Hi, We're Bitwarden!

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com. 

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As an outbound Sales Development Representative (SDR) at Bitwarden, you will play a pivotal role as a Product Specialist, acting as the first point of contact for potential customers. Your responsibilities will include developing a deep understanding of our sales process, researching leads, initiating new relationships, and setting the stage for our sales team's success. You will engage primarily in outbound sales activities, showcasing our offerings compellingly through various channels.

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This is an all-remote team ,and we’re looking for someone located in the U.S. We do not offer visa sponsorship at this time. 

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RESPONSIBILITIES

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• Generate sales leads by effectively prospecting and engaging potential Mid-Market and Enterprise clients through outbound outreach.
• Manage and maintain an outbound sales pipeline, ensuring optimal lead and prospect qualification.
• Identify and respond to potential client’s needs and suggest appropriate solutions.
• Follow the sales playbook to guide sales leads through an Account Executive-led buying process.
• Adhere to service-level agreements on lead outreach and follow-up intervals.

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WHAT YOU BRING TO BITWARDEN

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• 2+ years of outbound sales experience as a Sales Development Representative in the technology / SaaS space.
• Experience using a CRM tool such as HubSpot, Outreach, or a similar engagement tool.
• Experience using prospecting tools like LinkedIn Sales Navigator, ZoomInfo, or similar, particularly in Enterprise B2B environments.
• Strong verbal communication skills with the ability to quickly articulate technical information concisely.
• Effective problem-solving abilities, coupled with strong time management and organizational skills.
• Innovative thinker who thrives in a dynamic and evolving environment.
• Collaborative team player willing to share best practices and learn from others.
• Demonstrates persistence, resilience, and a proactive approach to issue resolution.
• A 4-year degree or equivalent is preferred.

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

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Selected candidates will be invited to progress through the following stages: 

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• Screening Call with Recruiting Manager
• Interview with SDR Manager
• SDR Skills Assessment
• Interview with Head of Enablement
• Interview with CSO
• References

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A FEW REASONS TO WORK WITH US

​

• Our user community loves us, and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone, from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open-source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

Bitwarden promotes better internet security and safety with the leading open source password management solution for individuals, teams, and business organizations. Our philosophy about security is that “we are all in this together” – and so we continue to offer a full-featured free version of Bitwarden so that everyone can be protected with strong password management. At the same time, we provide enterprise-grade solutions to some of the largest companies in the world, and will continue to innovate in the identity and authentication market as the world starts to grow beyond passwords. Read more on the Bitwarden blog. 

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As Director of Design at Bitwarden, you will lead a team of designers that help shape and define the UI and UX of Bitwarden applications used by millions of people every day. We’re looking for someone who can radiate strong design skills throughout the team as a hands-on leader and individual contributor. You will serve the Product and Engineering organizations with development efforts as well as recommend and implement improvements to existing user flows and designs.

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This is an all-remote team. We are looking for someone who resides in the U.S. This position reports directly to the Founder & CTO.

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RESPONSIBILITIES

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• Provide design leadership across the entire organization
• Define the design language across Bitwarden products
• Create low-fidelity wireframes as well as higher fidelity prototypes for product-driven initiatives as well as potential product investments
• Understand customer journeys and use cases in order to identify design opportunities, provide design feedback, and ultimately improve existing user journeys across all clients and platforms
• Iterate on code review processes involving design implementations, to enforce correctness and standardization
• Build a team vision and strategy for the success and growth of Design at Bitwarden.
• With feedback from the team, leadership and external stakeholders, own the process, procedures and decision support for product design and delivery
• Facilitate and encourage collaboration through team meetings or other communication channels as necessary
• Conduct one-on-one meetings with direct reports to work on issues, provide and receive feedback and discuss individual professional development goals and opportunities
• Perform annual or semi-annual performance reviews when required
• Direct and manage relationships and projects with third party design resources.

