Hi, We're Spark Advisors!

Summary

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Spark is looking to bring on a Data Operations Associate to help us model and improve our data. Historically, the industry has had a lack of transparency, however, Spark is on a mission to change that and you can be a key part of the change by helping Spark and our customers wrangle, structure and improve the quality of our data.

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In this role, you will be responsible for improving some of the core datasets that power our business. You will take data from its raw form, inherently messy and non-standardized, and run processes that clean and standardize that data. You will learn to understand what different data sets mean, where they come from, and regularly aggregate that data for the organization. As a valuable member of the Spark Data function, you will collaborate closely with data, product, engineering, carrier relations, and other organizations across Spark to deliver these datasets.

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What you’ll do

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• Manage & audit agent, partner, and client health data, ensuring we can track effectively across the organization and provide timely external reports
• Use BI and Analytics tools to monitor data quality and catch data issues before our customers do
• Dive into data quality issues, using your knowledge of the business to understand issues and correct them
• Coordinate directly with insurance carriers to understand and debug data issues
• Automate manual processes to improve both internal team productivity and agent experience
• Partner with data and engineering teams to ensure high quality data and efficient data ingestion and processing
• Collaborate with cross-functional teams to better understand the complexities of the business and orient data processes around those complexities

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What we need

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• 1+ years of operations, consulting, or data experience using Excel
• Additional technical experience with tools like SQL, Python or BI tools
• Ability to learn new tools and pick up technical concepts quickly
• Proven grit needed to navigate complex and messy data problems
• An eye for detail, able to identify small details out of place
• Experience following and giving feedback on standardized processes
• Strong communication skills for working cross-functionally with various teams
• Ability to understand complex business logic and translate into technical processes
• Ability to continuously refine processes, adopt new technologies, and incorporate feedback

Summary

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Spark is looking to bring on an engineering manager to lead the engineers and technical development within the scalability squad. As we’ve continued to grow, we identified that one of our core challenges is figuring out how to offer our top-tier services and tech platform while doubling our agent base every year. As a leader of this squad, you will build tech to optimize both internal and agent workflows while also tackling technical problems that ensure the quality of our platform.

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In this role, you will be involved in all aspects of engineering within the scalability squad. You will work directly with product and design to understand existing services and workflows and find opportunities to optimize them. You will manage and guide software engineers to architect and implement full stack solutions and you will work with engineering leaders to understand and build upon our technical stack to ensure quality and performance. Reporting to the Head of Engineering, you will collaborate closely with leaders throughout the tech org to ensure that our product development is in line with our business goals.

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More about our stack and the role

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• Our current software engineering stack is Python, Django, Celery, Vue, Redis, and Postgres
• We deploy our stack on AWS and use modern development tools for version control, continuous deployment, testing and observability
• This role will be expected to manage 3 engineering team members in 2025

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What you’ll do

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• Build and guide the development of new product features focused on scaling our business
• Architect and design elegant technical solutions with a focus on impact
• Review code and specs and guide the technical direction of the team
• Support the development and prioritization of our tech infrastructure roadmap
• Provide mentorship and career coaching to direct reports, meeting individuals where they are
• Balance hands-on work with higher level technical guidance
• Coordinate with product to drive planning, prioritization, and execution of the Scalability roadmap
• Sequence and scope projects to align with business goals
• Manage team processes and productivity to ensure alignment and timely delivery of projects

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What we’re looking for

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• 5-8+ years in full stack software engineering in a startup environment
• Strong technical foundation in developing software with Python and Django or similar
• Experience architecting and owning production systems and complex frameworks
• Experience using javascript frameworks such as Vue or React
• 1+ years in leading engineering teams in a management capacity
• Player/coach leadership style, balancing hands-on work with team management
• Experience hiring, growing and managing software engineers
• Ability to collaborate directly with product, design, data and cross-functional stakeholders
• Ability to understand complex business problems and scope and develop elegant technical solutions
• Strong project management, planning and prioritization skills with a focus on delivery
• Strong communication skills

Summary

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In this role, you'll have the opportunity to directly impact the industry's evolution, working on the core of our platform: the agent's operating system. This system is not just a tool, but the foundation of our brokers’ daily work.

