Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
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Movable Ink
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Accountant will be a hybrid role that supports both the Accounts Receivable Manager as well as the general Accounting team. Accounts Receivable responsibilities will include daily cash application, customer billing, and customer collections. The accountant will also assist with tasks during the monthly close process and T&E transaction review. This role provides the opportunity for someone to learn about multiple areas of accounting and Movable Ink’s business.
Responsibilities:
- Own daily cash application of customer receipts
- Assist with invoicing and collections
- Engage with past due clients via phone and/or email and achieve payment resolution
- Communicate delinquent account status to accounting team weekly
- Prepare and record journal entries within NetSuite for assigned accounting areas, including payroll and leases
- Own daily review of employee T&E transactions
- Perform weekly & monthly bank reconciliations for all company bank accounts
- Perform reconciliations for assigned balance sheet accounts
- Perform variance analysis for assigned accounts and present findings during monthly close meeting to key stakeholders, including FP&A and CFO
- Assist with annual audit requests
- Support the accounting team with special projects, ad-hoc reporting and analysis requests, and other tasks as assigned
Qualifications:
- Bachelor’s degree in Accounting
- 1-2 years of accounting experience, Public Accounting experience a plus
- On CPA Track
- Experience with a fast-paced, growing company is a plus
- Prior experience with NetSuite is a plus
- Proficient in Excel
- Strong communication skills
- Ability to problem solve
- Organization and ability to manage multiple projects at once
The base pay range for this position is $70,000-$80,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Client Program Specialist will be an integral part of our Client Experience team, working with some of Movable Ink’s largest clients. You’ll be responsible for the end-to-end project management of award-winning email marketing programs, while getting an inside look into how dynamic personalization comes to life. You will help maintain the highest quality of execution, ensuring that client solutions are delivered on time and without errors. This is a great entry-level opportunity for someone who enjoys learning new things and is motivated by seeing their work come to life, all while collaborating closely with internal and external teams.
Responsibilities:
- Proficient in the Movable Ink platform
- Understanding of the email and mobile industry and ecosystem
- Possess a comprehensive understanding of client's program, marketing objectives, and calendar with the goal of translating client-specific nuances to internal stakeholders for successful campaign execution and measurement
- Develop and maintain campaign briefing system that serve as a blueprint for campaign execution and measurement
- Accountable for clear understanding of campaign management process, deliverables, and SLAs; identifying and communicating risk as needed to Client Experience Manager
- Act as final layer of QA ahead of client handoff and field troubleshooting queries ahead of investigating with internal teams
- Own client communication related to campaign scoping, build, and deployment
- Support the Client Experience team managing an enterprise size client(s) by driving production, facilitating project management, and ensuring seamless housekeeping, all while filling in gaps as needed in a dynamic, ambiguous role
- Support the scoping of advanced, client-specific, solutions in partnership with Client Experience Manager and Solutions teams
- Ensure campaigns are briefed properly based on Client intent, contributing positively to overall client program health
- Collaborate with internal teams to manage deployment errors and root cause analysis; partnering closely with Client Experience Manager on escalation
- Understand product developments and impact to Client program and campaign management workflow
- Knowledgeable of Client's Email Service Provider (ESP) and the nuances of their common capabilities
- Produce and maintain written documentation for client-specific production related nuances
Qualifications:
- Experience with Email Marketing Strategy and campaign management – logic, segmentation, content management and testing
- Strong troubleshooting and both technical and creative problem-solving skills
- Ability to manage multiple deadlines and deliverables simultaneously
- Collaborate, prioritize and adapt in a fast-paced environment
- Comfortability with autonomous ownership of workflows and risk management
- Excellent oral and written communication skills
- Maintain high level of attention to detail and organization
- Experience with or interest in learning HTML/CSS/ESP-based scripting languages
The base pay range for this position is $65,000-$70,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Senior Client Experience Manager L1 (SCXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a SCXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.
Responsibilities:
- You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
- Act as the internal point of contact for updates on account health and escalating churn risks as needed
- Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
- Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
- Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
- Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
- Instill testing best practices to prove ROI value of Movable Ink
- Maintain a best in class retention rate and realize growth within your covered book of business
- Train and/or mentor other team members, as needed
Qualifications:
- 3+ years of Account Management, Client Services or Digital Marketing Experience
- Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
- Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
- Familiarity with HTML and CSS
- Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
- Experience presenting and influencing client audiences that are Director-level and above with demonstrated ability to renew relationships for consecutive years
The base pay range for this position is $85,000-$100,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Accountant will be a hybrid role that supports both the Accounts Receivable Manager as well as the general Accounting team. Accounts Receivable responsibilities will include daily cash application, customer billing, and customer collections. The accountant will also assist with tasks during the monthly close process and T&E transaction review. This role provides the opportunity for someone to learn about multiple areas of accounting and Movable Ink’s business.
Responsibilities:
- Own daily cash application of customer receipts
- Assist with invoicing and collections
- Engage with past due clients via phone and/or email and achieve payment resolution
- Communicate delinquent account status to accounting team weekly
- Prepare and record journal entries within NetSuite for assigned accounting areas, including payroll and leases
- Own daily review of employee T&E transactions
- Perform weekly & monthly bank reconciliations for all company bank accounts
- Perform reconciliations for assigned balance sheet accounts
- Perform variance analysis for assigned accounts and present findings during monthly close meeting to key stakeholders, including FP&A and CFO
- Assist with annual audit requests
- Support the accounting team with special projects, ad-hoc reporting and analysis requests, and other tasks as assigned
Qualifications:
- Bachelor’s degree in Accounting
- 1-2 years of accounting experience, Public Accounting experience a plus
- On CPA Track
- Experience with a fast-paced, growing company is a plus
- Prior experience with NetSuite is a plus
- Proficient in Excel
- Strong communication skills
- Ability to problem solve
- Organization and ability to manage multiple projects at once
The base pay range for this position is $70,000-$80,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Client Program Specialist will be an integral part of our Client Experience team, working with some of Movable Ink’s largest clients. You’ll be responsible for the end-to-end project management of award-winning email marketing programs, while getting an inside look into how dynamic personalization comes to life. You will help maintain the highest quality of execution, ensuring that client solutions are delivered on time and without errors. This is a great entry-level opportunity for someone who enjoys learning new things and is motivated by seeing their work come to life, all while collaborating closely with internal and external teams.
