise in developing well-structured, performant mobile applications
• Deep understanding of algorithms, data structures and design patterns
• Skilled communicator with a collaborative spirit and strong attention to detail
• Experience with AppsFlyer, Iterable, or OneTrust is a plus
• Experience with Swift/Kotlin/Objective-C/Java is a plus

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Role overview

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As a core member of the Pricing & Packaging team, this role will play a key part in developing pricing & packaging strategies that help meaningfully grow revenue at CarGurus. This role will be responsible for identifying and designing value-based pricing strategies across our diverse product portfolio and for working closely with cross-functional teams to test and launch these new pricing approaches. This role is hybrid 3x per week out of our Back Bay office.

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What you'll do

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• Lead the design of value-based pricing and packaging strategies that align with customer needs and business objectives
• Design and execute thorough quantitative analyses using statistical techniques such as regression to reach pricing, packaging, segmentation and discounting recommendations
• Conduct qualitative and quantitative market research, competitive assessments and product usage analysis to inform pricing decisions
• Partner with the sales, marketing, finance, product, and engineering departments to help translate recommendations into actions that help grow the business
• Monitor performance of existing pricing and packaging structures and identify opportunities to accelerate growth

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What you'll bring

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• 4+ years of relevant work experience in an analytical and strategic role across data analytics, management consulting, investment banking or business intelligence. Direct pricing & packaging experience a plus
• Exceptional analytical and problem solving skills. Able to break down ambiguous problems and apply a first principles approach to solving them
• Advanced technical skill set. Working knowledge of SQL and Python. Must be comfortable applying statistical techniques such as regression and trend analysis to uncover actionable insights from large data sets
• Strong communicator. You can crisply communicate actionable data-driven insights to all audiences
• Highly autonomous and self-directed, with the ability to drive projects from conception to execution in a fast-paced environment

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Role Overview

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As a core member of the Machine Learning Platform team, the Machine Learning Operations Engineer will be responsible for enhancing and maintaining CarGurus’ cloud-hosted ML platform. You will partner closely with data scientists to deploy machine learning models to production and to build and maintain the APIs and data pipelines that integrate predictive intelligence into CarGurus’ products. You will have the opportunity to contribute to systems supplying Recommendations, Search Ranking, Computer Vision, Instant Market Value, and more.

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What you'll do

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• Write production-quality training jobs and inference APIs for our Python ML models, deploying them to robust scalable services
• Contribute enhancements to the CarGurus ML platform, leveraging technologies such as AWS SageMaker, GitHub Actions, and Docker
• Participate in systems design conversations with our data scientists and engineering partners, using your engineering expertise and experience to help them design scalable and robust systems
• Develop in-house tools and libraries to standardize and accelerate the ML development process
• Own and maintain aspects of the Data Science team’s engineering infrastructure
• Promote and foster an inclusive, transparent, and collaborative culture

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What you'll bring

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• 4+ years experience writing and debugging Python code
• Familiarity with software engineering tools and standard methodologies, e.g. git, unit testing, object-oriented design, containerization
• A working understanding of the machine learning lifecycle, including model training, evaluation, deployment, and monitoring
• Familiarity with the Python ML ecosystem (e.g. scikit-learn, XGBoost, PyTorch, numpy, pandas)
• Experience deploying, monitoring, and troubleshooting ML models in a public cloud (we use AWS)
• Knowledge of SQL and familiarity with cloud data warehouses (we use Snowflake)

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Role overview

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The Developer Experience team at CarGurus is looking for a skilled Senior Software Engineer to help us improve overall engineering performance through architectural improvements, developer tooling, creating core frameworks & libraries, and authoring guidance around best practices.  These projects are complex and challenging and provide the opportunity to work with sophisticated tools and technologies.

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To succeed in this role, you must be able to learn and adapt quickly and collaborate with other engineers to deliver solutions. Potential project opportunities: creating new microservices, improving backend/UI performance, re-architecting core components, defining new templates & processes, and building developer tools to improve the developer experience. You will own your projects and collaborate with fellow engineers and product partners as you solve interesting problems with a global impact. And no, you do not need to know about cars to work here.

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What you'll do

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• Contribute to the technical direction and architectural vision
• Collaborate with engineers and managers across the organization to understand and solve technical challenges
• Work with Java, Spring Boot, AWS, Kubernetes, and other technologies to improve the architecture at CarGurus
• Advance and promote software engineering best practices and processes
• Continuously assess and evolve technology and core components.

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What you'll bring

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• Experience developing performant large scale web applications and knowledge of modern technologies that enable them
• Five or more years hands-on software design and development experience with at least 2 years of Java
• Comfortable writing unit tests, root causing issues, & using observability tools to understand system health & performance
• Curious and plays well with others
• Eager to learn and expand your capabilities
• Bachelor's degree in Computer Science or equivalent

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Role Overview

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CarGurus is seeking a detail-oriented and collaborative Payroll Analyst to join our People & Talent team. In this role, you'll support the launch and ongoing operations of both bi-weekly and semi-monthly payroll cycles. This position plays a key part in ensuring that employees across the U.S. and internationally (UK, Ireland, and Canada) are paid accurately and on time.

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The Payroll Analyst will also be responsible for generating recurring reports, supporting annual payroll projects, and partnering with Accounting on journal entries. Our Payroll team also leads commission and bonus payrolls, manages benefit accruals, and ensures compliance across all payroll processes.

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What You’ll Do

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• Support end-to-end payroll processing across multiple countries (U.S., UK, Ireland, and Canada).
• Collect and validate payroll data across departments and teams.
• Input and maintain payroll data within Workday HRIS.
• Ensure accurate recordkeeping of payroll transactions and documentation.
• Manage payroll workflows to ensure timely and precise processing.
• Maintain employee tax allocations in Workday.
• Reconcile payroll prior to transmission and validate results post-processing.
• Ensure employee hours are submitted and approved accurately in Workday.
• Assist with payroll amendments and year-end reporting (W-2s, W-2cs, 1095-Cs).
• Build and maintain ad hoc payroll and financial reports
• Process off-cycle and manual payments as needed.
• Manage the payroll inbox and respond promptly to inquiries.
• Complete employment verification requests.
• Support the Payroll Manager with daily operations and issue resolution.
• Assist with internal and external payroll audits.
• Collaborate with the People Operations team on special projects.
• Support payroll-related equity transactions.

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What You’ll Bring

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• 3–4 years of hands-on experience processing multi-state and multi-cycle payrolls.
• Solid understanding of payroll best practices and compliance standards.
• Working knowledge of payroll tax regulations, fringe benefits, employee benefits, and equity compensation.
• Familiarity with federal, state, and local payroll regulations.
• Proficiency with Excel and other Microsoft Office applications.
• Experience using Workday HRIS for payroll processing.
• High level of integrity and ability to handle sensitive and confidential data.
• Strong communication skills—both written and verbal.
• Analytical mindset with strong problem-solving abilities.
• Excellent organizational skills and ability to prioritize tasks effectively.
• Understanding of FLSA regulations and record-keeping requirements.
• Bachelor’s degree required.

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Role Overview

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The Autolist Engineering team is looking for a skilled frontend software engineer to help drive exciting projects in the consumer automotive space. We are reimagining our user experience to help our customers research and discover the perfect car for them. As a member of this team, you will have the opportunity to build our user base, drive traffic to our website and grow the user journey. This position offers the opportunity to make a significant impact by developing new features and A/B tests for an important audience.