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As a senior member of the broker productivity squad on our engineering team, you’ll work to ensure our technical platform continues to meet the needs of our rapidly growing customer base. This will involve maintenance of our industry-leading web based broker platform. It will also involve making architectural decisions to support the long-term health and viability of the platform. Your day-to-day responsibilities will be diverse and impactful. You'll engage in both frontend and backend development, collaborate with product and design teams to innovate new features, and work with other engineers to scale our solutions. Embracing a data-driven approach, you will play a crucial role in developing technology that not only meets current needs but also anticipates future challenges, ensuring Spark continues to deliver exceptional value and performance to our top brokers.

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What you’ll do

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• Work across Spark’s full stack in JavaScript and Python to build and maintain Spark’s agent and member-facing products
• Meet regularly with product and design to provide constructive feedback on design mockups and product scope
• Work closely with product to deeply understand the relationship between agents and Medicare beneficiaries, focusing on developing features that ultimately improve retiree outcomes
• Identify and manage technical debt, while also building robust infrastructure and frameworks to support the scalability of our platform
• Actively contribute to the tech team’s development standards, promoting best practices and continual improvement, and the growth of other teammates

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What we’re looking for

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• 5+ years of building user interfaces with modern Javascript technologies such as Vue or React
• 3+ years of experience building API-driven web apps with Python
• A history of developing component libraries via modern Javascript frameworks
• Experience working with component-based CSS frameworks like Tailwind CSS
• Product intuition and a keen interest in how tech investments drive intended business outcomes
• Comfort with ambiguity and the ability to thrive in fast-paced environments
• Strong communication and project management skills
• A collaborative nature and comfort working with team members across the company
• A commitment to continuous learning and growth and comfort with giving and receiving constructive feedback
• (nice to have) A history of building web apps with the Django framework
• (nice to have) Background with development tools like Docker, Git and Webpack

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What you can expect

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• The base salary range for this role is $170K - $190K
• Equity compensation
• Health care, including dental and vision through our PEO Sequoia
• In-person retreats twice per year
• Flexible work location; co-working available
• Workspace budget
• An engaged, supportive and growth-oriented team environment

Summary

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​

In this role, you'll have the opportunity to directly impact the industry's evolution, working on the core of our platform: the agent's operating system. This system is not just a tool, but the foundation of our brokers’ daily work.

​

As a vital member of our engineering team, your day-to-day responsibilities will be diverse and impactful. You'll engage in both backend and frontend development, collaborate with product and design teams to innovate new functionalities, and work with other engineers to scale our solutions for a rapidly growing customer base. Embracing a data-driven approach, you will play a crucial role in developing technology that not only meets current needs but also anticipates future challenges, ensuring Spark continues to deliver exceptional value and performance to our top brokers.

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Key Responsibilities

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• Work across Spark’s full stack in JavaScript and Python to build and maintain Spark’s agent and member-facing products
• Collaborate regularly with senior members of the Engineering team on ongoing projects
• Meet regularly with product and design to provide constructive feedback on design mockups and product scope
• Work closely with product to deeply understand the relationship between agents and Medicare beneficiaries, focusing on developing features that ultimately improve retiree outcomes
• Actively contribute to the tech team’s development standards, promoting best practices and continual improvement

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Skills Knowledge and Expertise

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• Experience using web development frameworks such as Vue or React for frontend or Django or Rails for backend
• Familiarity with ES6+ JavaScript, HTML5, and CSS3
• Experience building API-driven products
• Strong sense of web design and the fundamentals of user experience
• Product intuition and a keen interest in how tech investments drive intended business outcomes
• Comfort with ambiguity and the ability to thrive in fast-paced environments
• Strong communication and project management skills
• A collaborative nature and comfort working with team members across the company
• A commitment to continuous learning and growth
• Experience receiving and implementing constructive feedback
• (nice to have) Background with development tools like Docker, Git and Webpack
• (nice to have) Experience working with component-based CSS frameworks like Tailwind CSS

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Compensation

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Summary

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We’re looking for an Account Executive to accelerate Spark’s growth trajectory by leading our go to market efforts in new markets where Spark has limited to no presence. 