Responsibilities:
- Proficient in the Movable Ink platform
- Understanding of the email and mobile industry and ecosystem
- Possess a comprehensive understanding of client's program, marketing objectives, and calendar with the goal of translating client-specific nuances to internal stakeholders for successful campaign execution and measurement
- Develop and maintain campaign briefing system that serve as a blueprint for campaign execution and measurement
- Accountable for clear understanding of campaign management process, deliverables, and SLAs; identifying and communicating risk as needed to Client Experience Manager
- Act as final layer of QA ahead of client handoff and field troubleshooting queries ahead of investigating with internal teams
- Own client communication related to campaign scoping, build, and deployment
- Support the Client Experience team managing an enterprise size client(s) by driving production, facilitating project management, and ensuring seamless housekeeping, all while filling in gaps as needed in a dynamic, ambiguous role
- Support the scoping of advanced, client-specific, solutions in partnership with Client Experience Manager and Solutions teams
- Ensure campaigns are briefed properly based on Client intent, contributing positively to overall client program health
- Collaborate with internal teams to manage deployment errors and root cause analysis; partnering closely with Client Experience Manager on escalation
- Understand product developments and impact to Client program and campaign management workflow
- Knowledgeable of Client's Email Service Provider (ESP) and the nuances of their common capabilities
- Produce and maintain written documentation for client-specific production related nuances
Qualifications:
- Experience with Email Marketing Strategy and campaign management – logic, segmentation, content management and testing
- Strong troubleshooting and both technical and creative problem-solving skills
- Ability to manage multiple deadlines and deliverables simultaneously
- Collaborate, prioritize and adapt in a fast-paced environment
- Comfortability with autonomous ownership of workflows and risk management
- Excellent oral and written communication skills
- Maintain high level of attention to detail and organization
- Experience with or interest in learning HTML/CSS/ESP-based scripting languages
The base pay range for this position is $65,000-$70,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Senior Client Experience Manager L1 (SCXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a SCXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.
Responsibilities:
- You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
- Act as the internal point of contact for updates on account health and escalating churn risks as needed
- Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
- Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
- Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
- Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
- Instill testing best practices to prove ROI value of Movable Ink
- Maintain a best in class retention rate and realize growth within your covered book of business
- Train and/or mentor other team members, as needed
Qualifications:
- 3+ years of Account Management, Client Services or Digital Marketing Experience
- Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
- Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
- Familiarity with HTML and CSS
- Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
- Experience presenting and influencing client audiences that are Director-level and above with demonstrated ability to renew relationships for consecutive years
The base pay range for this position is $85,000-$100,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Accountant will be a hybrid role that supports both the Accounts Receivable Manager as well as the general Accounting team. Accounts Receivable responsibilities will include daily cash application, customer billing, and customer collections. The accountant will also assist with tasks during the monthly close process and T&E transaction review. This role provides the opportunity for someone to learn about multiple areas of accounting and Movable Ink’s business.
Responsibilities:
- Own daily cash application of customer receipts
- Assist with invoicing and collections
- Engage with past due clients via phone and/or email and achieve payment resolution
- Communicate delinquent account status to accounting team weekly
- Prepare and record journal entries within NetSuite for assigned accounting areas, including payroll and leases
- Own daily review of employee T&E transactions
- Perform weekly & monthly bank reconciliations for all company bank accounts
- Perform reconciliations for assigned balance sheet accounts
- Perform variance analysis for assigned accounts and present findings during monthly close meeting to key stakeholders, including FP&A and CFO
- Assist with annual audit requests
- Support the accounting team with special projects, ad-hoc reporting and analysis requests, and other tasks as assigned
Qualifications:
- Bachelor’s degree in Accounting
- 1-2 years of accounting experience, Public Accounting experience a plus
- On CPA Track
- Experience with a fast-paced, growing company is a plus
- Prior experience with NetSuite is a plus
- Proficient in Excel
- Strong communication skills
- Ability to problem solve
- Organization and ability to manage multiple projects at once
The base pay range for this position is $70,000-$80,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Client Program Specialist will be an integral part of our Client Experience team, working with some of Movable Ink’s largest clients. You’ll be responsible for the end-to-end project management of award-winning email marketing programs, while getting an inside look into how dynamic personalization comes to life. You will help maintain the highest quality of execution, ensuring that client solutions are delivered on time and without errors. This is a great entry-level opportunity for someone who enjoys learning new things and is motivated by seeing their work come to life, all while collaborating closely with internal and external teams.
Responsibilities:
- Proficient in the Movable Ink platform
- Understanding of the email and mobile industry and ecosystem
- Possess a comprehensive understanding of client's program, marketing objectives, and calendar with the goal of translating client-specific nuances to internal stakeholders for successful campaign execution and measurement
- Develop and maintain campaign briefing system that serve as a blueprint for campaign execution and measurement
- Accountable for clear understanding of campaign management process, deliverables, and SLAs; identifying and communicating risk as needed to Client Experience Manager
- Act as final layer of QA ahead of client handoff and field troubleshooting queries ahead of investigating with internal teams
- Own client communication related to campaign scoping, build, and deployment
- Support the Client Experience team managing an enterprise size client(s) by driving production, facilitating project management, and ensuring seamless housekeeping, all while filling in gaps as needed in a dynamic, ambiguous role
- Support the scoping of advanced, client-specific, solutions in partnership with Client Experience Manager and Solutions teams
- Ensure campaigns are briefed properly based on Client intent, contributing positively to overall client program health
- Collaborate with internal teams to manage deployment errors and root cause analysis; partnering closely with Client Experience Manager on escalation
- Understand product developments and impact to Client program and campaign management workflow
- Knowledgeable of Client's Email Service Provider (ESP) and the nuances of their common capabilities
- Produce and maintain written documentation for client-specific production related nuances
Qualifications:
- Experience with Email Marketing Strategy and campaign management – logic, segmentation, content management and testing
- Strong troubleshooting and both technical and creative problem-solving skills
- Ability to manage multiple deadlines and deliverables simultaneously
- Collaborate, prioritize and adapt in a fast-paced environment
- Comfortability with autonomous ownership of workflows and risk management
- Excellent oral and written communication skills
- Maintain high level of attention to detail and organization
- Experience with or interest in learning HTML/CSS/ESP-based scripting languages
The base pay range for this position is $65,000-$70,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Senior Client Experience Manager L1 (SCXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a SCXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.
Responsibilities:
- You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
- Act as the internal point of contact for updates on account health and escalating churn risks as needed
- Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
- Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
- Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
- Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
- Instill testing best practices to prove ROI value of Movable Ink
- Maintain a best in class retention rate and realize growth within your covered book of business
- Train and/or mentor other team members, as needed
Qualifications:
- 3+ years of Account Management, Client Services or Digital Marketing Experience
- Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
- Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
- Familiarity with HTML and CSS
- Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
- Experience presenting and influencing client audiences that are Director-level and above with demonstrated ability to renew relationships for consecutive years
The base pay range for this position is $85,000-$100,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Accountant will be a hybrid role that supports both the Accounts Receivable Manager as well as the general Accounting team. Accounts Receivable responsibilities will include daily cash application, customer billing, and customer collections. The accountant will also assist with tasks during the monthly close process and T&E transaction review. This role provides the opportunity for someone to learn about multiple areas of accounting and Movable Ink’s business.