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WHAT YOU BRING TO BITWARDEN

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• Strong understanding of industry design patterns and trends for web, desktop, and mobile platforms
• Strong visual UI design skills
• Experience leading design for consumer product with large user base as well as B2B customers
• Expertise across the product design lifecycle including user research, user experience and interaction patterns, information architecture, and visual UI design.
• Experience developing design systems within an organization.
• Leadership skills:

+ Ability to inspire and provide vision direction

+ Experience building and growing successful teams

+ Management experience from a previous design position

+ Propensity towards leadership and mentoring

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• Interpersonal skills:

+ Ability to form good relationships with other leaders in the company

+ A strong sense of empathy and the ability to advocate for others

+ Collaborative and adaptable mindset

+ Openness and authenticity combined with excellent communication skills

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• Analytical skills:

+ Strength in evaluating the success of Bitwarden in reaching its goals and ensuring each strategic goal is measurable

+ Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

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• Excitement and enthusiasm for open source and for better internet security
• An online portfolio or samples of work demonstrating a range of artifacts developed in creating UI/UX solutions.

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

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• Interview with CTO
• Interview/s with team members
• Reference calls
• Interview with CEO

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

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In the United States, the starting base compensation range for this role is $185,000 - $225,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com. 

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As a QA Engineer at Bitwarden, you will contribute directly to the future of the Bitwarden product across mobile, web and server components while working with a great team and amazing open source community. We’re looking for someone who can help our team grow confidently by helping both our software support engineers and customer success team in recreating issues, manually testing bug fixes, enhancements or other functionality. This person would also help contribute to a suite of automated regression tests, help facilitate a total quality approach to software development and delivery, as well as assist in testing community and internal product contributions.

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This is an all-remote team and we are looking for someone located in the U.S. We do not offer visa sponsorship at this time.

​

RESPONSIBILITIES

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• Become an expert and authority on the entire Bitwarden codebase, including: backend infrastructure, APIs, database, web app, mobile apps, browser extensions, desktop apps, and more
• Help evaluate and test bug fixes submitted by the user community
• Perform and document manual testing of new features and fixes during the development lifecycle
• Participate in code reviews, learning and spreading technical knowledge
• Actively participate in backlog grooming, planning and delivery activities
• Help maintain automated tests within one or more industry proven automated test frameworks for testing mobile, desktop and web applications as well as RESTful APIs

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WHAT YOU BRING TO BITWARDEN

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• Experience in testing a SaaS consumer and/or enterprise product
• Experience in lean or agile development and delivery
• Experience testing mobile and cross platform/browser applications
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for helping customers solve security and password challenges
• Excellent problem-solving skills – you might not know all the answers but you know how to find and communicate the solution
• Zeal for learning and desire to develop your skills into a Software Engineer in Test role

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Nice-to-haves

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• User of Bitwarden
• Startup experience
• Open source experience
• Mobile apps testing experience
• Experience in one or more automated test frameworks (e.g. Selenium, Cucumber, Appium, Robot Framework, BrowserStack, etc.)
• Proficiency using source control such as Git, SVN, Subversion, TFS, etc.
• Knowledgeable in the setup and use of xUnit, jUnit, nUnit or PyTest test execution frameworks
• Development experience with Java, C# or Python
• Experience with Selenium using C# programming language
• Capable of configuring and managing automation tasks in a CI/CD pipeline such as Jenkins, AppVeyor, etc.
• Strong Descriptive Programming experience with Selenium
• Experience in Angular or React, Node.js, electron
• Experience in Xamarin
• Experience with Microsoft AppServices
• Experience with Jira

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

• Meeting with our Recruiting Manager
• Interview with QA Managers
• Interview with team members
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

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In the United States, the starting base compensation range for this role is $70,000 - $90,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to manage and share sensitive information anywhere securely. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com. 

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As the Director of Global Account Management, your primary focus will be on customer health, product adoption, and client satisfaction with Bitwarden’s solutions. You will be responsible for tracking and proactively reporting on Annual Recurring Revenue (ARR) retention and expansion. Collaboration with internal teams will be essential to ensure a top-tier customer experience. You will lead a team dedicated to increasing adoption within existing accounts and identifying expansion opportunities. Building long-term, trusted client relationships will be critical to your success.

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This is an all-remote team, and we’re looking for someone in the U.S. We do not currently offer visa sponsorship. 

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RESPONSIBILITIES

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• Build and lead a team of Customer Engagement Managers focused on enhancing client satisfaction, onboarding, training, product adoption, revenue retention, and revenue generation.
• Develop and maintain account health scorecards and success dashboards to proactively identify successful and at-risk Bitwarden customers.