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Working with sales & marketing teams, you will lead the go-to-market strategy in your market with a focus on recruiting new-to-Spark Medicare agencies. You’ll own business development and be responsible for driving the top of our sales funnel by getting in front of prospective Medicare agencies via in-person & virtual outreach. From there, you’ll drive the end-to-end sales process and be responsible for product demonstrations, contract negotiations, and, ultimately, closing the deal. 

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Moreover, you’ll need to collaborate with Spark’s Marketing team to amplify Spark’s brand awareness in your market as well as Spark’s Agent Success team to effectively onboard and service contracted agencies. 

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The ideal candidate is a true entrepreneur with exceptional sales and business development skills and a desire to build something special. You have a bias toward action, willingness to roll up your sleeves, and a strong growth mindset. You’re passionate about running an efficient yet effective sales process and being a key pillar of our go-to-market team. 

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Key Responsibilities

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• Drive Lead Generation

+ Directly outreach to and build relationships with Medicare agencies, passionately communicate Spark’s value proposition, set qualified sales opportunities

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• Closes Deals

+ Run full product demonstrations, tailor the Spark product offering to the prospect’s pain points, develop partnership proposals and negotiate contract terms, gain commitment to move forward with a Spark partnership

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• Be a Brand Ambassador

+ Develop a comprehensive understanding of the market, build local relationships with agencies, carriers, & providers, run sales recruitment events & webinars, consistently promote Spark in-person and via social media

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Skills Knowledge and Expertise

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• Bachelor’s degree
• +5 years of sales experience managing full life cycle deals with SMB and Mid Market Customers
• Passion about sales and business / market development
• True hunter mentality; tenacity and creativity to develop new business opportunities
• Strong prospecting, product demonstration, and negotiation skills
• Comfort with ambiguity; ability to be flexible in a rapidly changing environment
• Experience working within sales engagement software and CRM
• Passion for learning new products and a new industry

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Compensation

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Summary

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The Contracting Success Operations Associate will join a dynamic customer success team tasked with supporting medicare insurance agents and agency principals through efficient contract processing operations, live video walkthroughs, and troubleshooting challenges related to contracting and implementation. The ideal candidate is an extremely detail-oriented, adaptable multi-tasker with strong communication skills and a desire to deliver outstanding, high-touch, customer experiences.

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You will report directly to the Manager of Contracting Operations and collaborate closely with them to ensure fast feedback loops and continuously improve processes. This is a remote first position with preference for an individual living in the CST or PST time zones.

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Key Responsibilities

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• Provide exceptional support to agents through email, 1-on-1 calls, and group video walkthroughs, offering troubleshooting assistance and clear guidance.
• Coordinate contracting workflows seamlessly between Spark, insurance carriers, and Medicare brokers, ensuring accuracy and timeliness.
• Respond promptly and professionally to Medicare broker inquiries across a range of contracting-related topics.
• Deliver top-tier customer experiences during Medicare broker implementation and ongoing high-touch support.
• Efficiently process new and transferring contracts for Medicare agents and agency principals.
• Identify opportunities to streamline workflows and recommend improvements to enhance team efficiency.

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What Success Looks Like

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• The team operates effectively and exceeds service level agreement (SLA) goals, with your contributions playing a critical role.
• Agents consistently receive clear, patient, and professional support throughout their implementation and troubleshooting journeys.
• Contracts are processed quickly and accurately, reducing delays and minimizing friction for agents.
• Workflows are optimized and streamlined, thanks to your keen eye for identifying process improvements.

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Skills Knowledge and Expertise

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• 1-3 years of experience in operations, customer support, success, or a similar role.
• A customer-obsessed approach to problem-solving, with a passion for delivering high-quality experiences.
• A proactive mindset, are resourceful and have the ability to identify areas for improvement within workflows.
• Proven ability to:

+ Meet and exceed Service Level Agreements (SLAs) in a fast-paced environment.

+ Maintain extreme attention to detail while managing multiple tasks.

+ Excellent verbal and written communication skills.

+ Quickly adapt to new technologies, workflows, and processes.

+ Deliver exceptional customer service with patience and professionalism.

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Nice to Haves

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• Experience working with insurance agents, contracts, or Medicare (1-3 years) is a plus but not required.
• Familiarity with ticketing software and communication tools.
• A strong interest or background in supporting small business owners or independent agents.