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What You'll Do

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• Develop and maintain frontend components and pages primarily using React
• Collaborate with UX and Product teams to build accessible, user-friendly features
• Write clean, well-tested, and efficient code across the stack
• Participate in the full development lifecycle from design to deployment to monitoring
• Contribute to architectural discussions and technology selection
• Optimize site performance and user experience
• Help troubleshoot production issues across frontend and backend systems
• Participate in code reviews and knowledge sharing with the team

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What You'll Bring

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• 3-5 years of experience with modern frontend technologies (React, Redux, TypeScript)
• Solid understanding of JavaScript fundamentals and design patterns
• Familiarity with RESTful APIs and how to integrate them into frontend applications
• Knowledge of responsive design principles and cross-browser compatibility
• Familiarity with frontend testing frameworks and methodologies
• Strong problem-solving skills and attention to detail
• Effective communication skills and collaborative approach
• Ability to work independently while contributing to team goals

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Role overview

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Car shopping is complicated. At CarGurus, we use data and technology to make it simple, giving people the tools they need to confidently find, buy, finance, or sell a car. The best part? Our work makes a real impact. We’re the most-visited car-shopping site in the US and we are growing fast in our international markets. Ready to come along for the ride?

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Our Information Security Operations Engineer II will report into our Security Operations Manager and be responsible for securing the organization’s infrastructure. You will closely collaborate with other Security Engineers to continuously improve and develop our digital security posture. This includes managing alerts, incidents, and projects focused on the holistic security of CarGurus cloud infrastructure and corporate endpoints

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Our SecOps Engineer will be utilizing our CSPM, security logging, monitoring and SIEM solutions, and acting as one point of contact for the security incident response team (SIRT). Monitoring, triaging and remediating security events while simultaneously improving threat detection logic is imperative to helping reduce risk exposure to our business.

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What you'll do

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70% Security Operations

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• Manage escalations from security tools (SIEM, CSPM) and our MDR provider, responding to alerts, and improving processes.
• Monitor and manage security alerts across a variety of systems, including:

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+ Operating Systems

+ Firewalls

+ VPNs

+ DLP

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• Monitor and manage security alerts across our cloud infrastructure, via our CSPM tooling.
• Evaluate new security products and solutions
• Build and deploy SOAR automated responses.
• Support our Vulnerability Management Program, including monitoring and updating tools and systems.

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20% Security Incident Response

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• Provide Technical Support and Oversight to incident response activities
• Respond to incidents, including:

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+ Account takeover

+ Fraud

+ Malware

+ DDoS and other Web-based attacks

+ Internal Data Abuse

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• Improve the incident response process by writing clear and constructive retrospectives
• Participate in Tabletop Exercises
• Participate in business continuity and disaster planning

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10% Vulnerability Management

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• Provide support to the Security Operations Vulnerability Management Program

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What you'll bring

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• Bachelor’s Degree or equivalent combination of education and experience in Information Security, Computer Science, Management Information Systems or related curriculum
• 3-5 years of experience securing cloud agnostic infrastructure (AWS, Azure, GCP) and datastores (MySQL, MongoDB, RDS) including use of automation and container deployment (Docker, Kubernetes, Terraform, Chef, Puppet)
• Experience managing an IDS, SIEM and vulnerability management solutions in a hybrid environment
• Proficient in system hardening and patch management strategies
• History of working on a Security Incident Response Team (SIRT)
• Familiarity with security frameworks and risk-based security programs
• Proactively tie technical security risks and to tactical organizational activities and goals
• Clearly articulate issues and communicate in an effective and personable manner
• Adjust quickly to the security needs of a highly agile organization
• Build relationships across multiple business units to inform and education security best practices

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Role overview

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As the Director of Procurement, reporting to the VP, Finance and Principal Accounting Officer, you will establish and strategically build CarGurus’ procurement function from its current foundational state, shaping policies, systems, and processes designed to optimize efficiency, enhance cost-effectiveness, and support the company's long-term strategic objectives. This role requires a significant cultural shift as you centralize the procurement function, transitioning the organization from decentralized practices to a unified, strategically aligned procurement model.

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The ideal candidate will possess a forward-thinking vision, proven leadership capabilities, and deep expertise in strategic procurement. You will be responsible for developing and implementing procurement strategies aligned with business priorities, proactively driving cross-functional collaboration, and mentoring a high-performing procurement team. Your leadership will create a culture of strategic thinking, proactive execution, continuous improvement, and a growth mindset throughout the procurement organization.

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What you'll do

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Strategic Planning:

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• Develop, implement, and manage the lifecycle of procurement from sourcing and negotiating to vendor contracting, to periodic reporting, and supplier management.
• Create a vision for the procurement function that aligns with company strategy.
• Lead vendor cost reduction initiatives and set budgetary goals.
• Analyze market trends and make recommendations for improving procurement processes and practices to manage spend and potential savings effectively.
• Drive continuous improvement and reporting on procurement metrics to senior stakeholders.
• Plan and execute near-term and long-term procurement to effectively increase cash profit margin.
• Lead the strategy to deploy best practice uses of procure-to-pay software programs.
• Proactively leverage innovation, including AI-driven solutions, to enhance procurement agility and responsiveness, serving as a change leader who can rapidly adapt processes to an evolving business landscape.

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Vendor & Budget Management:

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• Identify, evaluate, select, and oversee vendor/supplier relationships to build strategic partnerships that enhance value and innovation.
• Deliver financial and operational value by leading negotiations with vendors on the scope of work, commercial terms, revenue-sharing, and other legal, compliance, and contractual terms as needed.
• Develop and manage the procurement budget, ensuring cost-effectiveness and alignment with financial goals.
• Monitor and report on procurement spend and savings.

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Collaboration & Team Leadership:

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• Manage and mentor the procurement team, fostering a high-performance culture, growth mindset, and bias for action.
• Provide guidance and support for professional development and career growth.
• Collaborate with cross-functional teams, including teams in Finance, Travel & Expense, Legal, IT, Information Security, and others, to ensure a cohesive approach to procurement.

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Compliance and Risk Management:

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• Continuously review and improve procurement processes to enhance efficiency and effectiveness.
• Ensure procurement activities comply with legal, regulatory, and ethical standards, including SOX requirements.
• Identify potential risks within procurement processes and develop strategies to mitigate them, ensuring business stability and adherence to corporate policies.

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What you'll bring

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• 10+ years of experience in the procurement field, with a proven understanding of Procurement’s role in a maturing organization including Purchasing, Procurement, Accounts Payable, and Travel & Expense systems and procedures.
• 6+ years of experience in a strategic people leadership role and a track record of building and developing high-performing teams.
• Technical understanding of finance systems, preferably Concur,  NetSuite and Zip HQ (nice to have).
• Demonstrated experience supporting internal and external partners/suppliers.
• Adept in managing complex vendor/supplier relationships and negotiating high-value contracts.
• Highly analytical and capable of setting and managing budgets effectively.
• Excellent communicator with the ability to influence and engage stakeholders at all levels.
• A strategic thinker with a problem-solving mindset.
• Bachelor’s degree in Supply Chain Management, Procurement Management/Operations, or a related field is an asset

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Role Overview

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As a Senior Accounts Receivable & Billing Analyst, you’ll serve as a vital link between Finance, Customer Success, and Sales Operations. In this role, you'll take ownership of the end-to-end billing and accounts receivable (AR) functions, helping to ensure accurate financial operations and a smooth customer experience. You’ll work cross-functionally to streamline processes, drive efficiencies, and provide actionable insights that improve cash flow and strengthen internal collaboration.