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Account Management & Customer Engagement:

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• Develop Account Business Plans (ABPs) to drive growth while reducing the risk of customer churn and down-sell. The ABPs will include timelines for contract renewals, customer retention activities, and expansion of Bitwarden’s product offerings.
• Provide regular proactive reports to Bitwarden’s Executive Suite on customer health, adoption trends, and customer success stories.
• Develop account-specific standard onboarding procedures with Bitwarden customers to ensure proper adoption and integration.
• Maintain and update CRM data accurately to reflect client activities and business opportunities.

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Cross-Functional Responsibilities:

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• Collaborate with Service Delivery and Operations teams to deliver a seamless customer experience that meets client needs.
• Work with Customer Support to ensure effective and efficient ticket resolution.
• Interface with product and engineering teams to provide critical product feedback regarding feature requests, bug fixes, and product roadmap.
• Coordinate with Sales Executives to pursue new business opportunities and expand Bitwarden’s presence within existing accounts.  Identify and assist in capturing cross-sell, upsell, and add-on business opportunities.
• Overall – proactively leverage all Bitwarden internal resources when needed to ensure customers’ successful experience with the product and service.

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

​

• Meeting with our Recruiting Manager
• Interview with our Chief Sales Officer
• Interview/s with team members
• Interview with the CEO
• Reference calls

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members worldwide and participate in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

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Bitwarden is expanding its sales footprint and is looking for a Mid-Market Account Executive based in the U.S.

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We are seeking an energetic and motivated sales professional with strong sales skills and channel experience to join our team. The ideal candidate will have 4-8 years of new account or business development experience with a proven track record of engaging the Partner ecosystem to drive success. In your role, you will be responsible for achieving an assigned quota number while also managing lead flow, closing deals, recruiting partners and developing geographical go to market plans.

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RESPONSIBILITIES

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• Effective prospecting and lead management building a 3-5X pipeline within your territory
• Predominant focus on closing business in companies with between 51 and 1000 employees
• Managing and reporting a sales pipeline within our CRM, bringing the visibility of the revenue accurately, quarterly
• Territory planning and any sales support required
• Focus on activities and opportunities delivering short term and long-term revenue
• Effective and regular networking to attract and influence Partner sales and grow our Partner relationships
• Use your existing relationships to recruit and onboarding new partners, get them to agree to engage in proactive demand generation activities
• Maintain a regional partner plan mapping partner strengths (customer relationships, vertical focus, technology specialty) to accounts and target opportunities
• Track and manage lead flow both inbound and outbound between partners and the Bitwarden Sales team. Proactively communicate with Bitwarden sales leaders on the channel pipeline and forecast
• Work closely with marketing to deliver marketing events/programs/campaigns that create interest and awareness among partners’ customers. Build and execute joint partner business plans with measurable success
• Set financial goals for focus partners and ensure goals achievement
• Drive multiple key channel initiatives in parallel across technical, professional services, and sales

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WHAT YOU BRING TO BITWARDEN

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• Located in the U.S.
• Bachelor’s degree or equivalent work experience
• 4-8 years of outside high-tech IT sales experience.  IT security product experience is desirable but not mandatory
• Experience at a startup or pre $100M revenue company is desirable
• A proven track-record of driving continued partner growth and revenue
• Knowledge and strong relationships with SMB and SME focused resellers and MSP partners within a multistate region will be necessary
• Ability to drive influence and build effective relationships with decision makers across all levels of partner organizations
• Motivated and focused self-starter with strong leadership skills who can multitask, work independently or within a team
• Exceptional communication skills including listening, writing and public speaking.
• Can work in a fast paced, start-up environment
• An avid channel leader who knows how to teach, enable and motivate partners to find and close business
• Relationships and strong relationships with top VARs and Integrators
• Must demonstrate a consistent track record of achieving annual quota targets while providing specific details on key customer wins
• Possesses a competitive attitude, strong work ethic and thrives in a fast pace, high growth and matrixed organizational environment
• Positive history of collaborative selling
• Must be a proficient user of CRM tools and other Gsuite and MS Office tools

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

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• Screening call with our Recruiting Manager
• Interview with our CSO
• Interview with our Head of Sales Enablement
• AE Roleplay Interview
• Final Interview with our CEO
• Reference Checks

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A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone––from our friends and family to the world’s largest organizations.
• Become an expert in a growing market. You’ll get immersed in the prominent technology markets of security and open source software.
• Learn and grow professionally. Embrace the opportunity to build up your demand generation and product-led growth expertise in a fast-growing startup.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.