Responsibilities:
- Own daily cash application of customer receipts
- Assist with invoicing and collections
- Engage with past due clients via phone and/or email and achieve payment resolution
- Communicate delinquent account status to accounting team weekly
- Prepare and record journal entries within NetSuite for assigned accounting areas, including payroll and leases
- Own daily review of employee T&E transactions
- Perform weekly & monthly bank reconciliations for all company bank accounts
- Perform reconciliations for assigned balance sheet accounts
- Perform variance analysis for assigned accounts and present findings during monthly close meeting to key stakeholders, including FP&A and CFO
- Assist with annual audit requests
- Support the accounting team with special projects, ad-hoc reporting and analysis requests, and other tasks as assigned
Qualifications:
- Bachelor’s degree in Accounting
- 1-2 years of accounting experience, Public Accounting experience a plus
- On CPA Track
- Experience with a fast-paced, growing company is a plus
- Prior experience with NetSuite is a plus
- Proficient in Excel
- Strong communication skills
- Ability to problem solve
- Organization and ability to manage multiple projects at once
The base pay range for this position is $70,000-$80,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Client Program Specialist will be an integral part of our Client Experience team, working with some of Movable Ink’s largest clients. You’ll be responsible for the end-to-end project management of award-winning email marketing programs, while getting an inside look into how dynamic personalization comes to life. You will help maintain the highest quality of execution, ensuring that client solutions are delivered on time and without errors. This is a great entry-level opportunity for someone who enjoys learning new things and is motivated by seeing their work come to life, all while collaborating closely with internal and external teams.
Responsibilities:
- Proficient in the Movable Ink platform
- Understanding of the email and mobile industry and ecosystem
- Possess a comprehensive understanding of client's program, marketing objectives, and calendar with the goal of translating client-specific nuances to internal stakeholders for successful campaign execution and measurement
- Develop and maintain campaign briefing system that serve as a blueprint for campaign execution and measurement
- Accountable for clear understanding of campaign management process, deliverables, and SLAs; identifying and communicating risk as needed to Client Experience Manager
- Act as final layer of QA ahead of client handoff and field troubleshooting queries ahead of investigating with internal teams
- Own client communication related to campaign scoping, build, and deployment
- Support the Client Experience team managing an enterprise size client(s) by driving production, facilitating project management, and ensuring seamless housekeeping, all while filling in gaps as needed in a dynamic, ambiguous role
- Support the scoping of advanced, client-specific, solutions in partnership with Client Experience Manager and Solutions teams
- Ensure campaigns are briefed properly based on Client intent, contributing positively to overall client program health
- Collaborate with internal teams to manage deployment errors and root cause analysis; partnering closely with Client Experience Manager on escalation
- Understand product developments and impact to Client program and campaign management workflow
- Knowledgeable of Client's Email Service Provider (ESP) and the nuances of their common capabilities
- Produce and maintain written documentation for client-specific production related nuances
Qualifications:
- Experience with Email Marketing Strategy and campaign management – logic, segmentation, content management and testing
- Strong troubleshooting and both technical and creative problem-solving skills
- Ability to manage multiple deadlines and deliverables simultaneously
- Collaborate, prioritize and adapt in a fast-paced environment
- Comfortability with autonomous ownership of workflows and risk management
- Excellent oral and written communication skills
- Maintain high level of attention to detail and organization
- Experience with or interest in learning HTML/CSS/ESP-based scripting languages
The base pay range for this position is $65,000-$70,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Senior Client Experience Manager L1 (SCXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a SCXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.
Responsibilities:
- You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
- Act as the internal point of contact for updates on account health and escalating churn risks as needed
- Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
- Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
- Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
- Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
- Instill testing best practices to prove ROI value of Movable Ink
- Maintain a best in class retention rate and realize growth within your covered book of business
- Train and/or mentor other team members, as needed
Qualifications:
- 3+ years of Account Management, Client Services or Digital Marketing Experience
- Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
- Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
- Familiarity with HTML and CSS
- Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
- Experience presenting and influencing client audiences that are Director-level and above with demonstrated ability to renew relationships for consecutive years
The base pay range for this position is $85,000-$100,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Accountant will be a hybrid role that supports both the Accounts Receivable Manager as well as the general Accounting team. Accounts Receivable responsibilities will include daily cash application, customer billing, and customer collections. The accountant will also assist with tasks during the monthly close process and T&E transaction review. This role provides the opportunity for someone to learn about multiple areas of accounting and Movable Ink’s business.
Responsibilities:
- Own daily cash application of customer receipts
- Assist with invoicing and collections
- Engage with past due clients via phone and/or email and achieve payment resolution
- Communicate delinquent account status to accounting team weekly
- Prepare and record journal entries within NetSuite for assigned accounting areas, including payroll and leases
- Own daily review of employee T&E transactions
- Perform weekly & monthly bank reconciliations for all company bank accounts
- Perform reconciliations for assigned balance sheet accounts
- Perform variance analysis for assigned accounts and present findings during monthly close meeting to key stakeholders, including FP&A and CFO
- Assist with annual audit requests
- Support the accounting team with special projects, ad-hoc reporting and analysis requests, and other tasks as assigned
Qualifications:
- Bachelor’s degree in Accounting
- 1-2 years of accounting experience, Public Accounting experience a plus
- On CPA Track
- Experience with a fast-paced, growing company is a plus
- Prior experience with NetSuite is a plus
- Proficient in Excel
- Strong communication skills
- Ability to problem solve
- Organization and ability to manage multiple projects at once
The base pay range for this position is $70,000-$80,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Client Program Specialist will be an integral part of our Client Experience team, working with some of Movable Ink’s largest clients. You’ll be responsible for the end-to-end project management of award-winning email marketing programs, while getting an inside look into how dynamic personalization comes to life. You will help maintain the highest quality of execution, ensuring that client solutions are delivered on time and without errors. This is a great entry-level opportunity for someone who enjoys learning new things and is motivated by seeing their work come to life, all while collaborating closely with internal and external teams.
Responsibilities:
- Proficient in the Movable Ink platform
- Understanding of the email and mobile industry and ecosystem
- Possess a comprehensive understanding of client's program, marketing objectives, and calendar with the goal of translating client-specific nuances to internal stakeholders for successful campaign execution and measurement
- Develop and maintain campaign briefing system that serve as a blueprint for campaign execution and measurement
- Accountable for clear understanding of campaign management process, deliverables, and SLAs; identifying and communicating risk as needed to Client Experience Manager
- Act as final layer of QA ahead of client handoff and field troubleshooting queries ahead of investigating with internal teams
- Own client communication related to campaign scoping, build, and deployment
- Support the Client Experience team managing an enterprise size client(s) by driving production, facilitating project management, and ensuring seamless housekeeping, all while filling in gaps as needed in a dynamic, ambiguous role
- Support the scoping of advanced, client-specific, solutions in partnership with Client Experience Manager and Solutions teams
- Ensure campaigns are briefed properly based on Client intent, contributing positively to overall client program health
- Collaborate with internal teams to manage deployment errors and root cause analysis; partnering closely with Client Experience Manager on escalation
- Understand product developments and impact to Client program and campaign management workflow
- Knowledgeable of Client's Email Service Provider (ESP) and the nuances of their common capabilities
- Produce and maintain written documentation for client-specific production related nuances
Qualifications:
- Experience with Email Marketing Strategy and campaign management – logic, segmentation, content management and testing
- Strong troubleshooting and both technical and creative problem-solving skills
- Ability to manage multiple deadlines and deliverables simultaneously
- Collaborate, prioritize and adapt in a fast-paced environment
- Comfortability with autonomous ownership of workflows and risk management
- Excellent oral and written communication skills
- Maintain high level of attention to detail and organization
- Experience with or interest in learning HTML/CSS/ESP-based scripting languages
The base pay range for this position is $65,000-$70,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Senior Client Experience Manager L1 (SCXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a SCXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.