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What You’ll Do

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• Own and manage incoming cash application across all payment types (Lockbox, EFT, Credit Card/ACH), following internal policies and procedures
• Reconcile cash activity between bank statements and ERP system data.
• Analyze trends in unapplied cash and credit balances to identify root causes and resolution paths.
• Maintain and monitor customer account balances, ensuring alignment with customer expectations.
• Perform daily reconciliations of AR-related bank accounts across multiple ERP platforms.
• Identify and implement automation and process improvement opportunities for billing and cash application functions.
• Support internal and external audits by ensuring adherence to operational, regulatory, and policy requirements.
• Handle a high volume of billing and payment-related transactions and inquiries.
• Analyze billing trends, customer behavior, and feedback to inform process improvements and enhance the customer experience.
• Act as a key liaison between the AR/Billing function and the Revenue, Accounting, and Sales teams.
• Develop and document standard operating procedures (SOPs) to ensure consistency and alignment with best practices.
• Define and report on key performance indicators (KPIs), building repeatable reporting to share performance trends with senior leadership.

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What You’ll Bring

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• Bachelor’s degree in Accounting, Finance, or a related business field.
• 5+ years of hands-on experience in Accounts Receivable and/or Billing.
• Proficiency with ERP systems such as Zuora, NetSuite, or equivalent platforms.
• Advanced Excel skills with the ability to build and analyze reports.
• Strong customer service orientation and communication skills.
• Demonstrated success in identifying and implementing process improvements and automation.
• Exceptional accuracy and attention to detail, with strong organizational and problem-solving abilities.

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Role overview

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The Ad Operations Specialist will be responsible for managing the operational execution and success of OEM advertising campaigns across multiple platforms. You will work closely with the sales team (client partner and account manager) during the pre and post sales process to create compelling marketing programs that support client business objectives. You will oversee detailed elements of this function that include cross-checking ad tags for campaign set-up, tracking metrics, identifying issues that may impact performance or delivery, and making adjustments to drive campaign effectiveness.

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What you'll do

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• Support and manage multiple advertising campaigns (display, social, video, programmatic) with multiple advertisers, simultaneously.
• Master the CarGurus’ creative and technical specs and be able to communicate them to both internal and external audiences.
• Acquire creative assets from clients and verify compliance with CarGurus ad specs.
• Develop and traffic online advertising campaigns to meet contractual obligations and drive revenue.
• Handle status updates to the internal sales team upon campaign launch.
• Provide comprehensive, weekly campaign health reporting and analytics to ensure campaign pacing and performance.
• Recommend campaign delivery and performance optimizations to the sales team during the campaign flight.
• Create custom reporting deliverables per client request.
• Support end of month reporting for billing reconciliation.
• Partner with the sales team to organize and attend client engagement activities.

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What you'll bring

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• 2+ years of digital advertising experience (automotive media planning and buying experience preferred).
• Excellent communication skills and the ability to communicate cross functionally.
• Traffic and campaign implementation and optimization experience required.
• Excellent analytical skills required. Candidates should be able to review large data sets, identify key trends, and make recommendations based on client goals.
• Strong Microsoft Excel skills (pivots tables and VLOOKUP) and experience across Google Suite (Sheets, Slides, Docs, etc.).
• Knowledge of online advertising industry terms, concepts and business models.
• Ability to simultaneously manage multiple campaigns, internal projects, and client deadlines successfully.
• Experience with CM360, GAM, DV360, and Meta Ads Manager preferred (other various 3rd party creative and ad serving systems are a plus!).

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Role overview

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CarGurus has identified a strong market fit for a new product that will launch in 2025. This product, the CarGurus Pricing Tool, will be utilized and sold into a different part of the dealership and to a different buying persona than our other core products. Given the more complex nature of the product, a different competitive landscape and the need to partner closely with our product teams as we iterate in a new area, we are looking for a dedicated set of sellers, Senior Sales Specialists, to help launch the product.

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This role will entail selling this exciting new product to dealerships across the United States. A Senior Sales Specialist will be strong at presenting CarGurus offerings and benefits as a sales professional (over the phone, web meetings and face-to-face meetings). This person will be partnering closely with and supporting sales reps (Regional Sales Directors and Account Executives) on our Field and Inside Sales teams. The Regional Sales Director (RSD) and Account Executive (AE) will be responsible for sourcing, identifying and creating qualified opportunities for this new product. They will bring in the Sales Specialist to engage with the identified buyer and progress the opportunity through to close. This will be done in partnership & alignment with the account owner.

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What you'll do

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• Candidates should be persuasive, self-starters and will be encouraged to manage their own time, set priorities and meet monthly sales goals.
• The ideal candidate is tenacious, creative, and ambitious, with the ability to challenge traditional solutions through an analytical approach.
• They thrive in a fast-paced environment and are ready to work as a challenger to incumbent solutions that are already established in dealership operations.
• Since you will be joining an innovative team, you must be a great teammate - willing to assist others and share standard methodologies to achieve team success.
• As a liaison between our dealer partners and the company, you must also be comfortable conveying challenges & opportunities to the rest of the CarGurus organization clearly, and with a thoughtful approach.
• Candidates must possess strong analytic and presentation skills as the role will interact frequently with Product, Product Marketing, Strategy and Sales leadership.

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What you'll bring

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• 5+ years in a sales or sales leadership role with experience in closing deals and leading negotiations
• 3+ years of experience selling into the automotive industry required
• Direct dealership experience preferred
• Numbers-driven, and committed to over-achieving targets consistently
• Strong organizational and communication skills
• Self-motivated and result-driven attitude
• Salesforce.com experience is strongly preferred

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Role Overview

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This role is responsible for supporting the execution of our B2B event strategy that drives demand and brand perception.This person will manage logistics for a variety of events, tradeshows, dinners, swag distribution, and thought leadership opportunities. This person will work closely with the Sr. Manager of Event Marketing and the Director of Brand Marketing to report on our events and measure the impact of our efforts.

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What you'll do

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• Support the logistics execution of field marketing events and CarGurus owned events, including, but not limited to: road show style automotive conferences, Customer Advisory Boards, and dealer hospitality events (virtual or in-person).
• Manage department logistics such as airfare, hotel, team dinners, client events, AV, transportation and activations.
• Manage multiple vendor relationships and all related contracts and services.
• Monitor tasks and project assignments, ensuring project schedule is being met and schedule changes are addressed and communicated.
• Communicate cross-functionally with various stakeholders to ensure on-time delivery of materials for event sponsorships and event logistics.
• Manage event orders, shipment and organization of event materials, signage, giveaways, name badges, lanyards, and all other ancillary requirements for on-site event needs; attendee/participant swag.
• Manage the pre/post event communication to ensure that attendees are most effective and well-prepared.
• Facilitate and secure speaking and sponsorship opportunities.
• Monitor and maintain annual event and membership budgets, reconcile expenses and keep track of signed contracts.
• Identify project risks and work with the team to develop contingency plans.
• Support event marketing by coordinating tasks such as survey sends, list pulls, invite sends, etc.
• Support the tracking and analysis of event performance data to help evaluate impact and identify areas for improvement.

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Who you are

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• At least 2-4 years of marketing event management (B2B preferred)
• Excellent project management and communication skills
• Experience influencing, leveraging, and supporting cross-functional teams to successful outcomes
• Experience managing relationships with external vendors and/or membership organizations
• Comfortable building basic reports, pulling insights, and sharing findings with the team. Adapts quickly to new digital tools and platforms.
• Previous experience managing logistics for virtual events
• Previous experience managing trade show sponsorships and on-site presence
• Previous experience managing a budget and delivering program events to meet that budget
• Proficient with Google Workspace (Docs, Sheets, Slides, Drive, Meet)
• Previous experience with Cvent, Wrike and/or Salesforce preferred, not required.

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Role overview

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Join our dynamic team as a US Business Development Representative, where you'll play a pivotal role in acquiring new customers and providing exceptional service to automotive dealerships nationwide. As the first point of contact for many clients, you'll showcase CarGurus' offerings and benefits with professionalism and enthusiasm, utilizing both outbound and inbound strategies.