​

A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

In the United States, the starting base compensation range for this role is $55,000 - $100,000, plus uncapped variable compensation. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to manage and share sensitive information anywhere securely. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com. 

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As a Build & Release Engineer (BRE) at Bitwarden, you will contribute directly to Bitwarden’s design and approach to building and distributing our products and services while championing industry standards and security practices in automation. We’re looking for someone who can take ownership of delivering valuable enhancements and new capabilities for our products through development, delivery, automation, operations, and outstanding support.

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This is an all-remote team, and we are looking for someone based in the U.S.

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RESPONSIBILITIES

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• Become an expert and authority on the entire Bitwarden delivery architecture, including build and delivery patterns for our backends, web apps, libraries, and miscellaneous clients
• Refine and enhance the Bitwarden delivery pipeline architecture, automation, SDLC and development practices
• Participate in code reviews, learning and spreading technical knowledge
• Occasionally contribute bug fixes for issues submitted by the user community

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WHAT YOU BRING TO BITWARDEN

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Must have

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• Experience working in a cloud environment (Azure or AWS preferred)
• Proficiency using Git and Git workflows
• Experience working with Kubernetes
• Proficiency with CI/CD concepts and tools
• Experience with Docker and containerization
• Solid knowledge of bash and/or PowerShell scripting
• Excellent communication skills, collaborative mindset, and a zeal for learning - your first phase will be learning everything you can from other team members and documentation

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Nice-to-have

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• User of Bitwarden
• Startup experience
• Open source experience
• Remote work experience
• Experience with GitHub Actions
• Experience with Ansible, Terraform or similar frameworks

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

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Selected candidates will be invited to schedule a 30-minute screening call and then progress through the following stages: 

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• Interview with BRE Manager
• Interview with BRE Team Leads
• Interviews with Engineering peers/executives
• References

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Successful candidates will be asked to authorize and complete a background check after an offer is made. We do not discriminate based on having a criminal record and we encourage candidates to be open with us about anything that may come up on the report so we can discuss in advance and determine impact on the role and company.

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building an incredible team. Work remotely with motivated and innovative team members and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team.

​

A note to outside sourcers: we do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations and request to be removed from all such contact lists.

​

In the United States, the starting base compensation range for this role is $100,000 - $140,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market. 

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com. 

​

As an inbound Sales Development Representative (SDR) at Bitwarden, you will play a pivotal role as a Product Specialist, acting as the first point of contact for potential customers. Your responsibilities will include developing a deep understanding of our sales process, initiating new relationships, and setting the stage for our sales team's success. You will engage in sales activities with inbound leads, showcasing our offerings compellingly through various channels.

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This is an all-remote team and we’re looking for someone located in Europe or the UK. As Bitwarden does not have an EU or UK business entity setup, this role will be filled with a full-time contractor.

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RESPONSIBILITIES

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• Proactively respond to inbound sales inquiries from potential customers and partners.
• Manage and maintain an inbound sales pipeline ensuring optimal lead and prospect qualification.
• Identify and respond to potential client’s needs and suggest appropriate solutions.
• Follow the sales playbook to guide sales leads through an Account Executive-led buying process.
• Adhere to service-level agreements on lead response time and follow-up intervals.

​

WHAT YOU BRING TO BITWARDEN

​

• 1 - 3 years of relevant experience in the technology / SaaS space.
• Strong written and verbal communication skills with the ability to quickly articulate technical information concisely.
• Effective problem-solving abilities, coupled with strong time management, and organizational skills.
• Innovative thinker who thrives in a dynamic and evolving environment.
• Collaborative team player willing to share best practices and learn from others.
• Demonstrates persistence, resilience, and a proactive approach to issue resolution.
• A 4-year degree or equivalent is preferred.

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NICE-TO-HAVE’S

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• Previous experience as a Sales Development Representative.
• Experience using a CRM tool such as HubSpot or a similar engagement tool.
• Experience using prospecting tools like LinkedIn Sales Navigator, ZoomInfo, or similar, particularly in Enterprise B2B environments.

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to progress through the following stages: 

​

• Screening Call with Recruiting Manager
• Interview with Sales Operations Manager
• Interview with Head of Enablement
• SDR Skills Assessment
• Interview with CSO
• References

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

​

Bitwarden is the trusted identity security leader for millions of users worldwide, empowering enterprises, developers, and individuals to securely manage and share sensitive information anywhere. Bitwarden makes it easy for all users to extend robust security across their devices with password management, secrets management, and passwordless and passkey innovations. The company is headquartered in Santa Barbara, California. Learn more at bitwarden.com.