Responsibilities:
- You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
- Act as the internal point of contact for updates on account health and escalating churn risks as needed
- Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
- Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
- Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
- Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
- Instill testing best practices to prove ROI value of Movable Ink
- Maintain a best in class retention rate and realize growth within your covered book of business
- Train and/or mentor other team members, as needed
Qualifications:
- 3+ years of Account Management, Client Services or Digital Marketing Experience
- Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
- Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
- Familiarity with HTML and CSS
- Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
- Experience presenting and influencing client audiences that are Director-level and above with demonstrated ability to renew relationships for consecutive years
The base pay range for this position is $85,000-$100,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Accountant will be a hybrid role that supports both the Accounts Receivable Manager as well as the general Accounting team. Accounts Receivable responsibilities will include daily cash application, customer billing, and customer collections. The accountant will also assist with tasks during the monthly close process and T&E transaction review. This role provides the opportunity for someone to learn about multiple areas of accounting and Movable Ink’s business.
Responsibilities:
- Own daily cash application of customer receipts
- Assist with invoicing and collections
- Engage with past due clients via phone and/or email and achieve payment resolution
- Communicate delinquent account status to accounting team weekly
- Prepare and record journal entries within NetSuite for assigned accounting areas, including payroll and leases
- Own daily review of employee T&E transactions
- Perform weekly & monthly bank reconciliations for all company bank accounts
- Perform reconciliations for assigned balance sheet accounts
- Perform variance analysis for assigned accounts and present findings during monthly close meeting to key stakeholders, including FP&A and CFO
- Assist with annual audit requests
- Support the accounting team with special projects, ad-hoc reporting and analysis requests, and other tasks as assigned
Qualifications:
- Bachelor’s degree in Accounting
- 1-2 years of accounting experience, Public Accounting experience a plus
- On CPA Track
- Experience with a fast-paced, growing company is a plus
- Prior experience with NetSuite is a plus
- Proficient in Excel
- Strong communication skills
- Ability to problem solve
- Organization and ability to manage multiple projects at once
The base pay range for this position is $70,000-$80,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
Customers don’t experience data; they experience content. Movable Ink activates any data into personalized content in any customer engagement. The world’s most innovative brands rely on Movable Ink to accelerate their marketing performance. Headquartered in New York City, Movable Ink and its more than 500 employees serve a global client base from operations throughout North America, Central America, Europe, Australia, and Japan.
As a Senior Implementation Architect, you will work with some of the world’s best-known brands, enabling them to deliver an AI-powered, highly personalized email program. You will act as a universal translator, investigator, and product evangelist focused on launching new clients efficiently and setting them up for long-term success. Using your technical expertise, you will partner with our clients and internal teams to scope and design solutions to meet clients’ objectives, develop project plans to deliver those solutions, and manage them through to completion. Naturally curious and determined, you’ll hunt down and resolve technical issues within the client environment, considering the impact on future integrations and the overall technical landscape.
Responsibilities:
- Client Onboarding: Lead the technical setup and onboarding process for new clients, ensuring their existing marketing strategies transition smoothly to our AI/ML-based platform
- Solution Design: Collaborate with clients and internal teams to scope, design and implement novel custom technical solutions that meet client goals.
- Issue Resolution: Troubleshoot and resolve integration issues, providing actionable solutions and anticipating future challenges
- Training & Workshops: Conduct virtual and in-person engaging training sessions and workshops to empower clients and internal teams with knowledge about our platform.
- Collaboration: Work closely with Sales, Implementation Managers, and other teams to ensure a cohesive and successful client onboarding experience
- Product Expertise: Develop an in-depth understanding of Movable Ink’s platforms, staying updated on new features and functionalities, and influencing/advising product features and roadmap
- Travel: Drive value through in-person meetings; safe future travel conditions permitting, ~10% travel
Qualifications:
- 3+ years in a senior implementationor solution architect role, preferably within the marketing technology sector
- 3+ years of consulting experience, influencing marketing strategy with advanced technical solutions across interconnected systems
- Extensive experience with multiple enterprise email service providers (e.g., Salesforce Marketing Cloud, Oracle Responsys, Adobe Campaign, Adobe Journey Optimizer, Braze, Epsilon, Cordial, Cheetah Digital, Bloomreach, Zeta, Iterable)
- Ability to identify opportunities to further integrate with clients' existing APIs, web services, and tech stacks
- Proven track record of managing complex client onboarding projects
- Technical proficiency, ability to read and write HTML, CSS, and JavaScript
- 2+ years experience with cloud-based large data warehousing solutions, data lakes, and ETL processes
- Excellent problem-solving and troubleshooting skills
- High-level understanding of digital marketing strategies/objectives for Movable Ink supported channels (currently Email, Mobile) and the expected outcomes of personalization strategies
- Ability to explain technical concepts in simple terms to various stakeholders
- Strong communication and project management skills
- Strong understanding of AI and machine learning applications in email marketing
- Public speaking experience and thought leadership in applied AI
- Detail-oriented and highly organized
The base pay range for this position is $110,000-$135,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Senior Client Experience Manager L1 (SCXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a SCXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.
Responsibilities:
- You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
- Act as the internal point of contact for updates on account health and escalating churn risks as needed
- Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
- Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
- Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
- Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
- Instill testing best practices to prove ROI value of Movable Ink
- Maintain a best in class retention rate and realize growth within your covered book of business
- Train and/or mentor other team members, as needed
Qualifications:
- 3+ years of Account Management, Client Services or Digital Marketing Experience
- Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
- Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
- Familiarity with HTML and CSS
- Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
- Experience presenting and influencing client audiences that are Director-level and above with demonstrated ability to renew relationships for consecutive years
The base pay range for this position is $85,000-$100,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Client Program Specialist will be an integral part of our Client Experience team, working with some of Movable Ink’s largest clients. You’ll be responsible for the end-to-end project management of award-winning email marketing programs, while getting an inside look into how dynamic personalization comes to life. You will help maintain the highest quality of execution, ensuring that client solutions are delivered on time and without errors. This is a great entry-level opportunity for someone who enjoys learning new things and is motivated by seeing their work come to life, all while collaborating closely with internal and external teams.