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What you’ll do

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• Initiate contact with potential clients through daily outbound cold calls to both independent and franchise dealerships.
• Qualify inbound leads by engaging in insightful discussions about dealers' business objectives, strategies, and interest in our market-leading products.
• Collaborate with our inside sales team to identify and pursue opportunities for new dealership partnerships.
• Manage and prioritize your time effectively to exceed monthly performance metrics and drive results.

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What you'll bring

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• Bilingual in English/Spanish required
• A passion for sales and a desire to build a successful career in the sales field.
• Strong time management and organizational skills to handle multiple tasks and priorities effectively.
• Self-motivation, drive, and a commitment to personal and professional growth.
• Excellent verbal and written communication skills to articulate product offerings and engage with clients
• Coachability and a willingness to learn and adapt in a fast-paced environment.
• Previous sales experience is preferred but not required; we welcome motivated individuals from diverse professional backgrounds.
• Experience in customer service or hospitality is a plus.

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Please Note: This position marks the starting point for a career in sales at CarGurus. We encourage candidates from various backgrounds who are eager to grow within our sales organization. Successful candidates will show a commitment to personal development through our Business Development Representative (BDR) program, providing pathways for advancement.

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Role overview

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We are looking for an experienced Senior Credit & Collections Analyst to join our growing team! In this role, you’ll take ownership of high-risk, complex, and escalated accounts while contributing to key reporting and analytics efforts. The ideal candidate brings a strong mix of B2B collections expertise, advanced analytical skills, and the confidence to resolve tough scenarios independently. This is a great opportunity for someone who enjoys balancing relationship management with data-driven decision-making.

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What you'll do

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• Own a portfolio of high-value accounts: Manage a set of strategic customer accounts, ensuring timely collections and building strong working relationships.
• Tackle high-risk and escalated cases: Conduct outbound outreach focused on resolving complex, sensitive, or overdue balances.
• Negotiate and resolve disputes: Lead conversations with customers to reach favorable outcomes, resolving issues while protecting company interests.
• Provide strategic insights: Support reporting and analytics initiatives that help drive collections performance and inform business decisions.
• Ensure compliance and improve processes: Maintain adherence to company policies and internal controls, while identifying ways to streamline and enhance existing workflows.

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What you'll bring

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• 5+ years of hands-on B2B Credit & Collections experience.
• A track record of independently managing complex customer escalations and dispute resolution.
• Strong negotiation skills and sound judgment in high-stakes scenarios.
• Analytical mindset with experience building and interpreting reports (Excel or Google Sheets proficiency required).
• Excellent communication skills—both written and verbal.
• Highly organized, detail-oriented, and comfortable managing competing priorities in a dynamic environment.
• A proactive, problem-solving attitude and a sense of ownership.
• A degree in Finance or a related field is preferred, but equivalent practical experience is also valued.

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Role overview

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CarGurus is looking for a User Experience Designer to join our growing Product Design and User Research team. In this role, you’ll help design intuitive, engaging, and visually compelling user experiences across our marketplace and platform.

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We’re looking for a designer who can think holistically, iterate quickly, and refine designs with care. You’ll collaborate with engineers, product managers, analysts, content strategists, and researchers to deliver meaningful solutions to real user problems. You’ll be expected to balance creativity with structure - producing work that’s well-reasoned, well-crafted, and aligned to business and user goals.You’ll report to a Senior UX Design Manager, who will support your professional growth and performance and your day-to-day work will be guided by one of our Lead Designers, who provides design direction, mentorship, and helps ensure high-quality, consistent execution within your product area.

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An online portfolio is required. Your work should demonstrate clear problem-solving, user-centered thinking, polished visual design, and the ability to iterate toward thoughtful solutions.

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What you'll do

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• Collaborate with product and engineering partners to design high-impact, user-friendly, and visually engaging experiences
• Translate research and requirements into user flows, wireframes, prototypes, and polished, production-ready UI designs
• Iterate quickly by exploring multiple directions, incorporating feedback, and continuously improving your work
• Apply accessibility and responsive design best practices
• Use data (e.g., usability testing, A/B tests, analytics) to inform and validate design decisions
• Receive direction and mentorship from a Lead Designer and contribute to team-wide critiques and rituals
• Contribute to shared design systems, uphold design quality, and help create a cohesive product experience

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What you'll bring

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• 3+ years of experience in UX/product design, ideally within agile, cross-functional product teams
• A strong portfolio that showcases polished visual design, user-centered thinking, and clear design rationale
• Proficiency with tools like Figma, and familiarity with prototyping and working within design systems
• Strong communication skills, both verbal and visual—able to clearly explain ideas and decisions to different audiences
• Experience applying accessibility, inclusive design, and responsive principles to your work
• A growth mindset and an iterative approach to problem-solving
• Curiosity about emerging design practices, including thoughtful use of AI tools to support ideation, content exploration, or research synthesis—used in service of better user outcomes, not as shortcuts for quality

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Role overview

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CarGurus is looking for a User Experience Designer to join our mobile team, helping to build intuitive, delightful, and high-performing experiences for our iOS and Android apps. This mid-career role is a great opportunity for a mobile-focused UX designer who is curious, collaborative, and passionate about solving real-world problems through user-centered design.

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You’ll work cross-functionally with engineers, product managers, researchers, and data analysts to ideate, prototype, and validate mobile experiences that support millions of users on one of the biggest financial decisions of their lives - buying or selling a car.

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You will be embedded within our Mobile design pod, working under the guidance and mentorship of our Mobile Lead. Our mobile team builds using React Native, so familiarity with this environment is highly desirable. We’re especially excited about candidates who are experimenting with AI tools, enjoy rapid iteration, and bring an entrepreneurial spirit to their work. Our mobile team is in growth mode, so the ability to execute quickly without sacrificing quality is key. You'll also need to be comfortable navigating shifting priorities and frequent context switching - this is a fast-paced environment where multitasking is essential. Our team values diverse perspectives and learning from one another, and we welcome applicants from all backgrounds. A portfolio or samples of your work are required.

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What you'll do

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• Design intuitive and effective mobile experiences for iOS and Android platforms, contributing to both feature work and longer-term UX strategy for the mobile app
• Collaborate with product managers, engineers, and researchers to understand user needs, define problems, and explore a range of solutions through wireframes, flows, and prototypes
• Apply user research insights, behavioral data, and A/B test results to iterate and improve designs
• Participate in discovery efforts, helping identify the right problems to solve and how to validate proposed ideas
• Use tools like Figma to create production-ready designs, with a strong emphasis on visual polish and attention to detail
• Design and communicate micro interactions, transitions, and motion design to enhance mobile UX and create a more fluid and engaging user experience, using best practices for mobile animation and interaction design
• Rapidly prototype experiences using design tools, AI-enhanced workflows, or light front-end technologies to convey interaction intent and support iterative testing
• Move quickly and confidently through the design process, adapting to fast-changing priorities while maintaining a user-first approach
• Support and contribute to the CarGurus design system, helping ensure consistency across the mobile app experience
• Consider accessibility and inclusive design principles in all of your work

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What you'll bring

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• 3-5 years of UX/product design experience with a strong focus on mobile app design (iOS and/or Android), proficiency with tools like Figma and comfort working in agile, cross-functional teams
• A solid understanding of mobile UX/UI best practices, trends, and platform guidelines
• Demonstrated experience with interaction and motion design, including the thoughtful use of animation to guide, inform, and delight users on mobile platforms
• Familiarity with user-centered design, including usability testing, rapid prototyping, and evidence-based iteration
• Experience using data and analytics to inform design decisions, and a desire to improve designs based on what users actually do
• Strong communication skills - you can explain your design thinking clearly to designers, engineers, and product leaders
• A growth mindset and a passion for continuous learning, including experimentation with AI-powered design tools and emerging UX methods
• Ability to work quickly and efficiently while upholding high design standards in a fast-paced, context-switching environment
• Familiarity with accessibility principles and a commitment to creating inclusive user experiences
• Experience working with React Native and an understanding of how it influences mobile UX implementation is highly desirable
• Familiarity with prototyping tools and techniques - including AI-enhanced design workflows and light coding - to communicate design intent and support usability validation

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Role overview

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CarGurus is seeking a Product Manager, Competitive & Market Intelligence to lead the development of innovative reporting and insights tools that empower auto dealers with a deeper understanding of their local markets and competitive landscape. This role will be pivotal in shaping the dealer experience by providing data-driven guidance that helps them make more informed business decisions.