​

We truly care about our Bitwarden users and want them to have the best experience while accessing their sensitive information online. Our Customer Success team helps people as quickly as possible through our email support system with the majority of inquiries being resolved the same day received. Team members have excellent writing skills: stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in swiftness, accuracy, and clarity.

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This role requires a self-starter with experience troubleshooting web and mobile technologies. You will become a Bitwarden product expert and handle common questions about using our products, troubleshoot technical issues, and ensure customer satisfaction.

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For this role, we are looking for candidates located in the APAC region or candidates that are comfortable working Western or Central Indonesia Time Zone hours.

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RESPONSIBILITIES

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• Function as a Subject Matter Expert (SME) for Bitwarden and our suite of services
• Expand skills in all Bitwarden applications and services in order to guide, train, and clearly describe the features and functionality to users and/or customers
• Work with customers to solve issues and/or look ahead to identify solutions to situations they may face in the future
• Provide superb customer support
• Assist with billing and account management
• Collaborate with Sales, Marketing, Development, and Product associates

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WHAT YOU BRING TO BITWARDEN

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• A passion for helping Bitwarden users
• Excellent spoken and written English
• Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
• A strong sense of empathy and the ability to advocate for others
• Experience from a previous technical position (e.g. Systems Administrator, Quality Assurance Technician, Support Technician, Help Desk Technician, etc). If you don't have this experience but have equivalent education or demonstrable skills, we encourage you to apply
• The ability and desire to work remotely

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Familiarity with several of the following areas/technologies is preferred:

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• Bitwarden
• Windows, macOS, and Linux
• iOS & Android
• Command-line interface (CLI)
• Docker
• GitHub
• Freshdesk
• HTML
• HTTP
• DNS
• TLS/SSL
• PKI

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

• Screening call with our Recruiting Manager
• Interview with our Senior Customer Success Manager
• Interview our Director of Customer Success
• Reference checks
• Interview with our CCO

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building an incredible team. Work remotely with motivated and innovative team members and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team.

​

A note to outside sourcers: we do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations and request to be removed from all such contact lists.

​

Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. 

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As a Senior Site Reliability Engineer at Bitwarden, you will directly contribute to the operational success and growth of the Bitwarden team and product through cloud technology. We’re looking for someone who can own the current and future state of our cloud infrastructure distributed across multiple cloud providers, design and build out new infrastructure, as well as operationalize tools and technologies that enable our team and application to scale. You’ll be evaluating our current cloud environments, making recommendations in infrastructure design, identifying opportunities for optimizations, and helping to roll out the future of our cloud offering all while building the necessary capabilities such as monitoring, alerts, and automation that help us scale our operations up and out.

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This is an all-remote team, and we are looking for someone based in the U.S. We do not offer visa sponsorship at this time. 

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RESPONSIBILITIES

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• Take ownership of the Bitwarden cloud infrastructure, with an emphasis on quality that translates directly to user delight
• Evaluate current infrastructure and, on a regular basis, make recommendations for reliability, security, availability, scalability and cost management
• Implement site reliability tools, monitoring, early warning and alert systems, and observability across Bitwarden cloud environments
• Respond to infrastructure based outages; participate and contribute to ongoing strategy for 24x7 support (There is an on-call rotation with a weekend shift every 5-6 weeks)
• Architectural designs and engineering operations at scale
• Active participation in code reviews, learning and spreading technical knowledge
• Contribute and mature incident management/escalation processes
• Collaborate with cross functional teams to refine priorities and deliverables
• Ongoing engagement with product owners to align SLI/SLOs/SLAs
• Evaluate and identify opportunities for new initiatives to support organizational needs
• Evolve and influence Bitwarden’s SDLC as we scale
• Provide mentorship to team mates

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WHAT YOU BRING TO BITWARDEN

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• Sense of curiosity, resourcefulness, pragmatism
• Expertise with multi-region deployments in public cloud environments
• Demonstrable production Kubernetes experience (Managed Kubernetes, Helm, kubectl, kOps, etc)
• Strong background in Reliability Engineering, DevOps, Software Engineering
• Fluency with least one programming language, such as C#, Python, Go, etc
• Experience with cloud deployment and automation tools/methodologies (i.e. GitOps, Terraform, Pulumi)
• Proficiency using source control such as Git.
• Ability to maintain discretion, handle sensitive information, and improve security best-practices
• Technocrat at heart, staying current with trends and new technologies
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the possible solutions