Responsibilities:
- Proficient in the Movable Ink platform
- Understanding of the email and mobile industry and ecosystem
- Possess a comprehensive understanding of client's program, marketing objectives, and calendar with the goal of translating client-specific nuances to internal stakeholders for successful campaign execution and measurement
- Develop and maintain campaign briefing system that serve as a blueprint for campaign execution and measurement
- Accountable for clear understanding of campaign management process, deliverables, and SLAs; identifying and communicating risk as needed to Client Experience Manager
- Act as final layer of QA ahead of client handoff and field troubleshooting queries ahead of investigating with internal teams
- Own client communication related to campaign scoping, build, and deployment
- Support the Client Experience team managing an enterprise size client(s) by driving production, facilitating project management, and ensuring seamless housekeeping, all while filling in gaps as needed in a dynamic, ambiguous role
- Support the scoping of advanced, client-specific, solutions in partnership with Client Experience Manager and Solutions teams
- Ensure campaigns are briefed properly based on Client intent, contributing positively to overall client program health
- Collaborate with internal teams to manage deployment errors and root cause analysis; partnering closely with Client Experience Manager on escalation
- Understand product developments and impact to Client program and campaign management workflow
- Knowledgeable of Client's Email Service Provider (ESP) and the nuances of their common capabilities
- Produce and maintain written documentation for client-specific production related nuances
Qualifications:
- Experience with Email Marketing Strategy and campaign management – logic, segmentation, content management and testing
- Strong troubleshooting and both technical and creative problem-solving skills
- Ability to manage multiple deadlines and deliverables simultaneously
- Collaborate, prioritize and adapt in a fast-paced environment
- Comfortability with autonomous ownership of workflows and risk management
- Excellent oral and written communication skills
- Maintain high level of attention to detail and organization
- Experience with or interest in learning HTML/CSS/ESP-based scripting languages
The base pay range for this position is $65,000-$70,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Client Program Specialist will be an integral part of our Client Experience team, working with some of Movable Ink’s largest clients. You’ll be responsible for the end-to-end project management of award-winning email marketing programs, while getting an inside look into how dynamic personalization comes to life. You will help maintain the highest quality of execution, ensuring that client solutions are delivered on time and without errors. This is a great entry-level opportunity for someone who enjoys learning new things and is motivated by seeing their work come to life, all while collaborating closely with internal and external teams.
Responsibilities:
- Proficient in the Movable Ink platform
- Understanding of the email and mobile industry and ecosystem
- Possess a comprehensive understanding of client's program, marketing objectives, and calendar with the goal of translating client-specific nuances to internal stakeholders for successful campaign execution and measurement
- Develop and maintain campaign briefing system that serve as a blueprint for campaign execution and measurement
- Accountable for clear understanding of campaign management process, deliverables, and SLAs; identifying and communicating risk as needed to Client Experience Manager
- Act as final layer of QA ahead of client handoff and field troubleshooting queries ahead of investigating with internal teams
- Own client communication related to campaign scoping, build, and deployment
- Support the Client Experience team managing an enterprise size client(s) by driving production, facilitating project management, and ensuring seamless housekeeping, all while filling in gaps as needed in a dynamic, ambiguous role
- Support the scoping of advanced, client-specific, solutions in partnership with Client Experience Manager and Solutions teams
- Ensure campaigns are briefed properly based on Client intent, contributing positively to overall client program health
- Collaborate with internal teams to manage deployment errors and root cause analysis; partnering closely with Client Experience Manager on escalation
- Understand product developments and impact to Client program and campaign management workflow
- Knowledgeable of Client's Email Service Provider (ESP) and the nuances of their common capabilities
- Produce and maintain written documentation for client-specific production related nuances
Qualifications:
- Experience with Email Marketing Strategy and campaign management – logic, segmentation, content management and testing
- Strong troubleshooting and both technical and creative problem-solving skills
- Ability to manage multiple deadlines and deliverables simultaneously
- Collaborate, prioritize and adapt in a fast-paced environment
- Comfortability with autonomous ownership of workflows and risk management
- Excellent oral and written communication skills
- Maintain high level of attention to detail and organization
- Experience with or interest in learning HTML/CSS/ESP-based scripting languages
The base pay range for this position is $65,000-$70,000/year. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Client Experience Manager (CXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a CXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.
Responsibilities:
- You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
- Act as the internal point of contact for updates on account health and escalating churn risks as needed
- Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
- Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
- Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
- Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
- Instill testing best practices to prove ROI value of Movable Ink
- Maintain a best in class retention rate and realize growth within your covered book of business
- Train and/or mentor other team members, as needed
Qualifications:
- 2+ years of Account Management, Client Services or Digital Marketing Experience
- Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
- Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
- Familiarity with HTML and CSS
- Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
- Experience presenting and influencing client audiences
The base pay range for this position is $70,000-$85,000/year, which can include additional bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Client Experience Manager (CXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a CXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.
Responsibilities:
- You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
- Act as the internal point of contact for updates on account health and escalating churn risks as needed
- Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
- Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
- Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
- Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
- Instill testing best practices to prove ROI value of Movable Ink
- Maintain a best in class retention rate and realize growth within your covered book of business
- Train and/or mentor other team members, as needed
Qualifications:
- 2+ years of Account Management, Client Services or Digital Marketing Experience
- Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
- Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
- Familiarity with HTML and CSS
- Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
- Experience presenting and influencing client audiences
The base pay range for this position is $70,000-$85,000/year, which can include additional bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Product Enablement Manager will actively support client retention and sophistication by working directly with Client Experience, Sales and clients on new product adoption for Movable Ink’s AI Da Vinci product. The Product Enablement Manager will oversee the enablement, training and education for all new product features, including but not limited to: Reporting, AI model enhancements, campaign workflow etc. This position will be goaled on feature adoption, client retention and upsell performance, and will report to the Senior Director, Product Enablement & Education.
RESPONSIBILITIES
- SME Of Da Vinci Product features for Client Experience/GTM
+ Conduct enablement/training session on new Da Vinci product release features
+ Highlight benefits to customers/client experience and other product dependencies on new feature adoption
+ Lead product-client experience adoption office hours on a weekly basis
+ Create, manage and maintain internal best practice documentation for new feature and core feature adoption
- Strategize, implement and assist customers in launching Da Vinci campaigns with new product releases
+ Monitor and adoption of all new Da Vinci features
+ Flag when adoption trends are low
+ Implement product adoption mitigation steps when certain features are under-utilized
+ Provide customer feedback to the product on feature releases, requests updates, flag product bugs etc.
- Collaborate with EPD on GTM activities for new releases
+ Liaison with Product Managers on release timelines to understand potential downstream GTM impacts
+ Lead Da Vinci feature early access program and collect feedback to share with Product Managers
- Lead Da Vinci training and onboarding activities for new and existing hires
+ Create content through authoring tools for internal stakeholder training
+ Lead internal training sessions, where appropriate and necessary
+ Support Customer Education team as/when needed on customer-facing training for Da Vinci
QUALIFICATIONS
- 3+ years of experience in: product enablement/product training; client services; product management; client solutions; email service provider (ESP) campaign production/operations
- Experience with martech/SaaS, AI / Movable Ink Da Vinci a plus
- Experience with training, enabling or educating end users on product and platform
- Strong presentation skills and executive presence, with the ability to explain and break down complex concepts to non-technical audiences
- Strong organizational and communication skills
- Ability to manage multiple projects with cross-functional stakeholders
The base pay range for this position is $75,000-$91,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Product Enablement Manager will actively support client retention and sophistication by working directly with Client Experience, Sales and clients on new product adoption for Movable Ink’s AI Da Vinci product. The Product Enablement Manager will oversee the enablement, training and education for all new product features, including but not limited to: Reporting, AI model enhancements, campaign workflow etc. This position will be goaled on feature adoption, client retention and upsell performance, and will report to the Senior Director, Product Enablement & Education.