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In this role, you’ll work closely with Engineering, Data Science, Product Data Analytics, Sales, Marketing, and Customer Success teams to deliver scalable, insightful, and intuitive market intelligence solutions. If you're a strategic thinker who thrives on transforming complex data into impactful, easy-to-understand insights, we’d love to hear from you!

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What you'll do

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• Own the vision and roadmap for dealer-facing market intelligence products, including competitor benchmarking, pricing insights, inventory trends, and local market dynamics.
• Collaborate with Engineering, Data Science and Product Data Analytics teams to translate complex models and data sets into intuitive reporting tools and dashboards.
• Drive the development of localized and personalized insights that help dealers optimize pricing, inventory mix, and advertising strategies.
• Partner with Sales and Customer Success teams to gather feedback, validate use cases, and ensure solutions meet real-world dealer needs.
• Ensure roadmap prioritization aligns with business goals, user pain points, and strategic initiatives.  

  Maintain high levels of engagement with stakeholders through roadmaps, presentations, and frequent updates.

• Advocate for data quality and consistency, ensuring reliable and actionable insights for dealers.
• Collaborate with go-to-market teams on training, enablement, and messaging to support adoption.

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What you'll bring

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• 3+ years of product management experience, including building data-driven or analytics-focused products.
• Experience delivering reporting, dashboards, or insights to external customers, ideally in a B2B or marketplace environment.
• Strong understanding of data visualization best practices, and a track record of translating analytics into customer-facing tools.
• Proven ability to work cross-functionally with Engineering, Data Science, and GTM teams.
• High emotional intelligence and the ability to collaborate across diverse stakeholders with different priorities.
• Self-starter mindset with the ability to drive clarity and progress in a matrixed organization.
• Excellent written and verbal communication skills.  

  Experience in the automotive, retail, or marketplace space is a plus.

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Role overview

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The Engagement team at CarGurus is looking for a skilled front-end engineer to help mentor others and drive exciting projects in the automotive and communications space. We are looking for a front end expert with full stack chops, who  will act as the lead front end engineer and play a huge part in helping transform the way CarGurus communicates with its users and help increase site stickiness. This includes SMS, Push, Email and on site experiences.

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This is a very exciting time for CarGurus and is a huge opportunity for you to be a part of something truly amazing.  Our startup DNA means we particularly value a diverse set of backgrounds and perspectives. Come help build the next phase of CarGurus!

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What you'll do

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• Collaborate with fellow engineers, designers, product managers, and data analysts to take an idea from concept to technical design to implementation to testing to measurement.
• Pitch in wherever there will be the greatest impact. This could be anything from implementing a new full consumer facing feature, to integrating with a key partner or technology, to a quick vapor or A/B test to help determine what’s next.
• Be deeply engaged in the full development lifecycle designing, developing, testing, deploying, maintaining, monitoring and improving software.
• Advocate for new technology and new methodologies
• Continuously learn and expand your capabilities
• Have fun!

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What you'll bring

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• Expert understanding of modern JavaScript and ES6 concepts, ideally in fast paced environments
• Good understanding of full stack development so you can pitch in on backend focused Java tasks too
• Excel at developing well-structured, performant web applications using modern a JavaScript framework like React, Remix and and other front end technologies
• Experience with email/sms/push notifications a plus
• Experience with CSS and HTML5
• Passionate about building a great UI/UX experience through continuous improvements and testing (E2E and unit tests)
• Experience developing large-scale application software
• A solid understanding of data structures
• Have the ability to iterate and ship ideas quickly, with loose direction
• You’re a skilled communicator with a collaborative spirit
• 3+ years of relevant work experience needed

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Role Overview

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As a Manager on the International Engineering Team, you will play a pivotal role in developing and leading a team of talented engineers focused on building and shipping high-quality products at scale. In this role, you will embody our Leadership Capabilities by maintaining a focus on customer impact, fostering open communication and cross-team collaboration, and embracing an iterative approach to both product development and team management.

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Examples of potential project opportunities include collaborating with API engineers to build  new user flows for new International products, designing and implementing A/B tests on consumer and dealer product initiatives, and redesigning high-traffic pages to leverage modern technologies like Remix to improve user experience.

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Join us and play a crucial role in shaping the future of our international consumer products while empowering the team and our International user base. No need to be a car expert—we’re more interested in your passion for engineering and your leadership!

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Who You Are

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• Proven experience of 2+ years in managing and growing teams of full stack engineers focused on building and shipping products at scale.
• Minimum of 5 years of extensive hands-on software design and frontend development experience in TypeScript/JavaScript, React, HTML, CSS.
• Experience with full stack development with Remix, express, next.js or similar.
• Experience thriving in cross-functional environments where you have demonstrated rigorous thinking and effective decision-making.
• Excellent problem-solving skills and the ability to thrive in a fast-paced, iterative development environment.

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What You'll Do

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• Lead and mentor a team of engineers through architecture and design guidance, coaching, and hands-on collaboration.
• Collaborate with stakeholders across product, design, and infrastructure stakeholders to ensure alignment on projects and objectives to optimize impact on international customers.
• Engage in hands-on coding with frontend technologies such as Remix, JavaScript, TypeScript, React, Redux, and React Testing Library.
• Build reusable and scalable architecture while upholding high engineering standards and implementing and evolving best practices.
• Own problems from end-to-end, managing diverse systems, processes, and technologies to optimize efficiency and user experience.
• Manage diverse systems, processes, and technologies to enhance efficiency and user experience.
• Recruit and retain top engineering talent in partnership with the recruiting team to maintain a diverse and high-performing team.
• Support team members' career growth through individualized guidance and development opportunities tailored to their goals.
• Embrace our leadership capabilities by embodying a growth mindset and fostering an environment of learning, developing, and growing together; create meaningful partnerships and a sense of belonging, setting foundations of trust, respect, inclusion, and empathy in how we work.

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CarGurus is seeking an Engineering Manager – Competitive & Market Intelligence to lead the development of innovative reporting and insights tools that empower auto dealers with a deeper understanding of their local markets and competitive landscape. This role will be pivotal in shaping the dealer experience by providing data-driven guidance that helps them make more informed business decisions.

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In this role, you’ll manage a team of 5 and work closely with Product, Data Science, Product Data Analytics, Sales, Marketing, and Customer Success teams to deliver scalable, insightful, and intuitive market intelligence solutions. If you're a strategic thinker and executor who thrives on transforming complex data into impactful, easy-to-understand insights, we’d love to hear from you!

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What You’ll Do

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• Manage a team of talented engineers while providing technical leadership and mentorship to the broader team
• Ensure your team writes clean, well-tested, and efficient code.
• Take generic tasks and break them into small, self-contained tasks.
• Accurately estimate and prioritize units of work and drive the incremental release of moderately sized projects
• Be deeply engaged in the full development lifecycle designing, developing, testing, deploying, maintaining, monitoring, and improving software
• Contribute to road mapping discussions by proposing new ideas for technical investment and providing estimates
• Advocate for new technology and new methodologies
• Continuously learn and expand your capabilities
• Have Fun!