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Compensation

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Summary

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Spark is looking for a Customer Support Associate In this role, you will assist health insurance agents with their inquiries and provide initial support to clients. Your role involves addressing basic issues, escalating complex cases, and ensuring a seamless experience for all stakeholders. You will work closely with internal teams to resolve our clients' problems.

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You will report to the Customer Experience Manager and partner with them to create an exceptional experience to our growing customer base.

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Please note this is a full-time hourly paid position with a pay range of $25.00 - $27.00 per hour.

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Key Responsibilities

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• Support Agents and Clients: Provide first-level support to health insurance agents and clients through various communication channels, including phone, email, and chat.
• Triage Requests: Efficiently categorize and prioritize incoming requests to ensure timely resolution or escalation to appropriate departments.
• Issue Resolution: Address common inquiries related to contact and onboarding status, as well as, ad hoc requests from both internal and external customers.
• Documentation: Accurately document interactions and resolutions in the ticketing system.
• Feedback Loop: Gather feedback from agents and clients to identify areas for improvement in processes and services.
• Collaboration: Work closely with other departments to resolve complex issues and improve service delivery.

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Skills Knowledge and Expertise

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• Competencies:

+ Strong communication skills, both verbal and written

+ Excellent problem-solving abilities

+ Ability to work independently and as part of a team

+ Proficiency in using ticketing software and other communication tools

+ Strong organizational skills with attention to detail

• Qualifications:

+ Previous experience in customer service or support roles, preferably in the health insurance industry

+ Fluency in Spanish is required

+ High school diploma or equivalent; additional qualifications in healthcare or insurance are a plus

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Compensation

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Summary

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Spark is seeking a highly organized, detail-oriented Senior Knowledge Lead to join our team. In this role, you will create, maintain, and optimize our knowledge base to support both internal and external stakeholders. The ideal candidate will possess excellent research and writing skills, a strong understanding of insurance concepts, and the ability to communicate complex information clearly and concisely. Fluency in Spanish is required.

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Key Responsibilities

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• Create and maintain comprehensive knowledge base articles and FAQs, ensuring that the information is accurate, up-to-date, and easily accessible.
• Research and document complex insurance topics, translating technical information into user-friendly content.
• Host and facilitate webinars to support the onboarding of new agencies, effectively communicating essential information and best practices.
• Regularly update existing documentation to reflect product changes, regulatory updates, and industry developments.
• Collaborate closely with subject matter experts across departments to ensure the accuracy and completeness of knowledge base content.
• Analyze knowledge base usage data and user feedback to identify areas for improvement and implement enhancements.
• Assist in developing training materials and job aids for internal teams and external partners.
• Support the maintenance and optimization of chatbot content and conversation flows.
• Contribute to the continuous improvement of knowledge management processes and tools

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Skills Knowledge and Expertise

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• Experience in knowledge management, technical writing, or a similar role, preferably in the insurance industry.
• Excellent writing and editing skills, with a keen eye for detail.
• Strong research and analytical abilities.
• Proficiency in knowledge base software and content management systems.
• Experience with webinar hosting and presentation tools.
• Familiarity with chatbot technology and conversational AI is a plus.
• Ability to manage multiple projects and effectively prioritize tasks.
• Strong interpersonal and communication skills.
• Self-motivated, able to work independently and as part of a team.
• Fluency in Spanish is required.

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Preferred Skills

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• Knowledge of the Medicare insurance industry
• Experience with data analysis and reporting tools.
• Familiarity with instructional design principles.
• Understanding of SEO best practices for content optimization.

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Compensation

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Summary

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We’re looking for a Virtual Strategic Growth Manager to accelerate Spark’s growth trajectory by leading our go to market efforts in new markets where Spark has limited to no presence. 

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Working with sales & marketing teams, you will lead the go-to-market strategy in your market with a focus on recruiting new-to-Spark Medicare agencies. You’ll own business development and be responsible for driving the top of our sales funnel by getting in front of prospective Medicare agencies via in-person & virtual outreach. From there, you’ll drive the end-to-end sales process and be responsible for product demonstrations, contract negotiations, and, ultimately, closing the deal. 