RESPONSIBILITIES
- SME Of Da Vinci Product features for Client Experience/GTM
+ Conduct enablement/training session on new Da Vinci product release features
+ Highlight benefits to customers/client experience and other product dependencies on new feature adoption
+ Lead product-client experience adoption office hours on a weekly basis
+ Create, manage and maintain internal best practice documentation for new feature and core feature adoption
- Strategize, implement and assist customers in launching Da Vinci campaigns with new product releases
+ Monitor and adoption of all new Da Vinci features
+ Flag when adoption trends are low
+ Implement product adoption mitigation steps when certain features are under-utilized
+ Provide customer feedback to the product on feature releases, requests updates, flag product bugs etc.
- Collaborate with EPD on GTM activities for new releases
+ Liaison with Product Managers on release timelines to understand potential downstream GTM impacts
+ Lead Da Vinci feature early access program and collect feedback to share with Product Managers
- Lead Da Vinci training and onboarding activities for new and existing hires
+ Create content through authoring tools for internal stakeholder training
+ Lead internal training sessions, where appropriate and necessary
+ Support Customer Education team as/when needed on customer-facing training for Da Vinci
QUALIFICATIONS
- 3+ years of experience in: product enablement/product training; client services; product management; client solutions; email service provider (ESP) campaign production/operations
- Experience with martech/SaaS, AI / Movable Ink Da Vinci a plus
- Experience with training, enabling or educating end users on product and platform
- Strong presentation skills and executive presence, with the ability to explain and break down complex concepts to non-technical audiences
- Strong organizational and communication skills
- Ability to manage multiple projects with cross-functional stakeholders
The base pay range for this position is $75,000-$91,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Client Experience Associate (CXA) will be an integral part of supporting our clients and their needs by working closely with the Director led Client Experience teams. The CXA will be proactive, technical, and should have a strong desire to manage their own book of business in the future.
Responsibilities of the Client Experience Associate:
- Learn the Movable Ink platform and email industry eco-system.
- Support Client Experience Manager (CXM) on named accounts as backup contact.
- Communicate directly with contacts on named accounts to gather requirements and prep for campaign execution.
- Pull campaign results from the Movable Ink platform and synthesize into standardized campaign reports for clients on a regular basis.
- Support in the creation and execution of powerpoint presentations for client Business Reviews and Status meetings.
- Execute email mock-ups in Photoshop for client Business Reviews and Status meetings.
- Proactively manage schedule of client meetings and Business Reviews etc - including preparing swag and administrative and logistical elements.
- Manage contact roles in Salesforce for all clients organizations.
- Take minutes in client meetings and document in Gainsight.
- Troubleshooting queries and QA campaign setups for clients
- Produce written documentation for custom projects
Qualifications:
- Ability to manage multiple deadlines and deliverables simultaneously
- Excellent oral and written communication skills
- Strong ability to work well with others
- Adaptability in a fast-changing environment
- Positive attitude
- Focuses on outcomes
- Self-Motivated
- Creative & entrepreneurial-minded
- Willing to try new things
- Coachability
- Desire to learn HTML/CSS/Javascript and Photoshop
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
The Client Experience Manager (CXM) works with Movable Ink clients to ensure success using our platform and helps world class brands achieve measurable ROI lifts with Intelligent creative. As a CXM at Movable Ink you will operate strategically and with a level of autonomy while working with a variety of world class brands across many verticals and use a technology that truly works, alongside a stellar product and solutions team. Not to mention, you will get to do all of this while working alongside the most talented CX org in a collaborative environment that invests in its talent and culture.
Responsibilities:
- You will be the day to day point of contact for a book of business, communicating and collaborating through campaigns and projects, and holding regularly scheduled calls with clients, when applicable, with a healthy level of autonomy
- Act as the internal point of contact for updates on account health and escalating churn risks as needed
- Collaborate positively with the Sales team to identify and foster up-sell and cross-sell opportunities within existing client-base
- Act as an internal project manager for custom, technical solutions for your clients, partnering closely with solutions developers, engineers, architects and product owners
- Independently lead interactive brainstorming sessions to find new and innovative ways to use our technology; conceive, develop, and execute client-specific email marketing strategies
- Posses a comprehensive understanding of client's business, program goals and objectives; drive strategic use cases to ensure Movable Ink’s software drives measurable and scalable value
- Instill testing best practices to prove ROI value of Movable Ink
- Maintain a best in class retention rate and realize growth within your covered book of business
- Train and/or mentor other team members, as needed
Qualifications:
- 2+ years of Account Management, Client Services or Digital Marketing Experience
- Experience building relationships to grow business. Clients think of you as a “partner,” not just a vendor
- Domain knowledge of two or more of the following: SaaS, mobile, ESPs, APIs, marketing automation, marketing analytics or programming
- Familiarity with HTML and CSS
- Proven knowledge of key digital marketing metrics and strategies that can increase engagement (web, display, mobile, email, etc.)
- Experience presenting and influencing client audiences
The base pay range for this position is $70,000-$85,000/year, which can include additional bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
We're seeking an experienced Data Engineering Manager, Business Intelligence to lead our high-impact team in designing and implementing star schema data models that serve both internal business intelligence needs and client-facing product insights. In this role, you’ll own the data architecture, champion data governance and quality, and drive the adoption of OpenMetadata as our Data Catalog, ensuring data is well-documented, discoverable, and trusted. You’ll mentor and develop engineers while working hands-on to transform complex business data into scalable, high-performing data products. This position blends technical leadership with deep stakeholder collaboration, shaping how both internal teams and customers leverage data for strategic decision-making.
Responsibilities:
- Design and implement star schema data models across business domains and product analytics, ensuring dimensional modeling best practices
- Manage a team of data engineers, including hiring, mentoring, and professional development in a collaborative, high-performing culture
- Build ETL/ELT pipelines using Airflow that reliably populate fact and dimension tables in our Redshift environment
- Partner with product teams and business stakeholders to translate reporting requirements into effective data models that serve both internal analytics and customer-facing features
- Optimize data model performance for quick query response times in Tableau dashboards and product reporting interfaces
- Reduce time to insights by optimizing data pipelines, transformation logic, and data delivery processes, ensuring stakeholders and product teams have fast, reliable access to actionable data.
- Develop data transformations that enable accurate historical reporting while supporting intra-day data updates for real-time insights. Implement robust data lineage tracking to ensure transparency, traceability, and trust in data workflows, enabling stakeholders to understand the origin, transformations, and dependencies of key business metrics.