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What You’ll Bring

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• Life long learning skills
• 5+ years of software development experience
• 3 years of leadership/management experience
• Expertise with Java or Python
• General understanding of ML techniques and when to use them
• Understanding of AI tools and has hands on experience using them
• Experience building scalable data products and is capable of  gathering insights from them
• Excellent Project management skills
• People focused technical leader with high Emotional Intelligence

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Role overview

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We are seeking a strategic, people-first leader to serve as Director of Benefits and oversee the full scope of CarGurus’ global benefits programs. In this role, you will define and deliver a competitive, cost-effective benefits strategy that supports the diverse needs of our employees and aligns with our values and long-term business objectives.

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As the most senior leader overseeing benefits, you will be responsible for designing, implementing, and continuously improving programs that span health and welfare, retirement, leave, wellbeing, and perks across the U.S., Canada, the UK, and Ireland. You’ll serve as a trusted advisor to senior leadership and a key partner to Finance, Legal, and HR stakeholders, ensuring that our offerings are compliant, market-relevant, and operationally sound.

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This role blends strategic planning with hands-on leadership of program execution and team development—balancing big-picture thinking with the operational rigor required to deliver a high-impact employee experience.

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What you'll do

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Strategic Leadership & Program Design

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• Own and evolve CarGurus’ global benefits strategy, ensuring offerings are competitive, inclusive, and aligned with employee needs and business priorities
• Analyze market trends, employee feedback, and internal data to drive thoughtful, data-informed enhancements to program design
• Collaborate with Finance to manage budgeting, cost modeling, and forecasting for all benefits-related programs and initiatives

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Plan Management & Optimization

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• Lead the design, implementation, and administration of employee benefits programs, including medical, dental, vision, life and disability insurance, 401(k), commuter benefits, tuition reimbursement, wellness programs, and other perks
• Continuously evaluate plan performance and utilization, identify opportunities for optimization, and ensure benefit offerings remain high-value and cost-effective
• Drive the annual Open Enrollment process, including communications, vendor coordination, and operational execution in partnership with HRIS and internal comms

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Compliance & Vendor Oversight

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• Ensure full compliance with all federal, state, and local regulations (ACA, ERISA, HIPAA, COBRA, etc.), as well as international benefits requirements where applicable
• Oversee all regulatory filings and reporting (e.g., 5500s, non-discrimination testing, Medicare Part D disclosures, CMS/HIRD reporting, etc.)
• Manage external broker and vendor relationships, negotiate renewals and contracts, and hold partners accountable to service-level standards

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Leave, Accommodation & Employee Experience

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• Oversee administration of leave of absence and accommodation programs including FMLA, ADA, parental leave, and disability
• Partner with Legal and People Business Partners to support escalated leave cases and ensure consistent, employee-centered handling
• Serve as the senior subject matter expert for benefits-related matters, providing guidance to the HR team and supporting employee escalations when needed

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Cross-Functional Collaboration & Leadership

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• Collaborate with HRIS, Payroll, Finance, Legal, and People Operations teams to ensure operational excellence and data integrity
• Develop and execute effective employee communication strategies to drive engagement and understanding of benefits offerings
• Lead and mentor a high-performing team, fostering a collaborative, growth-oriented culture within the benefits function

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What you'll bring

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• 15+ years of progressive experience in employee benefits, with ownership of program strategy, operations, and compliance
• Proven success overseeing domestic and international benefits programs, with deep understanding of industry trends and regulatory frameworks
• Demonstrated experience managing large-scale benefits budgets, vendor relationships, and cross-functional partnerships
• Strong analytical mindset with the ability to use data to drive decision-making and present insights to leadership
• Excellent written and verbal communication skills; ability to simplify complex topics for a broad audience
• High degree of integrity, discretion, and empathy in managing sensitive information and employee needs
• Familiarity with Workday or similar HRIS systems; CEBS certification or related credentials a plus

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Role Overview

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As a key member of the commission team, you will play a vital role in supporting commission processing, quota setting, and analytics for our U.S. and international teams. Your contributions will enhance the team’s capacity to deliver detailed analytics and ensure seamless commission operations.

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What You'll Do

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• Calculate and process commission payments for sales teams and agents in accordance with established commission plans using our commission software.
• Review commission data for accuracy, ensuring all transactions and adjustments are correctly accounted for.
• Investigate and reconcile commission discrepancies, resolving issues promptly and efficiently.
• Analyze commission trends and provide performance metrics and pay-out reports to management.
• Develop and maintain commission tracking systems and dashboards to improve access to commission data.
• Generate comprehensive monthly, quarterly, and annual commission reports and presentations.
• Collaborate on the creation and modification of commission plans as needed.
• Drive automation and optimization of commission-related processes to improve efficiency and accuracy.

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What You'll Bring

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• A bachelor’s degree in finance, accounting, business administration, or a related field.
• 1–3 years of experience in an analytical or finance-related role, with a focus on commission analysis, payroll, or compensation preferred.
• Strong proficiency in Excel, including advanced functions such as VLOOKUP, pivot tables, and complex formulas.
• Exceptional attention to detail with a strong focus on accuracy and data integrity.
• Excellent problem-solving skills with the ability to identify and resolve discrepancies effectively.
• Strong organizational and time management skills, capable of managing multiple tasks and meeting deadlines.
• Clear and effective communication skills, both written and verbal.
• Familiarity with compensation structures, commission plans, and commission software tools is a plus.
• A proactive and collaborative mindset, with the ability to work independently and thrive in a fast-paced environment.

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Role overview

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Regional Sales Directors build and manage relationships with automotive dealership groups, advising them on digital marketing strategies to enhance their online presence. This role fosters long-term dealership relationships, driving growth and innovation across the auto industry.  

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While an immediate opening may not be available in your area, we’re always excited to connect with passionate sales professionals. By applying, you’ll be considered for future opportunities as they arise.

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What you'll do

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• Develop, preserve, and grow direct relationships in a designated geography through prospecting, sales calls, and relationship development and management
• Create and manage relationships with area automotive retailers by demonstrating value as an on-line marketing strategy consultant
• Ensure customer satisfaction by responding quickly and accurately to dealer concerns and needs and following thru on prompt resolution
• Provide in-depth analyses and reports regarding field activities and dealership progress
• Provide written and verbal feedback to the product and operational teams on new product ideas and/or suggested modifications to existing products
• Collaborate internally with various operational teammates to maximize client retention and relationship growth efforts.

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What you'll bring

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• 5+ years of direct sales experience
• Automotive experience required
• Willingness and ability to travel on a frequent basis within a defined territory
• Strong business consulting, analysis and reporting skills
• Ability to work independently from a remote/home office
• Motivated self-starter with the desire to succeed in a fast-paced rapidly growing company
• Collaborative background working with various internal teammates to execute go-to-market strategy effectively and efficiently
• Proficient in Google Workspace
• Salesforce Experience a plus

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Role overview

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The Field Account Manager (FAM) collaborates with our Enterprise dealer partners to manage post-sale dealership onboarding and to then provide continuous support throughout the customer lifecycle. As the primary contact for our dealer partners, FAMs are responsible for delivering effective and communicative support and offering proactive and consultative feedback. FAMs deliver service and performance-related discussions with a primary focus on retention through engagement, while also influencing revenue growth as an indicator of customer satisfaction. FAMs work in strong partnership with their Regional Sales Director counterparts to ensure a seamless customer experience across all points of their CarGurus Partnership.

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FAM is ultimately responsible for maintaining high customer retention rates and continually educating dealers on CarGurus' value through data-driven insights, relationship development, and a deep understanding of customer needs.