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Moreover, you’ll need to collaborate with Spark’s Marketing team to amplify Spark’s brand awareness in your market as well as Spark’s Agent Success team to effectively onboard and service contracted agencies. 

​

The ideal candidate is a true entrepreneur with exceptional sales and business development skills and a desire to build something special. You have a bias toward action, willingness to roll up your sleeves, and a strong growth mindset. You’re passionate about running an efficient yet effective sales process and being a key pillar of our go-to-market team. 

​

Key Responsibilities

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• Drive Lead Generation

+ Directly outreach to and build relationships with Medicare agencies, passionately communicate Spark’s value proposition, set qualified sales opportunities

​

• Closes Deals

+ Run full product demonstrations, tailor the Spark product offering to the prospect’s pain points, develop partnership proposals and negotiate contract terms, gain commitment to move forward with a Spark partnership

​

• Be a Brand Ambassador

+ Develop a comprehensive understanding of the market, build local relationships with agencies, carriers, & providers, run sales recruitment events & webinars, consistently promote Spark in-person and via social media

​

Skills Knowledge and Expertise

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• Bachelor’s degree
• +5 years of sales experience managing full life cycle deals
• Passion about sales and business / market development
• True hunter mentality; tenacity and creativity to develop new business opportunities
• Strong prospecting, product demonstration, and negotiation skills
• Comfort with ambiguity; ability to be flexible in a rapidly changing environment
• Experience working within sales engagement software and CRM
• Passion for learning new products and a new industry

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Compensation

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Summary

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Spark is hiring a Vice President of Finance responsible for leading financial strategy, planning, and operations. This role requires deep expertise in financial governance, cash management, and financial planning & analysis. The VP of Finance will manage investor relations, ensure compliance with GAAP and regulatory requirements, and lead a team of finance professionals to execute on core financial operations (e.g. commission management) for Spark’s agents and agencies. This leader will be an important part of the senior leadership team, contributing to high-level strategic decisions while ensuring financial stability and growth.

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Key Responsibilities

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• Lead the development and execution of the company’s financial strategy, including budgeting, forecasting, and long-term planning.
• Provide financial insights and strategic recommendations to senior leadership and the board, especially regarding company growth, M&A, and investment decisions.
• Oversee capital structure, cash flow management, and treasury.
• Oversee all financial operations including accounts payable, accounts receivable, treasury, and cash management.
• Ensure accurate financial reporting and compliance with GAAP, regulatory requirements, and internal controls.
• Manage a team of finance professionals, ensuring high performance and professional growth.
• Oversee agency financial operations, ensuring agents are paid commissions, marketing funds, and referral fees correctly and on time.
• Develop financial-related services such as financial consulting and advance management for Spark’s agencies.

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Skills Knowledge and Expertise

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• 10+ years of finance experience, with at least 3+ years in a leadership role.
• Proven track record of overseeing accounting, financial planning & analysis (FP&A), cash flow management, capital structure, and treasury.
• Experience with M&A, fundraising, and investor relations in a growth-stage company.
• Strong background in financial governance, regulatory compliance, and risk management.
• Experience managing a small team and collaborating cross-functionally.

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Compensation

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Summary

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We’re looking for a Director, Strategic Growth to lead and build our team of Strategic Growth Managers (SGMs) in an effort to accelerate our agency recruitment efforts. 

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Working with sales leadership, you will own the day-to-day management of the SGMs and set the direction around how the SGM team scales moving forward. You’ll be responsible for hiring and onboarding new SGMs, training SGMs on pipeline creation best practices, and achieving sales goals. 

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Furthermore, you’ll need to collaborate with Sales Leadership, Operations, and Marketing to optimize the agency recruitment strategy and related workflows and processes. 

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The ideal candidate has successfully managed a mid-market B2B field sales team and developed expertise in in-person relationship building and lead generation. You have a bias toward action, a willingness to roll up your sleeves, and a strong growth mindset. You’re passionate about running an efficient yet effective sales process, building a high-velocity sales team, and being a key pillar of our go-to-market team.

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Please note: This role will need to be based on Pacific Standard Time, Mountain Standard Time or Central Standard Time due to current needs of the business.   