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NICE-TO-HAVES

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• Startup experience
• Open source experience
• User of Bitwarden
• Prior SaaS experience

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

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Selected candidates will be invited to schedule a 30-minute screening call and then progress through the following stages: 

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• Interview with SRE Manager
• Interview with SRE Team Leads
• Interview with Architecture/Security team
• Interviews with Director of Cloud Engineering
• References

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A FEW REASONS TO WORK WITH US

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• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building an incredible team. Work remotely with motivated and innovative team members and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team.

​

A note to outside sourcers: we do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations and request to be removed from all such contact lists.

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In the United States, the starting base compensation range for this role is $140,000 - $160,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

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Bitwarden empowers enterprises, developers, and individuals to securely store and share sensitive data. With a transparent, open-source approach to password management, secrets management, and passwordless and passkey innovations, Bitwarden makes it easy for users to extend robust security practices across all online activities. Founded in 2016 with headquarters in Santa Barbara, California, Bitwarden is supported by a passionate global community of security experts and enthusiasts. 

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Bitwarden truly cares and wants all Bitwarden users to have the best experience while accessing their sensitive information. The Solutions Engineering team works closely with the Integration Engineering and Sales teams to help users and all Bitwarden prospective customers meaningfully engage with Bitwarden products. The goal remains for all users to ultimately achieve their desired outcome and gain the knowledge and skills necessary for consideration of acquisition and production implementations. Team members have excellent product knowledge, superb technical skills, stellar grammar, attention to detail, and the ability to explain complicated things simply. Success is measured in diligence, precision, transparency, customer assessment and adoption. 

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Bitwarden seeks a server and cloud enthusiast, with experience in both communicating about and deploying these technologies. You will become a Bitwarden product expert and handle business inquiries regarding our products, provide solutions for technical issues, design systems proof-of-concepts, ensure customer satisfaction, and bridge the gap between confusion and confidence for prospects looking to adopt Bitwarden. 

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RESPONSIBILITIES

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• Functioning as a Subject Matter Expert (SME) for Bitwarden and the Bitwarden suite of services
• Conduct engaging implementation-specific demos and product technical Q&A
• Attend deal cadence calls with Sales Account Executives to check in on pre-sales proof-of-concept progress and assist in planning and implementation as needed
• Report product feedback and feature requests to Product and Engineering teams
• Assist account executives with positioning new or upcoming product features to customers
• Build scripts, integrations, and examples for customers to test product functionality during pre-sales proof-of-concepts
• Work with the Sales Team to develop account strategies to build, mature and close pipeline
• Track the competitive landscape; provide technical depositioning information to account executives and prospects
• Provide assistance in responding to technical questions on requests for proposals, comments, and information
• Advising customers on industry best practices for the full stack of Bitwarden
• Working with enterprise prospects to solve issues and/or look ahead to identify solutions to situations they may face in the future
• Providing superb guidance and assistance for each business prospect or customer’s implementation of Bitwarden, integration with the rest of their technology stack, and general security
• Keep organized notes to champion’s feedback in collaborative sessions spanning the Bitwarden team to assist Bitwarden in not just meeting, but exceeding expectations
• Coordinate hand-off to Integration Engineering and Customer Success Engagement Management teams to move customer environments from proof-of-concept to production, ensuring product and service continuity

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WHAT YOU BRING TO BITWARDEN

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• Excellent English and grammar
• Excellent problem-solving skills (you might not know all the answers but you know how to find and communicate the solutions)
• Project planning, including collaborative and individual time management
• A passion for supporting your team members, growing together (technical ability and emotional intelligence), and sharing your knowledge with all
• A strong sense of empathy and the ability to advocate for others
• A passion for helping enterprise prospects interested in Bitwarden and best security practices.
• Experience from a previous technical position (e.g. Sales Engineer, Systems Engineer, Integration Engineer, DevOps Engineer, IT Infrastructure Engineer, etc). Equivalent education or demonstrable skills may be accepted
• Ability and desire to work remotely, with possible travel as needed

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Familiarity with several of the following areas/technologies is preferred:

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• Bitwarden
• Linux, Windows, and macOS
• Docker (Swarm Mode), Kubernetes, and Podman
• NFS and CIFS
• Bash and PowerShell
• Active Directory, LDAP, G Suite, Azure AD, Jumpcloud, Cloudflare and Okta
• GCP, AWS, and Azure
• Android and iOS
• GitHub
• NGINX
• SQL
• TCP/IP
• DNS
• HTTP
• SMTP
• SSO implementation and best practices (SAML and OpenID Connect)
• Integrating SCIM solutions
• TLS/SSL and PKI
• RESTful services / API’s

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WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

​

• Interview with Senior Integration Engineering Manager
• Interview with the team
• Interview with Chief Customer Officer

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.

​

We recognize and understand that people come with a wealth of experience and talent beyond just the technical requirements of a job. If you don’t meet 100% of the qualifications for the position, you should still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply. Please let us know if you require accommodations during the interview process.

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A note to outside sourcers: We do not accept solicitations from recruiters, recruiting agencies, headhunters, or outsourcing organizations. Please remove us from all such contact lists.

​

Bitwarden promotes better internet security and safety with the leading open source password management solution for individuals, teams, and business organizations. Our philosophy on security is that “we are all in this together” – we continue to offer a full-featured free version of Bitwarden so that everyone can be protected with strong password management. We also provide enterprise-grade solutions to some of the largest companies in the world, and will continue to innovate in the identity and authentication market as the world starts to grow beyond passwords. Read more on the Bitwarden blog. 

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As a Senior Rust Engineer at Bitwarden, you will be responsible for building new features and maintaining the various cross platform SDKs for our Password Manager and Secrets Manager products.  We’re looking for someone who will thrive in a growing organization with a strong collaborative focus.  You will have the opportunity to take ownership over a key area of our products, providing direction for future changes and scoping out work to bring exciting new features to our user and developer communities while maintaining overall code quality and maintainability.

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This is an all-remote team and we need someone who can have some overlap with the U.S. Eastern time zone. We do not offer visa sponsorship at this time. 

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RESPONSIBILITIES

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• Become an expert on the Password Manager and Secrets Manager APIs
• Participate in hands-on design, development, and evolution of the Bitwarden Password Manager and Secrets Manager SDKs
• Participate in code reviews, learning and spreading technical knowledge
• Independently plan, estimate and deliver new feature work and bug fixes
• Occasionally review & approve bug fixes submitted by the user community

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WHAT YOU BRING TO BITWARDEN

​

• Expertise in developing and maintaining Rust components, including the design and application of smart pointers, language bindings, and zero-copy data structures
• Experience in publishing Rust Crates
• Expertise in calling web service APIs
• Collaborative and adaptable mindset
• Openness and authenticity combined with excellent communication skills
• Excitement and enthusiasm for open source and for better internet security
• Excellent problem-solving skills – you might not know all the answers, but you know how to find and communicate the solution

​

WHAT TO EXPECT IN THE INTERVIEW PROCESS

​

Selected candidates will be invited to schedule an introduction call and potentially progress through the following stages:

​

• Interview with the recruiting manager
• Interview with the hiring manager
• Panel interview with other engineers
• Reference calls

​

A FEW REASONS TO WORK WITH US

​

• Our user community loves us and we love them. Come to work each day with a sense of purpose as we bring a more secure internet experience to everyone from our friends and family to the world’s largest organizations.
• Become an expert. You’ll get immersed in the prominent technology markets of security and open source software.
• We are dedicated to building a diverse and talented team. Work remotely with motivated and supportive team members across the world and take part in productive and fun meetups.
• Learn and grow. Take on new challenges with the support of your team, and join our #growth-club to continue personal and professional development.
• At Bitwarden, we are passionate about what we do, but not necessarily everything we do. Our engineering team makes it a policy to carve out some time for personal growth, learning, skill building and pursuing personal passions that positively impact the team and company. To ensure that everyone has time to reaffirm their purpose and grow, you are encouraged to self-direct up to 15% of your week to what you feel is important for the company and for yourself.

​

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In the United States, the starting base compensation range for this role is $140,000 - $200,000. Actual compensation may vary based on level, relevant experience, and skill set as assessed in the interview process, as well as market data by location. See our careers page for a list of benefits. Please note that compensation outside the U.S. will differ based on the market.

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