- Implement automated data quality checks, anomaly detection, and reporting to ensure stakeholders and customers trust and rely on our datasets.
Qualifications:
- 6+ years of data engineering experience, including 2+ years in dimensional modeling and star schema design.
- 2+ years managing and mentoring data engineering teams, balancing leadership with hands-on contributions.
- Expert-level SQL skills, with deep experience in Amazon Redshift, Snowflake, or similar columnar databases.
- Strong experience with Apache Airflow for data pipeline orchestration, including scheduling, dependency management, and DAG optimization.
- Hands-on experience with ETL/ELT development, transforming raw data into structured, analysis-ready datasets using Python, dbt or other transformation frameworks.
- Proven ability to design high-performance data models, including slowly changing dimensions (SCD), fact tables, and surrogate keys for historical point-in-time analytics.
- Experience implementing and managing a Data Catalog (OpenMetadata preferred) for governance and discoverability.
- Hands-on expertise in data quality testing, monitoring, and anomaly detection frameworks.
- Proficiency in Tableau (or similar BI tools) to optimize reporting performance and self-service analytics.
- Strong ability to translate business needs into scalable, reliable data solutions for internal stakeholders and product insights.
- Excellent communication and stakeholder collaboration skills, ensuring alignment across engineering, analytics, and business teams.
The base pay range for this position is $210,000-$230,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
We're seeking an experienced Data Engineering Manager, Business Intelligence to lead our high-impact team in designing and implementing star schema data models that serve both internal business intelligence needs and client-facing product insights. In this role, you’ll own the data architecture, champion data governance and quality, and drive the adoption of OpenMetadata as our Data Catalog, ensuring data is well-documented, discoverable, and trusted. You’ll mentor and develop engineers while working hands-on to transform complex business data into scalable, high-performing data products. This position blends technical leadership with deep stakeholder collaboration, shaping how both internal teams and customers leverage data for strategic decision-making.
Responsibilities:
- Design and implement star schema data models across business domains and product analytics, ensuring dimensional modeling best practices
- Manage a team of data engineers, including hiring, mentoring, and professional development in a collaborative, high-performing culture
- Build ETL/ELT pipelines using Airflow that reliably populate fact and dimension tables in our Redshift environment
- Partner with product teams and business stakeholders to translate reporting requirements into effective data models that serve both internal analytics and customer-facing features
- Optimize data model performance for quick query response times in Tableau dashboards and product reporting interfaces
- Reduce time to insights by optimizing data pipelines, transformation logic, and data delivery processes, ensuring stakeholders and product teams have fast, reliable access to actionable data.
- Develop data transformations that enable accurate historical reporting while supporting intra-day data updates for real-time insights. Implement robust data lineage tracking to ensure transparency, traceability, and trust in data workflows, enabling stakeholders to understand the origin, transformations, and dependencies of key business metrics.
- Implement automated data quality checks, anomaly detection, and reporting to ensure stakeholders and customers trust and rely on our datasets.
Qualifications:
- 6+ years of data engineering experience, including 2+ years in dimensional modeling and star schema design.
- 2+ years managing and mentoring data engineering teams, balancing leadership with hands-on contributions.
- Expert-level SQL skills, with deep experience in Amazon Redshift, Snowflake, or similar columnar databases.
- Strong experience with Apache Airflow for data pipeline orchestration, including scheduling, dependency management, and DAG optimization.
- Hands-on experience with ETL/ELT development, transforming raw data into structured, analysis-ready datasets using Python, dbt or other transformation frameworks.
- Proven ability to design high-performance data models, including slowly changing dimensions (SCD), fact tables, and surrogate keys for historical point-in-time analytics.
- Experience implementing and managing a Data Catalog (OpenMetadata preferred) for governance and discoverability.
- Hands-on expertise in data quality testing, monitoring, and anomaly detection frameworks.
- Proficiency in Tableau (or similar BI tools) to optimize reporting performance and self-service analytics.
- Strong ability to translate business needs into scalable, reliable data solutions for internal stakeholders and product insights.
- Excellent communication and stakeholder collaboration skills, ensuring alignment across engineering, analytics, and business teams.
The base pay range for this position is $210,000-$230,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
As a Front End Developer at Movable Ink, you’ll partner with some of the world’s most recognized brands, helping them bring dynamic, real-time marketing experiences to life across email, web, mobile, and display channels. You’ll work within a flexible React-based framework but spend most of your time writing vanilla JavaScript, HTML, and CSS to create polished, custom solutions that deliver immediate business impact for clients. Projects are short-cycle, varied, and collaborative, requiring creativity, technical craftsmanship, and clear communication. Think smaller, purpose-built applications in a fast-paced, agency-like environment.
What You’ll Do
- Collaborate with Client Experience Managers and Solutions Architects to scope and define technical requirements for client projects
- Build, test, and deliver client-specific apps and dynamic experiences on top of the Movable Ink Platform
- Translate designs and ideas into functional, production-ready email/web/mobile experiences
- Provide input on feasibility and UX improvements during the design phase
- Balance multiple projects at once with autonomy and ownership, delivering on time and upholding code quality
- Troubleshoot and support deployed client projects as needed
What You Bring
- 2+ years of experience writing client-side technologies (JavaScript, HTML, CSS)
- Strong vanilla JavaScript fundamentals; React knowledge is a plus, but not the core of your daily work
- Experience working in an environment where priorities shift and projects are short-term and highly varied (agency or consulting experience is a plus)
- Familiarity with consuming REST APIs and working with dynamic data
- Strong UX sensibility and attention to detail
- Experience with automated testing tools (Jest, Karma, etc.) is a plus
- Strong time management skills and ability to work independently on multiple concurrent projects in a dynamic, client-facing environment
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
As a Front End Developer at Movable Ink, you’ll partner with some of the world’s most recognized brands, helping them bring dynamic, real-time marketing experiences to life across email, web, mobile, and display channels. You’ll work within a flexible React-based framework but spend most of your time writing vanilla JavaScript, HTML, and CSS to create polished, custom solutions that deliver immediate business impact for clients. Projects are short-cycle, varied, and collaborative, requiring creativity, technical craftsmanship, and clear communication. Think smaller, purpose-built applications in a fast-paced, agency-like environment.