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Key Responsibilities

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• Hire and onboard new SGMs
• Train SGMs to identify, contact, and create qualified agency opportunities
• Diligently track pipeline and performance metrics and provide regular 1:1 coaching and feedback
• Accurately forecast weekly, monthly, quarterly, and annual SGM goal attainment
• Develop and document team processes and workflows along with sales strategies and best practices
• Provide leadership presence in the market to help source new business
• Leverage creative deal structure and negotiation skills to close new business
• Motivate, incentivize, and recognize team members to encourage top performance
• Work closely with Sales Leadership to iterate on the agency recruitment process and identify areas of improvement across the SGM team
• Work closely with Marketing to develop effective messaging to convert prospective agencies to qualified opportunities
• Travel approximately up to 6 nights per month as needed. Travel will average 4-6 nights per month during the busier season (January through July) and 1-3 nights per month during the lighter season (August through December). Please note that travel needs may vary depending on business requirements, and additional travel may be necessary.

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Skills Knowledge and Expertise

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• Bachelor’s degree
• 5+ years of SMB/Mid-market experience managing field sales teams
• 10+ years of SMB/Mid-market experience selling as an individual contributor
• Early-stage, high velocity startup experience
• Demonstrated success hitting and beating team quotas
• Expertise in hiring, training, & performance management across field sales teams
• Expertise in demand-generation & relationship building strategies
• Expertise in sales engagement software and CRM (e.g., Salesforce, Hubspot, Salesloft, Outreach.io, etc.)
• Strong analytical abilities with a background in planning and managing through data
• Comfort with ambiguity; ability to be flexible in a rapidly changing environment

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Compensation

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Summary

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We’re looking for a Strategic Growth Manager to accelerate Spark’s growth trajectory by building out one of the market’s below:

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Chicago, Great Lakes (Detroit, Ann Arbor, Cleveland), Carolinas (Charlotte, Raleigh, Charleston), New England (Boston, CT), Northern California (Oakland, San Jose, Sacramento), Mountain West (Las Vegas, Salt Lake City, Denver), Dallas, (Kansas City, St Louis), Southern California

Working with sales & marketing teams, you will lead the go-to-market strategy in your market with a focus on recruiting new-to-Spark Medicare agencies. You’ll own business development and be responsible for driving the top of our sales funnel by getting in front of prospective Medicare agencies via in-person & virtual outreach. From there, you’ll drive the end-to-end sales process and be responsible for product demonstrations, contract negotiations, and, ultimately, closing the deal.

Moreover, you’ll need to collaborate with Spark’s Marketing team to amplify Spark’s brand awareness in your market as well as Spark’s Agent Success team to effectively onboard and service contracted agencies.   

​

The ideal candidate is a true entrepreneur with exceptional sales and business development skills and a desire to build something special. You have a bias toward action, willingness to roll up your sleeves, and a strong growth mindset. You’re passionate about running an efficient yet effective sales process and being a key pillar of our go-to-market team.

​

What you’ll do:

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​

• Drive Lead Generation

+ Directly outreach to and build relationships with Medicare agencies, passionately communicate Spark’s value proposition, set qualified sales opportunities

• Closes Deals

+ Run full product demonstrations, tailor the Spark product offering to the prospect’s pain points, develop partnership proposals and negotiate contract terms, gain commitment to move forward with a Spark partnership

• Be a Brand Ambassador

+ Develop a comprehensive understanding of the market, build local relationships with agencies, carriers, & providers, run sales recruitment events & webinars, consistently promote Spark in-person and via social media

​

What you’ll need:

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• +5 years of sales experience managing broker relationships at a local or national Medicare insurance carrier
• Deep, in-market relationships with Medicare agency owners or principals
• Passion about sales and business / market development
• Tenacity and creativity to develop new business opportunities
• Strong prospecting, product demonstration, and negotiation skills
• Comfort with ambiguity; ability to be flexible in a rapidly changing environment
• Experience working within sales engagement software and CRM

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How you'll be compensated:

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• Spark is committed to fair and equitable compensation practices. The base salary range for this role is currently $80,000 - $110,000 for NYC positions only. Salary ranges are determined through alignment with market data. The base salary amount offered is determined by a number of factors including the candidate’s experience, qualifications, and skills. This salary range may differ in other states.
• Uncapped commission tied to new Medicare enrollments
• Eligibility for equity

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