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What you’ll do

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• Manage a portfolio of 250 paying accounts across 40-50 dealership groups.
• Develop expertise in all CarGurus products (Listings, Digital Advertising, Transactional, Digital Retailing) and the automotive industry.
• Build deep and broad relationships with dealership decision-makers and staff, increasing our influence and cultivating CarGurus champions.
• Coordinate and deliver quarterly business reviews in person to dealership decision-makers, in collaboration with the field sales organization.
• Review performance and consult towards improvement in specific areas of their overall business. Educate dealer partners on maximizing the value of the CarGurus platform through engagement with our tools, data, and best practices.
• Work in close alignment with Regional Sales Directors to drive revenue growth opportunities through data-driven consultation and strong relationships.
• Conduct post-sale onboarding training for new dealer partners and personnel for their first 90-day period with a new product.
• Serve as the primary liaison for technical, billing, and content issues.
• Collaborate efficiently across departments (support, billing, content, product, and engineering) to communicate key issues within the CarGurus organization.

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What you’ll bring

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• Ability to adapt quickly to changes in behavior and workflow within an ever-evolving business environment. A demonstrated curiosity and growth mindset.
• Analytical capacity (data analysis, recognizing performance trends and causality) with attention to detail.
• Google Suite (and adjacent) expertise.
• A track record of establishing, maintaining, and growing relationships across multiple levels within an organization.
• Strong time management and organization skills and ownership. Proven ability to prioritize across multiple initiatives reactively and proactively.
• Track record of strategic collaboration and strong communication skills.
• Ability to travel in-market quarterly for QBR and customer-facing engagements

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Role Overview: 

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The Sales Analytics team at CarGurus is seeking a Senior Data Analyst to help empower our Sales & Service teams with data-driven tools and insights. Our mission is to enhance dealer interactions, streamline prioritization, and drive seller productivity through small but impactful gains. In this role, you will deliver analysis and insights that support revenue growth and customer retention across both US and international Sales & Service organizations.

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As a key member of the team, you will contribute to the Sales Reporting roadmap and work closely with Sales & Service leaders, Sales Support teams, and Data Engineering to build reporting and develop innovative tools.

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Key Responsibilities:

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• Define, refine, and execute the reporting roadmap to support a diverse range of internal stakeholders in Sales & Service.
• Provide strategic insights into sales performance, funnel analysis, expansion opportunities, and sales cycle efficiency to support informed business decisions.
• Create actionable reports and interactive dashboards from diverse data sources to drive informed decision-making across all levels of the organization.
• Identify opportunities to improve CRM and sales motion tracking, collaborating with stakeholders to implement effective solutions.
• Drive the development of sales tools, research, and strategic initiatives through efficient data sourcing and ETL processes.
• Use data and models to support recommendations to leadership, enhancing business outcomes.
• Maintain documentation on data and reporting protocols as processes evolve.
• Enforce data governance policies to ensure data accuracy and completeness.

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Qualifications:

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• Bachelor’s degree in business, finance, or a related analytical field.
• 5+ years of experience in an analytical role, ideally within SaaS, data strategy, or consulting environments.
• At least 3 years of experience with Salesforce or similar CRM software.
• Proficient in using storytelling techniques to present data insights in a clear and engaging manner, catering to diverse stakeholders.
• Demonstrated ability to independently analyze and synthesize complex data into clear, actionable insights.
• Proficiency in SQL and advanced data modeling techniques.
• Experience with ETL processes; knowledge of DBT is a plus.
• Proficiency in advanced data visualization tools like Tableau or CRM Analytics. Experience in Looker is a plus.
• Strong understanding of SaaS Sales KPIs and Monthly Recurring Revenue (MRR).
• Strong communication skills, with an ability to translate complex data insights into actionable recommendations for business leaders.
• Proven ability to proactively identify and address gaps in sales processes and data management.
• Driven by the challenge of enabling sales representatives and leadership to achieve their targets through insightful data analysis that supports decision-making.

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Role overview

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The Small Dealer Team Account Executive will focus on growing CarGurus' existing customer base in the US market by building strong relationships within a book of dealer clients. Your focus will be on our smaller dealers that primarily carry 15 cars or fewer. It will be your responsibility to work with Business Development and Product Specialists to ensure high levels of product and customer retention.

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What you'll do

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• Create, preserve, and grow relationships within a designated book of business through prospecting, sales calls, and rapport-building
• Identify and close cross-sell/up-sell opportunities using the CarGurus suite of products
• Support the client as their Account Manager with active outreach as well as customer retention
• Grow your book of business through new acquisition opportunities in partnership with Business Development
• Increase revenue per client by re-negotiating subscription rates
• Work with a Product Specialist to introduce your book of business to and sell CarGurus' newest product offerings
• Accurately forecast monthly sales and retention achievement to management
• Contribute feedback to the larger CarGurus organization by utilizing strong analytical thinking, presentation, and problem-solving skills

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What you'll bring

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• 1+ years of proven inside sales experience and closing ability
• Strong account management skills
• Good organizational skills
• Strong internal motivation
• Sandler Sales Training is a plus
• SaaS or Auto Industry Experience is a Plus
• Travel is recommended by not necessary or required

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Role overview

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As a member of the CarGurus reliability team, the site reliability engineer will be responsible for defining, maintaining, and promulgating best practices and tools for SRE and observability.

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What you’ll do

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• Linux administration, site reliability best practices, incident management, critical on call.
• Collaborating with Engineering and Product Managers to define SLOs and monitoring of well-designed SLIs
• Embedding with Engineering teams and independently addressing issues or collaborating to improve operational excellence
• Being the primary point of escalation and on the on call rotation for major engineering incidents
• Owning our Incident Response Process, including conducting blameless Postmortems
• Partnering with Engineering teams to ensure new services are production-ready
• Championing our organizational standards for architecting, observing, deploying, and scaling our products
• Evolving and maintaining our tracing, logging, monitoring, alerting, and other observability systems to increase observability and transparency
• Educating the company on observability tools and troubleshooting techniques and practices
• Making Data-Driven decisions to drive continuous improvement
• Refusing to accept manual work as a solution to areas of weakness

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What you’ll bring

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• Linux administration, SRE theory and vocabulary, basic coding and scripting, production experience, incident management experience.
• A proven background in software engineering with multiple languages and significant relative operational experience running revenue-critical services at scale
• Understanding of technologies beyond coding such as Load Balancing, Configuration Management, Kubernetes, Terraform and Observability Systems
• Comfort in dealing with Incidents and Availability Issues under pressure
• Familiarity and experience working with cloud infrastructure in an AWS environment
• Familiarity with modern best Site Reliability Engineering practices and theory
• Comfort and skill in written and verbal communication across teams and organizations
• Excitement in solving puzzles, discovering how a new service or tool works by identifying the individual components, libraries, and relationships it is built upon
• A bias for action, but sufficient emotional intelligence to approach colleagues with positive regard and understanding their challenges and decisions
• Curiosity and the acceptance that there are always ways to learn and grow
• The desire to be an active contributor in a collaborative and fast-paced environment

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Role overview

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This role is fundamental in designing the preventative and operating the detective, security control programs for our cloud and corporate infrastructure and products. This role is a critical leadership role within the Information Security team and functions as a thought-leader for infosec organizationally.