What You’ll Do
- Collaborate with Client Experience Managers and Solutions Architects to scope and define technical requirements for client projects
- Build, test, and deliver client-specific apps and dynamic experiences on top of the Movable Ink Platform
- Translate designs and ideas into functional, production-ready email/web/mobile experiences
- Provide input on feasibility and UX improvements during the design phase
- Balance multiple projects at once with autonomy and ownership, delivering on time and upholding code quality
- Troubleshoot and support deployed client projects as needed
What You Bring
- 2+ years of experience writing client-side technologies (JavaScript, HTML, CSS)
- Strong vanilla JavaScript fundamentals; React knowledge is a plus, but not the core of your daily work
- Experience working in an environment where priorities shift and projects are short-term and highly varied (agency or consulting experience is a plus)
- Familiarity with consuming REST APIs and working with dynamic data
- Strong UX sensibility and attention to detail
- Experience with automated testing tools (Jest, Karma, etc.) is a plus
- Strong time management skills and ability to work independently on multiple concurrent projects in a dynamic, client-facing environment
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
As a Lead DevOps Engineer, you’ll work to optimize and scale our AI-powered content generation, decisioning platform and the data systems that support it. You’ll be responsible for automating infrastructure, ensuring system reliability, and accelerating deployment cycles. Working closely with engineering, data, and product teams, you’ll play a crucial role in maintaining a resilient, secure, and high-performance development and application environment.
The role will be reporting to the Manager of the DaVinci Core Integrations team.
Responsibilities:
- Infrastructure Automation: Develop, and maintain the core infrastructure components of our platform, ensuring high reliability and performance
- Cloud Management: Continuously identify and resolve platform-related issues, troubleshoot performance bottlenecks, and improve system performance
- Monitoring & Incident Response: Implement monitoring, logging, and alerting solutions to maximize system availability and performance
- Security & Compliance: Enforce security best practices, automate compliance checks, and ensure infrastructure resilience
- Scalability & Performance: Implement and support scalable systems to support our AI-driven content personalization at high volume
- Collaboration: Work closely with software engineer to improve development velocity and reliability and cross functional teams to understand business and technical requirements and translate them into robust, scalable platform solutions
- Continuous learning:Stay up-to-date with industry trends and emerging technologies and evaluate their potential impact on the platform
Qualifications:
- 7+ years of experience in a DevOps, SRE, or related role
- Expertise in a Google Cloud Platform (familiarity with AWS is a plus)
- Strong understanding of Kubernetes clusters, managing and tuning K8s resources, deploying Custom Resource Definitions (CRDs) and service mesh technologies.
- Hands-on experience with Infrastructure as Code e.g. Terraform, CloudFormation, Pulumi, Helm, etc. (we use Terraform and Helm)
- Strong scripting and automation skills (Python, Bash, or similar).
- Experience with containerization (Docker, Kubernetes) and orchestration.
- Expertise in CI/CD tools and DevOps/GitOps patterns (we use GitHub Actions, ArgoCD).
- Knowledge of observability tools (Prometheus, Grafana, ELK, Datadog)
- Strong understanding of networking, security, and performance optimization.
- Experience working in fast-paced, AI-driven or data-heavy environments is a plus
Movable Ink is a software company that provides marketers with technology and expert services to create unique customer experiences.
Movable Ink scales content personalization for marketers through data-activated content generation and AI decisioning. The world’s most innovative brands rely on Movable Ink to maximize revenue, simplify workflow and boost marketing agility. Headquartered in New York City with close to 600 employees, Movable Ink serves its global client base with operations throughout North America, Central America, Europe, Australia, and Japan.
As a Senior Technical Product Manager on our Studio team you will bring the customer point of view to everything, so we build and deliver solutions that our customers love. You will help drive innovation and create the future of our Studio product. You’ll be joining a growing team at an exciting time at Movable Ink. You will collaborate across product, engineering, design to create a product roadmap that delights customers and grows our business. This role will focus on our Studio Integrations roadmap which includes developing a platform to manage APIs, Incoming and Outgoing Web-hooks as well as file-based Integrations.
Responsibilities:
- Bring the customer POV to everything we do in Engineering, Product and Design
- Work directly with customers to understand needs and opportunities
- Create a high value roadmap with your partners in engineering and design that aligns with our business goals and helps us achieve our product vision
- Write use cases and user stories to build a shared understanding around user needs and the definition of success
- Prioritize upcoming sprints, features, and enhancements in the backlog
- Inform decisions with qualitative and quantitative data
- Define & track key performance indicators (KPIs) to measure & continually iterate features & functionality
- Identify and solve problems across teams and disciplines by partnering with other product managers, Program Management, and GTM teams
- Work directly with customers in Early Access programs to drive iteration and GA launch
Qualifications:
- 6+ years experience in B2B Product Management
- Engineering or technical background required
- Ability to communicate with technical and non-technical audiences
- Can confidently demo product and manage conversations with customers and stakeholders
- Demonstrated ability to drive through complexity to achieve results
- Prior experience in marketing technology preferred
- Experience with Agile methodologies, sprints, and prioritization
- Confidence in demoing products and managing conversations with customers and stakeholders
The base pay range for this position is $175,000-$185,000/year, which can include additional on-target commission pay/bonus. The base pay offered may vary depending on job-related knowledge, skills, and experience. Stock options and other incentive pay may be provided as part of the compensation package, in addition to a full range of medical, financial, and/or other benefits, depending on the position ultimately offered.
Empathy
Hungry for Achievement
Commitment & Accountability
Innovative Problem Solving
Transparent Communication
Our doors are open.
We strengthen our communities one neighborhood at a time.
Great things happen when we listen to our customers and each other.
We work hard, and we reward hard work.
Our organization is a fun and friendly place where teamwork rules.
Customer service is our way of life.
Personal honesty and integrity are the foundation of our success.
Our brands are the most valuable things we own.
Succeed as a team
Explicit accountability, broad responsibility
Strive for excellence
Take Nothing for Granted
Career Vitality.
Great Benefits.
Innovative.
Flexibility.
Misson-Driven.
Private.
Flexibility
Mission-Driven
Scrapmatism
Customer obsessed
World-class orchestra
Meet the moment
Growth mindset
Own it
🧻 Wipe the others’ Ass.
💪 Improve 1% daily.
✅ Done is better than perfect.
🔥 Run to the fire.
💼 Be an owner.
You Belong Here
Dare to Grow
Help Each Other Cross the Finish Line
Play for the Long Run
Clarify, Simplify, Focus
Empower with Context
Take Ownership, Be Bold, Be Excellent
Deliver Value
Do it with excellence
Creator success is our success
Default to generosity
Work in public
Create every day
Teach everything you know
We have Integrity
We move Quickly
We are Data-Driven
We are Transparent
We are Pioneering
We are Collaborative
Our Valued Behaviors
• We're on It
• Make It Simple
• The Full Story Told in Broad Daylight
• We Win as One
• Champion Diversity
• The Future Is Bright
We are one Zoox
We trust each other
We are inquisitive
We are mission-driven
Be the owner of your days
Rise to any challenge
Brighten the lives of those around you
Let your unique self shine through
Pursue Deliberate Simplicity
Let Curiosity Lead
Own Your Part
Act then adapt
Defy the Ordinary
Go Further Together
Same team
Progress over perfection
Give a shit
Innovation
Diversity, Equity & Inclusion
Excellence
Excellence t
Agility
Integrity
We care about each other
We maintain a healthy work-life balance and we always take care of one another.
We're nimble
We're proud to wear many hats and do whatever it takes to get things done. We don't shrug our shoulders or shy away from doing something because it's not part of our job descriptions.
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