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What you'll do

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• Design, architect, and implement defensive security controls across on-prem and cloud environments (AWS, Azure, GCP) in accordance with CIS Controls and NIST frameworks
• Work with infrastructure-as-code technologies to establish automated security configurations to support platform hardening, security controls and policies in the infrastructure deployment pipeline
• Manage Intrusion Detection System (IDS) and make necessary changes for accurate threat detection and remediation of identified issues
• Scan, triage and remediate security vulnerabilities while continuing to mature the vulnerability management program
• Manage third-party vulnerability and penetration testing engagements
• Build out our Security Information and Event Management (SIEM) solution, incident response, and forensic capabilities
• Act as the Incident Commander of the Security Incident Response Team (SIRT)

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What you'll bring

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• 5-7 years of experience securing cloud agnostic infrastructure (AWS, Azure, GCP) and datastores (MySQL, MongoDB, RDS) including use of automation and container deployment (Docker, Kubernetes, Terraform, Chef, Puppet)
• Extensive experience managing an IDS, SIEM and vulnerability management solutions in a hybrid environment
• Solid understanding of RBAC models and SSO solutions (SAML 2, OAuth 2, OIDC)
• Proficient in system hardening and patch management strategies
• Authored and maintained infrastructure security policies, standards, and procedures
• History of working on a Security Incident Response Team (SIRT) investigating events, triaging potential incidents, containing environments, conducting forensics analysis

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Role overview

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We're looking for an accomplished manager to scale out our newly developed post-sale support team, Propel. Propel is a team of automotive experts partnering with dealers to help them realize their full performance potential on the CarGurus platform. In this role, the Manager, Dealer Performance Partner, will scale out dealer training, insights & learnings, and drive new dealer support initiatives to the market.

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In this role, knowledge of the automotive industry is helpful, but not required. This manager should be adept at collecting and analyzing data, as well as have the ability to create new reporting to measure the success of the team. The right candidate will drive forward new initiatives with our cross-functional partners, amplify current strategies, and drive the Propel program as a whole.

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What you’ll do

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• Team Leadership and Development: Guide and mentor a team (in-person and/or remote), fostering a collaborative and inclusive environment. Provide training, coaching, and regular feedback to enhance team performance and professional growth.
• Strategic Product Support: Develop and execute strategies for managing key client accounts, ensuring alignment with organizational goals, client needs, and key cross-functional stakeholders. Act as a subject matter expert on key products and clients, particularly those requiring specialized knowledge.
• Customer Success Management: Build and maintain strong relationships with key clients. Proactively address client concerns and work to improve satisfaction, retention, performance, and product adoption.
• Performance Monitoring and Optimization: Define and implement KPIs to assess and optimize the effectiveness of the team, not only as a contained unit but against broader business operations. Gather, analyze, and summarize dealer feedback, post-engagement performance metrics, team insights, and overall program KPIs to communicate to CarGurus leadership and stakeholder groups via MBRs, memos, presentations, and other methods as needed. Leverage this information to identify opportunities for improvement and adjust strategies in a timely manner.
• Cross-Functional Collaboration: Collaborate with internal stakeholders (sales, product, marketing) and external vendors and contractors to ensure seamless communication and delivery of services; Plan, develop and implement new efforts that scale and productize the team’s impact across dealer customers and internal teams. Actively contribute to product and process improvements based on client feedback.
• Onboarding and Product Knowledge: Evaluate and analyze onboarding needs for complex products. Ensure smooth onboarding of key products and drive training initiatives to ensure the team is equipped to handle product complexities. Prepare for and implement processes related to new products or services as they are developed.
• Escalation Management: Serve as the escalation point for product feature activation issues and vendor-related escalations. Troubleshoot and resolve client issues with both internal and external parties.
• Continuous Process Improvement: Create, iterate, and improve SOPs based on team feedback and process changes, identifying areas for improvement and establishing new procedures when necessary. Do this for all new products under the team’s purview.
• Business Review and Reporting: Execute regular business review presentations for product 360, tracking progress and presenting updates on key metrics such as retention, onboarding, and product adoption.

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What you’ll bring

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• Bachelor’s degree or 5+ years of equivalent professional experience
• 3+ years of product or account management experience, or similar field
• 2+ years of leadership experience managing teams or vendor/client relationships
• Working knowledge of the automotive industry is a plus - specifically, dealership sales operations.
• Excellent verbal, written, and interpersonal communication skills, with the ability to convey complex ideas clearly and effectively. Ability to build positive relationships internally and externally.
• Confidence in delivering information publicly and leading meetings through in-person and virtual channels to audiences small and large.
• Desire and ability to work with multiple types of data, including understanding raw data, cleaning data, and deriving actionable insights
• Strong organizational skills and high attention to detail.
• Proven time management skills with the ability to manage multiple tasks and meet deadlines.
• Capable of effectively tracking and reporting on project goals, progress, and results. Ability to prioritize tasks and manage competing priorities in a high-pressure, fast-paced environment.
• Excellent analytical and problem-solving capabilities to conduct regular analyses, identify trends, and address challenges effectively.
• Ability to operate with a high level of autonomy and thrive in ambiguity and change while maintaining an ownership mentality
• Proficiency in Google Suite or similar software tools.

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CarOffer fully became part of the CarGurus (NASDAQ: CARG) family in 2023, and is an industry leader in the digital wholesale marketplace. We are automating a dealer’s ability to buy, sell, and trade cars. By bringing these two companies together, we are giving consumers and dealers alike the power to reach their destination through a full suite of digital transaction platforms. With ~14,000 dealerships in the CarOffer network, we make it easy for our dealer customers to automate inventory, connect with the right buyers, and ultimately grow their profitability. This role is 3 days in-office out of the CarOffer office in Addison, TX. Please only apply if your are local and can support this hybrid model.

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Role overview

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CarOffer is revolutionizing the automotive wholesale industry with cutting-edge technology and data-driven solutions. As a Regional Performance Manager, you will be responsible for driving dealer performance, optimizing platform utilization, and ensuring our partners achieve maximum success using CarOffer’s solutions. This role focuses on analyzing dealer engagement, improving operational efficiency, and collaborating with internal teams to drive growth and retention. The ideal candidate is a strategic thinker with strong analytical skills and a deep understanding of the automotive wholesale marketplace.

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What you'll do

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Dealer Performance & Optimization

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• Monitor dealer engagement and performance metrics across the region.
• Develop and implement strategies to maximize dealer success on the CarOffer platform.
• Identify underperforming dealers and execute action plans to improve adoption and transaction volume.
• Conduct performance reviews and provide coaching to dealer partners to optimize their inventory strategy.

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Operational Execution & Best Practices

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• Ensure dealers are effectively utilizing CarOffer’s buying and selling tools.
• Virtual training sessions on platform best practices.
• Assist dealers in refining their pricing, inventory acquisition, and sales strategies using CarOffer’s data insights.
• Work closely with internal teams to streamline processes and enhance the dealer experience.

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Data Analysis & Reporting

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• Track and analyze dealer performance data to identify trends and areas for improvement.
• Develop reports and present insights to leadership on regional dealer activity.
• Utilize CarOffer’s analytics tools to drive data-informed decisions that enhance dealer performance.

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Relationship Management & Collaboration

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• Serve as the primary performance contact for dealers in the assigned region.
• Foster strong relationships with key dealer partners to ensure long-term success.
• Work cross-functionally with Sales, Support, and Product teams to address dealer needs and feedback.
• Represent CarOffer at industry events and dealer meetings to drive brand awareness and engagement.

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What you'll bring

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• Education: Bachelor’s degree in Business, Automotive Management, or a related field (preferred).
• Experience: 5+ years in automotive wholesale, dealership operations, performance management, or a related role (required).
• Strong understanding of dealer inventory management, vehicle pricing, and wholesale market dynamics.
• Exceptional data analysis skills with the ability to translate insights into actionable strategies.
• Strong communication, coaching, and relationship-building abilities.
• Experience working in a technology-driven automotive environment is a plus.
• Proficiency in CRM tools, performance management software, and Microsoft Office Suite.